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THE PROVEN PATH TO EXTRAORDINARY · PDF fileTHE PROVEN PATH TO EXTRAORDINARY LEADERSHIP ... — Tom Peters ... Servant leaders are optimists with empathy for people

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  • THE PROVEN PATH TO EXTRAORDINARY LEADERSHIP

    DEB VANDER BOGART

    VP FINANCE - GLOBAL BUSINESS SERVICES

    A JOURNEY WORTH WALKING

  • A CLOSER LOOK

    LEADERSHIP IS

    ENGAGING

    MOTIVATING

    REWARDING

    TODAY

  • GLOBAL BUSINESS SERVICES @ LS&CO.

  • what is LEADERSHIP

    Lets get to it

  • A LEADERSHIP JOURNEY

    If you search on defining leadership you will get more than 120 million hits on Google.

    So you could read about defining leadership practically forever!

  • A LEADERSHIP JOURNEY

    Is leadership one of the biggest challenges we face?

    Can change be managed in our organizations without leadership?

    What is the secret formula to building great leaders?

    Is leadership learnable? Teachable?

  • SHIFTING THE PARADIGM

    Robert Greenleaf, founder of the Greenleaf Center for Servant Leadership, is credited with coining the phrase the servant as leader

    Productive leaders solve problems. Servant leaders transform them.

    Organizations exist to serve. Period. Leaders live to serve. Period. Tom Peters

    Servant leadership is key to surviving and thriving in the 21st century. Ken Blanchard

    Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others. Jack Welch

  • A NEW PARADIGM

    Traditional hierarchies are shown in the pyramid shape we are all familiar witheach peaking with one box for the CEO at the top

    But what happens if you break tradition?

  • A NEW PARADIGM

    An inverted hierarchy for servant leaders

    ServiceMaster CEO William C. Pollard frequently referred to servant leadership as an inverted pyramid.

    From Pollards perspective, effective organizations place individual employees at the top of the hierarchy. A more precise description places customers at the top of the pyramid, followed by employees, managers, and executives.

  • THE CHALLENGE OF THE NEW PARADIGM

    Ken Blanchard, one of todays most devoted supporters of servant leadership, observes, The key to successful leadership today is influence, not authority.

    Ultimately, it is extremely difficult for todays servant leaders to succeed unless the organizations they belong to are equally devoted to serving others.

    Organizations need managers who implement the day-to-day roles as well as leaders who take a broad view and oversee those tasked while carrying out daily duties.

    With this framework in mind, the concept of institutional servant leadership has been embraced by forward-thinking executives and trustees and adopted by a growing number of companies.

  • WHERE TO START..

    Servant leadership begins with a vision.

    Todays servant leaders see the big picture.

    Servant leaders are optimists with empathy for people.

    They lead through service.

    They place the needs of others at the forefront of every organization, institution, business, agency, department and group.

    Simply: Servant leaders put others first.

  • SERVANT LEADERSHIPa little history

    Robert Greenleaf is credited with coining the phrase the servant as leader and it all started with his essay, The Servant as Leader, initially published in 1970 Contemporary servant leadership is a process and as he said It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. He and his research defined twelve key traits of servant leaders

  • THE TWELVE

    LISTENING

    EMPATHY

    HEALING

    AWARENESS

    PERSUASION

    CONCEPTUALIZATION

    FORESIGHT

    STEWARDSHIP

    GROWTH

    CALLING

    NURTURE - JOY!!

    BUILDING COMMUNITY

  • Servant Leaders.LISTEN

    a deep commitment to listening intently to others.

    seek to identify and clarify the will of a group.

    to listen receptively to what is being said (and not said).

    seek to hear what ones body, spirit, and mind are communicating.

  • Servant Leaders.are EMPATHETIC

    strive to understand and empathize with others.

    accept and recognize individuals for their special and unique spirit.

    assume the good intentions of coworkers and do not reject them as people, even when forced to reject their behavior or performance.

  • Servant Leaders.know about HEALING

    a powerful force for transformation and integration.

    one of the great strengths of servant-leadership is the potential for healing ones self and others.

    Knowing yourself is as important as learning and knowing about those you lead, what is your IT??what is their IT??

  • Servant Leadersare AWARE

    General awareness, and especially self-awareness, strengthens the servant-leader.

    Making a commitment to foster awareness can be scaryone never knows that one may discover!

    As Greenleaf observed, Awareness is not a giver of solace its just the opposite. It disturbs.

  • Servant Leadersrely on PERSUASION

    Servant-leaders rely on persuasion, rather than positional authority in making decisions.

    Servant-leaders seek to convince rather than coerce.

    This particular element offers one of the clearest distinctions between the traditional authoritarian model and that of servant-leadership.

    The servant-leader is effective at building consensus within groups.

  • Servant LeadersCONCEPTUALIZE

    Servant-leaders seek to nurture their abilities to dream great dreams.

    The ability to look at a problem (or an organization) from a conceptualizing perspective means that one must think beyond day-to-day realities.

    Servant-leaders must seek a delicate balance between conceptualization and day-to-day focus.

  • Servant Leadersuse FORESIGHT

    Foresight is a characteristic that enables servant-leaders to understand lessons from the past, the realities of the present, and the likely consequence of a decision in the future.

  • Servant Leadersare strong STEWARDS

    Robert Greenleafs view of all institutions was one in which CEOs, staff, directors, and other leaders all play significant roles in holding their institutions in trust for the great good of society.

  • Servant Leadersare PEOPLE CENTRIC

    Servant-leaders believe that people have an intrinsic value beyond their tangible contributions as workers. As such, servant-leaders are deeply committed to a personal, professional, and spiritual growth of each and every individual within the organization.

  • Servant LeadersBUILD COMMUNITY

    Servant-leaders are aware that the shift from local communities to large institutions as the primary shaper of human lives has changed our perceptions and has caused a feeling of loss.

    Servant-leaders seek to identify a means for building community among those who work within a given institution.

  • Do employees believe that you are willing to sacrifice self-interest for the good of the organization?

    Servant leaders have a natural desire to serve others.

    This notion of having a calling to serve is deeply rooted and values-based.

    The servant leaders desire to make a difference for others within the organization and will pursue opportunities to make a difference and to impact the lives of employees, the organization and the communitynever for their own gain.

    Servant Leadersare CALLED

  • Servant LeadersNurture JOY!!

    Understand that people need to contribute to personally

    meaningful enterprises.

    The servant-leader nurtures the individuals spirit through honest

    praise and supportive recognition.

    The joy of the work is celebrated by expressing the value of

    employees commitment to worthwhile activities.

    There is time to reflect on the importance of both the struggles

    and successes in the organization and learn from both.

  • AND FINALLY

    At its heart, the individual is a servant first, making the conscious decision to lead in order to better serve

    others, not to increase their own power.

  • SO AS A LEADER, HOW WILL YOU ROLL?

  • THANK YOU.

    DEB VANDER BOGART VP GLOBAL BUSINESS SERVICES

    ANY QUESTIONS?

    [email protected]

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