Ngo Thanh Hien - IBM · 2010-11-30 · WebSphere is #1 in SOA and BPM market share Over 93% of the Fortune 100 use WebSphere Over 700 patents on WAS technology Largest BPM partner

© 2010 IBM Vietnam

WebSphere Platform for Smarter Government

Ngo Thanh HienWebSphere Client Technical Professionals

© 2010 IBM Vietnam2

instrumentedinterconnectedintelligent

peoplecompanies, institutions, industriesman-made systemsnature’s systems

Smarter Planet

We are living in a new landscape


By 2020, government interactions will require "perpetual collaboration" across trans-national agencies, societies, governments and constituencies.

In the U.S., as population grew nearly 20% between 1982 and 2001, traffic jumped 236%.

In Stockholm, a new smart toll system has reduced traffic congestion and carbon emissions by impressive percentages

“In 1900 only 13% of the world's population lived in cities. By 2050, that number will be 70%.”

The Need for Action is Clear


Government Systems TodaySiloed, Complex and Unfocused

� Departments and other branches of local Departments and other branches of local Departments and other branches of local Departments and other branches of local government are disconnected with manual government are disconnected with manual government are disconnected with manual government are disconnected with manual processesprocessesprocessesprocesses

– Public Services are fragmented and co-ordination and sharing of resources and information inconsistent

� Government mandated change can be costly, Government mandated change can be costly, Government mandated change can be costly, Government mandated change can be costly, and time consumingand time consumingand time consumingand time consuming

– Inability to offer new services as required

� Focus on service provisionFocus on service provisionFocus on service provisionFocus on service provision– Services and applications not designed for citizen

needs but based around service provision

� Concerns over value for money and trustConcerns over value for money and trustConcerns over value for money and trustConcerns over value for money and trust– Reluctance to spend on enhancing infrastructure

and delivering a better service and can lead to damaging failures in security and practices


To ensure the economic health, welfare and security of their citizens, smarter governments are working toward…

Sense and respond to Sense and respond to Sense and respond to Sense and respond to crimes and crisescrimes and crisescrimes and crisescrimes and crises

Manage government Manage government Manage government Manage government performanceperformanceperformanceperformance

Improve citizen and Improve citizen and Improve citizen and Improve citizen and business servicesbusiness servicesbusiness servicesbusiness services

Achieve sustainable Achieve sustainable Achieve sustainable Achieve sustainable environmentenvironmentenvironmentenvironment


A unified framework approach for governmentA unified framework approach for governmentA unified framework approach for governmentA unified framework approach for government

IT Hardware and Operations InfrastructureIT Hardware and Operations InfrastructureIT Hardware and Operations InfrastructureIT Hardware and Operations InfrastructureIT Hardware and Operations InfrastructureIT Hardware and Operations InfrastructureIT Hardware and Operations InfrastructureIT Hardware and Operations Infrastructure

Business Business Business Business PartnersPartnersPartnersPartners

Industry Standards, Data and Process

Models

Interfaces and Adapters

ToolsTemplates and

PortletsReference

Architectures

Delivery Guides and Partner Enablement

Centers

Government Framework Software FoundationGovernment Framework Software FoundationGovernment Framework Software FoundationGovernment Framework Software FoundationGovernment Framework Software FoundationGovernment Framework Software FoundationGovernment Framework Software FoundationGovernment Framework Software Foundation

IBM Government Industry FrameworkIBM Government Industry FrameworkIBM Government Industry FrameworkIBM Government Industry Framework

Government Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific ExtensionsGovernment Industry-Specific Extensions

Tax and Tax and Tax and Tax and Revenue Revenue Revenue Revenue

ManagementManagementManagementManagement

Safety and Safety and Safety and Safety and SecuritySecuritySecuritySecurity

Social Social Social Social Services & Services & Services & Services &

Social Social Social Social SecuritySecuritySecuritySecurity

Integrated Integrated Integrated Integrated Urban Urban Urban Urban

InfrastructureInfrastructureInfrastructureInfrastructure

Metropolitan Metropolitan Metropolitan Metropolitan Transportation Transportation Transportation Transportation

& Roads& Roads& Roads& Roads

IBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner SolutionsIBM Industry Solutions and Business Partner Solutions

© 2010 IBM VietnamPage 7

WebSphere Key Plays

Message Message Message Message

Queue Queue Queue Queue





Application Application Application Application InfrastructureInfrastructureInfrastructureInfrastructure

ApplicationApplicationApplicationApplicationConnectivityConnectivityConnectivityConnectivity

Business Business Business Business ProcessProcessProcessProcess


WebSphere Application Server announced May 5,1998 at IBM Technical Interchange Conference in Orlando, Florida

WebSphere name purchased from small web integration company in California for price … and surfing trip to Hawaii!

� Much more than the original Application Server� WebSphere is #1 in SOA and BPM market share � Over 93% of the Fortune 100 use WebSphere� Over 700 patents on WAS technology � Largest BPM partner ecosystem with over 2500 business partners

TodayTodayTodayToday

WebSphere as a Brand Began with the WebSphere Application Server Family of Products

IBM comes up with the name for a global product centered around the World Wide Web

1998:1998:1998:1998: WebSphere is Born


SOA LeaderBPM Leader

Messaging LeaderWeb 2.0 Innovator

2008 2008 2008 2008

MessagingMQSeries is BornMQSeries is BornMQSeries is BornMQSeries is Born

15 Years Ago15 Years Ago15 Years Ago15 Years Ago

MQMQMQMQ

Transaction ProcessingCICS is BornCICS is BornCICS is BornCICS is Born


CICSCICSCICSCICS

WebSphere Has at Its Core Transaction Processing WebSphere Evolved Delivering Many Capabilities and Modernizing Transaction Processing

Transaction Processingfor the Web

WebSphere is BornWebSphere is BornWebSphere is BornWebSphere is Born(WAS)


WASWASWASWAS Application InfrastructureConnectivity & Integration

Process ManagementSOA is BornSOA is BornSOA is BornSOA is Born


SOASOASOASOA10101010thththth Anniversary Anniversary Anniversary Anniversary


WebSphere Brand Value for Business and IT

Delivers capabilities to maximize Business Agility

A family of IBM products that empowerbusiness and IT professionals to create an agile business through

dynamic business processesand infrastructure technology


WebSphere Dynamic Application Infrastructure


WebSphere Dynamic Application Infrastructure for Government

Government challengesGovernment challengesGovernment challengesGovernment challenges� Changing societal expectations for on-demand, personalized and secure online services and

24x7 access to integrated information

� Disparate systems across agencies, departments and organizations resulting in data errors and omissions that erode efficiency and trust

What WebSphere deliversWhat WebSphere deliversWhat WebSphere deliversWhat WebSphere delivers� 24-x7 availability across multiple channels e.g. agency locations, kiosks, websites

� The ability to quickly roll out new & innovative web-based services to deliver the right information to the right individual at the right time

� Innovative, real time communications including voice and click to call technology to help citizens navigate often complex government processes

� Ability to protect sensitive citizen information

* Building a Smarter Planet: Government, IBM 2009

Did you Did you Did you Did you know?know?know?know?

………… almost one third of the world almost one third of the world almost one third of the world almost one third of the world’’’’s population will be on s population will be on s population will be on s population will be on the Web by 2011. the Web by 2011. the Web by 2011. the Web by 2011. ………… more than 30% of citizens in OECD countries used the more than 30% of citizens in OECD countries used the more than 30% of citizens in OECD countries used the more than 30% of citizens in OECD countries used the Internet to communicate with public authorities in 2007.Internet to communicate with public authorities in 2007.Internet to communicate with public authorities in 2007.Internet to communicate with public authorities in 2007.****


IBM WebSphere Application Server v7

� Innovative foundation to improve customer satisfaction�High Performance for 24 x 7, secure, business availability � Simplified development and administration for insightful,

adaptive business capabilities

New Rational ApplicationNew Rational ApplicationNew Rational ApplicationNew Rational ApplicationDeveloper for WebSphere V7.5Developer for WebSphere V7.5Developer for WebSphere V7.5Developer for WebSphere V7.5

New FlexibleNew FlexibleNew FlexibleNew FlexibleManagementManagementManagementManagement

New Dynamic New Dynamic New Dynamic New Dynamic ProvisioningProvisioningProvisioningProvisioning

Enhanced Enhanced Enhanced Enhanced SecuritySecuritySecuritySecurity

Feature PackFeature PackFeature PackFeature PackStrategyStrategyStrategyStrategy

Enhanced Enhanced Enhanced Enhanced Performance Performance Performance Performance

Enhanced Enhanced Enhanced Enhanced Administration Administration Administration Administration

Enhanced StandardsEnhanced StandardsEnhanced StandardsEnhanced StandardsSupportSupportSupportSupport

IBM WebSphere Application Server v7


CapabilitiesCapabilitiesCapabilitiesCapabilities

CustomerCustomerCustomerCustomerNeedsNeedsNeedsNeeds

Reduced Reduced acquisition acquisition

costs; costs; Small Small

footprintfootprint

Scalability, Scalability, performance; performance;

Functional Functional depth & depth & breadthbreadth

Fast deployment High Qualities of Service

WebSphere Application Foundations

WebSphere Application WebSphere Application WebSphere Application WebSphere Application Server for zOSServer for zOSServer for zOSServer for zOS

Java Enterprise Edition (JEE)

WebSphere Virtual EnterpriseWebSphere Virtual EnterpriseWebSphere Virtual EnterpriseWebSphere Virtual EnterpriseWebSphere Extreme ScaleWebSphere Extreme ScaleWebSphere Extreme ScaleWebSphere Extreme Scale

WebSphere Application Server WebSphere Application Server WebSphere Application Server WebSphere Application Server Community EditionCommunity EditionCommunity EditionCommunity Edition

WebSphereWebSphereWebSphereWebSphereApplication Server Application Server Application Server Application Server

& Express& Express& Express& Express

WebSphere WebSphere WebSphere WebSphere Application Server Application Server Application Server Application Server

Network DeploymentNetwork DeploymentNetwork DeploymentNetwork Deployment

WebSphere WebSphere WebSphere WebSphere Application Server Application Server Application Server Application Server Hypervisor EditionHypervisor EditionHypervisor EditionHypervisor Edition


WebSphere SOA Connectivity


WebSphere SOA Connectivity & Integration for GovernmentTo Address Critical Government Business Needs

“Fast, flexible & reliable access to all citizen and government data”

“Trust, management & security for government information and citizen data”

“Make it easy for the government to exchange and collaborate securely with key applications and data ”

Government NeedsGovernment NeedsGovernment NeedsGovernment Needs Common Adoption Patterns Common Adoption Patterns Common Adoption Patterns Common Adoption Patterns

Service Visibility Service Visibility Service Visibility Service Visibility & Governance& Governance& Governance& Governance

ESB Messaging ESB Messaging ESB Messaging ESB Messaging & Enrichment& Enrichment& Enrichment& Enrichment

Extend Connectivity Extend Connectivity Extend Connectivity Extend Connectivity to Partners & to Partners & to Partners & to Partners & CustomersCustomersCustomersCustomers


Connectivity with Service Orientation

The ESB � Virtualizes access to services.

An ESB turns complexityAn ESB turns complexityAn ESB turns complexityAn ESB turns complexity………… …………into reusable service componentsinto reusable service componentsinto reusable service componentsinto reusable service components

ServiceServiceServiceService ServiceServiceServiceService ServiceServiceServiceService ServiceServiceServiceService

ServiceServiceServiceService ServiceServiceServiceServiceServiceServiceServiceService ServiceServiceServiceService

Enterprise Service BusEnterprise Service BusEnterprise Service BusEnterprise Service Bus

� Logs and manages the Logs and manages the Logs and manages the Logs and manages the interaction and interaction and interaction and interaction and correlates events.correlates events.correlates events.correlates events.

� Communicates Communicates Communicates Communicates using the right using the right using the right using the right protocol.protocol.protocol.protocol.

� Customizes Customizes Customizes Customizes communications so that communications so that communications so that communications so that the message to the the message to the the message to the the message to the receiver makes sense.receiver makes sense.receiver makes sense.receiver makes sense.

� Connects and signs you Connects and signs you Connects and signs you Connects and signs you into the appropriate into the appropriate into the appropriate into the appropriate service without requiring a service without requiring a service without requiring a service without requiring a hardcoded connection.hardcoded connection.hardcoded connection.hardcoded connection.

The ESB:The ESB:The ESB:The ESB:

Enterprise Service Bus

ApplicationApplicationApplicationApplication ApplicationApplicationApplicationApplication ApplicationApplicationApplicationApplication ApplicationApplicationApplicationApplication

ApplicationApplicationApplicationApplicationApplicationApplicationApplicationApplicationApplicationApplicationApplicationApplicationApplicationApplicationApplicationApplication

==== interfaceinterfaceinterfaceinterface


Enterprise Messaging Backbone

Managed FileManaged FileManaged FileManaged FileTransferTransferTransferTransfer

EnterpriseEnterpriseEnterpriseEnterpriseMessagingMessagingMessagingMessaging

Java MessageJava MessageJava MessageJava MessageServiceServiceServiceService

HTTP andHTTP andHTTP andHTTP andWeb 2.0Web 2.0Web 2.0Web 2.0

IBM WebSphere MQ familyIBM WebSphere MQ familyIBM WebSphere MQ familyIBM WebSphere MQ family

Publish andPublish andPublish andPublish andSubscribeSubscribeSubscribeSubscribe

SOAP and SOAP and SOAP and SOAP and Web servicesWeb servicesWeb servicesWeb services

Low Low Low Low LatencyLatencyLatencyLatency

Mobile andMobile andMobile andMobile andTelemetryTelemetryTelemetryTelemetry

� 90 % of the Fortune 100� 300 of the Fortune 500� 66% of NA and European Banks� Banking clients move transactions worth up to $35 Trillion in a day using WebSphere MQ� Government clients move 675+ million messages per day over WebSphere MQ

� Broad Platform Support� Extensive Security� Manageability - Eclipse Tooling� Assured deliveryAssured deliveryAssured deliveryAssured delivery of services for SOA – once and exactly once message delivery


� Flexible backbone for transfers – not a single-hop solution like FTP

� Multi-purpose – use for messages and files� Auditable with logging subsystem that tracks

transfer at source and at destination for audit purposes

� Massive files – larger than MQ messages� Reliability leveraging the MQ transport� Integration with MQ-enabled apps and ESBs� No need to program – no need to use APIs� Simple graphical tooling enabling remote

configuration� Automatic file conversion and compression� Security - of file payload using SSL� Visual transfer status reporting� Support for many supported MQ environments

WebSphere MQ File Transfer Edition

� Adds file transfer services to WebSphere MQ to enable movement of files – regardless of size – in a managed way (reliable, auditable, secure)

� Multi-purpose infrastructure – for both files and messages

File Transfer EditionFile Transfer EditionFile Transfer EditionFile Transfer EditionWebSphere MQWebSphere MQWebSphere MQWebSphere MQ

……

auditauditauditauditconfigureconfigureconfigureconfigure tracktracktracktrack

AAAA BBBB CCCC XXXX YYYY ZZZZ


WebSphere Message BrokerHeterogeneous Connectivity into Applications and Protocols

WebSphere MQ EveryplaceWebSphere MQ EveryplaceWebSphere MQ EveryplaceWebSphere MQ EveryplaceMobile device applicationsMobile device applicationsMobile device applicationsMobile device applications

WebSphere MQWebSphere MQWebSphere MQWebSphere MQEnterprise Messaging BackboneEnterprise Messaging BackboneEnterprise Messaging BackboneEnterprise Messaging Backbone

Any 3Any 3Any 3Any 3rdrdrdrd-party JMS-party JMS-party JMS-party JMS(TIBCO EMS, Sonic MQ, BEA JMS, (TIBCO EMS, Sonic MQ, BEA JMS, (TIBCO EMS, Sonic MQ, BEA JMS, (TIBCO EMS, Sonic MQ, BEA JMS, webMethods, See Beyond, Vitria)webMethods, See Beyond, Vitria)webMethods, See Beyond, Vitria)webMethods, See Beyond, Vitria)

HTTP and HTTP(S)HTTP and HTTP(S)HTTP and HTTP(S)HTTP and HTTP(S)

TCP/IP SocketsTCP/IP SocketsTCP/IP SocketsTCP/IP Sockets

SFTP, FTP, Flat FileSFTP, FTP, Flat FileSFTP, FTP, Flat FileSFTP, FTP, Flat File

TIBCO RendezvousTIBCO RendezvousTIBCO RendezvousTIBCO Rendezvous(plug-in component)(plug-in component)(plug-in component)(plug-in component)

SMTPSMTPSMTPSMTP

IBM ProtocolsIBM ProtocolsIBM ProtocolsIBM Protocols Industry and Vendor ProtocolsIndustry and Vendor ProtocolsIndustry and Vendor ProtocolsIndustry and Vendor Protocols

Enterprise ApplicationsEnterprise ApplicationsEnterprise ApplicationsEnterprise Applications

SAPSAPSAPSAP

CICSCICSCICSCICSSiebelSiebelSiebelSiebel iSeriesiSeriesiSeriesiSeriesPeoplesoftPeoplesoftPeoplesoftPeoplesoft EJBEJBEJBEJBCORBACORBACORBACORBA

WS-I Web ServicesWS-I Web ServicesWS-I Web ServicesWS-I Web Services

ODBC / JDBCODBC / JDBCODBC / JDBCODBC / JDBC

CustomCustomCustomCustom

MQ File Transfer EditionMQ File Transfer EditionMQ File Transfer EditionMQ File Transfer Editionmanaged file transfermanaged file transfermanaged file transfermanaged file transfer

WebSphere JMSWebSphere JMSWebSphere JMSWebSphere JMSMobile device applicationsMobile device applicationsMobile device applicationsMobile device applications

Service Component ArchitectureService Component ArchitectureService Component ArchitectureService Component ArchitectureSOA applicationsSOA applicationsSOA applicationsSOA applications


� Offload XML processing� No more hand-optimizing XML� Lowers development costs

� Hardware ESB� “Any-to-Any” conversion at wire-speed� Bridges multiple protocols � Integrated message-level security

� Enhanced Security Capabilities� Centralized Policy Enforcement� Fine-grained authorization� Rich authentication

WebSphere DataPower SOA Appliance Product Line

� B2B Messaging (AS2/AS3)� Trading Partner Profile Management� B2B Transaction Viewer� Unparalleled performance� Simplified management and configuration

� High volume, low latency messaging� Enhanced QoS and performance� Simplified, configuration-driven approach to LLM� Publish/subscribe messaging� High Availability

XM70XM70XM70XM70

XA35XA35XA35XA35

XI50XI50XI50XI50

XB60XB60XB60XB60

XS40XS40XS40XS40


DataPower - Achieve unmatched security assurances with hardware and firmware

� DataPower Appliances use a hardened firmwarefirmwarefirmwarefirmware image– Signed and encrypted by IBM– Upgrades in minutes– Optimized, embedded DPOS operating system– Runs no arbitrary software or Java

Third party certificationscertificationscertificationscertifications– Common Criteria EAL4– FIPS 140-2 Level 3 (with optional HSM)– Drummond Group AS2

� Purpose-built hardwarehardwarehardwarehardware provides physical security– Sealed, tamper-evident case– No USB ports, external drives, etc.– Default “locked-down” configuration– Verbose audit log


DataPower - Protect your data with cryptography and XML threat protection

See: The (XML) threat is out there… by Bill Hines ibm.com/developerWorksibm.com/developerWorksibm.com/developerWorksibm.com/developerWorks

XML Threat ProtectionXML Threat ProtectionXML Threat ProtectionXML Threat Protection

� Easily sign, verify, encrypt, decrypt any content

� ConfigurableConfigurableConfigurableConfigurable XML Encryption and Digital Signatures– Message-level– Field-level– Headers

� Entity Expansion/Recursion Attacks

� Public Key DoS

� XML Flood

� Resource Hijack

� Dictionary Attack

� Replay Attack

� Message/Data Tampering

� Message Snooping

� XPath or SQL Injection

� XML Encapsulation

� XML Virus

� …many others


Singapore Government Ministry - Shared Services in a Secure Information Hub

InternetInternetInternetInternet Trusted DomainTrusted DomainTrusted DomainTrusted Domain

External Agencies

Commercial Entities

3 3 3 3 Enterprise Service Bus

2 2 2 2 Internal Security

1 1 1 1 External Gateway (Web Services, Web Applications)

Other Departments

Applications

DMZDMZDMZDMZ

4 4 4 4 Service Registry

PublishPublishPublishPublish FindFindFindFind EnrichEnrichEnrichEnrich GovernGovernGovernGovernManageManageManageManage

Service RegistryService RegistryService RegistryService Registry

WebSphere Services WebSphere Services WebSphere Services WebSphere Services Registry and RepositoryRegistry and RepositoryRegistry and RepositoryRegistry and Repository


WebSphereBusiness Process Management


WebSphere BPM for Government� Processes need to provide consistent and timely responses, especially in public safety

� Efficiency frees up resources for the front-line.

� Public Services need to share services rather then duplicating them.

� Governments are looking to transform public services for the benefit of citizens, businesses, taxpayers and front-line staff.

� The need for more channels today creates the need for re-use and flexibility of services.– Example: Processing status needs to be accessible not only by phone, but also but internet and

mobile phone.

� BPM is not only helpful for monitoring key processes but is also essential for triggering alerts when key exceptions are identified

– Example: hospital record access time has slowed down significantly, which will cause benefits processing delays tomorrow.

� Transparent integration within and between agencies and departments is key to enabling better processes

– Example: an unemployment agency has to share relevant information seamlessly with the partner organizations (e.g. job centers)

� Results must be shown not only within government but also to the citizens to justify the transformation.

– Think Analytics


BPM includes

Empowers Empowers Empowers Empowers Business UsersBusiness UsersBusiness UsersBusiness Users

Detects Business Detects Business Detects Business Detects Business Situations and Takes Situations and Takes Situations and Takes Situations and Takes

ActionActionActionAction

Provides Clear Visibility Provides Clear Visibility Provides Clear Visibility Provides Clear Visibility into Processesinto Processesinto Processesinto Processes

Streamlines Complex Streamlines Complex Streamlines Complex Streamlines Complex Integration Across Multiple Integration Across Multiple Integration Across Multiple Integration Across Multiple

ProcessesProcessesProcessesProcesses

Enables Rapid Enables Rapid Enables Rapid Enables Rapid Process changeProcess changeProcess changeProcess change

Simulates / Predicts Simulates / Predicts Simulates / Predicts Simulates / Predicts OutcomesOutcomesOutcomesOutcomes

Automates Automates Automates Automates Interaction with Interaction with Interaction with Interaction with

ContentContentContentContent

Efficiently Efficiently Efficiently Efficiently Manages Human Manages Human Manages Human Manages Human

TasksTasksTasksTasks

Software Expertise

BPM solves common business challenges...

Business Process Management


Business Process Challenges

1.1.1.1. Manual, Highly VariableManual, Highly VariableManual, Highly VariableManual, Highly Variable

2. End User Complexity is significant

3.3.3.3. InefficientInefficientInefficientInefficient Working Environment Spans Systems

4. Inconsistent Prioritization

5.5.5.5. Lack of ControlLack of ControlLack of ControlLack of Control Over System and Business Events (Exceptions)

6.6.6.6. Poor VisibilityPoor VisibilityPoor VisibilityPoor Visibility Into Process Performance

Resulting Problems:

• Limited visibility / audit

• High admin overhead

• Time crunch

Review Review Review Review CommitteeCommitteeCommitteeCommittee

PrinciplePrinciplePrinciplePrincipleInvestigatorInvestigatorInvestigatorInvestigator

Department Department Department Department HeadHeadHeadHead

FinanceFinanceFinanceFinanceAdministrationAdministrationAdministrationAdministration

ResourceResourceResourceResourceSupplierSupplierSupplierSupplier

22223333

4444

1111

5555

6666


BPM Delivers A Layer for Control, Visibility, Auditability

ReviewReviewReviewReview Committee Committee Committee Committee

PrinciplePrinciplePrinciplePrincipleInvestigatorInvestigatorInvestigatorInvestigator

DepartmentDepartmentDepartmentDepartmentHeadHeadHeadHead

Finance Administration Finance Administration Finance Administration Finance Administration

ResourceResourceResourceResourceSupplierSupplierSupplierSupplier

BPMBPMBPMBPM

1. Automatically prioritizesprioritizesprioritizesprioritizes and routesroutesroutesroutes work

2.2.2.2. GuidesGuidesGuidesGuides users through decisions

3.3.3.3. StandardizesStandardizesStandardizesStandardizes resolution across geographies

4. Leverages existing systems and data

5.5.5.5. MonitorsMonitorsMonitorsMonitors for business events and initiates action

6. Real-time visibilityvisibilityvisibilityvisibility and process control

7. Quick and easy to use development toolstoolstoolstools

Benefits:

• Time Savings

• Process Transparency, Control and Flexibility

• Full Audit trail


WebSphere Lombardi Edition V7.1for Human-Centric BPM

• Rapid delivery of process Rapid delivery of process Rapid delivery of process Rapid delivery of process applications applications applications applications – build, deploy, measure, optimize in a single, unified platform

• Model-driven architecture for rapid Model-driven architecture for rapid Model-driven architecture for rapid Model-driven architecture for rapid development and change development and change development and change development and change – graphical implementation reduces technical effort, time, cost, and risk

• Built-in performance tracking and Built-in performance tracking and Built-in performance tracking and Built-in performance tracking and analytics analytics analytics analytics drive real-time scoreboards and process optimizer

• Centralized deployment control Centralized deployment control Centralized deployment control Centralized deployment control simplifies governance

Shared Process Model

Reports / Analytics

Business Modeler

Graphical Implementation

User Portal / Forms

“…“…“…“… the picture the picture the picture the picture ISISISIS the the the the process process process process …”…”…”…”

30303030


BPM - Key Points for Government� Processes need to provide consistent and timely responses, especially in public safety

� Efficiency frees up resources for the front-line.

� Public Services need to share services rather then duplicating them.

� Governments are looking to transform public services for the benefit of citizens, businesses, taxpayers and front-line staff.

� The need for more channels today creates the need for re-use and flexibility of services.– Example: Processing status needs to be accessible not only by phone, but also but internet and

mobile phone.

� BPM is not only helpful for monitoring key processes but is also essential for triggering alerts when key exceptions are identified

– Example: hospital record access time has slowed down significantly, which will cause benefits processing delays tomorrow.

� Transparent integration within and between agencies and departments is key to enabling better processes

– Example: an unemployment agency has to share relevant information seamlessly with the partner organizations (e.g. job centers)

� Results must be shown not only within government but also to the citizens to justify the transformation.

– Think Analytics

© 2010 IBM VietnamPage 32

WebSphere Key Plays







Application Application Application Application InfrastructureInfrastructureInfrastructureInfrastructure

ApplicationApplicationApplicationApplicationConnectivityConnectivityConnectivityConnectivity

Business Business Business Business ProcessProcessProcessProcess


Madrid Town Hall Integrated Security and Emergencies CenterMadrid Town Hall Integrated Security and Emergencies CenterMadrid Town Hall Integrated Security and Emergencies CenterMadrid Town Hall Integrated Security and Emergencies Center With Smart SOA Connectivity and Integration

Smarter Business Outcomes:Smarter Business Outcomes:Smarter Business Outcomes:Smarter Business Outcomes:� Improves mobilization and coordination of resources for rapid,

effective response to emergencies and efficient support of events

� Supports assignment of the right resources to different emergencies according to requirements communicated from the ground

� Unifies information and reuse services to allow new capabilities to be added quickly without interrupting day-to-day operations

Government Customer PainsGovernment Customer PainsGovernment Customer PainsGovernment Customer Pains� Need to seamlessly coordinate and

deploy all of the individual emergency response units in Madrid, including the police, ambulance service and fire brigade.

“All the different groups that aid and protect citizens are now able to deliver information to the emergency response center concerning events and emergencies happening in Madrid. And they

receive instructions on where and how to intervene.”— Fernando Garcia Ruiz, Head of

Innovation & Development, Department of Security, City of Madrid

Centro Integrado de Seguridad yEmergencias de Madrid (CISEM)


ChallengesChallengesChallengesChallenges

� Hosts real-time and batch services for information sharing in a reliable and secure manner

� Embraces standards based technologies such as Web Services and XML while guarding against new security threats

� Roadmap for service governance capabilities

Singapore Government MinistrySingapore Government MinistrySingapore Government MinistrySingapore Government MinistryShared Services in a Secure Information HubShared Services in a Secure Information HubShared Services in a Secure Information HubShared Services in a Secure Information Hub

Solution / Outcome:Solution / Outcome:Solution / Outcome:Solution / Outcome:� ESBESBESBESB that combine native support for MQMQMQMQ which

provides for exactly-once assured delivery and time-independent (asynchronous) processing, as well as other protocols such as Web Services

� DataPowerDataPowerDataPowerDataPower provides efficient and effective protection against XML security threats and other security mechanisms such as authentication and encryption

� Managed file transfer solution WMQFTEWMQFTEWMQFTEWMQFTE provides auditable file transfer with checkpoint and restart capabilities

� Future roadmap for service governance via WSRRWSRRWSRRWSRR


Let’s Build a Smarter Planet


Backup Charts


ESB offerings from IBM WebSphereWebSphere delivers the most complete ESB solution

WebSphere ESBWebSphere ESBWebSphere ESBWebSphere ESBBuilt on WebSphere

Application Server for an integrated SOA platform

WebSphereWebSphereWebSphereWebSphereMessage BrokerMessage BrokerMessage BrokerMessage Broker

Built for universal connectivity and transformation in heterogeneous

IT environments

WebSphere DataPowerWebSphere DataPowerWebSphere DataPowerWebSphere DataPowerIntegration ApplianceIntegration ApplianceIntegration ApplianceIntegration AppliancePurpose-built hardware ESB for simplified deployment and

hardened security


WebSphere Dynamic Process Edition for Integration-Centric BPM

WebSphere Business Compass,WebSphere Business Compass,WebSphere Business Compass,WebSphere Business Compass,WebSphere Business ModelerWebSphere Business ModelerWebSphere Business ModelerWebSphere Business Modeler

Capture, simulate, analyze, and optimize business models.

WebSphere Integration DeveloperWebSphere Integration DeveloperWebSphere Integration DeveloperWebSphere Integration DeveloperAssemble existing and new assets to execute and manage business processes

WebSphere Process ServerWebSphere Process ServerWebSphere Process ServerWebSphere Process ServerDeploy and execute process instances at runtime.

WebSphere Services Registry WebSphere Services Registry WebSphere Services Registry WebSphere Services Registry & Repository& Repository& Repository& RepositorySOA Governance repository

& service lifecycle management

WebSphere Business MonitorWebSphere Business MonitorWebSphere Business MonitorWebSphere Business MonitorExecutive dashboard for real-time visibility and analysis of business

information for timely and coordinated action

Documents

Ngo Thanh Hien - IBM · 2010-11-30 · WebSphere is #1 in SOA and BPM market share Over 93% of the Fortune 100 use WebSphere Over 700 patents on WAS technology Largest BPM partner