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CURRICULUM VITAE

PRAVEEN SINGANI Mobile: +971-56-4561169

[email protected]_________________________________________________________________________

CAREER OBJECTIVE:

A dedicated, hardworking and efficient candidate with relevant work experience in Sales, E-commerce, IT and Customer Service across diverse cultural environment; good training background in customer relations notably in providing excellent client service, handling client complaint; endowed with excellent interpersonal and communication skills; proficient in relevant office software systems; knowledgeable in developing action plans and strategic sales techniques; enthusiastic, proactive and dynamic in handling new situations and change of environment. Looking towards a position in any of the above scope in a well-known company where there is much span for upgrading oneself and a stimulus to strive harder with a lot of allegiance to achieve the goals of the company and individual aims too.ACADEMIC QUALIFICATION:

Bachelor of Commerce (B.Com) from Venkateshwara University, Tirupathi Intermediate (10+2) from Board of Intermediate Education, Hyderabad Vocational diploma in Digital Electronics from Govt. ITI

TRAINING:

Diploma in Hardware and Networking from CMS Computers

CompTIA - A+ certification training from JetKing institute

EXPERIENCE DETAILS:

1. Working as RMA&Warranty Tech Support Assistant Supervisor in awok.com (E-commerce), Dubai from August 2015..till date.2. Worked as laptop and desktop service technician in Muzicom Technology, Mumbai from February 2013 to February 2015.3. Worked as hardware technician in Micro System Solutions, Jagtial, Telangana from July 2010 to August 2011.KEY FUNCTIONS

Processing product returns and conduct product failure analysis Ensuring a high level of customer service is delivered to all customers, in accordance with the RMA Team's objectives.

Handling the day-to-day RMA Receiving activities

Working on CRM Working with team leaders to review procedures and customer satisfaction.

Maintaining the stock of RMA Maintaining the high standards of material handling Working on drivers reports regarding their deliveries and cancellations Maintaining, reviewing and updating process documentation on a regular basis and creating new documents as required

Trouble Tickets updating regarding customer complaints Ensuring the targeted KPIs meet the required standards on monthly basis

Working on BITRIX Invoicing of RMA Reporting on delivery status

Processing identified out-of-box items and no fault found items, preparing, labelling and organizing transfer to stores.

Establish and verify suppliers and repair centers are processing RMAs by deadlines or within a timely manner Maintaining records of all outgoing and incoming shipments regarding RMA movement Dealing customer items with vendor supplier service center Answering phone calls and inputting orders into the database

Preparing sample orders for sales staff

Maintaining spreadsheets and recurring reports/records

Maintaining accurate product documentation

Filing damaged-freight claims

Maintaining and ship trade show supplies

Working in tandem with shipping/receiving, quality and complaint departments

KEY FUNCTIONS

Laptop and Desktop chip level repairing

Repairing LEDs, LCDs, TFTs

Projector servicing

Coordinating with dealers for spare parts procurement

Field service

TECHNICAL SKILLS: Trouble shooting all types of computers

Email configuration & trouble shooting

Circuit level and component level troubleshooting

Hardware diagnosis, dis-assembly and re-assembly

Excellent soldering and de-soldering skills

All kinds of laptops, tablets, projectors, PCs, printers and other devices troubleshooting

Cartridge and Toner refilling

CRT, LCD and LED repair and maintenance

Data Recovery

Installation, configuration and troubleshooting of Operating Systems like Windows-8, Windows-7, Vista & XP MS-office Antivirus installation and updating patchesKEY FUN`CTIONS: Testing, resolving and repairing laptop and PC hardware failures

Replacing hard disks, motherboards, RAM, processors and graphic cards

Performing data recovery from faulty hard drives

Visiting customers location for fault checking and servicing

Installing, configuring and troubleshooting Operating System issues

Antivirus installation and configuring updates

Cctv and ip cameras configuration

structured cabling & CCTV Cabling Laptop chip level repairing

Performing laptop fabrication works

Testing, resolving and repairing laptop and PC hardware failures

Replacing hard disks, motherboards, RAM, processors and graphic cards

LED, LCD, TFT troubleshooting and repairing

Projector servicing

Procuring relevant parts and equipment from suppliers and open market

Performing data recovery from faulty hard drives

LED, LCD, audio systems and other electronic equipment repair

Visiting customers location for fault checking and servicing

Installing, configuring and troubleshooting Operating System issues

Antivirus installation and configuring updates

PERSONAL STRENGTHS:

Efficient troubleshooter and problem solver Profound understanding of technical manuals and schematics Ability to learn and relate technical concepts promptly Self-motivated, Resourceful, willing to accept responsibilities, hardworking and keen desire to learn.

PERSONAL PROFILE:Fathers Name

:Srinivas Singani

Date of Birth

:8th August, 1993

Marital Status

:Single

Visa Status

:Employment visa

Passport Number

:J3450380

Languages known

:English, Hindi and Telugu

Place: Dubai

(PRAVEEN.S)

Date: