Quality movement

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Quality movement. 6 Sigma 的開始. 1980 年 Motorola 想要涉足日本呼叫器市場 . 發現本身品質與日本貨的差異性 . 是經由統計知識的運用所開發出來的做法 . 1987 年一月十五日 Motorola 正式推行“ Six Sigma Quality Program”. What is 6-Sigma?. 對流程或產品績效的衡量 達到近乎完美改善的目標 追求長遠的企業領導地位. 標準差績效層級. 6 Sigma. Improvement. 顧客滿意需求模型 (The Kano Model). 六標準差基本原則. - PowerPoint PPT Presentation

Text of Quality movement

  • Quality movement

  • 6 Sigma1980Motorola...1987MotorolaSix Sigma Quality Program

  • What is 6-Sigma?

  • 63.4 (99.9997%)5233 (99.98%)46210 (99.38%)366807 (93.32%)2308527 (70%)1690000 (29%)

    99%/3030001/41021.68/wk1.8/wk

  • 6 Sigma

  • Improvement

  • (The Kano Model)

  • COPQCTQ6 Sigma6 SigmaDMAIC6 Sigma

  • 6 Sigma....

  • (Entitlement Performance) Processing for six sigma (PFSS) Designing for six sigma (DFSS) Managing for six sigma (MFSS)

  • () (Executive Champion) (Deployment Champion) (Project Champion) ()(Master Black Belt) (/) (Black Belt) (Green Belt)

  • ()-Champion -Six Sigma - - - - -

  • ()-Master Black Belt-Six Sigma - - - - - - -

  • (/)-Black Belt-Six Sigma - - - -Six Sigma - -Six Sigma -

  • -Green Belt - - - - -Six Sigma

  • - - - -

  • /() - - - -

  • (Six Steps to Six Sigma) 123456Cp>2(Cpk>1.5)

  • PDCADMAIC

  • DMAIC

    DMAICControl

    Analysis

    MeasurementImprovement

  • Define---

  • Define SIPOC DMAIC(Critical-To-Quality,CTQ)SIPOC Supplier Input Process Output Customer

  • Measurement---CTQ(Critical to Quality)CTQ

    :CTQ

  • Measurement4.2.

    1.3.

  • Measure (Pareto Chart) (Cause-Effect Diagram) FMEA(Failure Mode and Effects Analysis) FDM(Functional Deployment Matrix) Process Capability Analysis

  • FMEA(Failure Mode and Effects Analysis)

  • FDM(Functional Deployment Matrix)

  • Analysis---

  • Analysis4.2.1.3.

  • Analysis Scatter Diagram Hypothesis Testing ANOVA(Analysis of Variance) Multi-Variate Analysis

  • Improvement---CTQ

  • Improvement4.

    2.

    1.

    3.

  • Improvement (Design of Experiment)

  • Control---: 1. ; 2.

  • Control4.

    2.

    1.

    3.

  • Control Mistake Proofing SPC(Statistical Process Control)

  • (Five Sigma Wall) DAMICDesign for Six Sigma(DFSS)DFSSDFSSFive Sigma WallDFSSDMAIC

  • DMAIC1.

    2.

    3.(MANUFACTURABILITY)

  • Manufacturability1987MOTOROLAMOTOROLA

  • DMAICDFSS

  • QCQuality Control TQCTotal Quality Control TQMTotal Quality Management ISO9000

  • 1 2 3

  • //DMAICDeh-maik

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  • GE= ?99%50 = 60.5%

  • GE19801990 6

  • GE6Motorola10GE5

  • 6

  • MAIC in GECTQs (critical-to-quality characteristics)M MeasurementCTQsA AnalysisI ImprovementC Control

  • 5