Task Unit 1

You are the receptionist in a hotel. Please arrange accommodation for a tour group.

你是某饭店前台服务员，接到一个旅行社领队的电话，对方询问…… 请记录：

11

Task Unit 1

Name: _____________Telephone number: _____________

Single / Double: _____________Number of rooms: _____________

Check-in date: _____________Discount requested: _____________

Don Black1368927****single34next Monday15%

你打电话向经理汇报，但经理马上要开会，让你发邮件给他。请完成邮件。22

Task Unit 1

15% discount

next Monday34 single rooms

Dear Mr Ford,

The Gold Star Travel Agency just called to book _____________ for ____________. I have confirmed that we have 34 single rooms available on that day. They are asking for a ___________. Is this possible?

Best wishes.

Lily King

这是经理回复的邮件，请阅读。33

Dear Lily,

We can give them a 15% discount, but not including breakfast; or we can give them a 10% discount with breakfast. Ask them to choose.

Sam Ford

Task Unit 1

请根据经理的意见，给客人打电话。44

Lily: Hello, is that Mr Black?

Mr Black: Yes. And who’s that?

Lily: …

Task Unit 1

Lily:Hello, is that Mr Black ？Mr Black:Yes. And who is that?Lily:This is the Champs Hotel. I’m calling to discuss the discount you asked about the other day. Mr Black:Go ahead.Lily:The manager said you could have a 15% discount without breakfast or a 10% discount with breakfast. Which do you prefer?Mr Black:Well… I think the 10% discount with breakfast is fine with us. Thank you.Lily:My pleasure, sir. We look forward to your stay.