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NTP Carmost Corporation
2
1. Outline of NTP Group
3
Toyota Dealer
(5)
Toyota Related
(4)
Group Support
(3)
Import Car Dealer
(1)
Nagoya
Toyopet
NTP
Holdings
Holding
company
Outline of NTP Group
4
地域社会
社員とその家族
お客さま
【人とは・・】
挑 戦
貢 献
創 造
【創業精神】
Nice To People
- Delivering Wonderfulness-
Nice To People
Associates & Families
Local Community
Customers
“People” means…
5
2. Outline of NTP Carmost
6 Outline of NTP Carmost
Founded March 20, 1970
Business
・U-Car Sales
Logistics
Pricing
Recondition
・EV Sales
Sales of COMS
Electric bicycle
Electric bicycle for
elderly people
Executives
Board Chairperson
Mr. Nanao Oguri President
Mr. Kazuo Oguri
Sales
Revenue JPY 17.4 billion (FY2017 presumption) Cumulative
No. of
Vehicles Sold
40,791 units (FY2017)
Associates 94 persons (As of September, 2018)
◆事業内容
コムスの販売
中古車の卸売
7
NTP Group
Vehicle Sales Group Support
Company
NTP Carmost U-Car related
operations
NT Seventh Vehicle Logistics/
Registration Operations
NTP System System/ Finance
Operations
Ref.
Position within the Holdings structure
◆Consolidated all the U-Car related operations to NTP Carmost
Pricing
Recondition
Wholesales
Nagoya Toyopet
Netz Nagoya
Netz Chukyo
Rent-A-Lease Nagoya
NTP Import
Corolla Nanshin※1
Netz Shinsyu※1
※1 Only Sales
8
U-Car Vehicles
on display Assortment Appraisal
Post on WEB
NTP
input
purchase
data
Pricing
Instruction
for
recondition
Quality
appraisal
Decide
next
location
Delivery
instruction
“A”
Assortment
Retail
“B”
Assortment
Wholesale
Logistics Pricing
Vehicles in stock for long
period
Fleet
Recondition C
To NTP Carmost Deliver to Outlet
Export
Auction
Other Fleets Special agent/partners/scrapper
Post on Web(TAS Original website/ TCV)
TAA・CAA・USS
Outlet Pricing
Flow of Service
NTP
input
purchase
data
Carmost
input sales
purchase
data
・Recondition Line (Smile Clean)
・Photo shoot for website (retail/export)
・Small BP
Allocate to
associates
Re-appraisal
and re-
pricing
9 2 Dimensional Diagram (Yard)
Available Yard at Carmost
900 units
Car Lots Miyoshi
New Vehicle
New Vehicle
Office
Waiting for AA
New Vehicle
New Vehicle
Waiting for AA
New Vehicle
Reception Yard①
Reception Yard②
Vehicles for Fleet Sales
New Vehicle
Waiting
for AA
Waiting for Recondition Line
Office
Room Cleaning Line
Photo Shoot Booth
Waiting for Delivery
Waiting for Sorting
Waiting for Delivery
Associates’ Parking
On WEB for export
Waiting
for AA
Associates’ Parking
Waiting for
AA
Lexus/VW Waiting for
external
BP job
Waiting for AA
Waiting
for
internal
BP job
2 Internal
BP booth Car
Wash
Area for
Vehicle loading/
unloading
Waiting for Recondition
Line New Vehicle
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◆Pricing
◇NTP group’s dealerships send Web
appraisal
◇Propose appraisal value and whether the
vehicle should be sold as retail or wholesale
(market pricing done by utilizing UMI)
Request
Proposal
Pricing Center (Pricing/Trade-in)
Function
・Pricing of trade-in vehicles at NTP group’s dealerships (centralized pricing done
by Web appraisal)
・Appraisal training for associates (improve associates’ appraisal ability)
Team Structure 13 associates
No. of Pricing 939 /Day(120/day/person) ※FY2017
◆Ref: Transition of Pricing
~2001
Standard Pricing Chart
2002~2004
Price data→UMI
2005~Today
UMI
Sales associated did
pricing operation
individually by looking at
the pricing chart
Centralized Pricing at Pricing Center
FAX handwritten appraisal sheet Web Appraisal
Developed at NTP in 2002 Developed at NTP in2005
Expanded to group companies in 2011
11
Pricing C
ategory
“A” Price
Vehicle
◆High model year /Good condition
“B” Price
Vehicle ◆Low model year /Bad condition
“A” P
ricing
Stan
dard
Model Year Within 10 yrs (Toyota 10yrs/Light Vehicles 8yrs/Other manufacturers 6 yrs)
Travel
Distance
A Model year (This year/1~2 yrs) Max. 30,000km
B Model year (3~4 yrs) Max. 50,000km
C Model year (5~6 yrs) Max. 70,000km
D Model year (more than 6 yrs old) Max. 90,000km
Others Deducted points of appraisal, repair history appraisal, with/without guarantee
Basically, 《”A” Price ⇒ Retail》 《”B” Price ⇒ Wholesale》 After receiving vehicles, final judgement will be given by the results of appraisal by
“Distribution/Procurement” team and condition of the vehicle
Vehicle Pricing (Pricing Standard)
12
ブース (業者)
第2ライン
第1ライン 第3ライン (業者)
経営企画室・フリート ラウンジ
車両値付 流通仕入 商品化
整備
会議室 撮影ブース 撮影ブース
完検
完成車 配送待ち 完成車 配送待ち
Constructed units Internal 310/month (15/day)
External 527/month (25/day)
◆Actual Results of Recondition ※FY2017
◆Recondition Line Layout(3 lanes, 5 booths)
Recondition Center ①
Function ・Differentiate from others by “Smile Clean” (added value)
・Photo shoot for Web (for retail/export)
Team Structure Total 42 associates(12 Employees, T Associates/Senior 16 persons, Outsourcing 14
persons)
Mainte-
nance
Management Planning Dept.,
Fleet Lounge
Booth
(Outsourcing) Line 1
Line 2
Line 3
(Outsourcing)
Reconditioned vehicles waiting for delivery
Quality
Appraisal
Photo Shoot
Booth
Reconditioned vehicles waiting for delivery
Photo Shoot
Booth
Pricing
Appraisal
Distribution/
Procurement
Recondition Meeting Room
Completion
inspection
13
Process
① Exterior ② Interior ③ Interior ④ Exterior ⑤ Exterior
・Iron powder
removal
・Car wash
・Engine cleaning
・Interior cleaning
・Uninstall seats
・Install seats
・Door cleaning
・Trunk cleaning
・Fine cleaning
・Water coat
・Swab
・Polish
Man-
power 2 3 3 2 2
Lead Time/Process = 35 min. (Total 175 min.)
Car W
ash
※ Glass Repair
Glass repair will be done before Smile Clean for small cracks by pebbles, etc.
Recondition Center ➁
14
仕入
新車下取 16,009 64.0
U-Car下取 4,439 17.8
社用車 140 0.6
買取車・リースUP 984 3.9
レンタ・リースUP(R名古屋) 3,432 13.7
合計 25,004
出庫
業者販売 6,556 26.7
入札会 1,001 4.1
オークション販売 16,992 69.2
合計 24,549
Function BP repairs for retail sales (only for small scratches and dents)
Team members 5~7 associates (outsourcing)
Facility 2 booths (in installment/recondition yard)
Recondition (Small BP booth within Miyoshi premises)
◆BP repair ratio (units/lead time/delivery cost ※FY2017
Unit Lead Time Composition ratio
Overall 3,281 - 9.6 days
External (4 companies) 1,529 46.6% 14.2 days
Internal (1 company) 1,752 53.4% 5.7 days
Differences between
External/Internal - - ▲8.5 days
Cost and L/T reduction by utilizing internal BP
External
BP
Internal BP
Small damage Severe Damage
15
Shipping
Export 308 1.1
Auction 21,944 77.4
Other Fleets 6,087 21.5
Total 28,339 -
Receiving
New-Car Trade-in 15,981 56.6
U-Car Trade-in・etc 6,398 22.6
Rent-A-Lease Nagoya 5,867 20.8
Total 28,246 -
◆Receiving・Shipping Nunbers ※FY2017
(%) (%)
◆Sales Method
Function “B” Assortment Wholesale(Export・Auction・Other Flees)
Team Structure 13 associates
Export(Post Web)
※Launched 2015/7
▶Cooperation with TAS corporation※
①TAS web ②trade car view ※TAS Corporation・・・Group company of Toyota Tsusho Corporation
▶Direct distribution to overseas
Auction ▶Mainly 3 Auctions(TAA・USS・CAA)
Other Fleets ▶Special agent/partners/scrapper(33Companys)
Fleet(Wholesale)
16
4. Approach as the Retailer
Dealership
(Differentiation)
17
◆Sales Promotion Challenge by utilizing 360°image (@ Dankei-Dori , from March 2017)
Proposal by “VR & Big Screen” which does not use actual vehicle
VR Proposal
Confirm 360°image of interior/exterior by
using exclusive viewing tool
Realization of comfortable searching
environment with80 inch monitor
Challenge new way of vehicle sales which does not require
show room
NTP Carmost supports by shooting 360°images, etc.
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5. Outline of Car Lots Miyoshi
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Founded July, 1999
Business U-car, Service
Site Area 14,257㎡
Vehicles on display 180
Characteristics
U-Car exclusive dealership located in the center of Aichi prefecture with largest class
of vehicle display which attracts many customers.
500m Test Drive course available.
Sales Amount U-Car: 76 units/month ※FY2017
Service Shop 5 Stall, 1 Inspection Line
Parking Lot 153(68 for customers incl. 2 for physically challenged people, 85 for vehicle
display)
Outline of Car Lots Miyoshi
20