Published by Career Development Centre Student Affairs Office · The Career Development Centre provides further study, career and entrepreneurship services under the Student Counselling

Career guidance handbook

D R E A M

Published by

Career Development Centre

Student Affairs Office

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生涯發展中心Career Development Centre

The Career Development Centre provides further study, career and entrepreneurship services under the Student Counselling Section, Student Affairs Offi ce. Our objective is to enhance your employability and competitiveness, increase your interests and preparation in pursuing graduate studies, as well as strengthen your entrepreneurial skills through various programmes, workshops and advising services.

Room 2004, 2/F, Student Activity Centre (E31)

8822 4839

[email protected]

http://www.umac.mo/sao/scs/cdc/en/scs_aboutus.php

ABOUT CareerDevelopmentCENTRE

WeCHAT WEBSITE

table of contents

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Career services

Career planning process

Step 1 - Discover: Who am I?

Assessment - career interests

Assessment - work values

Assessment - career decision making

Step 2 - Research: What are the career options?

Websites with industry information

What is networking?

Step 3 - Experience: How to relate my experience to

the job search?

Transferable skills

SWOT analysis

Step 4 - Act : what action should I take?

Setting up a career plan

Job hunting platforms

Beware of employment traps

Résumé

Cover letter

Interview

Thank you letter and follow up

Step 5 - Manage : How do I maintain my performance?

Work attitude guidelines

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The scheme aims at providing you with opportunities to interact with and learn from alumni. Alumni will act as mentors to share their life experiences, successful stories in academic study and career development.

career serviceSALUMNI MENTORSHIP SCHEME

In order to provide you with opportunities to understand the development, work environment and employment market of different industries, we organise corporate visits and tea sessions for students to interact with professionals from various sectors.

CORPORATE EXPERIENCE SCHEME

CAREER ADVISING SERVICE

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3You may approach us to:- Make appointments for career advising, mock interviews and résumé review;- Connect with alumni through the UM Alumni Advisory Network - Alumni Online to get the most updated information on industry development and learn from their life and work experience; - Explore personality as well as further study and career interests through assessment tools;- Get a free copy of the Job Hunter Guide;- Visit the Reading Area of Career Development Centre to read newspapers, reference books, and watch videos related to career development;- Access to the Online Career Guidance System – Vault Career Insider to read articles and tips for career development:

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http://www.umac.mo/sao/scs/cdc/students/cs/en/scs_vci.php

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The workshops aim at helping you better understand your occupational interests and characteristics through self-exploration activities and career interest assessments, so that you can make more informed decisions about your career development.

The workshops aim at enhancing your skills in job hunting and increasing your competitiveness in career development. Topics include job hunting skills, interview skills, résumé and cover letter writing, networking skills, business etiquette, personal grooming, etc.

We arrange internship to assist you in obtaining practical experience and skills related to your studies, as well as establishing positive relationships with prospective employers.

You can obtain the latest employment information through:- Job Vacancy E-system: https://isw.umac.mo/sjv/signIn.do - Career & Internship Fair and Recruitment Talks: We invite companies and organisations from various sectors to provide you with a broad perspective of the job market, employment and internship opportunities.

CAREER TRAINING WORKSHOPS

CAREER INTEREST ASSESSMENT WORKSHOPS

INTERNSHIP

UM JOB-HUNTING PLATFORMs

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Career Planning Process

The DREAM Career Planning Model will guide you through the job hunting process. the five cyclical steps are:

Dreamcareer

planningmodel

discover:who am i?

research:

what are the

career options?

experience:

how

to

relate

my

experience

to

the

job search?

act:

mana

ge:

how

do i m

aint

ainmy

perf

orma

nce?

What action

should i take?

Have you ever thought of your job is a major factor of the happiness in your life? We always see people being frustrated for having worked for the whole day. Often it’s because they are not doing work they feel passionate about. Put simply, they are not doing the work that they love. Since we spend more time at work than in any other aspect of our lives, fi nding our passion becomes important.

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－ Steve Jobs

“The only way to do great

work is to love what you do.

If you haven't found it yet, keep

looking. Don't settle. As with all

matters of the heart, you'll know

when you find it. ”

Step 1 – Discover: who am i?

Read the statements and fi ll in the circle if it describes your interests. Consider whether you like it or not. Don’t think about your ability to do it. There are no right or wrong answers. Then add up the number of fi lled circles by columns to fi nd your interest code.

Discover and understand more about yourself will put you in a better position to evaluate the career alternatives and make informed decisions that are suitable to you. A quick method to know your qualities is to ask people around you. A more scientifi c way is assessments. The following assessments help you evaluate career interests, work values, and infl uential factors on making career decisions.

1. I like working on cars.

2. I like doing puzzles.

3. I like working independently.

4. I like working in teams.

5. I am an ambitious person, I set goals for myself.

6. I like organising things, (fi les, desks, offi ces, etc.)

7. I like building things.

8. I like reading about art and music.

9. I like having clear instructions to follow.

10. I like trying to infl uence or persuade people.

11. I like doing experiments.

12. I like teaching or training people.

13. I like trying to help people solve their problems.

14. I like taking care of animals.

15. I wouldn’t mind to manage routine work.

16. I like selling things.

17. I enjoy creative writing.

18. I enjoy science.

Step 1 – Discover: Who am I?

Career interest assessment

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19. I am quick to take on new responsibilities.

20. I am interested in healing people.

21. I enjoy trying to fi gure out how things work.

22. I like putting things together or assembling things.

23. I am a creative person.

24. I pay attention to details.

25. I like doing fi ling or typing.

26. I like analysing problems or situations.

27. I like playing instruments or sing.

28. I enjoy learning about other cultures.

29. I like starting my own business.

30. I like cooking.

31. I like acting in plays.

32. I am a practical person.

33. I like working with numbers or charts.

34. I like getting into discussions about issues.

35. I like keeping records of my work.

36. I like leading.

37. I like working outdoors.

38. I like doing budgeting and fi nancial planning.

39. I am good at math.

40. I like volunteering.

41. I like drawing.

42. I like giving speeches.

R I A S E CNumber of filled circles

My Interest Code

Record the three letters with the highest scores under “My Interest Code”

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Realistic

Rinvestigative

artistic

social

enterprising conventional

I

A S

E C

R= I=

A=S=

e= C=

Realistic people like working independently and making things; prefer to work with objects, machines, tools, plants or animals, and enjoy outdoors. Prefer to work with machinery, electronics, civil engineering, agriculture, etc.

Conventional people like to work with data, have clerical or numerical ability, carry out tasks in details or follow through on others’ instructions. They are effective, accurate, detail-oriented and reliable. Prefer to work with banking, finance,accounting, secretarial support, etc.

The above assessment is just a brief version. Join Career Interest Assessment Workshops to take the full assessments and have a deep exploration of your career interests. Details can be found on Student E-bulletin Board and our Wechat.

Results of Career Interest Assessment

Investigative people like to observe, learn, investigate, analyse and evaluate, and prefer to solve problems according to their own pace. They bring up new ideas and strategies at work, and do not like to be restricted by too many rules and time pressure. Prefer to work with biology, chemistry, medicine, mathematics, astronomy, etc.

Artistic people have artistic, innovating or intuitional abilities and like to work in unstructured s i tuat ions us ing their imagination and creativity. They use characters, voices and colours to express their feelings of creativity and aesthetics. Prefer to work with music, writing, drama, drawing, design, dancing, etc.

Social people like to work with people to enlighten, care, help, train, or cure them. They like to work with people without compet i t ions . P re fe r to work w i th teaching, counsel l ing, social work, medical care, etc.

Enterprising people like to work with people, infl uencing, persuading, performing, leading or managing for organisational goals or economic gain. They implement once after they have a plan, and don’t like to spend too much time on investigating. Prefer to work with management, sales, judiciary, politics, etc.

WeCHAT

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Are these work values important to you?

Values1. My work can help the society. ¨

2. I enjoy working with others. ¨

3. I prefer to work independently. ¨

4. I have much freedom to make decisions. ¨

5. I expect a stable job. ¨

6. I can achieve self-fulfi lment through my work. ¨

Factors that Influence Career Decision Making

Critical Factors Ranking

1. Interest2. Ability3. Job nature4. Prospects (e.g. promotion, development of the industry)5. Job characteristics (e.g. offi ce hour, stability, stressfulness)

6. Corporate culture (e.g. foreign invested enterprise, local companies)7. Corporate characteristics (e.g. scale, structure)8. Personal values9. Income10. Other: ___________________________

Before making your career choice, consider the factors that will infl uence your decision. Rank the factors (1 as the most important; 10 as the least important).

Work value assessment

Assessment Factors that Influence Career Decision Making

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Step 2 – RESEARCH:

WhAT ARE THE CAREER OPTIONS?

After you take the assessments, let’s move on exploring possible career options. Here come a few questions: How can I get to know the requirements, duties, work conditions and prospect of a position?

There are two ways to do that – the traditional way is to look up information through websites with industry information, while the interactive way is to obtain information from profession insiders through networking.

Vault Career InsiderVault Career InsiderYou can access this free database to read background and structure of each industry and profession.

http://www.umac.mo/sao/scs/cdc/students/cs/en/scs_vci.php

Macao Trade and Investment Promotion InstituteMacao Trade and Investment Promotion InstituteThe website provides you with the prospects and strengths of the main industries in Macao.

http://www.ipim.gov.mo/group_list.php?type_id=1330

Websites with Industry Information

Step 2 – RESEARCH: WhAT ARE THE CAREER OPTIONS?

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WHAT IS NETWORKING ?Networking is not simply chatting with somebody. Your network target should be someone who knows the job market better than you, for example, industry professionals, employers, alumni and professors. Sometimes, job vacancies are fi lled through some form of personal or professional referrals. Employers prefer to hire candidates they have met and with positive impressions.

Keep in mind the four goals when you are engaged in networking::

� Gain insight into your career goals; � Seek information that you will not likely fi nd in

publicized resources, for example, job market trends and corporate culture;

� Discover job opportunities in your fi eld; � Develop additional contacts who may have more

information.

� Prepare your self-introduction; � Obtain a business card from each contact politely; � Create a contact list – write down key information

including full names, phone numbers, email addresses, business titles, companies, ways and dates of acquaintance;

� Be active and use positive language; � Find a mutual connection – this can be a mutual friend,

interest, major of studies, career goal, etc; � Always thank your contacts to spend time and share

their opinions with you.

Step 2 – RESEARCH: WHAT ARE THE CAREER OPTIONS?

Networking D0'SNetworking D0'S

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Step 2 – RESEARCH: WHAT ARE THE

CAREER OPTIONS?

Opportunities for NetworkingYou may join the following programmes and activities to expand your social network. Details can be found through Student E-bulletin Board and our Wechat. � Alumni Mentorship Scheme � UM Alumni Advisory Network – Alumni Online � Corporate Experience Scheme � Internship

� Ask for a job/internship immediately or expect a direct job offer;

� Ask too private and embarrassing questions including salary, workplace gossip, family issues, etc.;

� Neglect your contacts after the fi rst time you meet; � Just do it when you are looking for a job. Your genuine

intention of networking should be learning and keeping a connection.

Networking Don'tsNetworking Don'ts

WeCHAT

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Step 3 –Step 3 –EXPERIENCEEXPERIENCE::How to relate my experience How to relate my experience

to the job search?to the job search?Transferable Skill Fair Good Excellent

Analytical Skills

Brainstorming ideas in group discussion

Categorising data systematically

Solving problems independently

Seeking resources

Organisational Skills

Meeting deadlines

Multitasking

Setting and attaining goals

Interpersonal Skills

Getting along well with others

Responding to concerns

Resolving confl icts

Being a team player

Communication Skills

Explaining a situation logically

Articulating

Initiating a conversation and keeping it on

Writing, editing and translating

Leadership Skills

Instructing clearly

Decision-making

Managing

Motivating others

Planning and evaluating

Accepting diversity and changes

Maintaining a positive attitude

Step 3 – EXPERIENCE: How to relate my experience to the job search?

Transferable skills are the skills you acquire and transfer to your post-graduation employment. Employers generally expect you to equip with these transferable skills: analytical, organisational, interpersonal, communication, and leadership skills.

Check the level of skills you have acquired through your internship and extra-curricular activities. This will help you identify which skills to include on your résumé and cover letter.

T f bl kill th kill

TRANSFERABLE SKILLS

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SWOT ANALYSIS

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Strengths(Positive internal aspect that are manageable)

Weaknesses(Negative internal aspect that are manageable)

l What are your positive personal traits?

l What are you good at?l What are your relevant skills,

competencies, knowledge, and work experience?

l What have been your most notable achievements?

l Do you have any negative personal characteristics and poor work habits?

l How can you improve?l Are you lack of work experience?

How can you offset this weakness?

l Are you lack of direction or focus?

Opportunities (Positive external conditions that you cannot

control but you can take advantage)

Threats(Negative external conditions that you cannot

control but you can lessen their effects) l What are the favourable or unfavourable trends in your interested

industry?l Is there an emerging demand for a specifi c skill or expertise in your

interested industry?l Are the requirements for your desired job fi eld changing? Is it an

opportunity or a threat?l How will the economy affect your interested company and industry?l Are there any changing professional standards? Are the changes

opportunities or threats?

In order to fi nd out the best career that fi ts your interests and skills, you can match your qualities with the market information you gathered to narrow down the choices through conducting the SWOT analysis (Strengths, Weaknesses, Opportunities and Threats).

A SWOT analysis focuses on considering both internal (your strengths and weaknesses) and external (opportunities and threats in the current employment market) elements. The following questions guide you through the SWOT analysis.

Step 3 – Experience: How to relate my experience to the job search?

Step 4 –Act: What action should I take?

Goal How? When to start doing it? Done?

Register for Whole Person Development Programme to foster my skills in different aspects

Join Campus activities to accumulate “Special A“ Year 1

Understand my personality to fi nd out a suitable position

Join MBTI workshop Year 1

Build up my résumé for internship and full-time job application

Join "Writing an Effective Résumé & Cover Letter" Workshop and “Résumé Clinic“

Year 2

Gain work experience to strengthen my competitiveness

Participate in internship Year 3

Practice my interview techniques to enhance my performance

Join “Mock Interview Session“ or conduct mock interviews with the Career Development Centre

Year 4

... ... ...

Step 4 – ACT: what action should i take?

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Once you have researched the career options and evaluated your skills, you should determine your career goals and set up your career plan. The sample gives you some ideas what to include in the plan. Personalise your own, commit to it, review it regularly, and most importantly, execute it.

Setting up a Career PlanJOB HUNTING PLATFORMS

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Step 4 – ACT: WHAT action should i take?

If you think you are already well prepared to start searching for jobs, utilise the following job hunting platforms to look for vacancies that match your career interests, competence and values.

1. Job Vacancy E-System1. Job Vacancy E-SystemThe system provides a variety of the latest jobs, including full-time and internship placements.

https://isw.umac.mo/sjv/signIn.do

2. Career & Internship Fair2. Career & Internship FairThe fair is organised in every March on campus, providing opportunities of searching for full-time jobs and internships, on-site interviews and networking. Corporations set up booths and hold recruitment talks to answer queries and receive applications.

3. Recruitment Fairs in China3. Recruitment Fairs in ChinaIf you aim to start your career in China, follow the Career Development Centre to join large-scale recruitment fairs organised in Mainland China. Previously, we went to Shunde, Shenzhen and Guangzhou.

� Attend Career Training WorkshopsCareer Training Workshops to learn how to get well-prepared;

� Study the list of participating companies and job vacancy information well in advance to set your target;

� Research your interested companies by reading their job descriptions and visiting their websites;

� Check the recruitment booth location and recruitment talk schedule of your interested companies;

� Develop your résumé. You may join “Résumé ClinicRésumé Clinic” or have résumé reviewrésumé review at the Career Development Centre by appointment;

� Practice your interview skills by attending "Mock Interview Mock Interview SessionSession" or scheduling appointment with the Career Development Centre;

� Make enough copies of well-organised, error-free résumés; � Bring our Job Hunter GuideJob Hunter Guide and a pen to write down important

information from employers, as well as a folder to keep recruitment materials;

� Dress in business professional attire. Formal suit is recommended. Light makeup for lady and clean appearance for gentleman are appropriate.

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HOW TO PREPARE FOR ATTENDING THE FAIR?HOW TO PREPARE FOR ATTENDING THE FAIR?

BEFORE THE FAIRBEFORE THE FAIR � Navigate the fair on your own so that you can focus on the

employers and show your independence; � Prioritise your interested companies. Practice your interaction

with other companies fi rst before you approach your top choices;

� Keep in mind the fi rst impression begins with the moment you approach employers. Greet them when you approach the recruitment booths. They may become your interviewers or even bosses in the near future;

� Briefl y introduce yourself confi dently (for example, name, year of study, faculty, major, career interest, strengths, etc.) before you ask questions;

� Ask relevant questions, avoid common and salary questions; � Respond to employers’ questions with confi dence and sense; � Make good eye contact with employers. Use body language

to convey confi dence; � Ask for employers’ contact politely for your follow up.

DURING THE FAIRDURING THE FAIR

� Read the materials to fi nd out more important information (e.g. corporate culture, management style, etc.) to make informed career decisions;

� If needed, tailor a persuasive cover letter and attach it in front of your résumé for your job application;

� Apply the job positions you are interested in as soon as possible so that you won’t miss the application deadline.

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AFTER THE FAIR AFTER THE FAIR

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4. Newspapers4. NewspapersLocal newspapers provide recruitment information. Come to the Reading Area of the Career Development Centre to read them for free.

Agency WebsiteMacauHR http://www.macauhr.com/ MSS Recruitment http://mss-recruitment.com/hot_jobs.html MyJobs Macau http://ejobmacau.com Job853.com http://www.job853.com/index/index.aspx Hello Jobs http://www.hello-jobs.com/CyberCTM http://jobs.cyberctm.com/

5. Job Sites5. Job Sites

Recruitment in Macao

Recruitment in China

Company Website51Job http://www.51job.com/ Zhaopin.com http://www.zhaopin.com/ChinaHR http://www.chinahr.com/index.htmYingJieSheng.com http://www.yingjiesheng.com/ 528.cn http://www.528.com.cn/Sohu http://hr.sohu.com/Jobcn http://www.jobcn.com/BeijingMyJob http://beijing.myjob.com/LabourNet http://www.labournet.com.cn/36.cn http://www.36.cn/

Job Search Don'tsJob Search Don'ts

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6. Government Websites6. Government WebsitesLabour Affairs BureauLabour Affairs Bureau provides local jobs from various types of businesses:

http://www.dsal.gov.mo

Public Administration and Civil Service BureauPublic Administration and Civil Service Bureau provides vacancy information of Macao Government:

http://www.safp.gov.mo/safptc/examnotice/index.htm

� Restrict your choices to high-sounding titles. “Manager” of Company A may mean “Assistant Supervisor” of Company B.

� Be scared by the requirements stated in the job advertisements. You may possess some experience and skills which the employers have not considered.

� Read the job descriptions carefully. Often, job titles do not refl ect the actual duties and responsibilities of the job.

� Follow the submission requirements.

Job Search D0'SJob Search D0'S

7. Self-Recommendation7. Self-RecommendationSelf-recommendation is a self-initiated opportunity for job searching. A self-recommendation letter should provide information on who you are, why you are qualifi ed, and the specifi c skills you have.

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BEWARE OF EMPLOYMENT TRAPSBEWARE OF EMPLOYMENT TRAPS

TIP #2 : Be alert when attending interviewsTIP #2 : Be alert when attending interviews

Mind your personal safety when going to an interview.Avoid having an interview at night or in a remote area. If necessary, inform your parents or fi nd someone to accompany you. Do not readily provide any important personal information or documents (e.g. bank cards, credit card no., password, etc.) to others during the interview, especially if those documents are not related to the job.

TIP #3 : Check the scope of your job dutiesTIP #3 : Check the scope of your job dutiesAfter you started a job, check whether your duties are consistent with the descriptions set out in the job advertisement or discussed during the interview.Familiarise yourself with the rights and benefi ts of an employee.Refuse unreasonable demands and never take up illegal duties. If you perform any duties against the law, you may commit a crime that will ruin your life.

TIP #1 : Be realistic and sensibleTIP #1 : Be realistic and sensibleBe pragmatic when you search for jobs.Do not believe in job advertisements that require barely any experience or qualifi cations but offer a good sum of money. Check if the salary offered and the job requirements are realistic and comparable with the market level.

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Normally, employees are not required to pay fees when they take up a job. Ask for the reasons if you are required to do so.

TIP #5 : Examine the contract terms and TIP #5 : Examine the contract terms and additional conditions carefully additional conditions carefully

Before you sign the contract, read all the terms and conditions carefully, including those attached stipulation and related employee guidance.Do not sign contracts immediately if any terms and conditions are not clear or unfavourable to you.

TIP #6 : Pay more attentionTIP #6 : Pay more attention

TIP #4 : Don't make paymentsTIP #4 : Don't make payments

Keep abreast of current affairs and beware of the tricks of fraud.If you have any doubts, consult your family members, teachers or friends. Seek advice or assistance from related bodies such as our centre, Macau Police Station or Labour Affairs Bureau when necessary.

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A résumé is a brief summary of your career objective, education, experience, qualifi cations and skills. It is a selling tool used to get an interview. It may be the fi rst document an employer sees about you.

Chronological résumé is most commonly used. It highlights your education and experience in reverse chronological order, with the most recent position listed fi rst. Most of the employers are familiar with this type of résumé.

Résumé

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Effective Effective résumérésumé DO'SDO'S

Effective Effective résumérésumé DON'TS DON'TS

� Respond to the job description of the advertisement and the employer’s needs;

� Highlight your relevant experience and achievements; � State only productive and positive information; � Limit to one to two pages; � Organise it in a logical and readable way – typed, basic font

(such as Times New Roman, Arial or Calibri), font size 10-12, one-inch margins, bold titles;

� Use “header / footer” to state your name, contact number and page number if the résumé is more than one page;

� Ensure no spelling and grammatical mistakes; � Save it as a PDF, unless the employer requires a different format,

so as to ensure that the employer can view it exactly as you look on your computer.

� Use “I”; � Numbering; � Include personal information such as marital status, religion, race,

age, nationality, date of birth, ID number unless the employer requests;

� Write “Résumé/Curriculum Vitae” at the header / footer; � Ask for a concrete salary amount; � Include anything that can disqualify you – Have you been fi red?

Is your GPA weak? � Include illegal work experience; � Apply the same template to different job applications.

Use bullet points to list out key tasks

Capitalise the fi rst letter of every word of positions, programmes, departments and companies

Pay attention to alignment

State each statement with action verbs. Use past tense if the work was complete, and present tense if the work is ongoing

Support with fi gures

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Use bold and italics tohighlight job titles andemployers.


Michael Fong Tai Man1B, YY Building, XX Street, Macao6666 6666 [email protected]

OBJECTIVETo acquire a position of Marketing Executive in which the academic background and marketing skills can be applied and further developed. (Reference no.123)

EDUCATIONAugust 2013 – Present University of Macau

Bachelor of Business Administration in Marketing, anticipated May 2017Minor in Communication, Cumulative GPA: 3.22/4.00Dean’s List for 6 semesters

January – May 2015 Boston College, the United States Exchange Student in Business Administration, Marketing

August 2007 – June 2013 XYZ Middle SchoolForm 6 Science Graduate

WORK AND INTERNSHIP EXPERIENCEJune – August 2015 Marketing Intern, the Venetian Macao

� Assisted in developing summer sale strategic plan through market research to boost up 10% of sales revenue;

� Explored potential customers through preparation of online promotion and distribution of marketing materials;

� Provided with administrative support including drafting marketing proposals, meeting agendas and minutes.

June – December 2013 Offi ce Assistant, Bank of China (Macao Branch)� Performed clerical duties including mail delivery, handling

phone calls, and client reception;� Managed fi nancial data and accounts payable.

September 2012 – June 2013 Student Trainee, Campus Training Programme, Student Affairs Offi ce of University of Macau� Assisted in the creation of banners, posters and souvenirs to

promote activities to students;� Provided with administrative and equipment support when

organising seminars and workshops.

VOLUNTEER WORKJune – August 2014 Volunteer Teacher, Service Learning Trip in Xi’an Rural Area

� Taught children between the ages of ten to twelve Mathematics and English.January 2012 – March 2013 Volunteer Reporter, Caritas Macao

� Reported and released news via the organisation website.

EXTRA-CURRICULAR ACTIVITIES2015 Chairman of UM Choir, Students’ Union of University of Macau2014 Vice President of Marketing Society, Students’ Union of University of Macau2013 Macau Red Cross Cadet

HONOURS/AWARDS2013 Best Photo, Macao Photography Association2012 Principals’ Recommended Admission Scholarship, University of Macau2012 Best Football Player, XYZ Middle School

SKILLSLanguage Fluent in English, Cantonese and Mandarin

Basic in PortugueseComputer Microsoft Offi ce, Photoshop, Illustrator, and SPSS

Sample Résumé 1 Anatomy of a Résumé

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Contact InformationAt the top of the résumé, include your full name, address, contact number and email address .

ObjectiveA statement summarises your desired position and what you can contribute to the employer.

EducationIn reverse chronological order, list your school name, degree, anticipated graduation date, major, minor, and GPA (if higher than 3.00/4.00). List relevant coursework if you think helpful, but it is optional.

ExperienceIn reverse chronological order, list relevant full-time employment, part-time employment, and internship. For each position, list the position title, company name, and work performed. Use action verbs to begin each statement and construct it in PAR – Project/Task + Activity + Result to show your contributions.P – Project: Name of project, taskA – Activity: What you have doneR – Results: What you have achieved

In reverse chronological order, list the positions, affi liated organisations, and signifi cant contributions.

Honours / AwardsIn reverse chronological order, list the scholarships and prizes you were awarded and the organisations.

SkillsList your computer competence, language skills and job-related skills.

Volunteer Work /extra-curricular Activities

Sample Résumé 2

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Lam Tai Wai, David15C, KK Building, LL Street, Macao　｜　(853) 6666 6668　｜　[email protected]

EDUCATION 2013 – Present Bachelor of Education in Secondary Education in English Minor in Teaching of History, anticipated May 2017 University of Macau 2007 – 2013 Form 6 Arts and Commerce Graduate EFG Secondary School

WORK AND INTERNSHIP EXPERIENCE Oct 2016 – Present Teaching Intern, XYZ Middle School ‧Work closely with lead teachers in planning and implementing lesson plans; ‧Teach English and History to a Form 3 class with 40 secondary students.

Aug 2015 – Aug 2016 English Teacher, ABC Kids Education Centre ‧Prepared teaching aids and led small groups of primary students to carry out in-class learning projects; ‧Provided with offi ce administrative support and updated website content.

Jun 2013 – Feb 2016 Macao Heritage Ambassador, Cultural Affairs Bureau ‧Guided visitors through historical and cultural spots, and offered Macao heritage sightseeing advice; ‧Received important guests and showed them around different points of interest during their stay in Macao.

EXTRACURRICULAR ACTIVITIES

Oct 2015 – Present Secretary, Faculty of Education Students’ Association of Students’ Union, University of Macau

Jul 2015 Teaching Volunteer in Guangxi, Service Leaders Scheme, University of MacauSKILLS Languages Fluent in English, Cantonese, and Mandarin; Fair in Japanese (Japanese-Language Profi ciency Test N3 Score 153/180)Computer Microsoft Offi ce, Adobe Photoshop

INTERESTS Literature reading, visual art appreciation, running, swimming, travelling

Sample Résumé 3Alice Chan Ting Ting

2A, KK Building, GG Street, Macao　｜　(853) 6666 6667　｜　[email protected]

Objec ve Applying for the posi on of Video Produc on Specialist to apply the video edi ng skills in the crea ve industry.

Educa on University of Macau Aug 2013 to PresentBachelor of Social Sciences in Communica on an cipated May 2017GPA: 3.6/4.0

Chinese Culture University, Taiwan Aug to Dec 2016Exchange student in Mass Communica on

ABC Middle School Sep 2007 to Jun 2013Form 6 Commerce Graduate

Work Experience

Journalist Intern, China Central Television (CCTV), Beijing Jun to Aug 2016‧Interviewed ci zens at the scenes and presented news and current aff airs in CCTV news reports;‧Wrote scripts for 50+ feature news and produced video clips for the news.

Graphic Designer, Macau Child Development Associa on Apr 2014 to Nov 2015‧Designed promo onal displays, brochures, and exhibi on boards;‧Assisted in developing the overall layout and images of the offi cial website.

Enumerator, Sta s cs and Census Service Bureau May 2015 to Jul 2015‧Visited Macao households and interviewed residents on surveys of diff erent sta s cal projects.

Extracurricular Ac vi es

UM Mul media Reporter Oct 2013 to PresentCommunica on Offi ce, University of Macau‧Report happenings around the campus by taking photographs and videos.

Psychological Health Ambassador Oct 2013 to May 2014Student Aff airs Offi ce, University of Macau‧Promoted psychological health informa on and provided with peer counselling support to students.

Scholarships Principals’ Recommended Admission Scholarship Sep 2013 to Present(Awarded by University of Macau)Macau University Student Scholarship Sep 2013 to Present (Awarded by Educa on and Youth Aff airs Bureau)

Language Profi ciency

‧Cantonese: Na ve Speaker‧Mandarin and English: Fluent‧Portuguese: Fair

Computer Exper se

‧Microso Offi ce (Word, Excel, Powerpoint)‧Java and CSS‧Adobe Crea ve Suite (Photoshop, Illustrator, A er Eff ects, Flash, Premiere)‧Final Cut Pro

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Sample Résumé 4

Zhang Bo Bo, Bobo18F, ZZ Building, MM Street, Macao　｜　(853) 6666 6664　｜　[email protected]

EDUCATION 2014 to Present Master of Law in International Business Law University of Macau, anticipated May 2017 Awarded with Graduate Assistantship 2010 to 2014 Bachelor of Law LMN University, Beijing

WORK AND INTERNSHIP EXPERIENCE Jun 2016 to Present Law Intern, Wang Jing & Co. Law Firm, Guangzhou ‧Conduct research for writing legislation, perform fact-checking for cases and update the database; ‧Help attorneys arrange documents, information and evidence as well as provide them with clerical support.

Sep 2015 to Present Graduate Assistant of Faculty of Law, University of Macau ‧Assist professors on two research projects regarding international business law and study relevant cases; ‧Facilitate in undergraduate student group discussions in class lectures and give suggestions on their research papers.

May 2015 to Sep 2015 Assistant of Legal Department, TT Organisation, Beijing ‧Assisted in patent and trademark applications and renewal for clients and translation of legal documents; ‧Arranged logistics for offi ce visits and business trips overseas.

May 2014 to Sep 2014 Summer Associate of International Relations, OPQ Law Firm, Beijing ‧Translated commercial contracts and agreements into Chinese-English and made necessary revisions on draft contracts; ‧Sought for legal advice to resolve disputes between partner organisations.

QUALIFICATIONS National Judicial Exam Certifi cateCET English Exam Level 6 Transcript (Score: 625/710). Profi cient in English writing and speaking.Microsoft Offi ce 2010 Training Certifi cate. Skilled in MS Word, Excel, Powerpoint and Access.

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PUBLICATION Zhang B.B., Zhou C.C. (2015). A Chinese Approach to Legal Disputes for Sino-Brazilian Trade and Investment. Journal of Sino-Brazilian Relations. 50 (2): 775-789.

Zhang, B.B. (2014). A Comparative Study of International Commercial Law between China and Macao. Journal of Advanced Legal Studies. 66 (3): 58-64.

EXTRACURRICULAR ACTIVITIES Sep 2014 to Present Debater, Mandarin Debate Team, University of Macau ‧Participate in local and overseas debate contests as representative of the University; ‧Win “Best Debater” in “Return of Kings” International Varsity Debate Contest in June 2016.

Sep 2014 to Present Secretary of General Assembly of Postgraduate Association University of Macau ‧Prepare meeting agendas, coordinate meeting arrangement and record meeting minutes.

Sep 2011 to Apr 2016 Master of Ceremony for the following types of student activities: ‧International Business Law Seminar; ‧UM Distinguished Lecture Series; ‧Singing Competition; ‧Graduation Ceremony; ‧Healthy University Week Kick-off Ceremony.

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Sample Résumé 5

OBJECTIVETo apply for the position as Secretary to General Manager

EDUCATION2015 to Present Master of Arts in Translation Studies, expected May 2017 University of Macau

2011 to 2015 Bachelor of Arts in English Studies University of Macau

WORK EXPERIENCESeptember 2015 to Present Writing Tutor, English Writing and Communication Centre, University of Macau ‧ Facilitate chat rooms, writing groups and study skills workshops to brush up students’ English; ‧ Proofread articles in the publication and update offi cial web page; ‧ Assist in promotion and organisation of events and English festivals.

September 2015 to Present Teaching Assistant, Department of English, University of Macau ‧Facilitate group discussion in the Creative Writing classes; ‧Comment on students’ assignments and mid-term exams.

January 2016 to June 2016 Assistant, Association of Stories in Macao ‧Compiled stories from different writers and integrated relevant pictures and graphics into a publication; ‧Edited article content and translated English writing into Chinese, and vice versa; ‧Designed the publication layout using Adobe Indesign.

June 2012 to October 2015 Part-time Procurement Clerk, Macao Central Library, Cultural Affairs Bureau ‧Placed orders for new books by following required procurement procedures; ‧Led other part-time colleagues to perform different tasks and managed their monthly attendance records; ‧Created monthly statistics report for the procurement department.

EXCHANGE EXPERIENCEJanuary 2014 to June 2014 Susquehanna University, United StatesJuly 2013 to August 2013 University of Vienna, Austria

2D, MM Building, NN Street, Macao (853) 6666 6660

[email protected] Leong

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PROFESSIONAL COURSESJuly 2015 to August 2015 Practical Course on Professional Secretary (35 hours) Macau Productivity and Technology Transfer Center

February 2011 to June 2015 Portuguese Language Course (Level 1 – 6) Instituto Português do Oriente, Macao

July 2009 to August 2009 Elementary Book-keeping (72 hours) Leng Kuan Accounting Centre

AWARDS AND HONOURS2015 to Present Graduate Assistantship, University of Macau2012 to 2015 Dean’s Honour List, University of Macau2013 to 2014 Henry Fok Foundation Scholarship, University of Macau

EXTRACURRICULAR ACTIVITIESOctober 2012 to June 2014 Member of Public Speaking Team, University of MacauOctober 2013 to June 2014 Secretary of Drama Society, University of MacauJuly 2013 Voluntary English Teacher in Service Trip to Guizhou, University of Macau

SKILLSComputer Microsoft Offi ce, Adobe IndesignLanguage Cantonese, English, Mandarin – Fluent Portuguese – Advanced level Spanish – Elementary level

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Sample Résumé 6Betty Ho Sio Man

11N, BB Building, QQ Street, Macao(853) 6666 6663 [email protected]

OBJECTIVETo acquire a position of Community Relations Specialist in which my knowledge of public relations and event planning skills can be applied and further developed.

EDUCATIONAugust 2013 to Present Bachelor of Social Sciences in Government and Public Administration Specialized in International Relations, anticipated May 2017 University of Macau January to May 2015 Exchange Student in Political Science National Chengchi University, Taiwan August 2007 to June 2013 Form 6 Art Graduate ABC Middle School

WORK EXPERIENCESeptember 2013 to Present Public Relations Assistant, AA PR and Advertising Company

‧Coordinate media interviews, tours and events;‧Manage information databases of local, Hong Kong, China and Taiwan media and industry partners;‧Invite media to important events and manage RSVP list.

January 2014 to August 2014 Assistant of Legal Services, CC Entertainment‧Typed old contracts into new e-system and fi led them to the archive;‧Translated 20+ legal documents from Chinese into English, or English into Chinese for attorneys.

June 2013 to June 2014 Part-time Clerk, DD Offshore Commercial Service Company‧Performed clerical duties including mail delivery, client reception and data entry.

VOLUNTEER WORKJune to August 2016 Volunteer Teacher in Guangdong villages, Macao Foundation ‧Promoted environmental protection and good personal hygiene to primary students through story-telling and singing; ‧Assisted in decorating school library with color paintings.

EXTRA- CURRICULAR ACTIVITIESOctober 2015 to Present Member of Model United Nations, Students’ Union of University of MacauAugust 2014 to Present Treasurer of the Youth Association of International Affairs

SKILLSLanguage Fluent in Cantonese, Mandarin and English Basic in PortugueseComputer Microsoft Offi ce, Adobe Photoshop

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Sample Résumé 7

Ng Ming Ming21H, DD Building, PP Street, Macao　｜　(853) 6666 6662　｜　[email protected]

OBJECTIVE Seeking a posi on as an IT Support Technician

EDUCATION 2013 – Present Bachelor of Science in Computer Science University of Macau, an cipated May 2017

1997 – 2013 Form 6 Science Graduate RST Secondary School

WORK AND INTERNSHIP EXPERIENCE Mar 2015 – Present Part- me IT Technician, Macau Produc vity and Technology Transfer Center (CPTTM) ‧Check regularly the operational status of computers and networks; ‧Troubleshoot computer problems and provide technical support.

Jun 2016 – Aug 2016 Web Developer Intern, Companhia de Telecomunicações de Macau S.A.R.L (C.T.M.)

‧Maintained web portal and official web page; ‧Developed mobile apps and performed function testing of those apps. Jun 2014 – Aug 2014 Teaching Assistant, Summer Ac vi es of Educa on and Youth Aff airs Bureau ‧Delivered badminton courses to 80+ teenagers aged between 12 and 16 on playing techniques.

AWARDS 2015 The First-class Prize at Provincial Level 13th Na onal Electro-Design Compe on2013 First Runner-up Science Contest of High School Students in Macao

EXTRACURRICULAR ACTIVITIES Oct 2013 – Present Member of Badminton Team, Sports Team of University of MacauOct 2014 – Present Senior Mentor of Peer Support Programme, University of Macau

TECHNOLOGY SUMMARY ‧Systems: CICS/ISPF/Mainframe, Unix, Windows 9X/NT/2000/XP/2003/7/8, Mac OS‧Languages: Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java‧Software: MS Project, MS Visio, MS Office, Lotus Notes

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Sissy Cheong Si Si3E, OO Building, UU Street, Macao　｜　(853) 6666 6661　｜　[email protected]

OBJECTIVETo obtain a position as a Clinical Laboratory Technician utilizing relevant knowledge and hands-on experience in a practical atmosphere.

STRENGTHS‧Profi cient in performing lab procedures including sample collection, analysis and lab report production;‧Adept at operating and maintaining lab equipment;‧Strong ability to solve problems during testing procedures and analysis;‧Excellent communication skills in verbal and written Chinese and English.

EDUCATIONAugust 2013 – Present Bachelor of Science in Biomedical Sciences University of Macau, expected May 2017

September 2007 – May 2013 Form 6 Science Graduate EFG Secondary School

WORK EXPERIENCEAugust 2014 – Present Lab Assistant, Faculty of Health Sciences, University of Macau ‧Prepare specimens and other biologicals for laboratory testing; ‧Assist in performing sample testing; ‧Process experimental data and enter reference values into the computer; ‧Facilitate events and biomedical sciences seminars of the Institute. October 2013 – August 2015 Student Assistant, Macao Association for Promotion of Science and Technology ‧Assisted in arranging the logistics of 30+ public events regarding topics of environmental construction, medical science, and engineering; ‧Received honorable guests from worldwide and handled their inquiries during their stay in Macao; ‧Acted as the tour guide for primary students in science museum fi eld trips to promote science knowledge.

COMMUNITY SERVICEFebruary 2011 – Present First Aid Volunteer, Macau Red CrossOctober 2013 Volunteer of Flag Day Fund Raising, Fu Hong Society

HONOURS AND AWARDS 2016 Long Service Award, First Aid Volunteer, Macau Red Cross2015 Champion, Biology Quiz Competition Championship, Macau Biology Association2015 Bronze Award, Outstanding First Aid Volunteers, Macau Red Cross2014 Merit Award, “Challenge Cup” Competition of Science and Technology in China

SKILLSLanguage: Fluent in English, Cantonese and MandarinComputer: Microsoft Offi ce, SPSSCertifi cate: First Aid for Adults Certifi cate

Sample Résumé 8

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Step 4 – ACT: WHAT action should i take?Action Verbs

In order to demonstrate your skills and competence, you can select suitable action verbs from the following table to describe the job you have performed to tell your experience. You can search for more on the Internet.

accomplish 達成 account for 負責achieve 達到 administer 管理analyse 分析 approach 與…聯繫arrange 安排 assess 評估assist 協助 audit 稽核boost 提高 carry out 實行collaborate 協同 compile 編纂complete 完成 compute 運算conduct 進行、實施 consolidate 統一、合併control 控制 convince 說服coordinate 協調 cultivate 培養deal with 處理 demonstrate 展示design 設計 develop 開發devise 策劃、打造 draft 草擬edit 編輯 educate 教導enhance 提高 ensure 確保establish 設立 evaluate 評估examine 檢視 expedite 促進、加快（進程）facilitate 促進 form 組成formulate 規劃、想出、配置 generate 產生guide 引導 handle 處理help 幫忙 host 招待、主持implement 實施 improve 改善increase 增加 integrate 整合issue 發行 launch 推出leverage 發揮（影響力等） liaise 取得聯絡manage 管理 maximise 最大化minimise 最小化 monitor 監控operate 營運、操作 optimise 最佳化pioneer 率先 prepare 準備process 處理 promote 宣傳、促銷provide 提供 publicise 宣傳、公布publish 發表 reinforce 強化research 調查、探究 resolve 解決revise 修訂 track 追蹤train 培訓 translate 翻譯

(Extracted from The Beta English Resume Bible, Beta Multimedia Publishing)

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A cover letter is attached in front of your résumé, persuading the employer to review your application and give you an interview opportunity. In order to respond to the employer’s request on applicants, and to better express your strengths, relevant skills and experience, you should write a tailor-made cover letter to show that you are the most suitable candidate.

cOVER lETTER

Types of Cover LetterThere are typically two types: solicited and unsolicited cover letters.

1. Solicited LetterA solicited cover letter is written in response to a specifi c advertisement for a job opening.

2. Unsolicited LetterAn unsolicited cover letter is written for initiating a job opportunity.

Full Block StyleFull block style is the most commonly used letter style for cover letters. There is no indentation for new paragraphs. Punctuations within the main body of the message are included, while punctuations in dates and addresses are omitted.

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‧Sign your name in colour pen other than blue and black;‧Discuss your emotions, feelings or sensitive issues (such as chronic illness);‧Mention your salary history;‧Include negative information of any kind;‧Repeat words or phrases from your résumé;‧Use correction fl uid;‧Use over-polite or old-fashioned language;‧Make any spelling or grammatical mistakes;‧Use abbreviation, e.g. use “Do not” instead of “Don’t”; use “University of Macau” instead of “UM”.

‧Place the application letter in front of your résumé;‧Limit to one page;‧Maintain a positive tone;‧Tailor your cover letter;‧Respond to the requirements of the employer in the advertisement;‧Specify the position you are applying for and the reference number if available;‧Address the name and salutation (e.g. Mr. / Ms. / Mrs.) of the recipient correctly;‧Highlight your relevant skills and demonstrate your knowledge as well as understanding of the company.

COVER LETTER DO'SCOVER LETTER DO'S

COVER LETTER DON'TSCOVER LETTER DON'TS

1B, YY BuildingXX Street, Macao

30 April 2017

Mr. Tom ChanHuman Resources ManagerABC Lifestyle MagazineEdifi cio Da ChinaAvenida Doutor Mario Soares Macau

Dear Mr. Chan,

Re: Application for the Position of Marketing Executive [Ref. No. 123]

I am writing to express my interest in the position of Marketing Executive opened to the Career and Internship Fair of the University of Macau. With my strong analytical skills, relevancy of major of studies, and fulfi lling experiences, I am confi dent of being a suitable candidate for the position.

I believe that my education and skill-set are very well suited. I will be graduating with a Bachelor of Business Administration degree in Marketing from the University of Macau. In my academic studies, I trained myself to be a creative person and obtained satisfying grades in Marketing-related courses. As you can see from my résumé, I worked as a Marketing Intern. During my internship, I learnt how to approach potential customers and promote services to them strategically. In my work as an Offi ce Assistant and Student Trainee, I demonstrated my clerical skills to be highly effi cient and respond as quickly as possible to questions. Last but not least, I found my volunteer experiences as a teacher and reporter rewarding and benefi cial to my personal development.

Through my leadership in the associations of the Students’ Union in the university, I led the Choir and the Marketing Society in organising and promoting various shows and events. Leading a diverse group of people was a challenge and I received positive support from my teammates due to my mature interpersonal and organisational skills. My work experience and extracurricular activities helped me to enhance my qualities that I believe will enable me to fi t in the new workplace well.

I believe my creativity, pursuit of good work quality, effi ciency and team spirit would make me qualifi ed to the position. My résumé is enclosed to give you more detailed information. I appreciate that if you could give me an interview opportunity. Please reach me at 6666 6666 or [email protected] if you have any questions. Thank you for your time and consideration and I look forward to speaking with you.

Yours sincerely,Michael FongMichael Fong Tai Man

Enc. Résumé

your addressdate

Recipient’s full name, title, company and address

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]

Anatomy of a Cover Letter

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SalutationAddress the recipient if you know his/her name, or address his/her position, e.g. Human Resources Manager. Address “Dear Sir/Madam” if you don’t know the recipient’s name.

headingRe: Applying for the Position of … (Ref. no if applicable)

first paragraphThe fi rst paragraph tells where you read the job advertisement and your goal that you are an ideal candidate. In unsolicited cover letter, state the job fi eld you are interested in and the reason for making self-referral.

second paragraphThe second paragraph elaborates your educational experience and how they relate to the position. It also elaborates your relevant work experience to convince your reader that you are a worthy applicant.

thiRd paragraphThe third paragraph elaborates your other experiences and how they relate to the position. This paragraph can be omitted if you don’t have much to talk about.

last paragraphThe last paragraph is to thank for the reader’s time. You look forward to an interview and provide them with telephone and email contact information.

Complimentary CloseWrite “Yours sincerely” when you address the recipient’s name. Write “Yours faithfully” when you address “Dear Sir / Madam”.

enclosureEnclose your résumé and other required documents, such as transcripts, certifi cates, etc.

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Useful phrasesYou can select suitable phrases to highlight your skills in the cover letter. You can search for more on the Internet.

(Extracted from The Beta English Resume Bible, Beta Multimedia Publishing)

a stable personality 個性穏重adept at 內行的、熟練的careful 細心的conscientious 盡責的creative 有創意的dependable 可信賴的diligent 勤奮的energetic 有活力的exceptional 優異的fl exible 靈活的innovative 新穎的、有創新精神的meticulous 一絲不苟的passionate 有熱誠的practical 務實的qualifi ed 合資格的responsible 負責任的aggressive 進取adaptable 適應力強的capable 能幹的competent 稱職的cooperative 合作的dedicated 全心投入的detail-oriented / attention to details 注重細節的effective 實際有效的enthusiastic 熱忱的experienced 有經驗的(highly) motivated （十分）積極的honest 誠實的mature 成熟objective 客觀的patient 有耐心的profi cient 精通的reliable 可靠的responsive 反應快的strong communication skills 溝通能力強with strong determination 有決心的

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Participate in our activities to polish your application documents. Details can be found through Student E-bulletin Board and our Wechat: • • Career Training WorkshopsCareer Training Workshops - Writing an

Effective Résumé and Cover Letter;• • Résumé ClinicRésumé Clinic;• Make an appointment with us for Résumé Résumé

Review ServiceReview Service.

Follow the employer’s instructions;State the position that you apply together with your name in the Subject Line. For example: Application for the Position of Marketing Executive － Michael Fong Tai Man [Ref No. 123];Include all your contact information, such as full name, mailing address, phone number and email address, so that HR manager can contact you;If the employer requests you to include the cover letter and résumé as attachments, save the fi les using your name and applying position, so that your fi les will not be mixed up with other applicants’ materials;If the employer requests the cover letter and résumé in the body of an email message, you should paste your cover letter and résumé into your email message. Use a basic font and remove the formatting as the employer may not see the formatted message in the same way as you do.

Sending a Cover Letter through E-mail:

WeCHAT

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An interview is an interactive process for mutual assessment and evaluation of suitability for the job, mainly the interviewer assessing the interviewee. In a sense, the interview is the key to the success of the application.

InTERVIEW

Tips for a Successful Interview

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Be organised and logical in your thinking; give sensible answers;In case you make a mistake in your answer, rectify immediately. If you do not understand the question, ask the interviewer to explain it more clearly.

Self-evaluationUnderstand yourself, including your strengths, weaknesses and career objectives.Make sure you are able to showcase your abilities during the interview.

Research the companyImpress the employer by having good knowledge of the company you are applying and the up-to-date market information, as well as current social affairs.

Prepare your résuméBring along your résumé with you just in case the interviewer needs an extra copy.

Practice your interviewPrepare answers to the questions which the interviewer is likely to ask. Practice makes perfect.

Remember the interview skillsBe punctual, well-groomed and well-prepared;Use appropriate tone – not too fast, slow, or high-pitched;Always wear a smile, keep eye contact and nodding;


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Frequently Asked Questions in an interview

Personal Background � Please briefl y introduce yourself. � What are your strengths and weaknesses?

Qualification/Education � What makes you choose to work in this particular fi eld? � Can you give me a reason(s) which makes you so

special that we should hire you among all applicants?

2

1

work experience � What is your career expectation / objective? � What kind of jobs are you looking for? � What did you learn from your previous work experience

and how can they help you in this job that you are applying for?

� When you encountered problems in the past, how did you solve them?

3

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position applied � What do you know about the job you are applying

for? What are the responsibilities? � What makes you think that you are suitable for this

position? � How can you contribute to our company if we

decide to hire you? � Which factors would you consider the most

signifi cant when selecting your job? � Do you accept overtime work or irregular working

hours? � What is your expected salary? � Have you applied for other jobs? What are they? � If your boss had a point of view or direction

different from yours, what will you do?

4

company/market knowledge � How much do you know about our company? � What makes you desire to work for us? � How do you see the prospects and development

in our fi eld? � Which companies do you think are our competitors

in the market? What do you think of them?

5

future planning � Do you have any life goals? � How do you see yourself in 3 to 5 years? What will

you be doing then? � Do you have any plans for further study?

6

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8

9

7

Practice makes perfect. Make an appointment with us for doing Mock Interview or attend regular Mock Interview Sessions to enhance your interview performance. Details can be found through Student E-bulletin Board and our Wechat.

WeCHAT

hypothetical questions � If a customer becomes dissatisfi ed with the service

you or your partner renders and threatens to make a complaint against you, what would you do?

� If a certain pack of product fails to reach the customer on time as a result of your mistake, and your supervisor is unaware of it, what would you do?

social/world affairs � Can you share with us a piece of news that you are

concerned about recently? � What is your opinion on that piece of news? � h

sample questions you can ask employer � What else do you need to know about me to make a

hiring decision? � What are some of the diffi cult problems one would

have to face in this position? � What are the company’s expectations for new staff? � What training opportunities are available? � When will I receive notice of the hiring decision? � Are there any promotion opportunities available for

successful candidate in this position? � d

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Before Interview¨ Research information about understanding yourself and the applied position

¨ Research industry background and company information

¨ Prepare a set of questions that the interviewer is likely to ask

¨ Think about the suitable answer for each question

¨ Practice the interview

¨ Prepare your questions to ask the interviewer

¨ Familiarise with current social affairs

¨ Review your résumé

¨ Groom well (your dress, your appearance)(Ladies: dress or suit, stockings and high heels instead of sandals; tie long hair)(Gentlemen: suit, tie and dress shoes in conservative colours)

¨ Prepare the documents that you need to bring along to the interview (e.g. CV, certifi cates)

¨ Plan well on getting to the interview location

¨ Prepare a writing pad for note taking

¨ Go to bed early and ensure enough sleep

On the Day of Interview¨ Be punctual, better to arrive at the interview location 15 minutes earlier

¨ If you need to fi ll in an application form, do it carefully

¨ Be polite to all staff whom you approach

¨ Greet the interviewer (e.g. Good morning/ Good afternoon)

¨ Pay attention to your manner and follow the interviewer’s instruction

¨ Keep eye contact and nodding

¨Respond in accordance to the language the interviewer uses (If the interviewer speaks to you in English, reply in English)

¨ Smile, say goodbye and thank the interviewer before leaving

Interview Preparation Checklist

To avoid missing anything, you should prepare your interview according to the following checklist:

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1B, YY BuildingXX Street, Macao 7

7 May 2017

Mr. Tom ChanHuman Resources ManagerABC Lifestyle MagazineAvenida Doutor Mario Soares Macau

Dear Mr. Chan,

Th ank you for the interview opportunity for the position of Marketing Executive. Th e interview allowed me to understand more about the job and the company. I hope I can have the opportunity to contribute my experience and knowledge to your company.Given my enthusiasm and good communication skills, I am very confi dent that I am competent for this job and able to cooperate with colleagues in the department. I appreciate your time for interviewing me. I am very interested in working with you and looking forward to hearing from you soon.

Yours sincerely,

Michael FongMichael Fong Tai Man

Send an email or give a call to follow up with your application if you Send an email or give a call to follow up with your application if you do not receive any reply from the interviewer after a period of time.do not receive any reply from the interviewer after a period of time.

What to Do after Interview – Send Thank You Letter and Follow Up

After interview, send a thank you letter to the employer to show your appreciation for the interview opportunity and eagerness for hearing from them. The interviewer will be impressed by a good thank you letter, which may increase your chance to get the job. It singles you out from other candidates and shows your interest in the job. Furthermore, it is a platform to provide a better response to the questions you were asked during the interview.

Sample thank you letter Step 5 – manage: how do i maintain my performance?

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You successfully got a job offer? Congratulations! We have some tips to help you prepare for your career, adapt to your working environment and get you ahead in the workplace.

Work Attitude Guidelines

Step 5 – manage: how do i maintain my performance?

Tip #1 : Manage your timeTip #1 : Manage your timeYou may have many responsibilities to juggle, such as studies, family, friends, and your job. Having a job means you will have to rearrange your priority. A proverb puts it well, “One yes takes nine noes.” Sometimes, you’ll need to say no to nine other things in order to commit to one thing. Manage your time wisely so that you don’t crush everything together. Also, it is a good practice to keep a to-do list to help you prioritise your tasks and remind yourself of deadlines.

Tip #2 : Know your organisationTip #2 : Know your organisationUnderstand formal expectations through reading your organisation’s mission and vision statement, quality management documents, working manuals and procedures, regulations, guidelines and your job description, etc. Observe people around for the organisational culture, norms and practice.

Step 5 – manage: HOW DO I maintain my performance?

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Tip #3 : Know your jobTip #3 : Know your jobKnowing your job is fundamental in workplace. You should:Understand the targets, deadlines, operational procedures, and expected outcome of any tasks assigned to you. Be aware of your limits set by professional and legal requirements, organisation’s policies, your supervisor and your competence.

Tip #4 : Know your SUpervisorTip #4 : Know your SUpervisorTalk to your supervisor to discuss what is expected to you, and any major diffi culties you encounter at your work. Your supervisor may be very busy with his / her work, so you may have to take the initiative. If you run into any major diffi culties, ask help from your supervisor.

Tip #5 : Be professionalTip #5 : Be professionalPresent yourself at the workplace in an appropriate manner (observe your colleagues for acceptable grooming and dressing).Comply with the employer’s work rules, such as arriving on time and notifying the supervisor in case of illness.Carry out work assignments in a productive, mature and professional manner.Observe your obligations in business conduct, such as protecting the organisation’s assets, handling confi dential information, acquiring and using business information, handling confl ict of interests, etc.


Tip #6 : Maintain a good relationship with Tip #6 : Maintain a good relationship with colleagues colleaguesHaving a good relationship with your colleagues is another key to success in the workplace. Your colleagues are a good source of information about the workplace and the fi eld of work you are in. They are also your guide and support in the workplace. However, be prepared that they will be very different from you in terms of age, work habits and practice, values, etc. Look at these differences in a positive light. The more they are different from you, the more you can learn from them.

Tip #7 : Maintain a good attitudeTip #7 : Maintain a good attitudeAlways be friendly, helpful, responsible, reliable, and motivated to all co-workers. Be polite and cheerful; listen to others before you speak. Try to understand others’ perspectives.Follow an appropriate channel in terms of information transmission; and keep the involved parties informed.

Tip #8 : Be open-mindedTip #8 : Be open-mindedBe open to advice and constructive criticism; think and re-think before you make comments; and defi nitely no gossips.

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Tip #9 : Maximise your experienceTip #9 : Maximise your experienceIn order to get the best of the experience, we suggest you:Be pro-active and take initiative. Staff in your workplace may be too busy or overworked to take care of you.If you are not given any tasks, remind your supervisor of your availability politely. Also, you may use the down time to get acquainted with your colleagues, organisation, and fi eld of work. If you are given very trivial tasks, like photocopying or fi ling, do it cheerfully and responsibly. It will help convince your supervisor to entrust you with greater responsibilities. He or she may have given you the task to see how you deal with it. If you are given a very diffi cult task and you don’t know how to do it, don’t keep it to yourself and pretend that everything is okay until the last minute. Seek help from your supervisor or colleagues.Once you have been at your placement for a while, ask for more challenging assignments. Ask to take responsibility for a project or a component of a project that will draw on your strengths, address your weaknesses, and allow you to improve yourself and gain valuable experience.At the end of your job, be sure to send a thank you note to your supervisor, recognising his or her efforts and support for you. This is also important because you may want to have the individual as a reference for future jobs or graduate school applications.

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－ John Lennon, co-founder of The Beatles

You may say I'm a dreamer, but I'm not the only one. I hope someday you'll join us. And the world will live as one.

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Published by Career Development Centre Student Affairs Office · The Career Development Centre provides further study, career and entrepreneurship services under the Student Counselling