UNESCO Web Administrators Group UNESCO Portal Workshop 25 November 2004

UNESCO Web Administrators Group

UNESCO Portal Workshop25 November 2004


Who are we ?

Web Administrators: ED - Fouzia Jouot-Belhami (P2)

SC - Pilar Chiang-Joo (P3 – also LAN manager)

SC (Water)– Pilar Gonzalez (P2 - Consultant)

SHS – Petra van Vucht Tijssen (P2)

CLT - Naïma Boumaiza (P2)

CI - Igor Nuk (P2)

BPI – Chakir Piro (Arabic, Chinese, Russian) (P2 - Consultant)

Senior Web Administrator: BPI - Richard Cadiou (P3)

System Administrator: DIT – Eric Lannaud (P3)

Editorial Co-ordinator: ED – Anne Muller (P3)

Editor/Marketing: BPI – Stephen Roberts (P3 – Consultant)

FO Co-ordinator: BFC – Jaco Du Toit (P2)

Training Co-ordinator: BPI – Diederick De Jongh (P2 – Consultant)

Computer Applications Specialist: ERC – Monica Crutescu (P3)


What we do ?

• Regular Co-ordination meetings

• Albert Working Group UNESCO Entreprise Search Strategy

• Project of Service Level Agreement for delivery of Web Services

• Functional Architecture review Working Group

• Participation in specific Working Groups - Search & Marketing Promotion Campaign,

- Web Data- HQ/FO

• UNESCO Browser Working Group


Why the UNESCO BROWSER?

• Need for common layout, navigation and ergonomic principles arose from series of user tests on the UNESCO portal and a WebWorld evaluation performed in early 2004

• User tests emphasized that some basic functions (such as navigation blocks, printing, home button to name a few) differed from site to site. These differences prevented users from learning how to navigate and easily find content.

• Remarks/demands from users : - Theme-based browsing - Common navigation principles across sectors/themes

- Ability to search- Strengthen portal’s usability- Improve accessibility (especially for users with disabilities)- Multilingualism


What is the UNESCO BROWSER?

• A blueprint for websites inside the UNESCO portal.

• A model or template to be followed by project managers, web administrators and graphic designers who develop websites for the UNESCO portal.

• A compilation of layout guidelines, editorial principles and technical rules that provide a structure while adhering to a logical common framework.

• A mean of achieving ‘Accessibility for All’ on UNESCO Portal


What is the UNESCO BROWSER?

UNESCO Web Administrators GroupUNESCO BROWSER , HOW to implement?

• UNESCO Browser is a living document to be updated twice a year to respond to changes and needs by Committee (WG)

• The date of December 15th has been set for preparing draft Administrative Circular for DDG review

• FOs/Institutes to contribute to UNESCO Browser, input to be integrated in next six-month review of document

• In absence of validated graphical chart for the Organization, the UNESCO block logo as developed by (Pilot Corporate) will be integrated in the UB, should this block be reviewed, it will be revised in UB.

• Glossary needs to be expanded and Label to be translated in AR, RU, ZH

• Complete Implementation by June 2005

• Common graphical elements (topbar tabs, icons) to be designed and approved (CI pilot)

UNESCO Web Administrators GroupService Level Agreement for Web Services – Why?

• FOs/Institutes to contribute to SLA

• SLA to be finalized and implemented by mid 2005

– Setup modality of collaboration

Mutual responsibilities (web workers community - DIT)

– Define support needs

– Define quality of support within the given UNESCO framework

Human resources

Infrastructure in place

Budget issues

“Institutional” constrains

UNESCO Web Administrators GroupService Level Agreement for Web Services – Why?

– Setup modality of collaboration

Mutual responsibilities (web workers community - DIT)

– Define support needs

– Define quality of support within the given UNESCO framework

Human resources

Infrastructure in place

Budget issues

“Institutional” constrains

UNESCO Web Administrators GroupSLA - Infrastructure

• Physical network• Load balancing• Servers• Internet Connectivity• Backup

UNESCO Web Administrators GroupSLA – Application Management

• Operation systems• Protocols and standards• Web servers, net. applications & frameworks• Profiling, Push/On-demand distribution• CMS• Search engines• GIS• Databases• Communication and collaboration tools• Custom applications

UNESCO Web Administrators GroupSLA – Application Management

• Operation systems• Protocols and standards• Web servers, net. applications & frameworks• Profiling, Push/On-demand distribution• CMS• Search engines• GIS• Databases• Communication and collaboration tools• Custom applications

UNESCO Web Administrators GroupSLA – Security

• Physical premises• Hardware• Network devices and installations• Protocols• Applications• Data

UNESCO Web Administrators GroupSLA – Security

• Physical premises• Hardware• Network devices and installations• Protocols• Applications• Data

UNESCO Web Administrators GroupSLA – Monitoring & Auditing

• Monitoring of all protocols and web applications / services

• Restorations of failed protocols and services

UNESCO Web Administrators GroupSLA – Monitoring & Auditing

• Monitoring of all protocols and web applications / services

• Restorations of failed protocols and services

UNESCO Web Administrators GroupSLA – Management

• Log management• SSL certificates management• Domain Names Management (technical component)• Mangement of Alias (technical component)• Custom Application development• Accounts management• Mirroring• Helpdesk• New request management/handling• Scalability management• Auditing• Planning of development

UNESCO Web Administrators GroupSLA – Scalability

• Usage and growth• New technologies• Response to performance standards• Needs and requirements

UNESCO Web Administrators GroupSLA – Web Workers

• Web Workers Collaborative and Working Tools• MSN Messenger (or other)• MS Visio• Read Access to streaming formats (Real Media/Windows Media/Quicktime files)• Search Marketing & Promotion Campaign management tool

UNESCO Web Administrators GroupSLA – Communication

• Communication channels (maintenance, improvements, etc…)

• Regular meeting between all parties of SLA • Periodicity of SLA

UNESCO Web Administrators GroupAlbert – UNESCO Entreprise Search Strategy

• Short presentation UESS

• FOs/Institutes to review and adopt UESS

• UESS complete implementation of stage 1 & 2 by mid 2005

Promotion & Marketing ofUNESCO.ORG

Workgroup established as a sub-group of the ALBERT search engine deployment team.

Main task:

Establish guidelines & workflow for promote pages

Stephen Roberts (BPI/ENM), Chair

Fouzia Jouot-Belhami, WebAdmin, ED

Jaco du Toit, Coordination Field Offices

Expanded Team: Richard Cadiou (Principal WebAdmin, BPI/ENM),

Anne Muller (Information Officer, ED)UNESCO Portal Workshop SMPC – 25/11/04

Workgroup => SMPC

1st Conclusion : Promotion and marketing is much larger!

Thus, “SMPC” workgroup was formed:

Search

Marketing

Promotion

Campaign

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UNESCO Portal Workshop SMPC – 25/11/04

What is a promote page?

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When to use promote pages?

• Push timely content: event-based

• Content promotion fix technical problems

• Editorial promotion vs. Product Promotion– Event / INFOCUS– Media / Press release– Meeting– Free Publication– Book– Future products ?

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Promote Pages: Workflow

Level 1 Editors (Major Themes / Regions)

BPI / ENM

Activate!

Note: Manual process vs.Automation

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Promote pages: Form

TITLE (max 10 words): Quality of education insufficient to achieve Education for All by 2015

SHORT DESCRIPTION: The 2005 edition of the EFA Global Monitoring Report focuses on the lack of educational quality worldwide

KEYWORDS: (3) EFA, Education for All, Monitoring Report

URL: www.efareport.unesco.org

PROMOTION START DATE: 01/11/2004PROMOTION END DATE: 01/03/2005

REQUESTED BY: ED Editorial Board (promotion planning)VALIDATED BY: Anne Muller, Editorial Coordinator, EDVISA BPI: (Planning)

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http://www.efareport.unesco.org/

Guidelines:Exploiting Results

Ordering Promoted Results• Event / NEWS (KO or Topic)• Free document• Publication (for sale)• Other products

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Simple, added value phrase

-Teaser vs. Title

-Enticing, leading phrasing

-Not always stand-along phrase

Avoid acronyms and institutional jargonEx: UNESCO Director-General Koïchiro Matsuura visits the First Annual Meeting of the NEPC Working Group to Establish....

Maximum of three promos per keyword

Guidelines:Writing to Promote

Tools/Methods for Web Promotion

Current:

Promote pages Newsletters Mailing lists Usage

Statistics

Future:

Alias Mgmt.User profilingRSS feedsXML exports

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Synergy of basic web tools

Confect with Simplify (and other CMS)

Push with promotions (Albert)

Distribute with e-mail server (SYMPA)

Measure sucess with statistics (E-STATS)

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Next steps for task force

Newsletters

Export XML, RSS User profiles Pay for placement UNESCO (Google, etc.) Sponsored links

Join us!

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Functional Architecture Review – Why?

• Need to integrate workflow/processes

• Need to integrate profiling/user preferences facilities

• Need to provide on the fly page generation (query-level3)

• Need to integrate Portal Indexation Centre to all applications

• Need to strengthen SISTER role in data capture for Portal

• Need to improve reliability of services

• Need to provide working tools for programme implementation

• Need to re-focus usage of proprietary applications in line with partnerships (Microsoft, HP, Intel, ESRI)

• Need to increase/re-focus usage of OpenSource applications

• Need to include UNESCO Browser & SMPC requirements

• Need to integrate portal data in production process of paper publications


Functional Architecture Review – How?

• Strengthen FO/Institutes implication in process

• Share & Federate services & specialist applications

• Adopt & Customize Open Source CMS framework?

• Share & Federate human & financial resources

• Strengthen Technical Infrastructure


Microsoft Platform - COPs

• Pilot Project• 3 communities of practice

• IFAP• Multilingualism in cyberspace• ICT and Education

• Internal UNESCO community• Capacity building exercise


Functional Architecture Review – How?

Directory

Pull Push Collaboration/Communities Profiling

MailRSS

Monitoring tools, content providers, ...

Search engine/ XML Repository / other content repository tools


What Next?

• Meeting with Web Administrators Group Friday 26/11 9.30 – 13.00

- to plan concrete actions very short term (statistic tools, application sharing, etc.. )

•Information note for Directors/ADGs, DDG and colleagues from non-represented offices/institutes

- to organize workflows between FO/institutes, Sectors Web Administrators along thematic & regional affinities

- to discuss post descriptions / perfoweb issues

Functional architecture : past activities

• Work has been going on for more than 2 years– Installation of Simplify(CMS),

Albert(SearchEngine), Sympa(Mass mailing),etc.

– Design of a functional architecture– Work on the data (XML repository),

categorisation – Work on the presentation (static)

Functionnal ArchitectureConsultation Internet

Other Sites

Content Management

Static

Presentation

Profiling

NewsMailing

Multimedia

CategorizationIndexation

Metadata repository

XML

Members directory

LDAP

Thesaurus

Search

engin

e

Connectors

DiscussionForum

GatewayUnique

Webmasters

WEB architecture: PULL

FireWall

CMS

BD

CMSCMSOthers services

BDBDBD

FrontalPu

bli

cP

rivé

FrontalRedirector

Pu

bli

cP

rivé

FrontalRedirector

HA

High Availability (HA)

Security

Easy acces

Base de données Master Base de données Slave

HA

Accelerator

FireWall

HA

Developpment plateform

Internet band-width=12Mbits Max 34MServers:

UNIX/LINUX: Linux Debian (opensource) mainly Windows: Win2000

Web and applications serversApache 1.3.29 (php, perl, python,ssjs) – IIS (asp, php) – Tomcat-

JBOSS (Java, jsp, J2EE)Databases

Mysql (v3, v4-unicode), sqlserver, greenstone, basis, accessLists, massmailing, worksgroup

SYMPA, UBB

CMS :SIMPLIFY, TYPO3

Repository of all the sourcesCVS.UNESCO.ORG

EDI: Eclispe (open-source)

Search Engine ALBERT


Multilingual CMS – TYPO3

• MySQL / UTF-8 • Structure / Content Elements • Templates • Languages • Extentions

• BackEnd : http://typo37.unesco.org/typo3• FrontEnd : http://typo37.unesco.org

http://typo37.unesco.org/typo3

http://typo37.unesco.org/

Documents

UNESCO Web Administrators Group UNESCO Portal Workshop 25 November 2004