QFS-IAT

Sn La, ngy 17 - 19 thng 04 nm 2013KHA O TO NH GI VIN NI B THEO TIU CHUN ISO 9001:2008 & ISO 22000:2005(Dnh cho: Cng ty C phn Cp nc Sn La)

Ging vin: Ths. Phm Minh Thng Gim c P & Q Solutions

P & Q SOLUTIONS CO., LTD.LEADING SOLUTIONS, LEADING PEOPLE !

PHN 0: GII THIU CHUNG2i tng & Mc ch3i tngCn b, nhn vin ca cc t chc, doanh nghip mun tr thnh nh gi vin ni b H thng QLCL&ATTP theo tiu chun ISO 9001:2008 & ISO 22000:2005.Mc chCung cp cho hc vin cc Kin thc v K nng cn thit cho vic thc hin v quan l hot ng nh gi H thng QLCL & ATTP theo ISO 9001:2008 & ISO 22000:2005.Chng nhn kh nng nh gi i vi hc vin t kt qu hc tp tt.Gii thiu tng quan v nh gi ni b H thng QLCL & ATTP,Gii thiu chung v cht lng v an ton thc phm,Din gii cc yu cu ca Tiu chun ISO 9001:2008,Din gii cc yu cu ca Tiu chun ISO 22000:2005,Cc bc thc hin nh gi ni b H thng QLCL & ATTP,Thc hnh nh gi,Kim tra kt thc kha hc.Cc ni dung chnh4Sng:08:30 12:00Chiu:13:30 17:00Ngh gia gi:Sng 10:00 10:15Chiu 15:00 15:15Ngh tra:12:00-13:30Thi gian: 03 ngy5Hng dn tp trung, Tho lun nhm, lm bi tp.Khuyn khch cc hc vin:t cu hi v tham gia kin,Ly VD thc t t n v mnh v chia s kinh nghim.Phng php6

nh gi, cp chng ch trn hai c s:Theo di v nh gi ca ging vin vi mi hc vin:Tham d y , ng gi: ti thiu 5/6 bui,Tham gia v tch cc ng gp vo cc hot ng ca kha hc.Bi kim tra cui kha: 70/100 im.Chng ch cp cho hc vin t c c hai yu cu trn.Thi li:iu kin:t yu cu v nh gi ca ging vin trong kha o to,Khng t 70/100 im cho bi kim tra,Ph thi li: 400.000 VND/ngi.Ch c thi li mt ln trong vng 06 thng.nh gi hc vin v cp chng ch7Cc hc vin tham d y cc phn, ng gi;Tun theo s hng dn ca Ging vin;Tt in thoi di ng hoc ch rung;Khng ni chuyn in thoi trong lp;Khng ung ru bia trong ba tra.Ni quy lp hc8

PHN 1: TNG QUAN V NH GI NI B H THNG QLCL & ATTP9nh gi ni b: Khi nim10

Thu thp bng chng nh gi

Xem xt vi cc chun mc nh gi

Pht hin nh giQU TRNH NH GIC LPC H THNGC LP VN BN+ Quan st hin trng,+ Phng vn,+ Xem xt ti liu, h s+ Yu cu ca tiu chun,+ Yu cu php lut, khch hng,+ Cc chun mc ni b.+ Ph hp,+ Khng ph hp,+ Lu ci tin.nh gi ni b: Khi nim11Bn th nht: c t chc hoc mang danh t chc t tin hnh i vi cc mc ch ni b v c th lm c s cho vic t cng b s ph hp ca t chc. Bn th hai: c cc bn c quan tm tin hnh, nh khch hng, hoc i din ca khch hng.Bn th ba: do t chc c lp bn ngoi tin hnh. T chc cung cp giy chng nhn hoc ng k s ph hp vi cc yu cu ca tiu chun ISO 9001T chcKhch hngT chc chng nhnT nh gi nh gi ni bnh gi bn th hainh gi bn th baChun mc nh gi: Tp hp cc chnh sch, th tc hay yu cu c xc nh l gc so snh.Bng chng nh gi: H s, vic trnh by v s kin hay thng tin khc lin quan ti cc chun mc nh gi c th kim tra xc nhn. Pht hin nh gi: Kt qu ca vic xem xt nh gi, cc bng chng thu thp c so vi chun mc nh gi.S khng ph hp: Vic khng p ng mt yu cu.

nh gi ni b: Cc nh ngha12Kt lun nh gi: u ra ca mt cuc nh gi do on nh gi cung cp sau khi xem xt mi pht hin khi nh gi.Khch hng nh gi: T chc hay ngi yu cu nh gi.Bn c nh gi: T chc/b phn c nh gi.Chuyn gia nh gi: Ngi c nng lc tin hnh mt cuc nh gi.on nh gi: Mt hay nhiu chuyn gia nh gi tin hnh mt cuc nh gi.

nh gi ni b: Cc nh ngha13nh gi ni b: Mc ch14GNB HTQLCL & ATTPPh hp vi YC ca ISO 9001 & ISO 22000Ph hp vi YC trong HTQLCL & ATTP c thit lpc thc hin & duy tr mt cch c hiu lcnh gi ni b: i tng15nh gi ni bnh gi ni b KHNG phi l nh gi c nhn, con nginh gi h thngPh hp?Hiu lc?Duy tr?nh gi qu trnhc nhn din v xc nh?Quy trnh c p dng?Trch nhim c phn cng?t c kt qunh gi sn phmTiu chun thit lp?Ph hp yu cu?nh gi ni b: Nguyn tc16S cng bngS cn thntrong chuyn mno c cng vicnh gi vinChuyn gia:Khch quan,C h thng,c lp,Cung cp bo co ci tinTrch nhim bo co trung thc, chnh xcVic mn cn v u c xt on trong nh giNn tng ca tnh chuyn nghipnh gi ni b: Nguyn tc17Cuc nh ginh gi,Con ngi,C nhn,Tm li,Quy trch nhimi tng c nh gi:H thng,Qu trnh,Sn phm.Thnh vin nhm nh gi:C nng lc,Khng thnh kin,C thm quyn.Quan h vi bn c nh gi da trn:Tnh bo mt,S cn trng.Kt lun nh giThch hp, lin quan,ng tin cy,y ,Nht qun.c lpDa trn bng chngPHN 2: TNG QUAN V QUN L CHT LNG THEO ISO 900018ISO 9001 & ISO 22000 H thng QLCL & ATTP19H thng QLCL & ATTP theo tiu chun ISO 9001:2008 & ISO 22000:2005=Qun lCht lng & ATTPMt cch c h thngTheo YC ca ISO 9001 & ISO 22000Khi nim Cht lng & An ton thc phm20Cht lng & ATTPAn ton, sc khe cng ngS lng vi sinh vt c hi,Ly nhim vt l,c t t phng x, ha hc.Thc phm KHNG PH HP cho ngi s dngCht lng thc phm(Thch hp cho ngi s dng) Cm quanNgoi quan,Mu sc,Mi, v, cu trc Gi tr dinh dngThnh phn ha hc,Thnh phn vi sinh hu ch,Nng lng. Thun tinHn s dng,Bao gi,Cch ch bin.

i tng ca ATTPVt qu gii hnMi nguy caoKhng vt qu gii hnKhng c mi nguyM hnh s ph hp cc c tnhYu cu/tiu chun123456Cht lng: Khi nim v trng imCht lng=Kt qu t cYu cu-Kt qu t cYu cuM hnh s n nh ca cc c tnhKt quCht lng = Mc cc c tnh vn c p ng yu cu (ISO 9000:2005)21Qun l cht lng & ATTP: nh hng & Kim sot22Qun l cht lng & ATTPQun l cht lng & ATTP = cc hot ng c phi hp nhm NH HNG & KIM SOT mt t chc v cht lng & ATTP nh hngKim sotChin lcTc nghipChnh schMc tiu & KHWhy ti saoWhat ci gWho - aiWhen khi noWhere - uHow nh th noCL & ATTP ang u?Lm th no tt hn22Qun l cht lng & ATTP: Vng trn PDCA23PlanK hochPDCADoThc hinCheckKim traAdjustiu chnhPDCPDCAPDCAQun l cht lng & ATTP: M hnh qu trnh24Qu trnh A (hot ng 1, hot ng 2, xc nhn, hot ng 3)u vou raSn phm/dch vNhn lcThit bTi liuThng tinH sBt u?Chuyn giao?Ch s CL & ATTP?Theo di/o lng?Hnh ng?Vt t/NVLHiu lcHiu quQun l cht lng & ATTP: Tip cn qun l ri ro25Tip nhn yu cu khch hngLp k hoch sn xutMua hng v kim sot NCCSn xut/ Giao hngYu t no mi cng on ny c th nh hng n Cht lng & ATTP Xy dng cc quy trnh: im kim sot, chun mc, phng php, trch nhim, h s., Ch s cht lng (KPIs): Theo di, phn tch, bo co,., Tiu chun nhn s, c s h tng v mi trng h tr,.Chnh sch cam kt v m bo CL & ATTPTip cn qun l ri ro trong cht lng & ATTPM hnh HTQLCL theo ISO 9001:2008 Cc yu t26Qun l Ngun lcTrch nhimLnh oo lngPhn tchCi tinTo sn phmu voSn phmDch vu ra

H thngQun lCht lngTha mn yu cu

Ci tin lin tc HTQLCL

Mc tiuYu cu khch hngM hnh ci tin lin tc H thng QLATTP theo ISO 2200027Hoch nh & sn xut sn phm an tonXc nhn GTSD cc bin php kim sotCc bc s b r thc hin phn tch mi nguyPhn tch cc mi nguyThit lp k hoch HACCPThit lp cc PRPsp dngTheo di HKPThm traCi tinCc tiu chun chnh lin quan28ISO 9001: 2008 - H thng QLCL - Cc yu cuISO 22000:2005 - H thng QL ATTP Cc yu cu vi t chc trong chui cung ng thc phmISO 9000 :2005 H thng qun l cht lng C s v t vngISO 19011: 2011 Hng dn nh gi cc H thng qun lPHN 4: DIN GII ISO 9001:2008291 Phm vi1.1 Khi qutKhi no t chc p dng HT QLCL theo ISO 9001???CN CHNG T kh nng cung cp mt cch n nh sn phm p ng:cc yu cu ca khch hngcc yu cu ch nh thch hpNHM nng cao s tho mn ca khch hng THNG QUA vic p dng c hiu lc h thng, BAO GM:cc qu trnh ci tin lin tc h thngm bo s ph hp vi cc yu cu c p dng1 Phm vi1.2 p dngp dng cho mi t chc khng phn bit vo:loi hnh, quy m, v sn phm cung cp.Yu cu khng th p dng c c th xem xt yu cu ny nh mt ngoi l:do bn cht ca t chc v sn phm ca mnh,.gii hn trong phm vi iu 7, v cc ngoi l ny khng nh hng n kh nng hay trch nhim ca t chc trong vic cung cp cc sn phm p ng cc yu cu ca khch hng v cc yu cu thch hp. ISO 9001:2008 Cc yu cu324. HTQLCL5. Trch nhim ca lnh o8. o lng, phn tch v ci tin 7.To Sn Phm6. Qun l ngun lcH thng QLCL4.1 HTQLCL4.2 H thng ti liu5.1 T/nhim ca l/o5.2 Hng vo k/hng5.3 C/sch cht lng5.4 H/nh cht lng5.5 T/nhim, q/hn & Trao i thng tin5.6 Xem xt ca l/o6.1 Cung cp ngun lc6.2 Nhn lc6.3 C s h tng6.4 Mi trng lm vic7.1 H/nh vic to SP7.2 Cc q/trnh lin quan n khch hng7.3 Thit k & p/trin7.4 Mua hng7.5 SX & cung cp dch v7.6 K/sot thit b o8.1 Yu cu chung8.2 Theo di, o lng8.3 K/sot SP KPH8.4 Phn tch d liu8.5 Ci tin4.1 Yu cu chung33Trch nhim ca t chc vi HTQLCLXy dngLp vn bnThc hinDuy trCi tin thng xuyn4.1 Yu cu chung34Trch nhim qun l qu trnhXc nh trnh t & s tng tc gia cc qu trnh (2)Xc nh chun mc & phng php ca qu trnh (3)m bo sn c ngun lc & thng tin (4)Nhn bit & p dng cc qu trnh cn thit (1)Thc hin i sch cc qu trnh t c kt qu & ci tin (6)o lng, theo di & phn tch cc qu trnh (5)4.1 Yu cu chungT chc phi qun l cc qu trnh tun th theo cc yu cu ca tiu chun ny.Khi t chc chn ngun bn ngoi cho bt k qu trnh no:t chc phi m bo kim sot c nhng qu trnh . vic kim sot nhng qu trnh do ngun bn ngoi phi c nhn bit trong h thng qun l cht lng.

Thc hin trong t chcNgun bn ngoi354.2 Yu cu v h thng ti liu4.2.1 Khi qut Cc ti liu bao gm: 36Yu cu v H thng ti liuS tay cht lng6 th tc bt buc bng vn bnTi liu cn cho hoch nh, tc nghip & kim sot c hiu lc cc qu trnhCc h s theo yu cu ca tiu chunChnh sch & MTCL4.2 Yu cu v h thng ti liuMc vn bn ho tu thuc vo: quy m ca t chc v loi hnh hot ng,s phc tp v s tng tc gia cc qu trnh, vnng lc ca con ngiCSCLSTCLQuy trnhHng dn cng vic, quy nh, k hoch,Biu mu, h sTi liu cp ITi liu cp IITi liu cp IIITi liu cp IV374.2 Yu cu v h thng ti liu4.2.2 S tay cht lng38ABC CO., LTD.

S TAY CHT LNG

Thit lp & Duy trPhm vi ca HTQLCLL gii cho cc loi trBao gm hoc vin dn n cc th tc bng vn bnM t s tng tc gia cc qu trnhT chc

4.2 Yu cu v h thng ti liu4.2.3 Kim sot ti liu39Lp & Duy tr 1 TH TC BNG VN BN (01)m bo cc ti liu theo yu cu ca HTQLCL c kim sotPh duyt tha ng trc khi ban hnhXem xt, cp nht & ph duyt liNhn bit c thay i & tnh trng hin hnhSn c ti ni s dngR rng, d nhn bitNhn bit & K/sot phn phi TL c ngun gc bn ngoi cn thitNhn bit & kim sot ti liu li thi4.2 Yu cu v h thng ti liu4.2.4 Kim sot h s40H s cn:R RNGD NHN BITD S DNGPhi LP & DUY TR h s CUNG CP BNG CHNG v S PH HP vi cc yu cu v HOT NG TC NGHIP C HIU LC ca h thngNhn bitBo qun/bo vS dngThi gian lu trHy b hsCn lp mt TH TC BNG VN BN xc nh vic kim sot:5.1 Cam kt ca lnh o41Lnh o cao nht phi cung cp bng chng v s cam kt VIXy dng, Thc hin & Ci tin thng xuyn hiu lc ca HTQLCLTruyn t v tm quan trng ca p ng YCKH & YC lut php Thit lp chnh sch cht lngm bo vic thit lp MTCLThc hin vic xem xt ca lnh om bo sn c cc ngun lc5.2 Hng vo khch hngLnh o cao nht phi m bo rng cc yu cu ca khch hng c:xc nh, v p ng nhm nng cao s tho mn khch hng Ghi ch: Yu cu ny nhm nhn mnh vai tr ca lnh o cao nht trong vn m bo tho mn khch hng.

c c th ho thng qua yu cu trong phn 7.2.1 v 8.2.1.425.3 Chnh sch cht lng43

ABC CO., LTD.

CHNH SCH CHT LNG

..

Thit lp & Xem xt Ph hp vi mc ch ca t chcBao gm cam kt p ng yu cu & ci tin lin tcthch hpCung cp c s cho thit lp MTCLc truyn t & thu hiu trong t chcLnh o cao nht & nh hng chung ca mt t chc c lin quan n Cht lng clnh o cao nht cng b chnh thc. 5.4 Hoch nh5.4.1 Mc tiu cht lng 44

ABC CO., LTD.

MC TIU CHT LNG

..

m bo thit lpGm nhng iu cn thit p ng cc yu cu ca SPc thit lp ti mi cp & b phn chc nng o lng cNht qun vi chnh schLnh o cao nhtV d: Gim t l sn phm khng ph hp bnh qun nm 20XX xung cn 3%.5.4 Hoch nh 5.4.2 Hoch nh HTQLCL45Lnh o cao nht phi hoch nh HTQLCL p ngYu cu trong mc 4.1 ca ISO 9001:2008Mc tiu cht lngDuy tr tnh nht qun ca HTQLCL khi c thay i5.5 Trch nhim, quyn hn v trao i thng tin 46

Thit lp & Thng bo trong t chcm boTrch nhimQuyn hnLnh o cao nht5.5 Trch nhim, quyn hn v TTT5.5.2 i din ca lnh o 47

Ch nh mt thnh vin trong ban lnh o vi trch nhim:Phim bo cc qu trnh cn thit ca HTQLCL c:m bo thc y t chc nhn thc c cc YC ca KHLnh o cao nhtBo co cho lnh o cao nht v:Thit lpThc hinDuy trKt qu hot ng ca HTQLCLMi nhu cu ci tin475.5 Trch nhim, quyn hn v trao i thng tin 5.5.3 Trao i thng tin ni b48

Cc qu trnh trao i thng tin trong t chcm bo thit lpTrao i thng tin tc nghipTrao i thng tin v hiu lc ca HTQLCLLnh o cao nht5.6 Xem xt ca lnh o5.6.1 Khi qut49

Phi nh k xem xt HTQLCL & Duy tr h sm bo HTQLCL lun:Lnh o cao nhtnh gi c:Thch hpTha ngC hiu lcCc c hi ci tinNhu cu thay i i vi HTQLCL ca t chc, k c CSCL & MTCL5.6 Xem xt ca lnh o(5.6.1 & 5.6.2)50Xem xt h thng qun l cht lngQ/nh& H/ngNng cao hiu lc h thngCi tin sn phmNhu cu ngun lcKt qu cc cuc nh giPhn hi ca KHVic thc hin qu trnh v s PH ca SPTnh trng thc hin HKP & HPNHnh ng tip theo t ln XX trcNhng thay i c nh hng n H thngNhng khuyn ngh ci tinCu hi 10 18 trong Bi tp 1.Bi tp51Game time Tr chi mc tiu526.1 Cung cp ngun lcT chc phi xc nh v cung cp cc ngun lc cn thit :thc hin, duy tr h thng qun l cht lng, v thng xuyn nng cao hiu lc ca h thng , vtng s tho mn khch hng bng cch p ng cc yu cu ca khch hng.536.2 Ngun nhn lc6.2.1 Khi qutNhng ngi thc hin cc cng vic nh hng n cht lng sn phm phi c nng lc trn c s: c gio dc, o to, c k nng, v kinh nghim thch hp.T chc phi duy tr h s thch hp v gio dc, o to, k nng v kinh nghim chuyn mn.

546.2 Ngun nhn lc6.2.2 Nng lc, nhn thc v o to55Xc nh nhng ngi thc hin C/vic nh hng n cht lngnh gi hiu lc ca hnh ng thc hinXc nh nng lc cn thito to hoc hnh ng khc p ng nhu cuT CHC6.2 Ngun nhn lc6.2.2 Nng lc, nhn thc v o to56

Nhn thc cNgi lao ngVai trTm quan trngKh nng ng gp vo vic t c mc tiu chung

T CHCPHI M BO6.3 C s h tngT chc phi: xc nh, cung cp, v duy tr c s h tng cn thit t c s ph hp i vi cc yu cu v sn phm. C s h tng bao gm, v d nh:nh ca, khng gian lm vic v cc phng tin km theo;trang thit b (c phn cng v phn mm) vdch v h tr (nh vn chuyn hoc trao i thng tin).

576.4 Mi trng lm vic58PHIXc nhQun lMi trng lm vic cn thit t c s ph hp i vi cc yu cu ca sn phm

T CHCCu hi 19 22 trong Bi tp 1.Bi tp597.1 Hoch nh vic to sn phm60PHILp k hochTrin khaiCc qu trnh cn thit i vi vic to sn phm nht qun vi cc yu cu ca cc qu trnh khc ca HTQLCL

T CHC7.1 Hoch nh vic to sn phm61Cc ni dung hoch nh Q/trnh to SP, khi thch hpK/tra X/nhnX/nhn GTSDT/di, K/tra T/nghimHot ng cn thit vi SP & chun mc chp nhn SPCc HS cn thit cung cp bng chngCc qu trnh c thc hinSP to ra p ng cc yu cuNhu cuThit lp qu trnhThit lp ti liuCung cp ngun lcXc nhCc MTCLCc yu cu vi sn phmgs617.2 Cc qu trnh lin quan n k/hng7.2.1 Xc nh cc Y/Clin quan n sn phm62YC do khch hng a ra, gm c cc yu cu v hot ng giao hng & sau giao hngMi YC b sung do t chc xc nhYC khng c khch hng cng b nhng cn thit cho vic s dng c th / s dng d kin khi bitYC ch nh v php lut lin quan n sn phmT chc PHI xc nh7.2 Cc qu trnh lin quan n k/hng7.2.2 Xem xt cc YC lin quan n SP63PHI xem xt cc YC lin quan n SP trc khi cam kt cung cp SP & phi m bo:Yu cu v sn phm c nh rCc yu cu trong hp ng hoc n t hng khc vi nhng g nu trc phi c gii quytT chc c kh nng p ng cc yu cu nh

T CHCPhi duy tr h s cc kt qu ca vic xem xt v cc hnh ng ny sinh t vic xem xt.7.2 Cc qu trnh lin quan n k/hng7.2.2 Xem xt cc YC lin quan n SPYu cu khng bng vn bn phi c t chc khng nh trc khi chp nhn.Khi yu cu v sn phm thay i, phi m bo rng: cc vn bn tng ng c sa i, v cc c nhn lin quan nhn thc c cc yu cu thay i .647.2 Cc qu trnh lin quan n k/hng7.2.3 Trao i thng tin vi khch hngT chc phi xc nh v sp xp c hiu qu vic trao i thng tin vi khch hng c lin quan ti thng tin v sn phm;x l cc yu cu, hp ng hoc n t hng, k c cc sa i, v phn hi ca khch hng, k c cc khiu ni.657.3 Thit k v pht trinNhu cuXem xtXc nhn gi tr s dngKim tra/ xc nhnSn phm/Dch vu raThit ku vo667.3 Thit k v pht trin7.3.1 Hoch nh TK & PTT chc phi lp k hoch, kim sot vic TK & PT sn phm.Trong qu trnh hoch nh TK & PT t chc phi xc nh:cc giai on ca TK & PT,vic xem xt, kim tra xc nhn v xc nhn gi tr s dng thch hp cho mi giai on TK & PT, vtrch nhim v quyn hn i vi cc hot ng TK & PT.T chc phi qun l s tng giao gia cc nhm khc nhau tham d vo vic TK & PT nhm m bo s trao i thng tin c hiu qu v phn cng trch nhim r rng.Kt qu hoch nh phi c cp nht mt cch thch hp trong qu trnh TK & PT.677.3 Thit k v pht trin7.3.2 u vo ca TK & PT68u vo lin quan n cc yu cu i vi sn phm phi c xc nh, v duy tr h s.Cc yu cu phi y , khng m h, v khng mu thun vi nhauc xem xt v s tha ngu vo PHIBao gm:yu cu ch nh v lut php thch hpthng tin c th p dng nhn c t cc thit k tng t trc cc yu cu khc ct yu cho TK & PTyu cu v chc nng v cng dng7.3 Thit k v pht trin7.3.3 u ra ca TK & PTu ra ca TK & PT phi: dng sao cho c th kim tra xc nhn theo u vo ca TK & PT, v phi c ph duyt trc khi ban hnh.u ra ca TK & PT phip ng cc yu cu u vo ca TK & PT,cung cp cc thng tin thch hp cho vic mua hng, sn xut v cung cp dch v,bao gm hoc vin dn ti cc chun mc chp nhn ca sn phm, vxc nh cc c tnh ct yu cho an ton v s dng ng ca sn phm697.3 Thit k v pht trin7.3.4 Xem xt TK & PT70Vic xem xt TK & PT mt cch c h thng PHIDuy tr h s v cc kt qu xem xt v mi hnh ng cn thitC thnh phn tham d bao gm i din ca tt c cc b phn chc nng lin quan ti cc giai on TK & PT ang c xem xtc thc hin theo hoch nh ti nhng giai on thch hp, :nh gi kh nng p ng cc yu cu ca cc kt qu TK & PTnhn bit mi vn trc trc v xut cc hnh ng cn thit7.3 Thit k v pht trin7.3.5 Kim tra xc nhn TK & PTThc hin theo cc b tr hoch nh m bo rng u ra TK & PT p ng cc yu cu u vo ca TK & PT. Phi duy tr h s cc kt qu kim tra xc nhn v duy tr mi hot ng cn thit.717.3 Thit k v pht trin7.3.6 Xc nhn gi tr s dng ca TK & PT72Vic xc nhn gi tr s dng ca TK & PT PHI:c tin hnh theo cc b tr hoch nh m bo rng sn phm to ra c kh nng p ng cc yu cu s dng d kin hay cc ng dng qui nh khi bitKhi c th, phi tin hnh xc nhn gi tr s dng trc khi chuyn giao hay s dng sn phmDuy tr h s cc kt qu ca vic xc nhn gi tr s dng v mi hnh ng cn thit7.3 Thit k v pht trin7.3.7 Kim sot thay i TK & PT73Nhng thay i ny phi cKim tra xc nhnXc nhn gi tr s dng mt cch thch hpPh duyt trc khi s dngNhng thay i ca TK&PT phi c nhn bit, duy tr h/sXem xtBao gm vic nh gi tc ng ca s thay i ln cc b phn cu thnh v sn phm c chuyn giaoPhi duy tr h s cc kt qu ca vic xem xt cc thay i v hnh ng cn thit7.4 Mua hng7.4.1 Qu trnh mua hng74nh gi la chn & nh gi li nh cung cpKim tra xc nhn hng mua vThng tin mua hngT chc phi m bo sn phm mua ph hp vi cc yu cu mua.7.4 Mua hng7.4.1 Qu trnh mua hng75CCH THC v MC kim sot vi NC v sn phm mua vo ph thuc vo s TC NG ca sn phm mua vo i vi vic to ra sn phm tip theo hay thnh phmDuy tr h s cc kt qu ca vic nh gi v mi hnh ng cn thit ny sinh t vic nh giXc nh cc chun mc la chn, nh gi & nh gi liT chc PHInh gi, la chn NC da trn kh nng cung cp sn phm ph hp vi cc yu cu ca t chc7.4 Mua hng7.4.2 Thng tin mua hng76Thng tin mua hng PHI m t sn phm c mua, nu thch hp c th bao gmYu cu v ph duyt sn phm, cc th tc, qu trnh, v thit bYu cu v trnh con ngiYu cu v h thng qun l cht lngT chc phi m bo s tha ng ca cc yu cu mua hng qui nh trc khi thng bo cho ngi cung ng.7.4 Mua hng7.4.3 Kim tra xc nhn sn phm mua voT chc phi: lp v thc hin cc hot ng kim tra, hoc cc hot ng khc cn thit m bo rng sn phm mua vo p ng cc yu cu mua hng qui nh.Khi t chc hoc khch hng c nh thc hin cc hot ng kim tra xc nhn ti c s ca nh cung ng, t chc phi cng b: vic sp xp kim tra xc nhn d kin, v phng php thng qua sn phm trong cc thng tin mua hng777.5 Sn xut v cung cp dch v7.5.1 Kim sot sn xut & cung cp dch v78PHILp k hochCung cp dch v

T CHCThc hin sn xutTrong iu kin kim sot, khi c th, GMS sn c cc thng tin m t cc c tnh ca SPThc hin cc h/ng thng qua, giao hng & cc h/ng sau giao hngS sn c cc hng dn cng vic khi cnVic s dng cc thit b thch hpS sn c & s dng cc t/b theo di & o lngThc hin vic o lng v theo di7.5 Sn xut v cung cp dch v7.5.2 Xc nhn g/tr s dng ca cc QT SX & CCDVT chc phi xc nhn gi tr s dng i vi:mi qu trnh SX & CCDV c kt qu u ra khng th kim tra xc nhn bng cch theo di hoc o lng sau mi qu trnh m s sai st ch c th tr nn r rng sau khi SP c s dng hoc dch v c chuyn giao. Vic xc nhn gi tr s dng phi chng t kh nng ca cc qu trnh t c kt qu hoch nh.797.5 Sn xut v cung cp dch v7.5.2 Xc nhn g/tr s dng ca cc QT SX & CCDVKhi c th, t chc phi sp xp nhng iu sau:cc chun mc nh xem xt v ph duyt cc qu trnh,ph duyt thit b v trnh con ngi,s dng cc phng php v th tc c th,cc yu cu v h s; vti xc nhn gi tr s dng. 807.5 Sn xut v cung cp dch v7.5.3 Nhn bit v xc nh ngun gc 81PHINhn bit sn phm bng cc bin php thch hp trong sut qu trnh to sn phmNu yu cu xc nh ngun gc sn phm, phi kim sot v lu h s vic nhn bit duy nht sn phm

T CHCNhn bit c trng thi ca sn phm tng ng vi cc yu cu theo di v o lngKhi cn thit7.5 Sn xut v cung cp dch v7.5.4 Ti sn ca khch hng82PHINhn bitBo v

T CHCKim tra xc nhnKhi TS ca KH b mt mt, h hng hoc c pht hin khng ph hp cho vic s dng u phi c:Thng bo cho khch hngCc h s phi c duy tr Khi khch hng cung cp ti sn s dng hoc hp thnh sn phm7.5 Sn xut v cung cp dch v7.5.5 Bo ton sn phm83PHI bo ton s ph hp ca sn phm trong sut cc qu trnh ni b v giao hng n v tr nh:Nhn bitBao giBo qun

T CHCVic bo ton cng phi p dng vi cc b phn cu thnh ca sn phm.Xp d, di chuynLu gi7.6 Kim sot thit b theo di v o lngT chc phi: xc nh vic theo di v o lng cn thc hin v cc thit b theo di v o lng cn thit cung cp bng chng v s ph hp ca sn phm vi cc yu cu xc nh.T chc phi thit lp cc qu trnh m bo rng vic theo di v o lng: c th tin hnh, v c tin hnh mt cch nht qun vi cc yu cu theo di v o lng.847.6 Kim sot thit b theo di v o lngKhi cn thit m bo kt qu ng, thit b o lng phi:c hiu chun hoc kim tra xc nhn nh k, hoc trc khi s dng, da trn cc chun o lng c lin kt c vi chun o lng quc gia hay quc t; khi khng c cc chun ny th cn c c s dng hiu chun / kim tra xc nhn phi c lu h s;c hiu chnh hoc hiu chnh li, khi cn thit;c nhn bit gip xc nh trng thi hiu chun;c gi gn trnh b hiu chnh lm mt tnh ng n ca cc kt qu o;c bo v trnh h hng hoc suy gim cht lng trong khi di chuyn, bo dng v lu gi.857.6 Kim sot thit b theo di v o lngNgoi ra, khi thit b c pht hin khng ph hp vi yu cu t chc phi:nh gi v ghi nhn gi tr hiu lc ca cc kt qu o lng trc tin hnh cc hnh ng thch hp i vi thit b v bt k sn phm no b nh hngduy tr h s (xem 4.2.4) ca kt qu hiu chun v kim tra xc nhn.Khi s dng phn mm my tnh theo di v o lng cc yu cu qui nh, phi khng nh kh nng tho mn vic p dng nhm ti ca chng. Vic ny phi c tin hnh trc ln s dng u tin v c xc nhn li khi cn thit.86Cu hi 23 35 trong Bi tp 1.Bi tp878.1 Khi qutT chc phi hoch nh v trin khai cc qu trnh theo di, o lng, phn tch v ci tin cn thit :chng t s ph hp ca sn phm,m bo s ph hp ca h thng qun l cht lng, vthng xuyn nng cao tnh hiu lc ca h thng qun l cht lng.iu ny phi bao gm vic xc nh cc phng php c th p dng, k c cc k thut thng k, v mc s dng chng.888.2 Theo di v o lng8.2.1 S tho mn ca khch hng T chc phi: theo di cc thng tin v nhn thc ca khch hng v vic t chc c p ng yu cu ca khch hng hay khng, coi nh mt trong nhng thc o mc thc hin ca h thng qun l cht lng. Phi xc nh cc phng php : thu thp, v s dng cc thng tin ny.Nhu cu khch hngNhn thc v nhu cu khch hngSX, cung cp dch vLp tiu chun SP/DVNhn thc ca khch hng v p ng nhu cu898.2 Theo di v o lng8.2.2 nh gi ni b90PHI tin hnh GNB nh k theo k hoch xc nh xem HTQLCLC ph hp vi:C c p dng mt cch hiu lc v c duy tr

T CHCcc b tr sp xp c hoch nh (xem 7.1)i vi cc yu cu ca tiu chun nyvi cc YC ca HTQLCL c t chc thit lp8.2 Theo di v o lng

T chc phi hoch nh chng trnh /gi trn c s:Vic hoch nh phi bao gm:chun mc, phm vi, tn sut, v phng php nh gi.Vic la chn cc CGG v tin hnh nh gi phi m bo:tnh khch quan, v v t ca qu trnh nh gi cc chuyn gia nh gi khng c nh gi cng vic ca mnh. 918.2.2 nh gi ni b92PHI hoch nhChun mcTn xut

T CHCPhm viTRN C S:tnh trng, tm quan trng,kt qu ca cc cuc nh gi trc.PP nh giPhi m bo loi b, khng chm tr:s khng ph hp c pht hin trong khi nh gi,nguyn nhn ca chng. Th tc dng vn bn quy nh: trch nhim, cc yu cu v vic hoch nh v tin hnh cc nh gi, vic bo co kt qu, v duy tr h sKim tra xc nhn cc hnh ng c tin hnh v bo co kt qu kim tra xc nhn8.2 Theo di v o lng8.2.4 Theo di v o lng sn phm93IU KIN thng qua SP & chuyn giao D/vTheo di v o lng cc c tnh ca SP kim tra xc nhn rng cc YC v SP c p ngTin hnh ti nhng giai on thch hp ca q/trnh to SP theo cc xp xp hoch nh (xem 7.1)Duy tr bng chng ca s ph hp vi cc chun mc chp nhnCh ra ngi c quyn hn trong vic thng qua sn phm trong h sT chc PHIPhi c s ph duyt ca ngi c thm quyn v, nu c th, ca khch hng hon thnh tho ng cc hot ng theo hoch nh (xem 7.1), nu khng8.3 Kim sot sn phm khng ph hp (SPKPH)94Pht hin sn phm KPHNhn bit & Kim sot phng nga vic s dng / chuyn giao v tnhX l Sn phm KPH:Loi b s khng ph hp c pht hin;Cho php s dng, thng qua hoc chp nhn c nhn nhng;Loi b khi vic s dng / p dng d kin ban u.Kim tra sau x lLu h s v bn cht v kt qu x lTh tc dng vn bn quy nh: vic kim sot, cc trch nhim, v quyn hn c lin quan i vi SPKPH.LU : tc ng hoc hu qu tim n ca s khng ph hp khi SPKPH c pht hin sau khi chuyn giao, hoc bt u s dng, 8.4 Phn tch d liu95PHIXc nh cc d liuPhn tch cc d liu

T CHCThu thp cc d liuChng t s thch hp ca HTQLCLXc inh c hi ci tin thng xuyn hiu lc ca HTQLCLChng t tnh hiu lc ca HTQLCL8.4 Phn tch d liuCc d liu c phn tch bao gm ngun c to ra t hot ng theo di, o lng v t cc ngun thch hp khc.Vic phn tch d liu phi cung cp thng tin v:s tho mn khch hng (xem 8.2.1);s ph hp vi cc yu cu v sn phm (xem 7.2.1);c tnh v xu hng ca cc qu trnh v sn phm, k c cc c hi cho hnh ng phng nga, vngi cung ng.968.5 Ci tin8.5.1 Ci tin lin tc97Mc tiu cht lngChnh sch cht lngPhn tch d liuHKP & HPNT chc phi thng xuyn nng cao tnh hiu lc ca HTQLCL, thng qua vic s dngKt qu nh giXem xt ca lnh o8.5 Ci tin8.5.2 Hnh ng khc phc (HKP)98HKP phi tng ng vi tc ng ca s KPH gp phiT chc phi thc hin hnh ng nhm LOI B NGUYN NHN ca s khng ph hp (KPH) NGN NGA S TI DINXem xt s KPH (k c cc khiu ni ca khch hng)Xc nh nguyn nhn ca s KPHLu HS kt qu ca hnh ng c thc hinXem xt hiu lc ca cc HKP thc hinCn lp mt TH TC BNG VN BN xc nh cc yu cu v:nh gi s cn thit c cc hnh ng m bo rng s KPH khng ti dinXc nh v thc hin cc hnh ng cn thit8.5 Ci tin8.5.3 Hnh ng phng nga (HPN)99HPN c tin hnh phi tng ng vi tc ng ca cc vn tim nT chc phi xc nh cc hnh ng LOI B NGUYN NHN ca s KPH TIM N NGN CHN CHNG XUT HINXc nh s KPH tim nXc nh nguyn nhn ca s KPH tim nLu HS kt qu ca hnh ng c thc hinXem xt hiu lc ca cc HPN thc hinCn lp mt TH TC BNG VN BN xc nh cc yu cu v:nh gi nhu cu thc hin cc hnh ng phng nga vic xut hin s KPHXc nh v thc hin cc hnh ng cn thitCu hi 36 42 trong Bi tp 1.Bi tp100PHN 5 - DIN GII ISO 22000:2005101Cc yu cu ca tiu chun ISO 22000:20051021. PHM VI2. TIU CHUN CHNH DN3. THUT NG V NH NGHA4. H THNG QUN L AN TON THC PHM5. TRCH NHIM CA LNH O6. CUNG CP NGUN LC7. HOCH NH V TO SN PHM AN TON8. XC NHN HIU LC, KIM TRA V CI TIN H THNG QUN L ATTP.Cc yu cu4. H thng qun l an ton thc phm1034.1. YU CU CHUNG Thit lp, p dng, duy tr h thng QLATTP Cp nht h thng (khi cn thit)Xc nh phm vi ca h thng QLATTP

Nhm:Kim sot c cc mi nguy an ton thc phmTrao i thng tin:Trong chui thc phm cc vn an ton lin quan n sn phm,p dng cp nht ca HTQL ATTP trong t chc.nh gi thng xuyn h thng:Hiu lc ca HTQL,Cp nht thng xuyn.Phm vi ca H thng QLATTP104Ti thu !!!Ti hp tc !!!C nh hng g n sn phm?

Kim sot???C s dng ngun lc no t bn ngoi khng ?Thc hin trong t chcNgun bn ngoi4.2. YU CU V H THNG TI LIU1051234 Chnh sch, mc tiu ATTPTh tc/Quy trnh bt bucQui trnh, hng dn thao tc, mu biu, qui nh k thut, tiu chun, qui phm, iu lut, k hoch cht lng,...H s

Tham kho yu cu tng ng trong ISO 9001:20084.2.3 Kim sot ti liu4.2.4 Kim sot h s1065. Trch nhim ca Lnh o107

5.1 cam kt ca lnh o5.2 Chnh sch ATTP5.3 Hoch nh HTQL ATTP5.4 Trch nhim v quyn hn5.5 i trng i ATTP5.6 Trao i thng tin5.7 Chun b v phn ng trong trng hp khn cp5.8 Xem xt ca lnh o5.1. Cam kt ca Lnh o108ATTP c h tr bi cc mc tiu kinh doanhTruyn t trong t chc v tm quan trng ca vic p ng yu cu ca Khch hng, php lutThit lp chnh sch, mc tiu ATTPXem xt h thngm bo sn c cc ngun lc

BOSS5.2. Chnh sch ATTP109 v nh hng chung ca mt t chc c lin quan n ATTP clnh o cao nht cng b chnh thc.

Ph hp vi vai tr ca t chc trong chui thc phmPh hp vi cc yu cu ca php lut, ch nh, khch hngp dng, truyn t v duy tr ti mi cp ca t chc.c xem xt lun thch hpc truyn t thch hp trong t chcc h tr bi cc mc tiu c th o lng c5.3. Hoch nh HTQL ATTP110Lnh o cao nht phi hoch nh HTQLATTP p ngYu cu trong mc 4.1 ca ISO 22000:2005Mc tiu ATTPDuy tr tnh nht qun ca HTQLATTP khi c thay i5.4 Trch nhim & quyn hn111

Thit lp & Thng bo trong t chcm boTrch nhimQuyn hnLnh o cao nhtMi thnh vin phi c trch nhim bo co cc vn ca H thng QLATTP vi ngi c ch nh. Nhng ngi c phn cng phair c trch nhim v quyn hn c nh r khi xng & lu h s cc hnh ng.5.5. i trng i ATTP112

Mt i trng ATTP vi trch nhim:Phi ch nhQun l & t chc cng vic i ATTP m bo vic thit lp HTQL ATTPLnh o cao nhtm bo vic tp hun thnh vin trong iThit lpp dng, duy trCp nhtS ph hpTnh hiu lcBo co lnh o cao nht5.6. Trao i thng tin5.6.1 Vi bn ngoi113Sn c, cp nht cc thng tin lin quan n ATTP Nh cung cp v nh thuKhch hng, ngi tiu dngC quan php lutCc t chc c nh hng n hoc chu nh hng t ATTP ca t chc Ch cc thng tin gn vi mi nguy m t chc nhn din Ngi c ch nh trao i thng tin vi bn ngoi Lu h s y u vo cho vic cp nht h thng v xem xt ca lnh o5.6. Trao i thng tin5.6.1 Ni b114T chc

Mt c ch trao i thng tin hiu qu trong t chc v cc vn nh hng n ATTP cm boThit lpp dngCp nhti ATTP phi m bo cc thng tin ny c s dng khi cp nht H thng QLATTP. Lnh o cao nht phim m bo cc thng tin lin quan c xem xt n trong hot ng xem xt ca lnh o. 5.6. Trao i thng tin5.6.1 Ni b115CC TRNG HP THAY I CN C CP NHT THNG TINSn phm hay sn phm miNguyn vt liu, thnh phn v cc dch v;H thng sn xut v thit b;Cc chi tit ca sn phm, v tr thit b v mI trng;Cc chng trnh lm sch v v sinh;Cc h thng ng gi, bo qun v h tr;Nng lc c nhn v trch nhim quyn hn tng v tr;Cc yu cu php lut v ch nh;5.6. Trao i thng tin5.6.1 Ni b116CC TRNG HP THAY I CN C CP NHT THNG TIN(Tip theo)Kin thc lin quan ti ATTP v cc bin php kim sot;Khch hng, khu vc, cc yu cu khc m t chc quan st c;Cc yu cu lin quan t cc bn quan tm;Cc phn hi ch ra cc mi nguy ATTP c lin quan n sn phm;Cc iu kin khc c nh hng n ATTP.5.7. Sn sng phn ng trong trng hp khn cp117Lnh o cao nht: thit lp,thc hin v duy tr cc th tc x l cc tnh hung khn cp v cc s c tim n c th nh hng ti an ton thc phm v lin quan ti vai tr ca t chc trong chui thc phm.5.8. Xem xt ca lnh o118Xem xt ca lnh oKt qu vic cp nht h thngTrao i thng tinnh gi bn ngoiKt qu ln trcKt qu kim traCc thay iTnh trng khn cp, s c, thu hi nng cao hiu lc nhu cu ngun lc ci tin qu trnh ci tin sn phm6. Qun l ngun lc119

Cung cp ngun lc:Thch hp cho vic thit lp, thc hin duy tr v cp nht HTQL ATTP

6.2. Ngun nhn lc120Xc nh nhn lc c nh hng ti cht lngnh gi nng lc ca cn b nhn vino to hoc hnh ng cn thitnh gi hiu lc ca hnh ng tin hnhH sGio dco toK nngKinh nghimNhn s: nng lcK nng, kinh nghim thch hp6.3. C s h tng121

Nh xng, khng gian lm vicTrang thit bDch v h tr6.4 Mi trrng lm vic122

Mi trng tm lMi trng vt l

Hiu qu cng vic7. Hoch nh v to sn phm an ton1231.Khi qut6.K hoch HACCP2.Cc PRP7.Cp nht thng tin (PRP v HACCP)3.Chun b phn tch mi nguy8.Hoch nh vic kim tra xc nhn4.Phn tch mi nguy9.Truy xut ngun gc5.PRP vn hnh10.Kim sot s khng ph hp7.1 Hoch nh v trin khai cc qu trnh cn thit124Ti liuNgun lcXc nhn gi tr Kim tra xc nhnGim stChun mc chp nhnMc tiuKt quQU TRNH AQU TRNH BBTPSPKim tra th nghimKim tra xc nhnGim stTi liuNgun lcXc nhn gi tr Chun mc chp nhnKim tra th nghim

H sPRPs,OPRPs,K hoch HACCP7.2. Cc chng trnh tin quyt PRP125PRPNhim Ha hc, Sinh hc, Vt lMi nguy t mi trng lm vicMc mi nguy trong sn phm/mi trng ch binThch hp Thc hin trong ton b h thng sn xuti ATTP thng quaMt s la chn chng trnh tin quyt126Xy dng v b tr cc hng mc cng trnh v cc vt dng km theo2. B tr nh xng, khng gian lm vic cc phng tin cho cng nhn3. Cc ngun cung cp kh, nc, nng lng4. H tr: rc , nc thi5. Thit b: ph hpMt s la chn chng trnh tin quyt1276. Kim sot nguyn liu u vo, nh cung cp7. Ngn nga nhim cho8. Lm sch, v sinh9. ng vt, dch hi10. V sinh c nhn11. Cc kha cnh khc nu ph hp7.3. Cc bc ban u phn tch mi nguy128i ATTPCc c tnh ca sn phmMc ch s dngS cng nghCc bin php kim sot 7.4. Phn tch mi nguy129Nhn din mi nguynh gi mi nguyBin php kim sot7.5. Xy dng cc PRP vn hnh130PRP vn hnh phi c vn bn hoCc thng tin trong mi quy trnh:Mi nguy ATTPBin php kim sotTh tc gim stKhc phc khi thiu kim sotPhn cng trch nhim v quyn hnH sK hoch HACCP c lp thnh vn bn:CCP v cc mi nguy ti CCP ;Cc bin php kim sot;Cc gii hn ti hn;Cc th tc gim st;S khc phc v hnh ng khc phc;Trch nhim v quyn hn;H s gim st.

7.6. Xy dng k hoch HACCP131Cc thng tin cn cp nhtCc c tnh ca sn phm;Mc ch s dng;S cng ngh;Cc bc ca qu trnh;Cc bin php kim sot;K hoch HACCP & PRPs, khi cn thit.7.7 Cp nht cc thng tin ban u v cc ti liu PRP v k hoch HACCP1327.8. Hoch nh kim tra xc nhn133Xc nh mc tiu, phng php, tn xut cho cc hot ng kim tra xc nhnCc chng trnh PRPVic cp nht u vo khi phn tch mi nguyCc chng trnh PRP vn hnhMc gii hn xc nhCc th tc khc theo yu cu ca tiu chun7.9 H thng truy xut ngun gc134Mc ch: Nhn din cc l sn phmMi tng quan ca chng vi cc m nguyn liu thYu cu:Nhn din NL u voQu trnh phn phi sn phmH s c duy tr phc v cho:nh gi h thng x l SPKPH, thu hi;Xem xt n YC ca php lut v thi gian lu tr7.10. Kim sot s khng ph hp7.10.1. S khc phc135Khi no???PRP vn hnh mt kim sotGHTH b vi phmCc sn phm nh hng c xc nh v c bin php ph hp SP khng AT tim n !!!SP khng AT tim n ???c lp thnh th tc dng vn bn; Ch nh ngi chu trch nhim.Kt qu c lu h s:Bn cht ca s khng ph hpNguyn nhnHu qu

7.10.3. Hnh ng khc phc136Thc hin bi ngi c ch nh, ngay khi GHTH b vi phm hay c s KPHQuy trnh hng dn chi tit bng vn bn:Xem xt li s KPHm bo khng ti dinTin hnh cc hnh ng cn thitTheo di m bo tnh hiu lcLu gi h s7.10.3. Cc SP khng An Ton tim n137SP khng ph hpKhng i vo chui thc phmNgoi tr:Mi nguy gim xung hoc s gim xung n mc chp nhn cm bo ATTP d khng ph hpKim sot bi t chc

Thu hi vi bn ngoinh gi gii phng SPBng chng chng minh HT gim st c hiu lcBng chng cho thy mi nguy nm trong mc chp nhn c.X l vi sn phm KPH: Ti ch Ch bin thm Hu b7.10.3. Cc SP khng An Ton tim n138THU HI kp thi v thun tin:C c nhn c ch nh: tin hnh v chu trch nhimThit lp v duy tr cc th tc bng vn bn;1. Thng bo cho cc bn quan tm2. X l cc sn phm thu hi v trong kho3. Trnh t cc hot ng thc hinSP KPH c bo ton v kim sot trong khi ch quyt nhH s c lu tr v bo co lnh onh gi hiu lc ca vic thu hi8. Xc nhn hiu lc, kim tra xc nhn v ci tin h thng qun l ATTP1398.2. nh gi hiu lc ca s kt hp cc bin php kim sotT chc phi nh gi:Kh nng kim sot ca cc bin php c la chnCc bin php c hiu lc v c khc nng kt hp Nu khng t sa iSa i trc tip: bin php kim sotGin tip: cc yu t nh hng (nguyn liu)

8.3. Kim sot gim st v o lng140Cung cp bng chng v kh nng ca cc thit b gim st o lngYu cu:Hiu chun, kim tra nh kHiu chun, kim nh li khi cn thitDu hiu nhn bit tnh trng hin tiBo v trnh t u chnhBo v khi cc nh hng n gi tr o, gim stKhi thit b KPH SPKPH8.4 Xc nhn kim tra h thng ATTP141nh gi ni bnh gi kt qu kim tra xc nhnPhn tch kt qu cc hot ng kim tra xc nhnXem thm trong Phn 68.4.1 nh gi ni b142i ATTP phi tin hnh nh gi cc kt qu kim tra xc nhn;iu chnh hot ng t c yu cu:Cc th tc v cc knh thng tin hin tiPhn tch mi nguy/PRP vn hnh/HCCPCc chng trnh PRPHiu lc qun l ngun nhn lc v o to

8.4.2 nh gi cc kt qu kim tra xc nhn143Xc nhn hiu xut tng th ca H thngNhn bit cc yu cu cp nht hoc ci thin HTQL ATTPNhn din cc ch ra cc vi phm c th dn n mt ATTPThit lp thng tin cho hoch nh GNBCung cp bng chng v hiu lc ca s khc phc v hnh ng khc phc

8.4.3 Phn tch kt qu cc hot ng kim tra xc nhn144Nng cao hiu lc HTQLCL thng qua:Trao i thng tin Xem xt ca lnh o GNB nh gi kt qu kim tra xc nhn Phn tch kt qu hot ng KTXN nh gi hiu lc s kt hp cc bin php kim sot, hnh ng khc phc, cp nht HTQL ATTP.8.5 Ci tin8.5.1. Ci tin lin tc1458.5.2. Cp nht HTQL ATTP146Yu cu: Cp nht thng xuyn theo k hochCc hot ng nh gi v cp nht da trn:u vo trao i thng tinu vo t cc ngun thng tin khc c lin quanu ra ca vic phn tch kt qu cc hot ng kim tra xc nhnu ra ca xem xt lnh oTrc nghim148S kin hay suy din?

ng An l mt khch hng ca Cng ty XYZ, c k hoch hp ti vn phng ca ng Nam vo lc 10 gi bn v mt hp ng ln. Trn ng n vn phng khch hng, ng An b trt chn v hu qu l b bong gn. Trong thi gian ng Nam nhn c tin v s c, ng An ang trn ng n bnh vin chp X-quang. ng Nam gi in n bnh vin hi nhng c v nh khng ai bit g v ng An. C th ng Nam gi nhm bnh vin.Trc nghim149Tuyn bS kinSuy dinng An l khch hng.Xng An c k hoch gp ng Nam.Xng An c k hoch hp vo lc 10 gi.XS c xy ra ti vn phng Cng ty XYZ.Xng An c a i bnh vin chp X-Quang.XKhng ai ti bnh vin m ng Nam gi in n bit g v An.Xng Nam gi nhm bnh vin.XQun l Chng trnh nh gi150Trch nhim cho vic lp k hochThit lp k hoch nh giMc tiu v phm vi, trch nhim ,Ngun lc, quy trnhp dng k hoch nh giLp lch nh ginh gi chuyn gia nh giChn nhm nh giCh o nh giDuy tr h s.Gim st v xem xt k hoch nh giGim st v xem xtXc nh c hi cho hnh ng khc phcXc nh cc c hi ci tinNng lc v nh gi chuyn giHot ng nh giCi tin k hoch nh giCc bc t chc thc hin nh gi151Hoch nh hot ng nh giChun b hot ng nh giThc hin nh giTheo di vic thc hin cc hnh ng khc phcKt thc hot ng nh giHoch nhMc chLp ra c mt k hoch nh gi th hin cc hot ng nh gi c tin hnh u, bao lu mt ln v quy trnh nh gi.Tn sut nh gi ti mi b phnPh thuc vo tm quan trng v tnh trng,C xem xt thay i cc qu trnh, thay i sn phm, thay i nhn s.,Nhu cu v ci tin, Chi ph,Khng nn thp hn 1ln/nm.Trch nhimi din lnh o lp, Lnh o cao nht ph duyt,Cc b phn c thng bo, phn hi.Lu C th hoch nh theo t hoc tri ra trong nm,K hoch c th thay i trong qu trnh thc hin,Ban u xy dng k hoch c s, sau iu chnh ty theo tnh trng.Cn p dng nguyn tc v qun l r ro.152Hoch nh k hochK hoch nh gi ni bNm 2011T1T2T3.....T10T11T12Phng hnh chnhPhng sn xut......Ban ISOLnh o153Quy trnh nh gi ni b cn cp vn sau:Lp k hoch v xp lch nh gi,m bo nng lc ca chuyn gia nh gi,La chn nhm nh gi v phn cng trch nhim,Tin hnh nh gi,Thc hin cc hnh ng tip theo,Duy tr h s nh gi,Theo di hot ng v hiu lc ca k hoch nh gi,Bo co lnh o cp cao v kt qu ca k hoch nh gi.Hoch nh Quy trnh154Chia nhm v xem xt cc tnh hung trong Bi tp 2.Thi gian:Chun b 10 pht,Tho lun 10 pht.Bi tp155Xy dng c chng trnh nh gi bao gm:Nhn s cho nh gi,B phn c nh gi,Nhn s cn thit cho nh gi ca b phn c nh giThi gian nh giNi dung nh gi (cc yu cu ca tiu chun v yu cu ni b)Cc chuyn gia ni b lin quan, tm hiu v hot ng/b phn c nh gi,Chun b bng cu hi nh gi,Chun b biu mu v cc ti liu h tr khc.Chun b nh gi Mc ch156Chun b nh gi Nhn si din lnh oTrng nhm nh ginh gi vinBn c nh giLa chn trng nhmXH tr la chn chuyn gia cho nh giXLp chng trnh nh giXLp bng cu hi kim traXChun b biu mu v ti liu h trXLm quen vi b phn/hot ng c nh giXXem xt chng trnh v gp kinX157Chuyn gia nh gic lp,c o to,Hiu v hot ng c nh gi,C tn nhim,C cc k nng cn thitTrao i thng tin ni v vit,Kh nng t duy logic,Bit lng nghe v tm hiu,Gi bnh tnh, khng b kch ng,Qun l thi gian.Trng nhm nh giC nng lc qun l.Chun b nh gi Nhn s158Nhm nh giThng bao gm hn mt ngi,Thng mi ngi nh gi mt b phn,B tr nhiu hn mt ngi nh gi mt b phn khi:Hng dn chuyn gia nh gi ni b mi,Gim st hot ng nh gi ni bThi gian nh giPh thuc v tm quan trng, mc ph hp v lng cng vic thc hin,Phi m bo thi gian cn thit c th xc nh v kt lun c v vic p dng h thng cht lng,Cn cn i s nhm/ngi nh gi vi thi gian nh gi duy tr c tnh h thng trong nh giChun b nh gi159Chun b nh gi - Chng trnhNgy nh gi: 14/04/2004Nhm nh gi: N.V.A (Trng nhm), T.V.B, B.T.CMc tiu: nh gi HTQLCL c ph hp, c p dng mt cch c hiu lc v duy trThi gianNgi nh giB phnYu cu/ti liuBn c nh gi8:00-8:30C nhmHp khai mci din cc b phn8:30-10:30N.V.ABan lnh o5.1-5.6, QT...Gim c/QMR16:00-16:30C nhmVit bo coN/A16:30-17:00C nhmHp kt thc

i din cc b phn160Mc ch:Nh mt bn k hoch, h tr kim sot ni dung & thi gian nh gi.Thc hin:c lp trn c s xem xt:Cc yu t/ti liu ca h HTQLCL lin quan b phn c nh gi,Tnh hnh cht lng thi gian va qua, kt qu ln nh gi trc, Bng cu hi nh gi dng cho ln nh gi trc.Lu :Mc chi tit thit ph thuc vo nng lc ca CGG,C th lm bng cu hi ring cho tng t hoc cu hi tiu chun, ch cho vic ghi nhn thng tin trong qu trnh nh gi,c ph duyt cho s tho ng trc khi dng.Chun b nh gi - Cu hi nh gi161Chun b nh gi - Cu hi nh giB phn:Ngy nh gi:Chuyn gia nh gi:Yu cuTi liu tham khoCu hi

Bng chng

Kt lunPHKPH162Chun b nh gi - H trMa trn yu cu ca tiu chunYu cuBan lnh oP. TC-HC......P. Th trng4.1X4.2.1X4.2.2....XX8.5.3XXMa trn ti liuTi liuBan lnh oP. TC-HC......P. Th trngSTCLXQT KSTLXX163Chun b nh gi Ma trn iu khon ISO 9001 cho mt s chc nng chnh 164B PHNYC CHUNGYC RINGMua hng4.2.3; 4.2.4; 5.4; 5.5.1; 5.5.3; 6.2; 8.2.3; 8.4 c); 8.57.1; 7.4; 8.3; 8.4 d)Kinh doanh4.2.3; 4.2.4; 5.4; 5.5.1; 5.5.3; 6.2; 8.2.3; 8.4 c); 8.57.1; 7.2; 8.2.1; 8.4 a)Sn xut/Dch v4.2.3; 4.2.4; 5.4; 5.5.1; 5.5.3; 6.2; 8.2.3; 8.4 b) & c); 8.56.3; 6.4; 7.1; 7.5; 7.6; 8.2.4; 8.3KCS4.2.3; 4.2.4; 5.4; 5.5.1; 5.5.3; 6.2; 8.2.3; 8.4 c); 8.57.1; 7.6; 8.2.4; 8.3; 8.4 b); 8.4 c) Chun b nh gi - H trGhi chp nh giChuyn gia:B phn:Trang: .../....Ghi chpNhn xt165Cc dng c h tr:Cp file,Giy bt,ng h,Trang thit b bo h....v.vChia nhm, xem xt v lp Ma trn nh gi theo hng dn trong Bi tp 3.Thi gian:Chun b 15 pht,Trnh by 3 pht/nhm.

Bi tp166Da vo ma trn nh gi lp trong bi tp trc, hy chun b mt bng cu hi nh gi nh gi cc hot ng ca b phn m nhm mnh la chn. Thi gian:Chun b 20 pht,Trnh by 5 pht/nhm.

Bi tp167Thc hin nh gi168Xc nh ngun thng tinThu thp cc mu thch hp v xem xtCc bng chng nh giSo snh vi tiu ch nh giBo co cc pht hin nh giXem xt cc pht hin nh giKt lun nh giCh bao gm cc thng tin c th xc nhn li cMc chXc nhn chng trnh nh gi,Xc nhn phng php nh gi,Thit lp knh trao i thng tin, hp tc v ci m,Bn c nh gi t cu hi,L dp lnh o th hin cam kt v khng nh thm quyn ca on nh gi,Trng on nh gi hoc i din lnh o ch to,C th lp v duy tr h s tham d hp khai mc/k thc.Thc hin nh gi - Hp khai mc169Thc hin nh gi - Thu thp thng tinPhng php thu thp thng tinPhng vnQuan st cchot ngXem xt ti liuh s170

Phng vn nhn vin,Quan st hot ng v cc yu t, iu kin lm vic xung quanh,Cc ti liu:Chnh sch, mc tiu,K hoch,Th tc,Tiu chun,Hng dn,Giy php,Quy nh k thut,Bn v, hp ng,n t hng.

Thc hin nh gi Ngun thng tin171Cc h s:H s kim tra,Bin bn hp,Bo co nh gi,H s cc chng chnh gim st v cc kt qu.Tng hp s liu, phn tch v cc ch s hot ng,Thng tin v cc chng trnh ly mu v th tc kim sot cc qu trnh ly mu v o lng Cc ti liu thao kho,Bo co t cc ngun khc nh phn hi khch hng, nh gi nh cung cp,C s d liu trn my tnh v Website.Thc hin nh gi - Ngun thng tin172Theo chiu dc,Theo chiu ngang,Kt hp c hai.

Thc hin nh gi Tip cn trong thu thp thng tin173Ban gim cP. AP. BP. CP. AP. AP. BP. DVt GBan gim cP. AP. BP. CP. AVt GTheo chiu ngangTheo chiu dcVt nh gi Audit trail174Kim tra mt Phiu kt qu kim tra sn phm mua voThc hin nh gi - Thu thp thng tin175Qu trnh A (hot ng 1, hot ng 2, xc nhn, hot ng 3)u vou raSn phm/dch vNhn lcThit bTi liuThng tinH sBt u?Chuyn giao?Ch s cht lng?Theo di/o lng?Hnh ng?Vt t/NVLHiu lcHiu quThc hin nh gi Ly mu thng tin i dinLy mu thng tinThi giann hng/ khchhngLoi sn phm/ dch vDy chuyn/Thit bT, nhm176Thc hin nh gi - Thu thp thng tinTrao i thng tin gia cc nhmnh giLy mu tin cy a ra pht hin/kt lun nh gii theo mt s hng xc nh, khng qu phn tnm bo lin ktca thng tinGhi chp bng chng, thng tinLu khi thu thp thng tin177Thc hin nh gi - Cc lu khi phng vnCm n ngi c phng vnTm tt/xem xt kt qu phng vnvi bn c hiTrnh cu hi nh hng lm cu tr li ko khch quanNn bt u t ngh bn c hi m t cng vic ca hGii thch l do phng vn v ghi chpLm ngi c nh gi thy thoi mi trc/trong khi phng vnTin hnh trong gi v khi c thni lm vicHi ngi cp/b phn thc hin hot ngc nh giLu khiphng vn178Cc bng chng nh gi c xem xt vi cc tiu ch nh gi xc nh cc pht hin nh gi.Cc pht hin nh gi c th c chi lm ba nhm:Cc s ph hp:Cc bng chng thu nh gi cho thy cc chun mc c nh gi c thc hin, tun th.Cc s khng ph hp:Cc bng chng nh gi cho thy c mt hoc nhiu chun mc khng c thc hin, tun th.Cc c hi ci tin/nhn xt:C nguy c xy ra s khng ph hp tim n, hocKhng c thi gian trong khi nh gi kt lun l im ph hp hay khng ph hp.Thc hin nh gi Xc nh cc pht hin nh gi179Xem v tr li cc cu hi trong Bi tp s 5.Thi gian: Xem xt v tr li (5 pht)Tho lun (10 pht)

Bi tp180Cc bng chng h tr vi cc pht hin nh gi cn c ghi nhn, c bit l cho cc s khng ph hp:Hin trng: u, vo khi no,...Hin vt: n hng no, ngi no, thit b no, ...Hin tng: Chuyn g xy raCc pht hin nh gi cn c xem xt trong khi hp nhm/on nh gi ti cc giai on thch hp ca cuc nh gi,Cc s khng ph hp cn c xem xt vi bn c nh gi m bo s tha nhn v s chnh xc ca bng chng nh gi v s hiu r s khng ph hp.Thc hin nh gi Xc nh cc pht hin nh gi181Cc s khng ph hp cn c bo co mt cch y , bao gm cc thng tin:Cuc nh gi,Ngy nh gi,a im/b phn ni s khng ph hp c pht hin,Thi im pht hin s khng ph hp,S bo co s khng ph hp,Bn cht s khng ph hp, Bng chng ca s khng ph hp,Chun mc nh gi b vi phm (iu khon ca tiu chun, quy nh, yu cu ca khch hng....),Xc nhn ca chuyn gia pht hin s khng ph hp.

Bo co cuc nh gi - Bo co cc pht hin nh gi182Mi s khng ph hp c bo co trong mt bo co s khng ph hpBo co cuc nh gi - Bo co cc pht hin nh gi183Cch vit bo co s khng ph hp:Ti thi im nh gi, pht hin thy ........, trong khi .... quy nh .......Ti thi im nh gi, pht hin thy ....... iu ny khng ph hp vi ....., quy nh ......Cch vit im lu /nhn xt:Ti thi im nh gi, pht hin thy ........... ngh b phn lu n ................... ngh b phn lu n .......... bi (trong nh gi pht hin thy) .............Bo co cuc nh gi - Bo co cc pht hin nh giBo co s khng ph hpS: NCR 01/IQA/01-04Cuc nh gi:01-04Ngy nh gi:02-04/04/2004B phn c nh gi:Xng ITi liu:QT-01/01iu khon tiu chun:4.2.3Ngy pht hin:03/04/2004Ni dung s khng ph hpTi thi im nh gi, pht hin Bn v s 105/KT-01 ln ban hnh 01 c s dng ti my tin s 09, trong khi bn v ny c thay th bng bn v s 105/KT-01 ln ban hng 02 ngy 13/03/2004. iu ny khng ph hp vi Quy trnh kim sot ti liu QT-01/01 phn 5.4.3.Chuyn gia nh gi:N.V. AnB phn c nh gi:Hnh ng khc phcB phn c nh gi:Ngy d kin hon thnh:Xc nhn hnh ng khc phcNhn xt:Ngi xc nhn:Ngy:Xc nhn hiu lc ca hnh ng khc phcNhn xt:Ngi xc nhn:Ngy:184on/nhm nh gi cn tho lun trc khi hp kt thc :Xem xt cc pht hin nh gi v cc thng tin thch hp khc thu thp c trong nh gi vi cc mc tiu ca cuc nh gi,Thng nht v kt lun nh gi,Chun b cc kin ngh, nu n c cp trong mc tiu nh gi,Tho lun v cc hnh ng tip theo nu iu ny c ch ra trong chng trnh nh gi.Bo co cuc nh gi - Bo co cc kt lun nh gi185Cc ni dung cn cp trong mt bo co kt lun nh gi:S p dng hiu qu, duy tr v ci tin h thng qun l cht lng,Nng lc ca qu trnh XX ca L trong vic m bo:s lin tc ph hp, tho ng, hiu hiu lc v ci tin ca h thng qun l cht lng,Khi c yu cu trong mc tiu nh gi, c th a ra cc kin ngh v ci tin theo ni dung c yu cu, v d:phi hp cng vic, chi ph, ....Bo co cuc nh gi - Bo co cc kt lun nh gi186Mc ch:Trnh by cc pht hin, kt lun nh gi, v cc yu cu tip theo vi cc im pht hin,Gii quyt cc bt ng gia on nh gi v cc b phn c nh gi, nu khng th ghi li kin cc bn bo lu,C th thng nht k hoch cho hnh ng khc phc,Lnh o khng nh s cam kt v tm quan trng ca vic khc phc cc pht hin nh gi,Ghi nhn thnh phn tham d.Thnh phn tham d:on ng gi,i din cc b phn c nh gi,i din ban lnh o

Hp kt thc187Bo co cuc nh gi - Bo co nh gi188Cc ni dung ca bo coCc kt lun nh giCc pht hin nh giCc chun mcnh giNgy v a im nh giThnh phn onnh giPhm vi ca cucnh giCc mc tiu ca cuc nh giBo co nh giBo co cuc nh gi - Bo co nh gi189Danh sch phn phiCc k hoch hnh ng tip theoCc kin ngh ci tinnu c yu cu kin chathng nht trong on/vi bn c nh giCc phn cha nh gi trong phm viTng hp qu trnh nh gi,cc vng mcDanh sch i din cc b phn c nh giBo co nh giCc ni dung khc c th bao gm trong bo coPh duyt v phn phi bo co nh gi:Bo co nh gi cn c lp kp thi theo quy nh ca quy trnh nh gi,Nu pht hnh bo co chm cn c cc l gii tho ng v k hoch mi cho ngy pht hnh bo co,Bo co cn ch ra ngy pht hnh bo co, c xem xt v ph duyt theo quy trnh nh gi,Bo co sau khi c ph duyt cn c chuyn n cc ni quy nh.

Bo co cuc nh gi - Bo co nh gi190Bo co cuc nh gi - Bo co nh giBo co nh gi ni bon nh gi:1)Ngy nh gi:2)Cc b phn c nh gi:3)Chun mc nh gi:Mc tiu cuc nh gi:Cc a im c nh gi:Tng hp hot ng nh gi:Cc im khng ph hp:Cc khuyn ngh ci tin:Cc kt lun nh gi:Danh sch phn phi:1)2)3)4)Ngi chun b bo co:Ph duyt bo co:191Bo co ny c th bao gm phn chi titnh tng hp nh gi,cc im khng ph hp,cc khuyn ngh, kt luncho tng b phn,hot ng trong h thngChia nhm, xem xt cc tnh hung c phn cng trong bi tp 6. Vit bo co s khng ph hp hoc xc nh cc thng tin cn xem xt tip theo.Thi gian: Tho lun & xem xt (20 pht)Vit bo co cc im pht hin (10 pht)Trnh by bo co pht hin (10 pht)Bi tp192Bo co cuc nh gi - Theo di hnh ng khc phc193Bo co s khng ph hpXem xt nguyn nhnThc hin hnh ng khc phcXem xt hnh ng khc phcXem xt hiu lc hnh ng khc phcPh trch b phn ni c s KPHChuyn gia c phn cngPh trch b phn ni c s KPHChuyn gia c phn cng

ng s KPHXem xt hnh ng khc phc:Ti thi im d kin hon thnh,S khng ph hp c x l?.Nguyn nhn c xc nh?,Hnh ng khc phc c xc nh?,Hnh ng khc phc tng xng vi s khng ph hp?,Hnh ng khc phc c thc hin?,Nu thc hin tr cn c l gii tho ng v d kin ngy hon thnh mi.Bo co cuc nh gi - Theo di hnh ng khc phc194Xc nh thi im xem xt tnh hiu lc ca hnh ng khc phc,Vic xem xt ny c th da vo mt hoc mt s c s sau: ti liu, h s, kim tra hin trng, phng vn.Xem xt tnh hiu lc ca hnh ng khc phc:Ti thi im d kin trc,S khng ph hp c lp li?.Nu s khng ph hp lp li c th vit mt bo co s khng ph hp mi,Ch ng bo co s khng ph hp khi tin tng rng nguyn nhn ca s khng ph hp c gii quyt v s khng ph hp khng lp li.

Bo co cuc nh gi - Theo di hnh ng khc phc195Tng hp196Quy trnhnh giK hoch nh giChun b nh giThc hin nh gi

Bo conh giTheo di hnhng tip theoXem xt hotng nh ginh gi ni b