Prestige Worldwide

March 13, 2009 Mr. Scott LaCombe 812 NW Chipman Rd Lee's Summit, MO 64063 Dear Mr. LaCombe: Thank you for booking your recent traveling arrangements with us. To show are gratitude, Mr. LaCombe, we are going to give you $50 your next travel purchase with us. Please be sure that our mailing address shows in the window part of the envelopes that are also enclosed. For your convenience, we have enclosed the coupon with this letter. We look forward to serving your travel needs in the coming years. Sincerely, Tj Blogumas Manager Enclosures

March 13, 2009 Mr. Michael Giangreco 1234 NW Palm Lane San Diego, CA 00000 Dear Mr. Giangreco: Thank you for booking your recent traveling arrangements with us. To show are gratitude, Mr. Giangreco, we are going to give you $50 your next travel purchase with us. Please be sure that our mailing address shows in the window part of the envelopes that are also enclosed. For your convenience, we have enclosed the coupon with this letter. We look forward to serving your travel needs in the coming years. Sincerely, Tj Blogumas Manager Enclosures

March 13, 2009 Ms. Alex Bennett 812 NW Chipman Rd. Lee's Summit, MO 64063 Dear Ms. Bennett: Thank you for booking your recent traveling arrangements with us. To show are gratitude, Ms. Bennett, we are going to give you $50 your next travel purchase with us. Please be sure that our mailing address shows in the window part of the envelopes that are also enclosed. For your convenience, we have enclosed the coupon with this letter. We look forward to serving your travel needs in the coming years. Sincerely, Tj Blogumas Manager Enclosures

March 13, 2009 Ms. Anna Person 999 NW Kansas City St Kansas City, MO 64088 Dear Ms. Person: Thank you for booking your recent traveling arrangements with us. To show are gratitude, Ms. Person, we are going to give you $50 your next travel purchase with us. Please be sure that our mailing address shows in the window part of the envelopes that are also enclosed. For your convenience, we have enclosed the coupon with this letter. We look forward to serving your travel needs in the coming years. Sincerely, Tj Blogumas Manager Enclosures

March 13, 2009 Ms. Becky Hand 8761 Poppy Lane Lee's Summit, MO 64086 Dear Ms. Hand: Thank you for booking your recent traveling arrangements with us. To show are gratitude, Ms. Hand, we are going to give you $50 your next travel purchase with us. Please be sure that our mailing address shows in the window part of the envelopes that are also enclosed. For your convenience, we have enclosed the coupon with this letter. We look forward to serving your travel needs in the coming years. Sincerely, Tj Blogumas Manager Enclosures

March 13, 2009 Dr. Jordan Brennen 456 Seasome St. Lee's Summit, MO 64086 Dear Dr. Brennen: Thank you for booking your recent traveling arrangements with us. To show are gratitude, Dr. Brennen, we are going to give you $50 your next travel purchase with us. Please be sure that our mailing address shows in the window part of the envelopes that are also enclosed. For your convenience, we have enclosed the coupon with this letter. We look forward to serving your travel needs in the coming years. Sincerely, Tj Blogumas Manager Enclosures

March 13, 2009 Mr. Connor Moylan 456 Seasome St. Lee's Summit, MO 64086 Dear Mr. Moylan: Thank you for booking your recent traveling arrangements with us. To show are gratitude, Mr. Moylan, we are going to give you $50 your next travel purchase with us. Please be sure that our mailing address shows in the window part of the envelopes that are also enclosed. For your convenience, we have enclosed the coupon with this letter. We look forward to serving your travel needs in the coming years. Sincerely, Tj Blogumas Manager Enclosures

March 13, 2009 Mr Iason Gerdes 31 Hummelweg Kassel, Hessen 34125 Dear Mr Gerdes: Thank you for booking your recent traveling arrangements with us. To show are gratitude, Mr Gerdes, we are going to give you $50 your next travel purchase with us. Please be sure that our mailing address shows in the window part of the envelopes that are also enclosed. For your convenience, we have enclosed the coupon with this letter. We look forward to serving your travel needs in the coming years. Sincerely, Tj Blogumas Manager Enclosures

March 13, 2009 Mr. Bob Sagett 321 Ne Happy St. New York, NY 64026 Dear Mr. Sagett: Thank you for booking your recent traveling arrangements with us. To show are gratitude, Mr. Sagett, we are going to give you $50 your next travel purchase with us. Please be sure that our mailing address shows in the window part of the envelopes that are also enclosed. For your convenience, we have enclosed the coupon with this letter. We look forward to serving your travel needs in the coming years. Sincerely, Tj Blogumas Manager Enclosures

March 13, 2009 Mr. Billy Bob 123 Haha St. Lee's Summit, MO 64011 Dear Mr. Bob: Thank you for booking your recent traveling arrangements with us. To show are gratitude, Mr. Bob, we are going to give you $50 your next travel purchase with us. Please be sure that our mailing address shows in the window part of the envelopes that are also enclosed. For your convenience, we have enclosed the coupon with this letter. We look forward to serving your travel needs in the coming years. Sincerely, Tj Blogumas Manager Enclosures

To: All Prestige Worldwide Employees

From: Tj Blogumas

Date: January 21, 2009

Subject: New Employees and Payroll Procedure

I would like you all to give a warm welcoming to our two new employees Bob and Jeff. They will be starting work on February 3rd. Bob is a new accountant and Jeff is our new sales clerk. They both will be working full time. Please give them a warm welcoming for they are being inducted into the Prestige family.

As for the new payroll procedure each employee will now be required to not only sign in and out each day but also keep track of a time sheet. On this time sheet you will put down the hours worked, when you took a break, and have another employee that you worked with that day sign. We have noticed some people not signing in and out everyday so this will help to make sure we pay you right for the hours you worked.

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Prestige Worldwide

Tj Blogumas-manager

420 NE Highland drive. 64090 Lee’s Summit Missouri

www.prestigeworldwide.com816-576-5309

Prestige Worldwide

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Tj Blogumas-manager420 NE Highland drive, 64090 Lee’s Summit, Missouri

816-576-5309www.prestigeworldwide.com

Prestige WorldwideMarch 10, 2009

Mr Nick Campbell1215 Ne Hendrix DrLee’s Summit, MO 64086

Dear Mr. Campbell:

I am writing in response to the letter you wrote to us on March 6th. I am here to inform you that all your problems you were having are being worked on and we can assure you that the next time you call you will have no issues.

We have bought a new phone and tested the system over and over to make sure that there will be no static. The employee you mentioned did say he had troubles hearing your voice too.

To compensate for your tardiness we will give you $100 dollars off any US fl ight. Whatever fl ight you choose must be through us or you will not recieve the $100 dollars off.

To conclude, when you called us on March 5 you had static issues with the phone and had to call back multiple times. You were tardy to a buisness meeting. We purchased a new phone and tested the new system. You are receiving $100 dolllars off any fl ight in the US. Thank you for your business.

Sincerely,

Tj BlogumasManager

LEGAL REQUIREMENTSThe following rules are required by law and are to be strictly adhered to:

• It is strictly prohibited to send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks. If you receive an e-mail of this nature, you must promptly notify your supervisor.• Do not forward a message without acquiring permission from the sender fi rst.• Do not send unsolicited email messages.• Do not forge or attempt to forge email messages.• Do not send email messages using another person’s email account.• Do not copy a message or attachment belonging to another user without permission of the originator.• Do not disguise or attempt to disguise your identity when sending mail

DISCLAIMERThe following disclaimer will be added to each outgoing email:

‘This email and any fi les transmitted with it are confi dential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not neces-sarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.’

SYSTEM MONITORINGYou must have no expectation of privacy in anything you create, store, send or receive on the company’s com-puter system. Your emails can be monitored without prior notifi cation if [Company] deems this necessary. If there is evidence that you are not adhering to the guidelines set out in this policy, the [Company] reserves the right to take disciplinary action, including termination and/or legal action.

Email PolicyPrestige Worldwide

24 February 2009

GENERAL GUIDLINES1. Be concise and to the point2. Use proper spelling, grammar & punctuation3. Make it personal4. Answer swiftly5. Do not attach unnecessary fi les6. Use proper structure & layout7. Do not overuse the high priority option8. Do not write in CAPITALS9. Don’t leave out the message thread10. Add disclaimers to your emails11. Read the email before you send it12. Do not overuse Reply to All13. Take care with abbreviations and emoticons14. Be careful with formatting15. Do not forward chain letters

16. Do not request delivery and read receipts17. Do not ask to recall a message.18. Do not use email to discuss confi dential informa-tion19. Use a meaningful subject20. Use active instead of passive21. Avoid using URGENT and IMPORTANT22. Avoid long sentences23. Don’t send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks24. Don’t forward virus hoaxes and chain letters25. Keep your language gender neutral26. Don’t reply to spam27. Use cc: fi eld sparingly

all information was taken from http://www.emailreplies.com/

Tj Blogumas-manager420 NE Highland drive, 64090 Lee’s Summit, Missouri

816-576-5309www.prestigeworldwide.com

Prestige Worldwide

PRESTIGE

WORLDWIDE

Company Information

Hours of operation:Mon-Fri: 8am-6pm

Saturday: 12pm-6pmSunday: closed

Telephone:816-576-5309

Website: www.prestigeworldwide.

com

Address: 420 NE Highland drive.

64090 Lee’s Summit Mis-souri

Cruises Now Available to Jamaica

Have you ever wanted to swim with the dolphins over-looking an amazing

beach? Well now you can. Prestige Worldwide is now offering cruises to Jamaica. Spend three days open one of the most luxuries ocean linears there is to date and then spend an-other three days on land in Jamaica. Take a hike, swim with the dolphins or just relax on the beach. Anything is possible in Jamaica. Jamaica is an island nation of the Greater Antilles, 234 kilometres (145 mi) in length and as much as 80 kilometres (50 mi) in width situated in the Caribbean Sea. It is about 145 kilometres (90 mi) south of Cuba, and 190 kilometres (120 mi) west of the island of Hispaniola, on which Haiti and the Dominican Republic are situated. Its

The beatiful beaches of Jamaica

Page 1Continued on page 2

indigenous Arawakan-speaking Taíno inhabitants named the island Xay-maca, meaning the “Land of Wood and Water”, or the “Land of Springs.” Formerly a Spanish possession known as Santiago, it later became the Brit-ish Crown colony of Jamaica. It is the third most populous anglophone country in North America, after the United States and Canada. It remains a Commonwealth realm.

Page 2

Pictures From Our Customers

Thanks to all who contributed!

Pros and cons of a la carte airfare pricingBy Susan StellinWhether you call the practice à la carte pricing or nickel-and-diming passengers, the fees most airlines now charge for everything from food and drinks to checked bags aren't going away. With far fewer people fl ying because of the economy -- especially business travelers -- many carriers are

counting on this revenue more than ever.

"The airlines are doing it because they can't raise fares," says Michael Boyd, president of aviation consulting fi rm Boyd Group International.

And the companies have found that add-ons can be

very profi table. In fact, à la carte pricing has be-come so successful that ana-lysts are predicting airlines may soon institute the even

more nitpicky menu-pricing structure that's been helping Air Canada sur-vive since 2004.

For all of its fl ights, Air Canada of-fers four fare options, each with a different set of extras, such as a free checked bag or an on-board food

voucher. Customers can then add or subtract other services -- forgo frequent-fl ier miles and save $3, for instance, or pay $30 to access the

airline's lounges.

For now, most carriers in the U.S. simply say they are sticking with the à la carte approach and considering tacking on more fees in the year to come.

Letter From the Editor

The Prestige is the fi rst and only travel exclusive newsletter. We strive to bring you the most current and updated news. The sad thing though is anything and everything you just read is fake. We are not a real company. I don’t know why I am typ-ing this.

TJ BLOGUMAS 347 MAIN STREET TOPEKA KS 67209

MS ANNA PERSON 5200 ROSELAWN AVENUE TOPEKA KS 67218

March 9, 2009 Anna Person 5200 Roselawn Avenue Topeka, KS 67218 Dear Ms. Person: Your restaurant, Cowboy Kens, was one of the most interesting I have ever been in. There was however one problem with the service I had on the night of March 2, 2009. I was in your restaurant at roughly 7:30 p.m. After ordering my food I had to wait over an hour for my meal to come. Then when my food arrived, to my surprise, I found a hairball in my salad. I stormed out of your establishment in anger. I do have a solution to this problem. Have the health department come in and inspect your restaurant. There is no excuse for finding a hairball in my salad. I liked the atmosphere of your establishment. I was drawn in by your wonderful advertisements on the television. If only you could get your cooking quarters clean you would have the full thing. I hope we can resolve this quickly and without problems. Sincerely, Tj Blogumas 347 Main Street Topeka, KS 67209

Come Celebrate 12 p.m.-5 p.m. We will be serving hamburgers and hotdogs. Half off cruises to the carribean one day only!.

Cruises• Flights • Fun in the Sun• 100’s of Destinations• ...and much more

GRAND OPENING

420 NE Highland drive. 64090 Lee’s Summit Missouri816-576-5309

www.prestigeworldwide.com

Lee’s Summit’s fi rst international travel company

Tj Blogumas

Prestige Worldwide Employment Application Form DATE ________________________________ Name _____________________________________________________________________________________________ Last First Middle Present address ______________________________________________________________________________________ Number Street City State Zip How long ____________________ Social Security No. _______ – _____ – _________ Telephone (___ )__________________ If under 18, please list age _____________________

Employment desired __ FULL-TIME ONLY __ PART-TIME ONLY __ FULL- OR PART-TIME

May we contact your present employer? __ Yes __ No Did you complete this application yourself __ Yes __ No

Employment History Job Title:___________________________________________ Employed From______________ To _____________ Responsibilities:_______________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ Reason for Leaving:__________________________________________________________________________ Employer:____________________________________________________________________________ Address:_____________________________________________________________________________ Telephone:(______)_________________________ Supervisor:_____________________________________ May we Contact This Employer? __ Yes __ No

I certify that information contained in this application is true and complete. I understand that false information may be grounds for not hiring me or for immediate termination of employment at any point in the future if I am hired. I authorize the verification of any or all information listed above.

Signature______________________________

Date__________________________________

Blogumas 1

Headsets to Answer Phones

Annual Report

Prepared by Tj Blogumas

Manager of communications

Report Distributed April 9, 2009

Prepared for

Prestige Worldwide

Blogumas 2

Summary

There is an immediate need for a switch from the old telephones we are currently using

right now to answer customers calls. The ones we have now are out-dated and noisy. I have

proposed a switch to new wireless headsets. They are more reliable, reduce noise for there are no

phones ringing aloud but in our employee’s ear, and make it simple to answer a call (simply by

touching a button instead of picking up a phone and holding it against your ear). The best

product to choose for the switch is Panasonic’s KX-TCA92 headset. It is currently the cheapest

and best quality product on the market at this time. By going this route we will take the right step

in the direction of making Prestige Worldwide the most modern and highest customer

satisfaction travel agency around!

Introduction

Here at Prestige Worldwide we are currently in a communication crisis. We are still

answering phones from the 1990’s. The phones we are currently using are called jWin JT-P590

Corded Phone. Currently with this phone employees have to wait for it to ring, pick up the

phone, and when complete with the call hang it back up. This poses a few problems. Accidently

an employee can drop or shuffle the phone while picking up or hanging up the phone causing

static and unwanted noise from the customer’s point of view. This drops customer satisfaction

and makes them not call back, in turn making us waste our resources in the telecommunication

sector.

Blogumas 3

Body

I propose to solve this issue is to switch from corded hand held phones to cordless

headsets. The switch will be relatively fast and simple. Switching will be relatively cheap also

for the price for headsets has gone dramatically in the past few years. The ideal headset to switch

too would be the Panasonic KX-TCA92 headset. It only cost $17.45 per headset. It has a speaker

which rest on your ear, instead of in it, so employees answering phones will not feel discomfort

all day. It has a Boom, Noise-cancelling microphone so the customer only hears our employees

voice. The description straight from the website is “Enjoy convenient hands-free conversations

with Panasonic's KX-TCA92 headset. It works with any telephone that has a standard 2.5mm

mini-jack and fits comfortably and securely over your head. In-line controls let you adjust the

volume, and feature a mute button as well. You can reverse the adjustable noise-canceling boom

microphone, so the headset covers the ear you prefer. When not in use, the headset conveniently

folds down for compact storage.”(pcconnection.com)

Another but more expensive route to go would be to use the Plantronics MX250 Mobile

Headset Series. There are two down sides to using this product. The first is that you have the

stick it in your ear like iPod headphones. This is a down side because as an employee working

eight hours all day answering phones you would discover a discomfort from having it in your ear

all day. Another downside is that is more expensive. The price for this one is $33.56 compared to

the $17.45 for Panasonic’s KX-TCA92 headset a $16.11 difference. Almost the price of a new

TCA92 headset. The description for the Plantronics MX250 Mobile Headset Series is

“Experience the hands-free convenience and freedom of the MX200 from Plantronics. You will

love this unique design that stays put and sounds great. Be heard clearly in windy environments

Blogumas 4

with WindSmart technology. Enjoy the lasting comfort and stability of the Flex Grip design

perfect for your busy life.”(pcrush.com)

Conclusion

To conclude in order to increase customer service there is a urgent need to switch from

old telephones to new headsets. The best headset to choose from would be Panasonic KX-

TCA92. It is cheap, reliable, and the best fit for our company needs. By choosing this product we

will increase customer satisfaction, accidental hang ups, increase answering time, and reduce

noise for there will be no phones ringing out loud. This would definitely be the next step for

making Prestige Worldwide the best travel agency around!

Works Cited

http://www.pcconnection.com/IPA/Shop/Product/Detail.htm?sku=6999046&oext=1038A&ci_sr

c=14110944&ci_sku=6999046

http://www.pcrush.com/product/Cordless-and-Mobile-Phone-Headsets/86007/Plantronics-

MX250-Mobile-Headset-Series?refid=1238

http://www.ehow.com/video_4757341_wireless-telephone-headsets.html

http://www.ccs.uottawa.ca/internal/tel/headsets.html

International Travel Agency

Contact Information

420 NE Highland Drive Lee’s Summit, MO 64081www. prestigeworldwide. com

Tel: (816)- 773-7844

Jordan Brennan- Managaer/ [email protected]

TJ Blogumas- Manager/ [email protected]

Connor Moylan- Manager/ [email protected]

Prestige

Worldwide

FlyingAirlines that we offer:United Airlines Delta Airlines Contenintal AirlinesSouthwest Airlines US Airways

Destinations:Miami .............................................................................$90-$150New York ........................................................................ $85-$175Chicago .......................................................................... $35-$100Dallas ................................................................................ $50-$95San Diego ..................................................................... $115-$200Mexico City ............................................................... $200-$250Jamaica ............................................................................... $11-$12London .......................................................................$350-$600Berlin ........................................................................... $150-$400Rome ......................................................................... $400-$550

Paris .............................................................................. $375-$650

You Name the Price...We Find it!

Only Prestige WorldWide can get the best deals on flights from all over the world!

Prestige

CruisesAirlines that we offer:Royal CaribbeanCarnivalDisney CruisesPrincess CruisesNorwegian Cruises

Destinations:Bahamas ................................................................... $1500-$1750Jamaica ..................................................................... $1000-$1755Key West .................................................................. $875-$1000Madagascar .............................................................. $1575-$2100Hawaii ...................................................................... $1150-$1800Alaska .........................................................................$750-$1050Ireland ....................................................................... $1150-$1550London ...................................................................$1650-$2000Greece .....................................................................$1500-$2300Rome ..................................................................... $1800-$2000Paris ......................................................................... $1000-$1650

Save hundreds on our family cruise deals and get travel with your family!

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Prestige Worldwide