PELAKSANAAN & PENGURUSAN KONTRAK KONSESI

PERKHIDMATAN SOKONGAN HOSPITAL (PSH)

OLEH

BAHAGIAN PERKHIDMATAN KEJURUTERAAN

Seminar Pengurusan Fasiliti SektorAwam 2016

•1993Tender Terbuka

•15 tahun

•28 Oktober 1996 – 27 Oktober 2011 Tempoh Konsesi

•128 buah (hospital & institusi)Bilangan Fasiliti

•5 perkhidmatan sokongan hospital (PSH)Skop Kerja

•3 syarikatSyarikat

• Centralise Management Information System (CMIS) - 2003Sistem

LATARBELAKANG(Perjanjian Konsesi – Lama)

PSH

Facility Engineering

Maintenance Services (FEMS)

Biomedical Engineering

Maintenance Services (BEMS)

Clinical Waste Management

Services (CWMS)

Cleansing Services (CLS)

Linen and Laundry

Services (LLS)

SKOP KERJA PSH

3

FABER MEDI-SERVE SDN BHD

RADICARE (M) SDN BHD

PANTAI MEDIVEST SDN BHD

SYARIKAT KONSESI PSH

4

ZONBIL.

FASILITI

TENGAH &PANTAI TIMUR

37

SELATAN 19Formerly known as Tongkah MedivestSdn Bhd

UTARA, SABAH& SARAWAK

72

Perjanjian Interim • Terma & Syarat sama• Berkuatkuasa sehingga perjanjian baru ditandatangani

Kelulusan Kabinet • 12 Disember 2012

Bilangan Fasiliti • 148 buah (Hospital & Institusi)

Skop PSH • 6 perkhidmatan

Syarikat • 5 syarikat

Perjanjian Baru • Ditandatangani pada 13 Mac 2015• Berkuatkuasa pada 1 April 2015• Tempoh konsesi – 10 tahun (1 April 2015 – 31 Mac 2025)

Sistem • Asset & Services Information System (ASIS)• 18 bulan (development)

LATARBELAKANG(Perjanjian Konsesi – Baru)

SKOP PSH

6FACILITY ENGINEERING MAINTENANCE SERVICES (FEMS)

BIOMEDICAL ENGINEERING MAINTENANCE SERVICES (BEMS)

LINEN & LAUNDRY SERVICES (LLS)

CLEANSING SERVICES (CLS)

HEALTHCARE WASTE MANAGEMENT SERVICES (HWMS)

FACILITIES MANAGEMENT SERVICES (FMS)

SPENERGY MANAGEMENT

INDOOR AIR QUALITY (IAQ)

3R (REDUCE, REUSE, RECYCLE)

1

2

3

4

6

5

2

FABER MEDI-SERVE SDN BHD

RADICARE (M) SDN BHD

MEDIVEST SDN BHD

SEDAFIAT SDN BHD

ONE MEDICARE SDN BHD

SYARIKAT KONSESI DILANTIK

4

ZON BIL. HOSPITAL

TENGAHPANTAI TIMUR

46

SELATAN 22

SABAH 26

SARAWAK 22

UTARA 32

Main Clause

Technical Requirement & Key Performance Indicators (TRKPI)

Master Agreed Procedures (MAP)

DOKUMEN PSH

Perjanjian Konsesi : Dokumen Sokongan :

Project Operation Guideline (POG)

Hospital Engineering Planned Preventive Maintenance (HEPPM)

Deduction & Penalty Guideline

SP Guideline

Manpower Norm Guideline

•Definitions And Interpretations

1

•The Concession2

•Services3

•Consideration4

•Variation Of Services And Installed Facility

5

•Obligations Of The Company

6

•Obligations Of Government

7

•Access During The Concession Period

8

•Representation And Warranty By The Company

9

•Relocation Of Contract Hospital

10

•Reimbursable Work11

•Government’s Right To Procure Third Party Service

12

•Rights Of Inspection13

•Asset And Services Information System

14

•Sustainability Programme15

•General Duties16

•Performance Bond17

•Service Levels18

•Withdrawal Of Contract Hospital

19

•Government’s Representative

20

MAIN CLAUSE (LIST OF CLAUSES)

•Local Participation21

•Default By The Company22

•Default By The Government

23

• Termination On Corruption, Unlawful Or Illegal Activities

24

•Expropriation25

• Indemnity26

• Intellectual Property Rights27

•Sub-contracting28

•Shareholders And Shareholding Structure Of The Company29

• Insurance30

•Force Majeure31

•Project Monitoring Committee

32

•Dispute Resolution33

•Arbitration34

•Acknowledgement By The Parties

35

•Environmental Matters36

•Occupational Safety And Health Requirements

37

•Notice38

•Provision Of Data And Information

39

•Assignment40

MAIN CLAUSE (LIST OF CLAUSES)

•Confidentiality41

•Further Assurances42

•Sufficiency Of Documents43

•Emergencies44

•Amendment45

•Applicable Laws46

•Severability47

•Relationship Of The Parties48

•Successor Bound49

•Time Of The Essence50

•Appendices51

•Waivers52

•Compliance With Laws53

•Costs And Stamp Duty54

•Entire Agreement55

MAIN CLAUSE (LIST OF CLAUSES)

Manpower Norm &

Competency

Specialize Sub-

Contractors

Deduction & Penalty

Rental Linen LossReimbursable

Work (RW)

PENAMBAHBAIKAN

SKOP PSH – 6 SERVICES

14

Management of :

Manpower

CHFM

Competency

Training

Report & Records

Operate & Maintenance :

Civil Engineering & Architechture

Mechanical Engineering

Vehicle

Electrical Engineering

Ground Maintenance

Pest Control

Maintenance of :

Biomedical Equipment

Medical Device Act

Scheduled Cleaning Activities

Daily Cleaning Activities

Joint Inspection

Consumable Supply

Supply Clean Linen

Collection of soiled linen

Supply Adequate

Tools & Equipment

Waste Management

:

Scheduled waste

Controlled Solid Waste

Consumable & Receptacle

Supply

Compliance with DOE

FMS FEMS BEMS CLS LLS HWMS

Energy Management

Indoor Air Quality

Reduce, Reuse, Recycle (3R)

SKOP BARU (SUSTAINABILITY PROGRAM)

CLAUSE 17 - SERVICE LEVELS17.1.2 In the event the Company fails and/or neglects to carry out any

Services or the Services are carried out not in accordance with thisAgreement, provided that the failure or neglect is not due to theomission or delay on the part of the Government, the Governmentshall have the right to:

impose the demerit value penalty; and

deduct such amount from the Fees for such month,

for the said failure, neglect and/or omission in accordance with the Deduction Formula as set out in Appendix 11.

DEDUCTION FORMULA

Service Indicators

FMS 8

FEMS 8

BEMS 5

CLS 5

LLS 8

HWMS 14

TOTAL 48

DEDUCTION FORMULA

PENALTY - CRITICAL EVENT

An event that involved death or permanent disability and/or seriousinjury due to proven negligence by the Company.

An event that involved outbreak of infectious disease at the ContractHospital due to proven negligence by the Company.

An event or activity that creates any major disruption and/ orabandonment of clinical services at critical hospital department (referSchedule VI) more than 24 hours due to failure of the Services which isproven negligence by the Company.

An event that leads to major regulatory non-compliance, legal claimcases and/ or negative publicity to hospital image which is provennegligence by the Company.

IMPACT OF PENALTY - CRITICAL EVENT

5% from monthly fee of each Service

1 Critical Event shall be apply per Service per Month

Deduction shall not be exempted

CMIS ASIS

Integrasi MIS Konsesi(Multiple system )

Single system

Delayed data (24 hours)

Live / real time data

Reporting basedInteractive to user i.e. alert,

flagging

Tiada data entriTerima, proses, analisa & simpan

data

Paparan terbaik pada Internet Explorer sahaja

Paparan terbaik pada semua pelayar(web browser)

Kebenaran akses, data entri dan urus data, keselamatan oleh syarikat konsesi

Kebenaran akses, data entri dan urus data, keselamatan ditentukan oleh BPK, KKM

Pautan antara modul tidak menyeluruhPautan pada semua modul dan sistem lain

kerajaan (SPA, SPATA)22

ASSET & SERVICES INFORMATION SYSTEM (ASIS)

Replacement of existing engineering system/equipment

Emergency works

Vandalism Mishandling

RW

Reimbursable Work (RW)

TERIMA KASIH