PENGEMBANGAN SISTEM INFORMASI PENGELOLAAN DATA GANGGUAN TELEPON RUMAH(STUDI KASUS DI PT. TELKOM GARUT)

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  • 7/30/2019 PENGEMBANGAN SISTEM INFORMASI PENGELOLAAN DATA GANGGUAN TELEPON RUMAH(STUDI KASUS DI PT. TELKO

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    ODO C

    ^EKHDBUMUDK

    4+4 Mdxdr Oemdfdk` Jdydmdb

    ^erfejodk`dk xefkama c cklarjdyc hepdyd ckc yejdfck ie~dx jejdyufc

    oerod`dc ochdk`- yebck``d odksdf Ckyxdkyc hdk Ar`dkcydyc odcf jcmcf Ypdyxd

    jdu~uk ^ejerckxdb sdk` oeruydbd ukxuf jekck`fdxfdk hdk jek`elcycekfdk

    ~efergddkksd hek`dk jejdklddxfdk xefkama`c cklarjdyc+

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    ycyxej cklarjdyc xeryeoux hd~dx jek`amdb hdxd yebck``d jekgdhc cklarjdyc hdk

    cklarjdyc xeryeoux bdruymdb yeyudc hek`dk sdk` hcouxubfdk ameb ycyxej xeryeoux+

    Xck`fdx elcycekyc hd~dx hcmcbdx hdrc yegdub jdkd hdxd hc~ermufdk ukxuf ~ek`amdbdk

    yemdkguxksd hdmdj jekdj~cmfdk cklarjdyc+ D~docmd ycyxej cklarjdyc xeryeoux

    xemdb jejekubc hud frcxercd hc dxdy- jdfd ycyxej cklarjdyc xeryeoux ocyd hcfdxdfdk

    ycyxej cklarjdyc sdk` odcf+

    ^X+Xemefajukcfdyc Ckhakeycd- sdk` yemdkguxksd hcyeoux ^X+XEMFAJ-

    jeru~dfdk ~eruydbddk cklarjdyc hdk fajukcfdyc yerxd ~eksehcddk gdyd hdk

    gdrck`dk xemefajufdyc sdk` xeryeodr hc Ckhakeycd+ Ydmdb ydxuksd ^X+XEMFAJ

    @drux yeod`dc ~eksehcd gdyd xeme~ak fdoem "Lceh Pcre Mcke#- Lceh Pcremeyy-

    kexparf hdk ckxerfakefyc- odcf yeidrd mdk`yuk` jdu~uk jemdmuc ~eruydbddk

    dyaycdyc+

    Ye~erxc fcxd fexdbuc odbpd ~ejodk`ukdk yudxu odk`yd hepdyd ckc odksdf

    hcxekxufdk ameb fejdj~udk jdysdrdfdx ukxuf ydmck` jekufdr cklarjdyc hdk

    ~cfcrdk- jemdmuc xemefajukcfdyc jcydmksd+ Xemefajukcfdyc xemdb jekgdhc

    feouxubdk ~afaf jdkuycd hdmdj erd jaherk ukxuf ydmck` oerbuouk`dk ydxu

    hek`dk sdk` mdck sdk` xer~cydbfdk ameb gdrdf+ ^erfejodk`dk yefxar

    xemefajukcfdyc ckc~uk xerksdxd yedrdb hdk ~drdmem hek`dk ~erfejodk`dk yefxar*

    yefxar ~ejodk`ukdk ochdk` efakajc hdk yaycdm ouhdsd odk`yd Ckhakeycd+ Ameb

    fdrekd cxu hc~ermufdk yudxu fudmcxdy sdk` odcf d`dr xck`fdx feoerbdycmdk

    24

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    fajukcfdyc sdk` hcmdfufdk ameb ~drd ~emdk``dk dxdu ~ek``ukd xemefajukcfdyc

    yejdfck xck``c+

    ^X+ XEMFAJ @drux xemdb jek``ukdfdk ~erdmdxdk sdk` hcyeyudcfdk

    hek`dk ~erfejodk`dk cmju hdk xefkama`c fbuyuyksd xefkama`c faj~uxer+ Hdmdj

    ochdk` ~emdsdkdk "~cmaxck`# ^X+ Xemfaj @drux xemdb jek``ukdfdk xefkama`c

    faj~uxer sdk` hchufuk` hek`dk ldycmcxdy gdrck`dk ckxerkex- kdjuk hdmdj

    ~ek`amdbdk hdxd `dk``udk xeme~ak rujdb jdycb jek``ukdfdk ~ra`rdj d~mcfdyc

    oerodycy Eiem+ Yebck``d hdmdj ~rayey ~ek`emamddk hdk ~ekidrcdk hdxd feruydfdk-

    hdxd ~emdk``dk sdk` jek`dmdjc feruydfdk- hdxd ~exu`dy md~dk`dk sdk`jej~erodcfc yerxd ~rayey ~ejoudxdk md~ardk hdxd `dk``udk jek`dmdjc feyumcxdk+

    Yebck``d hcouxubfdk ycyxej cklarjdyc xerfaj~uxercydyc sdk` hd~dx jejekubc

    feouxubdk ~ek`emamddk hdxd xeryeoux+

    Yegdmdk hek`dk |cyc XEMFAJ sdcxu ukxuf jekgdhc ~eruydbddk xerfejufd

    hc fdpdydk re`cakdm jdfd oerod`dc u~dsd xemdb hcmdfufdk XEMFAJ ukxuf xexd~

    uk``um ~dhd yemurub ~rahuf hdk mdsdkdk+

    Dhd~uk ~rayehur fergd sdk` oermdk`yuk` ~dhd od cdk ~cmaxck` hc ^X+

    XEMFAJ @drux- dhdmdb yeod`dc oercfux 7

    d+ ^emdk``dk jek`buouk`c od`cdk ~cmaxck` hdk jejoercxdbufdk

    kajar xeme~ak ~emdk``dk oeyerxd femubdk `dk``udk fe~dhd od`cdk

    ~cmaxck`+

    o+ ^cmaxck` jekidxdx hdxd ~emdk``dk yeod`dc hdxd ~emdk``dk sdk`

    jek`dmdjc `dk``udk+

    i+ Fejuhcdk hdxd ~emdk``dk sdk` jek`dmdjc `dk``udk ameb od`cdk

    ~cmaxck`hcoercfdk fe~dhd ~exu`dy md~dk`dk+

    h+ Ameb ~exu`dy md~dk`dk hdxd ~emdk``dk sdk` jek`dmdjc `dk``udk

    hc~ercfyd feruydfdkksd hdk hc~erodcfc- hdk hcidxdx hdxd `dk``udkksd+

    e+ Fejuhcdk ~exu`dy md~dk`dk jejoercfdk hdxd `dk``udk fe~dhd

    od`cdk ~cmaxck`- hdrc hdxd `dk``udk xeryeoux od cdk ~cmaxck`

    jemdfufdk idmm odif fe~dhd ~emdk``dk ukxuf jek`eief umdk`

    md~ardk hdxd `dk``udk d~docmd md~ardk `dk``udk yuhdb karjdm od`cdk

    2?

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    ~cmaxck`jek`ck~uxfdk hdxd `dk``udk+ Yehdk`fdk d~docmd md~ardk hdxd

    `dk``udk oemuj karjdm- jdfd od`cdk ~cmaxck`dfdk jek`ejodmcfdk

    md~ardk `dk``udk fe~dhd ~exu`dy md~dk`dk+

    l+ Fejuhcdk od`cdk ~cmaxck` jekiexdf md~ardk hdxd `dk``udk mdmu

    hcoercfdk fe~dhd ALL AJDK "Allcier A~erdxcak Jdckxekdkie

    Diieyy Kexparf# hcjdkd yeoemujksd hdxd xeryeoux hcdryc~fdk+ Ameb

    ALL AJDK "Allcier A~erdxcak Jdckxekdkie Diieyy Kexparf#

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    hdxd `dk``udk hcoercfdk fe~dhdDGJ AJDK"Dycyxek Gukcar jdkd`er

    A~erdxcak Jdckxekdkie Diieyy Kexparf#+

    Yebuouk`dk hek`dk ~erjdydmdbdk hdk ~ekgemdydk hc dxdy- hdmdj xu`dy

    dfbcr ckc ~eksuyuk jek``ukdfdk ~ekhefdxdk fak|ekycakdm hek`dk jexahe

    Pdxerldmm sdk` hcfejufdfdk ameb Ydkhrd Hakdmyak Hepcxw ~dhd xdbuk 433

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    4+9 Xugudk ekemcxcdk

    Dhd~uk sdk` jekgdhc xugudk hdrc ~ekemcxcdk ckc dhdmdb jek`ejodk`fdk

    ycyxej cklarjdyc ~ek`emamddk hdxd `dk``udk xeme~ak rujdb yebck``d ycyxej

    xeryeoux hd~dx jejoercfdk cklarjdyc sdk` hcouxubfdk hek`dk a~xcjdm+

    4+8 Odxdydk Jdydmdb

    Dhd~uk odxdydk jdydmdb hdmdj xu`dy dfbcr ckc dhdmdb yeod`dc oercfux 7

    4+ Ycyxej Cklarjdyc sdk` hcoudx hchdydrfdk ~dhd dfxclcxdy ocykcy ~ek`amdbdk

    hdxd `dk``udk xeme~ak rujdb hc pcmdsdb @drux Faxd+

    ?+ ^ek``ukddk jexahe ~ek`ejodk`dk ycyxej jek``ukdfdk jexahe

    Pdxerldmm sdk` hcfejufdfdk ameb Ydkhrd Hakdmyak Hepcxw ~dhd xdbuk

    433

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    o+ Aoyer|dyc- sdcxu jek`djdxc yeidrd mdk`yuk` od`dcjdkd ~rayey

    fajukcfdyc hdxd sdk` yemdjd ckc oergdmdk- yebck``d hdrc ycyc cxu hd~dx

    hcfexdbuc cklarjdyc d~d ydgd sdk` dfdk hcdkdmcycy+

    i+ Hafujek- sdcxu xefkcf ~ek`uj~umdk hdxd hek`dk idrd jej~emdgdrc

    oerod`dc hafujek sdk` dhd ~dhd ycyxej sdk` yehdk` oergdmdk+

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    oeoerd~d oufu sdk` oerfdcxdk hek`dk jdydmdb sdk` oerbuouk`dk hek`dk

    ~ekemcxcdk ckc+

    4+5+? Jexahe ^ek`ejodk`dk Ycyxej

    Jexahama c ~ek`ejodk`dk ycyxej xerhcrc hdrc oeoerd~d fe cdxdk sdk`

    hcfemaj~afdk jekgdhc oeoerd~d xdbd~dk sdk` jejodkxu fcxd hdmdj

    ~ek`ejodk`dk ycyxej+ Dhd~uk jexahama`c ~ek`ejodk`dk ~erdk`fdx mukdf sdk`

    dfdk hc`ukdfdk dhdmdb Pdxerldmm sdk` hcfejufdfdk ameb Ydkhrd Hakdmyak

    Hepcxw ~dhd xdbuk 433

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    9+ Ysyxej Heyc`k " ^erdkidk`dk Ycyxej #

    C+ ^erdkidk`dk Ujuj 7

    d+ Jekexd~fdk ~erdkidk`dk Ck~ux ^raieyyck` Aux~ux Yxard`e Iakxram

    "C^AYI#

    o+ Yamuyc jek`e|dmudyc

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    d+ Jekexd~fdk ~erdkidk`dk^ea~me ^raiehurey Hdxd Yalxpdre Bdrhpdre

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    * ^erdkidk`dk odycy hdxd

    * Hcydck dxdu ~eramebdk ~erdk`fdx mukdf

    * Hcydck ~emdxcbdk hdk jdkudm

    o+ Y~eyclcfdyc hafujek hdk ~ejdfdc jek`dfbcrc

    8+ Ysyxej Cj~mejekxdxcak " Cj~mejekxdyc Ycyxej #

    d+ Jejodk`uk faj~akek hdk jejercfyd ~rayehur hdxd ~erdk`fdx ferdy

    ~erdk`fdx mukdf " ^^HYB #

    * ^emdxcbdk ~ejdfdc

    * Jejodk`uk odycyhdxd

    * Fahe ~erdk`fdx mukdf

    * Ycd~fdk ldycmcxdy ukxuf ~erdk`fdx ferdy

    * Jemdfufdk ~ek`ugcdk ! ~emdxcbdk

    remcjckdrs

    Ck|eyxc dxcak-

    YsyxejDkdmsycy

    YsyxejHeyc k

    YsyxejCj~mejekxdxcak-

    * @ekerdm raomej Helckcxcak* Aogeixc|ey Iakyxrdckxy* Ledycocmcxs

    * Ysyxej Ek|crakjekx

    * C^AYI retucrejekxy* Ibayek Yamuxcak

    * Y~eiclcidxcaky Al ^ HYB

    iaj~akekx

    A~erdxcakdm YsyxejLeehodif Maa~

    @djodr 4+4 Xrdhcxcakdm "Pdxerldmm# Ysyxej He|ema~jekx Jexbahama`s

    Yujoer 7 Ydkhrd Hakdmyak Hepcxw- 433>5#+

    Helckcyc ycyxej hcdxdy meocb jekefdkfdk ~dhd ~rayehurksd+ Yehdk`fdk

    helckcyc ycyxej sdk` meocb jekefdkfdk ~dhd emejek dxdu faj~akek*faj~akek

    ~eksuyukdksd hchelckcycfdk yeod`dc oercfux7

    Ycyxej dhdmdb fuj~umdk hdrc emejek*emejek sdk` ydmck` oerckxerdfyc

    ukxuf jekid~dc yudxu xugudk xerxekxu - "Ga`csdkxa- ?>>5#+

    Jekurux fdjuy Peoyxery Ukdorch`eh- ycyxej dhdmdb emejek*emejek sdk`

    ydmck` oerbuouk`dk jejoekxuf ydxu feydxudk dxdu ar`dkcydyc+ "Djysdb- Wumfclmc-

    ?>>5#+

    Hdrc oeoerd~d helckcyc ycyxej hcdxdy hd~dx hcycj~umfdk odbpd ycyxej

    dhdmdb fuj~umdk emejek*emejek sdk` oerckxerdfyc hdk ydmck` oerbuouk`dk ukxuf

    jemdfufdk yudxu fe cdxdk dxdu ukxuf jeksemeydcfdk yudxu ydydrdk hdk ukxuf

    jekid~dc yudxu xugudk xerxekxu+

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    Ukxuf xugudk ~ejdfdcdk ycyxej hdmdj ycyxej cklarjdyc jdkdgejek-

    jahum ycyxej ~dhd `djodr oercfux dhdmdb iakxab sdk` gemdy jek`ekdc buouk`dk

    hdrc emejek*emejek sdk` yeidrd oerydjd*ydjd jejoekxuf ydxu feydxudk sdk`

    hcyeoux hek`dk ycyxej+ Jahum ycyxej hc`djodrfdk yeod`dc oercfux- 7

    @djodr ?+4 Jahum Ycyxej- "Djysdb- Wumfclmc- ?>>5#+

    Yudxu ycyxej xerhcrc hdrc ej~dx emejek yuoycyxej 7

    4+ Jdyufdk- fuj~umdk hdxd xrdkydfyc fe feyeoudb ~ek`amdbdk hdxd jehcuj-

    iakxabksd ~eksarxcrdk hdxd+

    ?+ ^ek`amdbdk- ukxuf jek`emamd yurdx femudr hdk yurdx jdyuf ~ek`amdbdkksd

    hcmdfufdk hek`dk idrd jdkudm- ye~erxc jek`emaj~affdk hdxd "yurdx femudr

    hdk yurdx jdyuf# fehdmdj `rau~ oerhdydrfdk icrc yurdx- ka urux yurdx hdk

    yeod`dcksd+

    9+ Femudrdk- jekdj~cmfdk bdycm sdk` hchd~dx hdrc fe`cdxdk yeoemujksd

    oeru~d cklarjdyc sdk` hcouxubfdk ye~erxc jekdj~cmfdk md~ardk "yurdx femudr

    hdk yurdx jdyuf#+

    8+ Uj~dk odmcf dxdu fakxram- xerhcrc hdrc uyum ~erodcfdk sdk` hcoercfdk ameb

    ukcx ~ek`dpdydk juxu hdrc ckyxdkyc sdk` oerydk`fuxdk+

    ?+4+? Fdrdfxercyxcf Ycyxej

    Yudxu ycyxej jej~uksdc fdrdfxercyxcf dxdu ycldx*ycldx xerxekxu- sdcxu

    jej~uksdc faj~akek*faj~akek ycyxej- odxdydk*odxdydk ycyxej- mck`fuk`dk mudr

    ycyxej- ~ek`buouk`- jdyufdk ycyxej- femudrdk ycyxej- ~ek`amdbdk ycyxej hdk

    ydydrdk dxdu xugudk ycyxej+

    34

    Jdyufdk Femudrdk^ek`amdbdk

    Uj~dk Odmcf

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    d+ Faj~akek Ycyxej

    Yudxu ycyxej xerhcrc hdrc yegujmdb ycyxej sdk` ydmck` oerckxerdfyc- sdk` drxcksd

    ydmck` oefergd ydjd jejoekxuf ydxu feydxudk+

    o+ Odxdydk Ycyxej

    Odxdydk yudxu ycyxej jekukguffdk rudk` mck`fu~ ycyxej+

    i+ Mck`fuk`dk Mudr Ycyxej

    Mck`fuk`dk mudr ycyxej dhdmdb ye`dmd yeyudxu sdk` oerdhd hcmudr odxdy ycyxej

    sdk` jej~ek`drubc a~erdyc ycyxej+

    h+ ^ek`buouk` Ycyxej

    ^ek`buouk` ycyxej jeru~dfdk jehcd sdk` jek`buouk`fdk dkxdrd ydxu

    yuoycyxej hek`dk yuoycyxej sdk` mdckksd+

    e+ Jdyufdk Ycyxej

    Jdyufdk ycyxej dhdmdb ~ekekxu femudrdk ycyxej+

    l+ Femudrdk Ycyxej

    Femudrdk ycyxej dhdmdb bdycm hdrc ~ejrayeydk jdyufdk ycyxej+ Femudrdk

    ycyxej ckc hd~dx oeru~d cklarjdyc odru jdu~uk hdxd sdk` dfdk hcgdhcfdk

    jdyufdk ycyxej fejodmc+

    `+ ^ek`amdbdk Ycyxej

    ^ek`amdbdk ycyxej dfdk jek`amdb hdxd jdyufdk sdk` kdkxcksd dfdk

    jek`bdycmfdk hdxd femudrdk+

    b+ Ydydrdk Ycyxej

    Yexcd~ ycyxej jej~uksdc xugudk "`adm# dxdu ydydrdk "aogeixc|e# sdk` xemdb

    hcxekxufdk fexcfd ~erekidkddk ~ejoudxdk ycyxej+

    ?+4+9 Fmdyclcfdyc Ycyxej

    Ycyxej hd~dx hcfmdyclcfdk hdrc oeoerd~d yuhux ~dkhdk`dk- hcdkxdrdksd dhdmdb

    yeod`dc oercfux7

    4+ Ycyxej hcfmdyclcfdycfdk yeod`dc ycyxej doyxrdf "doyxrdix ysyxej# hdk

    ycyxej lcycf "~bsycidm ysyxej#+

    Ycyxej doyxrdf dhdmdb ycyxej sdk` oeru~d ~ejcfcrdk dxdu che*che sdk` xchdf

    xdj~df yeidrd lcycf+ Yehdk`fdk ycyxej lcycf jeru~dfdk ycyxej sdk` dhd yeidrd

    lcycf+

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    ?+ Ycyxej hcfmdyclcfdycfdk yeod`dc ycyxej dmdjcdb "kdxurdm ysyxej#hdk ycyxej

    oudxdk jdkuycd "bujdk jdhe ysyxej#+

    Ycyxej dmdjcdb dhdmdb ycyxej sdk` xergdhc jemdmuc ~rayey dmdj- xchdf hcoudx

    jdkuycd+ Ycyxej oudxdk jdkuycd dhdmdb ycyxej sdk` hcrdkidk` jdkuycd

    hek`dk jemcodxfdk ckxerdfyc dkxdrd hek`dk jeyck ye~erxc ycyxej cklarjdyc+

    9+ Ycyxej hcfmdyclcfdycfdk yeod`dc ycyxej xerxekxu "hexerjckcyxci ysyxej# hdk

    ycyxej xchdf xekxu "~raodocmcyxci ysyxej#+

    Ycyxej xerxekxu oera~erdyc hek`dk xck`fdb mdfu sdk` yuhdb hd~dx hc~rehcfyc

    yebck``d femudrdk hdrc ycyxej hd~dx hcrdjdmfdk+ Ycyxej xchdf xekxu dhdmdb

    ycyxej sdk` fakhcyc jdyd he~dkksd xchdf hd~dx hc~rehcfyc fdrekd

    jek`dkhuk` ukyur ~raodocmcxdy+

    8+ Ycyxej hcfmdyclcfdycfdk yeod`dc ycyxej xerxuxu~ "imayeh ysyxej # hdk ycyxej

    xeroufd "a~ek ysyxej#+

    Ycyxej xerxuxu~ jeru~dfdk ycyxej sdk` xchdf oerbuouk`dk hdk xchdf

    xer~ek`drub hek`dk mck`fuk`dk mudrksd- oefergd yeidrd axajdxcy xdk~d dhd

    xurux idj~ux xdk`dk hdrc ~cbdf mudrksd+ Yehdk`fdk ycyxej xeroufd dhdmdb

    ycyxej sdk` oerbuouk`dk hdk xer~ek`drub hek`dk mckfuk`dk mudrksd- ycyxej

    ckc jekercjd jdyufdk hdk jek`bdycmfdk femudrdk ukxuf mck`fuk`dk dxdu

    yuoycyxej sdk` mdckksd+

    ?+4+8 Helckcyc Cklarjdyc

    Cklarjdyc jeru~dfdk yudxu bdm sdk` ydk`dx hcouxubfdk hc hdmdj yudxu

    ar`dkcydyc dxdu~uk ckyxdkyc oerhdydrfdk feouxubdk jdkdgejek jdyck`*jdyck`+

    Cklarjdyc hchelckcycfdk yeod`dc oercfux 7

    Cklarjdyc dhdmdb hdxd sdk` yuhdb hcamdb- hcoekxuf- dxdu hcjdkc~umdyc

    yeyudc hek`dk fe~ermudk xerxekxu- "Djysdb- Wumfclmc- ?>>5#+

    Cklarjdyc dhdmdb hdxd sdk` hcamdb jekgdhc oekxuf sdk` meocb oer`ukd

    hdk meocb oerdrxc od`c sdk` jekercjdksd- "Ga`csdkxa- ?>>5#+

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    ^rayey " Jahem #

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    4>>

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    Mckc Dxdy

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    fejdgudk sdk` hcid~dc hdk jemdfufdk farefyc od`c ~emdfydkddk sdk` oemuj

    xeryemeydcfdk yeyudc rekidkd+

    ?+?+8+ Helckcyc Jdkdgejek Ycyxej Cklarjdyc

    Jdkdgejek Ycyxej Cklarjdyc "JYC# oerdydm hdrc fdxd Jdkd`ejekx al

    Cklarjdxcak Ysyxej sdk` mdwcj hcyck`fdx JYC+ Dhd~uk helckcyc hdrc JYC dhdmdb7

    JYC dhdmdb jdxd fumcdb sdk` jej~emdgdrc idrd*idrd jek`emamd ~efergddk

    cklarjdyc hek`dk jek``ukdfdk ~ekhefdxdk ycyxej sdk` oerhdydrfdk ~dhd

    ~rckyc~*~rckyc~ jdkdgejek- "Djysdb- Wumfclmc- ?>>5#+

    Fdrekd ycyxej cklarjdyc hcfergdfdk hek`dk jek``ukdfdk ~rckyc~*~rckyc~

    jdkdgejek d`dr xugudk hd~dx xerid~dc yeidrd elcycek hdk elefxcl jdfd hcyeoux

    Jdkdgejek Ycyxej Cklarjdyc "JYC#+

    ?+?+5+ _udk` Mck`fu~ ^efergddk Jdkdgejek Ycyxej Cklarjdyc

    ^efergddk JYC oerfejodk` jemdmuc ej~dx ~rayey yeyudc hek`dk

    ~erfejodk`dk dmdx ~ek`amdb hdxd sdcxu wdjdk JYC7

    4+ Hcfergdfdk yeidrd jdkudm

    ?+ Hcfergdfdk hek`dk dmdx jeyck jdkudm9+ Hcfergdfdk hek`dk dmdx jeyck emefxrcf

    8+ Hcfergdfdk hek`dk emefxrcf "faj~uxer#

    Feyemurubdk rudk` mck`fu~ ~efergddk JYC hcyeherbdkdfdk hdmdj oekxuf

    hcd`rdj oercfux ckc7

    4>?

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    LDFXD7

    Fegdhcdk ! ^ercyxcpd

    Fe`cdxdk Ar`dkcydyc

    Xrdkydfyc

    Hmm

    hcrefdj

    HDXD

    CKXE_KDM EFYXE_KDM

    Bdycm ^ekemcxcdk

    Hdxd Mck`fuk`dk

    Odbdk ^erdxurdk

    _efdjdk Fe`cdxdk

    ^_AYEY!X_DKYLA_JDYC!JDKC^UMDYC

    Oekxuf ek`amdbdk7

    Fmdyclcfdyc

    Yarxcr

    Fdmfumdyc

    ^ekscj~umdk

    Dmdx ^ek`amdb7

    Jdkudm

    Jeyck Jdkudm

    Jeyck Emefxrakcf

    Faj~uxer

    CKLA_JDYC

    Md~ardk Jahem Heyfrc~xcl Oekxuf Yxdxcyxcf

    hcdkdmcycy

    FE^UXUYDK

    Xefkcy Xdfxcy Yxrdxe`cy

    ^_A@_DJ "FE@CDXDK#

    ^erekidkddk ^emdfydkddk E|dmudyc

    XUGUDK A_@DKCYDYC

    @djodr ?+8 \cyc hdk Jcyc ^efergddk JYC- "Djysdb- Wumfclmc- ?>>5#

    ^efergddk JYC hcjumdc hdrc ~ek`uj~umdk hdxd sdk` hcoudx dxdu xergdhc

    fdrekd dhdksd ldfxd+ Ldfxd xeryeoux hcidxdx dxdu hcrefdj ~dhd faj~uxer yebck``d

    4>9

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    jek`bdycmfdk ldfxd sdk` hcyeoux hdxd+ Hdxd dxdu ldfxd xerxumcy axekxcf "dymc# bdruy

    hcycj~dk yeod`dc dryc~ "axekxcf# ukxuf fe~ermudk ~ejoufxcdk*~ejoufxcdk hdk

    odif*u~ odcf yeod`dc oufxc dhjckcyxrdxcl dxdu~uk yeod`dc oufxc bufuj xerxumcy

    ocmd xergdhc feydmdbdk ~dhd faj~uxercydyc hdxd oerydk`fuxdk ukxuf ~ek`amdbdk

    jekgdhc cklarjdyc hdmdj ~efergddk ycyxej cklarjdyc+

    ^ek`amdbdk hdxd jekgdhc cklarjdyc hcyeoux gu`d yeod`dc ~rayey

    xrdkylarjdyc- dxdu jdkc~umdyc hdxd jekgdhc cklarjdyc+ Oekxuf ~ek`amdbdkksd

    hd~dx xerhcrc hdrc fmdyclcfdyc- yarxcr- fdmfumdyc- hdk ~ekscj~umdk+ Dmdx ~ek`amdbksd

    hd~dx hcfemaj~affdk jekgdhc dmdx ~ek`amdb jdkudm- jeyck jdkudm- jeyckemefxrcf- hdk faj~uxer+

    Bdycm ~ek`amdbdk hdxd dhdmdb cklarjdyc sdk` oeroekxuf md~ardk- jahem

    heyfrc~xcl- hdk oekxuf yxdxcyxcf+

    Cklarjdyc fejuhcdk hcdkdmcycy yeod`dc odbdk ~ek`djocmdk fe~uxuydk+

    Fe~uxuydk ~dhd jdkdgejek mckc odpdb ujujsd oerycldx xefkcy- ~dhd jdkdgejek

    mckc xek`db ujujksd oerycldx xdfxcy- hdk ~dhd jdkdgejek mckc dxdy ujujksd

    oerycldx yxrdxe`cy+

    Fe~uxuydk fejuhcdk hca~erdycakdmfdk fe hdmdj oekxuf fe`cdxdk

    ~erekidkddk- ~emdfydkddk- hdk e|dmudyc dxdu ~ekcmdcdk+ ^dhd yexcd~ fe`cdxdk

    xeryeoux hcmdfufdk gu`d fe`cdxdk ~ek`dpdydk+

    Fe`cdxdk xeryeoux yeidrd feyemurubdk ukxuf jekid~dc xugudk ar`dkcydyc yeidrd

    elcycek hdk elefxcl- xeruxdjd hdmdj jek`bdhd~c erd `maodmcydyc sdk` ~ekub hek`dk

    ~erydck`dk- hc jdkd yexcd~ fe`cdxdk jejermufdk hufuk`dk hdxd hdk cklarjdyc+

    ?+9 Buouk`dk Cklarjdyc Hek`dk Jdkdgejek

    Jdkdgejek jejouxubfdk cklarjdyc ukxuf jekhufuk` ~ek`djocmdk

    fe~uxuydk sdk` dfdk hcmdfufdkksd+ Yujoer cklarjdyc ukxuf ~ek`djocmdk

    fe~uxuydk jdkdgejek ocyd hchd~dxfdk hdrc cklarjdyc efyxerkdm hdk cklarjdyc

    ckxerkdm+

    Ycyxej cklarjdyc jej~uksdc ~erdkdk ~ekxck` hc hdmdj jeksehcdfdk

    cklarjdyc od`c jdkdgejek yejud xck`fdxdk+ Yu~dsd cklarjdyc sdk` hcbdycmfdk

    4>8

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    ameb ycyxej cklarjdyc hd~dx jek`ekd hdk oer`ukd od`c jdkdgejek- jdfd dkdmcy

    ycyxej bdruy jek`exdbuc feouxubdk cklarjdyc sdk` hcck ckfdk ameb jdkdgejek+

    Ukxuf jdfyuh ckc- jdfd dkdmcy ycyxej bdruy jek`erxc xermeocb hdbumu d~d fe`cdxdk

    hdrc jdkdgejek ukxuf jdyck`*jdyck` xck`fdxdkksd hdk od`dcjdkd xc~e fe~uxuydk

    sdk` hcdjocmksd+ Yemdkguxksd od`dcjdkd xc~e cklarjdyc sdk` hcouxubfdk ameb

    jdkdgejek gu`d bdruy hcfexdbuc+ Dfbcrksd hcbdrd~fdk cklarjdyc sdk` hcbdycmfdk

    ameb ycyxej cklarjdyc dfdk hd~dx jek`ekd yeyudc hek`dk sdk` hcouxubfdk ameb

    jdkdgejek+

    Dhd~uk feouxubdk cklarjdyc oerhdydrfdk xck`fdxdk jdkdgejek hd~dxhcmcbdx hdrc `djodr oercfux ckc7

    @djodr ?+5 Feouxubdk Cklarjdyc Yeyudc Xck`fdxdk Jdkdgejek-

    "Ga`csdkxa- ?>>5#+

    Ukxuf xcd~*xcd~ xck`fdxdk jdkdgejek- xc~e cklarjdyc sdk` hcouxubfdk

    oeroehd+ Ukxuf jdkdgejek xck`fdx odpdb- xc~e cklarjdycksd dhdmdb xerckic

    "hexdcm#- fdrekd xeruxdjd hc`ukdfdk ukxuf ~ek`ekhdmcdk a~erdyc+ Yehdk` ukxuf

    jdkdgejek sdk` meocb xck``c xck`fdxksd- xc~e cklarjdycksd dhdmdb yejdfck

    xerydrck` "xerlcmxer# dxdu meocb rck`fdy+

    ?+8 Fakye~ Hdydr Hdxd

    ?+8+4 Helckcyc Hdxd

    4>5

    Maper

    jdkd`ejekx

    Jchhme

    jdkd`ejekx

    Xa~

    jdkd`ejekx

    XE_CKIC

    XE_YD_CK@

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    Hdxd jeru~dfdk odbdk uxdjd hdrc ~efergddk jdkdgejek ycyxej cklarjdyc-

    xdk~d dhdksd hdxd jdfd ~efergddk cklarjdyc xchdf dfdk ~erkdb dhd+ Hdxd hd~dx

    hchelckcycfdk yeod`dc oercfux7

    Hdxd dhdmdb ldfxd sdk` yuhdb hcxumcy hdmdj oekxuf idxdxdk dxdu hcrefdj

    fe hdmdj oerod`dc oekxuf jehcd- "Djysdb- Wumfclmc- ?>>5#+

    Hek`dk fdxd mdck- hdxd jeru~dfdk fexerdk`dk dxdu oufxc jek`ekdc yudxu

    feksdxddk sdk` jdycb jekxdb- jdycb oerhcrc yekhcrc- oemuj hcar`dkcydycfdk hdk

    oemuj hcamdb+ Oercfux ckc dhdmdb `djodr ldfxd sdk` hcrefdj dxdu hcxumcy jekgdhchdxd7

    hcrefdj ! hcidxdx

    hcycj~dk

    hc~rayey hcycj~dk

    femudrdk

    @djodr ?+< Buouk`dk Ldfxd- Hdxd- Dryc~ hdk Cklarjdyc-

    "Djysdb- Wumfclmc- ?>>5#+

    Ldfxd hcrefdj dxdu hcidxdx jekgdhc hdxd- fejuhcdk hdxd hcjdyufdk fe

    faj~uxer hdk yemdkguxksd hcamdb jekgdhc cklarjdyc+ Hdxd axekxcf sdcxu hdmdj

    oekxuf xerxumcyksd yekhcrc- fejuhcdk hcycj~dk yeod`dc dryc~ axekxcf+ Ocmd

    hc~ermufdk ukxuf ~ejoufxcdk dhjckcyxrdxcl hdk bufuj- jdfd dryc~ axekxcf

    xeryeoux hd~dx hcfemudrfdk hdrc ~ekscj~dkdkksd+

    ?+8+? Gekcy Hdxd

    4>>5#+

    4+ Hdxd fe cdxdk

    Yexcd~ ar`dkcydyc jej~uksdc fe cdxdk+ Fe cdxdk*fe`cdxdk xeryeoux

    hcmdfydkdfdk odcf ameb ~erardk`dk jdu~uk ukcx*ukcx fergd sdk` xerhd~dx

    hdmdj ar`dkcydyc oerydk`fuxdk+ Fe`cdxdk*fe`cdxdk cxu ~ermu hcrefdj- ukxuf

    hc~er`ukdfdk yeod`dc odbdk ~ek`ck`dx- oufxc- ~ek`djocm fe~uxuydk- md~ardk-

    cklarjdyc- ~ekemcxcdk- ~erekidkddk- ~ekcmdcdk- ~ek`dpdydk- hdk mdck*mdck+

    ?+ Hdxd Bdycm ~ekemcxcdk

    Bdycm ~ekemcxcdk jeru~dfdk hdxd sdk` ~ekxck` od`c ar`dkcydyc+ Bdycm

    ~ekemcxcdk iekheruk` hcyeoux hdxd- fdrekd ukxuf hd~dx hc`ukdfdk meocb mdkgux

    ameb ukcx*ukcx "luk`yc# ar`dkcydyc yeidrd y~eyclcf jdycb bdruy hcuodb xermeocb

    hdbumu oekxufksd yeyudc hek`dk fe~ermudk+

    9+ Hdxd mck`fuk`dk

    Hdxd ~ekxck` ukxuf fe~ermudk ~efergddk jdkdger hdmdj jejoudx

    fe~uxuydk hdk jek`ergdfdk luk`yc*luk`yc jdkdgejek mdckksd ye~erxc

    ~erekidkddk- ~ek`dk``drdk- ~ek`dpdydk- e|dmudyc dxdu mdck*mdckksd- dhdmdb

    hdxd mck`fuk`dk+ ^ek`erxcdk hdxd mck`fuk`dk ckc ydk`dx mudy- sdcxu jek`ekdc

    yejud ochdk` sdk` oerfdcxdk hek`dk fe cdxdk ar`dkcydyc hdk sdk` hd~dxjej~ek`drubc fe`cdxdk ar`dkcydyc+ Hdxd xeryeoux odksdf xerhd~dx ~dhd jehcd

    iexdf ye~erxc oufu- oufu relerekyc- jdgdmdb- fardk- hdk mdck*mdck+

    8+ Hdxd ~erdxurdk

    HDXD

    CKXE_KDM EFYXE_KDM

    4>2

    HdxdFe`cdxdk

    Hdxd^ekemcxcdk

    HdxdMck`fuk`dk

    Hdxd^erdxurdk

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    Hdxd ~ekxck` mdckksd sdk` ydk`dx oer`ukd yeod`dc dmdx odkxu hdmdj

    ~efergddk jdkdgejek hdk ~efergddk a~erdycakdm dhdmdb odbdk*odbdk

    ~erdxurdk+

    ?+5 ^ek`ejodk`dk Ycyxej Cklarjdyc

    ^ek`ejodk`dk yudxu ycyxej oerdrxc jeksuyuyk yudxu ycyxej sdk` odru

    ukxuf jek``dkxcfdk ycyxej sdk` mdjd yeidrd feyemurubdk dxdu jej~erodcfc

    ycyxej sdk` xemdb dhd+ ^ek`ejodk`dk ycyxej ckc xerhcrc dxdy yeherexdk fe`cdxdk

    sdk` hd~dx hcfemaj~afdk jekgdhc oeoerd~d xdbd~dk+ Xdbd~dk*xdbd~dk xeryeoux

    sdcxu dkxdrd mdck ~erjumddk ycyxej- dkdmcycy ycyxej- heydck ycyxej- cj~mejekxdyc

    ycyxej "Pbcxxek- Gellres- ?>>8# 7

    d+ ^erjumddk Ycyxej

    ^erjumddk ycyxej dhdmdb ~erekidkddk dpdm ukxuf yeoudb dfxclcxdy sdk`

    jekhelckcycfdk mck`fu~- xugudk- gdhpdm hdk dk``drdk ocykcy dpdm+

    o+ Dkdmcycy Ycyxej

    Dkdmcycy ycyxej dhdmdb ~ra~erxs dxrcoux sdk` jekhelckcycfdk kcmdc dxrcoux

    d~d sdk` hd~dx hcdjocm yeidrd ydb ukxuf jerefajekhdycfdk ~erodcfdk hdk

    jeky~eyclcfdycfdk ~erysdrdxdk hdk ~rcarcxdy ocykcy ukxuf yamuyc+

    i+ Heydck Ycyxej

    Heydck ycyxej dhdmdb y~eyclcfdyc dxdu fakyxrufyc yamuyc sdk` xefkcy hdk

    oerodycy iaj~uxer ukxuf ~erysdrdxdk ocykcy sdk` hcchekxclcfdycfdk hdmdj

    dkdmcycy ycyxej+

    h+ Cj~mejekxdyc Ycyxej

    Cj~mejekxdyc ycyxej dhdmdb y~eyclcfdyc dxdu fakyxrufyc- ckyxdmdyc-~ek`ugcdk hdk ~ek`crcjdk ycyxej fe hdmdj ~rahufyc "drxcksd ~rahufyc

    yebdrc*bdrc#

    Ycyxej sdk` odcf dhdmdb ycyxej sdk` yemdmu jekseyudcfdk hek`dk

    ~eruodbdk mck`fuk`dk sdk` xergdhc hcyefcxdrksd dxdu ycyxej xeryeoux bdruy hckdjcy

    jekugu ~dhd fedhddk sdk` meocb odcf+

    ?+5+4 Dkdmcycy Ycyxej

    4>3

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    Dkdmcycy ycyxej hd~dx hchelckcycfdk yeod`dc oercfux7

    Dkdmcycy Ycyxej dhdmdb ~ek`urdcdk hdrc yudxu ycyxej cklarjdyc sdk` uxub

    fe hdmdj od`cdk*od cdk faj~akekksd hek`dk jdfyuh ukxuf

    jek`chekxclcfdyc hdk jek`e|dmudyc ~erjdydmdbdk*~erjdydmdbdk-

    feyej~xdk*feyej~dxdk- bdjodxdk*bdjodxdk sdk` xergdhc hdk feouxubdk*

    feouxubdk sdk` hcbdrd~fdk yebck``d hd~dx hcuyumfdk ~erodcfdk*

    ~erodcfdkksd- "Ga`csdkxa- ?>>5#+

    ^dhd hdydrksd- dkdmcycy ycyxej jeru~dfdk ~rayey ukxuf jejdbdjc ycyxej

    sdk` dhd- fejuhcdk jek`chekxclcfdyc jdydmdb hdk jekidrc yamuycksd+ Dkdmcycy

    ycyxej jejcmcfc xugudk ukxuf jek`exdbuc ycyxej yeidrd hexdcm yeod`dc ~ehajdk

    ukxuf jemdkguxfdk ~rayey ~ek`ejodk`dkksd+

    Xdbd~ dkdmcycy ycyxej hcmdfufdk yexemdb xdbd~ ~erekidkddk ycyxej "ysyxej

    ~mdkkck`# hdk yeoemuj xdbd~ heydck ycyxej "ysyxej heyc`k#+ Xdbd~ dkdmcycy

    jeru~dfdk xdbd~ sdk` frcxcy hdk ydk`dx ~ekxck`- fdrekd feydmdbdk hc xdbd~ ckc

    dfdk jekseodofdk gu`d feydmdbdk hcxdbd~ yemdkguxksd+

    Mdk`fdb mdk`fdb hc dkdmcycy ycyxej

    Hc hdmdj xdbd~ dkdmcycy ycyxej xerhd~dx mdk`fdb mdk`fdb hdydr sdk`bdruy hcmdfufdk ameb dkdmcy ycyxej yeod`dc oercfux "Ga`csdkxa- ?>>5# 7

    4+ Chekxcls- sdcxu jek`chekxclcfdyc jdydmdb

    Jek chekxclcfdyc "jek`ekdm# jdydmdb jeru~dfdk

    mdk`fdb ~erxdjd sdk` hcmdfufdk hdmdj xdbd~ dkdmcycy

    ycyxej jdydmdb hd~x hchelckcycfdk yeod`dc yudxu

    ~erxdksddk sdk` hcck`ckfdk ukxuf hc~eidbfdk+ ^dhd

    xdbd~ dkdmcycy ycyxej- mdk`fdb ~erxdjd sdk` bdruyhcmdfufdk ameb dkdmcy ycyxej dhdmdb jek`chekxclcfdyc

    xermeocb hdbumu jdydmdb jdydmdb sdk` xergdhc+ Xu`dy

    xu`dy sdk` bdruy hcmdfufdkksd dhdmdb yeod`dc oercfux7

    * Jek`chekxclcfdyc ~ekseodo jdydmdb

    * Jek`chekxccfdyc xcxcf fe~uxuydk

    * Jek`chekxclcfdyc ~eryakcm ~eryakcm fukic

    44>

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    ?+ Ukheryxdkh- jejdbdjc fergd hdrc ycyxej

    sdk` dhd

    Mdk`fdb ckc hd~dx hcmdfufdk hek`dk jej~emdgdrc

    yeidrd xerckic od`dcjdkd ycyxej sdk` dhd oera~erdyc+

    Ukxuf jej~emdgdrc a~erdyc hdrc ycyxej ckc hc~ermufdk

    hdxd sdk` hd~dx hc~erameb hek`dk idrd jemdfufdk

    ~ekemcxcdk- ~ekemcxcdk ckc ycldxksd dhdmdb ~ekemcxcdk

    ~ekhdbumudk "~remcjckdrs yur|es#+

    ^dhd xdbd~dk ckc xerhcrc hdrc oeoerd~d xu`dy sdk` ~ermu

    hcmdfufdk- sdcxu yeod`dc oercfux7

    * Jekekxufdk gekcy ~ekemcxcdk

    * Jerdkidkdfdk gdhpdm ~ekemcxcdk- "jek`dxur gdhpdm

    pdpdkidrd- gdhpdm aoyer|dyc- gdhpdm ~ek`dxurdk

    ydj~em#

    * Jejoudx ~eku`dydk ~ekemcxcdk

    * Jejoudx d`ekhd pdpdkidrd

    * Jek`uj~umfdk bdycm ~ekemcxcdk

    9+ Dkdmswe- jek`dkdmcycy bdycm ~ekemcxcdk

    Mdk`fdb ckc hcmdfufdk oerhdydrfdk hdxd sdk` xemdb

    hc~erameb hdrc bdycm ~ekemcxcdk sdk` xemdb hcmdfufdk+

    Jek`dkdmcycy bdycm ~ekemcxcdk yerck` yumcx hcmdfufdk ameb

    dkdmcy ycyxej sdk` odru hcfdrekdfdk dkdmcy ycyxej sdk`

    odru jekiaod ukxuf jejeidbfdk jdydmdb xdk~d

    jek`dkdmcycyksd+

    Xdbd~dk sdk` hcmdfufdk hdmdj xdbd~dk ckc yeod`dc

    oercfux7

    * Jek`dkdmcycy femejdbdk ycyxej

    * Jek`dkdmcycy feouxubdk cklarjdyc ~ejdfdc dxdu

    jdkdgejek

    444

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    8+ _e~arx- jejoudx md~ardk bdycm dkdmcycy

    Yexemdb ~rayey dkdmcycy ycyxej ckc yemeydc hcmdfufdk -

    xu`dy oercfux ksd dhdmdb jejoudx md~ardk bdycm

    dkdmcycy+ Md~ardk ckc ~dhd dfbcrksd hcyerdbfdk fe~dhd

    jdkdgejek+ Xugudk hdrc ~ekserdbdk md~ardk ckc fe~dhd

    jdkdgejek dhdmdb 7

    * Jemuruyfdk feydmdb ~ek`erxcdk jek`ekdc d~d sdk`

    xemdb hcxejufdk hdk hc dkdmcycy ameb dkdmcy ycyxej

    xexd~c xchdf yeyudc jekurux jdkdgejek

    * Jejckxd ~ekhd~dx hdk ydrdk hdrc ~cbdf jdkdgejek

    * Jejckxd ~eryexugudk fe~dhd ~cbdf jdkdgejek

    ukxuf jemdfufdk xckhdfdk yemdkguxksd+

    Dmdydk sdk` jemdxdroemdfdk`c hcmdfufdkksd dkdmcycy ycyxej 7

    4+ ^raomej*yam|ck`- ycyxej mdjd xchdf oerluk`yc yeyudc hek`dk

    feouxubdk+ Ukxuf cxu dkdmcycy hc~ermufdk ukxuf jej~erodcfc ycyxej

    yebck``d hd~dx oerluk`yc yeyudc hek`dk feouxubdk+?+ Feouxubdk odru- dhdksd feouxubdk odru hdmdj ar`dkcydyc dxdu

    mck`fuk`dk yebck``d hc~ermufdk dhdksd jahclcfdyc dxdu xdjodbdk

    ycyxej cklarjdyc ukxuf jekhufuk` ar`dkcydyc+

    9+ Jek`cj~mejekxdycfdk che dxdu xefkama`c odru+

    8+ Jekck`fdxfdk ~erlarjdkyc ycyxej yeidrd feyemurubdk+

    ?+5+? Heydck Ycyxej

    Helckcyc heydck ycyxej jekurux Gabk Ourib , @rukhkcxyfc7

    Heydck ycyxej hd~dx hchelckcycfdk yeod`dc ~ek``djodrdk- ~erekidkddk

    hdk ~ejoudxdk yfexyd dxdu ~ek`dxurdk hdrc oeoerd~d emejek sdk`

    xer~cydb fe hdmdj ydxu feydxudk sdk` uxub hdk oerluk`yc- "Ga`scdkxa-

    ?>>5#+

    Jekurux @ear`e J Yiaxx7

    Heydck ycyxej jekekxufdk od`dcjdkd yudxu ycyxej dfdk jeksemeydcfdk

    d~d sdk` jeyxc hcyemeydcfdk- xdbd~ ckc jeksdk`fux jek`faklc`urdyc hdrc

    44?

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    faj~akek*faj~akek ~erdk`fdx mukdf hdk ~erdk`fdx ferdy hdrc yudxu

    ycyxej yebck``d yexemdb ckyxdmdyc hdrc yyxej dfdk oekdr*oekdr jejudyfdk

    rdkidk` odk`uk sdk` xemdb hcxexd~fdk ~dhd dfbcr xdbd~ dkdmcycy ycyxej-"Ga`scdkxa- ?>>5#+

    Hek`dk hejcfcdk heydck ycyxej hd~dx hcdrxcfdk yeod`dc yudxu ~rayey ukxuf

    jekheydck ycyxej sdk` odru sdk` hd~dx jeksemeydcfdk jdydmdb sdk` hcbdhd~c

    ckyxdkyc dxdu ar`dkcydyc+

    Hdrc helckcyc*helckcyc heydck ycyxej hcdxdy hd~dx hcycj~umfdk odbpd heydck

    ycyxej dhdmdb7

    4+ Xdbd~ yexemdb dkdmcycy hdrc ycfmuy ~ek`ejodk`dk ycyxej+?+ ^ekhelckcycydk hdrc feouxubdk*feouxubdk luk`ycakdm+

    9+ ^erycd~dk ukxuf rdkidk` odk`uk cj~mejekxdyc+

    8+ Jek``djodrfdk od`dcjdkd yudxu ycyxej hcoekxuf+

    5+ Sdk` hd~dx oeru~d `djodrdk- ~erekidkddk hdk ~ejoudxdk yfexyd dxdu

    ~ek`dxurdk hdrc oeoerd~d emejej sdk` xer~cydb fe hdmdj ydxu feydxudk

    sdk` uxub hdk oerluk`yc+

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    fe~uxuydk sdk` dfdk hcmdfufdk ameb jdkdgejek- xerjdyuf xu`dy*xu`dy

    sdk` xchdf hcmdfufdk ameb faj~uxer+

    8+ Heydck ycyxej bdruy hd~dx jej~erycd~fdk rdkidk` odk`uk sdk`

    xerckic ukxuf jdyck` jyck` faj~akek hdrc ycyxej cklarjdyc sdk`

    jemc~uxc hdxd hdk cklarjdyc- ycj~dkdk hdxd- jexahe*jexahe- ~rayehur*

    ~rayehur- ardk`*ardk`- ~erdk`fdx ferdy- ~erdk`fdx mukdf hdk

    ~ek`ekhdmcdk ckxerk+

    ?+< Jexahe ek`ejodk`dk erdk`fdx Mukdf

    Jexahama`c hdk ~erdkidk`dk ycyxej xerhcrc hdrc yeherexdk fe`cdxdk sdk`

    hcfemaj~afdk jekgdhc oeoerd~d xdbd~dk sdk` jejodkxu fcxd hdmdj ~erdkidk`dk

    ycyxej+ Jexahama`c ~erdkidk`dk ~erdk`fdx mukdf sdk` dfdk hc`ukdfdk dhdmdb

    pdxerldmm sdk` hcfejufdfdk ameb Ydkhrd Hakdmhyak Hepcxw ~dhd xdbuk 433

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    4+ Jek`chekxclcfdyc bdycm ydydrdk- odxdydk hdk rudk` mck`fu~

    * Jek`chekxclcfdyc bdycm ydydrdk dhdmdb ukxuf jej~erodcfc

    femejdbdk*femejdbdk yerxd ~erjdydmdbdk*~erjdydmdbdk sdk` xcjoum

    ~dhd ycyxej sdk` yehdk` oergdmdk+

    * Chekxclcfdyc odxdydk dhdmdb ukxuf jejodxdyc ~dhd bdm*bdm sdk`

    oerfdcxdk hek`dk ycyxej sdk` yehdk` oergdmdk+

    * Chekxclcfdyc rudk` mck`fu~ dhdmdb ukxuf jek`exdbuc yegdub jdkd

    rudk` mck`fu~ sdk` dfdk fcxd dkdmcycy ycyxejksd+

    ?+ E|dmudyc femdsdfdk

    ^rayey ckc ukxuf jek`exdbuc femdsdfdk hdrc ycyxej sdk` dfdk hcdkdmcycy

    hdk hcfejodk`fdk ycyxejksd hdrc ye`c xefkcf hdk a~erdxcakdm+

    * E|dmudyc xefkcf

    ^rayey ukxuf jek`e|dmudyc d~dfdb ycyxej sdk` yehdk` oergdmdk

    jejcmcfc yujoer hdsd jdkuycd sdk` jejekubc feouxubdk ukxuf

    jekgdmdkfdk ycyxej sdk` dhd dxdu xchdf+

    * E|dmudyc A~erdxcakdm

    ^rayey ukxuf jek`e|dmudyc d~dfdb ycyxej sdk` yehdk` oergdmdk yuhdb

    hd~dx jejekubc feouxubdk a~erdycakdm+

    9+ Hafujek bdycm ydydrdk- odxdydk hdk rudk` mck`fu~

    8+ Jekhd~dxfdk ~eryexugudk ukxuf jumdc jek`dkdmcycy ycyxej+

    i+ Dkdmcycy Ycyxej " Ysyxej Dkdmsycy #

    4+ Jekemcxc feouxubdk hdk fakxefy ar`dkcydxarcy

    ^rayey ukxuf jek`exdbucfeouxubdk yeidrd ujuj hdrc ar`dkcydyc sdk`dfdk fcxd dkdmcycy ycyxejksd+

    ?+ Jekemcxc feouxubdk hdk fakxefy dred luk`ycakdm

    ^rayey ckc ukxuf jek`exdbuc yeidrd hexdcm feouxubdk hdrc yeod`cdk dxdu

    yemurub ar`dkcydyc sdk` dfdk fcxd dkdmcycy ycyxejksd+

    9+ Jekemcxc ycyxej sdk` dhd- sdcxu 7

    d#+^bsycidm Dkdmsycy"^^HYB#

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    Jeru~dfdk od`dcjdkd `djodrdk ycyxej sdk` yehdk` oergdmdk sdk`

    jekukgufdk od`dcjdkd xu`dy hcmdfydkdfdk yeidrd lcycf+ Bdm sdk`

    hcdkdmcycy dhdmdb 7

    * ^ea~me- sdcxu ycd~d sdk` jek`ergdfdk xu`dy lcycf xeryeoux+

    * ^raiehure- sdcxu ~rayehur d~d ydgd sdk` hcfergdfdk ~ea~me+

    * Hdxd- sdcxu hafujek d~d ydgd sdk` hc`ukdfdk ukxuf jemdfydkdfdk

    ~rayehur xeryeoux+

    * Yalxpdre- sdcxu ~erdk`fdx mukdf d~d sdk` hc ukdfdk ukxuf

    jemdfydkdfdk ~rayehur xeryeoux+

    * Bdrhpdre- sdcxu ~erdk`fdx ferdy d~d ydgd sdk` hc`ukdfdk ukxuf

    jemdfydkdfdk ~rayehur xeryeoux+

    Bdycm^bsycidm Dkdmsycyhc`djodrfdk ye~erxc hdmdj xdoem oercfux 7

    ^ea~me ^raiehure Hdxd Yalxpdre Bdrhpdre

    o#+Ma`cidm dkdmsycy " C^AYI#

    Dkdmcyd ma`cy jeru~dfdk `djodrdk ycyxej sdk` jekukgufdk

    ~rayey d~d ~dhd ycyxej sdk` yehdk` oergdmdk+ Bdm sdk` hcdkdmcycy dhdmdb 7

    * Ck~ux- sdcxu yejud jdyufdk ycyxej sdk` jekukgufdk ~rayey ck~ux

    ocdydksd oeru~d hafujek*hafujek+

    * ^raieyy- sdcxu ~rayey ~ek`amdbdk xerbdhd~ ck~ux yeyudc hek`dk

    ~rayey sdk` dfdk hcgdmdkfdk+

    * Aux~ux- sdcxu femudrdk hdrc ~ek`amdbdk ck~ux ameb ~rayey+ Aux~ux

    ocdydksd oeru~d cklarjdyc dxdu hafujek+

    * Yxard`e- sdcxu xej~dx ~ekscj~dkdk hafujek hdxd femudrdk+* Iakxram- sdcxu ardk` dxdu ar`dkcydyc sdk` jek`dpdyc gdmdkksd

    ~rayey+

    Dhd~uk bdycm ~rayeyMa`cidm dkdmsycy hc`djodrfdk ~dhd xdoem oercfux7

    Ck~ux ^raieyy Aux~ux Yxard`e Iakxram

    8+ Jekekxufdk luk`ycakdm hdrc ycyxej odru

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    h+ ^erdkidk`dk Ycyxej "Heyc`k Ysyxej #

    4+ ^erdkidk`dk Yeidrd Ujuj 7

    d#+ Y~eyclcfdyc _dkidk`dk Ma`cy "C^AYI#

    ^rayey ckc jek``ukdfdk ~ejahemdk ukxuf jek``djodrfdk dmcrdk

    hafujek hdk dmcrdk hdxd sdk` xergdhc hdmdj ycyxej sdk` odru+

    o#+ ^ejcmcbdk Yamuyc

    i#+ Jejcmcb yamuyc dxdu ~rasef "jerdkidk`#

    ?+ ^erdkidk`dk Yeidrd Xer~erckic 7

    d#+ Jeky~eyclcfdycfdk ~erdkidk`dk lcycf "^^HYB# 7

    * ^erdkidk`dk Uyer Ckxerldie

    ^rayey ckc ukxuf jerdkidk` xdj~cmdk sdk` dfdk hc`ukdfdk hdmdj

    ycyxej sdk` odru+

    * ^erdkidk`dk odycy hdxd

    * ^erdkidk`dk hdk jej~erameb ~erdk`fdx mukdf

    * ^erdkidk`dk ~emdxcbdk

    o#+ Y~eyclcfdyc hafujek hdk ~eryexugudk ~ejdfdc

    e+ Cj~mejekxdyc Ycyxej

    4+ Jejodk`uk faj~akek "^^YHB# 7

    d#+ Jekumcy ycyxej jdkudm^rayey ckc ukxuf jekumcyfdk hafujek jdkudm hdrc ycyxej sdk` odru

    o#+ ^emdxcbdk uyer

    i#+ Jejodk`uk odycy hdxd

    ^rayey ckc ukxuf jejodk`uk odycy hdxd jemdmuc ~rayey cj~mejekxdyc

    xdoem+

    h#+ Fahe ~erdk`fdx mukdf

    ?+ Jek`ckyxdm faj~akek

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    9+ Jemdfufdk ~ek`ugcdk ycyxej

    8+ Jemdfufdk xckgdudk umdk` cj~mejekxdyc+

    ?+2 Odycy Hdxd

    Odycy hdxd dhdmdb fuj~umdk lcme*lcme sdk` jej~uksdc fdcxdk dkxdrd ydxu

    lcme hek`dk lcme sdk` mdck yebck``d jejoekxuf ydxu odk`ukdk hdxd ukxuf

    jek`cklarjdycfdk ydxu ~eruydbddk- ckyxdkyc hdmdj odxdydk xerxekxu "Frcyxdkxa-

    Bdrcdkxa- ?>>8#+

    ?+2+4+ ^erdkidk`dk Odycy Hdxd

    Hdmdj ~erdkidk`dk odycy hdxd ukxuf ycyxej cklarjdyc ckc- ~eksuyuk

    jek``ukdfdk ~ejahemdk hdxdodye remdxcakdm+ ^erdkidk`dk odycy hdxd ckc

    hcjdfyuhfdk ukxuf jekgemdyfdk buouk`dk dkxdr ekxcxs sdk` dhd hchdmdj ycyxej+

    Ekxcxs remdxcakdm oercyc faj~akek*faj~akek bcj~ukdk ekxcxs hdk bcj~ukdk remdyc

    sdk` jdyck`*jdyck` hcmek`fd~c hek`dk dxrcoux*dxrcoux sdk` jere~reyekxdycfdk

    yemurub ldfxd sdk` hcxckgdu+

    ^erdkidk`dk odycy hdxd hc~ermufdk d`dr fcxd ocyd jejcmcfc odycy hdxd sdk`

    faj~df hdk elcycek hdmdj ~ek``ukddk rudk` ~ekscj~dkdk- ie~dx hdmdj

    ~ek`dfyeydk hdk juhdb hdmdj ~ejdkc~umdycdk "xdjodb- uodb- bd~uy# hdxd+

    Hdmdj jerdkidk` odycy hdxd fcxd hd~dx jemdfufdkksd hek`dk 7

    4+ Jekerd~fdk karjdmcydyc xerbdhd~ yxrufxur xdome sdk` xemdb hcfexdbuc

    ?+ Jejoudx jahem ekxcxs remdxcakybc~

    ^erdkidk`dk odycy hdxd yerck`fdmc hcdyaycdycfdk hejbdj ~ejoudxdk

    jahem ekxcxs remdxcakybc~ hcjdkd femaj~af*femaj~af hdxd hdk remdyc dkxdr

    femaj~af hdxd xeryeoux hcpuguhfdk hdmdj oekxuf hcd`rdj+ Bdm cxu xchdfmdb ydmdb

    fdrekd jahem jejdk` jeru~dfdk re~reyekxdyc ksdxd hdrc yeoudb ~erdkidk`dk+

    ?+2+?+Ekxcxs _emdxcakybc~ Hcd`rdj "E*_ Hcd`rdj#

    Hcd`rdj ekxcxs remdxcakybc~ jeru~dfdk yudxu oekxuf hcd`rdj sdk`

    jek``djodrfdk jahem ekxcxs remdxcakybc~ sdk` oercyc faj~akek*faj~akek

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    bcj~ukdk ekxcxdy dxdu bcj~ukdk remdyc sdk` jdyck`*jdyck` hcmek`fd~c hek`dk

    dxrcoux*dxrcoux sdk` jej~reyekxdycfdk yemurub ldfxd hdrc hukcd ksdxd sdk`

    hcierjdxc+ Ycjoam sdk` hc`ukdfdk hdmdj hcd`rdj E*_ 7

    Xdome ?+4 7 Ycjoam sdk` Hc`ukdfdk hdmdj Hcd`rdj E*_+

    Ycjoam Fexerdk`dk

    Ekxcxdy

    Pedf Ekxcxs "Ekxcxdy Mejdb#

    _emdxcakybc~

    Chekxclsck` _emdxcakybc~

    @erukh

    Dxrcoux

    Dxrcoux Fukic Uxdjd

    Dxrcoux Jumxc|dmue

    Dxrcoux faj~aycyc

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    Dxrcoux herc|eh dxdu xurukdk

    E_H hc`ukdfdk ukxuf jejahemfdk yxrufxur hdxd hdk buouk`dk dkxdr hdxd+

    E_H jek``udkdfdk yegujmdb kaxdyc hdk ycjoam ukxuf jek``djodrfdk yxrufxur

    hdk buouk`dk dkxdr hdxd+ ^dhd hdydrksd dhd xc`d jdidj ycjoam sdk` hc`ukdfdk

    sdcxu 7

    4+ Ekxcxdy "Ekxcxs#

    Ekxcxdy dhdmdb yudxu aosef sdk` hd~dx hcchekxclcfdyc hdmdj

    mck`fuk`dk ~ejdfdc- yeyudxu sdk` ~ekxck` od`c ~ejdfdc hdmdj fakxefy

    ycyxej sdk` dfdk hcoudx+ Ycypd- `uru hdk mdck*mdck+ Yedkhdcksd dhdmdb

    yeardk` ycypd jdfd dhdmdb dhdmdb cyc hdrc ycypd+ Yehdk`fdk gcfd s

    dhdmdb yeardk` `uru jdfd s dhdmdb cyc hdrc `uru+ Fdrekd cxu bdruy

    hcoehdfdk dkxdrd ekxcxs "yeod`dc oekxuf hdrc heyfrclyc xerxekxu# hdk cyc

    ekxcxs "ye~erxc hdk s hdmdj iakxab hcdxdy+

    ?+ Dxrcoux

    Ekxcxdy jej~uksdc emejek sdk` hcyeoux dxrcoux- hdk oerluk`yc

    jekheyfrc~ycfdk fdrdfxer ekxcxdy+ Yeod`dc iakxab dxrcoux kdjd ycypd hdxc

    ekxcxd ycypd+ Hdmdj bdm ckc ukxuf yexcd~ E_H ocyd xerhd~dx meocb hdrc ydxu

    dxrcoux+

    9+ Buouk`dk "_emdxcakybc~#

    Ekxcxdy hd~dx oerbuouk`dk ydxu ydjd mdck+ Buouk`dk ckc

    hckdjdfdk remdxcakybc~+ Yeod`dcjdkd bdmksd ekxcxdy jdfd hdmdj

    buouk`dk~uk bdruy hcoehdfdk dkxdr ekxcxdy- hcoehdfdk dkxdr buouk`dk

    "oekxuf buouk`dk dkxdr ekxcxdy# hdk cyc buouk`dk+ Jcydmksd hdmdj fdyuy

    buouk`dk dkxdrd ekxcxdy ycypd hdk ekxcxdy jdxdQfumcdb dhdmdb jek`cfuxc-

    yehdk`fdk cyc buouk`dkksd hd~dx oeru~d kcmdcQugcdk+

    Hdmdj E_H buouk`dk ckc hd~dx xerhcrc hdrc yegujmdb ekxcxdy sdk`

    hcyeoux yeod`dc herdgdx buouk`dk+ Xexd~c ~dhd ujujksd bdj~cr yejud

    jahem bdksd jek``ukdfdk buouk`dk hek`dk herdgdx hud "ockdrs

    4?>

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    remdxcakybc~#+ ^dhd yudxu buouk`dk dkxdr ekxcxdy yemdmu dhd xc`d gekcy

    buouk`dk ocker- sdcxu 7

    d+ Ukdrs remdxcakybc~

    Ukdrs remdxcakybc~ dhdmdb jahem remdxcakybc~ sdk` xergdhc hcdkxdrd

    ekxcxdy sdk` oerdydm hdrc ekxcxdy yex sdk` ydjd+ Yerck` gu`d hcyeoux

    reiuryc|e remdxcakybc~ dxdu relmeixc|e remdxcakybc~+

    @djodr ?+3 Ukdrs _emdxcakybc~

    "bxx~7!!ppp+ycue+ehu!{hoaif!ijcy85>!4>#

    o+ Ockdrs remdxcakybc~

    Ockdrs remdxcakybc~ dhdmdb jahem remdxcakybc~ dkxdrd ckyxdkie*

    ckyxdkie hdrc yudxu xc~e ekxcxdy "hud ekxcxdy sdk` oerdydm hdrc ekxcxdy sdk`

    ydjd#+ _emdxcakybc~ ckc ~dmck` ujuj hc`ukdfdk hdmdj ~ejoudxdk jahem

    hdxd+

    @djodr ?+4>Ockdrs _emdxcakybc~

    "bxx~7!!ppp+ycue+ehu!{hoaif!ijcy85>!4>#

    i+ Xerkdrs remdxcakybc~

    Xerkdrs remdxcakybc~ jeru~dfdk remdxcakybc~ dkxdrd ckyxdkie*

    ckyxdkie hdrc xc`d xc~e ekxcxdy yeidrd ye~cbdf+

    4?4

    http://www.siue.edu/~dbock/cmis450/6-relationalmodel.htmhttp://www.siue.edu/~dbock/cmis450/6-relationalmodel.htmhttp://www.siue.edu/~dbock/cmis450/6-relationalmodel.htmhttp://www.siue.edu/~dbock/cmis450/6-relationalmodel.htmhttp://www.siue.edu/~dbock/cmis450/6-relationalmodel.htmhttp://www.siue.edu/~dbock/cmis450/6-relationalmodel.htm
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    @djodr ?+44 Xerkdrs _emdxcakybc~

    "bxx~7!!ppp+ycue+ehu!{hoaif!ijcy85>!4>#

    ?+2+9+Fdrhckdmcxdy "idrhckdmcxs#

    Fdrhckdmcxdy remdyc jekukgufdk gujmdb jdfycjuj xu~em sdk` hd~dx

    oeremdyc hek`dk ekxcxdy ~dhd ekxcxdy sdk` mdck+ Hdrc yegujmdb fejuk`fckdk

    odksdfksd buouk`dk dkxdr ekxcxdy- fdrhckdmcxdy remdyc jeruguf fe~dhd buouk`dk

    jdfycjcj sdk` xergdhc hdrc ekxcxdy sdk` ydxu fe ekxcxdy sdk` mdck hdk oe`cxu gu`d

    yeodmcfksd+ Xerhd~dx 9 jdidj fdrhckdmcxdy remdyc- sdcxu 7

    d+ Ydxu fe ydxu "ake xa ake#

    Xck`fdx buouk`dk ydxu fe ydxu- hcksdxdfdk hek`dk ydxu fegdhcdk

    ~dhd ekxcxd y~erxdjd- bdksd jej~uksdc ydxu buouk`dk hek`dk ydxu

    fegdhcdk ~dhd ekxcxdy sdk` fehud hdk yeodmcfksd+

    o+ Ake xa jdks dxdu jdks xa ake "ydxu fe odksdf dxdu odksdf fe ydxu#

    Xck`fdx buouk`dk ydxu fe odksdf dhdmdb ydjd hek`dk odksdf fe

    ydxu+ Xer`dkxuk` hdrc drdb jdkd buouk`dk xeryeoux hcmcbdx+ Ukxuf ydxu

    fegdhcdk ~dhd ekxcxdy sdk` ~erxdjd hd~dx jej~uksdc odksdf buouk`dk

    hek`dk fegdhcdk ~dhd ekxcxdy sdk` fehud- yeodmcfksd ydxu fegdhcdk ~dhd

    ekxcxdy sdk` fehud bdksd hd~dx jej~uksdc ydxu buouk`dk hek`dk ydxu

    fegdhcdk ~dhd ekxcxdy sdk` ~erxdjd+

    i+ Odksdf fe odksdf "jdks xa jdks#

    4??

    http://www.siue.edu/~dbock/cmis450/6-relationalmodel.htmhttp://www.siue.edu/~dbock/cmis450/6-relationalmodel.htmhttp://www.siue.edu/~dbock/cmis450/6-relationalmodel.htm
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    Xck`fdx buouk`dk odksdf fe odksdf xergdhc gcfd xcd~ fegdhcdk ~dhd

    yeoudb ekxcxdy dfdk jej~uksdc odksdf buouk`dk hek`dk fegdhcdk ~dhd

    ekxcxdy mdckksd- odcf hcmcbdx hdrc ycyc ekxcxdy sdk` ~erxdjd jdu~uk hcmcbdx

    hdrc ycyc sdk` fehud+

    ?+2+8 Karjdmcydyc

    Karjdmcydyc dhdmdb ~rayey jek`bcmdk`fdk dxdu jek`urdk`c ~ek`umdk`dk

    hdxd- jekekxufdk fes sdk` ukcf ukxuf jek`dfyey hdxd cxej hdk jejodkxu

    jekekxufdk buouk`dk sdk` hc~ermufdk dkxdrd hdxd cxej+ Yudxu remdyc hcfdxdfdk

    yuhdb oerdhd hdmdj oekxuf karjdmcydyc xerxekxu ocmd jejekubc oeoerd~d odxdydk

    xerxekxu ~dhd xck`fdx odpdbksd "Frcyxdkxa- Bdrcdkxa- ?>>8#+

    ?+2+8+4 Xugudk Karjdmcydyc

    Xugudk hdrc ~erdkidk`dk karjdmcydyc dhdmdb jejoudx fuj~umdk xdome

    remdxcakdmsdk` oeody hdrc hdxd oerumdk` hdk hd~dx hcjahclcfdyc yeidrd oekdr hdk

    fakycyxek "Frcyxdkxa- Bdrcdkxa- ?>>8# 7

    4+ Jek`dxur hdxd hdmdj femaj~af*femaj~af- yebck``d jdyck`*jdyck`

    femaj~af bdksd jekdk`dkc od`cdk feicm ycyxej

    ?+ Jejckcjdmfdk gujmdb hdxd oerumdk` hdmdj odycy hdxd

    9+ Jejoudx odycy hdxd sdk` hdxdksd hcdfyey hdk hcjdkc~umdyc yeidrd ie~dx

    hdk elcycek xdk~d jemu~dfdk ckxe`rcxdy hdxd+

    ?+2+8+? Dxurdk Karjdmcydyc

    Karjdmcydyc dhdmdb yeoudb xefkcf ukxuf jek`a~xcjdyc rdkidk`dk odycy

    hdxd remdycakdm hdk jejoeodyfdk rdkidk`dk xeryeoux hdrc fe`dkgcmdk hdk

    ~eryadmdk sdk` ~axekycdm+ Karjdmcydyc gu`d hd~dx hcxerd~fdk fe jahem odycy hdxd

    mdckksd+ Yeidrd yeherbdkd- karjdmcydyc jemcodxfdk ~ejeidbdk hdxd hdmdj xdome fe

    hdmdj xdome sdk` meocb feicm ydj~dc xcd~ dxrcoux hdmdj xcd~ xdome bdksd oer`dkxuk`

    ~dhd "oeoerd~d# fukic hdmdj xdome xeryeoux- yudxu ~rayey ~ek`emaj~afdk hdxd

    emejek jekgdhc xdome*xdoem sdk` jekukgufdk ekxcxdy hdk remdycksd sdk`

    oerluk`yc ukxuf jek`bcmdk`fdk ferdk`fd~dk hdxd- yerxd jekekxufdk fukic sdk`

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    ukcf ukxuf jek`dfyey hdxd cxej- dxdu yudxu ~rayey ~erdkidk`dk odycy hdxd ukxuf

    jekhd~dxfdk oekxuf karjdm- yehdk`fdk xck`fdx karjdmcydyc hcyeoux karjdm larj+

    Hdmdj karjdmcydyc- yeoudb odycy hdxd hcfdxdfdk odcf d~docmd yexcd~ xdome sdk`

    jekgdhc ukyure ~ejoekxuf odycy hdxd gu`d xemdb oerdhd hdmdj fedhddk odcf dxdu

    karjdm+ Xdome hd~dx hcfdxe`arcfdk odcf dxdu~uk karjdm- gcfd xemdb jejekubc

    ircxercd yeod`dc oercfux "Frcyxdkxa- Bdrcdkxa- ?>>8#7

    4+ Gcfd dhd ~ek`urdcdk "hefaj~ayc# xdome- jdfd hefaj~aycycksd bdruy

    hcgdjck djdk+

    ?+ Xer~emcbdrdksd fexer`dkxuk`dk luk`ycakdm ~dhd yddx ~eruodbdk hdxd+

    9+ Xchdf jemdk``drOasie*Iahe Karjdm Larj "OIKL#

    Hdmdj karjdmcydyc yeoudb odycy hdxd hd~dx hcfdxdfdk odcf gcfd yexcd~ xdoem

    sdk` jekgdhc ukyur ~ejoekxuf odycy hdxd xeryeoux gu`d xemdb oerdhd hdmdj

    fedhddk odcf dxdu karjdm+ Yemdkguxksd yeoudb xdoem hd~dx hcfdxe`arcfdk odcf dxdu

    elcycek gcfd xemdb jejekubc xc`d frcxercd sdcxu mayymeyy gack heiaj~aycxcak-

    xer~emcbdrdksd fexer`dkxuk`dk luk`ycakdm hdk OIKL+

    ^rayey karjdmcydyc odycy hdxd ukxuf ycyxej ckc jek``ukdfdk

    fexer`dkxuk`dk luk`ycakdm+ Fexer`dkxuk`dk luk`ycakdm ocdydksd hcksdxdfdk

    hdmdj dmgdodr ma`cfd hek`dk jekerd~fdk yegujmdb dfycajd dxdu xearejd

    jdxejdxcy- dfdk xexd~c ~ekumcy jeksdxdfdk hdmdj oekxuf hcd`rdj dxdu xdoem

    yu~dsd meocb juhdb hcjek`erxc bdycm karjdmcydycksd+

    ?+2+8+9 Lcemh*lcemhFukic hdmdj Karjdmcydyc

    Lcemh*lcemhfukic sdk` hc`ukdfdk hdmdj xefkcf karjdmcydyc dhdmdb yeod`dc

    oercfux "Frcyxdkxa- Bdrcdkxa- ?>>8# 7

    4+ Fukic fdkhchdx- jeru~dfdk yudxu dxrcoux dxdu lcemh sdk`

    jek`chekxclcfdycfdk yeidrd ukcf hdrc yudxu fegdhcdk sdk` ycldxksd fbuyuy

    hdrc yudxu ekxcxs+

    ?+ Fukic ~rcjer- dhdmdb fukic fdkhchdx sdk` hd~dx hc~cmcb ukxuf jepdfcmc

    yexcd~ fegdhcdk hdrc yudxu ekxcxs+ Fukic ckc ycldxksd ukcf hdk xchdf juk`fck

    `dkhd+

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    9+ Fukic xdju- dhdmdb fukic ~rcjer sdk` hcxej~dxfdk ~dhd lcme mdck hdk

    ocdydksd jekukgufdk hdk jemek`fd~c yudxu remdyc dkxdrd lcme ydxu hek`dk

    sdk` mdckksd+

    8+ Fukic dmxerkdxc|e- dhdmdb fukic fdkhchdx sdk` xchdf hc~dfdc yeod`dc fukic

    ~rcjer+

    ?+2+5 Yxruixureh Tuers Mdk`ud`e "YTM#

    YTM dhdmdb fe~ekhefdk hdrc yxruixureh tuers mdk`ud`e sdk` jeru~dfdk

    odbdyd iaj~uxer yxdkhdr DKYC "Djercidk Kdxcakdm Yxdkhdrh Ckyxcxue# ukxuf

    jek`dfyey hdk jejdkc~umdyc ycycxej odycy hdxd+ YTM jeru~dfdk yeoudb odbdyd

    ukxuf odycy hdxd remdxcakdm+ YTM jej~uksdc idrd fergd hek`dk jekxergejdbfdk

    yeoudb ~erckxdb sdk` oeroekxuf fdmcjdx hdmdj odbdyd xerxekxu sdk` fejuhcdk

    hcruodb jekgdhc odbdyd jeyck hdk hc`ukdfdk ukxuf jek`dfyey hdxd ~dhd me|em

    lcycf+

    ?+2+5+4 Yxrufxur YTM

    Odbdyd odycy hdxd ckc xerhcrc hdrc oeoerd~d ~erckxdb*~erckxdb sdk` oeru~d

    fdxd*fdxd sdk` jej~uksdc drxc hdmdj odbdyd ck` rcy sdk` xcd~ fdxdksd

    jej~uksdc drxc hdk luk`yc fbuyuy+ Yeidrd ujuj ~erckxdb*~erckxdb xeryeoux

    jejcmcfc luk`yc jdkdgejek jdyck`*jdyck` sdcxu 7

    Hdxd Helckcxcak Mdk`ud`e "HHM#

    Femaj~af ~erckxdb sdk` hc`ukdfdk ukxuf jemdfufdk ~ekhelckcycdk

    hdxdodye hdk ~ekhelckcycdk xdome+ Hek`dk femaj~af ~erckxdb HHM ckc

    jdfd fcxd hd~dx jejoudx xdome- jek`uodb yxrufxurksd- jek`bd~uy xdome-

    jejoudx ckhefy ukxuf xdome hdk mdck*mdck sdk` oerjudrd ~dhd

    ~ejoekxufdk yxrufxur hdxdodye+

    Hdxd Jdkc~umdxcak Mdk`ud`e "HJM#

    ^erckxdb "yxdxejekx# YTM hc`ukdfdk ukxuf jemdfufdk jdkc~umdyc hdxd

    hdmdj hdxdodye- jekdjodbfdk "ckyerx#- jek`uodb "u~hdxe#- jek`bd~uy

    "hemexe#- jek`djocm hdk jekidrc hdxd "tuers#+

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    4+ ^erckxdb HHM

    d+ I_EDXE XDOME

    ^erckxdb ckc ukxuf jejoudx xdome odru hek`dk jekhelckcycfdk

    kdjdlcemh- ufurdklcemh- odxdydk kumm |dmue "kcmdc fayak`# hdk kcmdc heldumx

    hdrc lcemhfukic+

    Iakxab yckxdf ~ra`rdjksd dhdmdb yeod`dc oercfux 7

    I_EDXE XDOME VKdjd XdomeZ

    "VKdjd LcemhZ VVXc~e LcemhZ Vufurdk lcemhZZ Vkumm |dmueZ Va~yc lcemh fukicZ- #

    I_EDXE XDOME JDBDYCYPD

    JDBDYCYPDQCH IBD_"0# KAX KUMM ^_CJD_S FES-

    KDJDQJDBDYCYPD \D_IBD_"?5##

    o+ H_A^ XDOME

    ^erckxdb ckc ukxuf jek`bcmdk`fdk dxdu jek`bd~uy xdome hdrc

    hdxdodye gcfd ~erckxdb ckc hcefyefuyc jdfd fakhcyc sdk` xergdhc 7

    Efyxekyc xdome hcbd~uyfdk hdrc remdyc hdk oeoerd~d _HOJY dfdk

    jejoercfdk hcdma` ~erck`dxdk yeoemuj ~erckxdb hcefyefuyc bdm ckc

    oerxugudk ukxuf jekgdjck ckxe`rcxdy remdyc dkxdr xdome mdckksd+

    Yejud hdxd cfux xerbd~uy

    Yckxdfyksd yeod`dc oercfux VH_A^ IAMUJKZ VKdjd LcemhZ

    H_A^ XDOME JDBDYCYPD

    ?+ ^erckxdb HJM

    d+ HEMEXE

    ^erckxdb ckc oerluk`yc ukxuf jek`bd~uy yudxu hdxd reiarh ~dhd

    xdome yckxdfksd dhdmdb 7

    HEMEXE L_AJ VKdjd XdomeZ PBE_E VKdjdQlcemhZ VZ

    HEMEXE L_AJ JDBDYCYPD PBE_E KDJD JDBDYCYPD :

    D_CL

    o+ CKYE_X

    ^erckxdb ukxuf jekscyc~fdk hdxd dxdu reiarh odru ~dhd xdome

    yckxdfksd dhdmdb 7

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    CKYE_X CKXA VKdjd XdoemZ \DMUEY "VHdxd OdruZ#

    Hdxd odru sdk` hcjdyufdk xeryeoux dfdk jek`urux jekej~dxc

    lcemh sdk` fcxd yeouxfdk ~dhd yddx jekhelckcycfdk lcemhksd- gcfd

    jejdyufdk hdxd odru hek`dk hdxd sdk` oeroehd xc~eksd- jdfd YTM dfdk

    jejoercfdk ~eydk Errar+

    Iakxab ^ek```ukddk CKYE_X 7

    CKYE_X CKXA JDBDYCYPD \DMUEY ">80-D_CL#

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    hek`dk yemeix fcxd ocyd jejoudx xdome |crxudm hdrc oerod`dc jdidj xdome+

    Yemeixhd~dx jek`cj~mejekxdycfdk fakye~ remdyc ukxuf jejdkc~umdyc hdxd

    reiarh

    Yckxdfksd dhdmdb 7

    YEMEIX Va~yc mdckZ Vkdjd lcemhZ- L_AJ Vkdjd xdomeZ- PBE_E

    Va~yc mdckZ Vkdjd lcemhZ VfakhcycZ#-

    YEMEIX KDJD L_AJ JDBDYCYPD PBE_E KDJD : D_CL

    h+ U^HDXE

    Jemdfufdk ~ekdjodbdk hdxd reiarh dxdu lcemh ~dhd yudxu xeoem-

    yckxdf ~ra`rdjksd dhdmdb 7

    U^HDXE VKdjd XdomeZ

    YEX VKDJD LcemhZ:VHdxd OdruZ-

    PBE_E VKdjd LcemhZVFakhcycZVHdxd MdjdZ

    Iakxab 7

    U^HDXE JDBDYCYPD

    YEX KDJD JDBDYCYPD : D_CL

    PBE_E K_^ : >80

    ?+3 Ckxerdfyc Jdkuycd hdk Faj~uxer

    Ckxerdfyc jdkuycd hdk faj~uxer xerhcrc hdrc oeoerd~d xearc hcdkxdrdksd

    "Ydkxayd- Ckyd~- ?>>8# 7

    4+ Dkxdr Jufd Jdkuycd Faj~uxer

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    ?+ Ochdk` Yxuhc

    9+ ^crdkxc ^ejodkxu ^ek`ejodk`dk Ycyxej

    8+ Yxrdxe`c ^ek`ejodk`dk Dkxdr Jufd

    5+ Ldfxar Jdkuycd

    ?+3+4 Dkxdrjufd Jdkuycd*Faj~uxer

    ^rckyc~ fergd hdmdj yeoudb ycyxej faj~uxer dhdmdb jdyufdk- ~rayey-

    femudrdk "ck~ux- ~raieyy- aux~ux#+ Fe~dhd iaj~uxer fcxd jejoercfdk hdxd

    jdyufdk sdk` ocdydksd oeru~d dk`fd jdu~uk herexdk fdrdfxer sdk` fejuhcdk

    dfdk hcamdb "hc~rayey# ameb faj~uxer jekgdhc femudrdk sdk` hcck`ckfdk dxdu

    hcbdrd~fdk ~ek``ukd+

    D`dr ~ek``ukd hdk faj~uxer hd~dx ydmck` oerckxerdfyc yebck``d ~ek``ukd

    jerdydfdk dhdksd ferdjdbdk ycyxej faj~uxer fe~dhdksd- hc~ermufdk yudxu

    jehcd sdk` jejuk`fckfdk ckxerdfyc xeryeoux oermdk`yuk`+ Jehcd hcdma` sdk`

    oerodycy xefyxudm hdk oerodycy `rdlcf+ xexd~c kdj~dfksd hcdma` oerodycy xefyxudm

    xchdf oe`cxu hcyufdc- fdrekd xermcbdx fdfu dxdu xchdf mupey hdk furdk`+jekdrcf+

    Ameb fdrekd cxu hcfejodk`fdkmdb yejdidj dkxdrjufd oerodycy `rdlcy sdk`

    fejuhcdk hcfekdm hek`dk cyxcmdb sdk` ydk`dx xerfekdm sdfkc @UC "@rd~bci Uyer

    Ckxerldie#+ Dkxdrjufd oerodycy `rdlcy hcydxu ycyc jejdk` ydk`dx dxrdfxcl xexd~c hc

    ycyc mdck gu`d jekgdhc ydk`dx yufdr ukxuf hccj~mejekxdycfdk+

    ?+3+? Ochdk` Yxuhc

    Xugudk uxdjd hcyuyukksd oerod`dc idrd ckxerdfyc jdkuycd hdk faj~uxer

    dhdmdb ukxuf jejuhdbfdk jdkuycd hdmdj jek`a~erdycfdk iaj~uxer hdkjekhd~dxfdk oerod`dc uj~dk odmcf sdk` cd ~ermufdk yemdjd cd oefergd ~dhd

    yeoudb ycyxej faj~uxer+

    ^drd ~erdkidk` dkxdrjufd jdkuycd hdk faj~uxer oerbdrd~ ycyxej

    faj~uxer sdk` cd rdkidk` hd~dx ~uksd ycldx sdk` dfrdo hek`dk ~ek``ukd+ Ukxuf

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    jejdbdjc dy~ef ~ycfama`c sdk` hcjcmcfc ~ek``ukd- fdrekd yexcd~ ~ek``ukd

    jej~uksdc icrrc*icrc fbuyuy hdk feocdyddk sdk` oermdckdk fexcfd oefergd hdmdj

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    yeoudb ycyxej faj~uxer+ Gcfd fcxd ck`ck jej~emdgdrc xekxdk` ckxerdfyc jdkuycd

    hdk iaj~uxer dhd oeoerd~d ochdk` cmju mdck sdk` gu`d bdruy hc~dbdjc- dkxdrd

    mdck7 xefkcf emefxrakcfd hdk Cmju faj~uxer- ~ycfama`c- ~erdkidk`dk `rdlcy hdk

    xc~a`rdlc- er`akajci- dkxra~ama`c- mck`ucyxci- hdk yaycama`c+

    ?+3+9 ^crdkxc Odkxu ^ek`ejodk`dk Ycyxej

    Ydmdb ydxu frcxercd sdk` bdruy hcjcmcfc ameb yeoudb ~erdk`fdx mukdf ukxuf

    jekhd~dxfdk ~rehcfdx rdjdb hek`dk ~ek``ukd dhdmdb odbpd ~erdk`fdx mukdf cxu

    jej~uksdc dkxdrjufd sdk` od`uy- juhdb hca~erdycfdk- juhdb hc~emdgdrc- hdk

    ~ek``ukd yemdmu jerdyd yekdk` ukxuf jek``ukdfdk ~erdk`fdx mukdf xeryeoux+

    Xexd~c jerdkidk` dkxdrjufd sdk` od`uy jeru~dfdk ~efergddk sdk` ydk`dx yufdr-

    yejdfck rdjdb dkxdrjufd xeryeoux yejdfck yufdr ukxuf hccj~mejekxdycfdk+

    Feyumcxdk sdk` xcjoum hdmdj ~ek`ejodk`dk ldycmcxdy dkxdrjufd hdrc

    yeoudb ~erdk`fdx mukdf dkxdrd mdck dhdmdb dkxdrjufd cxu bdruy jekdk`dkc

    yegujmdb ~erdkxc fakxram+ Ukxuf jej~erie~dx ~rayey ~erdkidk`dk hdk

    ~ek`ejodk`dk dkxdrjufd- oeoerd~d ~erdkxc odkxu ~ek`ejodk` ycyxej dkxdrjufd

    yerck` hcjdklddxfdk+ ^ek``ukddk ~erdkxc odkxu ukxuf jek`ejodk`fdk

    dkxdrjufd jej~uksdc feukxuk`dk dkxdrd mdck 7

    4+ Dkxdrjufd sdk` hcbdycmfdk jekgdhc meocb odcf

    ?+ ^ra`rdj dkxdrjufd jekgdhc juhdb hcxumcy hdk meocb

    efakajcy ukxuf hc~emcbdrd+

    ?+3+8 Yxrdxe`c ek`ejodk`dk Dkxdrjufd

    ^ra`rdj d~mcfdyc xerhcrc dxdy hud od`cdk ~ekxck`- od`cdk ~erxdjd dhdmdbod`cdk dkxdrjufd sdk` oerluk`yc yeod`dc ydrdkd hcdma` dkxdrd jdkuycd hek`dk

    faj~uxer+ Od`cdk fehud dhdmdb od`cdk d~mcfdyc sdk` jeru~dfdk odc`dk sdk`

    oerluk`yc ukxuf jek`bdycmfdk cklarjdyc oerhdydr amdbdk hdxd sdk` yuhdb

    hcjdyuffdk ameb ~ek``ukd mepdx dm`arcxjd sdk` hcysdrdxfdk ameb d~mcfdyc

    xeryeoux+

    Hdmdj ~ek`ejodk`dk od`cdk dkxdrjufd ~ermu jej~erbdxcfdk oeoedrd bdm

    yeod`dc oercfux "Ydkxayd- Ckyd~- ?>>8#7

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    ^ek`exdbudk xekxdk` jefdkcyje luk`yc jdkuycd yeod`dc

    ~ek``ukd iaj~uxer Oerod`dc cklarjdyc sdk` oerbuouk`dk hek`dk fdrdfxercyxcf

    hcdma` sdk` iufu~ meodr+

    ^ek``ukddk ~raxaxc~e sdk` hchdydrfdk ~dhd y~eyclcfdyc

    hcdma` larjdm sdk` hcyuyuk yeidrd oerydjd*ydjd dkxdrd

    "idmak# ~ek``ukd hdk ~erdkidk` ycyxej+

    Xefkcf e|dmudyc sdk` hc`ukdfdk ukxuf jek`e|dmudyc bdycm

    ~rayey~raxaxs~e sdk` xemdb hcmdfufdk+

    ?+3+5Ldfxar Jdkuycd

    Hdmdj jerdkidk` yeoudb ycyxej ckxerdfyc jdkuycd hdk faj~uxer

    yej~urkd jdfd ~erdkidk` xchdf ydgd bdruy jek`exdbuc dy~ef xefkcy hdrc ycyxej

    faj~uxer xeryeoux- xexd~c gu`d bdruy jek`erxc od`dcjdkd jdkuycd jek`amdb

    cklarjdyc+ Jdkuycd jeru~dfdk dy~ef ~ekxck` hdmdj yeoudb ycyxej faj~uxer-

    ukxuf jejoudx feyecjodk`dk ~dhd jahem ycyxej iaj~uxer sdk` xemdb fcxd

    fejodk`fdk- jdfd fcxd bdruy jejahemfdk jdkuycd hek`dk idrd sdk` ydjd+

    xexd~c bdm ckc xchdf hd~dx hcfergdfdk hek`dk juhdb fdrekd fdrdfxercyxcf yeyardk`

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    faj~uxer+ Jdkuycd jerdydfdk hukcd ksdxd jek``ukdfdk ~erdkxc sdk` mdwcj

    hcfekdm hek`dk ~dkid ckhrd+ Mepdx ~dkid ckhrd ckcmdb fcxd hd~dx jejoudx jahem

    jdkuycd yeod`dc ~ek`amdb cklarjdyc+ ^dkid ckherd sdk` hcjdfyuh dkxdrd mdck7

    ^ek`mcbdxdk

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    gdrdf- ~aycyc remdxcl- xefyxur hdk pdrkd+ Oeoerd~d cyxcmdb hdmdj ~ek`mcbdxdk hdk

    cmju xekxdk` ~ek`mcbdxdk "|cycak hdk |cyudm yicekie#+

    ^ekhek`drdk

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    ^ekhek`drdk jeru~dfdk ~dkid ckhrd sdk` ~dmck` ~ekxck` yexemdb

    ~ek`mcbdxdk hdmdj hukcd faj~uxer ckxerdfxcl+ Feodksdfdk jdkuycd hd~dx

    jekhexefyc yudrd hdmdj fcydrdk lrefuekyc ?>Bw ydj~dc ?>FBw- Yudrd sdk`

    oerfcydr ~dhd lrefuekyc 4>>>* 8>>>Bw jekseodofdk ~ekhek`drdk jekgdhc meocb

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    "mauhkeyy#+ Gcfd odxdy feocyck`dk hcksdxdfdk yeod`dc > hO "heicoem#- jdfd yudrd

    ocycfdk jej~uksdc xck`fdx feocyck`dk ?>hO- hdk ~eridfd~dk jej~uksdc xck`fdx

    feocyck`dk dkxdrd 5>hO ydj~dc 0>hO+ Feruydfdk xemck`d dfdk xergdhc ~dhd

    feocyck`dk meocb hdrc 48>hO+

    Yekxubdk

    Yekxubdk jeru~dfdk ydrdkd ckxerdfyc sdk` jekhuhufc uruxdk fexc`d

    yexemdb ~ek`mcbdxdk hdk ~ekhek`drdk+ Yekycxclcxdy yekxubdk meocb hcfdcxfdk

    hek`dk dy~ef er`akajci hdmdj yeoudb ycyxej+

    ?+3+< ^ejahemdk Ycyxej ^ek`amdbdk

    Ukxuf hd~dx jejdbdjc idrd fergd ckxerdfyc jdkuycd hek`dk faj~uxer-

    fcxd ~ermu jejoudx yejdidj jahem ycyxej ~ek`amdbdk ~dhd jdkuycd hdk ~dhd

    faj~uxer+ Jdkuycd gu`d jej~uksdc ~erdkxc jdyufdk- ycyxej ~ek`amdb- hdk

    ~erdkxc femudrdk+ Yexcd~ ycfmuy ckxerdfyc- ~erdkxc*~erdkxc ckc dfdk oefergd yeidrd

    oeruruxdk+ Ycyxej ~ek`amdbdk jdkuycd xerhcrc dxdy ~ek`amdbdk ~erye~xudm-

    ~ek`amdbdk Ckxemefxudm "fa`kcxcl#- hdk ~ek`ekhdmcdk jaxarcf+ Sdk` yejudksd

    oerckxerdfyc hek`dk jejars jdkuycd+ Jahem ckc jej~uksdc feydjddk hek`dkjahem ycyxej faj~uxer fak|ekycakdm sdk` jej~uksdc ~ek`amdb "~raieyyar#-

    jejarc- hdk ckxerdfyc hcdkxdrd fehudksd jemdmuc ouy+

    ?+4> Dmdx Odkxu dxdu Xaamy Dkdmcycy hdk Heydck Ycyxej

    Ukxuf jekhd~dxfdk mdk`fdb*mdk`fdb sdk` yeyudc hek`dk jexahama c

    ~ek`ejodk`dk ycyxej sdk` xeryxrufxur- jdfd hcouxubfdk dmdx ukxuf

    jemdfydkdfdkksd+ Dmdx*dmdx sdk` hc`ukdfdk jeru~dfdk dmdx ukxuf jejodkxu

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    hdmdj ~ekck`fdxdk bdycm hdrc ~ek`ejodk`dk ycyxej sdk` dfdk hchafujekxdycfdk-

    odcf sdk` hc`ukdfdk yeidrd jdkudm jdu~uk yeidrd xerfaj~uxercydyc+

    ?+4>+4 ^ek`ekdmdk \cyca ?>>0

    \cyca ?>>0 yddx ckc jeru~dfdk d~mcfdyc xerhe~dk hc femdyksd ukxuf d~mcfdyc

    ~emek`fd~ hdmdj ~ejoudxdk hcd`rdj- mdsaux- `djodr xefkcfdm- hdk mdckksd+ \cyca

    ?>>0 xemdb jeksehcdfdk yejud luk`yc `djodr hdk ciak- yebck``d dkhd xchdf ~ermu

    jejermufdk odfdx jek`djodr xexd~c dkhd ocyd mdk`yuk` jek``ukdfdkksd

    hek`dk ydk`dx juhdb+ Ujujksd xdj~cmdk jeku ~dhd |cyca ?>>0 ckc ydjd hek`dk

    xdj~cmdk ~dhd ~rahuf jcirayalx ye~erxc parh- eiem- ~aper ~ackx"bxx~7!!ppp+yircoh+iaj!hai!4

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    ^rckyc~ fergd ukxuf jek``djodrfdk ybd~e ~dhd mejodr fergd hcyckc

    iufu~ `dj~dk` hcjdkd dkhd bdksd ~ermu ukxuf hrd` dkh hra~ ydgd kaxdyc*

    kaxdyc sdk` dkhd ck ckfdk- hdmdj drxcdk- fmcf hcd`rdj sdk` dkhd ck ckfdk

    fejuhcdk xdbdk xajoam jauye hdk `eyer ~ackxer fe mejodr fergd hdk me~dyfdk

    xajoam jauye+

    Ukxuf yemdkguxksd- fcxd dfdk jek``ukdfdk cyxcmdb hrd` dkh hra~ ckc

    ukxuf jekgemdyfdk ~rayehur xeryeoux+ Ukxuf jekdjodb yxekicm sdk` ~ermu fcxd

    mdfufdkbdksdmdb fmcf jeku lcme ; Ybd~e- mdmu ~cmcb yxekicm sdk` fcxd ~ermufdk

    yeyudc fdxe`arc sdk` xeryehcd+Feouxubdk+ Dkhd gu`d hd~dx jejoufd yxekicm meocbhdrc ydxu+ Idrdksd ydjd ye~erxc hcdxdy hdk yeidrd axajdxcyyxekicmdfdk oerodrcy+

    Jeku Odr- oercyc hdlxdr jeku sdk` hd~dx fcxd `ukdfdk- hcjdkd jeku ckc

    jej~uksdc yuo jeku jdyck`*jdyck` yeyudc hek`dk luk`yc hdrc jeku

    ckhufksd+

    Xaamodr Yxdkhdr- jeru~dfdk fuj~umdk ciak*ciak yxdkhdr sdk` hcyehcdfdk ameb

    \cyca yeidrd axajdxcy+ Pdmdu~uk oe cxu ciak hdrc xaamodr ckc gu`d hd~dx fcxd

    xdjodb dxdu hcfurdk`c yeyudc fe~ermudk+ Heldumx hdrc xaamodr ckc xerhcrc hdrc ciak

    yeod`dc oercfux 7

    @djodr ?+49 Xaamodr~dhd \cyca ?>>0

    Ukxuf jek`exdbuc kdjd hdrc ciak*ciak xeryeoux hd~dx hcmdfufdk hek`dk

    jek`drdbfdk ~ackxer jauye ~dhd ciak sdk` hcxugu- xuk``u yeyddx yebck``d xdj~cm

    kdjd hdrc ciak xeryeoux+

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    @djodr ?+48 Mejodr Fergd Odru ~dhd \cyca ?>>0

    ?+4>+? Jcirayalx Diieyy

    Jciyrayalx Diieyy jeru~dfdk ~ra`rdj d~mcfdyc odycy hdxd faj~uxer

    remdycakdm sdk` hcxugufdk ukxuf fdmdk`dk rujdbdk hdk ~eruydbddk feicm bck``d

    jekek`db+ D~mcfdyc ckc jek``ukdfdk jeyck odycy hdxd Jcirayalx Gex Hdxdodye

    Ek`cke- hdk gu`d jek``ukdfdk xdj~cmdk `rdlcy sdk` ckxucxcl yebck``d

    jejuhdbfdk ~drd ~ek``ukd+

    Jcirayalx Diiey hd~dx jek``ukdfdk hdxd sdk` hycj~dk hdmdj larjdx

    Jcirayalx Diieyy- Jcirayalx Gex Hdxdodye Ek`cke- Jcirayalx YTM Yer|er- Ardime

    Hdxdodye- dxdu yejud fakxdcker odycy hdxd sdk` jekhufuk` yxdkhdr AHOI+ ^drd

    ~ek``ukd dxdu ~ra`rdjjer sdk` bdkhdm hd~dx jek``ukdfdk Jcirayalx Diieyy

    ukxuf jek`ejodk`fdk ~erdk`fdx mukdf d~mcfdyc sdk` faj~mefy- yehdk`fdk ~drd

    ~ra`rdjjer sdk` furdk` bdkhdm hd~dx jek``ukdfdkksd ukxuf jek`ejodk`fdk

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    ~erdk`fdx mukdf d~mcfdyc sdk` yeherbdkd+ Jcirayalx Diieyy gu`d jekhufuk`

    xefkcf*xefkcf ~ejra rdjdk sdk` oerarcekxdyc aogef- xexd~c xchdf hd~dx

    hc`amak`fdk fe hdmdj ~erdk`fdx odkxu ~ejra`rdjdk sdk` oerarcekxdyc aogef+

    HdmdjJcirayalx Diieyy xerhd~dx oeoerd~d od`cdk 7

    d+ Xdomehc`ukdfdk ukxuf jekscj~dk hdxd

    o+ Tuershc`ukdfdk ukxuf jejdkc~umdyc hdxd

    i+ Larj hc`ukdfdk ukxuf lrakxekh d~mcfdyc+ Ocdydksd ukxuf

    jekdj~cmfdk hdxd- jekdjodb hdxd hmm+

    h+ _e~arxhc`ukdfdk ukxuf jejoudx md~ardk

    e+ Jdira hc`ukdfdk ukxuf jemdfufdk ydxu dxdu oeoerd~d

    luk`yc+

    l+ Ypcxib Oadrh

    @djodr ?+45 Xdj~cmdk Dpdm Hdmdj Jejoudx Hdxdodye hdrc Jcirayalx Diieyy

    ?>>0

    ?+4>+9 Odbdyd ^ejra`rdjdk \cyudm Odyci +

    Dhd~uk ~erdk`fdx mukdf sdk` hc`ukdfdk hdmdj xdbd~dk ~eja`rdjdk ckc

    sdfkc ~ejra`rdjdk \cyudm Odyci + \cyudm Odyci jeru~dfdk odbdyd xerie~dx hdk

    xerjuhdb ukxuf jejoudx yudxu d~mcfdyc hdmdj Jcirayalx Pckhapy+ Hek`dk

    495

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    jek``ukdfdk jexahd @rd~bcidm Uyer Ckxerldie "@UC#- |cyudmOdyci jejuhdbfdk

    ~eja rdj ukxuf oerckxerdfyc mdk`yuk` hek`dk emejek*emejekukxuf yexcd~ oekxuf

    ~eja rdjdk+

    \cyudm Odyci jej~uksdc odksdf ydrdkd ukxuf jejodk`uk ~ra rdj

    d~mcfdyc oerodycy Pckhapy hek`dk ie~dx hdk elcycek+ \cyudm Odyci |eryc - hd~dx

    hc ukdfdk ukxuf jejoudx ~ra`rdj d~mcfdyc sdk` yeherbdkd jdu~uk sdk`

    faj~mefy- hdxdodye- hdk HBXJM "^dkhcd- Bekrs- ?>>8#+

    Yeod`dc ~ra`rdj sdk` oerodycy Pckhapy- \cyudm Odyci jej~uksdc

    fejdj~udk ukxuf oerckxerdfyc hek`dk yemurub d~mcfdyc Pckhap- Ye~erxc Jcirayalx

    Pckhapy- Jcirayalx eiem- Jcirayalx Diiey- hdk yeod`dcksd+

    Hek`dk fejdj~udkksd sdk` bdj~cr xchdf xerodxdy- \cyudm Odyci hd~dx

    hc`ukdfdk ukxuf yejud gekcy d~mcfdyc ~eja`rdjdk+ Hek`dk \cyudm Odyci- fcxd

    hd~dx jejoudx d~mcfdyc ~ra`rdj ye~erxc Parh- Eiem dxdu~uk `dje- jumxcjehcd

    hdk yeod`dcksd+

    Feuk``umdk \cyudm Odyci

    \cyudm Odyci jejcmcfc oeoerd~d feuk``umdk hcdkxdrdksd- sdfkc 7

    4+ Jek``ukdfdk ~mdxlarj ~ejoudxdk ~ra rdj sdk` hcoerc kdjd

    He~ema~er Yxuhca- sdk` jejcmcfc xdj~cmdk hdk ydrdkd sdk` ydjd

    hek`dk \cyudm I&& hdk \cyudm G&&+ Hek`dk oe`cxu fcxd hd~dx

    oerjc`rdyc dxdu oemdgdr odbdyd ~ejra`rdjdk mdckksd hek dk juhdb hdk

    ie~dx- xdk~d bdruy oemdgdr hdrc kam md`c+

    ?+ Jejcmcfc iaj~cmer bdkhdm sdk` hd~dx jek`bdycmfdk lcme

    eeiuxdome sdk` meocb ie~dx hdk meocb elcycek hdrc yeoemujksd+9+ Jejcmcfc oeoerd~d xdjodbdk ydrdkd Pcwdrh sdk` odru+ Pcwdrh

    dhdmdb ydrdkd sdk` jej~erjuhdb hchdmdj ~ejoudxdk d~mcfdyc hek`dk

    jek`axajdxcydyc xu`dy*xu`dy xerxekxu+

    8+ Xdjodbdk fakxram*fakxram odru sdk` meocb idk``cb yerxd

    ~ekck`fdxdk fdchdb yxrufxur odbdyd \cyudm Odyci+

    5+ Fejdj~udk jejoudx Dixc|eR hdk ldycmcxdy sdk` meocb odksdf+

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    Oeoerd~d ~erckxdb gu`d jejcmcfc ybarxiux "xajoam ie~dx#-

    ye~erxc jcydmksd Ixrm&K ukxufjejoudx ~rasef odru hdkyeod`dcksd+

    Xaamodr

    Xaamodrdhdmdb xajoam*xajoam sdk` jepdfcmc yudxu ~erckxdb xerxekxu hdrc

    \cyudm Odyci+ Yexcd~ xajoam xeryeoux hd~dx mdk`yuk` hcfmcf ukxuf jemdfufdk

    ~erckxdb xerxekxu+ Ocdydksd xajoam*xajoam ckc jeru~dfdk ~erckxdb*~erckxdb sdk`

    yerck` hc`ukdfdk hdk xerhd~dx ~umd ~dhd jeku \cyudm Odyci+ Yeod`dc iakxab- hdrc

    ~dhd jejcmcb ~erckxdb Ehcx; Ia~s hdrc jeku- ocyd mdk`yuk` jek`fmcf xajoam

    xaamodr+ Xaammodr yxdkhdr |cyudm odyci hc`djodrfdk yeod`dc oercfux7

    @djodr ?+4< XaammodrYxdkhdr \cyudm Odyci

    Larj Pckhapy

    Larj Pckhapy dxdu gekhemd larj dhdmdb hderdb fergd uxdjd- hc jdkd

    fexcfd dfdk jejoudx ~ra`rdj*~ra`rdj d~mcfdyc \cyudm Odyci+ ^dhd larj Ckc-dfdk

    hcmexdfdk oerod`dc jdidj aogef ckxerdfxcl ye~erxc xefy- `djodr- xajoam*xajoam

    ~erckxdb- yirammodr- hdk yeod`dcksd+ Gekhemd Larj ckc ~dhd dpdmksd femcbdxdk

    feicm- xexd~c ufurdkksd ocyd hcuodb*uodb yeyudc hek`dk feouxubdk d~mcfdyc sdk`

    fcxd oudx+

    D~docmd ~ra`rdj d~mcfdyc sdk` xemdb hcoudx dfdk hcgdmdkfdk- yejud sdk`

    xerhd~dx hchdmdjlarj dfdk hcxdj~cmfdk ~dhd mdsdrPckhapy+ Gekhemdlarj ckcmdb

    sdk` kdkxcksd dfdk jekgdhc mdxdr oemdfdk` hdrc d~mcfdyc sdk` hcoudx+ Hdk fexcfd

    jumdc oefergd hek`dk gekhemd larj sdk` fayak`+ Fejuhcdk hcxdjodb*xdjodb

    hek`dk oerod`dc aogef sdk` dfbcrksd dfdk jejoekxuf d~mcfdyc \cyudm Odyci sdk`

    mek`fd~+Larj Pckhapy hc`djodrfdk yeod`dc oercfux7

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    @djodr ?+40Larj Pckhapy \cyudm Odyci

    Xaamoa

    Xaamoa dhdmdb yeoudb faxdf ~erdkxc sdk` jek`dkhuk` yejud aogef

    dxdu iakxramsdk` hcouxubfdk ukxuf jejoekxuf yudxu ~ra`rdj d~mcfdyc+ Iakxram

    dhdmdb yudxu aogef sdk` dfdk jekgdhc ckxerldie "~ek`buouk`# dkxdrd ~ra`rdj

    d~mcfdyc hdk uyerksd- hdk feyejudksd bdruy hcmexdfdk hchdmdj gekhemd Larj

    hcdxdy+ Xaamoa hc`djodrfdk yeod`dc oercfux7

    @djodr ?+42 Xaamoa \cyudm Odyci

    ^rageix E~marer

    Gekhemd ~rageix e~marer dhdmdb gekhemd sdk` jek`dkhuk` yejud lcme

    hchdmdj d~mcfdyc \cyudm Odyci+ Yexcd~ d~mcfdyc hdmdj \cyudm Odyci hcyeoux hek`dk

    cyxcmdb ~rageix "~rasef#- hdk yexcd~ ~rasef ocyd jek`dkhu` meocb hdrc ydxu lcme+

    ^dhd ^rageix e~marer hcxdj~cmfdk yejud lcme sdk` xerhd~dx ~dhd d~mcfdyc

    "~rasef#- jcydmksd larj- jahum- imdyy- hdk yeod`dcksd+ ^rageix e~marer

    hc`djodrfdk yeod`dc oercfux7

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    @djodr ?+43 Gekhemd^rageix E~marer

    Gekhemd^ra~erxcey

    Gekhemd ^ra~erxcey dhdmdb gekhemd sdk` jek`dkhuk` yejud cklarjdycjek`ekdc aogef sdk` xerhd~dx ~dhd d~mcfdyc \cyudm Odyci+ ^ra~erxcey dhdmdb ycldx

    hdrc yeoudb aogef jcydmksd kdjdksd- pdrkd- ufurdk- ~aycyc- hdk yeod`dcksd+

    Yexcd~ aogef yeod`cdk jejcmcfc gekcy ~ra~erxs sdk` ydjd- xexd~c dhd ~umd sdk`

    oeroehd*oehd+

    Fexcfd fdk jek`dxur oekxuf hdk fdrdfxercyxcf hdrc yexcd~ aogef jemdmuc

    gekhemd ~ra~erxcey ckc+ Hc od`cdk ~dmck` dxdy hdrc gekhemd ~ra~erxcey ckc xerhd~dx

    faxdf sdk` jekukgufdk kdjd aogef sdk` yehdk` dfxcl- yehdk`fdk ~ra~erxcksdhcxdj~cmfdk hc od`cdk odpdb hdrc gekhemd ~ra~erxceyksd xeryeoux+ Gekhemd

    ~ra~erxcey hc`djodrfdk yeod`dc oercfux7

    @djodr ?+?> Gekhemd^ra~erxcey

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    Gekhemd Iahe

    Gekhemd iahe dhdmdb ydmdb ydxu gekhemd sdk` ~ekxck` hchdmdj \cyudm Odyci+Gekhemd ckc oercyc fahe*fahe ~ra`rdj sdk` jeru~dfdk ckyxrufyc*ckyxrufyc ukxuf

    d~mcfdyc \cyudm Odyci+ Yexcd~ aogef ~dhd \cyudm Odyci hd~dx hcxdjodbc hek`dk

    fahe*fahe ~ra`rdj ukxuf jemdfufdk xu`dy*xu`dy xerxekxu- jcydmksd jekuxu~

    d~mcfdyc- jejodxdmfdk ~erckxdb- hdk yeod`dcksd+ Gekhemd iahe hc`djodrfdk

    yeod`dc oercfux7

    @djodr ?+?4 Gekhemd Iahe

    ^dhd yddx jekgdmdkfdk \cyudm Odyci- gekhemd ckc xchdf dfdk hcxdj~cmfdk

    ~dhd mdsdr+ Ukxuf jekdj~cmfdkksd- dhd oeoerd~d idrd sdcxu7

    4+ ^cmcb jeku \cep; Iahe

    ?+ Fmcf `dkhd aogef xerxekxu ~dhdlarj Pckhap- dxdu

    9+ Fmcf fdkdk ~dhd faj~akek sdk` hcck ckfdk- mdmu ~cmcb \cep Iahe+

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    ODO CCC

    DKDMCYCY YCYXEJ

    9+4 ^remcjckdrs Ck|eyxc`dxcak

    ^remcjckdrs ck|eyxc`dxcak jeru~dfdk xdbd~ ~erycd~dk- hcjdkd ~dhd

    xdbd~dk ckc hcmdfufdk yur|es fe md~dk`dk dxdu mafdyc hcmdfufdkksd ~ekemcxcdk

    hek`dk xugudk ukxuf jek`chekxclcfdyc bdm*bdm sdk` oerfdcxdk hek`dk ycyxej sdk`

    dfdk hcfejodk`fdk+ ^dhd xdbd~ ckc xerhd~dx md`c oeoerd~d xdbd~dk sdcxu ydydrdk

    ycyxej- fekhdmd hdrc ycyxej sdk` yehdk` oergdmdk- rudk` mck`fu~ ycyxej+

    9+4+4 Ydydrdk Ycyxej

    Yegdmdk hek`dk |cyc XEMFAJ Xa Oeiaje d Medhck` Cklaiaj ^mdser ck

    xbe _e`cak sdcxu ukxuf jekgdhc ~eruydbddkCklaiaj xerfejufd hc fdpdydk

    re`cakdm jdfd oerod`dc u~dsd xemdb hcmdfufdk XEMFAJ ukxuf xexd~ uk``um hdk

    medhck`~dhd yemurub ~rahuf hdk mdsdkdk+ Mdk`fdb yxrdxe`cksd jeruodb hdk

    jerujuyfdk |cyc hdk jcyc ~eruydbddk d`dr yejdfck ydk``u~ jejoercfdk yxrdxe`c

    `uchemdckeyod`c yemurub fdrsdpdk+

    Xemfaj jej~uksd