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Upgrade 프로젝트를 위한SAP Safeguarding 서비스
한용 본부장
SAP Korea
Active Global Support
© SAP 2007 / Page 2
Agenda
1. SAP Upgrade의 Challenges2. Upgrade를위한 SAP Safeguarding
2.1 개요2.2 Key Focus Area2.3 프로젝트단계별접근방법과제공서비스2.4 구성요소2.5 기대효과
3. SAP End-to-End Solution Operation Standards
© SAP 2007 / Page 3
Agenda
1. SAP Upgrade의 Challenges2. Upgrade를위한 SAP Safeguarding
3.1 개요3.2 Key Focus Area3.3 프로젝트단계별접근방법과제공서비스3.4 구성요소3.5 기대효과
3. SAP End-to-End Solution Operation Standards
© SAP 2007 / Page 4
SAP Upgrade의 Challenges
Changing or new Business Requirements
Changing or newTechnology
CONSTANTCHANGE
On time / on budgetWill the Upgrade/
implementation be on time / on budget?
UncertaintyHave we identified all the
potential risks?
ImplementationPROJECTS
Upgrade
Technical RisksDowntime/Modification/
IT Infrastructure
© SAP 2007 / Page 5
Upgrade에 대한 고민 해결 – SAP Safeguarding by AGS (Active Global Support)
ON TIME.
ON BUDGET.
NO SURPRISE.
SIDE EFFECTS?NONE.
TECHNICAL QUALITY MANAGER
SAFEGUARDING SERVICES
GLOBAL BACK OFFICE EXPERTS
EXPERTISE ON DEMAND
© SAP 2007 / Page 6
Active Global Support : 전세계 SAP Installation 지원을 통해 지속적인 경험과 지식의 축적
SAP ACTIVE GLOBAL SUPPORTSAP 에코시스템(ecosystem) 내에서세계각국에구축된모든 SAP 시스템을지원하는단일조직전세계 SAP Installation에대한지원을통해고객이당면한모든종류의 (제품관련및제품외)기술리스크에대한종합적인지식을습득
습득된 AGS의전문지식을공유하면서고객별로맞춤화한접근방법을도입해시스템구축, 운영및지속적인개선프로젝트를성공적으로구현 전 세계 40여 개 국가에서 3천 여명이
활동하며 6천 여명의 개발자의 지원을받는 글로벌 조직
전 세계 41,000여개의 고객과120,000개 이상의 Installation,12,000,000명의 사용자를 지원
단일 리소스를 통한 지원을 넘어, 글로벌조직의 후원을 받는 신뢰할 수 있는서비스를 지원
고객이 신뢰할 수 있는 유지 보수서비스와 세계 최고 수준의 전문 지식을전달하는 장기적인 파트너
Active Global Support (AGS)
© SAP 2007 / Page 7
Agenda
1. SAP Upgrade의 Challenges2. Upgrade를위한 SAP Safeguarding
2.1 개요2.2 Key Focus Area2.3 프로젝트단계별접근방법과제공서비스2.4 구성요소2.5 기대효과
3. SAP End-to-End Solution Operation Standards
© SAP 2007 / Page 8
Upgrade를 위한 SAP Safeguarding - 개요
SAP Upgrade 프로젝트의사전적인위험관리, 품질관리를위한서비스 Portfolio 제공
Packaged approach : Single 서비스가아닌프로젝트의 Evaluation단계에서부터 Go-Live단계까지프로젝트 Life Cycle 전반을 Cover하는Packaged 서비스
SAP Active Global Support에의해서만제공되는입증된서비스
고객사에 Technical Quality Manager를 Onsite하여Tailor-made 서비스제공
Knowledgeof latest
Issues andtechnologies
Skillof 9,000experts
Experiencefrom hundredsof thousandsof resolutions
Methodologiesthat are
exhaustive and proven
UNIQUECAPABILITIES
Your Upgrade should be a No-Event for the Business!
© SAP 2007 / Page 9
Upgrade의 유형과 SAP Safeguarding의 대상
SAP Safeguarding은 Upgrade의 3가지유형중 Technical Upgrade에발생하는 challenges과End-to-End Technical Risk 완화및 Standards에기반한권장사항제공에 Focus합니다.
Technical UpgradeFocus on pure technology upgrade No changes to used standard functionality Elimination of unused system modifications
Retrofit UpgradeFocus on reduction of system complexityMaximization of SAP standard functionality by replacing custom modifications by standard functionality
Strategic Business ImprovementFocus on functionality extension and improvementEnablement of new and optimized business processes and scenarios based on new ERP core functionality
R/3 4.6c R/3 Enterprise mySAP ERP 2004 SAP ERP 6.0
SAP Releases
SAP
Stan
dard
izat
ion
Hig
hly
mod
ified
en
viro
nmen
t Li
mite
d nu
mbe
r of
mod
ifica
tions
Sta
ndar
d fu
nctio
nalit
ies
New
fu
nctio
nalit
ies
.
1
3
2
As-is Target
1
2
3
© SAP 2007 / Page 10
유지보수상황, SAP Tools/Services, 프로젝트와 SAP Support와의Engagement Setup
SAP Upgrade로인한 OS/DB/타 Application간의 Version Compatibility
Customer Code, SAP Code Modification, Interface, Application 기능구현에따른Adjustment사항구체화
필요한 Conversion의전문적인실행: SAP Data, Customer Data, complete Clients or Systems
Data Volume감소, Performance Tuning, 정확한 Delta Sizing을통한 Resource 증가최소화
Code Freeze Management,효율적인 Regression, Integration, Volume 테스팅
End-User Delta Training 최적화
Upgrade와 Unicode Conversion으로발생하는 Downtime 최소화
SAP Safeguarding - Key Focus Areas
Evaluation
High Level Planning
Detailed Planning
Implemen-tation
© SAP 2007 / Page 11
단계별 접근 방법과 제공 서비스
제공 가능 Service
Upgrade Evaluation Data Volume ManagementUpgrade Assessment
Create Business CaseRisks assessment and cost estimationDefine customer specific upgrade strategy
Final Preparation for
Cutover
Upgrade Blueprint
UpgradeRealization
UpgradeEvaluation
Production Cutover &
Support
Upgrade Road Map정의와 Evaluation 지원
Objective
접근방법
Solution Landscape을고려한 Upgrade Path의정의, 진단기존 Landscape에대한상위레벨의영향분석 e.g. compatibility 측면Upgrade Project와 Target Landscape의 TCO 최적화지원
© SAP 2007 / Page 12
단계별 접근 방법과 제공 서비스
Detailed plan for UpgradeBlueprint for functional enhancements
Final Preparation for
Cutover
Upgrade Blueprint
UpgradeRealization
UpgradeEvaluation
Production Cutover &
Support
제공 가능 Service
Upgrade Impact 분석
Objective
접근방법
Technical Feasibility와 Upgrade Risk에대한 CheckFunctional Feasibility와업무중단(Business Disruption)에대한 Check기존 IT Landscape과 Solution에대한영향도 Check e.g. sizing 측면
Technical Integration Check
Test Management Optimization
Solution Operation Readiness Assessment
Technical Feasibility Check for Upgrade
© SAP 2007 / Page 13
단계별 접근 방법과 제공 서비스
Application/Modification Adjustments Minimize downtimeEfficient test managementDelta training of affected end-users
Final Preparation for
Cutover
Upgrade Blueprint
UpgradeRealization
UpgradeEvaluation
Production Cutover &
Support
제공 가능 Service
신속하고효율적인Upgrade 보장
Objective
접근방법
성능, 안정성, 데이타일관성에 Focus한테스트최적화, 테스트 Procedure개선을통한비용과Risk최소화비지니스에영향을미치는기술적기능적 Risk Factor에대한집중진단(e.g. interface)
Downtime Assessment
Interface Management
Business Process Performance Optimization
Volume Test Optimization
© SAP 2007 / Page 14
단계별 접근 방법과 제공 서비스
Final integration test Final upgrade sign-offPreparation of production upgrade
Final Preparation for
Cutover
Upgrade Blueprint
UpgradeRealization
UpgradeEvaluation
Production Cutover &
Support
제공 가능 Service
Optimized Testing
Objective
접근방법
Downtime Window내에 Technical Upgrade를완료하기위한 Standard Procedure TuningCode freeze procedure 검증
Interface Management
Business Process Performance Optimization
Volume Test Optimization
Technical PerformanceOptimization
© SAP 2007 / Page 15
단계별 접근 방법과 제공 서비스
Final Preparation for
Cutover
Upgrade Blueprint
UpgradeRealization
UpgradeEvaluation
Production Cutover &
Support
제공 가능 Service
운영환경으로의전환최적화
Objective
접근방법
Production Go-live에대비한주말지원Technical 성능지표들의검증
Go-live Onsite Support Going-live Functional Upgrade Check
© SAP 2007 / Page 16
SAP SafeguardingService Engagement Components
구성요소 설 명
Technical Quality ManagerCentral Contact고객의프로젝트상황을고려한 SAP 서비스의계획, 실행, Follow-up
SAP Resource 활용을위한 Coordinator
SAP Safeguarding Services (Front office at customer and back office at SAP)
실행가능한수준의 Recommendation 제공을위한상세분석Upgrade Risk와영향도진단
테스트최적화
Technical Upgrade 최적화
Production Go-live를위한주말지원
Expertise on Demand Services전문가지원
심각한문제해결및국내에서수급이어려운전문가의적시활용을위한SAP전문가의단기적수급서비스
SAP Solution Manager SAP Solution의전체라이프사이클을관리하기위한협업 Platform
© SAP 2007 / Page 17
고객 사례를 통해 본 SAP Safeguarding의 효과SK E&S
R/3 4.6B, IS-U 4.61, Oracle 8i -> ERP 6.0, Oracle 10g
ERP 6.0 신기능적용및 Process 개선Project 개요
주요서비스별 Key Value (총 8개의서비스제공)
Downtime Assessment
1차 Test upgrade 시 downtime이총 100여시간이소모되었으나, Downtime Assessment 이후권장사항적용후실시한 2차 Test Upgrade 시 36시간으로단축됨
Uptime에실행가능한단계들의적용 (e.g XPRA, table alter, …)
TechnicalIntegration
Check
SAP 및 non-SAP를포함한 Solution Landscape분석및 Target Release에서발생가능한이슈진단및도출(총 9개의주요이슈도출)
Upgrade각단계에대한세부계획 Review 및 Optimization을위한 Workshop
Expert On Demand
IS-U의새로운기능에대한 Workshop
IS-U의한국화및기능수정에대한개발자즉시대응으로 On-time 구현
GoLive Onsite Support
Production Upgrade 기간및이후일주일간 SAP Technical Expert 상주
20여개의예측하지못했던 Critical 이슈에대한즉시해결및시스템모니터링으로 On-time go-live 실현및조기안정화
© SAP 2007 / Page 18
SAP Safeguarding의 기대효과
SAP Safeguarding
41,000여고객지원경험을활용포츈지선정 500대기업의 80%를차지하는 SAP 고객의경험과베스트프랙티스를습득 (동일한문제에다시부딪힐필요가없음)
고객상황에맞춘맞춤형지원고객의비즈니스및 IT 니즈를정확히파악하여최적의 SAP 전문가를적시에배치/활용
사전적인리스크완화/경감프로젝트의리스크완화/경감계획을수립하고 Tracking하는과정을지속
효율적인문제해결신속한문제의발견및해결을위한 SAP의 Commitment
© SAP 2007 / Page 19
Agenda
1. SAP Upgrade의 Challenges2. Upgrade를위한 SAP Safeguarding
2.1 개요2.2 Key Focus Area2.3 프로젝트단계별접근방법과제공서비스2.4 구성요소2.5 기대효과
3. SAP End-to-End Solution Operations
© SAP 2007 / Page 20
Growing Business requirement complexity, Growing IT Challenges
Growing IT challenges require more Support to help drive Competitive Differentiation. IT Organizations must deliver end-to-end support for:
IT Landscapes are extending and
integrating more solution components, from SAP and other
Partners
t2000 2007
EnterpriseSOA
2010
#User
HOW TO Implement E2E Operations for mission-critical processes?
Business Process AvailabilityBusiness Process PerformanceData Consistency and Transparency
Change Control ManagementMaintainability and Upgradeability
© SAP 2007 / Page 21
End-to End Solution Operations – Core Capabilities
End-to-End Enterprise SOA Readiness
End-to-End Root Cause Analysis
End-to-End Business Process Integrationand Automation
End-to-End Change Control Management
SAP delivers tools, processes and best practices for End-to-End Solution Operations
Speak the same language
Manage quality
Enable value realization
Get ready for new business needs
© SAP 2007 / Page 22
End-to-End Solution Operations are based onSAP Solution Manager
SAP Solution Manager provides Tools and Contents to support all E2E Solution Operations standards
End-to-End Solution Operations- Implementation
Run SAP is “ASAP for Operations”Run SAP is a Roadmap & Best Practice for E2E Solution Operations
implementation
Assessment &Scoping
Design of Operations
Setup ofOperations
Handoverinto Production
Operations andOptimization
End-to-End Solution
Operations
© SAP 2007 / Page 23
More about End-to-End Solution Operations
SAP Online SeminarEnd-to-End Solution Operations overview 및핵심항목상세소개http://sap.edserv.co.kr/seminar/ 세미나룸 다시보기세미나 Technical tab(direct link: http://sap.edserv.co.kr/seminar/past_view.asp?Lect_idx=124 )
SAP Service MarketplaceE2E Solution Operations http://service.sap.com/e2eSAP Standards for Solution Operations http://service.sap.com/supportstandardsRun SAP http://service.sap.com/runsap
E2E Root Cause Analysis http://service.sap.com/diagnosticsE2E Business Process Integration & Automation- Business Process Monitoring http://service.sap.com/bpm- Automation Management http://service.sap.com/process-scheduling
© SAP 2007 / Page 24
Questions?
SAP Online SeminarEnd-to-End Solution Operations: 무료수강권설문지 Comment란에소속사/성명/연락처(e-mail)와함께
E2E Online Seminar 무료수강권신청
SAP Safeguarding for Upgrade추가자료및상세정보
설문지 Comment란에소속사/성명/연락처(e-mail)와함께Safeguarding for Upgrade 추가자료요청
