POLITEKNIK MUKAH SARAWAK

JABATAN PERDAGANGAN

DIPLOMA PENGAJIAN PERNIAGAAN

(PENGURUSAN)

ENTREPRENEURSHIP

(PB201)

BUSINESS PLAN

‘ Lil Home BOOK STORE ’

DPM 2A

PREPARED BY:

NAME NO.MATRIX

SITA ANAK TEDONG 20DPM10F1005

ANNIE TAN 20DPM10F1028

MAGDELINE AK NYAWAI 20DPM10F1018

ROZIETA ANAK GERINSA 20DPM10F1002

MELENNY ANAK PHILIP JANTING 20DPM10F1022

GLORIA NIGA ANAK BRUIN 20DPM10F1020

ACKNOWLEDGEMENT

First of all, grateful to the God for without his providence and bless in granting us

good health and strength, we would not be able to complete this business plan on time.

Moreover, we would like to thank our Entrepreneurship course’s lecturer, Mr. Mohd

Fardillah Bin Wahi for her guidance in accomplishing the task given to us. Her guideline

really had been a major help for us in working out this project.

We also would like to acknowledge all the organization which kindly give us

information about the introduction to business is all about. The organization that has been

help us are Takaful Insurance, Kuching Water Board, TELEKOM, SESCO, KWSP, Bank

Rakyat and BIMB Islamic Bank.

Last but not the least; we would like to thank our family and friends for the moral and

financial support. After that, thanks to the group members for all the cooperation and hard

work. Hope that this hard work is blessed and we can succeed in the future.

LETTER OF AGGREMENT

Lil Home BOOKSTORE

Sub lot No 70 and 71, Block 1, Samarahan Land District, Jalan Dato’ Mohd Musa, 94300

Kota Samarahan, Kuching.

Date: 1st January 2011

To all partners of Lil Home BOOKSTORE

Partnership Agreement of Lil Home BOOKSTORE

1. Hereby all shareholders as mention below have agreed at the advocate and solicitor

office that the following are legal partner of Lil Home BOOKSTORE:

SITA ANAK TEDONG 20DPM10F1005

ANNIE TAN 20DPM10F1028

MAGDELINE ANAK NYAWAI 20DPM10F1018

ROZIETA ANAK GERINSA 20DPM10F1002

MELENNY ANAK PHILIP JANTING 20DPM10F1022

GLORIA NIGA ANAK BRUIN 20DPM10F1020

2. Therefore, all partners will be bound under rules and regulations of this partnership.

Hereby, the partner agreed to contribute capital as follows:

SITA ANAK TEDONG RM15000.00

ANNIE TAN RM10000.00

MAGDELINE ANK NYAWAI RM10000.00

ROZIETA ANAK GERINSA RM10000.00

MELENNY ANAK PHLIP JANTING RM10000.00

GLORIA NIGA ANAK BRUIN RM10000.00

3. It is agreed that the divisions of the profit earned at every end of the business

accounting year will be stated as below:

SITA ANAK TEDONG 22.0%

ANNIE TAN 19.5%

MAGDELINE ANAK NYAWAI 19.5%

ROZIETA ANAK GERINSA 19.5%

MELENNY ANAK PHILIP JANTING 19.5%

GLORIA NIGA ANAK BRUIN 19.5%

4. Responsibility of all partners are:

I. Each partner must be honest and take their responsibility for the task which

had been assigned.

II. Give full commitment in order to achieve the business’ goals.

5. All partner are prohibited from this matter:

I. Discharging his/her share to other person without the knowledge

and agreement of other shareholders.

II. Become grantors to any party using business party.

6. In case of death of any partner, his/her legal inheritor should submit a written notice

within 45 days from the date of the death for the purpose if naming him/her as the

shareholders.

7. Pawns, giving debt or property of the business to other party are only allowable when

it comes to the knowledge of other shareholders and upon agreement.

All these agreed by,

_______________________________

SITA ANAK TEDONG

GENERAL MANAGER.

_______________________________

ANNIE TAN

MARKETING MANAGER.

_______________________________

MAGDELINE ANAK NYAWAI

ADMINISTRATIVE MANAGER.

________________________________

ROZIETA ANAK GERINSA

OPERATION MANAGER.

_________________________________

MELENNY ANAK PHILIP JANTING

FINANCIAL MANAGER.

GLORIA NIGA ANAK BRUIN

HUMAN RESOURCE MANAGER

ITEMS PAGE

EXECUTIVE SUMMARY 1

1 INTRODUCTION 2

2 PURPOSE OF BUSINESS OF BUSINESS PLAN 3

3 COMPANY BACKGROUND 4

4 SHAREHOLDERS BACKGROUND 5-13

5 LOCATION OF THE BUSINESS 14

6 ASSESSMENT OF THE BUSINESS ENVIRONMENT 15

6.1 ECONOMICS ENVIRONMENT 156.2 INDUSTRY ENVIRONMENT 15

6.3 GLOBAL ENVIRONMENT 15

7 MANAGEMENT PLAN 16

7.1 ORGANISATIONAL STRUCTURE 16

7.1.1 COMPANY'S VISION 17

7.1.2 COMPANY'S MISSION 17

7.1.3 COMPANY'S OBJECTIVES 17

7.1.4 COMPANY’ S STRATEGICS 18-19

7.1.5 TYPE OF BUILDING & INFRASTUCTURE 20

7.1.6 ORGANISATION CHART OF LIL HOME BOOKSTORE 21

7.1.7 LIST OF ADMINISTRATIVE PERSONNEL 22

7.1.8 SCHEDULES OF STAFF & RESPONSIBILITIES 23-24

7.1.9 WORKING HOUR SCEDULES 25

7.1.10 REMUNERATION FOR ADMINISTRATIVES STAFF SALARY

26

7.1.11 LIST OF OFFICE EQUIPMENT 27-30

7.1.12 SOURCES OF OFFICE EQUIPMENT 31

7.2 PRODUCTION PROCESS 32-34

7.2.1 PROCESS FLOW CHART 35-36

7.2.2 MANPOWER PLANNING 37-38

7.2.3 MATERIAL SUPLLIER 39

7.2.4 OPERATION HOUR 40-41

7.2.5 OPERATIONS BUDGET 42-43

7.2.6 OPERATION SCEDULES 44

8 MANAGING EMPLOYEES 45

8.1 LIST OF STAFF FRINGE 45

8.2 COMPANY'S STRATEGIES 46-47

9 MARKETING PLAN 48

9.1 TARGET MARKET 49

9.2 PRODUCT CHARACTERISTICS 50-51

9.3 PROICING STRATEGIES 52

9.4 DISTRIBUTION STRATEGIES 53-57

9.5 PROMOTION STRATEGIES 58-60

10 FINANCIAL PLAN 61-64

11 CONCLUSION 65

12 APPENDICES 66-75

EXECUTIVE SUMMARY

Our business is known as LIL HOME BOOKSTORES. The business is all about

distributing various types of books by using the café bookstore concept. We plan to provide

the reference books for high level institutions with the different types of language that are

English, Malays and Chinese. Our business will be operated at Sub Lot No 70 and 71, Block

1 Samarahan Land District, Jalan Dato Mohammad Musa, 94300 Kota Samarahan, Kuching.

Lil Home BOOKSTORES is a partnership business which consists of 6 shareholders

and each one contributes a certain amount of capital that been agreed. The selection of each

partner is depending on the skills, qualification and experience that we are having.

We have set our objective in order to realize the business goals, that are to improve

our business and become self-sufficient competitor in the related field.

INTRODUCTION

1. NAME OF THE BUSINESS

Lil Home BOOKSTORE is our company name, which the idea was agreed by

the whole of the shareholders of our company. It represents the concept of the

business and to inculcate the reading habits among our customers too.

2. NATURE OF BUSINESS

Our nature of business is based on the library and bookstore concept. Thus, we

agreed to apply partnership orientation in establishing company. This is because our

business is our joint venture in business. Moreover, partnership will allow all

shareholders to contribute several of ideas to improve business.

3. COMPANY ADDRESS

Our business will be located at Sub Lot 70 and 71, Block 1, Samarahan Land

District, Jalan Dato’ Mohd Musa, 94300 Kota Samarahan, Sarawak.

4. DATE OF BUSINESS COMMENCEMENT

The operation of our business will officially start on 1st January 2011.

However, it will depend on the approval of our business plan.

5. FACTORS IN SELECTING THE PROPOSED BUSINESS

As we know, there are no bookstores in the Kota Samarahan even though there

are many high level institutions. So, this business will facilitate the customers

especially the students in order to find the reference books. This proposed business

indirectly will inculcate the reading habits among the Malaysians.

6. FUTURE BUSINESS PROSPECTS

Our future business prospects are to be one of the well-known bookstores in

the Sarawak. In order to realize the target, we would like to open a few branches in

Kuching, Sibu and Miri in becoming 10 years. If we succeed, it can be the role model

for other similar business. Last but not least; we have to put the customers’

satisfaction and priority at the first level.

PURPOSE OF THE BUSINESS PLAN

The following are the purpose for us to choose the business plan:

The business plan is prepared by the board of director of Lil Home BOOKSTORE as

a guideline and basis for managing the purpose venture.

To open up a new bookstore nearly to the high level institutions. So, the students are

able to find their reference books in a second since it is near to their campus.

This proposed business indirectly being a second home for those students who want to

spend their time reading the books.

This business plan is use to fulfill the requirement of project paper for PB201.

COMPANY’S LOGO

Name of the Company : Lil Home Bookstore

business Address : Sub Lot No 70 and 71, Samarahan Land District,

Jalan Dato' Mohd. Musa, 94300 Kuching

Telephone No : 082648282

Fax No : +6028-648283

Website : www.LilhomeBookstore.com.my

Type of Business Ownership : Partnership

Main Business/Activity : Supplying Reference Books, Magazines, Novels and

Newspapers

Date of Commencement : 1st January 2011

Opening Capital : RM 65 000.00

4.0 SHAREHOLDERS’ BACKGROUND

NAME : SITA ANAK TEDONG

IDENTITY CARD NO : 850113-13-6396

ADDRESS : 2268, BLOCK 233, 7 MILE KOTA

SENTOSA 93520 KUCHING SARAWAK.

TELEPHONE NO : 012-8502536

DATE OF BIRTH : 13 JANUARY 1985

AGE : 25

MARITAL STATUS : SINGLE

ACADEMIC QUALIFICATION : BACHELOR IN BUSINESS

MANAGEMENT

COURSE ATTENDED : SELF-IMPROVEMENT LEADERSHIP

COURSE

SKILLS : PUBLIC RELATIONS

ABLE TO WORK UNDER PRESSURE

SPEAK FLUENTLY IN ENGLISH AND

MALAY

EXPERIENCE : MANAGING FAMILY BUSINESS

PRESENT OCCUPATION : GENERAL MANAGER

PREVIOUS BUSINESS EXPERIENCE : FAMILY BUSINESS IN STATIONERY AND

BOOKSTORE

NAME : ANNIE TAN

IDENTITY CARD NO : 850625-13-6576

ADDRESS : LOT 7222, JLN DATO PERMAISURI

3B, BDR BARU PERMYJAYA, 98200,

MIRI, SARAWAK.

TELEPHONE NO : 014-8819484

DATE OF BIRTH : 25 JUNE 1985

AGE : 25

MARITAL STATUS : SINGLE

ACADEMIC QUALIFICATION : BACHELOR IN BUSINESS

MANAGEMENT

COURSE ATTENDED : SELF- IMPROVEMENT LEADERSHIP

COURSE

SKILLS : PROFESSIONAL IN COMPUTER

LITERATE

: ABLE TO SPEAK IN MANDARIN AND

MALAY

: GOOD IN DECISION MAKING

EXPERIENCE : ADMINISTRATIVE TRAINEE

PRESENT OCCUPATION : ADMINISTRATIVE MANAGER

PREVIOUS BUSINESS EXPERIENCES : PERSONAL ASSISTANT OF

HEAD DEPARTMEN OF KFC IN MIRI

NAME : MAGDELINE ANAK NYAWAI

IDENTITY CARD NO : 840201-13-6574

ADDRESS :RUMAH EDING SUNGAI DIJIH

SELANGAU 96000 SARAWAK

TELEPHONE NO : 013-5679684

DATE OF BIRTH : 01 FEBUARY 1984

AGE : 25

MARITAL STATUS : SINGLE

ACADEMIC QUALIFICATION : BACHELOR IN BUSINESS

MANAGEMENT

COURSE ATTENDED : SELF-IMPROVEMENT LEADERSHIP

COURSES

SKILLS : ABLE TO SPEAK IN ENGLISH AND

MALAY

EXPERIENCES : EXPO AND BOOK EXHIBITION

PRESENT OCCUPATION : MARKETING MANAGER

PREVIOUS BUSINESS EXPERIENCES : SALES PROMOTER IN HASS

DARULSALAM BOOKSTORES

NAME : ROZIETA ANAK GERINSA

IDENTITY CARD NO : 850305-13-6462

ADDRESS : LOT 4702, DESA INDAH 3 PERMYJAYA

MIRI 98000 SARAWAK

TELEPHONE NO : 014-8876447

DATE OF BIRTH : 05 MARCH 1985

AGE : 25

MARITAL STATUS : SINGLE

ACADEMIC QUALIFICATION : BACHELOR IN BUSINESS

MANAGEMENT

COURSES ATTENDED : SELF-IMPROVEMENT LEADERSHIP

COURSE

SKILLS : ABILITY TO CONDUCT AND EVALUATE

RESEARCH

PUNCTUAL AND COMMITED TO JOB

EXPERIENCES : ASSISTANT MANAGER IN PLANTATION

PRESENT OCCUPATION : OPERATION MANAGER

PREVIOUS BUSINESS EXPERIENCES : SUPERVISOR IN SANMINA COMPANY

NAME : MELENNY ANAK PHILIP

IDENTITY CARD NO : 840509-13-5412

ADDRESS : NO.36 TAMAN TERUS JAYA JALAN TUN

HUSSIEN ONN 97000 SARAWK

TELEPHONE NO : 014-2387124

DATE OF BIRTH : 09-05-1984

AGE : 25

MARITAL STATUS : SINGLE

ACADEMIC QUALIFICATION : BACHELOR IN BUSINESS

MANAGEMENT

COURSE ATTENDED : SELF-IMPROVEMENT LEADERSHIP

COURSE

SKILLS : ABLE TO USE ACCOUNTING SOFTWARE

GOOD DECISION MAKING

: ABLE TO SPEAK IN MANDARIN AND

MALAY

EXPERIENCES : CONSULTANCY

PRESENT OCCUPATION : FINANCIAL MANAGER

PREVIOUS BUSINESS EXPERIENCES : JUNIOR ACCOUNTANT IN HILTON

HOTEL KUCHING

NAME : GLORIA NIGA ANAK BRUIN

IDENTITY CARD NO : 840812-13-6754

ADDRESS : LOT,13 JALAN SALLEM 96000 SIBU

SARAWAK

TELEPHONE NO : 014-5678354

DATE OF BIRTH : 12-08-1984

AGE : 25

MARITAL STATUS : SINGLE

ACADEMIC QUALIFICATION : BACHELOR IN BUSINESS

MANAGEMENT

COURSE ATTENDED : SELF-IMPROVEMENT LEADERSHIP

COURSE

SKILLS : ABLE TO SPEAK IN MANDERIN,

ENGLISH, AND MALAY

EXPERIENCES : CONSULTANCY

PRESENT OCCUPATION : HUMAN RESOURCE MANAGER

PREVIOUS BUSINESS EXPERIENCES : JUNIOR ACCOUNTANT IN HILTON

HOTEL KUCHING

LOCATION OF THE BUSINESS

The location for us to operate this business is at Sub Lot No 70 & 71,

Samarahan Land District, Jalan Dato’ Mohd Musa, Kota Samarahan, Kuching. Based on the

location, we believe that the existence of our bookstores will attract a lot of customers.

We agreed to allocate our business in Kota Samarahan due to the current

developing area with the opening of the business premises, residential areas, school,

universities and etc. Thus, it is a good place to open up a business.

Even though we just a team of young entrepreneurs, we do have big mission

to be accomplished. We want to provide a bookstore for our customers so that they didn’t

have to go city centre to get a book. At the same time, we want to inculcate the reading habits

among Malaysians. That why we use the concept of café bookstores.

ASSESSMENT OF THE BUSINESS ENVIRONMENT

a) Economic Environment

Economics influences relate to the availability, production and distribution of

resources within a society.

b) Industry environment

Industry influences relate to advances and refinements in any of any devices use in

conjunction with conducting business.

c) Global environment

Global influences relate to the improve quality, productivity and cost as organization

attempts to compete in the worldwide marketplace.

MANAGEMENT PLAN

7.1 INTRODUCTION TO THE ORGANIZATION

In business, administration consists of the performance or management of the

business operations and thus making or implementing of major decisions. The administration

also forms an important base from which the business routines are maintained and controlled.

Administration can be defined as the universal process of organizing people and resources

efficiently so as to direct activities toward common goals and objectives.

Moreover, an Administration Manager is the person who is responsible to the overall

activities that runs in the business. The Administration Manager plays an important role in

setting up a business where it acting as administrator, concerning resources matter and

determine the process in achieving organizational goals. It is develop in every organization to

assist administration and management of organization to ensure the workflow line of

administration easy and run smoothly.

Another role-plays by the administration are to set vision and mission which will

become a yardstick for a company to achieve company goals and success. It also responsible

in allocating resources to every department and ensure to minimize the wasteful based on

requirement given by every department. Besides, administration has duty to control and plan

the business management which uses to achieve coordinated effort among all the elements in

the organization.

Apart from that, in the administrative plan, it also included the remuneration schedule

that shows the salary and wage structure for each position of the employees in the company.

Additionally, it should include the contribution that a company has to allocate to different

provident funds like the Employees Provident Fund (EPF). Thus, the cost in the remuneration

schedule will be included in the monthly cost.

Lastly, in order to facilitate the overall financial planning of the business, all costs

under every section of the business plan need to be summarized under the Fixed Assets,

Monthly Expenses which will form the total cost of the administration planning.

7.1.1 COMPANY VISION

The vision is the long term goal of the business. It is often stated in terms of a value

statement announcing where the business wants to go or what is aspires to be.

Be the best bookstore among the other famous bookstores in Sarawak.

7.1.2 COMPANY MISSION

A mission is a statement of purpose or the reason for existence. It establishes the

identity of the business and what it does. It defines long term goals of the company but in a

specified time frame.

To be a well-known bookstore and become a market leader in Kota Samarahan which

is famous with the warmest services and affordable prices of books.

Able to cope with customers demand and give them the best services and quality of

the product.

To achieve our target profit in a reasonable time.

7.1.3 COMPANY’S OBJECTIVES

Business goals or objectives support the achievement of a business mission and

vision. They are more specific, stated in a shorter term and have a definite time frame. A

good business objective should be specific, measurable, achievable, and realistic and have a

time frame.

To minimize our cost and maximum our profit from the services provided to the

customer.

To break certain monopoly of business in our country and to increase the number of

Bumiputera entrepreneur by competing healthy among our competitors.

To make sure the effectiveness and efficiency in term of operation management

system to gain Customer’s satisfaction.

To improve the business from time to time and become a self-sufficient competitor in

the related field of the business.

7.1.4 COMPANY STRATEGIES

Human Resource Strategies

All executive are required to attend seminars to improve the quality of managing

effectively.

The seminar that they will attend is such as “Successful Business Programmer”. This

seminar will train and expose them on how to work in a company.

They will learn how to work in an organization, co-operate with each other and build

teamwork among workers and many more.

Every worker will be given an annual bonus to ensure that they will work harder and

improve their performance in work to achieve high productivity for the company

Operational Strategies

This system is one of the main parts in our operational strategies. This is important to

satisfy the customers and make sure they will always support and choose our bookstore as the

main place for them to search for their favorites books.

Avoid any wastage in product and equipment.

Plan the operational with other manager or executives to avoid internal disputes.

A systematic way will be used in our operation management in which to control our

expenditure and to minimize the costs that always meet the customers’ satisfaction.

With a well-organized working system, the rules and regulations in our business will

be easily followed by the employees as well as the customers.

Marketing Strategies

Creative advertising strategies such as using banners and signboards or through media

advertisement can attract customers to choose our service.

To make sure our business is really expose to the customers especially our main

targets; students.

To ensure the environments of our shop must attract customers’ attention. This

included the arrangement and the colures of our shop. We will make sure that the way we

treat our customers must be the main reason that could attract our target market. This is

because we know that the warmest service, availability of our product and the quality of our

product may be the sellers’ chance to influence customers.

The price of our service is determined so that it is reasonable and suits all of our target

marketers. We will always alert and observant of any competitor’s progress to make sure our

company is always ahead of others and sensitive to current issues.

Financial Strategies

In the financial strategies, we will make sure financial of the company is under

control.

Try to minimize our loss by managing our expenses properly by not having the

overspending expenses that is out of company capabilities.

To achieve this goal, we try to clear all the loan payment in a short time and increase

our profit by achieving our company’s objective as soon as possible.

7.1.5 TYPE OF BUILDING AND INFRASTRUCTURE

Lil Home BOOKSTORE company is situated at the Sub Lot 70 and 71, Block 1,

Samarahan Land District, Jalan Dato’ Mohd Musa, 94300, Kota Samarahan, Sarawak.

Strategic location is very important to run the long term business to achieve high value of

profit and maximum number of customers. The reasons why our company chooses this place

to operate our business are:

1) Nearness to target marketers or customers

The place is located in the middle of educational institutions area which always needs

references in their studies and in order to update their assignments with various types of

books.

2) Physical Surrounding

Our company is located adjacent to main roads and other designated premises where

this can make it easy for us to get office equipment or other necessities and access for our

customers.

3) Building

The lot that we choose to set up our company is suitable to run a business with

reasonable and proper size.

4) Basic amenities

Our company is also provided with basic amenities such as water, electricity and

telephone lines.

7.1.6 ORGANIZATION CHART OF Lil Home BOOKSTORE

GENERAL MANAGER

SITA ANAK TEDONG

MARKETING EXECUTIVE

ANNIE TAN

ADMINISTRATIVE

EXCUTIVE

MAGDELINE ANAK NYAWAI

OPERATION EXECUTIVE

ROZIETA ANAK GERINSA

FINANCIAL EXECUTIVE

MELENNY ANAK PHILIP JANTING

HUMAN RESOURCE EXECUTIE

GLORIA NIGA ANAK BRUIN

CASHIERGENERAL WORKERS

7.1.7 LIST OF ADMINISTRATION PERSONNEL

The Administrative Plan needs to include a list of all staff positions. It is best to

present the positions and the number of workers for each position in the table form to

facilitate easier understanding. It must be noted that the positions listed here are

confined to administrative staff.

POSITION NUMBER OF PERSONNELS

General Manager 1

Administration Manager 1

Marketing Manager 1

Operating Manager 1

Financial Manager

Human Resource Manager

1

1

7.1.8 SCHEDULES OF STAFF AND RESPONSIBILITIES

Position No of Staff Task & Responsibilities

General

Manager

1 Responsible as a leader to all workers.

To plan, implement and control the overall management of

the business.

To plan and monitor the strategic progress of the business.

To make sure the objectives of organization can be

achieved effectively and efficiently.

To be accountable for the overall performance of the

business.

Administration

Manager

1 To control budget and list out for the office furniture and

equipment.

To plan and manage of salary payment, contribution that

has to allocate for different provident funds like the Employees

Provident Funds (EPF) and the Social Security Organization

(SOCSO).

Arranging program annual leave, salaries, wages, labor

incentive and etc.

To work efficiently, effectively and systematically and

achieve goals of the company.

To solve any problem in office administration.

Operating

Manager

1 To ensure that all works are done smoothly and faster,

a well-organised working system is prepared.

To make sure the workflow will be smooth and in

proper condition.

To fulfill the customer’s satisfaction.

To provide the best quality and services to the

customers.

Send the customer’s order on time.

To have a good interaction and communication with the

customer.

Financial

Manager

1 Prepare the Project Implementation Cost that will

show how much investment in terms of fixed assets cost,

monthly expenses and other cost are needed to start the

business.

Plan for the Sources of Funds available to finance the

project implementation cost.

Plan and view the business profit/loss estimate at the

end of the accounting period.

7.1.9 WORKING HOUR

WORKING SCHEDULE FOR ADMINISTRATION STAFF

STAFF DAY WORKING HOURS

Monday to Friday 8.00AM – 5.00PM

Saturday 8.00AM – 12.00PM

Sunday and Public Holiday OFF DAY

7.1.10 REMUNERATION FOR ADMINSTRATIVE STAFF SALARIES

POSITION NO MONTHLY SALARY

(RM)

EPF 12%

(RM)

NET SALARY

(RM)

General Manager 1 1500 180 1680

Administration

Manager

1 1200 144 1344

Operating

Manager

1 1200 144 1344

Marketing

Manager

1 1200 144 1344

Financial

Manager

1 1200 144 1344

Human Resource

Manager

1 1200 144 1344

Total 8400

7.1.11 LIST OF OFFICE EQUIPMENT

LIST OF OFFICE FURNITURE AND FITTINGS

ITEM UNIT PRICE/UNIT (RM) AMOUNT (RM)

File Cabinet 3 100 300

General Manager

Table

1 480 480

Office Table 4 200 800

Swivel Chairs 5 50 250

Banquet Chairs 7 39 273

Meeting Table Set 1 2000 2000

TOTAL 4103

LIST OF OFFICE EQUIPMENT

ITEM UNIT PRICE/UNIT (RM) AMOUNT (RM)

Air Conditioner 1 1800 1800

Telephone + Fax

Machine

1 500 500

Printer + Scanner 1 400 400

Computer 1 2000 2000

TOTAL 4700

LIST OF OFFICE EXPENSE

ITEM UNIT PRICE/UNIT (RM) AMOUNT (RM)

Coffee Maker 1 50 50

White Board 1 30 30

Fire Extinguisher 1 150 150

First Aid Kit 1 100 100

TOTAL 335

LIST OF MONTHLY EXPENSES

NO. ITEM AMOUNT (RM)

1. Electricity 200

2. Telephone/ Internet 100

3. Water 50

4. Salary/ EPF 7056

5. Stationery 100

6. Premise Rental 6400

TOTAL 13906

LIST OF OTHER EXPENSES

NO. ITEM AMOUNT (RM)

1. Business License 27

2. Business Registration 50

3. Premise Deposit 12800

4. Utilities Deposit

Water

Electricity

Telephone

360

1500

410

5. Insurance 1800

6. Renovation 5000

TOTAL

21947

ADMINISTRATIVE BUDGED

TYPES FIXED

ASSETS

EXPENSES

(RM)

MONTHLY

EXPENSES

(RM)

OTHER

EXPENSES

(RM)

TOTAL (RM)

Office

Furniture

4103 - - 4103

Office

Equipment

4700 - - 4700

Office

Expenses

- - 335 335

Renovation 5000 - - 5000

Salaries - 6300 - 6300

EPF (12%) - 756 - 756

Business

Registration

- - 50 50

Business

License

- - 27 27

Premise

Rental

- 6400 - 6400

Premise

Deposit

- - 12800 12800

Utilities

Expenses

-Water

-Electricity

-Telephone/

Internet

-

-

-

-

-

-

360

1500

410

360

1500

410

Insurance - - 1800 1800

TOTAL 44541

7.1.12 SOURCE OF OFFICE EQUIPMENT

ITEM SUPPLIER

Office Furniture and Fittings Courts Mammoth, Kuching Sarawak

Tabuan Furniture Centre Lot 604,

Block 11 MTLD, Jalan Alwi, 93350

Kuching Sarawak

Office Equipment Wisma Saberkas Level 3, Wisma

Saberkas, Kuching Sarawak

HSLE & E CORP(S) Sdn. Bhd. Lot

101 The Spring Shopping Mall,

Plot 1, Lot 7196, Section 64,

Kuching Townland District, Jln

Simpang Tiga, 93350 Kuching

Sarawak

Stationery Think in Motion, Kuching Sarawak

Fire extinguisher Jabatan Bomba dan Penyelamat

Cawangan Tabuan Kuching

Sarawak

7.2 PRODUCTION OR OPERATION PLAN

INTRODUCTION

Operation management is one big department which plays an important role in

opening a business for any entrepreneurs. It can make a big advantage which can make a

business to have a fast rate production. Operations management can be defined as the process

of marshalling process to produce output through the transformation process. Business input

refers to all resources required to produce a particular output. Examples of input are

manpower, raw materials, machines and equipment, technology, information and capital.

Without operation management, it can slow the productivity of the business. This can make

less profit and will be not sufficient to settle the payment of the loan and the bills are made by

the factory.

Location is a very important thing to be considered before establishing any business.

It is the determinates of a business success. However, before choosing the location, some

aspects need to be taken into consideration such as cost of buying, renting, facilities, safety

and target market for the business.

In Lil Home BOOKSTORE, the job of operation manager is to handle any activities

involve in operational. It involves planning, organizing and controlling the quality and

quantity of our products and services as to ensure that our customers are satisfied with our

products and services. Operation is important because it will determine how the business

itself going to function. Thus, any preparation to produce an output must be control and

ensure that the output is always sufficient by operation so that the transformation systems can

run smoothly all the time. The transformation system can be defined as the process of

changing input into output.

Lil Home BOOKSTORE is heavily focused on quality, quantity and services provides

to the customers. We will try to produce the best and the most quality of our product and

services to our customers. By doing so, we hope that we can minimize any disagreement or

dissatisfaction among the customers.

Therefore, we will ensure that the operations of a business are systematic and efficient

in order to ensure that we giving the maximum quality and services promise by Lil Home

BOOKSTORE toward customers. An organize operation plan will lead to the efficiency and

successfulness required.

GOALS AND OBJECTIVES OF OPERATION

There are several and objectives set up on our operation plan. The main goals and objectives

are listed below:

To ensure that operation of the production run smoothly within the period of time that

has be given.

To ensure that the monthly sales can be achievable and the profit can be gain from

month to month.

To ensure that operational cost can be cover at reasonable figure in order to produce

profits

Producing the high quality product according to the standards of products and

provides the best services towards the customers that are satisfy.

Maintaining day to day operational control of the production workers activities.

Providing the record keeping for the activities said and ensuring that the supply for

production is sufficient by the operational manager

To measure the operational cost in order to get reasonable price.

Our hope is that Lil Home BOOKSTORE company will success and customers will be

satisfied with our products and services as to ensure that our goal and objectives can be

achieved.

OPERATION MANAGER FUNCTION

There are several functions or duties that need to be done by the operational manager. This

particular have to assure day to day operational services are running smoothly within the

external and internal operation. In our product, among the function that are performed by the

operational manager such as the following:

Monitor the staffs punctuality, absences, and sickness.

Supervision of cleanliness of the premise.

Make sure the machines in the good condition to ensure the production in smoothly.

Monitor the standard of the staff presentation to ensure the services is finished on time.

Measures the operational budget planning.

Determine price of raw material.

Plan for the office layout.

Plan for the process of purchase raw material.

Ensure enough raw materials to ensure the production run smoothly.

7.2.1 PROCESS OF FLOW CHART

PROCESS OF FLOW CHART

Order from supplier

Suppliers send the books

Costumers order

Check Prices and Condition

Symbols used in flow chart process:

To prepare a process chart, an entrepreneur will first identify all the operational

activities required for the production of the product or for delivering the services. Then the

entrepreneur arranges these activities according to sequence and proceeds to draw the process

chart. The table above is an example of a process chart that exhibits the sequence of

production activities required to distribute various types of books.

Symbols Types description

Operation

Activity that modify,

transform or give added

value to the value.

Transportation

Movement of materials or

goods from one place to

another.

Inspection

Activity that measure the

standard or quality.

7.2.3 MAN POWER PLANNING

Job description of lower level management.

Our workers are our main assets. Therefore it is important for us to take a very good

care of them as to make sure they give full commitment. All workers are fulltime workers

and they will get benefit such as EPF. They also entitle for one day off.

The table below presents the position and the number of people employed to facilitate

the operation company. Being a small organization, the company’s organization structure is,

nevertheless, straight forward.

Designation Job description

Cashier To handle at the part of receiving payment, gives balance money

and receipts to customers

To do any task given by manager

General workers To check stock enter and out

To arrange the item in the store

To guide the customer and choosing or find the item

ORGANIZATION STRUCTURE

REMUNERATION TABLE

Position No. Job status Remuneration/

month

EPF (12%) TOTAL

Cashier 1 Permanent RM800.00 RM96.00 RM896.00

General

workers

2 Permanent RM1200.00 RM144.00 RM1344.00

TOTAL - - RM2000.00 RM240.00 RM2240.00

OPERATION MANAGER

CASHIER

( 1 )

GENERAL WORKERS

( 2 )

7.2.4 MATERIAL SUPPLIER

Choosing the stock and raw material supplier is important. This is because the material is

important to determine the product that will be produce. We emphasized on the high quality

of the stock and raw material. We have to take many considerations in term of quality of the

raw material, the time delivery and even the cost.

Lil Home BOOKSTORE: Suppliers

NAME ADDRESS

ALAF 21 LOT 12, PERSIARAN KEMJUAN 16/ 16, 40200

SHAH ALAM, SELANGOR

Oxford Fajar Oxford Bond Sdn. Bhd, No.18 Lot 320, Jalan PKNK 3/

7, Kawasan Perusahaan LPK3, 08000 Sungai Petani,

Kedah, Malaysia.

Pearson Pearson Malaysia Sdn. Bhd, Lot 2, JLN 215, OFF JLN

Templer, 46050 Petaling Jaya, Selangor, Malaysia.

The reason why we choose this company as our supplier is because the company is

the big company in Malaysia and we have the business members with the suppliers, so that

why we think easy to get the products. They also supply the high quality stock to us and we

get discount when purchasing for them.

OPERATION HOURS

In our business, we know that we have to manage our time systematically to ensure that every

work can be done appropriately and will give hundred percent commitments and goods

services toward customer.

Working hour time table for staff/ general workers

Days Operation hours

Monday 09.00am – 09.00pm

Tuesday 09.00am – 09.00pm

Wednesday 09.00am – 09.00pm

Thursday 09.00am – 09.00pm

Friday 09.00am – 09.00pm

Saturday 09.00am – 05.00pm

Sunday 09.00am – 05.00pm

Figure 1: Side view

Figure 2: Front view

OPERATION BUDGET

Types Fixed assets

expenses

(RM)

Monthly

expenses

(RM)

Other

expenses

(RM)

Total (RM)

Fixture &

Fitting

5752 - - 5752

Equipment &

Machine

- - - -

Renovation 12000 - - 12000

Salaries - 2000 - 2000

EPF (12%) - 240 - 240

Utilities

Expenses

-Water

-Electricity

-Telephone/

Internet

-

-

-

300

500

200

-

-

-

300

500

200

Utilities Deposit

-Water

-Electricity

-Telephone/

Internet

-

-

-

-

-

-

360

1500

410

360

1500

410

Insurance - - 4000 4000

TOTAL 17752 3240 6270 27262

PRODUCTION SCHEDULE

The main objective of the production schedule is to ensure that the quantity of

production is enough to fulfil expected market demand or sale forecast over the scheduled

period, say for next six months. In many cases, the market demand varies from month to

month. Hence, the entrepreneur has to decide whether he wants to produce the same quantity

of production every month or he wants to vary his quantity of production every month to suit

the varying market demand. These two strategies are called level of strategy and chase

strategy respectively.

These are our production schedule:

Weekly Monthly Yearly

7 days = RM5000.00 30 days = RM20,000.00 12 months = RM240,000.00

OPERATIONAL BUDGET

As we can see, we are choosing Alaf 21 as our main supply to sell the books. Other

suppliers are Oxford Fajar and Pearson. We are buying from this supplier in low rates price

because we buy in vast amount of products.

MANPOWER REQUIREMENTS

Job

title

Skill/ Qualification Responsibilities

Cashier Honest and trustworthy person

Hardworking and punctual

Have at least 1 year working

experience

Handle at the part of receiving

payment, give balance money

and receipt to customer

As cleaning technician

Do any task that is given by

manager

General

worker

Have good communication skill

Hardworking and punctual

Responsible and honest person

Check stock enter and out

Arrange all the item in the

store

Guide the customer n

choosing or find the item

Do any task that being asked

by manager

OPERATIONAL MANPOWER

Position Nature of employment Qualification

Cashier Fulltime Highest achievement: SPM

Alert and effectiveness in working

General

worker

Fulltime SPM

Hardworking

High morale

Friendly

Local people

8 MANAGING EMPLOYEES

8.2 LIST OF STAFF FRINGE BENEFITS

1) Salary and wages

Salary is a fixed monetary reward paid to the workers on periodical basis which being

included in the schedule remuneration. The payment is made once a month on the last day of

the month either 25th or 26th in every month. Any bonuses or increases in the payment of the

salaries of the workers depending on the top management to decide. The advancement of the

salary also depends on the potential, effort, hard work, overtime rate, quality and the level

achievement of success of their work.

2) Annual Leave, Sick Leave and Maternity Leave

All members of the organization are granted for annual leave based on their job and their

responsibility. Yearly leave was given in 12 days and sick leave that approved was for 18

days only and depends on the doctor approval. Meanwhile, maternity leave will be given to

the female employees for 60 days every time they give birth. She will not receive any salary

but will be given allowance which an amount equivalent to her salary.

3) Bonus

Bonus will be given to the workers at the end of the year after finalize all the profit of the

company selling through the year. The amount of the bonus given depends on the position,

performance and commitment towards the quality of their job. However, the bonus will be

given depending on the business profit.

4) Unpaid Leave

Staff members can take unpaid leave on the ground on having emergency/agent personal

matter. This unpaid leave may be accepted as long as it approval by the top management

concerned.

\

5) Employees Provident Fund (EPF)

It is become the responsibility of the employer to register its employees if they are not yet

contributors to EPF. At present, the statutory rate monthly contribution for employees is 12%

of the basic salary.

8.3 COMPANY STRATEGIES

Human Resource Strategies

All executive are required to attend seminars to improve the quality of managing

effectively.

The seminar that they will attend is such as “Successful Business Programmer”. This

seminar will train and expose them on how to work in a company.

They will learn how to work in an organization, co-operate with each other and build

teamwork among workers and many more.

Every worker will be given an annual bonus to ensure that they will work harder and

improve their performance in work to achieve high productivity for the company.

Operational Strategies

This system is one of the main parts in our operational strategies. This is important to

satisfy the customers and make sure they will always support and choose our bookstore as the

main place for them to search for their favorites books.

Avoid any wastage in product and equipment.

Plan the operational with other manager or executives to avoid internal disputes.

A systematic way will be used in our operation management in which to control our

expenditure and to minimize the costs that always meet the customers’ satisfaction.

With a well-organized working system, the rules and regulations in our business will

be easily followed by the employees as well as the customers.

Marketing Strategies

Creative advertising strategies such as using banners and signboards or through media

advertisement can attract customers to choose our service.

To make sure our business is really expose to the customers especially our main

targets; students.

To ensure the environments of our shop must attract customers’ attention. This

included the arrangement and the colures of our shop. We will make sure that the way we

treat our customers must be the main reason that could attract our target market. This is

because we know that the warmest service, availability of our product and the quality of our

product may be the sellers’ chance to influence customers.

The price of our service is determined so that it is reasonable and suits all of our target

marketers. We will always alert and observant of any competitor’s progress to make sure our

company is always ahead of others and sensitive to current issues.

Financial Strategies

In the financial strategies, we will make sure financial of the company is under

control.

Try to minimize our loss by managing our expenses properly by not having the

overspending expenses that is out of company capabilities.

To achieve this goal, we try to clear all the loan payment in a short time and increase

our profit by achieving our company’s objective as soon as possible.

9.MARKETING PLAN

INTRODUCTION

A company exists if there are marketing and sales exist. Marketing is the process by

which companies determine what products or services may be of interest to customers, and

the strategy to use in sales, communications and business development. It is an integrated

process through which companies create value for customers and build strong customer

relationship in order to capture value from customers in return.

Marketing is use to identify the customers, to keep the customer and to satisfy the

customer. With the customer as the focus if its activities, it can be concluded that marketing

management. The evolution of marketing was caused due to mature markets and

overcapacities in the last 2 – 3 centuries. Companies then shifted the focus from production to

the customer in order to stay profitable.

The term marketing concept holds that achieving organizational goal depends on

knowing the needs and wants of target markets and delivering the desired satisfaction. It is

also defined as the conceptualization of the marketing mix (4P’s) to benefits individual and

organization goals. The 4P’s include price, promotion, product and place.

Marketing definition can also be referring to several basic elements. First is

systematic marketing. The marketing activities must be planned and implemented in a

systematic manner in order to achieve the business goals. If not, it can give the result of

wasted unnecessarily and effecting the business goals performance and profit. The resources

such as time, money and manpower should be managed properly.

MARKETING OBJECTIVE

Marketing objectives are needed for us to attract customers to our company. The

marketing objective must be relevant and suitable for our company. Therefore, we have

decided to use the objectives below to attract our customers.

The marketing objectives are as follows:

To give high quality services to the customers.

To provide the most relax and relief place to find a book for student.

9.1 TARGET MARKET

Based on researches, in 2011 there are being reported that around 10 590 population

in Kota Samarahan. We have targeted the whole UiTM Kota Samarahan area which includes

the population of the staffs, lecturers, and students. The population in UiTM is almost a

thousand . So among, that we have practically around 30% of the population will go to our

bookstore. Since the bookstore is just entering the UiTM market area, it might be a bit hard in

gaining customers’ trust. However, we will try our best in improving our product so that in

the end our product will be easily accepted in our environment.

In conclusion, we do believe that our bookstore will be in demand in short-time easily

accepted by the customers because we will be the only supplier references book for primary,

secondary and university students in Kota Samarahan. We will make sure that whenever our

customers come to our bookstore, they will feel like being home as what our tagline says

‘Feels like home’. Thus, Lil Home Bookstore will be the most popular in Kota Samarahan.

9.2 PRODUCT DESCRIPTION

The marketing concept holds that achieving goals depends on knowing the needs and wants

of target market and delivering the desired satisfaction better those competitors do. Under the

marketing concept, customer focus and value are the paths to sales and profit. Therefore, here

are some of our marketing goals that need to achieve. There are:

We choose the book that is easier to understand which mean simple language.

The best seller is alaf 21.

Customer satisfaction

Make sure the book gives maximum satisfaction so that we will get the customer

loyalty.

To encourage and increase sales of product.

Promoting our book by mean of advertisement, such as banner and signboard. Other

than that, our company will develop with the marketing strategy to achieve the

company’s maximum goal and profits.

MARKET SIZE

Market size is the total potential purchase that is expert from the target market. The

potential purchase includes purchase of the competitor service within the same market. The

market size is often quote in the unit of sales or ringgit for a specific period.

In order to determine our market size, firstly we need take into consideration the

population of the market area that we set up our business in. all the listed area had been

identified it population. The information is gathered from municipal council and local

authorities that District Office.

The supply of bookstore in Kuching is limited and it is rarely being found that the

price of bookstore is cheap. Lil Home Bookstore might be small in terms of supplying book.

The unit of sales being used is Ringgit Malaysia (RM) which is our country’s currency.

MARKET COMPETITORS

Competitors are referring to the other companies which conduct the same business

area that is bookstore. In our market, there are few bookstores in Kuching area which

includes nearby Kota Samarahan area.

We have observed the strengths and weaknesses of other competitors of bookstore in

Kuching. The strengths and weaknesses of the competitors are basically based on their

services, products, and outcome or feedback from the questionnaire. This is done due to

obtaining their strategies, to improve their weakness and implement their strengths into our

business.

MPH BOOKSTORES THE SPRING, KUCHING

STRENGTHS WEAKNESSES

It is such a big bookstore which is

comfortable for customers to find the books

Far from the University

The services are quite good At the 3rd floor which is not suitable to kids

Arrange neatly There are no greetings

POPULAR BOOKSTORE BOULEVARD SHOPPING MALL, KUCHING

STRENGTHS WEAKNESSES

The salesman/woman are nice The workers did not understand when

customer ask a question

Arrange neatly Less promotion

9.3 MARKETING STRATEGIES

The strategies that we are going to use has been discussed and agreed by all of the

board members. Our marketing strategy is simple. One is to give satisfaction to our customers

and win their trust with our best services. When the customer satisfies with our services, they

will give their trust in us and won’t doubt to get our services again. This can also boost our

business name and reputation. The marketing services are being divided under four (4)

strategy based on product and service, pricing of products, promotion and place or

distribution strategy.

PRODUCT AND SERVICES STRATEGIES

Basically, we will ensure our products goods and will not disappoint the

customers who will buy the book. Besides, we also greet the customers that come

to our Bookstore with a warm smile and the most welcome greetings by our staffs.

This is to ensure that our reputation will always be the best.

PLACE STRATEGIES

Our Bookstore and Office located in Kota Samarahan area which is near to the

University Teknologi Mara (UiTM), University Malaysia Sarawak, Politeknik

kuching and Institute Perguruan Tun Abdul Razak . Plus, there are few schools,

residential area, and also other education place nearby our bookstore. The location

of our bookstore is strategic because of the existing are as listed above. The

populations of the listed places are the one which will contribute almost 60% into

our profit every year. In brief, those populations and the place strategy will

contribute to our profit every time.

PRICING STRATEGIES

Our pricing strategies are based on cost based pricing which means that we are

referring to our main competitors’ price. Our main competitor is Popular Bookstore.

Based on our researches,

9.4 MACHINE AND EQUIPMENT

FITTINGS AND FURNITURE

Items Price per unit (RM) Unit Total (RM)

Air-conditioner 1800.00 1 1800.00

Lighting 6.00 10 60.00

Telephone 120.00 1 120.00

Benches 45.00 8 360.00

Bar code scanner 245.00 1 245.00

Cashier machine 487.00 1 487.00

Water Dispenser 280.00 1 280.00

Bookshelves 300.00 4 1200.00

Racks 150.00 8 1200.00

TOTAL RM3433.00 35 RM5752.00

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9.5 PROMOTION STRATEGIES

Promotion is a key for the information about our goods to attract the customer. Besides that,

it is also to inform the customer about our company existence. Promotion is the way to

increase the service quantity after our business is noticed by the customers. Besides, it’s also

to improve our reputation from zero-known into well-known company. Other than that, it can

also shows the customers about our business objective and mission. As for that reason, we

have come up with some promotion to introduce our business.

Signboard

Banner

Printed media

This is also one of the ways to promote our company to people outside there. Throughout this

media, we can promote ourselves and attract people to come to our restaurant and use our

services available. The examples of printed media are posters, brochures and pamphlets.

EXAMPLE OF OUR POSTER

MARKETING BUDGET

No Item Assets

Expenses

(RM)

Monthly

Expenses

(RM)

Other

Expenses

(RM)

Total (RM)

1 Electronic signboard 1900 1900

2 Opening 8000 8000

3 Newspaper advertisement 120 120

4 Magazine advertisement 100 100

5 Website maintenances 2200 2200

6 Posters 50 50

Total 12,370 12,370

FINANCIAL PLAN

INTRODUCTION

The financial plan is the final step in the preparation of the business plan in

achieves the mission, vision and goals of the business. It is the most important aspect of the

business plan and involves the determining and the total project cost, choice of sources of

financing and the preparation of the financial projection in terms of pro forma statements,

which include cash flow, income statements and balance sheet.

In addition, the financial plan should be supported by depreciation schedules for

every fixed asset owned as well as amortization schedules for loan and hire purchase

repayments. Other than that, the financial plan also of the business show the expectation of

the business either profit or loss.

The financial plan is prepared after all budgets pertaining to marketing, operation

and administrative aspects as completed. Besides that, the financial plan is prepared to show

the short term and long term financial requirements in order for starting our business.

The financial plan also shows how the requirements are going to be financed and it

enables us to determine the effectiveness and efficiency in providing services. The good

financial plans will guarantee the stabilization of our business.

The main purposes of preparing the financial plan are:

To determine the size of investment (the project implementation cost).

To identify and proposed the relevant sources of finance.

To ensure that the initial capital is insufficient.

To appraise the viability of the project before actual investment is committed.

As the guideline for implementation.

PROJECTED IMPLEMENTATION COST SCHEDULE

ADMINISTRATIVE EXPENDITURE

TYPES FIXED

ASSETS

EXPENSES

(RM)

MONTHLY

EXPENSES

(RM)

OTHER

EXPENSES

(RM)

TOTAL (RM)

Office

Furniture

4103 - - 4103

Office

Equipment

4700 - - 4700

Office

Expenses

- - 335 335

Renovation 5000 - - 5000

Salaries - 6300 - 6300

EPF (12%) - 756 - 756

Business

Registration

- - 50 50

Business

License

- - 27 27

Premise

Rental

- 6400 - 6400

Premise

Deposit

- - 12800 12800

Utilities

Expenses

-Water

-Electricity

-Telephone/

Internet

-

-

-

-

-

-

360

1500

410

360

1500

410

Insurance - - 1800 1800

TOTAL 44541

MARKETING EXPENDITURE

Item Assets

Expenses

(RM)

Monthly

Expenses

(RM)

Other

Expenses

(RM)

Total (RM)

Electronic signboard - - 1900 1900

Opening - - 8000 8000

Newspaper advertisement - - 120 120

Magazine advertisement - - 100 100

Website maintenances - - 2200 2200

Posters - - 50 50

Total - - 12,370 12,370

OPERATION EXPENDITURE

Types Fixed assets

expenses (RM)

Monthly

expenses (RM)

Other expenses

(RM)

Total (RM)

Fixture & Fitting 5752 - - 5752

Equipment &

Machine

- - - -

Renovation 12000 - - 12000

Salaries - 2000 - 2000

EPF (12%) - 240 - 240

Utilities

Expenses

-Water

-Electricity

-Telephone/

Internet

-

-

-

300

500

200

-

-

-

300

500

200

Utilities Deposit

-Water

-Electricity

-Telephone/

Internet

-

-

-

-

-

-

360

1500

410

360

1500

410

Insurance - - 4000 4000

TOTAL 17752 3240 6270 27262

Conclusion

For our conclusion, we are confident that our bookstore will be able to compete with

the existing competitors. In terms of managing our company, we already have planned out

our strategies and implementation of our company’s operation well to meet the requirements

of a successful business.

As for our sales forecast, we do not believe that we are able to meet with all the

figures that we have estimate and calculated because we have implemented logical pricing for

all our products services. We also believe that our business of entertainment will give more

benefits to our customers.

APPENDICES

Information

Penghantaran

Terma dan Syarat

Mengenai Kami

Hubungi Kami

Membuat Tempahan

Soalan Lazim (FAQ)

Categories

Bisnes & Pengurusan

o E-book

Islam

o Keluarga & Keibubapaan

Kesihatan

Kraf

Motivasi

Novel

Pakej Perniagaan Internet

Pendidikan

o Perhubungan & Cinta

Remaja

Resepi

Publishers

Al-Ameen Serve Holdings Sdn Bhd

Al-Hidayah Publishers

Alaf 21 Sdn Bhd

Buku Prima Sdn Bhd

Karya Bestari Sdn Bhd

KaynaDya Solutions

Oasis Books Sdn Bhd

Oxford Fajar Sdn Bhd

PTS Publications & Distributors Sdn Bhd

Telaga Biru Sdn Bhd

Utusan Publications & Distributors Sdn Bhd

Authors

Abdul Ghani Abdullah, Ph.D. Abd. Rahman Abd. Aziz

Abu Bakar Mat Daud

Abu Ruwais Al-Syubrawi

Adam Khoo

Ahmad Badrul Sani Baharudin

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resepi alaf 21 kedai buku popular alaf 21 sdn bhd buku popular novel al-hidayah publisher buku prima agama karya bestari sdn bhd buku prima sdn bhd kraf rabiah amit kamus motivasi

Selamat Datang ke Kedai Buku Popular . Com

Membeli buku secara online semudah ABC di Kedai Buku Popular . Com

 

Buku-buku Terbitan Telaga Biru Sdn Bhd

 

Selamat Datang / Welcome / Ahlan Wa Sahlan ke Laman Web Kedai Bukupopular.com .   Kedai   Buku Online Bukupopular.com menawarkan pelbagai jenis buku yang berkualiti seperti Novel, Resepi, Kraf, Motivasi, Kanak-kanak, Remaja,   Islam dan seumpamanya dengan harga yang berpatutan terbitan syarikat- syarikat yang terkenal.

Semua pembelian adalah dilakukan secara online dan anda tidak perlu bersusah payah untuk keluar dari rumah bagi mencari buku-buku yang anda inginkan. Jimat masa, jimat tenaga, jimat wang.

Bagi mereka yang berada di Sabah dan Sarawak , harga buku yang ditawarkan adalah sama dengan harga di Semenanjung . Oleh itu, pesanlah melalui kami untuk memperoleh harga yang lebih murah daripada Sabah & Sarawak.

Jadi, luangkanlah masa untuk meneroka Kedai Bukupopular.com sambil membeli buku kegemaran atau keinginan anda. Jangan lepaskan peluang untuk membuat pembelian. Anda akan dilayan dengan layanan yang mesra dan berkualiti.

Jikalau buku yang anda cari tiada dalam list Kedai Buku Popular.com, sila berhubung dengan kami untuk bertanyakan mengenai buku tersebut.

Bukupopular.com memberi jaminan yang anda akan berpuashati dengan servis yang kami tawarkan. Jangan lupa melayari laman web Bukupopular.com kembali setelah anda keluar/tutup dari Bukupopular.com . Sila klik butang   " Bookmark" di atas sebelah kiri anda untuk menyimpan Bukupopular.com di " Favourites" bagi memudahkan anda melayari Bukupopular.com lagi dilain masa.

Selamat Meneroka Kedai Buku Popular serta Membuat Pembelian dan Terima kasih.

Dapatkan Ebook Panduan Membeli Belah Secara Online

P/s:- Untuk mendownload, klik kanan pada imej di bawah   dan pilih "save target as" (IE) @ "save link as" (Firefox)

 

featured products

BUAT DUIT DENGAN KEDAI JAHIT

RM14.00

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KOMPILASI MASAKAN PENANG

60 resepi masakan Penang.

RM7.00

RM19.90

RM16.00

RM7.00

Sedap, cantik dan tambah pendapatan

RM21.90

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KERANA KASIHMU

Bagi aku mencari kebahagiaan itu sukar dan berliku-liku

RM25.90

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KEMBALI UNTUK CINTA

Ikatan kasih takkan terlerai andai simpulannya adalah cinta

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MASIH SETIA

Kau bilang sayang, Aku kata benci

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MAMA, SAYA LAPAR

Berkongsi pengalaman mengenai pemakanan berkhasiat untuk anak-anak

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KOMPILASI HIDANGAN KERABU

60 Resepi Kerabu

RM7.00

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ANEKA HIDANGAN APPETIZER

44 Resepi Hidangan Appetizer

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CINTA AKU SEADANYA

Jangan kau kata cinta, andai tak bisa membahagiakan

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TAKKAN PERNAH JAUH

Pergilah ke mana mahumu, namun takdir menyatukan kita...

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DUA GARIS CINTA

Menetap sehari di hatimu umpama sekurun kau di hatiku

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SENYUMAN MANISMU

Beribu kali kutersenyum, dalam hati terpahat duka..

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INDAHNYA TAKDIR

Dalam perkahwinan perlu ada cinta

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KRAF KREATIF

Kraf kreatif sesuai untuk kanak-kanak.

RM5.00

LEGENDA ELFARREN

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