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ON-BOARDING WITH BPM - Bonita BPM · PDF fileWHITE PAPER . HR:**ONBOARDING*WITH*BPM* 2* * * ... BPM FOR DRIVE .....12! 5.1.2.! BPM FOR MONITOR

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  • ocurements solutions for financial managers 1

    BonitaSoft democratizes business process management (BPM) by bringing powerful, easy-to-integrate, and user-friendly, open source BPM to organizations of all sizes and industries. With the Bonita Open Solution, organizations can model, automate and optimize process workflows in Finance, Human Resources, Sales, Marketing, Supply Chain, E-Government, and more. The fastest-growing BPM provider, BonitaSoft has more than 1,500,000 downloads, 400 customers and 15,000 community members.

    ON-BOARDING WITH BPM Human Resources Business Process Management Solutions

    WHITE PAPER

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    TABLE OF CONTENTS

    1. AUDIENCE .............................................................................................. 2 2. INTRODUCTION ...................................................................................... 3

    2.1. OVERCOMING HUMAN RESOURCES PROCESS CHALLENGES ........ 3 2.2. DELIVERING HUMAN RESOURCE SOLUTIONS WITH BONITASOFT . 5

    2.2.1. PRODUCT FEATURES AND BENEFITS ............................... 5 2.2.2. SERVICES: SUPPORT, ADVICE, AND CONSULTING ............ 6

    3. ON-BOARDING PROCESS OVERVIEW ...................................................... 6 4. METHODOLOGY ...................................................................................... 8

    4.1. DRIVE THE ON-BOARDING PROCESS ............................................ 9 4.2. MONITOR THE ON-BOARDING PROCESS .................................... 10 4.3. OPTIMIZE THE ON-BOARDING PROCESS .................................... 11

    5. TECHNOLOGY ....................................................................................... 11 5.1. BUSINESS PROCESS MANAGEMENT (BPM) ................................ 12

    5.1.1. BPM FOR DRIVE ............................................................ 12 5.1.2. BPM FOR MONITOR ...................................................... 13 5.1.3. BPM FOR OPTIMIZE ...................................................... 13

    5.2. DASHBOARDS ............................................................................. 14 5.2.1. DASHBOARD FOR MONITORING PROGRESS ................... 14 5.2.2. DASHBOARD FOR PROVIDING A HOLISTIC VIEW ............ 15 5.2.3. DASHBOARDS TO OPTIMIZE ........................................... 15

    6. EXAMPLE PROCESS ............................................................................. 16 6.1. ORCHESTRATING THE ON-BOARDING PROCESS AT HIGH LEVEL . 17 6.2. BUILDING THE DETAILS ............................................................... 17 6.3. MONITORING THE PROCESS ....................................................... 18

    7. CONCLUSION ....................................................................................... 19 8. NEXT STEPS ......................................................................................... 19

    1. AUDIENCE This whitepaper is intended for Human Resources (HR) managers who are interested in measuring and optimizing their processes. An on-boarding process is provided as an example.

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    2. INTRODUCTION

    2.1. OVERCOMING HUMAN RESOURCES PROCESS CHALLENGES

    With processes like recruiting, onboarding, payroll, performance reviews, and vacation requests, HR managers are under more scrutiny than ever before. They therefore need to ensure their processes are efficiently managed and measured. However, processes are implemented differently from one organization to another, and packaged HR applications are both costly to acquire and implement as well as constrained in flexibility. In addition, the various processes are dependent upon other departments and systems.

    On-boarding is a key process for Human Resources managers today. The Society for Human Resources Management (SHRM) describes on-boarding as helping new employees adjust to their jobs by establishing better relationships to increase satisfaction, clarifying expectations and objectives to improve performance, and providing support to help reduce unwanted turnover. Behind this is a myriad of processes to perform such as: obtaining an e-mail address and laptop from the IT department, receiving a login to the CRM system, signing-up for payroll with the accounting department, enrolling in the company health plan with the insurance provider, receiving job training within the employees department from an external provider, etc.

    Figure 1. . The importance of on-boarding

    Source: Society for Human Resources Management (SHRM)

    Figure 2 (below) describes some high-level concepts that Human Resource managers typically take into account with respect to on-boarding. Practically speaking, this representation can be expressed in terms of processes (i.e., inputs and outputs), and those processes may be broken down into many smaller processes in a methodical way to yield more granular control and measurement.

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    Figure 2. A research-based model of on-boarding

    Source: Society for Human Resources Management (SHRM)

    Its desirable to capture and automate the processes, precisely as the HR manager requires, and implement those as an application that can then be integrated with other systems as needed and finally measured against key performance indicators (KPIs).

    KPIs are increasingly the commonly accepted gauge to monitor and drive success in corporate departments, and of course human resources is no exception. Human resources processes need to be measured in a methodical manner to not only drive value of the human resources department but also to deliver accountability, ensure solid governance, and ultimately build credibility throughout the organization.

    In order to deliver such results, the first step is to methodically capture and define the business processes behind what is to be measured. Business Process Management software can help not only in capturing the processes but also in measuring the performance of those processes in reports and dashboards that can be easily tracked by the appropriate stakeholders.

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    2.2. DELIVERING HUMAN RESOURCE SOLUTIONS WITH BONITASOFT

    BonitaSoft offers a full range of Business Process Management Suite (BPMS) editions and services, as well as system integrator partners to overcome the challenges described in the prior section.

    2.2.1. PRODUCT FEATURES AND BENEFITS

    BonitaSofts BPMS product editions include features for business process modeling, application design, dashboards, and deployment. The open source edition of the suite is called Bonita Open Solution (BOS), and BOS is appropriate for building your first projects. BonitaSofts three commercial editions - called Teamwork, Efficiency, and Performance - add increasing levels of functionality in the form of an annual subscription that includes technical support. Both the Efficiency and Performance Editions include best practices business process model templates such as the On-Boarding process template described in this white paper.

    An overview of key features and benefits for all BonitaSoft BPMS editions follows:

    Business Process Modeling Business users can easily define business processes using a user-friendly graphical interface and an intuitive industry standard notation called BPMN2. This enables a business person to easily define the process that can also be easily understood by the technical team that will implement the process as an application.

    Application Design and Generation BonitaSofts suite enables application designers to quickly and easily build web application forms with the look-and-feel desired, directly based upon the business process model.

    Connectors Another challenge with deploying BPM solutions today is that typical BPM products do not provide easy ways to interact with other corporate systems. In a practical sense, this is very limiting because most business processes require interaction not only with people but also corporate systems. BonitaSoft and its community provides a library of hundreds of connectors with external systems such as email, applications, and other corporate systems to ensure that the business processes can interact with corporate systems in a practical and useful way.

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    Process Template Best Practices The BonitaSoft BPMS commercial editions called Efficiency and Performance add best-practices process templates for Human Resources including: recruitment, on-boarding, performance review, payroll, and vacation requests. These process templates give you a head start in deploying applications which perfectly fit your business. BonitaSoft and its system integrator partners can help you customize the process templates and corresponding applications to your requirements.

    Dashboards As described in the prior section, ultimately Human Resource managers need to monitor the progress of business processes. This is achieved in BonitaSoft products with a feature called Business Activity Monitoring (BAM). BAM provides reporting of KPIs on business processes within a dashboard. With these dashboards, Human Resources managers can be assured that they can track business objectives against the realities