Priya JhaFlat- F1104, Cosmos, Magarpatta City, Hadapsar, Pune, Maharashtra E-mail: priya.sadanand.jha@gmail.comPhone: +91-7093002452

Objective: Seeking a position to design, develop, and configure software systems to meet market and/or client requirements end-to-end ; from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product.

Experience Summary

Working as Software Engineer, AD (Application Development) at Accenture Services Private Ltd, Hyderabad, for 2.5 years. Strong knowledge in application development using PL/SQL and also XML parsing using PLSQL.

1.5 Years of work experience in Agile methodology. Strong work experience in CRM domain including design and architecture of client requirements. An effective communicator with excellent relationship building & interpersonal skills. Comfortable in interacting

across multiple levels of organization and management.

PL/SQL & UNIX Experience Implementation of Business Applications/Client Requirements using Oracle Relational Database Management

System (RDBMS). Finalized design and architecture of the new business requirements and created Functional & Technical Design

documents for the same for multiple releases within the project. Developed complex database objects like Stored Procedures, Functions, Packages and Triggers using PL/SQL. Expertise in exception handling. Good knowledge of key Oracle performance related features such as

performance optimization, etc. Effectively created & made use of Views, Tables, Constraints, and Sequences & Index. Created Unix Scripts for invoking SQL scripts and integrate with other middleware like Vitria, Oracle fusion etc Created Unix Shell scripts to simulate E2E responses in Development Platforms for efficient unit & module testing. Excellent experience in providing L2 and L3 support. Worked on patching, patch automation, production

deployment and post-deployment support.

CRM Experience Experience in consulting, development and maintenance support on Amdocs Clarify CRM. Detailed knowledge of E2E provisioning system for different cable products including VoIP, Internet, Television

and mobile products like MVNO. Hands on programming experience on different components of Clarify CRM like Business Rules, cbBatch, Forms,

Contextual objects, Tuxedo layer etc. Extensive experience in using Clarify utilities like UIEditor, CBToolkit, Dataex and cbbatch to identify, develop and

implement business solutions.

Others Good knowledge of patch creation and patch promotion. Experienced in Unix scripting, Tool Good understanding of BMC Remedy ITIL, Change Process, RTC, Incident Management, JIRA-confluence Good communication skills to interact with BSS and Clients during high priority and critical incidents and provide

quick resolution as well.

Education

Bachelor of Engineering in Electronics & Telecommunication from Ramdeobaba College of Engineering and Management, Nagpur (R.T.M. Nagpur University),Maharashtra, India,2014

Project Experience:

Dual Run Development for RMS (retek merchandising system):Developing Scripts to validate the data that is there in the old RMS version and that in the new RMS version so that there are no discrepancies and there is smooth transition from old to new version of RMS.Technologies used: Oracle PL/SQL, UNIXDuration: December 2015 – presentResponsibilities & Details

Purging and Archiving of data:Individually designed, developed and tested script for the purging and archiving data to free memory space from database for effective database operations.Technologies used: Oracle PL/SQL, UNIXDuration: October 2015 - November 2016Responsibilities & Details

Triple play system for an European Telco client :Developed a new set of system to handle the triple play installation for customer i.e. customers will be able to have Internet, VoIP and Digital TV on the same CPE.Technologies used: Oracle PL/SQL, UNIX, Amdocs Clarify CRM.Duration : January 2015 – November 2016Responsibilities & Details :

MVNO system for an European Telco client: Provided solution for a European Telco client to provide mobile services to customer. Worked on design of multiple E2E flows as well.Technologies used: Oracle PL/SQL, UNIX, OFF middleware, Amdocs Clarify CRM.Duration : June 2015 – November 2016Responsibilities & Details :

Technical Skills/Competencies

Languages PL-SQL, Clarify, C, UNIXTools & IDE PL/SQL Developer, TOADDatabases Oracle 8i, 10g, 11gScripting UNIX shell scriptsOperating Systems Windows 95/98/2000/XP/7/8

Personal Details:

Date of Birth : 6th September 1992Permanent Address : Q.No. B/8, WCL, CGM Complex, Jaripatka, Nagpur - 14Current Location : Pune, Maharashtra, India

Other information

Develop, test and implement application software with established process Taking responsibilities of all CRM deliveries via the AD team. Reviewing and tracking defects in the deliveries throughout the delivery life

cycle. Supporting maintenance & support teams during escalated/priority issue to

provide quick resolution/work-around.

Designing solution approach and estimating effort for the activity Ensuring healthy rapport with the end client throughout the development and

support activities.

Develop, test and implement application software with established process Collaborate with test team in covering test scripts and provide support during

Integration Test phase. Support and resolve defects identified.

Designing solution approach and estimating effort for the activity. Develop and test the scripts for the design.

Hobbies: Adventure sports like Rock Climbing, Trekking and hiking Proficient in English, Hindi, Marathi, Maithili. Social, confident, hardworking, enthusiastic and a fast learner. Ability to work both individually and in team.