Office Solutions

Presentation to NWPCSS

March 13th 2014

Delivered by Mike Low / Stuart Derbyshire

Office Solutions

Agenda

• Spend Figures 2013/14

• Review of MPP – lines of engagement 2014

• MPP New Figures by Consortium

• Marketing

• E-procurement update

• New Account Managers

• Call Plans

• Closed Loop

• Office Depot & Office Max merger update

• AOB

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Education Spend 2013/14

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MPP Account Management Approach

• E-proc – the majority of end user are now online.

• Compliance – Frameworks for Bulk paper and individual universities going out to tender for Ink and Toner, limit the one stop shop approach through this agreement.

• Weekly Delivery – Multiple end users, not all on one campus.

• Payment in 10 days – Credit card transaction no problem, however, invoicing customers still take 30 days and in some exceptions end user budget holders delay payments by up to 60 days…

• 2014 MPP Plan – To meet with each Consortium and go through contract compliance by University.

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MPP VALUE 2012/13

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Marketing Update:

• P1 – New Products P2 – First Aid P3 – Health & Safety

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E-Procurement update…

• Science Warehouse

• Entering a new contract with SW as of April 2014, which includes reduced Transaction fees for Office Depot from 3% to 1.5%.

• Office Depot will manage the price uploads per SW customer, this will assist OD and the Universities with a clear picture as to what has changed instead of being told pricing and UOM have changed significantly.

• The VAT issue has still not been resolved by SW, but it is in there pipeline to complete….

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Current Members using Science Warehouse

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New Account Management

• Diane Hallet – HEPCW• 8 years Office Supplies Experience, Welsh based Account Manager• Covering Public Sector and Education

• Ellie Hendrey – Inside sales• Ellie has over 3 years Office supplies experience, and has joined the team since

November 2013, Ellie looks after Education customers only whose spend ranges from 0 to 45K

• East Anglia/North London – TBC• Still searching

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Account Management Activity

• 20 day call cycle plans

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Closed Loop Update

• Update sheets to each member

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Office Depot & Office Max update

• Stuart Derbyshire

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AOB

• AOB

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Thank you