Sandeep Singh C-704, SJR EQUINOX, Velankani Drive, Electronics city Phase 1, Bangalore -560100Contact: +91-9821077121 Email: sandy281088@gmail.com/sandeep.singh@netapp.com Date of Birth: 28th October 1988

Personal Profile:

Dedicated (BSc IT) graduate pursuing a Storage Engineers position with potential for growth and advancement in a team oriented environment that fosters professional development. Possess good experience in NetApp FAS Series storage devices. Also endowed with excellent verbal and written communications skills with the ability to follow instructions and provide clear documentation.

Experience Profile [Total: 3.10 yrs.]

Current Company: Convergys, Bangalore www.convergys.com (JUNE 2015 -Present)Project Name: NetApp Data Management and Cloud Storage Solutions. www.netapp.com (June 2014 -Present)Client Name: NETAPP.

Software Applications: SAP, SMARTSOLVE,Team Size: 16Role: Technical Support Engineer, NetApp ATS.

Part of pilot batch in NetApp Advanced Technical Support team. Helping the transition of entire APAC region support from AMER to APAC region. Providing end to end support for NetApp FAS Series Storage units in APAC region.

Responsibilities:

Diagnosing and troubleshooting technical issues related to NetApp FAS filers. Troubleshooting CIFS, NFS, hardware failure, NetApp storage compatibility check with different type of

hosts, LUN related issues. Identify and requesting part for any hardware failure (Disks, PSUs, Memory, System boards,

Controllers, Shelves etc.). Creating internal knowledge base articles and sharing with the team. Applying quotas for user, group and tree. Creating RAID groups, binding LUNs, creating Meta LUNs, creating Storage Groups. Troubleshoot and customer in hardware or software issues (NFS, CIFS, Replication, NDMP). Worked on both block and file deduplication. Creating Automatic / Manual volume Management. Faming and moving the Technically Complex cases to L2 and/or P1 group 1 team

Previous Experience:

Previous Company: Wipro Limited www.wipro.com (OCT 2012 -JUNE2015)Project Name: Affinia Group Inc. www.affiniagroup.com (June 2014 -JUNE2015)Client Name: Affinia Group Inc.

Worked as Project Engineer Wipro Limited (October 2012 – Present), Immense Business Analytical skill and IT Skills to meet the market demands.

Interact with the clients gathers the required information and work on them to meet the client’s requirements.

Qualified Bachelor of Science in Information Technology (March 2012) Gained Basic Technical Knowledge to exceed in different technological skills.

Software Applications: AD, Windows Server2003/2008, Lync Server Exchange shell, MS SQL server 2005/2008 BMC RemedyTeam Size: 9Role: Project EngineerResponsibilities: Logical thinking and logical troubleshooting Logging Tickets and resolving tickets in BMC Remedy Analyzing requirements and Remote Monitoring of MS Windows 2003/2008 servers Handling priority Issues and Responding to alerts on monitoring tools. Sending Communications to Client Stake Holders for Priority Issues Ensuring projected client parameter met on time by meeting SLA and handling escalations Exchange, Active directory and Lync Admin, Windows AD domain, DNS, DHCP. Communication with Client through email, phone and chat. Network troubleshooting, IP Addressing Sub netting VLAN Routing

Project Name: British Telecom (Mumbai) www.bt.com (Oct 2012 –May2014)Client Name: British Telecom (BT)

Software applications: One view, Resolve, Windows Server2003/2008, Lync Server Exchange shellTeam Size: 15Role: Project EngineerResponsibilities: Network Troubleshooting Addressing Sub netting VLAN Routing Handling priority Issues and Responding to alerts on monitoring tools. Ensuring projected client parameter met on time by meeting SLA and handling escalations Ensuring that all compliances are met and Coordinating onshore team for latest technology Ensuring customer Satisfaction in customer service by reducing customer complaints Creating AD users Email on windows server Analyzing requirements and Remote Monitoring of MS Windows 2003/2008 servers Enhancing skills of team and providing training to the team, Providing updates from client. Design lean process for waste reduction and more productivity Enhancing the Quality of work up to the standards.

EDUCATIONAL CREDENTIALS• SSC 2005, Mumbai University,• HSC 2008, Mumbai University, • Bachelor of Science in Information Technology, Sanpada college of commerce and technology (T.Y.B.Sc.(IT) 2012 Mumbai University.

Projects Undertaken Third Year Project in VB (Human Resource Management System)

Industrial Visits Two days’ session about the importance of latest Technologies, Languages and Scopes in (Information Technology)

from IT professionals. Thermal power station visits to learn technology used in electricity generation.

Extra-Curricular Accolades: Participated in all sports and cultural events. Participated in chess competition.

Choreographer of Fashion Show event in college. Represented Institute for sports as team member of Cricket team at College level.

Hobbies: Cricket, Badminton, Football, Pool, Bowling, Music, Swimming & Travelling.Languages Known: English, Hindi and Marathi References: Available on Request