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Stephanie Robinson
8176 Meeting Street Apt 106 (937) 718-8337 :CellWest Chester, Ohio, 45069
Email: [email protected] Summary
Excelling at customer satisfaction and retention. Always flexible and hardworking in fast-working environments while maintaining a positive attitude.
EDUCATIONFairborn High School, Fairborn, OH
High School Diploma Graduation Date: 2009
WORK EXPERIENCE
Main Event, Cincinnati, Ohio June, 2016 – Present Bartender
Full-time working Bartender
Duties:
- Competent at checking identification of customers to verify age.- Skilled in cleaning glasses, utensils, and bar equipment.
- Documented success in mixing, garnishing and serving drinks in keeping with employer’s specifications.
- Proven ability to assess, anticipate and meet multiple guests’ requirements at high quality standards.
- Hands-on experience in keeping the bar stocked and sanitized while always providing welcoming and caring service.
- Known for providing true hospitality and guest services.
- Demonstrated ability to help guests in choosing menu items, taking orders and making them feel taken care of throughout their visit.
- Special talent for adapting to different personalities of guest and co-workers without losing attention.
- Adept at balancing cash receipts, generating bills and collecting money for food/drinks served.
Fortis College, Cincinnati, Ohio February, 2016 – February, 2017 Admissions Representative
Full-time working Admissions Representative
Certified: Certified Agent through the State of Ohio for Colleges and Schools.
Duties:
- Cold-Called Prospective students to build relationship.- Communicate with students via phone, email and in person to enquire enrollments for the
college.
- Give tours to future students and show them the qualities and programs of the school.
- Influence the students that education is important to work towards a life long career.
- Being able to hit my goals given to be for enrollments and future recommendations given to me monthly.
Buffalo Wild Wings, Springboro, Ohio May, 2012 – February, 2016 Bartender
Full-time working Bartender
Certified: Wing certified trainer, Serve safe alcohol
Duties:
- Competent at checking identification of customers to verify age.- Skilled in cleaning glasses, utensils, and bar equipment.
- Documented success in mixing, garnishing and serving drinks in keeping with employer’s specifications.
- Proven ability to assess, anticipate and meet multiple guests’ requirements at high quality standards.
- Hands-on experience in keeping the bar stocked and sanitized while always providing welcoming and caring service.
- Known for providing true hospitality and guest services.
- Demonstrated ability to help guests in choosing menu items, taking orders and making them feel taken care of throughout their visit.
- Special talent for adapting to different personalities of guest and co-workers without losing attention.
- Adept at balancing cash receipts, generating bills and collecting money for food/drinks served.
Palm Beach Tan, Springboro, Ohio September, 2014 – February, 2016 Tanning Consultant
Part-time working Consultant
Certified: Tanning/Sales Consultant
Duties:
- Met and exceeded daily sales goals of products and tanning memberships.- Greeted customers and maintained a professional but fun manner at work.
- Cleaned tanning beds and booths after each use; sustained a “hospital-clean” environment.
- Audit 3 cash registers and secured building at end of every night shift.
Cadillac Jacks, Centerville, Ohio May, 2009 – June, 2012 Server
Full-time working Server
Duties:
- Demonstrated skills in greeting customers, presenting menus, taking food orders and expediting them through the kitchen.
- Able to get cash out customers, clear and clean tables.
- Comprehensive knowledge of cleaning dining room and refilling condiment containers.
- Able to perform general preparation work under the supervision of the restaurant manager.
Fairborn Family Diner, Fairborn, Ohio September, 2006 – May, 2009 Server
Full-time working Server
Duties:
- Demonstrated skills in greeting customers, presenting menus, taking food orders and expediting them through the kitchen.
- Able to get cash out customers, clear and clean tables.
- Comprehensive knowledge of cleaning dining room and refilling condiment containers.
- Able to perform general preparation work under the supervision of the restaurant manager.
RELEVANT SKILLS
- Trusted Key Holder- Over 10+ years of experience demonstrating excellence Customer Service- 3-time award winner of employee of the month for Buffalo Wild Wings
- POS systems expert- Credit Card processing- Multi-line phone talent
- Strategic sales knowledge- Exceptional communication skills
- Strong client relations- Training development aptitude- Proficient in cash management
References furnished upon request
