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Transformation – Innovation – Partnership
“SESI PERKONGSIANKRITERIA TEAM
EXCELLENCE (TE)”
Asmawadi MohamedPengurus
Bahagian Pembangunan Kualiti & Kecemerlangan (QED)
PEJABAT WILAYAH TENGAH (CRO)PETALING JAYA, SELANGOR
6 MAC 2018
2
KANDUNGAN PENGENALAN TEAM EXCELLENCE
(OVERVIEW-RECAP)
KRITERIA PENILAIAN & PEMARKAHAN
ANALISA KRITERIA (MINI, REGIONAL,
APIC-NTEx & ANTARABANGSA)
3
Konvensyen TE Mini
Konvensyen TE Wilayah
Konvensyen Jabatan
Konvensyen ICQCC
Konvensyen TE Peringkat Kebangsaan
(APIC)
PENGENALAN KEPADA KONVENSYEN
Penganjur? KonvensyenNegeri
KonvensyenKebangsaan
A/bangsa & Tapisan?
• IETEX, Singapura•IPQC, Indonesia•Team Excellence, USA
SUK
MPC
•5 stream (Awam, perkhidmatan, perkilangan, E&E, QE/5S)•Anugerah: Juara keseluruhan, Johan Stream, 10 kumpulan terbaik stream, Anugerah 2/3 bintang.
•Terhad 2 kumpulan/negeri, 2 kumpulan/kementerian
•2 kategori: teknikal & pengurusan
•Syarat: 10 kumpulan terbaik stream diAPIC
Ya
Tidak
Dalaman
Luaran
Anugerah: Emas/Perak
Anugerah: Emas/Perak
(SektorAwam)
Lain2•Konvensyen peringkat IPTA•Konvensyen antara perpustakaan•Hari MEKAR Johor Corporation
Kementerian/
TEAM EXCELLENCEICC
SIX SIGMALEANTRIZ
5S/QEKAIZEN
MCS/MFCAADOPTED METHODS
4
WHAT IS IMPROVEMENT PROJECT?
Problem Root cause Solution
? ? ?
/ ? ?
/ / ?
/ / /
Transformation . Innovation . Partnership 6
7
eg. Team Name, Logo Motto, Objectives, Organisation Chart
eg. PDCA Cycle, Gantt Chart
eg. Brainstorming, Voting, Force Ranking, Benefit Analysis, Matrix, Affinity
eg. 5W+1H, Process Flow
eg. Target, Pareto
eg. Brainstorming, Checksheet, Cause & Effect, Relation Diagram
eg. Matrix, Tree Diagram
TEAM FORMATION
PLANNING OF PROJECT
PROJECT SELECTION
PROJECT DEFINITION
PROPOSED SOLUTIONS/IMPLEMENTATION
TARGET SETTING/ OBJECTIVES
IMPROVEMENT OPPORTUNITIES /ANALYSIS
MANAGEMENT PROJECT
8
Management Approval
eg. Graph & Charts, Control Chart,
eg. Pareto, Control Chart
Management approval
eg. Revised or new SOP, Documented, Endorsed
eg. Monitoring records ( graphs & charts), check sheet
APPROVAL?
YES
YES
NO
NO
APPROVAL?
TEST RUN
MONITORING OF IMPROVEMENT/ACHIEVEMENT
STANDARIZATION
MONITORING OF PROJECT
END / NEW PROJECT
TOOLS
9
TOOLS
TOOLS
KRITERIA PENILAIAN DAN KAEDAH PEMARKAHAN
MINI & REGIONAL TEAM EXCELLENCE (ICC) CRITERIA
14
No Criteria No. of sub criteria
Total Scores
I Introduction 2 50II Project Selection & Definition 3 150III Improvement Opportunities
Analysis3 250
IV Creative & Innovative Solutions / Implementation
4 200
V Monitoring & Standardization 4 100VI Achievement 5 200VII Presentation 2 50
Total 23 1000Presentation Time : 20 Minutes
Q&A : Yes (5 minutes)
15
QC Story Vs. Kriteria PenilaianKandungan QC Story Bil. Kriteria (Mini & Wilayah)
Kenalpasti Masalah 1 PengenalanDefinisi & Latar Belakang Masalah 2 Pemilihan Projek & Definisi
Penetapan Sasaran 3 Analisis PeluangPenambahbaikan
AnalisisPunca Masalah
4 Penyelesaian/Pelaksanaankreatif dan Inovatif
Cadangan Penyelesaian 5 Pemantauan & Penyeragaman
Pelaksanaan 6 Pencapaian & Penciptaan Nilai
Pemeriksaan 7 PersembahanPemantauan & Penyeragaman 8
GARIS PANDUAN PERSEMBAHAN
MINI & REGIONAL
Project Presentation
Q & A Session
5mins
20mins
Preparation/Setting Up Time
5mins
Paper Presentation
15mins
Preparation/Setting Up Time
5mins
APIC
16
PRESENTATION
17
18
SCORE FOR JUDGING
WEAK / LEMAH 1 - 2
FAIR / SEDERHANA 3 - 4
AVERAGE / PURATA 5 - 6
GOOD / BAIK 7 - 8
EXCELLENT / CEMERLANG 9 - 10
Criteria 1: Introduction
No. Factor explanation Weight1 Background of the company, team
and members selection explained. 20
2 The team highlights the evidence of participation and effective planning of the project.
30
Criteria 2: Project Selection & DefinitionNo.
Factor explanation Weight
3. The team clearly explained how and why the project was selected.
80
4. The project and terminologies used were clearly defined and explained.
40
5. Target setting was explained and justified based on appropriate analysis or benchmark data/ information.
30
Criteria 3: Improvement Opportunities Analysis
No. Factor explanation Weight6. Improvement opportunities were
identified based on sufficient data/ information which is gathered through various means and appropriate tools.
80
7. Systematic analysis and evaluation of potential causes were conducted to identify root causes with appropriate used of tools.
1 20
8. Verification and validation of selected improvement opportunities/root causes were carried out using various methods.
50
Criteria 4: Creative & Innovative Solutions / Implementation
No. Factor explanation Weight
9. The team has identified various potential creative and innovative actions/solutions.
50
10. The team has carefully evaluated each alternative solution prior to the final selection based on appropriate criteria (advantage and disadvantages are considered)
70
11. The team has assessed the final creative and innovative solution(s) against targeted objectives.
30
Transformation . Innovation . Partnership
Criteria 4: Creative & Innovative Solutions/Implementation
No. Factor explanation Weight12. The team has carried out and
implemented creative and innovative solution successfully. (Difficulties/ barriers and how it was overcome, if any were explained)
50
Transformation . Innovation . Partnership
Criteria 5: Monitoring & Standardisation
No. Factor explanation Weight13. The team has carried out a
systematic and sufficient monitoring to ensure the improvement action is in place 50
14. The team is able to make appropriate adjustment to ensure the improvement is in place and maintained.
20
Transformation . Innovation . Partnership
Criteria 5: Monitoring & Standardisation
No. Factor explanation Weight15. Steps were taken to ensure that
the new procedures were endorsed, adopted, documented and shared. 20
16. Actions were taken to ensure that the new adopted procedures were standardised and maintained.
1 0
Transformation . Innovation . Partnership
Criteria 6: Achievement & Value Creation
No. Factor explanation Weight17. Describe the types and quantum
of achievement and value creation 7018. Reconciliation of target and actual
achievement was made (cost incurred explained)
30
19. The solution selected is recognised for its uniqueness at company/ industry/ national and international level.
40
Transformation . Innovation . Partnership
Criteria 6: Achievement & Value Creation
No. Factor explanation Weight20. The impacts of the achievement
and value creation to the environment, community and team members
30
21. The team provided evidence of verification and validation of achievement and value creation
30
Transformation . Innovation . Partnership
Criteria 7:Presentation
No. Factor explanation Weight22. Well organised presentation with
logical sequence that conforms to stipulated time.
30
23. Clear presentation, effective usage of visual aids and good public speaking.
20
RECOGNITION & AWARD
29
AWARD RANGE SCORE
Gold 800-1000Silver 600-799Bronze Below 600
No MINI & WILAYAH Mar-kah APIC (NTEx) Mar-
kah
1. Pengenalan/ Introduction (2) 50 1. Introduction of Problem (3) 100
2. Pemilihan projek & definisi/ Project Selection & Definition (3)
150 2. Creative & Innovative Final Solutions (3)
250
3. Analisis Peluang Penambahbaikan/ (3)Improvement Opportunities Analysis
250 3. Result & Impact of the Project (4)
280
4. Penyelesaian dan pelaksanaan kreatif& inovatif / Creative & Innovative Solutions/ Implementation (4)
200 4. Validation (1) 90
5. Pemantauan & penyeragamanMonitoring and Standardisation (4)
100 5. Result & Sustainability (1) 130
6. Achievement & Value Creation Pencapaian & penciptaan nilai (5)
200 6. Lesson Learned & Presentation (4)
150
7. Persembahan/ Presentation (2) 50
Bil. Subkriteria: Bil. Subkriteria:Jumlah 1000 Total Score: 1000
ANALISA : KRITERIA MINI & REGIONAL VS APIC (NATIONAL-NTEx)
30
31
SKALA PEMARKAHAN
Meets Criteria
2 Points
Exceeds Expectation
3 Points
Not Covered
0 Point
Unclear
1 Point
APIC
Skala pembahagian skor adalahberdasarkan kepada ukuran
berikut:
LEMAH 1 - 2
SEDERHANA 3 - 4
PURATA (AVERAGE) 5 - 6
BAIK 7 - 8
CEMERLANG 9 - 10
Mini & Wilayah
Nota:Markah = Skor x weightage
RATING SCALE - What It MeansJUDGING OPTION
SCORE DESCRIPTION
Not Covered 0 Need we say more–just wasn’t addressed–totally missing.
Unclear 1 Touched upon, but not clear. Not enough information is provided to determine if the team approach met or could meet the criteria requirements
Meets Criteria 2 Sufficient information is provided to determine that the team’s approach met the criteria requirement
Exceeds Criteria
3 • The team’s approach goes beyond meeting the criteria and provides additional clarity indicating increased accuracy in the team’s analysis, actions, and/or conclusions.
• Integration with other criteria items is apparent and enhances the team’s overall results.
• A “Best Practice” or “Role Model” approach.
32
NATIONAL TEAM EXCELLENCE CRITERIA
33
I. INTRODUCTION OF PROBLEM (100) WEIGHT
1. Describe what, why & how the project was selected. 50
2. Explain how the project supports/aligns with the organization's goals, performance measures, and/or strategies.(Link to III.7)
30
Identify the potential stakeholders (who may be impacted by the project) and explain how they may be impacted by the project. (Link to VI.14)
20
Penjelasan : Pemilihan masalah Definisi masalah Latar belakang masalah Sasaran penurunan masalah & justifikasinya Kenapa masalah dipilih
Pelanggan Jabatan Stakeholder Negara
II. CREATIVE AND INNOVATIVE FINAL SOLUTIONS (250) WEIGHT
4. Explain how final solution was determined 100
5. Describe the expected benefits by implementing the solution(s) / improvement action(s). (Link to III.10)
80
Describe the uniqueness of the solution (Link to III.8 & III.9)
70
34
Penjelasan : Rajah Ishikawa 1 Varifikasi dan Validasi Rajah Isikawa 2 Cadangan Penyelesaian Pelaksanaan Cadangan Jangkaan Faedah Perlaksanaan Cadangan Keunikan cadangan Semakan Target Setting
NATIONAL TEAM EXCELLENCE CRITERIA
35
III. RESULT AND IMPACT OF THE PROJECT (280) WEIGHT
7. Explain how the project has contributed to the organisation and has helped to impact its strategic or operational performance. (Link to I.2)
120
8. Explain how the results of the project have created spin-off for other opportunities and/or display continual improvement.
80
Identify the opportunity or prospect of the project to be commercialized and /or recognised.
50
The impacts and value creation of the project to the environment and stakeholders. (Link to II.5)
30
Penjelasan : Impak Projek kepada : (link kepada 1.2 dan 1.3)
Pelangan Organisasi Stakeholders Persekitaran
Spin off Projek – multi purpose (pelbagai kegunaan) Peluang Cadangan Perlaksanaan dikomersialkan (validation).
NATIONAL TEAM EXCELLENCE CRITERIA
IV. VALIDATION (90) WEIGHT
11. Describe the final solution (s)/ improvement action (s) and explain how the team validated the final solutions (s)/ improvement action (s).(Link to II.6)
90
36
Penjelasan : Semua surat penghargaan dan
pengiktirafan yang diterima samada :
Dari dalam organisasi Pihak ketiga
NATIONAL TEAM EXCELLENCE CRITERIA
37
V. RESULT AND SUSTAINABILITY (130) WEIGHT
12. Describe the procedure, system, or other changes that were made to implement the solution(s)/ improvement action(s) and to sustain the results.
130
Penjelasan :
Pemantauan Terhadap Pencapain projek vs sasaranpenurunan masalah
Pembentukan SOP baru atau Perubahan kepada SOP sedia ada
Penyeragaman SOP di sebarkan dan diterangkan melalui sesi
perkongsian
NATIONAL TEAM EXCELLENCE CRITERIA
VI. LESSON LEARNED AND PRESENTATION (150) WEIGHT
Describe how lesson learned were identified and addressed. 30
Describe how the results were shared with stakeholders.(Link to I.3)
40
15. Well organized presentation with logical sequence that conforms to stipulated time.
40
16. Clear presentation, effective usage of visual aids and good public speaking.
40
Penjelasan :
Pembelajaran, halangan dan cara mengatasi Penerangan bagaimana projek dikongsikan dengan
stakeholders
38
NATIONAL TEAM EXCELLENCE CRITERIA
INTERNATIONAL TEAM EXCELLENCE
International Team Excellence Award (ITEA) International Exposition on Team Excellence
(IETEX) International Convention on Quality Control
Circle (ICQCC) International Quality Productivity and
Conference (IQPC) International Conference on Quality (ICQ)Asia Pacific Quality Confrence (APQC)
39
IETEX CRITERIA (Singapore)
40
QUESTION AND ANSWER
41
Thank [email protected]
03-7955 7266 / 019-272 6733
Don't tell people how to do things, tell them what to do and let them surprise you with their results –General George S. Patton