NPS Report July 2014: OGX & ICX

NPS Report

July 2014(July 1st - July 27th)

oGCDP

National NPS

oGCDP Matched Score

oGCDP Realized Score

oGCDP Completed Score

Some Inferences & Suggestions...Inferences

● Promoter Issues: ○ Cross cultural experiences○ Personal development○ Integration by the host entity.

● Passive and Detractor Issues:○ Communication with the AIESEC US

chapters ○ Service of EPs by the hosting entity○ JD Clarity○ Cultural Preparation ○ Not seeing the visible positive impact

created by them ○ Induction

Suggestions● Make sure you’re setting the right

expectations with your EPs. Expectations about:

○ Job Description and their role ○ The definition of ‘positive impact’ ○ What to expect when they get there

● Continue communication and support● Have regular check in calls/emails ● Have specific induction for different

countries. For example, culture in Muslim countries vs culture in European countries

● Don’t over-promise what the experience is going to be!

● Make sure you’re aware of the XPP and the complaint procedures and induct them into it as well.

oGIP

National NPS

oGIP Matched Score

oGIP Realized Score

oGIP Completed Score


● Promoter Issues: ○ Cross Cultural Awareness○ Host entity’s support ○ Integration

● Passive and Detractor Issues:○ Expectation setting about:

■ Facilities during the internship■ Job Description■ Environment and about the city

○ Visa processing ○ JD Alignment ○ Selection Panel ○ Communication with the EP

Suggestions● Make sure you’re setting the right

expectations with your EPs. Expectations about:

○ Job Description and their role ○ The facilities and what sort of city it is -

including weather, etc.○ What to expect when they get there○ Visa processes

● Continue communication and support● Have regular check in calls/emails ● Don’t over-promise what the experience is

going to be!● Make sure you’re aware of the XPP and the

complaint procedures and induct them into it as well.

● Re-evaluate your selection processes

iGIP

National NPS

iGIP Matched Score

iGIP Realized Score

iGIP Completed Score


● Promoter Issues: ○ JD alignment ○ Induction ○ Selection & Visa processing ○ Professional work environment ○ AIESEC’s support

● Passive Issue:○ Objective of the programme

Suggestions● Induct the trainees into the ‘why’ of GIP● Continue communication with your TN

taker and with the people in your shortlist● Maintain good expectations regarding

timeline and process● Stay in touch with your trainees and

include them in LC events

OVERALL Inferences & Suggestions...● Response Rate: The response rate is quite dismal for all exchange programmes

Solutions: - Make sure they are aware of these surveys (include in OPS/IPS)

- Ensuring that they are aware of what each score could mean

- Set expectations that these surveys need to be filled

- Remind EPs about the surveys (Sent out post matching, realization and completion)

- Look into coming up with RnR for filling out all surveys?

● Growth Mindset: - Regularly check the NPS of your LC so as to help your LC grow

- Taking action to the negative feedback provided

- Not only firefighting

- Making sure you’re setting processes according to the feedback given to you

● Promoter Strategy: - Using the promoters from NPS to showcase the AIESEC experience

*Note - If one program or both programs are not listed for an LC, there were no surveys sent for them this month

Appalachian (oGCDP)Top Areas of Satisfaction1. Personal development due to the

experience

Top Areas for Improvement● No detractors or passives for

July

22% Response Rate

Appalachian (oGIP)Top Areas of Satisfaction1. The selection process2. Matching support3. Communication effectivity during

the acceptance procedure


July

100% Response Rate

Arizona State (oGCDP)

No responses from EPs

0% Response Rate

Arizona State (oGIP)


0% Response Rate

Arizona State (iGIP)


0% Response Rate

Austin (oGCDP)


0% Response Rate

Austin (oGIP) Top Areas of Satisfaction1. Personal & professional

development due to the experience

2. Professional working environment

3. Cross-cultural understanding & awareness


July

100% Response Rate

Baruch (oGCDP)Top Areas of Satisfaction1. Personal development due to the

experience2. Cross-cultural understanding &

awareness3. Support by home entity during

the experience

Top Areas for Improvement1. Cultural preparation2. Support by host entity during the

experience

20% Response Rate

Baruch (oGIP)


0% Response Rate

Baruch (iGIP)


0% Response Rate

Chapel Hill (oGCDP)Top Areas of Satisfaction1. Personal development due to the

experience2. Opportunity to create positive

social impact3. Cross-cultural understanding &

awareness


July

23% Response Rate

Chapel Hill (oGIP)Top Areas of Satisfaction1.

Top Areas for Improvement1. The selection process2. Communication effectivity during

the acceptance procedure3. Visa documents & info

14% Response Rate

Colorado

No surveys sent out for oGCDP, oGIP, or iGIP

Cornell (oGCDP)


0% Response Rate

Cornell (oGIP)


0% Response Rate

Dallas (oGIP)


0% Response Rate

Eau Claire (oGCDP)


0% Response Rate

UGA (oGCDP) Top Areas of Satisfaction● No promoters for July

Top Areas for Improvement1. Professional development through

the experience2. Opportunity to create positive social

impact3. Support by host entity during the

experience

33% Response Rate

UGA (oGIP)


0% Response Rate

Georgia State


Georgia Tech (oGCDP)


0% Response Rate

Houston (oGCDP) Top Areas of Satisfaction1. Personal and professional

development through the experience2. Cross-cultural understanding &

awareness


July

50% Response Rate

Illinois (oGCDP)


0% Response Rate

Illinois (oGIP) Top Areas of Satisfaction1. Personal development through the

experience2. Cross cultural understanding &

awareness


July

100% Response Rate

Indiana (oGCDP)


13% Response Rate

Indiana (oGIP) Top Areas of Satisfaction1. Resource/contact sharing for

cultural preparation2. Integration by hosting entity into

local culture3. Job description clarity &

alignment

Top Areas of Improvement● No detractors or passives for

July

100% Response Rate

Indiana (iGIP) Top Areas of Satisfaction1. Cultural preparation2. Introduction to the

organization/project3. Job description clarity

Top Areas of Improvement● No detractors or passives for

July

100% Response Rate

Madison (oGCDP) Top Areas of Satisfaction● No promoters for July

Top Areas for Improvement1. Support by host entity during the

experience

8% Response Rate

Madison (oGIP) Top Areas of Satisfaction● No promoters for July

Top Areas of Improvement1. Resource/contact sharing for

cultural preparation2. Job description aligned with TN

form

50% Response Rate

Miami (oGCDP) Top Areas of Satisfaction1. The selection process2. Matching process explanation

Top Areas for Improvement1. Support by host entity during the

experience

25% Response Rate

Michigan (oGCDP)


0% Response Rate

Michigan (oGIP)


0% Response Rate

Mizzou


Northern Illinois


Northwestern (oGCDP)


0% Response Rate

Ohio State (oGCDP)


0% Response Rate

Ohio State (oGIP)


0% Response Rate

Purdue (oGCDP)


0% Response Rate

Purdue (oGIP)


0% Response Rate

San Jose (oGCDP) Top Areas of Satisfaction1. Personal development through the

experience2. Cross-cultural awareness &

understanding


July

25% Response Rate

San Jose (oGIP)


0% Response Rate

SLO (oGCDP)


0% Response Rate

SLO (oGIP) Top Areas of Satisfaction● No promoters for July

Top Areas for Improvement1. Job description clarity & alignment

20% Response Rate

Seattle (oGCDP)


0% Response Rate

Seattle (oGIP)


0% Response Rate

Texas A&M (oGIP)


0% Response Rate

DC (oGCDP) Top Areas of Satisfaction1. Personal & professional

development through the experience2. Cultural preparation3. Integration by hosting entity into

local culture and chapter

Top Areas for Improvement1. Logistical support - accommodation2. Job description clarity & alignment3. Support by host entity during the

experience

60% Response Rate

DC (oGIP) Top Areas of Satisfaction● No promoters during July

Top Areas for Improvement1. Integration by the hosting entity2. Job description clarity & alignment

67% Response Rate

DC (iGIP)


0% Response Rate

Yale (oGCDP) Top Areas of Satisfaction1. Personal development through the

experience2. Opportunity to create positive social

impact3. Cross-cultural understanding &

awareness

Top Areas for Improvement1. Professional development through

the experience2. Logistical support3. Job description clarity & alignment

15% Response Rate

Documents

NPS Report July 2014: OGX & ICX