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Non Verbal Communication
Actions Speak louder than words
Message not expressed or sent in words
Gestures, Postures, Facial expression
Is it Important?
Yes! Yes! Yes!
“Only 7% of a message’s effect are carried by words, the other 93% through non -verbal means.”
(Mehabian)
Impossible NOT to Communicate!
Non Verbal Communication
• Facial expressions• Eye movements• Head movements• Hand movements• Posture• Way of talking• Closeness• Body contact
Kinds of Body Language
• Para linguistics• Kinesics• Postures• Proxemics• Haptics• Appearance
Para linguistics
• Refers to Vocal Communication• Consists of:
Pitch Tone of Voice Vocally produced noises Pause Volume Rate of Speech
Kinesics
Facial Expressions
Angry Lower eyebrow, stare intensely
Fear Round eyes, open mouth
Disgust Wrinkled nose, lowered eyelids
Surprise Raised eyebrows, wide open eyes, open mouth
Happiness Round eyes, smiles, raised cheeks
Gestures
• Openness, Confidence– Open hands– Eye contact– Smile, leaning forward, relaxed– Standing straight
• Indifference– Legs crossed– Shaking one foot– Glancing at exit– Yawning– Fidget
NONVERBAL BEHAVIOR INTERPRETATION
Brisk, erect walk Confidence
Standing with hands at waist Readiness, aggression
Sitting with legs crossed, foot kicking slightly
Boredom
Sitting, legs apart Open, relaxed
Arms crossed Defensiveness
Walking with hands in pockets, shoulders hunched
Dejection
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose Rejection, doubt, lying
Rubbing the eye Doubt, disbelief
Hands clasped behind back Anger, frustration, apprehension
Locked ankles Apprehension
Head resting in hand, eyes downcast Boredom
Rubbing hands Anticipation
Sitting with hands clasped behind head, legs crossed
Confidence, superiority
Open palm Sincerity, openness, innocence
Pinching bridge of nose, eyes closed Negative evaluation
Tapping or drumming fingers Impatience
Patting/fondling hair Lack of self-confidence; insecurity
Tilted head Interest
Stroking chin Trying to make a decision
Looking down, face turned away Disbelief
Biting nails Insecurity, nervousness
Pulling or tugging at ear Indecision
Eye behaviour
Expression of eyes
Interpretation
Sideways glance of eyes
Suspicion
No eye contact Disinterest
Half raised eyebrows Worry
Half closed eyes Boredom
Avoiding eye contact Dishonesty & deception
Constant gaze & repeated mutual eye contact
Intense love & affection
ProxemicsRelated to space & distance
• Intimate distance 0 to 18 inches• Personal distance 18 inches to 4
feet• Social distance 4 to 12 feet• Public distance 12 feet to the
limit of sight
Haptics
• Study of touch as nonverbal communication
• Includes Handshake A pat on shoulder Shaking hands Holding hands Pat on the back
Do’s & Don’ts
• Have eye contact , but don’t stare
• Don’t cross your arms or legs
• Don’t be afraid to take up some space
• Don’t fidget
• Relax your shoulders
• Nod when you are listening
• Don’t slouch, sit up straight
• Lean, but not too much
• Don’t touch your face
• Keep your head up
• Slow down a bit
• Don’t stand too close
Smile!!
“You are not completely dressed until your wear a smile ".