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8/18/2019 Pertemuan 3 DST
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2.2.11 © 2002 by Prentice Hall
c h a p t e r
2INFORMATION SYSTEMSINFORMATION SYSTEMS
IN THE ENTERPRISEIN THE ENTERPRISEBy Kundang K Juman, Ir. MMSI
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2.2.22 © 2002 by Prentice Hall
LEARNING OBJECTIVESLEARNING OBJECTIVES
• ANALYZE ROLES OF 6 TYPES OFANALYZE ROLES OF 6 TYPES OF
INFORMATION SYSTEMSINFORMATION SYSTEMS
• DESCRIBE TYPES OF INFORMATIONDESCRIBE TYPES OF INFORMATIONSYSTEMSSYSTEMS
• ANALYZE RELATIONSHIPS BETEENANALYZE RELATIONSHIPS BETEEN
B!SINESSB!SINESS PROCESSESPROCESSES
""
© 2002 by
Prentice Hall
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2.2.## © 2002 by Prentice Hall
LEARNING OBJECTIVESLEARNING OBJECTIVES
• E$PLAIN HO SYSTEMS %E$PLAIN HO SYSTEMS %
NETOR&S CREATE NENETOR&S CREATE NE
EFFICIENCIESEFFICIENCIES• E'AL!ATE BENEFITS %E'AL!ATE BENEFITS %
LIMITATIONS OF SYSTEMS %LIMITATIONS OF SYSTEMS %
NETOR&SNETOR&S
""
© 2002 by
Prentice Hall
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2.2.(( © 2002 by Prentice Hall
MANAGEMENTMANAGEMENT
CHALLENGESCHALLENGES• &EY SYSTEM APPLICATIONS&EY SYSTEM APPLICATIONS• F!NCTIONAL PERSPECTI'E OFF!NCTIONAL PERSPECTI'E OF
SYSTEMSSYSTEMS• INTE)RATIN) F!NCTIONS %INTE)RATIN) F!NCTIONS %
PROCESSESPROCESSES
""
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2.2.** © 2002 by Prentice Hall
MANAGEMENTMANAGEMENT
CHALLENGESCHALLENGES1. INTE)RATION+1. INTE)RATION+ D,--eret /0/te/ /ereD,--eret /0/te/ /erear,et0 3- -4ct,3/5ar,et0 3- -4ct,3/5 c3ect,c3ect,
3ra,7at,3a8 8ee8/ 9,--,c48t5 c3/t803ra,7at,3a8 8ee8/ 9,--,c48t5 c3/t80
2. ENLAR)IN) SCOPE OF MANA)EMENT2. ENLAR)IN) SCOPE OF MANA)EMENTTHIN&IN)+THIN&IN)+ H4e /0/te ,e/tet/5H4e /0/te ,e/tet/5
83 9ee83pet t,e 4/t :e 4,9e9 :083 9ee83pet t,e 4/t :e 4,9e9 :0
c33 3:;ect,e/c33 3:;ect,e/
""
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2.2.66 © 2002 by Prentice Hall
TYPES OF INFORMATION SYSTEMSTYPES OF INFORMATION SYSTEMS
DATA OR&ERSDATA OR&ERS
&IND OF SYSTEM )RO!PS SER'ED&IND OF SYSTEM )RO!PS SER'ED
STRATE)IC LE'EL SENIORSTRATE)IC LE'EL SENIOR
MANA)ERSMANA)ERS
MANA)EMENT LE'EL MIDDLEMANA)EMENT LE'EL MIDDLE
MANA)ERSMANA)ERS
OPERATIONALOPERATIONAL
OPERATIONAL LE'ELOPERATIONAL LE'EL
MANA)ERS MANA)ERS
&NOLED)E LE'EL &NOLED)E %&NOLED)E LE'EL &NOLED)E %
SALES % MAN!FACT!RIN) FINANCE ACCO!NTIN) H!MANSALES % MAN!FACT!RIN) FINANCE ACCO!NTIN) H!MAN
RESO!RCESRESO!RCESMAR&ETIN)MAR&ETIN)
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• DECISION S!PPORT SYSTEMSDECISION S!PPORT SYSTEMS =DSS>=DSS>
• MANA)EMENT INFORMATION SYSTEMSMANA)EMENT INFORMATION SYSTEMS =MIS>=MIS>• &NOLED)E OR& SYSTEMS&NOLED)E OR& SYSTEMS =&S>=&S>
• OFFICE A!TOMATION SYSTEMSOFFICE A!TOMATION SYSTEMS =OAS>=OAS>
• TRANSACTION PROCESSIN)TRANSACTION PROCESSIN)
SYSTEMSSYSTEMS =TPS>=TPS>""
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TYPICAL TPS APPLICATIONSTYPICAL TPS APPLICATIONS
Sa8e/ % Mar@et, S0/te/Sa8e/ % Mar@et, S0/te/
MAOR F!NCTIONS OF SYSTEMS+MAOR F!NCTIONS OF SYSTEMS+
• Sa8e/ aaeet5 ar@et re/earch5Sa8e/ aaeet5 ar@et re/earch5
pr33t,35 pr,c,5 e pr394ct/pr33t,35 pr,c,5 e pr394ct/
MAOR APPLICATION SYSTEMS+MAOR APPLICATION SYSTEMS+
• Sa8e/ 3r9er ,-3 /0/te5 ar@etSa8e/ 3r9er ,-3 /0/te5 ar@et
re/earch /0/te5 pr,c, /0/tere/earch /0/te5 pr,c, /0/te
""
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TYPICAL TPS APPLICATIONSTYPICAL TPS APPLICATIONSMa4-act4r, % Pr394ct,3 S0/te/Ma4-act4r, % Pr394ct,3 S0/te/
MAOR F!NCTIONS OF SYSTEMS+MAOR F!NCTIONS OF SYSTEMS+
• Sche948,5 p4rcha/,5 /h,pp,5 rece,,5Sche948,5 p4rcha/,5 /h,pp,5 rece,,5
e,eer,5 3perat,3/e,eer,5 3perat,3/MAOR APPLICATION SYSTEMS+MAOR APPLICATION SYSTEMS+
• Mater,a8/ re/34rce p8a, /0/te/5Mater,a8/ re/34rce p8a, /0/te/5
p4rcha/e 3r9er c3tr38 /0/te/5 e,eer,p4rcha/e 3r9er c3tr38 /0/te/5 e,eer,
/0/te/5 4a8,t0 c3tr38 /0/te//0/te/5 4a8,t0 c3tr38 /0/te/
""
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TYPICAL TPS APPLICATIONSTYPICAL TPS APPLICATIONSF,ace % Acc34t, S0/te/F,ace % Acc34t, S0/te/
MAOR F!NCTIONS OF SYSTEMS+MAOR F!NCTIONS OF SYSTEMS+
• B49et,5 eera8 8e9er5 :,88,5 c3/tB49et,5 eera8 8e9er5 :,88,5 c3/t
acc34t,acc34t,
MAOR APPLICATION SYSTEMS+MAOR APPLICATION SYSTEMS+
• )eera8 8e9er5 acc34t/ rece,a:8e5)eera8 8e9er5 acc34t/ rece,a:8e5
acc34t/ pa0a:8e5 :49et,5 -49/acc34t/ pa0a:8e5 :49et,5 -49/aaeet /0/te/aaeet /0/te/
""
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TYPICAL TPS APPLICATIONSTYPICAL TPS APPLICATIONSH4a Re/34rce/ S0/te/H4a Re/34rce/ S0/te/
MAOR F!NCTIONS OF SYSTEMS+MAOR F!NCTIONS OF SYSTEMS+
• Per/3e8 rec3r9/5 :ee-,t/5Per/3e8 rec3r9/5 :ee-,t/5
c3pe/at,35 8a:3r re8at,3/5 tra,,c3pe/at,35 8a:3r re8at,3/5 tra,,
MAOR APPLICATION SYSTEMS+MAOR APPLICATION SYSTEMS+
• Pa0r3885 ep830ee rec3r9/5 :ee-,tPa0r3885 ep830ee rec3r9/5 :ee-,t
/0/te/5 career path /0/te/5/0/te/5 career path /0/te/5per/3e8 tra,, /0/te/per/3e8 tra,, /0/te/
""
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TYPICAL TPS APPLICATIONSTYPICAL TPS APPLICATIONS
Other T0pe/ =e..5 !,er/,t0>Other T0pe/ =e..5 !,er/,t0>
MAOR F!NCTIONS OF SYSTEMS+MAOR F!NCTIONS OF SYSTEMS+
• A9,//,3/5 ra9e rec3r9/5 c34r/eA9,//,3/5 ra9e rec3r9/5 c34r/e
rec3r9/5 a84,rec3r9/5 a84,
MAOR APPLICATION SYSTEMS+MAOR APPLICATION SYSTEMS+
• Re,/trat,3 /0/te5 /t49et tra/cr,ptRe,/trat,3 /0/te5 /t49et tra/cr,pt
/0/te5 c4rr,c484 c8a// c3tr38/0/te5 c4rr,c484 c8a// c3tr38/0/te5 a84, :ee-act3r /0/te/0/te5 a84, :ee-act3r /0/te
""
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2.2.1#1# © 2002 by Prentice Hall
&NOLED)E LE'EL&NOLED)E LE'EL
• INP!TS+INP!TS+ DESI)N SPECSDESI)N SPECS
• PROCESSIN)+PROCESSIN)+ MODELLIN)MODELLIN)
• O!TP!TS+O!TP!TS+ DESI)NS5 )RAPHICSDESI)NS5 )RAPHICS
• !SERS+!SERS+ TECHNICAL STAFFTECHNICAL STAFF
E$AMPLE+ EN)INEERIN) OR&E$AMPLE+ EN)INEERIN) OR&
STATION STATION
KNOWLEDGE WORK SYSTEMSKNOWLEDGE WORK SYSTEMS
(KWS)(KWS)
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2.2.1(1( © 2002 by Prentice Hall
OFFICE AUTOMATION SYSTEMSOFFICE AUTOMATION SYSTEMS
(OAS)(OAS)
• TOARD A PAPERLESSG OFFICETOARD A PAPERLESSG OFFICE
• REDESI)N OF OR& FLOREDESI)N OF OR& FLO
• INTE)RATED SOFTAREINTE)RATED SOFTARE• ER)ONOMIC DESI)NER)ONOMIC DESI)N
• BRI)HT5 CHEERF!LBRI)HT5 CHEERF!L
OR& SPACEOR& SPACE
E$AMPLE+ PRESENTATION )RAPHICSE$AMPLE+ PRESENTATION )RAPHICS
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2.2.1*1* © 2002 by Prentice Hall
MANA)EMENT LE'ELMANA)EMENT LE'EL
• INP!TS+INP!TS+ HI)H 'OL!ME DATAHI)H 'OL!ME DATA
• PROCESSIN)+PROCESSIN)+ SIMPLE MODELSSIMPLE MODELS
• O!TP!TS+O!TP!TS+ S!MMARY REPORTSS!MMARY REPORTS
•!SERS+!SERS+ MIDDLE MANA)ERSMIDDLE MANA)ERS
E$AMPLE+ ANN!AL B!D)ETIN)E$AMPLE+ ANN!AL B!D)ETIN)
MANAGEMENT INFORMATIONMANAGEMENT INFORMATION
SYSTEMSSYSTEMS (MIS)(MIS)
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2.2.1616 © 2002 by Prentice Hall
• STR!CT!RED % SEMISTR!CT!RED % SEMI
STR!CT!RED DECISIONSSTR!CT!RED DECISIONS
• REPORT CONTROL ORIENTEDREPORT CONTROL ORIENTED
• PAST % PRESENT DATAPAST % PRESENT DATA
• INTERNAL ORIENTATIONINTERNAL ORIENTATION
• LEN)THY DESI)N PROCESSLEN)THY DESI)N PROCESS
""
MANAGEMENT INFORMATIONMANAGEMENT INFORMATION
SYSTEMSSYSTEMS (MIS)(MIS)
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2.2.1
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2.2.1?1? © 2002 by Prentice Hall
MANA)EMENT LE'ELMANA)EMENT LE'EL
• INP!TS+INP!TS+ LO 'OL!ME DATALO 'OL!ME DATA
• PROCESSIN)+PROCESSIN)+ INTERACTI'EINTERACTI'E
• O!TP!TS+O!TP!TS+ DECISION ANALYSISDECISION ANALYSIS
•!SERS+!SERS+ PROFESSIONALS5 STAFFPROFESSIONALS5 STAFF
E$AMPLE+ CONTRACT COST ANALYSISE$AMPLE+ CONTRACT COST ANALYSIS
DECISION SUPPORT SYSTEMSDECISION SUPPORT SYSTEMS
(DSS)(DSS)
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2.2.11 © 2002 by Prentice Hall
• FLE$IBLE5 ADAPTABLE5 !IC&FLE$IBLE5 ADAPTABLE5 !IC&
• !SER CONTROLS INP!TSJO!TP!TS!SER CONTROLS INP!TSJO!TP!TS
• NO PROFESSIONAL PRO)RAMMIN)NO PROFESSIONAL PRO)RAMMIN)
• S!PPORTS DECISION PROCESSS!PPORTS DECISION PROCESS
• SOPHISTICATED MODELIN) TOOLSSOPHISTICATED MODELIN) TOOLS""
DECISION SUPPORT SYSTEMSDECISION SUPPORT SYSTEMS
(DSS)(DSS)
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2.2.22 © 2002 by Prentice Hall
STRATE)IC LE'ELSTRATE)IC LE'EL
• INP!TS+INP!TS+ A))RE)ATE DATAA))RE)ATE DATA
• PROCESSIN)+PROCESSIN)+ INTERACTI'EINTERACTI'E
• O!TP!TS+O!TP!TS+ PROECTIONSPROECTIONS
•!SERS+!SERS+ SENIOR MANA)ERSSENIOR MANA)ERS
E$AMPLE+ * YEAR OPERATIN) PLANE$AMPLE+ * YEAR OPERATIN) PLAN
EXECUTIVE SUPPORT SYSTEMSEXECUTIVE SUPPORT SYSTEMS
(ESS)(ESS)
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2.2.2121 © 2002 by Prentice Hall
• TOP LE'EL MANA)EMENTTOP LE'EL MANA)EMENT
• DESI)NED TO THE INDI'ID!ALDESI)NED TO THE INDI'ID!AL
• TIES CEO TO ALL LE'ELSTIES CEO TO ALL LE'ELS
• 'ERY E$PENSI'E TO &EEP !P'ERY E$PENSI'E TO &EEP !P
• E$TENSI'E S!PPORT STAFFE$TENSI'E S!PPORT STAFF""
EXECUTIVE SUPPORT SYSTEMSEXECUTIVE SUPPORT SYSTEMS
(ESS)(ESS)
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2.2.2222 © 2002 by Prentice Hall
INTERRELATIONSHIPS AMONG SYSTEMSINTERRELATIONSHIPS AMONG SYSTEMS
ESS
TPS&S
OAS
DSSMIS
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2.2.2#2# © 2002 by Prentice Hall
SYSTEMS FROM A FUNCTIONALSYSTEMS FROM A FUNCTIONAL
PERSPECTIVEPERSPECTIVE• SALES % MAR&ETIN) SYSTEMSSALES % MAR&ETIN) SYSTEMS
• MAN!FACT!RIN) % PROD!CTIONMAN!FACT!RIN) % PROD!CTION
SYSTEMSSYSTEMS
• FINANCE % ACCO!NTIN) SYSTEMSFINANCE % ACCO!NTIN) SYSTEMS
• H!MAN RESO!RCES SYSTEMSH!MAN RESO!RCES SYSTEMS
""
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2.2.2(2( © 2002 by Prentice Hall
SALES & MARKETINGSALES & MARKETING
INFORMATION SYSTEMINFORMATION SYSTEM
SYSTEM DESCRIPTION OR)ANIZATIONAL LE'EL
ORDER PROCESSIN) ENTER5 PROCESS5 TRAC& ORDERS OPERATIONAL
MAR&ET ANALYSIS IDENTIFY C!STOMERS % MAR&ETS &NOLED)E
PRICIN) ANALYSIS DETERMINE PRICES MANA)EMENT
SALES TRENDS PREPARE *YEAR FORECASTS STRATE)IC
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2.2.2*2* © 2002 by Prentice Hall
MANUFACTURINGMANUFACTURING
INFORMATION SYSTEMINFORMATION SYSTEM
SYSTEM DESCRIPTION OR)ANIZATIONAL LE'EL
MACHINE CONTROL CONTROL ACTIONS OF E!IPMENT OPERATIONAL
COMP!TERAIDEDDESI)N DESI)N NE PROD!CTS &NOLED)E
PROD!CTION PLANNIN) DECIDE N!MBER5 SCHED!LE OF PROD!CTS MANA)EMENT
FACILITIES LOCATION DECIDE HERE TO LOCATE FACILITIES STRATE)IC
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2.2.2626 © 2002 by Prentice Hall
FINANCE & ACCOUNTINGFINANCE & ACCOUNTING
INFORMATION SYSTEMINFORMATION SYSTEM
SYSTEM DESCRIPTION OR)ANIZATIONAL LE'EL
ACCO!NTS RECEI'ABLE TRAC& MONEY OED TO FIRM OPERATIONAL
PORTFOLIO ANALYSIS DESI)N FIRMKS IN'ESTMENTS &NOLED)E
B!D)ETIN) PREPARE SHORT TERM B!D)ETS MANA)EMENT
PROFIT PLANNIN) PLAN LON)TERM PROFITS STRATE)IC
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2.2.2
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2.2.2?2? © 2002 by Prentice Hall
EXAMPLES OF BUSINESSEXAMPLES OF BUSINESS
PROCESSESPROCESSES• MAN!FACT!RIN) % PROD!CTION+MAN!FACT!RIN) % PROD!CTION+
A//e:8, pr394ct5 chec@,A//e:8, pr394ct5 chec@,
4a8,t05 pr394c, :,88/ 3- ater,a8/4a8,t05 pr394c, :,88/ 3- ater,a8/• SALES % MAR&ETIN)+SALES % MAR&ETIN)+ I9et,-0,I9et,-0,
c4/t3er/5 creat, c4/t3erc4/t3er/5 creat, c4/t3er
aaree//5 /e88,aaree//5 /e88,""
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2.2.22 © 2002 by Prentice Hall
EXAMPLES OF BUSINESSEXAMPLES OF BUSINESS
PROCESSESPROCESSES• FINANCE % ACCO!NTIN)+FINANCE % ACCO!NTIN)+ Pa0,Pa0,
cre9,t3r/5 creat, -,ac,a8cre9,t3r/5 creat, -,ac,a8
/tateet/5 aa, ca/h acc34t//tateet/5 aa, ca/h acc34t/• H!MAN RESO!RCES+H!MAN RESO!RCES+ H,r,H,r,
ep830ee/5 ea84at, per-3race5ep830ee/5 ea84at, per-3race5
er388, ep830ee/ ,er388, ep830ee/ , :ee-,t/:ee-,t/p8a/p8a/
""
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2.2.## © 2002 by Prentice Hall
SHIPPIN)SHIPPIN) IN'ENTORYIN'ENTORY
PLANNIN) %PLANNIN) %
FORECASTIN)FORECASTIN)ORDERORDER
PROCESSIN)PROCESSIN)
PROD!CTIONPROD!CTION
PROC!REMENTPROC!REMENT
ACCO!NTIN)ACCO!NTIN)
S!PPLIERSS!PPLIERSC!STOMERSC!STOMERS
LO)ISTICSLO)ISTICS
SER'ICESSER'ICESDISTRIB!TORSDISTRIB!TORS
INTRANETINTRANETINTRANET
SUPPLY-CHAIN MANAGEMENTSUPPLY-CHAIN MANAGEMENT
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2.2.#1#1 © 2002 by Prentice Hall
HOW INFORMATION SYSTEMSHOW INFORMATION SYSTEMS
FACILITATES SUPPLY CHAINFACILITATES SUPPLY CHAIN
MANAGEMENTMANAGEMENT
DECIDE HEN5 HAT TO PROD!CE5 STORE5 MO'EDECIDE HEN5 HAT TO PROD!CE5 STORE5 MO'E
RAPIDLY COMM!NICATE ORDERSRAPIDLY COMM!NICATE ORDERS
TRAC& ORDER STAT!STRAC& ORDER STAT!S
CHEC& IN'ENTORY A'AILABILITY5 MONITOR LE'ELSCHEC& IN'ENTORY A'AILABILITY5 MONITOR LE'ELS
TRAC& SHIPMENTSTRAC& SHIPMENTS
PLAN PROD!CTION BASED ON ACT!AL DEMANDPLAN PROD!CTION BASED ON ACT!AL DEMAND
RAPIDLY COMM!NICATE PROD!CT DESI)N CHAN)ESRAPIDLY COMM!NICATE PROD!CT DESI)N CHAN)ES
PRO'IDE PROD!CT SPECIFICATIONSPRO'IDE PROD!CT SPECIFICATIONS
SHARE INFORMATION ABO!T DEFECT RATES5 RET!RNS...SHARE INFORMATION ABO!T DEFECT RATES5 RET!RNS...
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2.2.#2#2 © 2002 by Prentice Hall
TRADITIONALTRADITIONAL
VIEW OF SYSTEMSVIEW OF SYSTEMS• ITHIN THE B!SINESS+ITHIN THE B!SINESS+ There areThere are
-4ct,3/5 each ha, ,t/ 4/e/ 3--4ct,3/5 each ha, ,t/ 4/e/ 3-
,-3rat,3 /0/te/,-3rat,3 /0/te/• O!TSIDE THE OR)ANIZATIONSO!TSIDE THE OR)ANIZATIONS
BO!NDARIES+BO!NDARIES+ There are c4/t3er/ a9There are c4/t3er/ a9
e93r/e93r/
F!NCTIONS TEND TO OR& IN ISOLATIONF!NCTIONS TEND TO OR& IN ISOLATION
""
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2.2.#### © 2002 by Prentice Hall
Sa8e/ %
Mar@et,
Acc34t,
F,ace
Ma4-act4r,
H4a
Re/34rce/
ENTERPRISE SYSTEMENTERPRISE SYSTEM
B4/,e// Pr3ce//e/B4/,e// Pr3ce//e/
Eterpr,/e,9eEterpr,/e,9e
B4/,e// Pr3ce//e/B4/,e// Pr3ce//e/
'e93r/ C4/t3er/
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2.2.#(#( © 2002 by Prentice Hall
BENEFITS OF ENTERPRISEBENEFITS OF ENTERPRISE
SYSTEMSSYSTEMS
• FIRM STR!CT!RE % OR)ANIZATION+FIRM STR!CT!RE % OR)ANIZATION+
Oe 3ra,7at,3Oe 3ra,7at,3
• MANA)EMENT+MANA)EMENT+ F,r,9e @38e9eF,r,9e @38e9e:a/e9 aaeet pr3ce//e/:a/e9 aaeet pr3ce//e/
• TECHNOLO)Y+TECHNOLO)Y+ !,-,e9 p8at-3r!,-,e9 p8at-3r
• B!SINESS+B!SINESS+ M3re e--,c,et 3perat,3/ %M3re e--,c,et 3perat,3/ %
c4/t3er9r,e :4/,e// pr3ce//e/c4/t3er9r,e :4/,e// pr3ce//e/
""
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2.2.#*#* © 2002 by Prentice Hall
CHALLENGES OF ENTERPRISECHALLENGES OF ENTERPRISE
SYSTEMSSYSTEMS
• DA!NTIN) IMPLEMENTATIONDA!NTIN) IMPLEMENTATION
• HI)H !P FRONT COSTS % F!T!REHI)H !P FRONT COSTS % F!T!RE
BENEFITSBENEFITS
• INFLE$IBILITYINFLE$IBILITY
• HARD TO REALIZE STRATE)ICHARD TO REALIZE STRATE)IC
'AL!E'AL!E
""
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2.2.#6#6 © 2002 by Prentice Hall
INDUSTRIAL NETWORKSINDUSTRIAL NETWORKS
LIN& FIRMS INTO IND!STRYIDELIN& FIRMS INTO IND!STRYIDE
SYSTEMSYSTEM
• HORIZONTAL+HORIZONTAL+ L,@ -,r/ , /aeL,@ -,r/ , /ae,94/tr05 ,c849, c3pet,t3r/,94/tr05 ,c849, c3pet,t3r/
• 'ERTICAL+'ERTICAL+ L,@ -,r ,th /4pp8,er/L,@ -,r ,th /4pp8,er/
, /ae ,94/tr0, /ae ,94/tr0
""
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22 #