Emotions and Moods

Organizational BehaviorOrganizational BehaviorRobbins & Judge12th Edition

EQUIPO 9Gladys Garza Victor Bello Manuel J. Chavira

UNIVERSIDAD AUTÓNOMA DE UNIVERSIDAD AUTÓNOMA DE TAMAULIPASTAMAULIPASF.C.A.C.S. DIVISIÓN DE ESTUDIOS DE F.C.A.C.S. DIVISIÓN DE ESTUDIOS DE POSGRADOPOSGRADOComportamiento Organizacional (Seminario)Comportamiento Organizacional (Seminario)Dr. Homero Aguirre MillingDr. Homero Aguirre Milling

Emotions Can Be PowerfulEmotions Can Be Powerful

1.1. The “Myth of Rationality”The “Myth of Rationality” The emotions were seen as irrational Managers tried to make emotion-free environments

2.2. It was believed that any emotion It was believed that any emotion is disruptiveis disruptive Original OB focus was on strong negative emotions Emotions were believed to interfere with efficiency

IntroductionIntroduction

Emotions can not be separated from the workplace and from the study of OB

Differentiate Emotions from Differentiate Emotions from MoodsMoods

LO 1: Differentiate Emotions from LO 1: Differentiate Emotions from MoodsMoods

AffectAffectA broad range of emotions that people experience,

made of Emotions and Moods

EmotionsEmotionsIntense feelings that

are directed at someone or something

MoodsMoodsFeelings that tend to be less intense than emotions and that lack a contextual

stimulus

LO 1: Differentiate Emotions from LO 1: Differentiate Emotions from MoodsMoods

While not universally accepted, there appear to be six basic emotions:

Anger Fear

Sadness Happiness

Disgust Surprise

All other emotions are subsumed under these six

May even be placed in a spectrum of emotion

LO 1: Differentiate Emotions from LO 1: Differentiate Emotions from MoodsMoods

LO 1: Differentiate Emotions from LO 1: Differentiate Emotions from MoodsMoods

Presionado

Disgustado

Triste

Deprimido

Aburrido

Cansado Calmado

Eufórico

Feliz

Contento

Sereno

Relajado

Nervioso

Tenso

Entusiasmado

Alerta

Discuss the Different Aspects Discuss the Different Aspects of Emotionsof Emotions

Do Emotions Make Us Irrational?Do Emotions Make Us Irrational? It has been believed that expressing emotions publicly

may be damaging to social and professional status since they make us seem weak, brittle or irrational

Recent researches show that emotions are critical to rational thinking

Emotions help us understandthe world around us, as shownby the Phineas Gage case.

LO 2: Discuss the different aspects of emotionsLO 2: Discuss the different aspects of emotions

What Functions Do Emotions What Functions Do Emotions Serve?Serve? Darwin argued they developed over time to help

humans solve problems (survival problem-solving)

Evolutionary psychology argues that we must experience emotions we do because they serve a purpose

Not all researchers agree with thisassessment

LO 2: Discuss the different aspects of emotionsLO 2: Discuss the different aspects of emotions

Identify the Sources of Identify the Sources of Emotions and MoodsEmotions and Moods

LO 3: LO 3: Identify the Sources of Emotions and Identify the Sources of Emotions and MoodsMoods

LO 3: LO 3: Identify the Sources of Emotions and Identify the Sources of Emotions and MoodsMoods

Show the Impact Emotional Show the Impact Emotional Labor has on EmployeesLabor has on Employees

An employee’s expression of organizationally An employee’s expression of organizationally desired emotions during interpersonal desired emotions during interpersonal transactions at worktransactions at work

Project a friendly demeanor and smile

Emotional Dissonance: Project oneemotion while simultaneously feelanother

Bottle up feelings of frustration,anger and resentment

LO 4: Show the Impact Emotional Labor has on LO 4: Show the Impact Emotional Labor has on EmployeesEmployees

Felt: An individual’s actual emotions

Displayed: Emotions organizationallyrequired and considered appropriatein a given job. The person has to act tokeep the job:• Surface Acting• Deep Acting

LO 4: Show the Impact Emotional Labor has on LO 4: Show the Impact Emotional Labor has on EmployeesEmployees

Describe Affective Events Describe Affective Events Theory and Identify its Theory and Identify its ApplicationsApplications

Demonstrates that employees react emotionally to things that happen to them at work

Emotions provide valuable insights into understanding behavior

Employees and managersshould not ignore emotionsand the events that cause them

LO 5: Describe Affective Events Theory and Identify its LO 5: Describe Affective Events Theory and Identify its ApplicationsApplications

Work EnvironmentWork Environment Characteristics of the job Job Demands Requirements for emotional labor

Work Work EventsEvents Daily hassles Daily uplifts

Personal Personal DispositionsDispositions Personality Mood

EmotionaEmotional l ReactionReactionss Positive Negative

Job Job PerformanPerformancece

Job Job SatisfactioSatisfactionn

LO 5: Describe Affective Events Theory and Identify its LO 5: Describe Affective Events Theory and Identify its ApplicationsApplications

Contrast the Evidence for and Contrast the Evidence for and Against the Existence of Against the Existence of Emotional IntelligenceEmotional Intelligence

Self-Awareness (know how you feel) Self-Management (manage your emotions

and impulses) Self-Motivation (can motivate yourself &

persist) Empathy (sense & understand what others

feel) Social Skills (can handle the emotions of

others)

LO 6: The Existence of Emotional IntelligenceLO 6: The Existence of Emotional Intelligence

Apply Concepts about Apply Concepts about Emotions and Moods to Emotions and Moods to Specific OB IssuesSpecific OB Issues

Deviant Workplac

e

Behaviors

Leadership

Creativity

JobAttitud

es

Customer Services

Decision Making

Motivation

Selection

Negotiation

OBOBApplicationsApplications

of of EmotionsEmotions

and Moodsand Moods

LO 7: Apply Concepts to Specific OB IssuesLO 7: Apply Concepts to Specific OB Issues

Contrast the Experience, Contrast the Experience, Interpretation and Expression Interpretation and Expression of Emotions across Culturesof Emotions across Cultures

LO 8: Emotions Across CulturesLO 8: Emotions Across Cultures

Does the Degree to Which People Does the Degree to Which People Experience Emotions Vary Across Cultures?Experience Emotions Vary Across Cultures?

Do Peoples' Interpretations ofDo Peoples' Interpretations ofEmotions Vary Across Cultures?Emotions Vary Across Cultures?

Do The Norms for theDo The Norms for theExpression of EmotionsExpression of EmotionsDiffer Across Cultures?Differ Across Cultures?

ConclusionesConclusiones Los estados de ánimo son más generales que las Los estados de ánimo son más generales que las

emociones y ambos influyen en el CO.emociones y ambos influyen en el CO.

No se debe ignorar ni intentar controlar el No se debe ignorar ni intentar controlar el aspecto emocional de los empleados porque aspecto emocional de los empleados porque tomando en cuenta las emociones de la gente se tomando en cuenta las emociones de la gente se puede predecir mejor su comportamiento.puede predecir mejor su comportamiento.

Las emociones nos ayudan a tomar mejores Las emociones nos ayudan a tomar mejores decisiones porque afectan a nuestra percepción decisiones porque afectan a nuestra percepción del entorno.del entorno.

La manera de expresar y experimentar las La manera de expresar y experimentar las emociones varía de acuerdo con cada cultura emociones varía de acuerdo con cada cultura regional.regional.

Emotions and Moods

Organizational BehaviorOrganizational BehaviorRobbins & Judge12th Edition

EQUIPO 9Gladys Garza Victor Bello Manuel J. Chavira

UNIVERSIDAD AUTÓNOMA DE UNIVERSIDAD AUTÓNOMA DE TAMAULIPASTAMAULIPASF.C.A.C.S. DIVISIÓN DE ESTUDIOS DE F.C.A.C.S. DIVISIÓN DE ESTUDIOS DE POSGRADOPOSGRADOComportamiento Organizacional (Seminario)Comportamiento Organizacional (Seminario)Dr. Homero Aguirre MillingDr. Homero Aguirre Milling