CURRICULUM VITAE

Rajalakshmi Murugan,CSM,SCRUM MASTER

Mobile - +/ +

Email – raji87.murugan@gmail.com Phone 9886116002

Overview

Over 8 + years of experience in IT Services (in Application Software Development, Maintenance and Production Environment).

Currently Working as a Scrum Master with Wipro Technologies in CBABU [Customer Business Application business Unit] – Cisco Unified Contact Center Enterprise (UCCE)

Certified Scrum Master (CSM)]. Recent (3 + years) experience in Agile Methodology helping clients in transformation of

projects into Agile. Experience in Collocated Agile. Experience in Agile Assessment for new and existing implementation and suggest

implementation and improvement plans. Experience in Counseling and Training people on Agile Methodologies and practices.

Current EngagementEMPLOYER : Wipro Consulting Services (WT) (Total: 2 Year 1.5 months )Location : BangaloreClient : Cisco IndiaDuration : Dec 4th 2012 till dateDesignation : Project Manager (WT- Lean and Agile Practice)Role : Agile Scrum Master

Description : CISCO is one of the world’s leading networking organization. With the variety of networking and communication product being developed, the organization have experienced and acknowledged the benefits received from Product development using Agile methodologies. Cisco continues to increase the focus on Agile implementation across all product lines.

As an Agile Scrum Master, I am responsible for -

Act as Agile Coach for multiple scrum teams with a focus on guiding the teams towards improving the way they work. [Cisco Unified Contact Center Enterprise (UCCE)]

Act as mentor to Scrum Masters and Product Owners Educate all levels and roles, including senior leaders, across the organization on Agile

principles, processes, practices and tools Share best practices with respect to Agile Software engineering practices Provide guidance on achieving high levels of Agile maturity while complying with defined Agile

Core Principles and enterprise standards Facilitate cross-team coordination and collaboration Foster team’s ability to leverage the larger company network for general collaboration and

impediment removal Drive visibility of information that help the team see how they are doing Drive organization change needed to allow Agile teams to excel Help remove impediments raised by the Scrum Team Involve in Scrum Master Recruitment and Team Building Activities. Share Agile Awareness and Coaching with prospective business units within Cisco and

Wipro Technologies.

Previous ExperienceEMPLOYER : Wipro Technologies (Total: 2 Years)

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Location : BangaloreClient : CiscoDuration : Dec 8th 2010 till Dec 4th 2012Role : Team Lead

Description : CISCO is one of the world’s leading networking organization. With the variety of networking and communication product being developed, the organization have experienced and acknowledged the benefits received from Product developments.

As a Team Lead, I was responsible for -

Act as a lead to the Customer engineering team on UCCE Product and facilitate team to deliver products on time

Act as mentor to Customer Engineering team on various components which involved in Involved in TAC/Customer review meetings on the customer escalations, CAP issues Involved in regular meetings with Management and appraisals feedback on the team Meeting with Directors on the Customer Engineering team development and improvement Involved in TAC/Engineer collaboration and status meetings Involved in complex component like TRW enhancement and fixed multiple issues Handling any customer escalations, enhancements request for TRW[Translation Route

Wizard] and became SPOC,SME for TRW

Previous ExperienceEMPLOYER : Wipro Technologies (Total: 2 Years)Location : BangaloreClient : CiscoDuration : Dec 3rd 2008 till Dec 6th 2010Role : Software Engineer

Description : CISCO is one of the world’s leading networking organization. With the variety of networking and communication product being developed, the organization have experienced and acknowledged the benefits received from Product development.

As a Software Engineer, I was responsible for -

Working on customer issues and escalation for the product ICM [Intelligent contact Manager]. Resolving various customer escalations with different components like Router, Gate

way,Pheripheral Gateways,Distributors,Logger Fixing Web applications defect and enhancement for WebView,Web Setup, Agent Re-skill Developing BUG Scrum Tool Involved in Defect and enhancement fixes which includes PowerBuilder and PowerGen Tool Handling all Web View defects, enhancements and customer issues single handedly and

became SME, SPOC for Web View. Auditing the entire Partner projects of Wipro for Cisco client as a Cisco InfoSec Auditor Attending the Partner forum meetings which happens with multiple Cisco partners

Project Summary:

UCCE: Cisco Unified Contact Center Enterprise (UCCE)Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

ICM : Intelligent Contact ManagerCisco Intelligent Contact Management (ICM) software transforms a conventional call center enterprise into a multimedia contact center. Designed to expand the options for customer interaction, the Cisco system enables a company to consolidate its Web, e-mail, and telephony channels into an integrated customer-contact environment. Customers who need information beyond that provided on a corporate Web site can request immediate assistance from a contact center agent via the Web. These real-time Web requests are routed by the ICM system using the same business rules applied to contacts arriving from a carrier network.

Previous ExperienceEMPLOYER : Wipro Technologies (Total: 8 Months)Location : Bangalore

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Client : Nortel SystemsDuration : April 2008 till Nov 28th 2008Role : Project Engineer

Description : Nortel was a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality. Nortel developed next-generation technologies, for both service provider and enterprise networks, to support multimedia and business-critical applications.

As a Project Engineer, I was responsible for -

Participate in the TM knowledge group and Java open forums Taking the initial project training /KT from the same team[TM – Telephony Manager,BCC –

Basic client configuration] Various testing like Regression testing, Fit for testing ,Product testing Fixing the BCC,TM related defects Helping ,coaching new joinees to the team on the Product TM,BCC FUN team activities and organizing events in the Account level

Was also awarded FIMC[Feather in my cap] award for fixing the complex AUTH code configuration enhancement and became SME and SPOC in AUTH area of work.

Project Summary:

TM – Telephony Manager Nortel Communication Server 1000 Telephony Manager provides a single point of access and control for system management. One Telephony Manager Windows Server replaces multiple buffer boxes, access modems, and terminal servers. Telephony Manager acts as a terminal server for multiple devices by providing Windows and Web-based management applications.

Formal Education and Certifications

Educations: Bachelor of Computer Science with First Class & Distinction from Bharathidasan

University, Tiruchirappalli [07/2004 – 04/2007,Certification Date : 08/2007] Master of Software and Science, from Birla Institute of Technology ,Pilani[01/2009 –

10/2012,Certificton Date : 12/2012]

Certifications: Certified Scrum Master(CSM) certification from Scum Alliance ( Certification Date : Mar 16

2014)

Technology Competencies

Operating Systems : MS-DOS, Windows XP/Vista, Windows 8Languages : Power Builder,C,C++,JAVADatabases : dBase III+, MS AccessRDBMS : SYBASE – 10.5/12.5, SQL Server 2005,SQL Server 2008Others : Bug Scrum Tool – Workbench Utilities : MS-Office, Rational ClearCase,GITTools : GAMES, Rally,JIRA

Professional Awards and Memberships

Awards: Magical Scrum Master Award for the Great commitment and initiative brought into the

project –Year 2013,Wipro Technologies Received “Vibrant Heart” award for individual contribution toward the Project and

Organization in Cisco BU Awards. Recognition award for the contribution and ownership on the Cisco InfoSec Audits Received Multiple FIMC awards [Feather In My Cap]and CAP awards for the Work Excellence

in CISCO project[ICM] and Nortel systems as well Have certified with Contact Center Certification CC101

Memberships: Scrum Alliance ( SA ) , Certificant ID: 315512

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Personal DetailsDATE OF BIRTH : 24-May- 1987SEX : FemaleMARITAL STATUS : MarriedPASSPORT NO : Indian Passport No : H6880415 Valid up to ,

Issued at Tiruchirappalli)VISA : USA B4 Visa ( Valid till )PERMANENT ADDRESS :

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