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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    Port Cluster Quality: Valencia case

    MARCA DE GARANTA(SEAL OF GUARENTEE):

    Quality Committee Valenciaport, origin,

    methodology of work and benefitsreached

    Norfolk, March 2nd. 2012

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

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    2

    AGENDA1. Valenciaport Marca de Garanta: Genesis.

    1. How Valencia Port Authority concluded the need to set up andorganize working groups (technical groups) together to PortCommunity?

    2. Which is the methodology of work of these technical groups?

    3. Identifiying the main working groups of the Valenciaport QualityCommittee and the benefits.

    4. How to give the appropiate dynamism to the Valenciaport QualityCommittee?

    2. Latin Amrica Marca de Garanta1. Why?.

    2. Set up with CAF.3. Per Case.4. New applicants: Mexico and Brasil.

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

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    AGENDA PART 1: VALENCIAPORT1. How Valencia Port Authority concluded the

    need to set up and organize working groups(technical groups) together to PortCommunity?

    2. Which is the methodology of work of thesetechnical groups?

    3. Identifiying the main working groups of theValenciaport Quality Committee and thebenefits.

    4. How to give the appropiate dynamism to theValenciaport Quality ?

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    Source: Own, data from Puertos del Estado

    CONTAINER TRAFFIC EVOLUTION IN SPANISH PORTS

    4

    0

    500000

    1000000

    1500000

    2000000

    2500000

    3000000

    3500000

    4000000

    4500000

    5000000

    1991 1995 1999 2003 2007 2011

    A Corua

    Alicante

    Almera

    Avils

    Baha de Algeciras

    Baha de Cdiz

    Baleares

    Barcelona

    Bilbao

    Cartagena

    Castelln

    Ceuta

    Ferrol-San Cibrao

    Gijn

    Huelva

    Las Palmas

    Mlaga

    Marn y Ra de Pontevedra

    Melilla

    Motril

    Pasajes

    Santa Cruz de Tenerife

    Santander

    Sevilla

    Tarragona

    Valencia

    Vigo

    Vilagarca

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    THE GENESIS1970-1985:

    Trying to be ahead of the demands(Pro-active vs Reactive)

    New Markets, old port structures

    and agents Fast growth of markets and

    shipping industry.

    Competition: How to compete?Who where the competitors?

    Who was the client? What do theywanted?

    The above, whilst Spain wasChanging (Democracy on 1976)

    5

    COMPETITIONPERCEIVED

    QUALITY

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    - Clients point of view:

    - the Port as a whole, as one service

    - Pulling, Pushing, or just waiting?: More thanCommittees, investing time.

    - Starting with the Port Community. Governance- Leadership

    - Knocking doors, attending events,

    - networking

    THE STRATEGY1985-1995: Key: Quality perceived by the client

    6

    QUALITYMEASURING

    ANDBENCHMARKING

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    7

    INTERNALLY: TOTAL QUALITY SYSTEMS (ISO 9000)EXTERNALLY: (PORT CLUSTER) ????

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    Evolution of the Business, the

    stakeholders

    The role of Leader

    Being a referee

    PORT CLUSTER:

    integrating commerce, society, environmental. Different Countries and Ports = different

    Legal Rules.

    At the end: PEOPLE, CULTURE.

    LEADERSHIP, again

    MATURITY

    1995-2005:Evolution of the Port Community

    8

    ORCHESTRA CONDUCTORS

    http://3.bp.blogspot.com/_YR1LGw9ZFJQ/SZNVgfVQejI/AAAAAAAAABI/cucUFmmgwPQ/s1600-h/16-individualismo.jpg
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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

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    Too many companies andassociations

    Individualistic PositionsResistance to coordinated

    action

    Opaque Market

    Structuring the Port Community

    New CultureAwareness of Global Service to a

    Customer in common

    Transparent Market Mechanisms

    Starting Conditions Key Ideas

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    VALENCIAPORT 1976 2011 TEUS Handled

    Series1

    4.500.000 teus

    Teus

    PRIMERACUERDOPUERTOCIUDAD

    EDI

    FIRSTPUBLIC CT

    TENDER

    PRIMERA

    AMPLIACINDELPUERTO

    MARCA DEGARANTA

    FUNDACINVALENCIAPORT

    ESTATUTODE

    AUTONOMA

    1978

    PLANESTRATGICO

    2015

    AUTOVAMADRID-

    VALENCIA

    PUERTOSECO

    COSLADA

    ECOPORT

    1982 1986 1990

    IPECCENTRO DEFORMACIN

    1991 19941997

    20022004

    SAGUNTO YGANDIA

    PARTE DE LAAPV

    1985

    NUEVATERMINAL

    PBLICA DECONTENEDORES

    SEGUNDOACUERDOPUERTOCIUDAD

    1998

    2000

    SIC

    2001

    MSCTERMINALDEDICADA F1

    2005

    VALENCIAPORTPCS.NET

    RESPONSABILIDA DSOCIAL

    CORPORATIVA

    2006

    2007

    2008

    2009

    VALENCIAPORT CLUSTER MILESTONES orOUTCOMES

    AMERICAS CUP

    MASPORTEFICONT

    OBSERVATORIO

    3.500.000 teus

    2.000.000 teus

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    Within a 350 Km radius from Valencia:55% of Spains GNP

    51% of the countrys working population42% of the territory

    57% of exports by sea36% of imports by sea

    Direct area of influence

    A 2000 Km radius from Valencia comprisesSpain, Portugal, France, Italy, Morocco, Algeria

    and Tunisia, jointly representing: 4,386 billion dollars in GDP

    241 million inhabitants

    1,916 billion dollars in trade

    Extended

    Hinterland

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

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    Diversion from main east-bound/west-bound

    deep sea routes(Calculated in hours)

    Connectivity

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

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    the process of decision-making and theprocess by which decisions are

    implemented (or not implemented). how an organization controls its actions. governance describes the mechanisms an

    organization uses to ensure that itsconstituents follow its establishedprocesses and policies.

    Source: UNESCAP.

    13

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    Good Governance Good governance has 8 major

    characteristics. It is participatory,consensus oriented, accountable,

    transparent, responsive, effective andefficient, equitable and inclusive andfollows the rule of law.

    Source: UNESCAP.

    14

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    Participatory

    Participation could be either direct orthrough legitimate intermediate institutions

    or representatives.

    Source: UNESCAP.

    15

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

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    Rule of Law Good governance requires fair legal

    frameworks that are enforced impartially.

    Source: UNESCAP.

    16

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    Transparency Transparency means

    that decisions takenand their enforcementare done in a mannerthat follows rules andregulations. It alsomeans that informationis freely available and

    directly accessible tothose who will beaffected by suchdecisions and their

    enforcement.Source: UNESCAP. 17

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    Responsiveness Good governance requires that institutions

    and processes try to serve all stakeholders

    within a reasonable timeframe.

    Source: UNESCAP.

    18

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    Consensus Oriented There are several actors and

    as many view points in agiven cluster. Goodgovernance requiresmediation of the differentinterests in cluster to reacha broad consensus onwhat is in the best interestof the whole cluster andhow this can be achieved.

    It also requires a broad andlong-term perspective onwhat is needed forsustainable development andhow to achieve the goals of

    such development.Source: UNESCAP. 19

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    Equity and inclusiveness

    Ensuring that all its members feel thatthey have a stake in it and do not feelexcluded from the mainstream of thegroup.

    Source: UNESCAP.

    20

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    Accountability Accountability is a key

    requirement of goodgovernance. Not only

    governmental institutionsbut also the private sectorand civil societyorganizations must beaccountable to the publicand to their institutional

    stakeholders. Who isaccountable to whom variesdepending on whetherdecisions or actions takenare internal or external to anorganization or institution.

    Source: UNESCAP.

    22

    It involves taking responsibility for your own actions

    and being able to explain them

    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    Port Clusters exist, no matter PortAuthorities consider them or not, andCluster are the best grouping level forports to measure their stakeholdersacceptance or satisfaction.

    Source: JADE Software2

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    Port Clusters exist, and itis how, most probably,the customers of the portsee it. They do not have

    to know how the PortCommunity it works indetails. The Port as a

    whole. 24

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    Port Authority:Cluster Manager?

    25

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    What is the ROLE of the PORTAUTHORITIESExistential options

    Supporting roleFully-fledged partners in logistics chain

    Dissapear

    Seaport Cluster: Leadership, amust for the Port Authority

    2uente: Patrick Verhoeven, ESPO Secretary General

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    2

    What determines the

    strength of a chain?

    ?

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    2

    ... The weakest linkThus, PA must to

    ensure the properfunctioning of the

    Cluster/Supply Chain

    !

    *Ver la Teora de Restricciones de Eliyahu M. Goldratt

    VIRGINIA OPERATION PORT PLUS

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    2

    P

    ower/influenceofstakeholders

    Interest of stakeholdersSOURCE: www.stakeholdermap.com

    Stakeholder quadrant

    The more people you affect, the

    more likely it is that your actions willimpact people who have power andinfluence over your projects. Thesepeople could be strong supporters

    of your work or they could block it.

    PORT STAKEHOLDERS

    VIRGINIA OPERATION PORT PLUS

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    Port Governance /Performance

    Fuente: Brooks, M, Pallis, T. (2008)

    = product of

    = inputsPort Governance Models

    Measurement?

    VIRGINIA OPERATION PORT PLUS

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    DEFINITION

    DEFIN

    ITION

    If you cannot measure it, you

    cannot control it. If you cannotcontrol it, you cannot manage it.

    If you cannot manage it, youcannot improve it.

    Harrington, 1991

    Industrially a business can live or diedepending upon how well it

    benchmarks.(David Hutchins Intnl

    Quality College)

    The term is relatively

    new but the concept is as old asitself

    Port Governance /Performance

    VIRGINIA OPERATION PORT PLUS

    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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    EFICIENCY, EFFICACYAND EFECTIVENESS

    WHAT THE KPIs HAVE TO MEASURE

    RESOURCESUSED

    ACHIEVEDRESULTS

    GLOBAL IMPACTACHIEVED

    AVAILABLE

    RESOURCES

    EXPECTED

    RESULTS

    GLOBAL IMPACT

    EXPECTED

    EFFIC

    ACY

    EFFECTI

    VENESS

    ECON

    OMY

    EFFICIENCY

    From input andoutput measures

    to quality andoutcome measures,or, from the user in

    the life of the libraryto the library in the

    life of the user

    An OUTCOME is a level ofperformance, or achievement. It maybe associated with the process, or the

    output. Outcomes imply quantificationof performance.

    Processes deliver OUTPUTSIf you were running a Project,youd probably call it a Deliverable

    VIRGINIA OPERATION PORT PLUS

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    VIRGINIA OPERATION PORT PLUSVALENCIAPORT MARCA DE GARANTIA CASE STUDY

    NORFOLK SEMINAR MARCH 2nd. 2012

    33

    AGENDA PART 1: VALENCIAPORT1. How Valencia Port Authority concluded the

    need to set up and organize working groups(technical groups) together to PortCommunity?

    2. Which is the methodology of work of thesetechnical groups?

    3. Identifiying the main working groups of theValenciaport Quality Committee and the

    benefits.4. How to give the appropiate dynamism to the

    Valenciaport Quality Committee?

    VIRGINIA OPERATION PORT PLUS

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