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Since the beginning of my career, I have been in contact with customers.I have developed a strong ability to understand the customer needs and expectations. Not only am I a great listener, when it comes to feedback, it has always been one of my strongest points to make sure all concerned parties are informed at any time.It's in my nature to look for creative solutions to keep the customer satisfied, always keeping a good balance between the customer needs and the goal of the company.
[email protected] +32 (0)478 88 04 56 Sandra Windey
Agenda• Professional qualifications• Work experience• Expertise• Achievements• Language skills• Personal Profile• Honest evaluation of myself• Me in my free time• Why would you hire me for the job• Ref. & links
Professional Qualifications
• Master in engineering
Main triggers
• 20 years experience in customer relations
• Eager to a high customer and co-worker satisfaction
Work experienceM
BS • Account Manager
• 1997-1999• Internal sales• IT solutions &
services• KMO market• Price negotiations• Public Tenders• E-commerce
Atra
xis • Coach Account
Manager• 1999-2003• Service Delivery
function• SLA negotiations• Single point of
contact• Follow up on
projects• Elaborate technical
offers & contracts
Alln
ex • Customer Service• 2004-2015• Technical/legal
requirements transport
• Incoterms• Documentary
collections• Letter of credit• Supply chain
My projects
IMPROVEMENTS CUSTOMER RELATED • Analyse & optimise the order pattern of the customer & improve the deliveries
accordingly.• Did an important investigation in the consignment stock of a customer
(difference that existed already for many years) Due to this the company could invoice +/- 45.000 EUR.
• Thanks to positive recommendation among the Sabena customers, I was asked to be the main contact for the biggest partner.
IMPROVEMENTS OF THE DEPARTEMENT • Description of the rules and tasks of the department. (Do's & Don'ts).• Elaboration, documentation and explanation of work procedures and training
sessions. (stock management, export,...).
Languages
• Basic knowledge
• Daily use and practical oral & written knowledge
• Official language previous employer
• Native speaker
Dutch English
GermanFrench
My personal profile
• High sense of duty, reliable and motivated person
• Eager to deliver quality work• Problem solver and co-thinker• Focused to improve way of working• Service minded & building long-term
relationships• Like to help others and propose solutions
An honest evaluation of myself
Customer Minded
Reliable
Communication (Oral)
Communication (Written)
Communication (listening)
Cooperate
Initiative
Planning
Analytical thinking
Why would you hire me?Because you need someone who is committed to your customers
Because you need someone who can bring value to the team.
[email protected] +32 (0)478 88 04 56 Sandra Windey
• Evaluation Allnex• Recommendation letter Atraxis• Recruitment & training observations• Master in Engineering (diploma)