Nick Gerlach26555 Maple Drive Maryville, Missouri 64468515-710-1584 • Nickgerlach121@gmail.com

PROFILE

4+ years in customer service by being trained and experienced in resolving customer needs and promoting conflict resolution.

Adaptable and flexible; able to take things in stride in order to complete the task at hand. Excels at remaining calm while handing numerous tasks within the workplace. Hard worker, quick learner, who readily assumes responsibility without being asked.

EDUCATION Bachelor of Science Degree in Financial Services May 2017 Northwest Missouri State University | Maryville, MO 3.1/4.0 GPA

Bearcat Advantage Scholarship

WORK EXPERIENCEProduce Clerk • Fleur Hy-Vee • Des Moines, Iowa Summer of 2014 & 2015

Ensured that the produce was properly rotated and that the merchandise was stocked. Trusted to make decisions when to pull products off the floor. Answered questions from customers about produce and recommended additional items to help increase sales. Took initiative to assure customer needs were met, which may have meant taking additional to ensure that the customer

was satisfied. Thrived working as a team and unsupervised in produce.

Verification Specialist • Equifax • Des Moines, Iowa May 2012- August 2013 Consistently meet daily completion goals of verifying information for our clients, including simple background information

and work history. Recognized by managers as one of the most accurate amongst peers, which often resulted in being tasked with more

difficult queries Fine-tuned ability to rapidly collect accurate information with HR associates and CPAs who are frequently very busy. Controlled primary source verification queries and background checks for clients to help ensure they qualified for various

loans.

Courtesy Clerk • Hy-Vee • Des Moines, Iowa May 2011- May 2012 Responsible for attending to customer needs and questions. Aided customers in locating products in the store. Checked prices and arranged for carry service to the customer's car. Demonstrated flexibility during busy periods by filling in by bagging groceries or serving as a cashier.

VOLUNTEER SERVICE

Youth Chaperon • Lutheran Church of Hope • Des Moines, Iowa August 2008- May 2013 Assisted the main chaperon in teaching the weekly message. Created weekly arts and crafts for the kids to complete. Monitored the students during activities.