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Sahar Mahmoud El-Sherif Mohamed Said
3 El-Maghraby st, El-abbassiya, Cairo, Egypt.
+2/01066278874 / +2/01272417025
+2/26822647
Introduction
Experienced Meeter & Greeter with ( two years ) and teller with (one year) in a Multinational Islamic bank, Abu Dhabi Islamic Bank (ADIB–Egypt).
Professional Experience1- Meeter & Greeter - Retail banking Sector at Abu Dhabi Islamic Bank
ADIB- Egypt November 1st 2011 till 2013
Responsibilities: Greet and answer inquiries from persons entering the branch Extensive understanding of the bank’s products and services and the
customer’s current relationship Effectively educate and guide the customers to enhance the usage of the
bank’s alternative delivery channels Continuously reconcile inventories and undelivered items (cards, pin mailer,
cheque book, etc), and oversee delivery to account holder towards aiming to exceed customers' expectations and enhance their satisfaction up to the pre-decided levels.
Manage the wait time of branch platform area with friendly interaction with the customers to track the service indicator
Handle all walk-in customers at the branch by either directing them to appropriate counter of by resolving their inquiries
Cross sell bank’s products and services to walk-in customers through proactive approaches
Provide basic information on all bank products and services Manage the branch lobby area effectively Enhance usage of alternative delivery channel
Will handle all walk-in customers at the branch by either directing them to appropriate counter or by resolving their inquiries.
Teller - Retail banking Sector at Abu Dhabi Islamic Bank ADIB- Egypt for one year from 2013 till November 2014
Job Duties and Tasks for: "Teller"
1) Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
2) Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
3) Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
4) Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
5) Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.
6) Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
7) Identify transaction mistakes when debits and credits do not balance.
8) Prepare and verify cashier's checks.
9) Arrange monies received in cash boxes and coin dispensers
According to denomination.
2- Customer experience expert (CEE) in operation sector – at VFS Tasheel International Company from 2 august 2015 till date.
Responsibilities:
1) Call applicant using EQMS
2) Verify applicant identity
3) Review documents quickly and MOFA to check mission destination. Check the validity of the passport and photos with white background .
4) Check the APPREF on OPSYS regarding the Visa tybe and number of applicants and their data . then update additional charges ( SMS.Courier.Photocopy.and photograph) and medical fees if needed.
5) Ask applicant for amount requested .count it correctly then submit it on OPSYS and inform him that the amount is included all the services .
6) Then typing step is to fill in all the applicants details on OPSYS .and create e-number using ENJAZ web site.
7) Copy transaction codes from ENJAZ to OPSYS
8) Put the e-numbers.check the amount again and the documents collected . then press submit to print ICR and barcodes .
9) Put the barcodes on the passports . courier paper and ICR .
Education:
Bachelor of Commerce / accounting (English Section) Ain Shams University May 2011, Good.
Training Courses: Elkhalda petroleum company " summer 2010-2011"
Steps to Significant Service program (Organization Success Model) at sales Experts House (SEHegypt) November 2012.
Employee Satisfaction ▪ Employee Loyalty
Customer Satisfaction ▪ Customer Loyalty Business Success
The Money Maker program (Consumer selling techniques) at sales Experts House (SEHegypt) May 2013.
Understanding buying cycle ▪ Uncover NRP
Offering ▪ Handling Objections Closing Process
Other seminars and training classes on various banking issues.1) Branch Policies & Procedures2) Shari'a compliance & Islamic finance3) Anti Money Laundering & Terrorism Finance4) Banking Operations
Foundational soft skills at 4 Aug 2015 Communication and Personal leadership skills September 2015
Skills and Knowledge
Highly knowledgeable, creative and result-oriented Banker with huge background in establishing and maintaining positive customer relationships, planning and delivering effective sales strategies and monitoring the progress of new and existing financial products
Conversant with all the technicalities, legal regulations, and standard operating practices employed by standard banks while dealing with customers
Excellent interpersonal and communication skills with good ability to understand the requirements of the customer and provide appropriate counsel
Experienced in dealing with all kinds of the customers Fine time management and team management skills Outstanding communication, presentation, and sales skills Ability to achieve immediate and long-term goals and meet deadlines
Skills and Knowledge
Great computer skills (Excel/Word/PowerPoint/outlook/internet) Exceptional understanding of valuation theory, methodologies, and
applications. Proven ability to work cooperatively with all levels of staff. Excellent verbal and written communication skills. Fluent in English (Writing, reading, speaking)
Personal Status: Date of birth : 07/02/1990 Gender : Female Nationality : Egyptian Marital status : Single
