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Patient Voices Programme Survey Results for :. Everest House Surgery Combined Results 2005. Introduction. The following slides show the results of the Patient Voices Programme audit that your practice has recently completed The results shown are the mean figures - PowerPoint PPT Presentation
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Patient Voices ProgrammeSurvey Results for :
Patient Voices ProgrammeSurvey Results for :
Everest House Surgery
Combined Results
2005
IntroductionIntroduction
The following slides show the results of the Patient Voices Programme audit that your practice has recently completed
The results shown are the mean figures
To view the frequency breakdown of the results, please see the written report provided with this slide set
Evaluation of questions 2–5b (as percentages) compared to the GPAQ
benchmarks
Evaluation of questions 2–5b (as percentages) compared to the GPAQ
benchmarks
73
6458
64
7568
62
75
0
10
20
30
40
50
60
70
80
90
100
Q2. Satisfaction withreceptionists
Q3a. Satisfaction with openinghours
Q4b. Satisfaction withavailability of particular doctor
Q5b. Satisfaction withavailability of any doctor
Pe
rce
nta
ge
of
res
po
ns
es
Mean score GPAQ benchmark
Evaluation of questions 7b–9b (as percentages) compared to the GPAQ
benchmarks
Evaluation of questions 7b–9b (as percentages) compared to the GPAQ
benchmarks
4955
52
72
58 60 62
72
0
10
20
30
40
50
60
70
80
90
Q7b. Satisfaction with waitingtimes at practice
Q8a. Satisfaction withphoning through to practice
Q8b. Satisfaction with phoningthrough to doctor for advice
Q9b. Satisfaction withcontinuity of care
Pe
rce
nta
ge
of
res
po
ns
es
Mean score GPAQ benchmark
Evaluation of questions 10a–10d (as percentages) compared to the GPAQ
benchmarks
Evaluation of questions 10a–10d (as percentages) compared to the GPAQ
benchmarks
75 79 78 7682 84 85 82
0
10
20
30
40
50
60
70
80
90
100
Q10a. Satisfaction withdoctor's questioning
Q10b. Satisfaction withhow well doctor listens
Q10c. Satisfaction with howwell doctor puts patient at
ease
Q10d. Satisfaction with howmuch doctor involves patient
Per
cen
tag
e o
f re
spo
nse
s
Mean score GPAQ benchmark
Evaluation of questions 10e–10h (as percentages) compared to the GPAQ
benchmarks
Evaluation of questions 10e–10h (as percentages) compared to the GPAQ
benchmarks
7873
78 7884
8185 85
0
10
20
30
40
50
60
70
80
90
100
Q10e. Satisfaction with
doctor's explanations
Q10f. Satisfaction with time
doctor spends
Q10g. Satisfaction with
doctor's patience
Q10h. Satisfaction with
doctor's caring and concern
Pe
rce
nta
ge
of
res
po
ns
es
Mean score GPAQ benchmark
Evaluation of questions 12a–13 (as percentages) compared to the GPAQ
benchmarks
Evaluation of questions 12a–13 (as percentages) compared to the GPAQ
benchmarks
77 79 78 7876 78 7681
0
10
20
30
40
50
60
70
80
90
100
Q12a. How well nurse listensto what you say
Q12b. Quality of carenurse provides
Q12c. How well nurse explainproblems/treatments
Q13. Overall satisfaction withpractice
Pe
rce
nta
ge
of
res
po
ns
es
Mean score GPAQ benchmark
Q3b. What additional hours would you like the practice to be open?Q3b. What additional hours would you like the practice to be open?
Mornings Lunchtime Evenings Weekends None
9%7%
20%
34%
30%
Q4a and 5a. How quickly can you see a doctor?
Q4a and 5a. How quickly can you see a doctor?
86 89
151
103
52
2215
169
10396
2716
2
53
0
20
40
60
80
100
120
140
160
180
Same day Next workingday
Within 2working days
Within 3working days
Within 4working days
5 or moreworking days
Does not apply
Nu
mb
er o
f re
spo
nse
s
Particular doctor Any doctor
Q6 and 7a. Can you see a GP on the same day if it is urgent? How long do you usually have to wait at the practice?
Q6 and 7a. Can you see a GP on the same day if it is urgent? How long do you usually have to wait at the practice?
Same day urgent availability of doctor
Waiting time at practice
Yes
No
Don't know/neverneeded to
5 minutes or less
6-10 minutes
11-20 minutes
21-30 minutes
More than 30 minutes
70%
11%
19% 4%
28%
48%
16%4%
Q9a. How often do you get to see your usual doctor?
Q9a. How often do you get to see your usual doctor?
Always Almost always A lot of the time
Some of the time Almost never Never
30%
53%
8%7% 0%2%
Q12a–c. Nurse feedbackQ12a–c. Nurse feedbackHow well they listen…
Quality of care…
How well they explain…
Very poor Poor
Fair Good
Very good Excellent
27%
43%
27%3%0%
0% 3%
30%
44%
23%
0% 4%
28%
42%
26%
Q13. How satisfied are you with your practice?
Q13. How satisfied are you with your practice?
131
169
126
18 12 5 13
0
30
60
90
120
150
180
Completelysatisfied
Verysatisfied
Fairlysatisfied
Neutral Fairlydissatisfied
Verydissatisfied
Completelydissatisfied
Nu
mb
er o
f re
spo
nse
s
DemographicsDemographicsQ14. Sex
Q16. Long-standing illness,Disability or infirmary?
Q15. Age Number of responses
Up to 44 years old 227
45 years old and above 255
Mean 49.1
236259
0
60
120
180
240
300
Yes No
Nu
mb
er o
f re
spo
nse
s
186
322
0
68
136
204
272
340
Male Female
Nu
mb
er o
f re
spo
nse
s
Q17 and 18. Ethnic group and accommodation status
Q17 and 18. Ethnic group and accommodation status
Accommodation status Number of responses
Owner-occupied/mortgaged 286
Rented or other arrangements 207
White Black or Black British Asian or Asian British
Mixed Chinese Other ethnic group
95%
1%1% 2%1%
Q19. Employment statusQ19. Employment status
264
12 1226
48
138
30
40
80
120
160
200
240
280
Employed(full/part time,
self-employed)
Unemployed School or fulltime education
Long termsickness
Looking afterhome/family
Retired Other
Nu
mb
er o
f re
spo
nse
s
The next stepsThe next steps
The results of this survey are a good start to improving your practice
However, you should now discuss your results with your PCT and/or a patient group
Most importantly, you should plan for change!
