Abhinav AnandHs. #1623 Sector 45, Gurgaon

+91 958-251-1090anandabhinav814@yahoo.com

Professional Profile

Highly motivated, detail-oriented sales leader with 9+ years of experience in international trade and business development with Fortune 500 clients and proven abilities in improving customer service, developing feedback mechanisms and providing senior management with critical decision-making information.

Areas of Expertise

* Business development

* Scouting new business opportunities

* Prospecting 

* Solution identification 

* RFI/RFP/RFQ 

* Sales lifecycle management

Education

Bachelor of Commerce, Agra University

MBA (International Trade), Symbiosis Institute of Business Management

Professional Attributes

Result-driven Work Approach ~ Strong Problem Solving Skills ~ Efficient Planning & Execution Skills ~ Skillful Time Management ~ Excellent Communication & Interpersonal Skills ~

* Performance-driven Manager offering expertise in business development, sales & marketing, key account management, relationship management and team management operations across various industry verticals.

* Strong team leader builder and facilitator, fostering an atmosphere that motivates highly talented professionals to balance high-level skills with maximum productivity.* Expertise in achieving service delivery and process targets with excellent networking

and negotiating skills.* Keen communicator with ability to relate to people across all hierarchical levels, liaising with various organizations & forging strong relationships with team.* Attained proficiency in developing markets, establishing market & achieving the targeted goals and demonstrated abilities in enhancing business volumes. * Management style characterized by a focus on discipline, prioritization, and keeping focus on mission critical objectives of securing key clients and increasing product visibility.* Recognized for taking on initiatives, outstanding personnel leadership and decision making skills and resolving mission-critical issues to ensure bottom-line success.

Professional Experience

Assistant General Manager - Business Development – SRG Techno (P) Ltd. - May 7 th 2013 – Present -

SRG Techno Pvt Ltd, a 20 yrs old Company in the field of “Security, Survivability, Surveillance & Training Products” representing various Renowned International Companies in India. Staying ahead of its time, SRG Techno Pvt Ltd has always endeavored to bring the latest technological and innovative product of International Standards especially in the domain of Non-Lethal Systems, Anti-Riot Equipment, Tactical/Operational & Training Systems in the service of Armed Forces, Special Forces (NSG/ SPG), Para-Military Forces and State Police Organizations.

* Conceptualizing and implementing sales plans for accomplishment of assigned targets in the assigned Territory.

* Augmenting and developing the channel network to achieve market depth.

* Negotiating with institutional/governmental clients like Border Security Force (BSF), NDRF, SSB, Indian Coast Guard, Indian Air Force, RPF, various state police organizations (Delhi, M.P, Gujarat, Maharashtra, Tamilnadu, Andhra Pradesh, Karnataka & Kerala) and finalizing terms & conditions including price, annual maintenance contracts and providing effective pre-sale and post-sale services.

Manager - Business Development - Sampax India - July 5th 2010 – May 3 rd , 2013-

As a leader in customer management for over 5 years, Sampax India is a BPO focused on helping its clients in attaining customer service & satisfaction by serving them with unbeatable problem resolving experience. The idea is to deliver consistent customer experiences across all channels and countries.

* As a part of the Migrations team, monitor all activities and raise/escalate wherever required and provide regular updates and reports on the migration progress.

* Manage the proposal development process and maintain the time-lines for the proposal teams.* Conduct market research on prospective clients to help the company grow its business internationally. 

* Ensure successful execution of all project management & transitioning activities including project reviews, progress tracking and status reporting, communication and issue resolution.

* Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually.

* Develop draft proposals based on team meetings and discussions.

* Maintain the Business Development databases.

* Managed a team of 7consultants in Lead Qualification & Research and support the Global BD Team. 

* Managed lead generation and research activity, sales data tool and pipeline and monitored new industry development and content management. 

* Identify business requirements of the clients and co-coordinate with delivery team in drafting proposal that meets the clients' requirements. 

* Supervise the preparation and delivery of sales materials, exhibits, and promotion programs. Represent the company at various community and business meetings.

Sr. Executive - Business Development - Maier + Vidorno GmbH - January 27 th 2009 - July 3 rd 2010-

M+V is a leading market developer successfully establishing Indian sales subsidiaries and after-sales organizations for international corporations. M+V exclusively services and manages medium and large size international companies in India. Their clients stem from all industries and are thriving in India's fast growing economy.

* Got out of the American shell to reconnoiter opportunities in the European Market to help companies from countries like Italy, Spain, France, Paris, UK, The Netherlands, Ireland, Sweden, Japan, South Korea, Belgium, Germany etc. to enter the Indian market.

* June 20th, 2010 closed 3 Business Deals for Maier+Vidorno GmbH (2 Italian & 1 Japanese client).

* May 24th closed another business deal with a Japanese Organization & got a contract to help them establish their local structure and network. 

* Identified potential customers, partners and business leads (through primary in-depth field interviews). Established sales channels for the firm's internet based services to pave way for further penetration into the Indian market. 

* Directed initial setup activities, trained local team, and orchestrated implementation of policies and standard operating procedures to ensure continued growth of India business.

Executive - Business Development & Voice & Accent Trainer - vCustomer Corporation - Apr 2005 - Jan 2009-

vCustomer is a leading provider of customer care contact center solutions and services. They leverage the right blend of innovative technology, business analytics and industry expertise to consistently deliver customized, high quality, cost-saving services and solutions.

V&A Training Activities –

* Assigned roles and responsibilities to training coordinators for floor support, quality feedback, oversee the two crucial preliminary facets of training: voice and accent, soft skills coaching agents

* Trained the training coordinators to coach and mentor agents.

* Liaison with call center human resources manager to ensure timely recruitment of qualified new hires.

* Conducted Voice and Accent Neutralization & Soft Skills Training.

* Interacted with the client - Process owners, to understand their prospective and inculcate the same.

Business Development Activities –  

* June 11, 2007 Closed business for vCustomer, Retail account, Email and Chat Support.

* Lead generation, Account Management including closing of deals and Price negotiation and client relationship management.

* Responded to RFPs, handling end-to-end sales and developing and implementing business plans for sales and servicing.

* Conducted market research on prospective clients and help the company to grow its business. 

Passport Details –Name - Abhinav AnandDOB- October 3rd 1984Passport # - E39 53455Reference –Mr. Dannie Jim – AM – HR, HSBC Bank - +91 9811618259