RCTid Courses

Jan Feb Mar Apr May

GlobalPresence

EmployeeSelf-Confidence

CorporateGrowth

CustomerRetention

CUSTOMER SERVICE TRAINING

Soft Sk i l l deve lopment !Corporate growth through

Interact i ve Pract ica l Interact i ve Pract ica l Tra in ing & Deve lopment Tra in ing & Deve lopment

• Inc reaserevenue andprof i t th roughcus tomer re tent ion &sat i s fact ion•

[email protected]+62 812 810 91647

CUSTOMER SERVICE TRAININGCan excellent customer service result in decreased marketing budget allocation?

CORE COMPETENCIES OF EXCELLENT CUSTOMER SERVICE SKILL:

1. The Foundations: First Impressions, Courtesy, Attitude, Ethics2. Effective communication3. Relationship building4. Putting the client first: Face to Face contacts5. Telephone Contacts6. E-Client contacts7. Calming the storm – how to handle complaints8. Being the best you can be – putting it all together9. Marketing the business10. Teamwork11. One-on-one training

“Customer Service skills in today’s economic climate are critically important for any business model.”

Receive a training needs analysis to determine theneeds for your organization!

Participants will learn customer service skills that can apply immediately into their work circumstances.

ENGLISH LEARNING TRAINING

Create a positive global presence!Keep pace with global trends;

En joyab le • Extens i ve • Deve lopmenta l En joyab le • Extens i ve • Deve lopmenta l Tra in ing Tra in ing w i th Resu l ts ! w i th Resu l ts !

Benefi t f rom increased sel f-confidence and self-worth f rom the development in soft ski l ls .


ENGLISH LEARNING TRAININGCan global industries and business models adapt to our dynamically changing environment without English?

“The English language is arguably the most universal language around the world, hence an important aspect of international business”

Receive a training needs analysis and placement testing for your organization today!

Enjoy a workforce with good organization, and confident in English

Ensure a better representation of your organization, through clear efficient communication with other organizations globally, and through effective communication skills with your clients.

English language training focusing on all four major skills: - reading, writing, speaking, and listening - with multiple levels including: beginners,

pre-intermediate, intermediate, and advanced.

ENGLISH FOR SPECIAL PURPOSE

for a Fast Growing Global Market! Excellent Communication Skil ls

Qual i ty Ta i lor Made Tra in ing forQual i ty Ta i lor Made Tra in ing forPeak Commun icat ion Eff ic i encyPeak Commun icat ion Eff ic i ency

Benefit f rom language learningbased on the learner’s need


ENGLISH FOR SPECIAL PURPOSEWill focusing on the context of your organization outside the training room, allow for optimal communication efficiency?

Right Choice Training offers ENGLISH for SPECIAL PURPOSES including:

• English for Medical Professional• English for Aviation• English for Mining, Oil &Gas• English for Banking• English for Hospitality

Receive a training needs analysis to determine a tailor made training suited for your organization!

Participants will learn business English skills along with specific topic-related terminology, job related functions and key functional expressions essential for your organization.

ESP training is a specified approach of language learning, focusing on content and methods needed to develop essential communication skills within the organization and its industry.

“English for Special Purposes provides soft skill development through Business English training and addresses topics

including responsibilities, customer service and inter-departmental relations.”

Ready to Write

that gets Resu l ts !Conc ise Commun icat ion

Courses

©Ready to WriteReady to WriteClear•Conc i se

Act ive , Dynamic & Act i ve , Dynamic & Mot i vat ing Learn ingMot i vat ing Learn ing

Cour teous•Cor rect

Business Correspondence


Ready to Write: Business CorrespondenceHow can we make sure that our messages sound right and are acted upon?

Ready to Write

“One of the biggest challenges in email and letter writing is finding the right words”

Jonathan Stevens

Receive thousands of phrases and sentences to match any business situation.

Participants will discover that a ‘reader-friendly’ style makes messages easier for both the reader and the writer.

Ready to Write: Business Correspondence includes:• The top ten reasons for writing • The four Cs of reader-friendly writing• The SOFAR format to organize emails and letters• Choosing the right style: formal or informal• Using the word and phrase bank to create effective emails and letters• Editing for accuracy

Ready to Write

that gets Resu l ts !Conc ise Commun icat ion

Courses

©Ready to WriteReady to WriteClear•Conc i se

Act ive , Dynamic & Act i ve , Dynamic & Mot i vat ing Learn ingMot i vat ing Learn ing

Cour teous•Cor rect

Business Reports


Ready to Write: Business ReportsHow can we make sure that our reports have structure and clarity?

Ready to Write

“Effective reports deliver the message clearly and concisely.”

Jonathan Stevens

Learn each step of report writing from planning to the final draft.

Day Two will link the knowledge and skills to your own workplace writing.

Schedule for Day One:• Introduction and questionnaire on writing at work• Tips and techniques for reader-friendly writing• Problem solving activity: The John Jones report• Tango: The essential words for effective reports• Traffic in Jakarta: Connecting causes and effects• Writing your own reports

Only a two day course, with a one-week interval!

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RCTid Courses