Rebecca Pearson

HOBBIES

540 219 5171 Linkedin.com/in/rebeccarpearson bruth@vt.edu

EXPERIENCE

EDUCATION

SKILLS PROFESSIONAL DEVELOPMENT

Director of Customer Service, Kiss My Southern Sass/Atlanta, Georgia

Director of National Brand Ambassador Program, Kiss My Southern Sass/Atlanta, Georgia

Group Sales Manager, Hyatt Hotels Corporation/Hyatt Regency/Atlanta, Georgia

Corporate Management Trainee, Hyatt Hotels Corporation/Hyatt Regency/Atlanta, Georgia

Visitor Information Specialist, Visit Virginia’s Blue Ridge/Roanoke, Virginia

Event/Marketing Coordinator, Fauquier County Fair, Inc./Warrenton, Virginia

05/13-Present

08/13-Present

07/15-04/16

01/15-07/15

10/14-12/14

12/13-07/14

Virginia Tech , Pamplin College of Business, Bachelor’s of Science, Fall 2014

Overall GPA: 3.47 In Major GPA: 3.87

Professional Sales Negotiation, Hyatt Hotels

Corporation

Manager Leadership Training, Performance

Solutions by Design

Aptitude Evaluation for Career Guidance,

Johnson O’Connor Research Foundation

Customer Service

Microsoft Office

Market Research

Sales Management

Business Development

Relationship Management

Social Media Management

Event Planning & Execution

Facebook Insight Analytics

E-Commerce Management

Manage Customer Service outlets, resolving product and service failures to ensure customer satisfaction. Increased Company’s Customer Service Atlanta Better Business Bureau grade from a F to an A+

Oversee the application, selection, hiring, and implementation process for Sales Representatives Program. Used Market Analysis to target locations for hire, which led to increase in sales for the program.

Responsible for fast-paced, short-term market for a high demand downtown hotel property and development of local key account client relationships.

Extensive training program involving a rotation throughout all departments within the hotel; training

Successfully assisted in execution of the first mass interview/placement career fair for the hotel. and working with all levels of management; ending the rotation with a concentration in sales.

Created promotional and informational materials for their events, conducted market research and

Increased Social Media organic total reach for their main event by 25,628 people, 960% from developed a marketing plan, assisted with event planning and execution.

the previous year.

Determine visitors interests to suggest suitable attractions, dining, and lodging to create a superb experience. Answer questions, anticipate needs, maintain Visitor Center, manage information resources.

Major: Hospitality & Tourism Management Concentration: Event Planning

Mastered sales software to routinely pulled analysis reports and prospecting data for Sales team.

Quickly learned facts, figures and locations of the area to adequately assist all tourists inquires.