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Empowering Enterprise Efficiency Information Management Systems Intelligence Management Solutions Infrastructure Management Services © 2009 | Smart IMS, Inc. - Pavan Yogender / Sue Ratnam Dec 17, 2009

Smart Ims Presentation 01122009

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Page 1: Smart Ims Presentation 01122009

Empowering Enterprise Efficiency

Information Management Systems

Intelligence Management Solutions

Infrastructure Management Services

© 2009 | Smart IMS, Inc.

- Pavan Yogender / Sue Ratnam

Dec 17, 2009

Page 2: Smart Ims Presentation 01122009

© 2009 | Smart IMS Inc. Do not distribute without permission

About Smart IMS

• Lead by technology experts with more than 30 + years of experience on Finance, Banking, Pharmaceutical and Technology Industry. Incorporated in 1994

• Team strength 220+• Offices located in New Jersey, Canada, KS and Hyderabad, India• Ranked# 6 in NJ BIZ – Jan 2009 issue. • Recognized in 2009 as one of fast growing privately held companies in

America by INC 500|5000• Government GSA - Schedule 70 – Multiple Awards• Board of Advisors include

• Dennis Hayes (Inventor of Modem – Hayes Communications)• Shawn Kreloff – (Founder GrayPeak, Opus 360, Sona Mobile – CEO of Predictive Solutions)• Jerry Johnston – MD at Wachovia Bank

Page 3: Smart Ims Presentation 01122009

Smart IMS Overview - Core Competencies

•Design, architect and develop solutions in application development & IT infrastructure

•SMEs in handling large scale implementation and integration projects

Core Expertise

•Develop roadmaps and standards based on client business priorities

•Create Design and Engineering guidelines and templates

•Standardized processes & Customized solutions

Strategy

• Centers of Excellence for solution design, deployment and management

Execution

Infrastructure Management Services

Intelligence management Solutions

Information management Systems

Networks, Systems, Security Voice & IP Video

Applications, ERP, databases, Quality Assurance & Professional Services

Business Ecommerce and Risk Analysis forCapital Markets

© 2009 | Smart IMS Inc. Do not distribute without permission

Page 4: Smart Ims Presentation 01122009

UK Tokyo HKROW – Leverage Partners

SingaporeIndiaSydney

Global Reach

Field Services

4

Smart IMS Service Delivery Model

Reduce CostMitigate Risks

USA INDIA

Align IT with Business

Center of Excellence

Support Emerging Technologies

Experience of Multiple Industries

Requirements Analysis & Solutions

Best PracticesGlobal Managed Services Platform

ITIL Management Framework

© 2009 | Smart IMS Inc. Do not distribute without permission

Page 5: Smart Ims Presentation 01122009

IT Services

25-June-2008

Databases

Quality Assurance

SWDevelopment

Design &Architecture

TechnologySolutions

Customer Support & Management

ProductMaintenance

Documentation Practice

RequirementsManagement

ProjectManagement

BusinessSolutions

Quality Control

© 2009 | Smart IMS Inc. Do not distribute without permission

Page 6: Smart Ims Presentation 01122009

© 2009 | Smart IMS Inc. Do not distribute without permission

Remote Monitoring Services

Remote Engineering

Services

Remote Management & Maintenance

Services

Centralized NOC

SLA Compliance Optimized IT Processes

Infrastructure Services

Page 7: Smart Ims Presentation 01122009

© 2009 | Smart IMS Inc. Do not distribute without permission

Infrastructure Management Services• Management and Monitoring - Day-2 Operations

– Proactive and Reactive Management– Remotely monitor health for optimum use of infrastructure

• Applications & Servers• WAN, Routers, Switches & Firewalls

– Custom Reporting, Planning with Metrics and Measurement– Moves Adds & Changes for Networks, Users, Systems & VOIP– Change & Configuration & Patch management– Software upgrades, Anti-Virus Upgrade– Intrusion Detection Monitoring

• HELP DESK SERVICES – 24x7 technical support– Single Point of Accountability and Ownership of Problems– Internal Trouble ticketing system & Web login– Service Level Agreements– Asset tracking and Knowledge Base

• INTEGRATION SERVICES– Network & Systems Design & Implementation– Security Design and Audit Solutions– Unified Communication

• VOIP, VIDEO and Messaging

Page 8: Smart Ims Presentation 01122009

© 2009 | Smart IMS Inc. Do not distribute without permission

Remote Location

Probe

Smart IMS Tier 1 Support

VPN

Remote Location

Probe

Remote Monitoring

Remote Agent deployment

Page 9: Smart Ims Presentation 01122009

© 2009 | Smart IMS Inc. Do not distribute without permission

Smart IMS Tier 1 Support

Customer Location

Tier 2 Tier 3

Escalation to Tier 2

Inform Customer

Trouble shoot / Assess / Resolve

Tier-3 – If Required

Tracking - ProgressClose Issue

Incident Management

Page 10: Smart Ims Presentation 01122009

© 2009 | Smart IMS Inc. Do not distribute without permission

Security Practice

Identify

Design

ImplementValidate

Monitor

• Confidentiality Agreements• Non Disclosure & Non Compete Agreements• Master Agreement of Services

• Multi Layer Security Architecture • Physical, Application, Group & Network• 128 bit encryption for remote VPN Connectivity • Round-the-clock Vigil

• Exhaustive Policies• Comprehensive HR process• Qualified Process owners• Thorough demarcation

• Security Compliances• ITSM / ITIL Models• PCI DSS….

Security Process

Page 11: Smart Ims Presentation 01122009

•Certified People & SME

•Processes, practices & standards

Leverage

•Enterprises & SMB best practices

•Collaboration through shared MSP

IT Function Ecosystem

•Meeting SLA, High Quality

•Customized

Deliverables

•Business Extension

•Seamless

Services

•Trusted

•Win-Win

Customer Relationship

•Memberships•Certifications

• ITIL• ITSM• IEEE

•Software•Hardware•Technology•MSP Alliances

•Virtualization•Grid

Optimization

Partnerships

Technical Expertise

Standards & Practices

Value Proposition / Advantages

© 2009 | Smart IMS Inc. Do not distribute without permission

Page 12: Smart Ims Presentation 01122009

© 2009 | Smart IMS Inc. Do not distribute without permission

Current Management - Support

USALibya

India

Australia

Singapore

UK / Europe

Page 13: Smart Ims Presentation 01122009

© 2009 | Smart IMS Inc. Do not distribute without permission

Partners – Presence - On Site

USALibya

India

Australia

Singapore

Venezuela

UK / Europ

e

Middle East

Page 14: Smart Ims Presentation 01122009

Few Case Studies

© 2009 | Smart IMS Inc. Do not distribute without permission

Human Rights Watch was seeking a seamless Technical Support for its employees working in remote locations across the globe. HRW wanted 24 X 7 Helpdesk Support for its Network, Applications Systems and Security covering all the time zones using “Virtual Help Desk model”. Smart IMS team performed an in-depth analysis of existing infrastructure and laid out a detailed plan for providing support to all the time zones in a redundant and seamless manner. Smart IMS is currently providing end-to-end IT support to HRW

Smart IMS implemented a complete remote monitoring and management solution to provide centralized and controlled administration for ISP Connect customers. Smart IMS performed a through requirements analysis and applied its remote management best practices to provide seamless and round-the-clock remote administration of all the devices. Smart IMS performs patch management and upgrades for windows, anti-virus, applications and layer 3 devices

Smart IMS played a key role in getting several critical initiatives tested and successfully implemented into production. Smart IMS’s team successfully re-organized the architecture of the website to make it more efficient. Smart IMS engineers also contributed to a number of other projects to provide Ameritrade customers with better features, which include the Integration of the Ameritrade site with On-Money.com and the Implementation of Electronic Stock Market Trade Confirmations

PTQI, a petroleum training institute in Libya was on an expansion drive and required total revamp of their IT infrastructure to accommodate the growing business. Smart IMS provided PTQI comprehensive remote engineering services. The solutions included complete re design of their LAN/WAN network, integration of network security components and a new architecture for their systems IT systems. The team provided design, configuration, integration and implementation support to set up their new IT environment.

Page 16: Smart Ims Presentation 01122009

© 2009 | Smart IMS Inc. Do not distribute without permission

Our Partners

Page 17: Smart Ims Presentation 01122009

© 2008 | Smart IMS Inc. Do not distribute without permission

Thank You

Questions