Tvrs Manual Eng, Sistema de Grabacion Telefonica de Voz

Telephone Voice Recording System

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ChapterChapterChapterChapter 1111 BriefBriefBriefBrief IntroductionIntroductionIntroductionIntroduction

OurOurOurOur company combines the advanced voice technology and the large capacity floppy disk technology by introducing the new Multi-Channel Digital Recording System with great performance, which can simultaneously perform extra-long time recording, Incoming and Outgoing call display and call time as well asstoring them in devices for the multi-channel telephone, thereby enabling the administrator to monitor thechannels in real time without disturbing the conversation.

TheTheTheThe telephone commercial voice recording system consists of the automatically recording and real-time monitoring software and hardware for the process of both sides during the call. Audio-recording adopts the common international voice process and compression technology conformed to CCITT standard. Itsamples, digitalizes, compress and save the voice signals to the computer disks. Audio-play decompresses and plays the voice datum of the storage devices on the external sound-boxes or earphones. It servesfor the essential tools of the production scheduling, service hot-line, police-alarm, fire-alarm, bank commission, securities and so on fields.

OurOurOurOur Products all Pass for CE/FCCCE/FCCCE/FCCCE/FCCAuthentication, Countries where our products are used: South and North America, Middle east, Hong Kong, Macao, Taiwan, Singapore, Malaysia, Indonesia, etc.,

BasicBasicBasicBasic Features:Features:Features:Features:

1. Supports Windows 98 / NT / 2000 / XP / 2003

2. Provides USB device for 2 Channels ,PCI Card for 4, 8 and 16 Channels and Digital Recording for 30B+D (*30)

3. Can monitor real time conversations on every line.

4. Support 3 video modes or customization : Auto-recording, Voice-control and Manual recording by using the keys

5. Can list and print out all the Incoming / Outgoing / Missed calls. Supports the conditional inquiry andspecial remarks.

6. Can record the call directly. Supports simultaneous recording of direct phone and extensions.

7. Has an auto backup feature. The system backs up the files onto your CD Writer. Supports auto fold repeat.

8. Has the incoming customer management system to identify the Incoming calls and the screen Pops up automatically.

9. Can program the starting time and finishing time for a recording. Can also be programmed to recordduring a specific period of time or a day.

10. Subscribers can customize the phone number that should not be recorded in the special list, for example, when dialing 8888,169 or 163 to access the internet. The system does not launch the recorderthen.

11. Have operation logs to record all the operations and activities.

12. Enables privacy on some lines for a specific subscriber. Can setup password protection for individualsubscribers besides the supervisor password for the administrator.


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13. The external phone cables, extension cables, ISDN catalog cables, output cables for the wireless interphones are applicable.

14. Alarm information is displayed on the screen or by an e-mail incase of emergency

SystemSystemSystemSystem CharacteristicsCharacteristicsCharacteristicsCharacteristics

1. Easy to install and operates efficiently with good stability and reliability.

2. Supports Duple/Quintuple/Octuple compressions and saves in WAV format.

3. 16Ch card with Octuple compression can optimally and simultaneously record for single device with 160Ch Digital card. Optimally and simultaneously record for single device with 300 Ch. And the channels do not interfere with each other.

4. Supports enquire, play and monitoring for the network.

5. In-built media player can directly check and play music.

6. Original recording technology for the exchange can be equipped to the toll system of the exchange torecord till the extension to save the hardware cost. It can also record costs for the direct line phone.

7. Can setup the inquiry whether recording for one extension or not till the extension names. Subscribers and department.

8. Supports many languages like Simplified Chinese/Traditional Chinese/English/UAE.

9. Language packages are available to add a local language by the users themselves.

10. Supports FSK/DTMF dialing in display mode. When an Incoming call comes, the customer’s detailed information is displayed. Also supports the seat Popup information for the local domain. By Double clicking the Caller ID you can add the number to the Phone Book or Customer Database.

11. Can automatically record to DVD.

ChapterChapterChapterChapter 2222 InstallationInstallationInstallationInstallation

2.12.12.12.1 HardwareHardwareHardwareHardware RequirementRequirementRequirementRequirement

Note:Note:Note:Note: Please use a good branded PC for important applications in places like Banks, Police Control Rooms, Call Centers, etc., as they have advanced Power Management features in CMOS to save power whenidle.

Suggested PC CPU P4 / 2.8 GHz or aboveSuggested Memory 512 MB or aboveSuggested Hard Disk 80 GB or more *

USB/3000USB/3000USB/3000USB/3000CardCardCardCard SeriesSeriesSeriesSeries

USB/3000USB/3000USB/3000USB/3000CardCardCardCard SeriesSeriesSeriesSeries

4000/50004000/50004000/50004000/5000CardCardCardCard SeriesSeriesSeriesSeries

WithoutCompression

With DupleCompression

With OctupleCompression

PCMPCMPCMPCM ADPCMADPCMADPCMADPCM G.729G.729G.729G.72935353535 Hours/GBHours/GBHours/GBHours/GB 70707070 Hours/GBHours/GBHours/GBHours/GB 280Hours/GB280Hours/GB280Hours/GB280Hours/GB


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2.22.22.22.2 RecordingRecordingRecordingRecording CardCardCardCard InstallationInstallationInstallationInstallation

1. Turn off the PC, remove the power cord and the chassis cover.

2. Insert the Recording Card into the PCI slot. Press the card firmly and install the bracket screw which secures the card firmly to the computer chassis.

3. If you use more than one card, please insert them in PCI slots next to each other. (Usually mark PCI 0as the first card, or the slot near the CPU as the first card.)

4. Connect the phone line using a T connector, by connecting one side to the Telephone or PBX, and theother side to the Recording card, as shown in the following page.

5. Connect the speaker or an earphone to the audio jack on the ZS3100 series recording card. (Optional)ZS4200 series is play with the Sound card.

2.32.32.32.3 HardwareHardwareHardwareHardware InstallationInstallationInstallationInstallation andandandand CableCableCableCable connectionconnectionconnectionconnection IllustrationIllustrationIllustrationIllustration

1.1.1.1. USBUSBUSBUSB RecordingRecordingRecordingRecording BoxBoxBoxBox InstallationInstallationInstallationInstallation andandandand CableCableCableCable ConnectionConnectionConnectionConnection

a. Connect the phone wire to the Recording Box’s LINE1, TEL1 is down-lead to Phone as showed.b. Connect the USBUSBUSBUSB cable into the USB port in the PC.

USBUSBUSBUSB BoxBoxBoxBox ConnectorConnectorConnectorConnector modemodemodemode：

IfIfIfIf the Power led on the Recording boxIs ON & the RUN led blinks, you havesuccessfully installed

PHONE LINEUSB Cable toPC

LINE

2

US

B

B

TEL

2

LINE

1

TEL

1

USB CableLineLine


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2.2.2.2. PCIPCIPCIPCI CardCardCardCard InstallationInstallationInstallationInstallation

a.a.a.a. Turn off the PC, remove the power cord and the chassis cover.b.b.b.b. Insert the PCI Card into the PCI slot. Press the card firmly and install the bracket screw which sec

ures the card firmly to the computer chassis.c.c.c.c. Connect the incoming phone line into the port of the recording card, as shown.

ZS-3108ZS-3108ZS-3108ZS-3108 connectconnectconnectconnect sketchsketchsketchsketch mapmapmapmap


RJ45 1 jack for 4 channels

SoundSoundSoundSound PlayerPlayerPlayerPlayer JackJackJackJack

3100 series is play connect by Jack

RJ11 jack 1 for 2 channels

SoundSoundSoundSound PlayerPlayerPlayerPlayer JackJackJackJack

3100 series is play connect by Jack


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3.3.3.3. PRIPRIPRIPRI 30B+D30B+D30B+D30B+D CardCardCardCard InstallmentInstallmentInstallmentInstallment andandandand ConnectionConnectionConnectionConnection

a.a.a.a. Turn off the PC, remove the power cord and the chassis cover.

b.b.b.b. Insert the PCI Card into the PCI slot. Press the card firmly and install the bracket screw which secures the card firmly to the computer chassis.

c.c.c.c. Connect the Input and Output Lines to the PRI Card as shown. If the greengreengreengreen ledledledled onononon thethethethe cardcardcardcard isisisis brigbrigbrigbrighthththt, the card has been successfullysuccessfullysuccessfullysuccessfully installedinstalledinstalledinstalled. If a red or green led is blinking, please check the connection and install again.

Note:Note:Note:Note: Connect the BNC T joint to the PBX port. If the PBX is connected by an RJ45RJ45RJ45RJ45 portportportport, install anImpedance Transducer (75 Ohms to 120 Ohms) and connect to the PBX.

dddd.... After installing the software, Please running & settingC:\MDR\PonicConfig.exe.C:\MDR\PonicConfig.exe.C:\MDR\PonicConfig.exe.C:\MDR\PonicConfig.exe.1. Click the Digital TRK voice recorder card, choose the Devoice0Devoice0Devoice0Devoice02. setting mode is : MonitoringMonitoringMonitoringMonitoring serviceserviceserviceservice

PRI LINE (BNC)RX:RX:RX:RX: input port TX:TX:TX:TX: output port

120 ohm RJ45 port to PBX


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e.e.e.e. Setting ““““PCM0PCM0PCM0PCM0””””& PCM1 Digital TRK line:1. SignalSignalSignalSignal modemodemodemode:::: ISDNISDNISDNISDN PRIPRIPRIPRI2. PCMPCMPCMPCM:::: TheTheTheThe DigitalDigitalDigitalDigital TRKTRKTRKTRK linelinelineline PCMOPCMOPCMOPCMO

g.g.g.g. After setting over, restartrestartrestartrestart TVRSTVRSTVRSTVRS, you can see the Right under angle by taskbar, showing the same following map is say the cards work fine.

h.h.h.h. When closure recording channel and unloading sound recording procedure please clicks on this server procedure the right key closure。

2.42.42.42.4 RecordingRecordingRecordingRecording SoftwareSoftwareSoftwareSoftware InstallationInstallationInstallationInstallation

AfterAfterAfterAfter installinginstallinginstallinginstalling thethethethe recordingrecordingrecordingrecording card,card,card,card, startstartstartstart thethethethe PCPCPCPC andandandand installinstallinstallinstall thethethethe RecordingRecordingRecordingRecording software.software.software.software.

1.1.1.1. Double click the Setup.exeSetup.exeSetup.exeSetup.exe file in the Installation CD.CD.CD.CD. Setup Wizard will guide you through theinstallation process.

2.2.2.2. A shortcutshortcutshortcutshortcut will be added in the Desktop and in the Programmenu under All Programs.3.3.3.3. Then, the Recording System software will run automatically.

TheTheTheThe intenseintenseintenseintense suggestionsuggestionsuggestionsuggestion makes the computer hard disk the district, the system default theVOC folder deposit in the DDDD::::, the user may elect in addition other addresses

1.1.1.1. The default setup path is C:\MDRC:\MDRC:\MDRC:\MDR and the default recording file path is D:\VOCD:\VOCD:\VOCD:\VOC2.2.2.2. If your hard disk has no partition and only the C drive, then the setup path and the recording path will b

e C:\MDR and C:\VOC respectively.3.3.3.3. If your D drive is a CD-ROM drive, then click ‘‘‘‘SystemSystemSystemSystem ->->->-> AdvancedAdvancedAdvancedAdvanced ---->DiskDiskDiskDisk ManagementManagementManagementManagement’ and chang


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e it to write able hard disk.

4.4.4.4. Insert the Keypro (software dog) (Plug and play. install automatically)Insert Keypro (software dog) , Windows will prompt you saying a new hardware was found. Now click on Search latest driver for the device (Recommended) and install the Keypro.

2.4.12.4.12.4.12.4.1 InstallingInstallingInstallingInstalling thethethethe PCIPCIPCIPCI CardCardCardCard

a.a.a.a. Turn ON the PC,Windows will automatically detect the new PCI card. For example, Win 2000 will prompt - Found New Hardware Other PCI Bridge Device (as shown below), andWin 98 will prompt – PCI Bridge and asks you to Click Next.

b.b.b.b. Now click on Search for latest drivers (Recommended), and then click Next.c.c.c.c. Insert the TelephoneTelephoneTelephoneTelephone RecordingRecordingRecordingRecording SystemSystemSystemSystem software CD in the CD-ROM drive.e.e.e.e. Choose the Destination, find the Driver folder and click Next. The system will now install the drivers.

Click FinishFinishFinishFinish, In the end.

2.2.2.2.5555 UninstallingUninstallingUninstallingUninstalling thethethethe SoftwareSoftwareSoftwareSoftware

Goto Desktop,StartStartStartStart menumenumenumenu ->->->-> AllAllAllAll Programs->Programs->Programs->Programs-> TelephoneTelephoneTelephoneTelephone RecordingRecordingRecordingRecording System->System->System->System-> Uninstall.Uninstall.Uninstall.Uninstall.

Note:Note:Note:Note: All user database and recording files in the folders: MDR, MDR BACKUP, ZDR and VOC will not beremoved. If you want to remove it completely, you should delete all folders individually.

lf-answer and leaving word in effective during the period of holidays and festivals.Including the setting of period from Monday to Sunday and holidays. If we choose Saturday and Sunday, the function of self-answer and leaving word will be in effective during the two days.And we should fill out the corresponding sound path. For example, we should set period of the national daywith the start date “10-01” and end date “10-07” and the corresponding sound path is VOCPATH.Note: the input format of holiday and festival is 2006-01-01, and the format of start date and end date mustbe as the picture shows.


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ChapterChapterChapterChapter 3333 SoftwareSoftwareSoftwareSoftware OperatingOperatingOperatingOperating InstructionsInstructionsInstructionsInstructions

3.13.13.13.1 MainMainMainMain MenuMenuMenuMenu (Console)(Console)(Console)(Console) DefaultDefaultDefaultDefault passwordspasswordspasswordspasswords is:is:is:is: 88888888888888888888The system displays the main menu on execution.

TheTheTheThe MainMainMainMain menumenumenumenu Includes:Includes:Includes:Includes: MMMMenu,enu,enu,enu, SSSShortcuthortcuthortcuthortcut functionfunctionfunctionfunction button,button,button,button, ChannelsChannelsChannelsChannels StatusStatusStatusStatus &&&& RunRunRunRun infoinfoinfoinfo

ChannelsChannelsChannelsChannels Status:Status:Status:Status: real time showing each Channels work status, (Recording, Free, Incoming caller, Dail Number, speaking Durations….)

RunRunRunRun Log:Log:Log:Log: This stores the history of important information so that it can be easily traced anytime.

Note:Note:Note:Note: The log is stored as run.log in C:\MDR and the files are automatically deleted when they exceed200 KB. They are also stored in the backup files.

1.1.1.1. IncomingIncomingIncomingIncoming CallCallCallCall Numbers:Numbers:Numbers:Numbers: Can save the details of the incoming call numbers. Setup:” Tools-> Advanced -> Save the detailed incoming call in CALLID*.TXT”.

2.2.2.2. SystemSystemSystemSystem Information:Information:Information:Information: Shows the channels for the current card and the card type.

3.3.3.3. StatusStatusStatusStatus Bar:Bar:Bar:Bar: Shows the available recording space and log history.

Shortcut function button

Menul

Products series & Software Version


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3.23.23.23.2 SystemSystemSystemSystem SetSetSetSettingtingtingting

Consists of SpecialSpecialSpecialSpecial NumberNumberNumberNumberManagement,Management,Management,Management, AutoAutoAutoAuto BackupBackupBackupBackup, RecordingRecordingRecordingRecordingWorkWorkWorkWork TimeTimeTimeTime,AdvancedAdvancedAdvancedAdvanced SetupSetupSetupSetup, ChChChChannelannelannelannel SeSeSeSettingttingttingtting, HardHardHardHard DiskDiskDiskDisk ManagementManagementManagementManagement, ExtensionExtensionExtensionExtension ManagementManagementManagementManagement, PasswordPasswordPasswordPassword SetupSetupSetupSetup, PBXPBXPBXPBX SettingSettingSettingSetting, AlarAlarAlarAlarmmmm and SeatsSeatsSeatsSeats Setup.Setup.Setup.Setup.

3.2.13.2.13.2.13.2.1 SpecialSpecialSpecialSpecial NumberNumberNumberNumber ManagementManagementManagementManagement

HereHereHereHere havehavehavehave 2222 comecomecomecome truetruetruetrue functions:functions:functions:functions:NotNotNotNot recordrecordrecordrecord specialspecialspecialspecial NumberNumberNumberNumber :::: You can set some special phone numbers that should not be recorded, forexample, when you access the internet or a fax call or a private call.

OnlyOnlyOnlyOnly recordrecordrecordrecord specialspecialspecialspecial NumberNumberNumberNumber,,,, thethethethe otherotherotherother callcallcallcall allallallall notnotnotnot recordingrecordingrecordingrecordingSample:Sample:Sample:Sample: ifififif onlyonlyonlyonly thethethethe recordrecordrecordrecord 10000100001000010000 NO.NO.NO.NO. settingsettingsettingsetting samesamesamesame forforforfor thisthisthisthis step.step.step.step.

1. choose the ‘Record Special Number Only2. put in the 10000 Tel NO.

3.2.23.2.23.2.23.2.2 AutoAutoAutoAuto BackupBackupBackupBackup

1.1.1.1. DatabaseDatabaseDatabaseDatabaseAutoAutoAutoAuto BackupBackupBackupBackup (indexmain.mdb)(indexmain.mdb)(indexmain.mdb)(indexmain.mdb)

When a call is finished, the call log data will be stored in the indexmain.mdbindexmain.mdbindexmain.mdbindexmain.mdb and in the BackupBackupBackupBackup DatabasDatabasDatabasDatabaseeee file.file.file.file. The default file name is D:\MDRD:\MDRD:\MDRD:\MDR BACKUP\Index2005-11.mdbBACKUP\Index2005-11.mdbBACKUP\Index2005-11.mdbBACKUP\Index2005-11.mdb, where ‘2005-112005-112005-112005-11’’’’ is the year (2005)and the month (11). Every month the system will automatically take backup of this database.

2.2.2.2. BackupBackupBackupBackup recordedrecordedrecordedrecorded filesfilesfilesfiles atatatat regularregularregularregular intervals.intervals.intervals.intervals. (You can set a time interval in minutes).DefaultDefaultDefaultDefault value:value:value:value: Not checked, interval is 30 minutes.

If check here, is onlyrecord following specialNumber in the list


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3.2.2.13.2.2.13.2.2.13.2.2.1 SystemSystemSystemSystem FilesFilesFilesFiles Backup:Backup:Backup:Backup: The User can customize the path for the Auto Backup. The default path is :::: \MDR\MDR\MDR\MDR BACKUPBACKUPBACKUPBACKUP

3.2.2.23.2.2.23.2.2.23.2.2.2 VoiceVoiceVoiceVoice FilesFilesFilesFiles BackupBackupBackupBackup

When a channel is recording, pausepausepausepause thethethethe backupbackupbackupbackup (when using a slower CPU, backup will affect the recording quality): The subscriber can customize the time for the Auto Backup. The system will automatically backup the data into and save in the designated path.

BackUpBackUpBackUpBackUp RecordingRecordingRecordingRecording filesfilesfilesfiles automatically,automatically,automatically,automatically, IntervalIntervalIntervalInterval isisisis (min):(min):(min):(min): can user-defined the Time, System willBackUp the file to save in the designated path by 30 minutes. same the picture.

System will Convert the Voc file toWAV when Auto BackUp

F:\database\dateF:\database\dateF:\database\dateF:\database\date

17:0017:0017:0017:00


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"Daily"Daily"Daily"Daily BackupBackupBackupBackup recordedrecordedrecordedrecorded filesfilesfilesfiles automatically"automatically"automatically"automatically" Set the Backup start time. If the start time is 17:0017:0017:0017:00, the system will automatically backup the file at 17:00 and save in the designated path.

AutoAutoAutoAuto BackupBackupBackupBackup totototo DVDDVDDVDDVD orororor CDRWCDRWCDRWCDRW (Nero(Nero(Nero(Nero 6.06.06.06.0 orororor aboveaboveaboveabove hashashashas totototo bebebebe installed):installed):installed):installed):When you enable this option,as shown, and setup the path for the DVD or CDRW, the system will backup the files to the DVD or CDRWat a specified interval of time.

InCDInCDInCDInCD Path:Path:Path:Path: is NERONERONERONERO software’s function, system will scratch the DVD disc which writes to regard as the hard disk to deposit the Voice files, uses this function to be allowed immediacy to read in the data

3.2.2.3.2.2.3.2.2.3.2.2. 3333 FTPFTPFTPFTP Backup:Backup:Backup:Backup:

Launch the FTP Backup function. Enter the FTP server’s IPIPIPIP addressaddressaddressaddress and portportportport numbernumbernumbernumber (usually port 21) and the accessing user’s user name, password and the backup path For the FTP, the system will upload thelist of voice files on the server’s port to the designated FTP path.

Note:Note:Note:Note: The ZS-U2100 series products havn’t this functions

3.2.3.2.3.2.3.2.3333 InitialInitialInitialInitial NumberNumberNumberNumber ProcessProcessProcessProcess (Head(Head(Head(Head code)code)code)code)

In order to identify phone numbers from the phone book or customer database, you have to delete or correct some abnormal Caller IDs and dialed numbers that have the telecom service headcode.

IncomingIncomingIncomingIncoming HeadcodesHeadcodesHeadcodesHeadcodesFor example, consider Caller ID: 075528282828. If you have set the area code in the Incoming headcodes, then the system will remove 0755, and search only 28282828 in the customer database (customer.zcsm). So it can popup the client information corresponding to the telephone no. ‘28282828’ from the database.

192.168.0.152

D:D:D:D: \\\\ BackBackBackBack UUUUpppp\\\\

21

123456

******============


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OutgoingOutgoingOutgoingOutgoing HeadcodesHeadcodesHeadcodesHeadcodesFor example, you are Dialing out 1790901022222222. Here 17909 is the headcode for the telecom long distance call service. The system has to Filter this headcode to search the correct information in the customcustomcustomcustomerererer databasedatabasedatabasedatabase (customer.zcsm(customer.zcsm(customer.zcsm(customer.zcsm).

3.2.3.2.3.2.3.2.4444 DiskDiskDiskDisk ManagementManagementManagementManagement

PleasePleasePleasePlease selectselectselectselect aaaa DiskDiskDiskDisk totototo savesavesavesave thethethethe recordedrecordedrecordedrecorded filesfilesfilesfilesEnter a Drive name to store the recorded files. (Do not enter a Read-only disk like a CDROM or a DVDROM drive.) The default drive is D:D:D:D: (If drive D: does not exist, then it is stored in C)

ToToToTo CompressCompressCompressCompress thethethethe RecordingRecordingRecordingRecording FilesFilesFilesFilesIn order to compress the voice recording, set “Y”. This would help you save disk space. (Note: The default value is “YYYY”.)

DialDialDialDial No.:No.:No.:No.: 179202179202179202179202010123456789

0

System Filter the HeadCode shows

0101234567890


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CompressionCompressionCompressionCompression Rate:Rate:Rate:Rate:Set 2 Rate compress is the Hardware compressing by hardwre, can recorder 70 hours HDD/G, theVoice file format is *.vc2*.vc2*.vc2*.vc2;(ZS-U2100, ZS-3100 series products default this setting)ZS-4200, D5130 series is 8 rate compress by hardware, can recorder 280 hours HDD/G, the file format is *.NTC*.NTC*.NTC*.NTC&&&& *.vc8*.vc8*.vc8*.vc8 , If choose “NNNN” is Create the voice is *.WAV*.WAV*.WAV*.WAV files.

LowLowLowLow HDDHDDHDDHDD spacespacespacespace warningwarningwarningwarningWhen the remaining hard disk space is less than the value specified, the system will popup a Warningwindow and displays the remaining HDD space available and the remaining recording time left, so that the operator will have enough time to deal with the situation. (Note: The default value is 500 MB.)

Max.Max.Max.Max. RecordingRecordingRecordingRecording LengthLengthLengthLength (in(in(in(in Minutes)Minutes)Minutes)Minutes)It is a good practice to avoid generating large recording files. The default value is 60 minutes for a single recording file. You can also use "FULL TIME RECORDING”, “AUTOAUTOAUTOAUTO SPLITSPLITSPLITSPLIT RECORDINGRECORDINGRECORDINGRECORDING” files inthis size.

LoopLoopLoopLoop RecordingRecordingRecordingRecording (erase(erase(erase(erase earliestearliestearliestearliest recordedrecordedrecordedrecorded filesfilesfilesfiles whenwhenwhenwhen theretheretherethere isisisis nononono space):space):space):space):Will automatically delete the first recorded files when there is no remaining space in the selected partition.

ReservedReservedReservedReservedHDDHDDHDDHDD spacespacespacespace valuevaluevaluevalue (MB):(MB):(MB):(MB):Will automatically alarm and stop recording when the available space is lower than this value. Used for designated the C disk as a storage device for the voice files when there is lack of system resource.Leave space for the virtual memory to avoid using up the system resources as it may cause the system to crash.

3.2.53.2.53.2.53.2.5 ExtensionExtensionExtensionExtension ManagementManagementManagementManagement

By using the TRK recording (recording the extension conversation work with the CallCallCallCall AccountingAccountingAccountingAccounting SoftwarSoftwarSoftwarSoftwareeee) and it can be very effective. Can identify the useruseruseruser‘‘‘‘ssss namenamenamename, department,department,department,department, passwordpasswordpasswordpassword corresponding to anextensionextensionextensionextension and to find out whether an extension is recording or not.


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EEEExplain:xplain:xplain:xplain: If setting the EXT123 is not record, this Extension dial call out or incoming caller all not record thelist & voice in the database, if user need keep the record in the Indexmain.mdbIndexmain.mdbIndexmain.mdbIndexmain.mdb, can setting the ““““YYYY””””in the ““““IfIfIfIf KeepInfoKeepInfoKeepInfoKeepInfo””””, but not save the Voc file.

KeepKeepKeepKeep EXTEXTEXTEXT recordrecordrecordrecordCommand:Command:Command:Command: IfIfIfIf settingsettingsettingsetting thethethethe ValueValueValueValue isisisis **123**123**123**123

When Setting the Extension is not record, system don’t save the recording list & Voice file, if user feeling is very important for this talk, can put the key value **123**123**123**123 on the phone key-presscan activation system record the voice file for this phone

Note:Note:Note:Note: thisthisthisthis functionfunctionfunctionfunction isisisis needneedneedneed settingsettingsettingsetting withwithwithwith ‘‘‘‘UserUserUserUser TVRSTVRSTVRSTVRS DTMFDTMFDTMFDTMF’’’’ bybybyby PBXPBXPBXPBXSettingSettingSettingSetting

3.2.63.2.63.2.63.2.6 PBXPBXPBXPBX SSSSettingettingettingetting

3.2.6.13.2.6.13.2.6.13.2.6.1 RecordingRecordingRecordingRecording inininin PBXPBXPBXPBX EEEExtensions:xtensions:xtensions:xtensions:To record PBX extensions Click System -> Advanced-> PBX Setting, Click on Enable PBX Trunk Rec.Mode, Open IP channel to Call Accounting Software and save it.

Note:Note:Note:Note: ThisThisThisThis functionfunctionfunctionfunction isisisis needneedneedneed PBXPBXPBXPBX cancancancan OutputOutputOutputOutput chargechargechargecharge bybybyby CallCallCallCall accountingaccountingaccountingaccounting system,system,system,system, thethethethe chargechargechargecharge billbillbillbill inclinclinclincludeudeudeude TRK,TRK,TRK,TRK, EXT,EXT,EXT,EXT, DialNO.(DialNO.(DialNO.(DialNO.( incoming/Outgoing)incoming/Outgoing)incoming/Outgoing)incoming/Outgoing) infoinfoinfoinfo cancancancan installedinstalledinstalledinstalled

StepStepStepStep 1:1:1:1:Choose with the red circle EnableEnableEnableEnable PBXPBXPBXPBX TrunkTrunkTrunkTrunk Rec.Rec.Rec.Rec. ModeModeModeMode & OpenOpenOpenOpen IPIPIPIP channelchannelchannelchannel totototo CACACACASsame picture, save it

EnableEnableEnableEnable OutputOutputOutputOutput totototo CallCallCallCall AccountingAccountingAccountingAccounting Softwre:Softwre:Softwre:Softwre: If User havn’t the PBX, need Charge the PhoneRecord, Can choose this option With Open IP channel to CAS (need install CAS)SettingSettingSettingSettingwithwithwithwith CASCASCASCASa. Sysmte\Database file setting\ GeneralesGeneralesGeneralesGenerales InformationjInformationjInformationjInformationj forforforfor DigitalDigitalDigitalDigital RecorderRecorderRecorderRecorderb. Sysmte\Database file setting\OpenOpenOpenOpen ChannelChannelChannelChannel totototo TelephoneTelephoneTelephoneTelephone voicevoicevoicevoice RecordingRecordingRecordingRecordingSystemSystemSystemSystemc. Choose PBX Type is ZDR2000 & save it


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UseUseUseUse PBXPBXPBXPBX OutputOutputOutputOutput infoinfoinfoinfo whenwhenwhenwhen recordrecordrecordrecord TRK:TRK:TRK:TRK: If the Out line DialNo. Can’t shows accurately by TVRS, can choose this Optin use the PBX Output with Call Accouting System.

UseUseUseUse PBXPBXPBXPBXOutputOutputOutputOutput infoinfoinfoinfo whenwhenwhenwhen recordrecordrecordrecord EXT:EXT:EXT:EXT: same for TRK this function

StepStepStepStep 2222:::: Enter the CASCASCASCAS SystemSystemSystemSystem \Database File Setting. Choose same the picture and Save.

StepStepStepStep 3333 TVRSTVRSTVRSTVRS : Enter the Channel Setting as shown. Enter Line No. , Set Type to TRK. You can find the relay number through the toll software using the phone to dial the external number with relay device. Setup the corresponding channel and save. Restart the recording software to take effect.

TRK must be as same as the TRK number output from the Call Accounting Software. (You can pick up anextension and dial out to see what the TRK shows in Call Accounting Software). Then input into TRK column.

StepStepStepStep 4:4:4:4:When a call ends, wait for a few seconds, goto Search & Play and you can find the Line No. Column showing the Extension number.


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3.2.73.2.73.2.73.2.7 ChannelChannelChannelChannel SetupSetupSetupSetup

LineLineLineLine No.No.No.No.：Input the corresponding phone numbers or characters (only numbers and English alphabets) togive indication of the channel.

Types:Types:Types:Types: Trunk-Line,Trunk-Line,Trunk-Line,Trunk-Line, Direct-Line,Direct-Line,Direct-Line,Direct-Line, Dial.Dial.Dial.Dial. The default is Line.

Available:Available:Available:Available: This option is used to switch on the channel or to switch it off. Options: "Y"-Enabled"Y"-Enabled"Y"-Enabled"Y"-Enabled and "N"-D"N"-D"N"-D"N"-Disabled.isabled.isabled.isabled.When option "N" is selected, the channel will not do anything.

Recording:Recording:Recording:Recording: Option "Y" allows you to record voice files. Option "N" forbids to record voice files. When "N"is selected, the channel will only capture the DTMF dialed number and the Caller ID, and the status line will display only blue letters. The recording file and the database will not be saved.

RecordingRecordingRecordingRecordingModeModeModeMode:::: Click Rec. Mode field, you can select the Recording Mode. The system supports 3 recording modes ：PHONEPHONEPHONEPHONE (default),(default),(default),(default), AUDIOAUDIOAUDIOAUDIO andandandandKEY.KEY.KEY.KEY.

PHONE:PHONE:PHONE:PHONE: For normal Telephone line recording. (This is the Default Setting).AUDIO:AUDIO:AUDIO:AUDIO: For microphone or Audio output line recording.KEY:KEY:KEY:KEY: For recording a conversation by pressing a telephone key. The default key for recording is and

pressing # or simply hanging up ends the recording.


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Seat:Seat:Seat:Seat: View of the fixed channel or channel numbers. The system can reflect the IP address for the seat group, receive or send call to the subscribers to and allow the screen to Popup.

TRKTRKTRKTRK Numbers:Numbers:Numbers:Numbers: Input the TRK numbers in the CallCallCallCall AccountingAccountingAccountingAccounting SystemSystemSystemSystem corresponding to the channel numbers to perform recording till the extension.

FullFullFullFull TimeTimeTimeTime Recording:Recording:Recording:Recording: This option is available only for Audio mode. When you want the channel to recordcontinually, select “Y”. Orelse select “N”.

SoundSoundSoundSound TriggerTriggerTriggerTrigger RecordingRecordingRecordingRecordingThreshold:Threshold:Threshold:Threshold: ZS-3100 series Value is: 1111-11-11-11-11 scopescopescopescope, 1 is tiptop valueZS-4200 series Value is: 0-380-380-380-38 scopescopescopescope, 38 is tiptop value

SilenceSilenceSilenceSilence TriggerTriggerTriggerTrigger value:value:value:value: only support ZS-4200 series, the Value is 0-380-380-380-38 scopescopescopescope, The value low isbe best sensitive

Ontime-Offtime:Ontime-Offtime:Ontime-Offtime:Ontime-Offtime: this option is contrapose of each channel working . Ontime is the time the channel starts working and Offtime is the time the channel stops working. These two working timezones have to be set.

Note:Note:Note:Note: YouYouYouYou havehavehavehave totototo restartrestartrestartrestart thethethethe TelephoneTelephoneTelephoneTelephone VoiceVoiceVoiceVoice RecordingRecordingRecordingRecording SoftwareSoftwareSoftwareSoftware totototo activateactivateactivateactivate it.it.it.it.

3.2.83.2.83.2.83.2.8 PasswordPasswordPasswordPassword

The system has default password protection. If you do not want the password protection, uncheck the option “Enable Password Protection”.

DefaultDefaultDefaultDefault PasswordPasswordPasswordPassword isisisis :::: 88888888888888888888


- 19 -

UserUserUserUser andandandandPassPassPassPasswordwordwordword

The user can add and change all rights, such as SystemSystemSystemSystem SettingSettingSettingSetting ,,,, Monitor,Monitor,Monitor,Monitor, DeleteDeleteDeleteDelete Recording,Recording,Recording,Recording, RecordinRecordinRecordinRecordingggg Requiry,Requiry,Requiry,Requiry, Exit,Exit,Exit,Exit, andandandand ValidValidValidValid Date,Date,Date,Date, etc.etc.etc.etc., Select ““““YYYY”””” to enable or ““““NNNN”””” to disable the functions in the differentfields. The user also can enter the Authorized channels like “1,1,1,1, 3,3,3,3, 5555” or "1-5,1-5,1-5,1-5, 7-97-97-97-9”.

TheTheTheTheAccessingAccessingAccessingAccessing RightRightRightRight forforforfor thethethetheWebWebWebWeb PlayerPlayerPlayerPlayer workingworkingworkingworkingwithwithwithwith thethethethe RecordingRecordingRecordingRecordingSystemSystemSystemSystem cancancancan alsoalsoalsoalso bebebebe SettingSettingSettingSetting hehehehere.re.re.re.

This User can Monitor listening, Find & player the Channels

Allow operation each day time is 09:00-23:00 by 01,02,03,04,05 channels

This User password Expire Date since :2007-09-28 to 2009-12-31

Only operation 01,05 channels

Only checking 175,178 Exstesion this Dial Number


- 20 -

3.2.93.2.93.2.93.2.9 SeatSeatSeatSeat SetupSetupSetupSetup (Popup(Popup(Popup(Popup Screen)Screen)Screen)Screen)

Enable IP Interface: By enabling this option, TVRS will use UDP protocol to send Customer Information to IP address list in the Seats table. The default port is “1972”.

3.2.103.2.103.2.103.2.10 AdvancedAdvancedAdvancedAdvanced SetupSetupSetupSetup

Language:Language:Language:Language: Set the Language for the interface. Default isAUTOAUTOAUTOAUTO The software detects the language from the Operating system automatically. USER:USER:USER:USER: The user sets the language. (Advanced(Advanced(Advanced(Advanced TooTooTooTool->Editl->Editl->Editl->Edit LocalLocalLocalLocal Language)Language)Language)Language)

SystemSystemSystemSystem includeincludeincludeinclude supportsupportsupportsupport ARAARAARAARA，FrenchFrenchFrenchFrench，HebrewHebrewHebrewHebrew，KoreanKoreanKoreanKorean，PolandPolandPolandPoland，SpanishSpanishSpanishSpanish，TurkishTurkishTurkishTurkish，PortuguesePortuguesePortuguesePortuguese，VietnamVietnamVietnamVietnam………… languagelanguagelanguagelanguage

This Function is only support With PBXPhone transfer Popup

If setting 010,0755 headCode in here, allThis headcode incoming caller all onlypopup to thisIP addressThe Group is can setting same name in

the Channel, the line incoming caller willonly Popup to this Group IP address


- 21 -

PlayingPlayingPlayingPlaying throughthroughthroughthrough thethethethe SoundSoundSoundSound Card:Card:Card:Card: Use the sound card to playback the recorded files, ZS4200, D5130Series all through the sound card player.

SSSSaveaveaveave NoNoNoNo answeransweransweranswer incomingincomingincomingincoming callscallscallscalls:::: This can be used to save an unanswered call log to the databaseDefaultDefaultDefaultDefault Value:Value:Value:Value: Disabled.Disabled.Disabled.Disabled.

OnlyOnlyOnlyOnly RecordRecordRecordRecord IncomingIncomingIncomingIncomingCallsCallsCallsCalls:::: If this is enabled, then the outgoing calls will not be recorded.DefaultDefaultDefaultDefault Value:Value:Value:Value: Disabled.Disabled.Disabled.Disabled.

EnableEnableEnableEnable SoundSoundSoundSoundAlarmAlarmAlarmAlarm:::: Default Value: Disabled.

HideHideHideHide screenscreenscreenscreen afterafterafterafter startupstartupstartupstartup::::When this option is enabled, after startup the system will hide the main software interface. It will only show a small icon with "LOGON" on the top left screen.Click "LOGON""LOGON""LOGON""LOGON" and enter the User ID and Password to logon and full screen will appear. DefaultDefaultDefaultDefault Value:Value:Value:Value: Disabled.Disabled.Disabled.Disabled.

RecorderRecorderRecorderRecorder ServerServerServerServer IPIPIPIP address:address:address:address: is support the Monitor listening channels by the local area networkCan use the RecorderPlayer tools running on each PC be checking& playing the voice file.

SoundSoundSoundSoundCardCardCardCard VoiceVoiceVoiceVoiceAmplificationAmplificationAmplificationAmplification:::: Adjust the volume level when playing back through the sound card.DefaultDefaultDefaultDefault Value:Value:Value:Value: 2.02.02.02.0

BeepBeepBeepBeep intervalintervalintervalinterval whenwhenwhenwhen recordrecordrecordrecord (in(in(in(in seconds)seconds)seconds)seconds):::: Set the interval (in seconds), for example if you set 5 seconds,it beeps at an interval of every 5 seconds.

AllowableAllowableAllowableAllowable MinimumMinimumMinimumMinimumRecordingRecordingRecordingRecording Length(s)Length(s)Length(s)Length(s):::: If a call is less than the Minimum Recording seconds, then itwill not be recorded. DefaultDefaultDefaultDefault value:value:value:value: 15151515 secondssecondssecondsseconds.

CancelCancelCancelCancel RecordRecordRecordRecordCommandCommandCommandCommand:::: You can press a key or a combination of keys on the phone to cancel the current recording. DefaultDefaultDefaultDefault Value:Value:Value:Value: #99##99##99##99#

KeyKeyKeyKey ModeModeModeMode:::: KeycodeKeycodeKeycodeKeycode forforforfor StartingStartingStartingStarting Rec.Rec.Rec.Rec. –––– ByByByBy pressingpressingpressingpressing DefaultDefaultDefaultDefault Value:Value:Value:Value: ****KeyKeyKeyKey ModeModeModeMode:::: KeycodeKeycodeKeycodeKeycode forforforfor StoppingStoppingStoppingStoppingRec.Rec.Rec.Rec. DefaultDefaultDefaultDefault Value:Value:Value:Value: ####

The default key for recording is **** andandandand presspresspresspressinginginging #### endsendsendsends the recording.


- 22 -

3.2.113.2.113.2.113.2.11 SettingSettingSettingSetting anananan AlarmAlarmAlarmAlarm

The main setup window shows how to e-mail the alarm information. Enter the sender’s SMTP address, User name and password and the receiver’s email address.

3.2.123.2.123.2.123.2.12 WorkWorkWorkWork TimeTimeTimeTime

The WorkTime is be dead againstall Channles recording work starttime & end time

CanCanCanCan settingsettingsettingsetting 4444 modemodemodemode timetimetimetime phasesphasesphasesphases

Setting the need Warningch

annels condition

Input the Mail sender Username

& password

If IdleTime last out 15 minutes not record or the BusyTime last out 30 minutes, system will send the Warning infor to the mail receiver, and have sound Alarm


- 23 -

3.2.133.2.133.2.133.2.13 ReplyReplyReplyReply SettingSettingSettingSetting (this(this(this(this functionfunctionfunctionfunction onlyonlyonlyonly supportsupportsupportsupport ZS-3208,ZS-U3002ZS-3208,ZS-U3002ZS-3208,ZS-U3002ZS-3208,ZS-U3002 products)products)products)products)

There are reply & leave words function, if ZS3208, U3002 series can setting here

3.33.33.33.3 FindFindFindFind &&&& PlayPlayPlayPlay ((((RecordRecordRecordRecordinginginging SearchSearchSearchSearch))))

RecordRecordRecordRecord SearchSearchSearchSearch ItItItIt’’’’ssss veryveryveryvery easyeasyeasyeasy totototo searchsearchsearchsearch andandandand totototo playplayplayplay thethethethe recordedrecordedrecordedrecorded voicevoicevoicevoice filesfilesfilesfiles fromfromfromfrom amongamongamongamongmanymanymanymany numnumnumnumberberberber ofofofof recordedrecordedrecordedrecorded voicevoicevoicevoice files.files.files.files. ClickClickClickClick "Find"Find"Find"Find&&&& Play".Play".Play".Play".

PlayPlayPlayPlay:::: select a recording list Click "PlayPlayPlayPlay” button . system will automatically play the selected file. If you wantto play the voice file with the default media player (Windows media player), please click “ExtractExtractExtractExtract thethethethe voicvoicvoicvoiceeee filesfilesfilesfiles” and save using the *.wav*.wav*.wav*.wav format.format.format.format.

Refresh:Refresh:Refresh:Refresh:Displays the latest updated call history and shows the current recording.

NotesNotesNotesNotes:::: WhileWhileWhileWhile monitormonitormonitormonitor listenninglistenninglistenninglistenning,,,, thethethethe voicevoicevoicevoice playerplayerplayerplayer doesdoesdoesdoes notnotnotnot work.work.work.work. You should exit that before running the voice player.

Can open the Month Indexmain.mdbfiles by Search & play

Can transform the Voicefile to *.WAV formatfiles by Search & play


- 24 -

3.3.13.3.13.3.13.3.1 ComplexComplexComplexComplex SearchSearchSearchSearch

ComplexComplexComplexComplex searchsearchsearchsearch condition:condition:condition:condition: Contains LineLineLineLine Number,Number,Number,Number, ChannelChannelChannelChannel Number,Number,Number,Number, UserName,UserName,UserName,UserName, Note,Note,Note,Note, HandledHandledHandledHandled By,By,By,By,EEEEXTXTXTXT,,,, OperationOperationOperationOperation Type,Type,Type,Type, Password,Password,Password,Password, CallCallCallCall StartStartStartStart datedatedatedate andandandand EndEndEndEnd date,date,date,date, CallCallCallCall StartStartStartStart timetimetimetime andandandand EndEndEndEnd time,time,time,time, etc., tosearch the voice files. It helps you to search according to Incoming,Incoming,Incoming,Incoming, Outgoing,Outgoing,Outgoing,Outgoing, NOAnswerNOAnswerNOAnswerNOAnswer,,,, AudioAudioAudioAudio,,,, RecRecRecRecordingMessage,ordingMessage,ordingMessage,ordingMessage, NormalNormalNormalNormal andandandand ImportantImportantImportantImportant typetypetypetype record.

CallCallCallCall ListListListList Report:Report:Report:Report: The recording files generate a report that can be printed and saved.

ChannelChannelChannelChannel SumSumSumSumReport:Report:Report:Report: The call duration and phone numbers of the voice files can be printed and saved.

Backup:Backup:Backup:Backup: Click Backup to back up the data to a specified directory. Each backup folder include theevery Voice file * Indexmain.mdb database

Choose the backup path


- 25 -

TheTheTheThe VoiceVoiceVoiceVoice filefilefilefile savesavesavesave rulerulerulerule::::

1. The Voice file default is save in D subarea harddisk D:\VOCD:\VOCD:\VOCD:\VOC \\\\2. each file is save in (20071011)(20071011)(20071011)(20071011) 20071011 <-> Year, Month, Day folderfolderfolderfolder under VOC folder.3. Recorded files are named in such a way that they do not get repeated.

ForForForFor example:example:example:example: File name 2002002002007101171011710117101109173109173109173109173100070007000700070102515225525010251522552501025152255250102515225525.wav.wav.wav.wav means a recording file for20020020020077771010101011111111 <-><-><-><-> YearYearYearYear,,,, Month,Month,Month,Month, DayDayDayDay090909091717171731313131 <-><-><-><-> HourHourHourHour,,,, MinuteMinuteMinuteMinute,,,, secondsecondsecondsecond 0007000700070007 <-><-><-><-> 7777 channelchannelchannelchannel0102515225525010251522552501025152255250102515225525 <-><-><-><-> DialNo.DialNo.DialNo.DialNo. (support(support(support(support 50505050 bitbitbitbit dialdialdialdial Number)Number)Number)Number)

4. Indexmain.mdb Database is save in MDRMDRMDRMDR folder,folder,folder,folder,There are month indexmain.mdb & Indexmain.mdb in the BackupBackupBackupBackup folderfolderfolderfolder underMDRMDRMDRMDR

3.43.43.43.4 MonitoringMonitoringMonitoringMonitoring aaaa ConversationConversationConversationConversation

ThereThereThereThere areareareare twotwotwotwowayswayswaysways totototo monitormonitormonitormonitor aaaa call:call:call:call:

1.1.1.1. ClickClickClickClick onononon thethethethe MonitoringMonitoringMonitoringMonitoring buttonbuttonbuttonbutton andandandand choosechoosechoosechoose aaaa ChannelChannelChannelChannel No.No.No.No.

You can listen to an ongoing conversation in that Channel viaan earphone or speakers. ClickClickClickClick ReturnReturnReturnReturn totototo quitquitquitquit listening.listening.listening.listening.

2.2.2.2. DoubleDoubleDoubleDouble clickclickclickclick thethethethe wantedwantedwantedwanted channelchannelchannelchannel onononon thethethethe statusstatusstatusstatus columncolumncolumncolumn ininininTheTheTheThemonitormonitormonitormonitor window.window.window.window.The blue color changes to red. You can listen to an ongoingconversation in that Channel using an earphone or speakers.DoubleDoubleDoubleDouble clickclickclickclick againagainagainagain totototo quitquitquitquit listening.listening.listening.listening.


- 26 -

3.53.53.53.5 ToolsToolsToolsTools andandandandAdvancedAdvancedAdvancedAdvanced ToolsToolsToolsTools

StopStopStopStop recordingrecordingrecordingrecordingWhenWhenWhenWhen silencesilencesilencesilence exceedsexceedsexceedsexceeds (sec.):(sec.):(sec.):(sec.):is only for Audio mode record function, the default value is 12 sec., if setting short low this time, the Voicewill divide into more files.

Multimeter:Multimeter:Multimeter:Multimeter: onlyonlyonlyonly forforforfor ZS-4200ZS-4200ZS-4200ZS-4200 series:series:series:series:If have a channels can’t record, can use this tools checking the line Voltage1.1.1.1. choose the Channel ID,2.2.2.2. press the Check button, tools will shows the Voltage3.3.3.3. setting more than ckeckckeckckeckckeck VoltageVoltageVoltageVoltage value to OffHookOffHookOffHookOffHook Voltage,Voltage,Voltage,Voltage,4. Save it & restart the TVRS software, system will checking this Voltage for this channel

The check Voltage is 23, Setting morethan value in OffHook Voltage is 26


- 27 -

3.63.63.63.6 TVRSTVRSTVRSTVRS ClientClientClientClient playerplayerplayerplayer (There(There(There(There areareareare ThreeThreeThreeThree wayswayswaysways totototo hearhearhearhear onononon thethethethe web)web)web)web)

3.6.13.6.13.6.13.6.1 SearchSearchSearchSearch andandandand playplayplayplay voicevoicevoicevoice inininin aaaa NetworkNetworkNetworkNetwork (LAN)(LAN)(LAN)(LAN)

ToToToTo FindFindFindFind &&&& PlayPlayPlayPlay onononon thethethethe LAN,LAN,LAN,LAN, dodododo asasasas follows:follows:follows:follows:

1. Install the Telephone Voice Recording System on the Client’s computer.2. Share C:\MDR folder with full rights to all clients. Setting a Password by Admin’s User.3. Share C:\VOC folder with full rights to all clients. Setting a Password by Admin’s User4. Via Network Neighborhood to find under TVRSTVRSTVRSTVRS ServerServerServerServer PCPCPCPC SharedMDRMDRMDRMDR folderfolderfolderfolder, running

the Client.exe programe, cancancancan FindFindFindFind&&&& play,play,play,play, MonitorMonitorMonitorMonitor listeninglisteninglisteninglistening bybybyby ClientClientClientClient5. Create a shortcut on the Client’s desktop, Can Run the shortcut of Client.exe in the future.

3.6.23.6.23.6.23.6.2 SearchSearchSearchSearch andandandand playplayplayplay voicevoicevoicevoice throughthroughthroughthrough thethethethe Web.Web.Web.Web.

3.6.2.13.6.2.13.6.2.13.6.2.1 SoftwareSoftwareSoftwareSoftware requirementsrequirementsrequirementsrequirements forforforfor installinginstallinginstallinginstallingWebWebWebWeb ServerServerServerServer ->->->->WinWinWinWin 2000200020002000//// 2003200320032003////XPXPXPXPInternet Information Service (IIS) version 6.0Microsoft .NET Framework 2.0Microsoft Data Access Components version 2.6 version or aboveNotes:Notes:Notes:Notes:All these softwares must be installed. Not necessary if you are usingWin 2003.

3.6.2.23.6.2.23.6.2.23.6.2.2 InstallingInstallingInstallingInstalling andandandand ConfiguringConfiguringConfiguringConfiguring thethethetheWebWebWebWeb PlayerPlayerPlayerPlayer softwaresoftwaresoftwaresoftwareAfterAfterAfterAfter successfulsuccessfulsuccessfulsuccessful installationinstallationinstallationinstallation ofofofof RecordingRecordingRecordingRecordingsoftware,software,software,software, dodododo asasasas follows:follows:follows:follows:

1.1.1.1. Select Add Components in Add and Delete programs in the Control Panel to add IISIISIISIIS ServiceServiceServiceService ManagerManagerManagerManager(Do not install this if this component already exists).

2.2.2.2. InstallInstallInstallInstall dotnetfx.exedotnetfx.exedotnetfx.exedotnetfx.exe (Framework).(Framework).(Framework).(Framework).

3.3.3.3. InstallInstallInstallInstall Mdac_typ.exe.Mdac_typ.exe.Mdac_typ.exe.Mdac_typ.exe.

4.4.4.4. Double-click setup.exe start installingTRS-WEBTRS-WEBTRS-WEBTRS-WEB. (The defaultdefaultdefaultdefault portportportport isisisis 80808080).

5.5.5.5. Enter C:\InetputC:\InetputC:\InetputC:\Inetput \wwwroot\TRS-WEB\wwwroot\TRS-WEB\wwwroot\TRS-WEB\wwwroot\TRS-WEB, open This folder PropertiesPropertiesPropertiesProperties totototo SaveSaveSaveSave option,option,option,option, choose &ADDASP.NETASP.NETASP.NETASP.NETMachineMachineMachineMachineAccountAccountAccountAccount (SYT\Aspnet)(SYT\Aspnet)(SYT\Aspnet)(SYT\Aspnet) groupgroupgroupgroup, change the allallallall optionoptionoptionoption isisisis AllowAllowAllowAllow

6.6.6.6. Setting the MDRMDRMDRMDR folderfolderfolderfolderADD toASP.NETASP.NETASP.NETASP.NETMachineMachineMachineMachineAccountAccountAccountAccount (SYT\Aspnet)(SYT\Aspnet)(SYT\Aspnet)(SYT\Aspnet) groupgroupgroupgroup, change the allallallall optionoptionoptionoption isisisis AllowAllowAllowAllow


- 28 -

7.7.7.7. Right click on MyMyMyMy ComputerComputerComputerComputer \ Management\InternetManagement\InternetManagement\InternetManagement\Internet InformationInformationInformationInformation Service\WebService\WebService\WebService\Web StationStationStationStation\\\\ DefaultDefaultDefaultDefault StaStaStaStationtiontiontion and click CreateCreateCreateCreate VirtueVirtueVirtueVirtue DiretoryDiretoryDiretoryDiretory. Install the software following the instructions of the software setupwizard and install it in the MDRMDRMDRMDR folderfolderfolderfolder.

8.8.8.8. RestartRestartRestartRestart thethethethe computer.computer.computer.computer.Web search address withinwithinwithinwithin thethethethe LAN:LAN:LAN:LAN: Example: 192.168.0.187/trs-web192.168.0.187/trs-web192.168.0.187/trs-web192.168.0.187/trs-webWeb search address outsideoutsideoutsideoutside thethethethe LAN:LAN:LAN:LAN: Example: 221.230.128.15/trs-web221.230.128.15/trs-web221.230.128.15/trs-web221.230.128.15/trs-web

IfIfIfIf youyouyouyou wantwantwantwant totototo accessaccessaccessaccess thethethethe webwebwebweb outsideoutsideoutsideoutside thethethethe LAN,LAN,LAN,LAN, youyouyouyou shouldshouldshouldshould setupsetupsetupsetup thethethethe locallocallocallocal IPIPIPIP addressaddressaddressaddress andandandand portportportport onononon tttt

hehehehe routerrouterrouterrouter withinwithinwithinwithin youryouryouryour LAN.LAN.LAN.LAN. ThisThisThisThis isisisis usuallyusuallyusuallyusually enteredenteredenteredentered inininin thethethethe virtuevirtuevirtuevirtuemanagermanagermanagermanager ofofofof thethethethe router.router.router.router. DefaultDefaultDefaultDefault PortPortPortPort iiii

ssss 80.80.80.80.


- 29 -

3.6.2.33.6.2.33.6.2.33.6.2.3 UsingUsingUsingUsing thethethetheWebWebWebWeb PlayerPlayerPlayerPlayer

After logging in, you can find the recording list and can hear the recorded files by directly clicking.

If you are unable to open the recording list window, disable the Popup Blocker as follows: Goto Internet Explorer. Click Tools-> Internet Options->Privacy->Uncheck Block Pop ups.

Input Info same TVRS Password\Us

er and Password setting

CanCanCanCan testingtestingtestingtesting bybybyby ::::Username: Sally Password: 12345678


- 30 -

4.4.4.4. CustomerCustomerCustomerCustomer IncomingIncomingIncomingIncoming CallerCallerCallerCaller IDIDIDID PopupPopupPopupPopup SystemSystemSystemSystem

Note: Need Out line have received Incoming Caller can use

4.14.14.14.1 SystemSystemSystemSystem BasicBasicBasicBasic Features:Features:Features:Features:

● Support English/Chinese-Simp/ Chinese-TradWindows 2000/2003/XP。

● Support SQL Server & Access Database

● Support send the file, communications by LAN

● When phone ring system shows Incoming Caller Idinfo,(customer company, address,ATTN, Tel)

● Have customer Database management function

● Have Incoming Caller Id management function, Black listshows

● Have Sales recording management function

● Support User popedom Level

● Customer management have mail address, WEBSETaddress link, can logon as soon.

● Have Customer Service management function

● Support User-defined setting Products list, service type,customer group, Langue

● Support Inquiry & Printer Report

● Support Access, Excel, SQL Server database switch toPopup system Database

● Support Database Auto BackUp

4.24.24.24.2 SSSSystemystemystemystem RequirementRequirementRequirementRequirementWindows Operation SystemInstalled Telephone Voice Recording System, need is work in the course of natureSQL Server Version： Need have installed SQL server Databse Server, There are SQL server database in thePopup folder \ database

4.34.34.34.3 SoftwareSoftwareSoftwareSoftware InstallInstallInstallInstall StepStepStepStep1.1.1.1. Double click the Setup.exeSetup.exeSetup.exeSetup.exe file in the Installation CD.CD.CD.CD. Setup Wizard will guide you through the

installation process. C:\Program Files\Popup2.2.2.2. A shortcutshortcutshortcutshortcutwill be added in the Desktop and in the Programmenu under All Programs.3.3.3.3. Then, the Popup System software will run automatically.

4.4.4.4.4444 SoftwareSoftwareSoftwareSoftware UninstallUninstallUninstallUninstallGoto Desktop,StartStartStartStart menumenumenumenu ->->->-> AllAllAllAll Programs->Programs->Programs->Programs-> PopUP-PopUP-PopUP-PopUP->>>> Uninstall.Uninstall.Uninstall.Uninstall.


- 31 -

4.4.4.4.5555 PopUpPopUpPopUpPopUp systemsystemsystemsystem operationoperationoperationoperation explainexplainexplainexplain

4.4.4.4.5555.1.1.1.1 FirstFirstFirstFirst LogonLogonLogonLogon SettingSettingSettingSettingNeed Setting Database links in the first running this System, following setting Step:LinkLinkLinkLink totototo SQLSQLSQLSQL ServerServerServerServer databasedatabasedatabasedatabase

a. Run the Popup.exe, Enter “System”menul, Click “Log On” option, Default DEMO Password ：

88888888888888888888b. Press Hot key F8, showing Database setting option, setting it same the picturec. if success, save & restart the Popup system Log on by Demo user

4.5.24.5.24.5.24.5.2 ConnectionConnectionConnectionConnectionWithWithWithWith AccessAccessAccessAccess1. Run the Popup.exe, Enter “System”menul, Click “Log On” option,

Default DEMO Password ：888888888888888888882. Press Hot key F8, showing Database setting option, SelectACCESS & path3. Testing Connection, if success, please save the setting4. restart the Popup system Log on by Demo user

Click the Greenrefresh button

Can choose the Popupdatabase serverserverserverserver PCPCPCPC name orinput the PC IP address

Input the Database UserUserUserUser nnnnameameameame &&&& password,password,password,password, seethe installed database info

Select the Database andTest connection If showsSuccess, savesavesavesave thethethethe settingsettingsettingsetting

Press Hot key F8,showing Databasesetting option


- 32 -

4.5.24.5.24.5.24.5.2 PopupPopupPopupPopupMainMainMainMain operationoperationoperationoperation picturepicturepicturepicture explainexplainexplainexplain

Client info is showsby linkman list

Client info is showsby company list

Incoming Caller shows &management

Seat Clerk online, Can Chat & send the file byLAN

Sales consignment ADD,Print & managerment

Clerk Info ADD,Work Planning

Input Search optionLinkman or companyname in here, thenClick the Search button

Click right key showsAddNew option, canadding new Clientinfo


- 33 -

4.5.24.5.24.5.24.5.2 PopupPopupPopupPopupSystemSystemSystemSystem ConfigConfigConfigConfig

Setting Company info to here, If Print the Sales co

nsignment inform list include this info


- 34 -

AppendixAppendixAppendixAppendix 1111

ConnectingConnectingConnectingConnecting thethethetheAnalogAnalogAnalogAnalog RecordingRecordingRecordingRecording cardcardcardcard forforforfor aaaa DigitalDigitalDigitalDigital PhonePhonePhonePhone

"Digital"Digital"Digital"Digital FeatureFeatureFeatureFeature phonephonephonephone HandsetHandsetHandsetHandset recording"recording"recording"recording"

The TVRS has a unique feature for handset recording unlike common recording software that can only dorecording. The TVRS can get the dialed number and tell whether it is an incoming / outgoing type from theCAS after the call is finished.)

"Internal"Internal"Internal"Internal DiagramDiagramDiagramDiagramofofofof aaaa Handset"Handset"Handset"Handset"

HandsetHandsetHandsetHandset RecordingRecordingRecordingRecordingModeModeModeMode IIII

Speaker Connect to Recording Card.

The recording mode should be changed to ‘Au

dio’ in ‘System ->Channel setting ‘

Speaker

RJ11-4 Plug

To Phone Instr

Microphone


- 35 -

HandsetHandsetHandsetHandset RecordingRecordingRecordingRecordingModeModeModeMode IIIIIIII

There are usually two types of wire sequence found in a handset. They are:

4444 WireWireWireWire ---- 2222 WireWireWireWire HandsetHandsetHandsetHandset LineLineLineLine ConverterConverterConverterConverter ConnectionConnectionConnectionConnectionDiagramDiagramDiagramDiagram

This method of recording from a digital phone has an excellent quality, because both the SPEAKER and MIC signals are mixed and amplified. So they are very well balanced, the local voice level will not be too lowand the remote voice not too high.

ThankThankThankThank youyouyouyou forforforfor usingusingusingusing ourourourour Product.Product.Product.Product. IfIfIfIf youyouyouyou havehavehavehave anyanyanyany suggestionssuggestionssuggestionssuggestions orororor questions,questions,questions,questions, pleasepleasepleaseplease feelfeelfeelfeel freefreefreefree totototo conconconcontacttacttacttact usususus orororor anyanyanyany ofofofof ourourourour agentsagentsagentsagents worldwide.worldwide.worldwide.worldwide.

MIC +SpeakerSpeakerMIC -

MIC +MIC -Speaker

Speaker

Type A RJ11-4 Plug

（Mostly）

Type B RJ11-4 Plug

（Rare）

QL-T01QL-T01QL-T01QL-T01

DCDCDCDC 9V9V9V9V PowerPowerPowerPower AdaptorAdaptorAdaptorAdaptor

ToToToTo RecordingRecordingRecordingRecording cardcardcardcard

RJ11RJ11RJ11RJ11 JackJackJackJack

ToToToTo PhonePhonePhonePhone Set

ToToToTo HandsetHandsetHandsetHandset

Documents

Tvrs Manual Eng, Sistema de Grabacion Telefonica de Voz