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8/13/2019 Non Telco- SLA
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NON TELCO OPERATIONS OURSOURCING Ver. 1
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NON TELCO OPERATIONS OUTSOURCINGSCOPE OF WORK
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TABLE OF CONTENTS:
1 SERVICE LEVEL AGREEMENT ......................ERROR! BOOKMARK NOT DEFINED.
INTRODUCTION: ....................................................................................... 31.1 GENERAL: ............................................................................................ 31.2 SCOPE OF WORK: .................................ERROR! BOOKMARK NOT DEFINED.
1.2.1 CP NODES: .....................................ERROR! BOOKMARK NOT DEFINED.1.2.2 GENERATOR: ..................................ERROR! BOOKMARK NOT DEFINED.1.2.3 FORCE VENTILATION SYSTEM: ......ERROR! BOOKMARK NOT DEFINED.1.2.4 AIR CONDITIONING SYSTEM: ........ERROR! BOOKMARK NOT DEFINED.1.2.5 SOLAR PANEL CLEANING: ..............ERROR! BOOKMARK NOT DEFINED.1.2.6 SITE AND ENVIRONMENT: .............ERROR! BOOKMARK NOT DEFINED.1.2.7 CABLING: .......................................ERROR! BOOKMARK NOT DEFINED.1.2.5 EXTERNAL ALARMS SYSTEM: .........ERROR! BOOKMARK NOT DEFINED.1.2.6 SPECIAL TASKS: ............................ERROR! BOOKMARK NOT DEFINED.
1.3 CORRECTIVE MAINTENANCE: .............................................................. 71.5 REPORTS & RECORDS: ........................................................................ 7
2 KPI EVALUATION CRITERIA ...................................................................... 8
2.1 INTRODUCTION: ................................................................................. 82.2 GENERAL: ............................................................................................ 82.3 EVALUATION METHOD: ....................................................................... 9
2.4 REWARD POINTS: ............................................................................... 9
3 RESOURCE ASSUMPTION ............................ERROR! BOOKMARK NOT DEFINED.
3.1 INTRODUCTION: ............................................................................... 103.2 GENERAL REQUIREMENTS: ................................................................ 10
3.3 QUALIFICATION OF PROFESSIONALS: .............................................. 11
4 KPI EVALUATION METHOD:ERROR! BOOKMARKNOT DEFINED.
5 FORMS
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1 Service Level AgreemnetIntroduction:
CMPak plans to outsource Non Telco part of North region which are approximately 1500 sites.
1.1 General:
The field operations outsourcing refers to maintenance service of non-telecommunication equipmenthoused site. The outsourcing service aims at further improving the network quality, optimizing thestructure of the maintenance team and the maintenance cost, improving the work efficiency, to ensuresecure, stable and efficient network operations.
The outsource service provider company (referred to as Vendor here onward) shall bring their ownmaintenance staff into full play and sustain their own expertise and skills while managing the networkoperations properly. The vendor shall exercise strict, standardized and elaborate management of service
offered and will manage operations team, analyze and control the effect of the offered service effectively
by electronic and automated means, improve the efficiency of the offered service continuously, andensure the quality of the offered service.
1.2 Scope of Work:
The vendor will be mainly responsible for preventive, corrective & planned maintenance of non-telcoequipment. Besides this air-conditioning, civil work, and spare part management will also be the part ofservice offered.
A listing of these items is presented below,
a. Preventive Maintenance month
The preventive maintenance cycle shall be minimum one month. However in certain cases and oncritical hub sites preventive maintenance may be required more than once in a month. PM of belowneed to be done:
i. Transformerii. Main Distribution Box
iii. ATS Paneliv. Generatorv. Fuel Tank (including piping)vi. AC Distribution Boxvii. Fuse Panels
viii. Line Conditionersix. Force Ventilation System
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x. Air Conditionxi. Solar Panelsxii. EASS Alarms
xiii. Meter/WAPDA issuesxiv. Testing of grounding.
xv. Exhaust system installation /repairing like exhaust fan supply/installation
/repairing or extension of silencer pipe if required
b. planned maintenance (as desired by CMPak/vendor using work orders)c. Corrective maintenance (as and when required based on trouble tickets or where TTs are not
generated based on CMPAK request).spare part managementd. Transportation (Consumables/faulty equipment/DG etc)
e. Electricity bill collection (by Vendor) , processing(by CMPak) and payment (By Bank on behalf ofCMPak where applicable) and stamping on paid bill from the relevant Bank (by Vendor)
The vendor shall perform periodical inspection, cleaning and maintenance of all items listed above, thegeneric scope of work is described as below
The PM services will comprise of below mentioned maintenance node
1.2.1 CP Nodes:
Transformer: (repair & Installation)- D-links (repair & Installation)
- Unit set (repair & Installation)
- D units (repair & Installation)
- Transformer & Its grounding. (repair & Installation)
CP meter: (repair & Installation)- Checking of phase to phase voltages.- Checking of phase to neutral voltages- Neutral and phase wire tightening.
- CP meter reading.- Reconciliation of high billing sites monthly
- Timely submission of electrical bills & Stamped from Bank
- Power theft removal & reporting- Insure include sites in Auto billing timely where applicable
Mains DB: (repair & Installation)
- Checking of phase to phase voltages.- Checking of phase to neutral voltages- Neutral and phase wires tightening.- Cleaning
- Grounding
ACDB: (repair & Installation)
- Checking of phase to phase voltages.- Checking of phase to neutral voltages
- Neutral and phase wires tightening.- Cleaning of ACDB
- Checking of surge arresters.- Grounding checking
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Line conditioner: (repair & Installation)
- Input and output voltages checking
- Surge arrester checking
- Grounding checking- Cleaning of LC panel.
1.2.2 Generator:
DG status:
- Checking DG cabinet condition- Checking of fuses, switches and cable condition- Checking of DG start on Auto/manual mode
- Checking radiator condition- Checking belt state
- Checking battery state- Checking of starter, diesel knock, water leaks, lube oil leaks, fuel leaks, smoke and
vibration.
- Checking alternator
- Checking all gauges and safeties.- Checking all filter and fluid levels.
- Checking AVR, battery chargers, phase failure relay and selector switch- Cleaning of generator.
- IC in working condition- Checking and verification of alarms related to DG/Non Telco- DG calibration
ATS:- Input and output voltages checking.
- Checking of all contactors.
- Groundings checking.- All DG alarms and relays checking and verification.- Cleaning of ATS panel.- Commercial power failure alarm, its relay checking and rectification.
DG fuel Tank:- Cleaning of fuel tank- Checking fuel value- Checking fuel leakage
- Checking fuel gauge and sensor
1.2.3 FVS (indoor sites):- Filter cleaning of inlet and outlet of force ventilation system has done properly.
- FVS control panel checking- EAS functionality is proper.
- Checking of all contactors.
1.2.4 Air conditions PM (indoor sites):- Thermostat checking and reading
- Automatic switch control system checking with FVS if available
- IDU and ODU cleaning
- Checking of cooling pipe isolation and routing.
- Authenticates the required voltages of AC to aircon unit
- Observe the pressure of each compressor and refill it found not satisfactory- Cleaning of air filters
- Inspection of magnetic contactor and capacitor- Observe Auto restart On/Off Switch and ensure auto restarting of Unit
-Inspection of any leakage and breakage of all units.
- Checking of PCB electronic KIT
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- Checking of remote control and its batteries.
- Over all health check of proper functionality.
- Replacement parts should have 12 months warranty.
1.2.5 Solar Panel Cleaning:
- Checking of solar plates.
- Cleaning of solar panel/plates.
1.2.6 Site Environment:
- The environment will include all maintenance belonging to outdoor site premises.- Cleaning of site premises, cleaning of nests from tower, removal of grass and
other garbage.- Checking of all out door groundings connecting for safety of shelter room, out door
equipment.
- Any repairing of leakages (shelter/concrete room) & door , main gate, fence
,barbered wire repairing- Security locks checking.
- Checking of fire extinguishers.- Greasing of all grounding and grounding bus bars.
- Tower Torque Adjustment- Water Leakage (Shelter/Room)- Lighting (room/site/tower)
1.2.7 Cabling & Others- WAPDA HT lines and Poles installation where requested
- All type of Power Cables installation & repairing
- Electrical Wires- Surge Arrestor- Grounding Cable- Bus bar/grounding pits
- External alarm system related to non Telco
1.2.8 External Alarms:- Vendor will insure operation of below external Alarms and other alarms related to
non teleco part if introduce in network later any time
Main's Failure
DG in Operation
DG Fail to Start
DG Low Fuel
Hi Temperature
Smoke
DC low voltage
1.2.9 Special Task:
The service provider may be approached for planed maintenance activity which is not in regularpreventive maintenance scope. That may include job
- DG overhauling- DG relocations
- Mobile DG movements
- Battery bank shifting
- BTS & DG PAD and shelter construction & repairing
- Other off routine maintenance activities- Shelters, Room Paint/Maintenance
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- Special tasks may added which is not in above list.
1.3 Corrective Maintenance:
The goal of the corrective Maintenance is to identify, evaluate, fix and report any fault(s) that may appear
on CMPak sites as per industry standards in minimum time. CMPak will evaluate the performance of thevendor based on mean time to restore (MTTR) value calculated for that site on per event basis andaveraged on monthly basis by CMPak; details of such calculations is presented in Chapter 7. The vendorshall try to restore any fault before the targeted value of restoration time assigned as priority of the siteas mentioned in Chapter 2.
General:The vendor shall collaborate with CMPak to perform simple fault handling for the equipment mentioned in
scope of work earlier in this document.
The vendor shall keep on duty throughout 24 hours, 7 days a week, and shall arrive at the fault site tosupport the fault handling immediately after receiving a trouble ticket.
The vendor shall identify and resolve fault under his assigned scope, during such work he will keep CMPakfield operations/omc staff updated, at completion the vendor will present a comprehensive root causeanalysis along with steps taken to solve the fault (for future references).
Since spare management is in scope of the vendor therefore collection from CMPak warehouse,
transportation to fault location, use and return (if not used/faulty part) to CMPak designated warehouseshall be under responsibility of the vendor. All related costs shall be borne by the vendor.
Vendor shall keep a record of used spares, this information should be sufficient to calculate mean timebefore failure (MTBF) for any part. Spares shall be provided by CMPak, housed by the vendor for non-telco equipment.
Trouble ticket will be issued by CMPak OMC for any fault on site, upon receiving, the vendor shall use itsresources to resolve the trouble and close trouble ticket. Time in both cases shall be noted by CMPak andthis time will be considered final for calculation of MTTR or any other KPI as desired by CMPak. Duringthe course of failure the vendor will keep CMPak updated on steps taken to resolve the failure condition.
1.4 Reports & Records:
The vendor shall provide comprehensive reports for the scope of work assigned, these include but notlimited to,
Inspection records: Complete the relevant records in time upon completion of inspecting
each site.
Site logs, fuel logs etc
Monthly Management reports
Weekly outage reports
Any other report desired necessary by CMPak
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2 KPI EVALUATION CRITERIA
2.1 Introduction:
CMPak will evaluate each vendor for the scope of work assigned, such evaluation will take place on
monthly basis, omc department will be responsible for calculating the KPIs, CMPak field operationsdepartment will be responsible for site audits and verification of work done by the vendor.
2.2 General:
The vendor shall implement the maintenance work according to the maintenance procedure and qualitystandards specified by CMPak. The vendor shall handle the trouble tickets/work orders issued by the
division in time and make responses.
Separate appraisal shall be conducted for itemsmentioned in Scope of work assigned to thevendor.
The appraisal results serve as a basis forsettling the vendor maintenance expenses.Following table will be used to calculate the payments. Total points for the evaluation of KPI are 100.
KPI Payment
Greater than 95.00 100% Payment
60.00 to 95.00 KPI = Payment %age
Less than 60 0
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2.3 Evaluation method:
The vendor will be evaluated using point score system, the system comprises of three parts namely,preventive maintenance, corrective maintenance and general management. Details are as below,
EvaluationItem
Weight Period Evaluation criteria Evaluation method
Preventivemaintenance
25 MonthlyScore based. details aspresentedin Chapter 3
Random inspection by CMPakteam
ExternalAlarm System
20 MonthlyScore based, details as presentedin Chap 3
As per details in Chapter 3
CorrectiveMaintenance
40 MonthlyScore based, details as presentedin Chap 3
As per details in Chapter 3
GeneralManagement
15Monthly
Reporting marks will based on696 report, total PM record (09),Reporting shall also includes the
number of meeting conducted andaction plan on the emails +customer requirements. (03)
For every problem, deduct0.5 point.
Scheduled tasks are managedin the form of work orders.Work order completionpercentage will be used for
scoring.
Resources will be inspectedquarterly by CMPak staff,vendor will provide list ofresources deployed.Deduction will be made ifcommitted resources are notavailable. Poor quality parts if
found will be strictly penalized
The vehicles, human and otherresources that are required areavailable/reliable, quality of partsused is up to the agreed standard(3)
2.4 Reward Points:
Rewards shall be given to the vendor which achieves excellent results in the examination organized by
CMPak (1~3 points); and deduction shall be made to those with poor results (1~3 points).
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3 Resource Assumption
3.1 Introduction:
Resources required to meet MTTR & KPI for the scope of work shall be arranged by the vendor at its owncost, these resources include skilled human resource, vehicles, offices, tools and consumables. Resource
calculations shall be shared with CMPak.
3.2 General Requirements:
These requirements shall be taken as a guideline, assumptions are taken on lower side, and however the
vendor can plan resources such that it meets minimum assumptions and are sufficient to meet the KPIs.
Human Resource
o For corrective/schedule maintenance 20 sites/Techniciano For preventive maintenance 3 site/day with a team composition of at-least 5 members
(technicians), each site is to visited once/montho Staff required to manage these skilled resources is separate and shall be calculated on 10
working staff/supervisor basis
Vehicles
o For corrective maintenance 1 vehicle/cluster
o For preventive maintenance 1 vehicle/team
o Composition of vehicle shall be according to terrain/sensitivity of transportation of spare
units Tools
o Tool kits shall be determined by the nature of tool and its use, preferably 1 technician kitfor 1 respective staff
o Test and measurement instruments shall be according to 1 set/20 siteso Any other tool required shall be available in sufficient quantity to meet scope of work.
Offices
o Offices are of two types, one where regional level activity feedback is collected andreported to CMPak, send are those where remote teams will be placed forcorrective/preventive maintenance.
o Remote offices shall be in accordance with KPI of MTTR, traveling time is inclusive of totaltime required to restore a site.
o All offices will be equipped with telephone, internet, and email facility
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o A call centre to handle trouble tickets, work orders shall be established by the vendor,dedicated fixed lines shall be made available for receiving complaints/work orders/troubletickets from CMPak OMC.
3.3 Qualification of Professionals:
The staff of vendor engaged in the following professions is subject to a certification examinationorganized uniformly by CMPak. General guideline for the same is presented below,
Power/Cooling Equipment:The vendors staff shall be trained (by the vendor) for the corresponding equipment operation &maintenance and instrument operation. The examination contents might include the operation &
maintenance of the power supply equipment, UPS and batteries etc. The air conditioner maintainer shallhold the refrigerator maintenance certificate.
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4 KPI EVALUATION Method:
Preventive Maintenance:Following table summarize the breakup of points set for each category,
Preventive Maintenance
Type Total Weight
Power 60
Civil 40
Total (PM) 100
PM Weight 25
Received points Points
Received score weight x points
Tasks in the check lists will be reviewed with passage of time/ as per on ground requirements and anychange in task, frequency and its points will be communicated to the vendor, check lists/forms will be
updated accordingly.
a. Contractor will fill a site handover form & submit back CMPak FOPs team on first PreventiveMaintenance of any site as per site handover form as attached in Annex-I
b. Preventive maintenance will be conducted on all sites as per sites Handover to contractor byRegional Manager/SSL
c. DG Preventive maintenance will be conducted after 250 hours of operation or 6 monthswhichever is earlier. Contractor will be responsible for tracking the hours of operation.
d. Preventive maintenance form (presented in Annex B) will be filled by the contractor, one copyof the form will be left on site, one copy will be sent to CMPak field operations department inregion and one copy for his own record and other then this PM will be also recorded on ZONG
hotline (696)e. Preventive maintenance will be done as per specified procedures of manufacturer of the
generator. It will be responsibility of the contractor to keep the generator in optimal runningcondition.
f. During preventive maintenance engine oil, lubricant filter and diesel filter will be changed, ifrequired, otherwise cleaning and health check of DG and ATS will be conducted. Radiator coolantwill only be changed if required.
g. Air filter will only be changed at 500 hours of operation or 6 months whichever is earlier.Contractor will be responsible for tracking the hours of operation.
h. During PM, operation of T/F, Meter, LC, FVS, Air Cons, ATS, DB and solar system would bedone.
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i. During PM, cleaning of solar panels and sites premises.j. Every time whenever vendor will visit site for PM/CM they shall inform at Zong Hotline- (696).
Calculation Method:Vendor will perform PM work according to check lists; Form A will be dully filled and will be placed onsite. Site access log will also be necessarily filled.
CMPak FOPs team will select 10 to 40% or more of total (randomly) sites for inspection of preventivemaintenance work, Form A and Site log will be checked against actual worked performed and PM
schedule roaster sent by the vendor and insure site PM will be perform with and in presence of clusterowner if required by CMPAK
If both these documents were not filled and not recorded PM on ZONG Operations Hotline 696 no marksshall be awarded for preventive maintenance. Form A will be sent to FOPs after work is done.
CMPak FOPs staff will visit the site for quality inspection, he will use Form B to mark KPIs for the siteagainst Form A (received from the vendor), and actual work performed. Form B will be sent to NMC forKPI calculations.
In addition to FOPs inspections/audits, QoS will also conduct audit of 1% of total sites every month, QoS
can revisit the site once visited last month.
As CMPak is providing the consumables to vendor, therefore there will be a stick check on theconsumables consumption. All used consumables must be returned to CMPak warehouse; Newrequirements of the consumables will not be entertain until and unless CMPak shall not receive theconsumption report of already provided Consumables.
All the consumables installed at site must be registered at 696, Any missing entry will be considered
consumable not change. Not only consumables will be verified but also all kind of parts claimed ininvoices will be verified from 696 and concern cluster owner. If any claimed item in invoice shall not be
recorded on 696, that will not be paid.
All the PMs must be registered on 696, Site not matched with 696 will be considered as PM not done.
For PM KPIs there will be certain calculation criteria, mentioned below
i): if PM score is less than 60%, 5 marks will be deducted from whole KPIsii): if PM score is less than 67%, 3 marks will be deducted from whole KPIsiii): if PM score is less than 72%, 2 marks will be deducted from whole KPIsiv): if PM score is between 72.00 81.99%, neither marks will be deducted nor marks will be awardedv): if PM score is between 82.00 86.99%, 1 award mark will be awarded
vi): if PM score is between 87.00 92.00%, 2 award mark will be awardedvii): if PM score is greater than 92%, 3 award marks will be awarded in the PM KPIs
Corrective Maintenance:
External Alarms Calculation:
Following table is a brief how External alarms KPIs will be calculated according to its weight and its KPI
Case Issued Cancelled Effective Open Queue
ClosedWithin SLA Closed
Out of SLAClosurePercentage
KPI
Achieved KPI
A
Total
TTs
Discarded
by FOPs
Issued -
Cancelled
statusfrom
Inspure
Statusfrom
Inspure
Closedwithin
timelines
Closed butout of SLA
time
Closed
withintime/Effectiv
e
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B
Total
TTs
Discarded
by FOPs
Issued -
Cancelled
statusfrom
Inspure
Statusfrom
Inspure
Closedwithin
timelines
Closed butout of SLA
time
Closed
withintime/Effectiv
e
CTotalTTs
Discardedby FOPs
Issued -Cancelled
status
fromInspure
Status
fromInspure
Closed
withintimelines
Closed but
out of SLAtime
Closed
within
time/Effective
Total 0 0 0 0 0 0
Sum(C+B+A) 20
External Alarm Service Level Agreement has already been defined; TTs for all the cases will be escalatedto vendor as mentioned below while vendor has to resolve it within the mentioned time to achieve a KPI,while otherwise the EAT KPI will be zero. All the discarded TTs will be as per the permission of FOPsteams
EAT Case EAT Type Closure Time
A Mains Failure + DG in Operation + DG Low Fuel 1.5 Hours
B Mains Failure + DG Fail to Start (For P1 sites) 1.5 HoursE DG Fail to Start (Prime Site) 1.5 Hours
F DG in Operation (More than 6 hours) 05 Hours
G Mobile DG Movement 05 Hours
H High Temperature/Smoke Alarm 01 Hours
I DC Low Voltage 1.0 Hours
Note: EAT cases can be changeable time to time depends on the requirement of the network, closuretiming and EAT type will be amended depend on the EAT cases. More over KPI will be amended as per therequirement.
If fueling is not a vendor responsibility than low fuel TT will not be charge to vendor, while it will be avendor prime responsibility to have a proper follow up with fueling vendor for in time refueling and to
ensure there is no prolong outage due to refueling issue.Regarding Mobile DG, for any problem in the DG attributed to CMPak, CMPak will provide the mobile DG
to a vendor and vendor will claim the transportation charges, where Mobile DG is not available withCMPak, vendor will arrange the mobile DG and will claim the amount from CMPak according to the unitprice list (UPL). If the mobile DG used at site more than suggested time (CMPak) according to the issue(attributed to Vendor), Vendor will be responsible to bear all extra days charges, in case of delay inresolution of the problem, vendor will bear extra mobile DG charges.
Transformer Calculations:
Following table is a brief how Transfarmer repair KPIs will be calculated according to its weight and its KPI
Case Issued Cancelled Effective Open Queue
Closed
Within SLA Closed
Out of SLA
Closure
Percentage KPI
Achieved
KPI
A
Total
TTs
Discarded
by FOPs
Issued -
Cancelled
status
from
Inspure
Status
from
Inspure
Closed
within
timelines
Closed but
out of SLA
time
Closedwithin
time/Effectiv
e
B
Total
TTs
Discarded
by FOPs
Issued -
Cancelled
status
from
Inspure
Status
from
Inspure
Closed
within
timelines
Closed but
out of SLA
time
Closedwithin
time/Effectiv
e
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Line Conditioners Calculations:
Following table is a brief how LC repair KPIs will be calculated according to its weight and its KPI
Cas
e Issued Cancelled Effective Open Queue
ClosedWithin SLA Closed
Out of SLA
Closure
Percentage
KP
I
Achieve
d KPI
A
Total
TTs
Discarded
by FOPs
Issued -
Cancelled
statusfrom
Inspure
Statusfrom
Inspure
Closedwithin
timelines
Closed butout of SLA
time
Closed
withintime/Effectiv
e
B
Total
TTs
Discarded
by FOPs
Issued -
Cancelled
status
from
Inspure
Status
from
Inspure
Closed
within
timelines
Closed but
out of SLA
time
Closedwithin
time/Effectiv
e
C
Total
TTs
Discarded
by FOPs
Issued -
Cancelled
status
from
Inspure
Status
from
Inspure
Closed
within
timelines
Closed but
out of SLA
time
Closedwithin
time/Effectiv
e
Total 0 0 0 0 0 0 Sum(C+B+A) 10
LC Alarm Service Level Agreement has already been defined; TTs for all the cases will be escalated to
vendor as mentioned below while vendor has to resolve it within the mentioned time to achieve a KPI,while otherwise the KPI will be zero. All the discarded TTs will be as per the permission of FOPs teams
Cases Issue Type Closure Time
A LC minor Fault 1 day
B LC Coil faulty 7 days
General Management:
General Management
Type Marks Awarded
Resources 3
Reporting (696) 9
Reporting (Meetings) 3
Total 15
Reporting marks will be calculated from 696 extracted reportsReporting marks are reduced from 10 to 5.
All the PMs performed must be registered on 696 from the same site against which PM registered. CDR verification of onsite pm/cm/part replacement/special services will be done, if found any
ambiguity/mismatch vendor will be penalized, all the activities will be cancelled and no paymentwill be released against those activities. Invoices will be deducted as followsTotal Audited =XTotal Matched = YTotal Not Matched =Z
Deduction = Z/X (%age)
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Maximum time to claim parts invoices is 45 days after service months. 5 % payment per monthwill be deducted on delayed invoices after 45 days
Maximum 50% deduction if claimed after 3 months.
Invoice will be claimed/done on the basis of PRT.
Moreover the 696 award/deduction will be as follows.
696 Reporting Procedure
Achieved ScoreAwardMarks
Deduction Actual KPI
90% site Reported on 696 0 9 0
90.01% To 91.99% 0 8 1
92.00% To 92.99% 0 7 2
93.00% To 93.99% 0 6 3
94.00% To 94.99% 0 5 4
95.00% To 95.99% 0 4 5
96.00% To 96.99% 0 3 6
97.00% To 97.99% 0 2 7
98.00% To 98.99% 0 1 8
99% To 100% 1 0 10 (Including 1 Award mark)
If 10% sites ReportedWrongly
0 0 0
Meetings KPIs (03):Vendor is responsible for conducting following meetings
i. Weekly FOPs issues {Discussing weekly FOPs issues and reservations}
ii. Discarded TTs (Exemptions} meeting weeklyiii. Weekly PRT progress.
iv. Monthly KPIs meeting + Issues review {includes discussing PM Snags in the lastmeeting}
v. Special Tasks/Work Orders
Vendor shall share all the minutes of the meeting with regional and HQ team. Meeting marks shall baseon the minutes of the meeting received.
Resource marks will be awarded according to current resource of the vendor.
1. Parts:a. All parts will be purchased by the contractor on agreed price mentioned in Annex J (UPL
will be finalize later)b. CMPak will not be responsible for any cost related to parts except the prices mentioned in
UPLc. No part payment can be claimed if the part is not listed in UPLd. Quality of parts used will not be substandarde. Dually verified from FOPs manager, Delivery Note (Annex-E) will be submitted along with
Invoice for payment claims relating to parts.
2. Special Services:
a. All special services carried out on generators under this contract will require prior approvalfrom CMPak FOPs before execution and on the basis. Written approval document to besubmitted at the time of Invoice.
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b. Dually verified from FOPs manager, Special Service completion certificate (Annex-F) will besubmitted along with Invoice for payment claims related to special services.
3. Special Services Warranty:a. All special services mentioned in UPL will be under warranty period of 12 months or 2000
running hours whichever is earlier. No payment will be made for rectification of the faultunder warranty period.
4. Issue of DG OverhaulingIts the responsibility of vendor to take proper care of every DG installed on site and if any DGcompletes 10,000 Hrs of operations then overhauling of that particular DG will be the responsibilityof CMPak if approved by CMPAk. Any DG which has not completed 10,000 operational hours &requires overhauling then CMPAK takes the responsibility of overhauling of only 3 DG sets out of allcontractual Gensets. But if more than three premature overhauling are reported out of allcontractual Gensets, this indicates the inadequacy of maintenance by vendor then it will be theresponsibility of Vendor to overhaul all that particular Gensets at its own cost in minimum possible
time.
5. Issue of Fuel Consumption by DG:It is the responsibility of Vendor to ensure smooth operations of all contractual Diesel Generators. If
any DG is consuming more fuel than the average given below that depicts the inefficiency ofservices provided by the vendor. In order to verify fuel consumption CMPak officials will conduct fuelaverage test in presence of vendor & tested fuel consumption will be matched with standardaverages as given in below mentioned table. After matching with standard averages if the averagefuel consumption of the Gen Sets is more than 10% of the average then CMPak will charge Rs20,000 to Vendor on per test failure basis.
6. Average Fuel Consumption Table
KVA Ltr/Hr KVA Ltr/Hr KVA Ltr/Hr KVA Ltr/Hr
5 0.5 55 8 125 15 600 69
10 1 60 9 150 18 650 74
15 2 65 10 200 24 700 80
20 3 70 11 250 28 750 86
25 4 75 12 300 34 800 92
30 4 80 12 350 40 850 97
35 5 85 13 400 46 900 103
40 6 90 14 450 51 950 109
45 7 95 15 500 57 1000 115
50 8 100 16 550 63 1050 120
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General Conditions:CMPak will impose penalty on following grounds,
Case Condition Penalty Exception
Functionality of equipmentnot correct for 2consecutive PM cycles
AC/DG/T/F/Meter/LC 20,000 per incident Delay at CMPakend
Involvement of Vendor orits subcontractor in theft Proven throughinvestigation Recovery of actualloss + 10% of lossvalue
Non presence of essentialtools & measurementequipment
Random inspection PM KPI 5
External alarm looped Count of loopedalarms > 5% ofaudited site
5% of PM KPI will bededucted
Movement of faultyequipment/Consumablesback to warehouse
Assets Stolen Recovery of actualloss of CMPak
Poor workmanship/skill e-gbattery wrongly terminated
Damaged caused toCMPak Assets
Recovery of actualloss of CMPak
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5 FORMS:
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Annex-B: Preventive Maintenance Form
Site Name: Site Code: Date:
Vendor Region Time in:
Allias Prioriy Time Out :
Genset
Transfarmer Status
Hz
Hrs
Bar
OK NA
Canopy Cabinet Condition
LC Status
Site Cleaning Status
Genset Log Book
CP Mater Status
Battery Cables Terminals
Battery Water
Smoke leakage
Fuel leakage
Water Leakage
Water Condition
Water Level
Oil leakage
Oil level
Radiator condition
Contactors
Cables arrangement
Cables condition
Fuses
Circuit Breakers
Genset & control panel
Sound Proof
Oil Pressure Counter
NOK
Generator Counter
Frequency
Voltage readings
ATS Make
Rated KVA
Alternator S/No
Engine S/No
Alternator type
Engine type
MONTHLY PM REPORT
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OK NA
OK NA
OK NA
Cooling function AC#2
Availability of Air Cons Remote
Availability of Air Cons Remote
Proper insulation and routing of Frosting pipe between IDU and ODU
Auto start functionality of all Acs
Gas pressure in AC compressor
Cleaning of Air Filters
Cleaning status of IDU and ODU of AC#2
Cleaning status of IDU and ODU of AC#1
DC Low voltage
Air Co ns St atus NOK
Cooling function AC#1
DG Low Fuel
Smoke
High Temperature
DG Fail to Start
DG Operation
External Alarms Status NOKMains Failure
Check indication lamps
Tighten all connections & check all elements
Auto Mains and Genset
Cables & ducts inside control Panel
Genset ATS NOK
Cables & ducts inside control Panel
Control Panel on Auto mode
DC Alternator
Abnormal noise
Exhaust Status & Leakage
Belts status
Dynamo carbon brushes status
Charger status
Starter Status
Apply grease on battery poles
Battery status & covers
Cleaning
Water temp. sensor
Oil sensor
Vibration
Air Filter Condition
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AC Maintenance Report
SiteName: Site10: Location
No. of Unit: Make: Model No. Capacity:
'
Date:--'--' Time:(From) To
Visitedby : Approvedby :
Signature: Signature:
ITEM TO BE CHECKED OK/NOTOK REMARKS
Fereon Gas Pressure
Cooling Temperature (18-20 C) at BTS/MSC/BSC Reading( )
Gas Leakage,if any
Drain System Cleaning of Pipes/Cleaning of IDU/ODU
Thermostat Operation
IN I Out Doors Screw and Bolts
Blower Bushes I Bearings
Condensing Coil
Magnetic Contractor and Capacitor
Running Load/Starting Load - Depending on the Capacity
of UnitsReading ( )( )
Auto Restart on I off
ln and Out Door Motor
Wiring Condition & Power to AC's from Different Phases
Remote Battery
Fan Blades Status of Both Units
PCB Electronic Kit
Thermostat Wire
Air Filter
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Automatic Change Over Switch
Compressor Vibration
ANNEXURE-C
Date of commencement of contract
Date of expiry contract
a) The contractor will be paid cumulative Service Charges for preventive and corrective maintenance on
monthly basis at rupees per site per month at the end of each month on pro rata basis as per
site monthly handover list provided by the Regional Manager. Payment shall not be made against
those sites where no PM/CM visits done by Vendor in any particular month.
b) The Monthly Payment after all applicable deductions on account of applicable taxes and penalties if
any in accordance with this contract shall be paid to the Contractor in arrear against invoices within 30
days upon submission of verified invoices to CMPaks payable section in Islamabad.
c) Following documents are mandatory for payment of Service Charges
i. Monthly PM visit summary (Annex-D) duly verified from concerned CMPak Officials.
ii. Service Completion Certificate (Annex-G) duly verified from Concerned CMPak
officialsiii. Commercial Invoice
iv. PM/CM Penalty Summary duly verfied from Concerned Regional Manager
v. Copy of PO
d) Following documents are mandatory for payment of Supply of Spares/Parts & Special Services
i. In case of Delivery of items Monthly Supply Summary (Annex-H) duly verfied from
concerned CMPak officials
ii. In case of Special Services Monthly Special Services Summary (Annex-I) duly verfied
from concerned CMPak officials
iii. Copy of Signed UPL(Annex-L)
iv. Comercial Invoice
v. Copy of PO
d) Payment will be made in Pak Rupees
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ANNEXURE-D
Date of commencement of contract.
Date of expiry contract.
Sr.No
SiteID
AliasNo ofDG's
DGMake
DGRating(KVA)
SiteHandover
Date
VisitDate
Previous FuelMeter
Reading
Current FuelMeter Reading
At the end of every month FOPS Manager will provide updated hand over list to all stake holders in above
mentioned format.
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Annex-E: Delivery Note
__________________ _____________________
Vendor Sign: Cluster Owner Sign:
___________________ ____________________
Regional FOPS Manager Regional CTO
Delivery Note
Site ID Cluster Owner Name Date
S.No
Item Description
Qty
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Annex-F
Special Service Completion Certificate
___________________ _____________________
Vendor Sign: Cluster Owner Sign:
___________________ _____________________
Regional FOPS Manager Regional CTO
Special Services Completion Certificate
Site ID Cluster Owner Name Date
S.NoItem Description Qty
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Annex-H (Supply Summary/Special Services Summary)
MONTHLY SUPPLY SUMMARY
SrNo
UPLRef.
No
DeliveryNote Ref.
No
ItemDescription
ItemCode
Brand DeliveryDate
SiteID
UOM Qty Pricewithout
GST
GST TotalPrice
TOTAL
POWER SPECIALIST REGIONAL FOPS MANAGER
REGIONAL CTO
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Annex-I (Site Handover Form)
Client Name:- Hand Over Date:-
Site Code:-
Site Name:-
Address:- Nearest Land Mark:-
Engine Serial Number GensetManufac
turer
Engin
e
Ma
ke
EngineCapaci
ty
Alternator
Make
Alternator
Sr:No
Previous HourMeter
Reading
CurrentHour
Meter
Reading
TotalRunning
Hours
GensetConditi
on
Wapda
Sta
tus
GensetAuto
Status
Wapda Status Genset Status PM Detail
Transformer Radiator Condition Date Mtr
Readin
g
Remarks
Wapda Links Fan Guard Shield
Main Cb Breaker Engine Fan
Wapda Voltage Status Genset Sound
Other Issues Genset Vibration
ATS Panel Engine Smoke ColorGenset Magnetic Contractor Oil Condition
Wapda Magnetic Contractor Oil Level
Phase Failure Relay Tempracher Safety
Selector Switch Oil Pressure Safety Missing Pm
Power Breakers Fuel Pump Date Remarks
External Charger 12V DC Nozzles'
Calibration Req
Yes No
Panel Meter Self Starter Motor
Wiring Condition Water Pump
Genset Penal Fuel Shut Off Solenoid
Module Dynamo Condition
AVR Air Filter Condition
Emergency Switch Electric Lifty Pump(Mets)
Voltage Meter Battery Condition
HZ Meter Missing Parts & Other
Issues
Qty
Ampere meter Canopy, Fuel Tank & Pad Condition
Water Tempracher Gage Canopy Doors
Oil Pressure Gage Door Locks
Battery Voltage Gage Door Glass
Overhauling Due, Yes No Fuel Tank Condition
If yes, please explain. Genset Pad Condition
Vendor ZONG
Name:- Name:-
Guard Info:- Signature:- Signature:-
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PENALTIES
CMPak will conduct Preventive Maintenance Audit on monthly basis & if found any malfunctioning in PM,
then penalties will be imposed on Contractor as per rates mentioned below. Penalty on whole network shall
not exceed Rs 150,000per month
PM AUDIT REPORT
Site Name: Site Code: Audit Date:
Vendor: Region: Time in:
Allias: Priorly: Time Out :
ActivitY Audit Check Penalty Re
GenselLog BookAvailable and Filledon
Visit
500
Enaine tvoeAs per PM Check
List/Not
Alternator tvoeAs per PM Check
List/Not
EnaineSINo
As per PM Check
List/Not
AlternatorS/NoAs per PM Check
List/Not
Rated KVAAs per PM Check
List/Not
ATS MakeAs per PM Check
List/Not
Oil level Ok /NOK 500
Oil leakage Ok/NOK
Water Levelin Radiator Ok/ NOK 500
Water Condition Ok / NOK 500
Water Leakaae Radiator Condition 500
Fuel leakaae Fuel Pump Check
Smoke leakage Exhaust pipe condition 500
BatteryWater Ok/NOK 500
Battery Cables Terminals Greasing Cleaning 500
Air Filter ConditionAir Filter Condition
OKINOK500
Vibration Ok/NOK 500
Oilsensor Ok/NOK 500
Water temp.sensor Ok/NOK 500
Cleaning Done? 500
Battery status & covers Ok/NOK 500
Ap()ly grease on battery poles Greecing Done 500
Starter Status Ok/NOK 500
Charger status Ok/NOK 500
Dynamo carbon brushes status Ok / NOK 500
Belts status Ok/NOK 500
Exhaust Status & Leakage Ok/NOK 500
Abnormalnoise Ok/NOK 500
DCAlternator Ok/NOK500
Control Panel on Auto mode Condition 500
Cables & ducts inside control Panel Ok/NOK 500
Auto Mains and Gensel Selector Switch 500
Tighten all connections & check allelements Ok/NOK
500
Check indication lamps Working ok/ NOK 500
Transformer Condition Ok/NOK 500Transformer Links Ok/NOK 500CP Meter Status Ok/NOK 500CP meter fixation Ok/NOK 500LC status Ok/NOK 500site cleaning Ok/NOK 500Solar panel cleaning Ok/NOK 500
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AC PM Audit Re ortSite Name: Site 10: Location
No. of Unit: Make: Model No. Capacity:
Date:--'--' Time:(From) ToAudi ted by: Approved by:
Signature: Signature:
ITEM TO BE CHECKED OK/ NOT OK REMARKS PENALTY
Fereon Gas Pressure 350
Cooling Temperature (18-20 C) atBTS/MSC/BSC Reading( )
350
Drain System Cleaning of
Pipes/Cleaning of IDU/ODU350
Thermostat Operation 350
IN I Out Doors Screw and Bolts 350
Blower Bushes I Bearings 350
Condensing Coil 350
Magnetic Contractor and Capacitor 350
Running Load/Starting Load -Depending on the Capacity of Units Reading ( ) ( )
350
Auto Restart on I off 350
In and Out Door Motor/Working
Condition350
Wiring Condition & Power to AC's fromDifferent Phases
350
Fan Blades Status of Both Units 350
PCB Electronic Kit 350
Thermostat Wire 350
Air Filter 350
Automatic Change Over Switch 350
Compressor Sound 350
CMPak regional FOPs team will maintain database of all PM Audit reports & will send a monthly PM
Penalties report to Headquarter along with invoices ofthe vendor. The format for PM Penalties should
be on below mentioned format:
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Annex-J: UPL form
NoNo
NoteNo
Description Code Date ID without GST
Price
TOTAL
POWER SPECIALIST REGIONAL F