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BENEFITLorem ipsum dolor sit amet, consectetur adipiscing elit. In id enim diam. Mauris imperdiet augue at consequat condimentum. Aliquam erat volutpat. Donec a ligula metus. Maecenas lobortis, dui a varius laoreet.

TomTom Boosts Customer Satisfaction with Faster Product Releases using CA Agile Central

CUSTOMER SUCCESS STORY

CLIENT PROFILEIndustry: Information TechnologyOrganization: TomTomEmployees: 4,600Revenue: €1 billion

BUSINESSTomTom designs and develops innovative navigation and mapping products as well as sports and fi tness devices that are used by millions of people every day.

CHALLENGETo launch new products and incorporate customer feedback into existing offerings, TomTom needed to shorten the development cycle. Existing tools were reliant on manual processes, which also impacted stakeholder reporting.

SOLUTIONUsing CA Agile Central for planning, execution and reporting helps TomTom release new products and enhancements more quickly and reliably. Business stakeholders can check on development status in real-time and thousands of tests can be automated

BENEFITTomTom has halved the time to market for new products and can release enhancements every two weeks instead of every six months. More effi cient development processes will help drive growth, boost competitive advantage and increase customer satisfaction.

BusinessEmpowering movement around the world

ChallengeResponding to customer feedback

“ The length of our development cycles made it difficult to respond to customer feedback on our products in a timely manner.”James JanisseVice President, NDS Maps and Update Service, TomTom

2 | CUSTOMER SUCCESS STORY: TOMTOM

Every day, millions of people around the world depend on TomTom to make smarter decisions. The company designs and develops innovative products that make it easy for people to keep moving towards their goals.

Recognized as a global leader in navigation and mapping products, TomTom invented the Personal Navigation Device and has sold more than 78 million devices to date. It also provides real-time traffi c information services across 52 countries and a state-of-the-art fl eet management solution, which is used by more than 625,000 professional drivers.

More recently, TomTom has expanded into the sports market, successfully launching sport watches, action cameras and a unique fi tness tracker. Founded in 1991 and headquartered in Amsterdam, TomTom has more than 4,600 employees located in 58 offi ces across 35 countries.

TomTom, like many software companies, had mostly used a waterfall approach for developing and releasing its products. Development cycles were long, not just for building new products but also for releasing improvements based on customer demand.

James Janisse, Vice President of TomTom’s NDS Maps and Update Service, explains, “The length of our development cycles made it diffi cult to respond to customer feedback on our products in a timely manner. We needed to be able to build and launch new products and releases much more quickly.”

At the same time as increasing agility, the company wanted to decrease complexity. Reliant on manual tools and processes, TomTom’s development teams found it diffi cult to keep stakeholders up to date on progress. “Staff would often work late into the evening preparing reports for status meetings, which would be outdated almost immediately,” reveals Janisse.

From a management perspective, it was also diffi cult to get a clear view of defects and backlogs and their status, which had the potential to impact the quality and timing of future releases.

Following a reorganization, TomTom’s CEO set the company a challenge to become a world-class software organization within fi ve years. “It was a great opportunity to reinvent our development operations,” says Janisse. “With our existing tools, it was diffi cult to see the whole picture and not get lost in the detail. We needed better visibility of individual projects and overall programs to manage them effectively.”

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3 | CUSTOMER SUCCESS STORY: TOMTOM

Although a few teams within TomTom began their Agile journey in 2007, it was not until the spring of 2012 that the Scaled Agile Framework (SAFe®) was adopted for a whole product unit. “One of the benefi ts of switching from waterfall development to Agile is that we can break down a complicated feature into its basic components and release them faster, which means we can build and provide products to customers more quickly than we could before,” comments Janisse.

To support its new development approach, the company also deployed CA Agile Central. As Janisse explains, “CA Agile Central gives us a clear view of a complex program of development, top to bottom, which we never had before. We can now check our feature fl ow and operations in minutes whereas compiling the information using our previous tools would take days.”

As well as providing a clear understanding of the development status for new customer offerings, CA Agile Central also helps TomTom effi ciently execute software releases and sprints for existing products.

For example, TomTom takes pride in responding to customer feedback by incorporating suggestions into future releases. New features or functionality can now be added to the next sprint and released within two months.

“We can now make changes every two weeks instead of every six months,” confi rms Janisse. “The timing for releases is also much more predictable – in the past, they might have been launched weeks or even months late.”

Greater transparency and control With CA Agile Central, TomTom’s internal customers and stakeholders have a real-time view of how development projects are progressing. They can see what new features will be added, or not, in a release as well as any backlog.

“There is now 100 percent transparency 24/7 for internal stakeholders,” explains Janisse. “Previously, software development was a ‘black box’, with the business not fully knowing what was coming until the door opened and the software was released internally. The software would then have to be verifi ed and validated, which took several months and slowed down time to market.”

To ensure new enhancements don’t have a negative impact on existing products, TomTom undertakes rigorous tests on a daily basis. Since deploying CA Agile Central, the team has automated more than 6,000 tests, including regression cycles. In the past, it took four weeks to run just one regression cycle due to the manual effort involved.

“CA Agile Central supports every stage of Agile development, giving us greater control and visibility,” says Janisse. “With help from CA Technologies, we have been able to create custom reports that map to our development processes and organization.”

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SolutionAccelerating development with Agile

“ CA Agile Central supports every stage of Agile development, giving us greater control and visibility.”James JanisseVice President, NDS Maps and Update Service, TomTom

4 | CUSTOMER SUCCESS STORY: TOMTOM

Using CA Agile Central for development planning, execution and reporting has helped to transform how TomTom innovates and launches new products.

“With CA Agile Central, we can deliver on our development promises and keep stakeholders and customers updated on progress and what’s coming next,” Janisse comments.

New products are now launched faster – six to nine months versus 18 to 24 months previously – and to a higher quality. The company has also reduced the time taken to develop new features for existing products, which means it can continuously deliver enhancements instead of issuing new releases just once or twice a year.

Faster and smarter development processes will enable TomTom to:

• Boost its competitive advantage and growth

• Increase customer satisfaction and loyalty

• Drive growth with faster innovation and time to market

• Attract and retain development talent.

“More effective product development and management result in a better work/life balance for our developers,” explains Janisse. “They no longer have to rely on onerous manual processes and can confi dently deliver against stakeholder and customer expectations.”

As a result of adopting Agile and CA Agile Central, TomTom is well placed to achieve its goal of becoming a world-class software engineering organization. “CA Agile Central has enabled faster time to market and continuous product improvement, which means we can deliver a better experience for our millions of customers around the world,” concludes Janisse.

Benefi tFaster time-to-market, strong customer satisfaction

“ CA Agile Central enables us to deliver a better experience for our millions of customers around the world.”James JanisseVice President, NDS Maps and Update Service, TomTom

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