Savoir Vivre in Business...Etiquette is a very important factor in determin-ing the success or failure of a business or a per - son; here are a few Tips on Business etiquette. Et -

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Savoir Vivre in Business 7

ĆWICZENIE Z LEKTOREM

Ćwiczenie I

A Przeczytaj tekst i odpowiedz na poniższe pytania.

1. How does telling people that you appreciate them influence them? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

2. How should you prepare for the meeting? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

3. What is important if you travel abroad for business purposes? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

The Importance of Good Business Etiquette By David Gass Etiquette is a very important factor in determin-ing the success or failure of a business or a per-son; here are a few Tips on Business etiquette. Et-iquette is the way a person presents themself to others, being comfortable and making other peo-ple around comfortable.

Good Business Etiquette - Recipe to SuccessIt is very important to practice good manners and eti-quette in order to succeed in your business, be accept-ed by people and maintain good relationships with clients, customers and employees.

When you do not practice good etiquette intention-ally or unintentionally, you are bound to face lot of obstacles on the path to success. But if a person is generally considerate and attentive to the needs of those who work for him/her by following the basic rules of etiquette, he/she will definitely be successful in any venture.

It is easier to make money than to earn respect and ac-colade from people who know and interact with you like colleagues and employees. Life will definitely be easier if you follow the following Tips on Business etiquette.

• Make sure to treat each person you interact with such as a secretary or a janitor, no matter what his or her position is in the corporation, with respect and make it a rule to be pleasant to everybody no matter what the situation is.

127126 | Savoir vivre w biznesie - 7

Quote-To-Remember Box

The function of leadership is to produce more leaders, not more followers.— Ralph Nader

What is the difference between a leader and a follower?___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ĆWICZENIE SAMODZIELNE

Ćwiczenie IIZapoznaj się ze słownictwem, wysłuchaj dialogu i uzupełnij brakujące wyrazy. Na-stępnie wysłuchaj dialogu raz jeszcze. Tym razem nie czytaj.

Steve: You promised to pay overtime but, we still haven’t received our ____________________ [1].Manager: Well, because of the global economic recession and our co-company’s inside ____________________ [2], our products don’t sell well.Steve: I don’t think it has anything to do with us and your promise.Manager: I know it’s not fair to work ____________________ [3] without extra pay, but...Steve: In fact, my salary has remained the same for two years, even when our company increased its ____________________ [4].Manager: But it’s not apropriate to complain about this now.Steve: I don’t want to be inconsiderate, but if you don’t take it seriously, I will resign.Manager: Please take your time. Maybe things will change for the better.Steve: I’m waiting for a ____________________ [5] as soon as possible.

pay overtime płacić za nadgodzinysalary pensjarevenue dochódinconsiderate nieuprzejmy, nietaktowny

Idiom Box 1

out in the open jawny

Manager: Because we merged with Inter Corp all our financials are out in the open.Walter: Is it safe? I don’t think everything is crystal clear about them…Manager: Well, now we can’t do anything about it.

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• Let people know that you appreciate what they do which will boost morale and improve work quality.

• Keep records of people who matter to you and acknowledge if they receive a promotion and wish them happy birthday on their birthdays.

• When organizing meetings make sure that all the participants know about the schedule, the objec-tive of the meeting, matter that is to be discussed and the expected duration of the meeting.

• Distribution of minutes and summaries of meet-ings and thanking each participant after meetings is a basic courtesy.

• Always return calls, if you are unable to answer have a polite message on the answering machine that will be returned at the earliest. Never be rude or impatient with anyone on the phone.

• Never make anyone wait, be it an employee or employer, or a business acquaintance. Never be late for a meeting or for work.

• Dress is also a very important aspect in maintain-ing good business etiquette. Businessmen and women have to appear impeccably groomed.

• It is advisable men and women dress appropriate-ly and take care that they do not give the wrong impression to their colleagues. Proper care taken can avert a lot of embarrassment.

• Make sure your employees practice good eti-quette to customers and to each other to be able to work in a friction free atmosphere. A similing courteous service will definitely help improve busi-ness and make a customer become regular.

Tips on Business etiquette while travelling to a for-eign place:• Make sure you learn all you can about their cus-

toms and be aware of social do’s and don’ts, if there are any.

• While giving gifts make sure that it is appropriate and not a social taboo in the culture where you are..

Practising and following the tips on Business etiquette will have a remarkable effect in improving business and build contacts necessary for your business.

factor czynnikmaintain good relationships utrzymywać dobre relacjebound to zobowiązany doface obstacles mierzyć się z przeszkodamiconsiderate uprzejmy, liczący się z innymi, taktowny

venture przedsięwzięcie, interesaccolade pochwała, uznaniejanitor dozorca, woźnyappreciate doceniaćduration of the meeting czas trwania spotkaniaimpeccably groomed nienagannie prezentujący się

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B Wpisz każde z podanych wyrażeń w odpowiednie miejsce w zdaniu.

factor • maintain good relationships • face obstacles • appreciate • considerate

1. It’s important to be kind and ______________________________.2. Etiquette is a very important ______________________________ if you want to achieve success.3. If you have your own business, you will certainly have to ______________________________ many

______________________________.4. You should remember to always ______________________________ other people.5. It’s important to practise good manners if you want to ______________________________ with your clients.

To-Be-Remembered Box

Etiquette is very important if you want to succeed in business. You should always remember about treating peo-ple with respect and appreciating them. Also don’t forget to return calls, arrive on time and dress appropriately for the meetings.


Quote-To-Remember Box

The function of leadership is to produce more leaders, not more followers.— Ralph Nader

What is the difference between a leader and a follower?___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________


Ćwiczenie IIZapoznaj się ze słownictwem, wysłuchaj dialogu i uzupełnij brakujące wyrazy. Na-stępnie wysłuchaj dialogu raz jeszcze. Tym razem nie czytaj.

Steve: You promised to pay overtime but, we still haven’t received our ____________________ [1].Manager: Well, because of the global economic recession and our co-company’s inside ____________________ [2], our products don’t sell well.Steve: I don’t think it has anything to do with us and your promise.Manager: I know it’s not fair to work ____________________ [3] without extra pay, but...Steve: In fact, my salary has remained the same for two years, even when our company increased its ____________________ [4].Manager: But it’s not apropriate to complain about this now.Steve: I don’t want to be inconsiderate, but if you don’t take it seriously, I will resign.Manager: Please take your time. Maybe things will change for the better.Steve: I’m waiting for a ____________________ [5] as soon as possible.

pay overtime płacić za nadgodzinysalary pensjarevenue dochódinconsiderate nieuprzejmy, nietaktowny

Idiom Box 1

out in the open jawny

Manager: Because we merged with Inter Corp all our financials are out in the open.Walter: Is it safe? I don’t think everything is crystal clear about them…Manager: Well, now we can’t do anything about it.

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• Let people know that you appreciate what they do which will boost morale and improve work quality.

• Keep records of people who matter to you and acknowledge if they receive a promotion and wish them happy birthday on their birthdays.

• When organizing meetings make sure that all the participants know about the schedule, the objec-tive of the meeting, matter that is to be discussed and the expected duration of the meeting.

• Distribution of minutes and summaries of meet-ings and thanking each participant after meetings is a basic courtesy.

• Always return calls, if you are unable to answer have a polite message on the answering machine that will be returned at the earliest. Never be rude or impatient with anyone on the phone.

• Never make anyone wait, be it an employee or employer, or a business acquaintance. Never be late for a meeting or for work.

• Dress is also a very important aspect in maintain-ing good business etiquette. Businessmen and women have to appear impeccably groomed.

• It is advisable men and women dress appropriate-ly and take care that they do not give the wrong impression to their colleagues. Proper care taken can avert a lot of embarrassment.

• Make sure your employees practice good eti-quette to customers and to each other to be able to work in a friction free atmosphere. A similing courteous service will definitely help improve busi-ness and make a customer become regular.

Tips on Business etiquette while travelling to a for-eign place:• Make sure you learn all you can about their cus-

toms and be aware of social do’s and don’ts, if there are any.

• While giving gifts make sure that it is appropriate and not a social taboo in the culture where you are..

Practising and following the tips on Business etiquette will have a remarkable effect in improving business and build contacts necessary for your business.

factor czynnikmaintain good relationships utrzymywać dobre relacjebound to zobowiązany doface obstacles mierzyć się z przeszkodamiconsiderate uprzejmy, liczący się z innymi, taktowny

venture przedsięwzięcie, interesaccolade pochwała, uznaniejanitor dozorca, woźnyappreciate doceniaćduration of the meeting czas trwania spotkaniaimpeccably groomed nienagannie prezentujący się

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B Wpisz każde z podanych wyrażeń w odpowiednie miejsce w zdaniu.

factor • maintain good relationships • face obstacles • appreciate • considerate

1. It’s important to be kind and ______________________________.2. Etiquette is a very important ______________________________ if you want to achieve success.3. If you have your own business, you will certainly have to ______________________________ many

______________________________.4. You should remember to always ______________________________ other people.5. It’s important to practise good manners if you want to ______________________________ with your clients.


Etiquette is very important if you want to succeed in business. You should always remember about treating peo-ple with respect and appreciating them. Also don’t forget to return calls, arrive on time and dress appropriately for the meetings.


wisdom mądrość, rozsądekoutcome wynik, rezultatpoise opanowaniehand deliver dostarczyć do rąk własnychrecipient adresatoccurrence zdarzenie

newsfeed zbiór najnowszych wiadomościmalfunction usterkaawkward niezręcznystumble upon natknąć się nahot potato kłopotliwy temat (problem)

***a. Occasionally, someone’s social media presence can

be a distraction or a source of frustration. When you work directly with that person, unfriending them, or removing them from your news feed can create an awkward workplace dynamic. Instead of simply clicking unfriend and letting them wonder why, the considerate thing to do is to tell the per-son you are going to unfriend them. For their sake, offer a reason. For instance, let them know that you’re cutting back on social media, and want to cut down on content in your news feed. Remember that you can block certain content, and often, that’s an easier solution than unfriending a coworker.

b. Instead of ignoring the document and making it someone else’s problem, take the initiative to hand deliver the sensitive information to the in-tended recipient. Secondly, casually, confidently, and with minimal detail, offer them the document and tell them, “I found this in the copy room, and it looks like it should have gone to you.” Be very matter of fact, and do not comment on the docu-ment. The last step is to move on and never men-tion the document again, either to the recipient, or to coworkers.

c. The easiest way to handle coworkers that just can’t help sparking controversial conversations about topics including religion, race, and politics is to simply avoid them. If you do find yourself on the receiving end of a political rant, instead of adding your opinion, try to laugh it off, with a line such as “I’m not touching that hot potato!” If this behav-ior persists, try being more blunt, informing your coworker, “I don’t discuss topics like that at work.” It can be difficult to speak this openly, but it’s defi-nitely better than the alternative – standing there uncomfortably while your coworker discusses con-troversial topics.

d. When you see a coworker with a zipper down, or a loose button, it can be embarrassing for both you and them. To minimize this embarrassment, let them know quietly, quickly, and privately. When the person is of the opposite sex, remember that you are not alone. See if there is someone near-by, ideally of the same gender, who would be more comfortable notifying the person. Make sure to tell them not to mention that you noticed. This creates an easy resolution, with no awkward outcomes!

e. Mishearing a name is a common occurrence in workplace settings, and it can be difficult to tell someone that they’re calling you the wrong name. For this reason, many people let this go on for too long. Unfortunately, when the person discovers that they’ve been calling you the wrong name, they are not only embarrassed, but they begin to ques-tion why you didn’t correct them earlier. The best way to correct this situation is to notify them imme-diately, but give them an out. For instance, tell them “Actually, my name is Jackie. It’s pretty noisy in here, though. I should have said it louder.”

f. The sooner you correct someone, the better. Make sure they know that you’re not upset, and empha-size that it’s not their fault. This will allow you to have a productive relationship with anyone, even if they mishear your name the first time!

g. Crying is a completely normal, human reaction, so if you stumble upon a crying coworker, do not sim-ply try to make them stop crying. Instead, get them a tissue and, if they look like they’re in extreme dis-tress, ask if they’d like you to leave, or find someone better equipped to help. Offer a listening ear, and empathize. Even though your job isn’t to solve their issues, helping them through their initial emotional reactions is an important role that you can take!


In order to take care of your relationships with co-workers it’s best to be as honest as possible without hurt-ing other people and ruining the atmosphere in the office. For example, if someone mishears your name, cor-rect him of her as soon as possible and make sure the person is not upset and knows it’s not his of her fault.

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Ćwiczenie IIIZastanów się nad poniższymi problemami i udziel samodzielnej odpowiedzi, jak Ty byś postąpił w takiej sytuacji. Następnie przyporządkuj po jednej odpowiedzi z ar-tykułu do każdego pytania.

Business Etiquette: Handling Tough Situationsby Derek Smith

Inevitably, professionals find themselves in sensi-tive situations that conventional wisdom can’t help them navigate through. If your employees find them-selves in a tough situation, do they have the soft skills needed to produce positive outcomes? Here are a few situations that can’t be solved in the con-ference room, and solutions to handle these tough situations with poise and confidence.

1. You Find a Highly Sensitive Document in the Copy Room _____________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________________________________________________________

2. Mixed Up Names _____________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________________________________________________________

3. Unfriending your co-worker _____________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________________________________________________________

4. Co-worker inappropriately dressed _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

5. Co-worker In Tears _____________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________________________________________________________

6. Coworkers Starting An Inappropriate Conversation _____________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________________________________________________________

In any situation, there are a few questions you can ask to create great outcomes. First, ask yourself what would be best for the other person, and what would minimize their distress while allowing them to save face. Second, what stops inappropriate behavior the fastest? And finally, what gets the work done best? Having the answer to these questions will help you navigate any business situation, and navigate the workplace with confidence and poise.

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wisdom mądrość, rozsądekoutcome wynik, rezultatpoise opanowaniehand deliver dostarczyć do rąk własnychrecipient adresatoccurrence zdarzenie

newsfeed zbiór najnowszych wiadomościmalfunction usterkaawkward niezręcznystumble upon natknąć się nahot potato kłopotliwy temat (problem)

***a. Occasionally, someone’s social media presence can

be a distraction or a source of frustration. When you work directly with that person, unfriending them, or removing them from your news feed can create an awkward workplace dynamic. Instead of simply clicking unfriend and letting them wonder why, the considerate thing to do is to tell the per-son you are going to unfriend them. For their sake, offer a reason. For instance, let them know that you’re cutting back on social media, and want to cut down on content in your news feed. Remember that you can block certain content, and often, that’s an easier solution than unfriending a coworker.

b. Instead of ignoring the document and making it someone else’s problem, take the initiative to hand deliver the sensitive information to the in-tended recipient. Secondly, casually, confidently, and with minimal detail, offer them the document and tell them, “I found this in the copy room, and it looks like it should have gone to you.” Be very matter of fact, and do not comment on the docu-ment. The last step is to move on and never men-tion the document again, either to the recipient, or to coworkers.

c. The easiest way to handle coworkers that just can’t help sparking controversial conversations about topics including religion, race, and politics is to simply avoid them. If you do find yourself on the receiving end of a political rant, instead of adding your opinion, try to laugh it off, with a line such as “I’m not touching that hot potato!” If this behav-ior persists, try being more blunt, informing your coworker, “I don’t discuss topics like that at work.” It can be difficult to speak this openly, but it’s defi-nitely better than the alternative – standing there uncomfortably while your coworker discusses con-troversial topics.

d. When you see a coworker with a zipper down, or a loose button, it can be embarrassing for both you and them. To minimize this embarrassment, let them know quietly, quickly, and privately. When the person is of the opposite sex, remember that you are not alone. See if there is someone near-by, ideally of the same gender, who would be more comfortable notifying the person. Make sure to tell them not to mention that you noticed. This creates an easy resolution, with no awkward outcomes!

e. Mishearing a name is a common occurrence in workplace settings, and it can be difficult to tell someone that they’re calling you the wrong name. For this reason, many people let this go on for too long. Unfortunately, when the person discovers that they’ve been calling you the wrong name, they are not only embarrassed, but they begin to ques-tion why you didn’t correct them earlier. The best way to correct this situation is to notify them imme-diately, but give them an out. For instance, tell them “Actually, my name is Jackie. It’s pretty noisy in here, though. I should have said it louder.”

f. The sooner you correct someone, the better. Make sure they know that you’re not upset, and empha-size that it’s not their fault. This will allow you to have a productive relationship with anyone, even if they mishear your name the first time!

g. Crying is a completely normal, human reaction, so if you stumble upon a crying coworker, do not sim-ply try to make them stop crying. Instead, get them a tissue and, if they look like they’re in extreme dis-tress, ask if they’d like you to leave, or find someone better equipped to help. Offer a listening ear, and empathize. Even though your job isn’t to solve their issues, helping them through their initial emotional reactions is an important role that you can take!


In order to take care of your relationships with co-workers it’s best to be as honest as possible without hurt-ing other people and ruining the atmosphere in the office. For example, if someone mishears your name, cor-rect him of her as soon as possible and make sure the person is not upset and knows it’s not his of her fault.

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Ćwiczenie IIIZastanów się nad poniższymi problemami i udziel samodzielnej odpowiedzi, jak Ty byś postąpił w takiej sytuacji. Następnie przyporządkuj po jednej odpowiedzi z ar-tykułu do każdego pytania.

Business Etiquette: Handling Tough Situationsby Derek Smith

Inevitably, professionals find themselves in sensi-tive situations that conventional wisdom can’t help them navigate through. If your employees find them-selves in a tough situation, do they have the soft skills needed to produce positive outcomes? Here are a few situations that can’t be solved in the con-ference room, and solutions to handle these tough situations with poise and confidence.

1. You Find a Highly Sensitive Document in the Copy Room _____________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________________________________________________________

2. Mixed Up Names _____________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________________________________________________________

3. Unfriending your co-worker _____________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________________________________________________________

4. Co-worker inappropriately dressed _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

5. Co-worker In Tears _____________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________________________________________________________

6. Coworkers Starting An Inappropriate Conversation _____________________________________________________________________________________________________________ __________________________________________________________________________________________________________________________________________________________________________________________________________________________

In any situation, there are a few questions you can ask to create great outcomes. First, ask yourself what would be best for the other person, and what would minimize their distress while allowing them to save face. Second, what stops inappropriate behavior the fastest? And finally, what gets the work done best? Having the answer to these questions will help you navigate any business situation, and navigate the workplace with confidence and poise.

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SWOT analysis

Well, distribute that anonymous questionnaire. What’s the name? SWOT? And let everybody know that if they complete it without any critical remarks about me, they’ll get an extra bonus…

NOTATKI

Quote-to-Remember Box

If your actions inspire others to dream more, learn more, do more and become more, you are a leader.— John Quincy Adams, 6th President of the United States

What is a good leader like? What are bad leaders like? Think of some tangible features of good and bad leaders. Can you learn to be a better leader? How?_________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________

Say-it-in-Business-English Box

Składamy reklamację/skargę I’d like to file a complaint. Chciałbym złożyć reklamację. I’d like to file a complaint with your manager. I’m not satisfied with… NIe jestem zadowolony z … I’m not at all satisfied with your attitude. We deserve better… Zasługujemy na lepszą… We deserve better service.I’m sorry to have to... Przepraszam, że muszę… I’m sorry to have to say this, but food today wasn’t good at all.There may have been a misunderstanding. Mogło zajść nieporozumienie. There may have been a misunderstanding. I said ham, not jam!Don’t get me wrong. Nie zrozum mnie źle. Don’t get me wrong but I do believe you should improve the packaging.

Customer: Excuse me Sir, I am sorry to have to say this, but we are not satisfied with the meals we received.Waiter: What’s wrong with them?Customer: Well, we had ordered one fish and one steak, but we were given two fish.Waiter: Give me a minute and I will check it.Customer: Okay.….Waiter: Just as I thought, there was a misunderstanding in the kitchen. Customer: Don’t you think that as customers we deserve better service?Waiter: Yes, of course. I’m terribly sorry for the mistake. The cost of the meal is on the house and we will get you your steak.Customer: Ok, thank you.


Ćwiczenie IVWysłuchaj dialogu i zdecyduj, czy poniższe zdania są prawdziwe (TRUE) czy fałszywe (FALSE). Następnie sprawdź w kluczu, czy poprawnie wykonałeś ćwiczenie i wysłu-chaj dialogu raz jeszcze.

1. Jennifer came to ask about her promotion. 2. She is unhappy without this year’s bonus. 3. She works in an accounting department. 4. Boss doesn’t know how to help Jennifer.

inquire about zasięgać informacji o account konto bankowe

TRUE FALSE TRUE FALSE TRUE FALSE TRUE FALSE

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SWOT analysis

Well, distribute that anonymous questionnaire. What’s the name? SWOT? And let everybody know that if they complete it without any critical remarks about me, they’ll get an extra bonus…

NOTATKI


If your actions inspire others to dream more, learn more, do more and become more, you are a leader.— John Quincy Adams, 6th President of the United States

What is a good leader like? What are bad leaders like? Think of some tangible features of good and bad leaders. Can you learn to be a better leader? How?_________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________

Say-it-in-Business-English Box

Składamy reklamację/skargę I’d like to file a complaint. Chciałbym złożyć reklamację. I’d like to file a complaint with your manager. I’m not satisfied with… NIe jestem zadowolony z … I’m not at all satisfied with your attitude. We deserve better… Zasługujemy na lepszą… We deserve better service.I’m sorry to have to... Przepraszam, że muszę… I’m sorry to have to say this, but food today wasn’t good at all.There may have been a misunderstanding. Mogło zajść nieporozumienie. There may have been a misunderstanding. I said ham, not jam!Don’t get me wrong. Nie zrozum mnie źle. Don’t get me wrong but I do believe you should improve the packaging.

Customer: Excuse me Sir, I am sorry to have to say this, but we are not satisfied with the meals we received.Waiter: What’s wrong with them?Customer: Well, we had ordered one fish and one steak, but we were given two fish.Waiter: Give me a minute and I will check it.Customer: Okay.….Waiter: Just as I thought, there was a misunderstanding in the kitchen. Customer: Don’t you think that as customers we deserve better service?Waiter: Yes, of course. I’m terribly sorry for the mistake. The cost of the meal is on the house and we will get you your steak.Customer: Ok, thank you.


Ćwiczenie IVWysłuchaj dialogu i zdecyduj, czy poniższe zdania są prawdziwe (TRUE) czy fałszywe (FALSE). Następnie sprawdź w kluczu, czy poprawnie wykonałeś ćwiczenie i wysłu-chaj dialogu raz jeszcze.

1. Jennifer came to ask about her promotion. 2. She is unhappy without this year’s bonus. 3. She works in an accounting department. 4. Boss doesn’t know how to help Jennifer.

inquire about zasięgać informacji o account konto bankowe


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speaking sends the message that what she is saying isn’t as important as what you have to say. Demon-strating you are an attentive listener is the backbone of diplomacy.

Mind Your MouthUsing vulgar language is a sure fire way to become unpopular in your workplace. Vulgar language in-cludes swear words and judgmental language. Busi-ness etiquette requires being constantly mindful that you are in a diverse environment with people you do not know on a personal level. Speak as though some-one from human resources is always listening.

Consume CorrectlyIf you attend an after-hours work event, do not drink too much alcohol. When at work, take care not to bring particularly malodorous foods that everyone in the office can’t help but smell. Don’t make noises during or after you eat; no one wants to hear that.

At the heart of these 10 basics of business etiquette is diplomacy. Taking care to treat everyone as the valu-able people they are says a lot about who you are as a person. That is the kind of care people notice and want to be around. Embrace the basics of business et-iquette to become a lasting employee or to advance through the corporate ranks.

BWstaw każde z podanych wyrażeń w odpowiednie miejsce w zdaniu.

foster • adages • eavesdropping • surefire 1. ______________________________ is very uncivil behaviour.2. In order to maintain a client, you need to ______________________________ your relationship.3. There are many ______________________________ about business etiquette.4. I have a ______________________________ way to win this customer.


There are a few business etiquette rules. The most important ones are: arrive on time, dress appropriately, avoid gossip or eavesdropping, watch your body language and don’t interrupt.


Ćwiczenie VIWysłuchaj dialogu i zdecyduj, czy poniższe zdania są prawdziwe (TRUE) czy fałszy-we (FALSE).

1. The first discussion concerns the matter of the draft of the contract. 2. The salesperson will prepare the preliminary version of the contract in a week. 3. Manager and salesperson will set up an appointment. 4. The contract had been well prepared.

draft of the contract szkic kontraktupreliminary version wersja wstępnaappointment spotkanie


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fostering better communication pielęgnowanie (rozwijanie) dobrej komunikacjicommodity towaradage maksyma, przysłowieeavesdropping podsłuchiwaniebackbone of something podstawa (czegoś)

surefire niezawodny, pewnytremendous ogromnyeavesdrop podsłuchiwaćpoliteness uprzejmośćblurt out wymamrotaćmalodorous śmierdzący


Ćwiczenie V

A Przeczytaj artykuł i odpowiedz na poniższe pytania.

1. Name two features of appropriate dress. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

2. How should you greet your co-workers? What must you avoid? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

3. Why you can’t interrupt a person who is speaking? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

The 10 Basics of Business Etiquetteby Nicole LaMarco

The basis of business etiquette is about building strong relationships in your field by fostering bet-ter communication. This can only happen when those you work with feel secure and comfortable. Although basic business etiquette may vary from country to country, some principles stand the test of time and geography.

Arrive on TimeIn the business world, it is best to observe the old rule, “Five minutes early is late.” Allow yourself enough time to arrive promptly, take off your coat, and settle in a bit. Arriving at a meeting exactly at the appointed time can make you feel rushed, and you will look it. Time is a commodity; by being punctual, you show you respect others.

Dress AppropriatelyWhile appropriate dress certainly varies from field to field and climate to climate, some things remain the same. Clean, pressed clothing without any loose threads or tags and relatively polished, closed-toe shoes are a must. Look at the people around you for ideas on what sort of clothing is standard. The adage, “Dress for the job you want, not the job you have,” is a good rule to follow. When in doubt, ask human re-sources personnel when you get the job or discreetly ask someone you work with.

Speak KindlyTaking care to greet your co-workers and remember-ing to say “please” and “thank you” make a tremen-dous difference in the way they perceive you. Your good manners show that you acknowledge those around you and are considerate of their presence. Avoid discussing political or religious matters. Keep the conversation focused on non controversial topics, so your co-workers find you easy to talk to. That sort of diplomacy is the basic idea of business etiquette.

Avoid Gossip or EavesdroppingGossip and eavesdropping are childish behaviors that have no place in the workplace. If you hear a ru-mour about someone in the workplace, do not pass it on. People don’t always know or remember who starts a rumour, but they always remember who spreads it. If you walk into an area, and it seems your co-workers don’t know you are there, make sure to greet them politely to remove any chance that you accidentally eavesdrop on their conversation.

Show InterestShowing interest goes beyond business etiquette into general politeness, but it bears repeating: When speaking with someone, show you are truly engaged. Do not play on your phone or computer, and if you have to answer a communication say, “Excuse me one moment; I’m so sorry.” Maintain friendly eye contact. Listen. People will remember how you make them feel, and nobody wants to feel as if they are ignored.

Watch Your Body LanguageIn the Western world, a handshake is still the typical greeting. Say hello with a firm but quick handshake. This handshake is the extent of how much you should ever touch a co-worker – when in doubt, just don’t touch. Hugs or other types of affection that you share with friends and family are out of place in the workplace.

Introduce Yourself and OthersSometimes you can tell people do not remember your name or position. Introduce or reintroduce yourself quickly if that seems to be the case. If you are with a co-worker who is new, take the time to introduce him to others. It helps to have a friendly person make you feel comfortable in the office.

Don’t InterruptWhen you have a great idea or suddenly remember something important, it can be tempting to blurt it out. Do not do this. Interrupting the person who is

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speaking sends the message that what she is saying isn’t as important as what you have to say. Demon-strating you are an attentive listener is the backbone of diplomacy.

Mind Your MouthUsing vulgar language is a sure fire way to become unpopular in your workplace. Vulgar language in-cludes swear words and judgmental language. Busi-ness etiquette requires being constantly mindful that you are in a diverse environment with people you do not know on a personal level. Speak as though some-one from human resources is always listening.

Consume CorrectlyIf you attend an after-hours work event, do not drink too much alcohol. When at work, take care not to bring particularly malodorous foods that everyone in the office can’t help but smell. Don’t make noises during or after you eat; no one wants to hear that.

At the heart of these 10 basics of business etiquette is diplomacy. Taking care to treat everyone as the valu-able people they are says a lot about who you are as a person. That is the kind of care people notice and want to be around. Embrace the basics of business et-iquette to become a lasting employee or to advance through the corporate ranks.

BWstaw każde z podanych wyrażeń w odpowiednie miejsce w zdaniu.

foster • adages • eavesdropping • surefire 1. ______________________________ is very uncivil behaviour.2. In order to maintain a client, you need to ______________________________ your relationship.3. There are many ______________________________ about business etiquette.4. I have a ______________________________ way to win this customer.


There are a few business etiquette rules. The most important ones are: arrive on time, dress appropriately, avoid gossip or eavesdropping, watch your body language and don’t interrupt.


Ćwiczenie VIWysłuchaj dialogu i zdecyduj, czy poniższe zdania są prawdziwe (TRUE) czy fałszy-we (FALSE).

1. The first discussion concerns the matter of the draft of the contract. 2. The salesperson will prepare the preliminary version of the contract in a week. 3. Manager and salesperson will set up an appointment. 4. The contract had been well prepared.

draft of the contract szkic kontraktupreliminary version wersja wstępnaappointment spotkanie


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fostering better communication pielęgnowanie (rozwijanie) dobrej komunikacjicommodity towaradage maksyma, przysłowieeavesdropping podsłuchiwaniebackbone of something podstawa (czegoś)

surefire niezawodny, pewnytremendous ogromnyeavesdrop podsłuchiwaćpoliteness uprzejmośćblurt out wymamrotaćmalodorous śmierdzący


Ćwiczenie V

A Przeczytaj artykuł i odpowiedz na poniższe pytania.

1. Name two features of appropriate dress. _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

2. How should you greet your co-workers? What must you avoid? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

3. Why you can’t interrupt a person who is speaking? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

The 10 Basics of Business Etiquetteby Nicole LaMarco

The basis of business etiquette is about building strong relationships in your field by fostering bet-ter communication. This can only happen when those you work with feel secure and comfortable. Although basic business etiquette may vary from country to country, some principles stand the test of time and geography.

Arrive on TimeIn the business world, it is best to observe the old rule, “Five minutes early is late.” Allow yourself enough time to arrive promptly, take off your coat, and settle in a bit. Arriving at a meeting exactly at the appointed time can make you feel rushed, and you will look it. Time is a commodity; by being punctual, you show you respect others.

Dress AppropriatelyWhile appropriate dress certainly varies from field to field and climate to climate, some things remain the same. Clean, pressed clothing without any loose threads or tags and relatively polished, closed-toe shoes are a must. Look at the people around you for ideas on what sort of clothing is standard. The adage, “Dress for the job you want, not the job you have,” is a good rule to follow. When in doubt, ask human re-sources personnel when you get the job or discreetly ask someone you work with.

Speak KindlyTaking care to greet your co-workers and remember-ing to say “please” and “thank you” make a tremen-dous difference in the way they perceive you. Your good manners show that you acknowledge those around you and are considerate of their presence. Avoid discussing political or religious matters. Keep the conversation focused on non controversial topics, so your co-workers find you easy to talk to. That sort of diplomacy is the basic idea of business etiquette.

Avoid Gossip or EavesdroppingGossip and eavesdropping are childish behaviors that have no place in the workplace. If you hear a ru-mour about someone in the workplace, do not pass it on. People don’t always know or remember who starts a rumour, but they always remember who spreads it. If you walk into an area, and it seems your co-workers don’t know you are there, make sure to greet them politely to remove any chance that you accidentally eavesdrop on their conversation.

Show InterestShowing interest goes beyond business etiquette into general politeness, but it bears repeating: When speaking with someone, show you are truly engaged. Do not play on your phone or computer, and if you have to answer a communication say, “Excuse me one moment; I’m so sorry.” Maintain friendly eye contact. Listen. People will remember how you make them feel, and nobody wants to feel as if they are ignored.

Watch Your Body LanguageIn the Western world, a handshake is still the typical greeting. Say hello with a firm but quick handshake. This handshake is the extent of how much you should ever touch a co-worker – when in doubt, just don’t touch. Hugs or other types of affection that you share with friends and family are out of place in the workplace.

Introduce Yourself and OthersSometimes you can tell people do not remember your name or position. Introduce or reintroduce yourself quickly if that seems to be the case. If you are with a co-worker who is new, take the time to introduce him to others. It helps to have a friendly person make you feel comfortable in the office.

Don’t InterruptWhen you have a great idea or suddenly remember something important, it can be tempting to blurt it out. Do not do this. Interrupting the person who is

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First ImpressionsMaking a good first impression is important. The way you dress, for instance, impacts the way you are per-ceived by others. Other peoples’ impressions of you should be positive so that they continue doing business with you. To accomplish this, start with your attire. Ask yourself if you look professional, or if your outfit needs some fine-tuning. Looking sloppy, messy and dirty will put off your co-workers and turn away potential clients.

Other ConsiderationsBusiness etiquette extends beyond the office. When you are required to attend a business luncheon or din-ner, it is important that you adhere to tableside eti-quette standards as well as business etiquette. People with good dining manners can win over their colleagues and counterparts, whereas people with poor conduct may miss out on business deals.

valuable skill-set cenny zestaw umiejętnościenhance chances zwiększać szanserapport wzajemne zrozumienie (między ludźmi)adhere to trzymać (stosować) się doexercise realizować, stosowaćconcise zwięzłyrecipe przepis

abbreviation skrótconstrue interpretowaćfirst impression pierwsze wrażenieattire ubiórsloppy niedbałyconduct zachowanie

Handling difficult situationsfrom Skillopedia

1. furnished e-mails We all agree we have friends in our office. We share things, we share information, we don’t want everyone to know, especially our bosses. You know, I’ll tell you an example, I had a situation. I had a project that was given to me and I was not really happy about it. You know what I did? I wrote a very nasty, sarcastic email to my friends, but unfortunately I forgot to check, who am I sending it to. And that mail went straight to my boss. Guess how awkward it would have been for me. My boss as soon as he received the email, called me into his office. I was nervous, I was shaking in fear. Don’t know what to do. He called me in, we talked something very casual, didn’t say anything about it and I went out of the room.

But trust me, my legs were still shaking. I could not be-lieve I did something like that, so my advice for you is never write candid emails when you are in office and especially even if you’re writing an email, always check the list of recipients. Because those two things make a lot of difference and it will help you avoid awkward situations, regarding your emails.

2. Being caught distracted at the meetingI’m sure you would agree that all the meetings that you attend do not go the way you expected them to be. You have a tendency and it’s human to get distracted. You start thinking something else. Anything except, what is happening in the meeting. Now imagine if somebody throws a question at you during the meeting and you don’t know what are they talking about. It will be the most awkward situation, because now everyone will be looking at you.

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In the business world, people with good etiquette are rewarded for their professional and polite. So it’s import-ant to take care of the way your speak to people via virtual mediums. Also make sure you make a good first im-pression – dress and speak appropriately.


Ćwiczenie VIII

Przeczytaj tekst i uzupełnij poniższe zdania.

1. Remember to never write ____________________________ when you are in the office and whenever you are writing any email – always check the ____________________________.

2. It’s human to ____________________________ at the meetings. In order to avoid it, make sure you take ____________________________ and start taking ____________________________.

3. If you don’t want to make anyone in your office feel ____________________________, do not talk about any-thing with ____________________________ references or religion.


Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.— Steve Jobs, co-founder, Chairman and CEO of Apple Inc

It is said that most people just do their jobs and go home. They don’t even like what they do, let alone love it. They just earn a living. Is this your attitude? Do you believe it needs to be changed in order to have a better life?_________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________


Ćwiczenie VII

Przeczytaj artykuł i odpowiedz na poniższe pytania.

1. What is etiquette? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

2. What people who respect business etiquette show by their behaviour? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

3. What is netiquette? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

Importance of Business Etiquetteby Kyra Sheahan

Etiquette is a set of unwritten rules that apply to social situations, professional workplaces and relationships. In the business world, good business etiquette means that you act professionally and exercise proper man-ners when engaging with others in your profession. Good business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances at success and help you land that dream job.

Business Etiquette SignificanceIn business, the relationships you build are critical. Estab-lishing good rapport is significant if you want to progress your professional future, take on new clients, impress your boss or close that final sale. The way to build positive rela-tionships in the business world is by exercising good eti-quette, specifically by exhibiting top-notch communication skills. If others are speaking, give them your full attention and make eye contact to let them know you are engaged in the conversation. This is known as active listening. When it is your turn to speak, be clear and concise, and avoid jar-gon that your audience would not understand. Add a smile and a handshake so others find you pleasant to work with.

Effects of Good EtiquetteGood business etiquette is the recipe for advancing your career. In the business world, people with good etiquette are rewarded for their professional and po-lite skills. For example, an employee who arrives at a meeting on time (or early) and is ready to take notes has a better chance of impressing his supervisor than the employee who shows up to the meeting late, and forgets to bring a pen. Those who exemplify good business etiquette are proving that they respect their position, job, co-workers and take their performance seriously. As such, these individuals win promotions and get ahead in their careers.

Online CommunicationsNetiquette is etiquette that takes place over virtual me-diums, such as email. Virtual communication is popular in the business world, so it is critical that businessmen and women have the right netiquette to maintain pro-fessionalism. Compose emails the way you would write a letter. Use complete sentences and proper grammar, and check your email for correct punctuation usage and other technical errors. Avoid using jargon, abbrevia-tions and emoticons. Do not type emails in all capital letters, as this is construed as yelling.

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First ImpressionsMaking a good first impression is important. The way you dress, for instance, impacts the way you are per-ceived by others. Other peoples’ impressions of you should be positive so that they continue doing business with you. To accomplish this, start with your attire. Ask yourself if you look professional, or if your outfit needs some fine-tuning. Looking sloppy, messy and dirty will put off your co-workers and turn away potential clients.

Other ConsiderationsBusiness etiquette extends beyond the office. When you are required to attend a business luncheon or din-ner, it is important that you adhere to tableside eti-quette standards as well as business etiquette. People with good dining manners can win over their colleagues and counterparts, whereas people with poor conduct may miss out on business deals.

valuable skill-set cenny zestaw umiejętnościenhance chances zwiększać szanserapport wzajemne zrozumienie (między ludźmi)adhere to trzymać (stosować) się doexercise realizować, stosowaćconcise zwięzłyrecipe przepis

abbreviation skrótconstrue interpretowaćfirst impression pierwsze wrażenieattire ubiórsloppy niedbałyconduct zachowanie

Handling difficult situationsfrom Skillopedia

1. furnished e-mails We all agree we have friends in our office. We share things, we share information, we don’t want everyone to know, especially our bosses. You know, I’ll tell you an example, I had a situation. I had a project that was given to me and I was not really happy about it. You know what I did? I wrote a very nasty, sarcastic email to my friends, but unfortunately I forgot to check, who am I sending it to. And that mail went straight to my boss. Guess how awkward it would have been for me. My boss as soon as he received the email, called me into his office. I was nervous, I was shaking in fear. Don’t know what to do. He called me in, we talked something very casual, didn’t say anything about it and I went out of the room.

But trust me, my legs were still shaking. I could not be-lieve I did something like that, so my advice for you is never write candid emails when you are in office and especially even if you’re writing an email, always check the list of recipients. Because those two things make a lot of difference and it will help you avoid awkward situations, regarding your emails.

2. Being caught distracted at the meetingI’m sure you would agree that all the meetings that you attend do not go the way you expected them to be. You have a tendency and it’s human to get distracted. You start thinking something else. Anything except, what is happening in the meeting. Now imagine if somebody throws a question at you during the meeting and you don’t know what are they talking about. It will be the most awkward situation, because now everyone will be looking at you.

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In the business world, people with good etiquette are rewarded for their professional and polite. So it’s import-ant to take care of the way your speak to people via virtual mediums. Also make sure you make a good first im-pression – dress and speak appropriately.


Ćwiczenie VIII

Przeczytaj tekst i uzupełnij poniższe zdania.

1. Remember to never write ____________________________ when you are in the office and whenever you are writing any email – always check the ____________________________.

2. It’s human to ____________________________ at the meetings. In order to avoid it, make sure you take ____________________________ and start taking ____________________________.

3. If you don’t want to make anyone in your office feel ____________________________, do not talk about any-thing with ____________________________ references or religion.


Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.— Steve Jobs, co-founder, Chairman and CEO of Apple Inc

It is said that most people just do their jobs and go home. They don’t even like what they do, let alone love it. They just earn a living. Is this your attitude? Do you believe it needs to be changed in order to have a better life?_________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________


Ćwiczenie VII


1. What is etiquette? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

2. What people who respect business etiquette show by their behaviour? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

3. What is netiquette? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

Importance of Business Etiquetteby Kyra Sheahan

Etiquette is a set of unwritten rules that apply to social situations, professional workplaces and relationships. In the business world, good business etiquette means that you act professionally and exercise proper man-ners when engaging with others in your profession. Good business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances at success and help you land that dream job.

Business Etiquette SignificanceIn business, the relationships you build are critical. Estab-lishing good rapport is significant if you want to progress your professional future, take on new clients, impress your boss or close that final sale. The way to build positive rela-tionships in the business world is by exercising good eti-quette, specifically by exhibiting top-notch communication skills. If others are speaking, give them your full attention and make eye contact to let them know you are engaged in the conversation. This is known as active listening. When it is your turn to speak, be clear and concise, and avoid jar-gon that your audience would not understand. Add a smile and a handshake so others find you pleasant to work with.

Effects of Good EtiquetteGood business etiquette is the recipe for advancing your career. In the business world, people with good etiquette are rewarded for their professional and po-lite skills. For example, an employee who arrives at a meeting on time (or early) and is ready to take notes has a better chance of impressing his supervisor than the employee who shows up to the meeting late, and forgets to bring a pen. Those who exemplify good business etiquette are proving that they respect their position, job, co-workers and take their performance seriously. As such, these individuals win promotions and get ahead in their careers.

Online CommunicationsNetiquette is etiquette that takes place over virtual me-diums, such as email. Virtual communication is popular in the business world, so it is critical that businessmen and women have the right netiquette to maintain pro-fessionalism. Compose emails the way you would write a letter. Use complete sentences and proper grammar, and check your email for correct punctuation usage and other technical errors. Avoid using jargon, abbrevia-tions and emoticons. Do not type emails in all capital letters, as this is construed as yelling.

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Ćwiczenie IX


1. What does success in business require? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

2. If two of your co-workers have a dispute and you have information that could benefit one of them, what should you do? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

3. What does insisting on business etiquette in the company create? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

Advantages in Business Etiquetteby George N. Root III

Success in business requires preparation, hard work and determination. Even after putting together the perfect presentation, you may still lose the business because you did not attend to the important detail of business etiquette. There are many different advantages to business etiquette that, when learned, can become business tools to use for your career.

Avoid Personal InvolvementOne of the aspects of business etiquette is knowing when to say something and when to keep the information you have to yourself, according to Deborah Schneider, writing for the American Bar Association. When you are able to refrain from disclosing something that may get you personally involved in a situation, you can help maintain a professional appearance and avoid making a situation worse. For example, if two executives are involved in a personal dispute and you have information that could benefit one or the other, business etiquette says to not get involved. This allows you to maintain business relationships with important people.

Customers Remember KindnessContacts are made every day in business, and it can sometimes be difficult to remember one business

associate from another. When you use the business etiquette practice of personally thanking customers for their business, that helps the customer remember you the next time they have a need, according to Joanna L. Krotz writing for Microsoft Business. Use a hand-written note in a „thank you” card to remind customers that you had the courtesy to personally thank them for their business.

Creates ConfidenceWhen you consistently get positive reactions from business associates when you use business etiquette, it starts to build your confidence, according to the online women’s educational resource the College and Community Fellowship. Getting positive reactions from the use of business etiquette gives you just one more way to help turn a business conversation into a sale.

Organizational QualityInsisting on business etiquette throughout your organization creates a boost in morale. People feel better about what they are doing because everyone in the organization takes the time to be courteous and positive. That morale boost works its way through the company and can help increase productivity, improve product quality and retain employees.

business tool narzędzie biznesowerefrain from powstrzymać się odcourtesy uprzejmość, grzeczność disclose ujawniaćappearance wygląd

confidence pewność siebiecourteous uprzejmyboost polepszyć

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To-Be-Remembered-Box

Success in business requires preparation, hard work and determination. Also sticking to the business etiquette rules such as avoiding personal involvement and being kind to everyone will always help you.

My advice for you is, start taking notes. That will help you a lot. Why? Because notes or taking notes will help you focus and next time if somebody’s asking you a question, you know how to answer actively and the right thing. Also if you have a doubt and if you think that the meeting is not going in the right direction, you can stop them and let them know, hey, you know what I think this point is more valid than that point. This will help you improve the credibility in front of your super-visors as well as your colleagues. The next time if you are entering a meeting room. Please take a notepad and a pen.

3. Uncomfortable topicsThere are always some men, who love to talk about things with sexual references. That, if you are a woman, can make you feel very uncomfortable. So this is what you should do in such case. Ask the person to step aside and let the person know, how uncomfortable you feel, when he’s talking about something like that and ask him politely if he can avoid such topics. If you do not tell him how you feel, he will never know and he will repeat the mistake. Also it may well lead to further examples.. So men do not talk about anything with sexual references or religion in your office. That may make a lot of people uncomfortable. Ladies, if you’re feeling uncomfortable, it’s best to let the other person know politely, but assertively.

candid szczery recipients odbiorcycredibility wiarygodnośćfurnished dostarczonynasty ohydny

awkward niezręcznycasual luźny, nieformalnydistract rozkojarzyćdirection kierunekucomfortable nieswojo, niewygodnie

Grammar Box

Określniki SOME / ANYPrzedimki nieokreślone a lub an możemy zastąpić określnikiem some w zdaniach twierdzących lub any w zdaniach przeczących i pytających.

some girl jakaś dziewczyna

some storejakiś sklep

I want some bread. Chcę trochę chleba.

Do you want/need any help? Czy chcesz/potrzebujesz jakieś pomocy?

I don’t want any juice.Nie chcę (żadnego) soku.

Some z czasownikami w liczbie mnogiej lub z czasownikami niepoliczalnymi oznacza także pewną ilość.

some eggstrochę jajek

some boyskilka chłopców

some sugartrochę cukru

some salttrochę soli

There isn’t any milk in the fridge.W lodówce nie ma żadnego mleka.

Więcej o takich konstrukcjach znajdziesz w English For You 2: unit 7

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In order to avoid difficult and tough situations in your office, you should always remember not to send candid emails and each time check the recipients of your messages. What’s more, take notes at the meeting if you don’t want to get distracted. And never talk about anything with sexual references or religion.



Ćwiczenie IX


1. What does success in business require? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

2. If two of your co-workers have a dispute and you have information that could benefit one of them, what should you do? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

3. What does insisting on business etiquette in the company create? _____________________________________________________________________________________________________________ _____________________________________________________________________________________________________________

Advantages in Business Etiquetteby George N. Root III

Success in business requires preparation, hard work and determination. Even after putting together the perfect presentation, you may still lose the business because you did not attend to the important detail of business etiquette. There are many different advantages to business etiquette that, when learned, can become business tools to use for your career.

Avoid Personal InvolvementOne of the aspects of business etiquette is knowing when to say something and when to keep the information you have to yourself, according to Deborah Schneider, writing for the American Bar Association. When you are able to refrain from disclosing something that may get you personally involved in a situation, you can help maintain a professional appearance and avoid making a situation worse. For example, if two executives are involved in a personal dispute and you have information that could benefit one or the other, business etiquette says to not get involved. This allows you to maintain business relationships with important people.

Customers Remember KindnessContacts are made every day in business, and it can sometimes be difficult to remember one business

associate from another. When you use the business etiquette practice of personally thanking customers for their business, that helps the customer remember you the next time they have a need, according to Joanna L. Krotz writing for Microsoft Business. Use a hand-written note in a „thank you” card to remind customers that you had the courtesy to personally thank them for their business.

Creates ConfidenceWhen you consistently get positive reactions from business associates when you use business etiquette, it starts to build your confidence, according to the online women’s educational resource the College and Community Fellowship. Getting positive reactions from the use of business etiquette gives you just one more way to help turn a business conversation into a sale.

Organizational QualityInsisting on business etiquette throughout your organization creates a boost in morale. People feel better about what they are doing because everyone in the organization takes the time to be courteous and positive. That morale boost works its way through the company and can help increase productivity, improve product quality and retain employees.

business tool narzędzie biznesowerefrain from powstrzymać się odcourtesy uprzejmość, grzeczność disclose ujawniaćappearance wygląd

confidence pewność siebiecourteous uprzejmyboost polepszyć

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To-Be-Remembered-Box

Success in business requires preparation, hard work and determination. Also sticking to the business etiquette rules such as avoiding personal involvement and being kind to everyone will always help you.

My advice for you is, start taking notes. That will help you a lot. Why? Because notes or taking notes will help you focus and next time if somebody’s asking you a question, you know how to answer actively and the right thing. Also if you have a doubt and if you think that the meeting is not going in the right direction, you can stop them and let them know, hey, you know what I think this point is more valid than that point. This will help you improve the credibility in front of your super-visors as well as your colleagues. The next time if you are entering a meeting room. Please take a notepad and a pen.

3. Uncomfortable topicsThere are always some men, who love to talk about things with sexual references. That, if you are a woman, can make you feel very uncomfortable. So this is what you should do in such case. Ask the person to step aside and let the person know, how uncomfortable you feel, when he’s talking about something like that and ask him politely if he can avoid such topics. If you do not tell him how you feel, he will never know and he will repeat the mistake. Also it may well lead to further examples.. So men do not talk about anything with sexual references or religion in your office. That may make a lot of people uncomfortable. Ladies, if you’re feeling uncomfortable, it’s best to let the other person know politely, but assertively.

candid szczery recipients odbiorcycredibility wiarygodnośćfurnished dostarczonynasty ohydny

awkward niezręcznycasual luźny, nieformalnydistract rozkojarzyćdirection kierunekucomfortable nieswojo, niewygodnie

Grammar Box

Określniki SOME / ANYPrzedimki nieokreślone a lub an możemy zastąpić określnikiem some w zdaniach twierdzących lub any w zdaniach przeczących i pytających.

some girl jakaś dziewczyna

some storejakiś sklep

I want some bread. Chcę trochę chleba.

Do you want/need any help? Czy chcesz/potrzebujesz jakieś pomocy?

I don’t want any juice.Nie chcę (żadnego) soku.

Some z czasownikami w liczbie mnogiej lub z czasownikami niepoliczalnymi oznacza także pewną ilość.

some eggstrochę jajek

some boyskilka chłopców

some sugartrochę cukru

some salttrochę soli

There isn’t any milk in the fridge.W lodówce nie ma żadnego mleka.

Więcej o takich konstrukcjach znajdziesz w English For You 2: unit 7

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In order to avoid difficult and tough situations in your office, you should always remember not to send candid emails and each time check the recipients of your messages. What’s more, take notes at the meeting if you don’t want to get distracted. And never talk about anything with sexual references or religion.


nasty ohydnynewsfeed zbiór najnowszych wiadomościoccurrence zdarzenieout in the open jawnyoutcome wynik, rezultatpay overtime płacić za nadgodzinypoise opanowaniepoliteness uprzejmośćpreliminary version wersja wstępnarapport wzajemne zrozumienie (między ludźmi)recipe przepisrecipient adresat, odbiorcarefrain from powstrzymać się odrevenue dochódsafe bet duże prawdopodobieństwosalary pensjasloppy niedbałystumble upon natknąć się nasurefire niezawodny, pewnytremendous ogromnyucomfortable nieswojo, niewygodnievaluable skill-set cenny zestaw umiejętnościventure przedsięwzięcie, intereswisdom mądrość, rozsądek

NOTATKI

Idiom Box

long shot ryzyko, ryzykowna próba, coś mało prawdopodobnego

safe bet duże prawdopodobieństwo

Dave: Look, we must buy a few of those lottery tickets! You can win 100 000$!Jenny: Well, I think winning the lottery is a long shot.Dave: But they wrote it’s a safe bet that you can win at least 10% of this prize.Jenny: And you believe it? Really?

WORDLIST

abbreviation skrótaccolade pochwała, uznanieaccount konto bankoweadage maksyma, przysłowieadhere to trzymać (stosować) się doappearance wyglądappointment spotkanieappreciate doceniaćattire ubiórawkward niezręcznybackbone of something podstawa (czegoś)blurt out wymamrotaćboost polepszyć bound to zobowiązany dobusiness tool narzędzie biznesowecandid szczery commodity towar concise zwięzłyconduct zachowanieconfidence pewność siebieconsiderate uprzejmy, liczący się z innymiconstrue interpretowaćcasual luźny, nieformalnycourteous uprzejmycourtesy uprzejmość, grzecznośćcredibility wiarygodnośćdirection kierunekdisclose ujawniaćdistract rozkojarzyćdraft of the contract szkic kontraktuduration of the meeting czas trwania spotkaniaeavesdropping podsłuchiwanieenhance chances zwiększać szanseexercise realizować, stosowaćface obstacles mierzyć się z przeszkodamifactor czynnikfirst impression pierwsze wrażeniefostering better communication pielęgnowanie (rozwijanie) dobrej komunikacjifurnished dostarczonyhand deliver dostarczyć do rąk własnychhot potato kłopotliwy temat (problem)impeccably groomed nienagannie prezentujący sięinconsiderate nieuprzejmy, nietaktownyinquire about zasięgać informacji o janitor dozorca, woźnylong shot ryzyko, ryzykowna próba, coś mało prawdopodobne maintain good relationships utrzymywać dobre relacjemalfunction usterkamalodorous śmierdzącyP

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nasty ohydnynewsfeed zbiór najnowszych wiadomościoccurrence zdarzenieout in the open jawnyoutcome wynik, rezultatpay overtime płacić za nadgodzinypoise opanowaniepoliteness uprzejmośćpreliminary version wersja wstępnarapport wzajemne zrozumienie (między ludźmi)recipe przepisrecipient adresat, odbiorcarefrain from powstrzymać się odrevenue dochódsafe bet duże prawdopodobieństwosalary pensjasloppy niedbałystumble upon natknąć się nasurefire niezawodny, pewnytremendous ogromnyucomfortable nieswojo, niewygodnievaluable skill-set cenny zestaw umiejętnościventure przedsięwzięcie, intereswisdom mądrość, rozsądek

NOTATKI

Idiom Box

long shot ryzyko, ryzykowna próba, coś mało prawdopodobnego

safe bet duże prawdopodobieństwo

Dave: Look, we must buy a few of those lottery tickets! You can win 100 000$!Jenny: Well, I think winning the lottery is a long shot.Dave: But they wrote it’s a safe bet that you can win at least 10% of this prize.Jenny: And you believe it? Really?

WORDLIST

abbreviation skrótaccolade pochwała, uznanieaccount konto bankoweadage maksyma, przysłowieadhere to trzymać (stosować) się doappearance wyglądappointment spotkanieappreciate doceniaćattire ubiórawkward niezręcznybackbone of something podstawa (czegoś)blurt out wymamrotaćboost polepszyć bound to zobowiązany dobusiness tool narzędzie biznesowecandid szczery commodity towar concise zwięzłyconduct zachowanieconfidence pewność siebieconsiderate uprzejmy, liczący się z innymiconstrue interpretowaćcasual luźny, nieformalnycourteous uprzejmycourtesy uprzejmość, grzecznośćcredibility wiarygodnośćdirection kierunekdisclose ujawniaćdistract rozkojarzyćdraft of the contract szkic kontraktuduration of the meeting czas trwania spotkaniaeavesdropping podsłuchiwanieenhance chances zwiększać szanseexercise realizować, stosowaćface obstacles mierzyć się z przeszkodamifactor czynnikfirst impression pierwsze wrażeniefostering better communication pielęgnowanie (rozwijanie) dobrej komunikacjifurnished dostarczonyhand deliver dostarczyć do rąk własnychhot potato kłopotliwy temat (problem)impeccably groomed nienagannie prezentujący sięinconsiderate nieuprzejmy, nietaktownyinquire about zasięgać informacji o janitor dozorca, woźnylong shot ryzyko, ryzykowna próba, coś mało prawdopodobne maintain good relationships utrzymywać dobre relacjemalfunction usterkamalodorous śmierdzącyP

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KLUCZ ODPOWIEDZI

Ćwiczenie IA1. It boosts morale and improves work

quality.2. Make sure that all the participants know

about the schedule, the objective of the meeting, matter that is to be discussed and the expected duration of the meeting.

3. It’s important to be aware of the local customs and social taboos.

B1. considerate2. factor3. face obstacles4. appreciate5. maintain good relationships

Ćwiczenie II1. money2. problems3. overtime4. revenue5. reply

Ćwiczenie III1. b2. e3. a4. d5. f6. c

Ćwiczenie IV1. nieprawda2. prawda3. prawda4. nieprawda

Transkrypcja dialoguJennifer: Sir, do you have a moment?Boss: Yes. How can I help you?Jennifer: I’d like to inquire about my bonus this year.Boss: Please.

Jennifer: I’m a bit upset about this year’s pre-mium. I was actually expecting a little more. Are there any problems with my work?Boss: No, there aren’t. You work in the ac-counting department, don’t you?Jennifer: Yes.Boss: I know what the problem is. Don’t be afraid, you will get your money. There had been some problems with our company’s accounts and some employees didn’t re-ceive 100% of their bonuses. You will receive your complete bonus in a few days.Jennifer: Oh, I’m sorry. I didn’t know.Boss: No problem.Jennifer: Thank you. Boss: You are welcome. Goodbye.Jennifer: Goodbye.

Ćwiczenie VA1. eavesdropping2. foster3. adages4. surefire

B1. clean, pressed clothing without any

loose threads or tags; polished, closed-toe shoes

2. A handshake is the typical greeting. You should avoid hugs or other types of af-fection.

3. It sends the message that what he or she is saying isn’t as important as what you have to say.

Ćwiczenie VI1. prawda2. nieprawda3. prawda4. prawda

Transkrypcja dialoguSalesperson: Let’s talk about drawing up a draft of the contract.Manager: Okay. How long will it take you to prepare the preliminary version?

Salesperson: One week I guess.Manager: Well, we expect to have a final contract ready in this time.Salesperson: In that case, I will try to send the draft to you on Thursday.Manager: And I believe we should meet ear-ly next week to sign the contract and go over a few final details.Salesperson: That would be fine. I’ll give you a call in a few days to set up an appointment.Manager: All right. By the way, is it possible to sign the contract then?Salesperson: I hope so.(A few days later)Salesperson: Here is the draft of our sales contract.Manager: You’ve done a pretty good job. It’s well prepared.Salesperson: I’m much obliged. Does that mean we can prepare the originals of the contract?Manager: Yes. Our next step is to sign it.

Ćwiczenie VII1. It is a set of unwritten rules that apply to

social situations, professional workplac-es and relationships.

2. They are proving that they respect their position, job, co-workers and take their performance seriously.

3. It is etiquette that takes place over virtu-al mediums, such as email.

Ćwiczenie VIII1. candid emails; list of recipients2. get distracted; notepad and a pen;

notes3. uncomfortable; sexual

Ćwiczenie IX1. preparation, hard work, determination,

sticking to the business etiquette 2. Business etiquette says to not get in-

volved.3. Insisting on business etiquette in a com-

pany creates a boost in morale.

Documents

Savoir Vivre in Business...Etiquette is a very important factor in determin-ing the success or failure of a business or a per - son; here are a few Tips on Business etiquette. Et -