SARAVANA KUMAR K.M 9841694356

Curriculum Vitae saravanak996@gmail.com

Core Competencies

Project Management, Client Relationship Management, Process Improvement, Statistical Analysis & Reporting.

Professional Summary

2 years in Project Management Office (PMO), worked with world’s leading organizations.

Within these roles I have gained significant experience and expertise within different Project Management areas including:

•   Project Initiation •   Monitoring and Controlling •   Project Resource Management •   Project Schedule Management •   Project Finance Management.

SUMMARY OF QUALIFICATIONS

•   Organized and goal-oriented, with 2yrs of experience in project management and a strong customer focus. •   Help Desk Support for first 0.6 months. •   Create, respond to, escalate, and close tickets. Track all outstanding tickets, working closely with Tier II Technician to

ensure any problems are resolved in timely manner •   Prioritize and escalate issues where required. •   Monitor, log and track all phases of help desk support. •   Document all technical issues. Highlight steps taken to remediate problems. •   Skilled in building excellent rapport with clients and team members. Able to see the big picture, delegate effectively and

motivate team members to achieve on-time project completion. •   Computer skills include: MS Word, Excel, PowerPoint and Internet research.

Profess ional Cert i f icat ions

•   Management CADD – From CADD Centre, Chennai •   Tally –from CSC, Chennai •   “ITIL V3 Foundation Certified” from “SIMPLILEARN” by AXELOS.

Academia

•   Master of Business Administration in HR and Marketing from SRM University 2012 in Chennai. •   Bachelor of Commerce From Madras University, 2010.

Clients worked for:

•   World Bank •   Oxford University Press •   International Monetary Fund •   World Health Organization

Ski l l s :

Primary Project Management, Team Management, Training, Process Development

Domain Any

Tools & Utilities MS-Office

SARAVANA KUMAR K.M 9841694356

saravanak996@gmail.com

Experience:

Organization Designation Duration

CODEMANTRA PVT LTD PMO Executive April 2013 – July 2015

Competency Matrix

IT Leadership/Management

Project support Knowledge management Project transformation Project/Delivery Management

Quality management SLA management Global delivery center management Strategic planning and execution Global communication Project reengineering Business transformation Implementation

Team/Operations Management

Team building Interviews and recruitment Monthly projects calls Report generation Performance management

Labor utilization analysis Streamlining operations Client relationship Service delivery Staffing solutions

Training & Development Management Periodical assessments Training needs and analysis

Training program development Training delivery