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Priyanka Jain Mob:-08527405233
Email: [email protected]
Present add. House no.-498, near Huda market, sector-40,
gurgaon.(H.R.)
Permanent add.- azad chowk, ward. No. -25, balaghat, m.p.
Professional Objective-
My objective is to become a versatile professional. I wish to
work in an organization thatcompletely understands my
potential/talent and also help me to build a platform where in Ican
discover my new skills and potential and also develop them.
ACADEMIC QALIFICATION
Post Graduation MBA in (HR) Sikkim Manipal University 2011
Pursuing
Bachelor of Business
Administration BBA in
(marketing)
R.T.M. Nagpur University 2009 65.00%
Higher Secondary School
ExaminationMadhya Pradesh-Board 2002 78.67%
Senior School Certificate
ExaminationMadhya Pradesh-Board 2000 73.00%
total Work experience : 3.5 years
EMPLOYMENT HIGHLIGHTS
Since Nov 2009 to Mar 2011 worked with CAC All-rounder Nagpur As
CRM(Customer Relationship manager).
CAC All rounder is the leading social organization from Nagpur
actively involved
with education, adventure and environment based social programs
through which
thousands of youth get benefited.
Job Accountabilities:
Working closely existing clients and Building Relationships with
the clients so
that we can maintain long term relationship and understand the
requirement as
well as their problems, and also with the management.
mailto:[email protected]:[email protected]
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Oversees the customer service department. In addition managing a
team of cus-
tomer service representatives also interacts directly with
customers in an effort torelay their thoughts and concerns to
management.
Routinely reviews the policies and procedures of the customer
service department
in an effort to devise methods of improvement.
Required to train and offer performance management to members of
the team. Working directly with customers, resolve customer
complaints and answer
questions regarding the camps.
With presentation, narrate new ideas and processes to
management, client and to
offices & colleges.
In coordination with the management, creates and implements CRM
policies
and regulations.
Create or serve as communication channel between clients and the
management.
Achievements:- Good communication skills, convincing skills and
presentation skill.Good in team management and giving training to
the team mates.
Since Sep 2007 to Oct 2009 worked with Worked with Birla Sun
life insurancecompany Ltd.as financial consultant for Nagpur
Zone
Responsible for business development through acquisition of high
network clients.
Advice the right insurance policy to the customer with the
compliance guidelines set by
the company.
Record new customer data through the computerized system or fax
and attach the nec-
essary documents before delivering them to the client.
Responsible for selling policies that pay beneficiaries to the
policyholder. Depending on
the policyholders circumstances, at the same time achieve the
Monthly and quarterly tar-get imposed by the company.
Analyze the customer queries and based on the customers queries
take the effective
and preventive actions to resolve the same.
Take time to time feedback from the customer to provide them a
comfortable zoneof working together.
Provide the information about new Insurance policies and updates
to the customer
and take their feedback and work on that.
Explore the new opportunities & dimensions of business by
analyzing the availabledocuments, resources and interaction with
the customer.
Performing the troubleshooting and following the necessary steps
and actions as perpre-determined parameters.
Provide proper information to the user so that they can feel the
comfort while usingservices and facilities.
Achievements:- Good communication skills, convincing skills and
presentation skill.Good in team management and giving training to
the team mate
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Extra Curriculum Activity
Diploma in personality development and soft communication skills
from
Kheragadh University in year 2007-2008
PROFECIENCY IN COMPUTER
Operating System - Windows 7/Vista/XP/ 95/98/2000
Office - MS Office, (Word/Excel/Power Point)
Internet Skills - Well versed in Browsing/Surfing/Searching.
PERSONAL DETAILS
Date of Birth : 25th Nov 1984
Language Known : English and Hindi.
Marital Status : Married
I HEREBY DECLARE THAT THE ABOVE WRITTEN PARTICULARS ARE TRUE TO
THE
BEST OF MY KNOWLEDGE AND BELIEF
Place-
Date- (Priyanka Jain)
