Unidad I Procesos

7/18/2019 Unidad I Procesos

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Proceso

Input Corriente

de entradaOutput Corriente

de Salida

• Input – La mmpp o datos con los que se trabaja durante el proceso.

• Proceso - Serie de acciones para confeccionar un producto o servicio encondiciones y especificaciones demandadas por un cliente.

• Output - El producto o datos que resultan de la operation de un proceso.

• Ejemplo del Árbol: Un árbol recibe materia y energía (insumos o corrientes

de entrada) a partir del aire y del suelo, pero a su vez entrega oxígeno alambiente (productos o corrientes de salida), aparte de otros elementos comoson las flores, los frutos, madera, belleza, aromas, entre otros.

COMPONENTES DE UN PROCESO

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Proceso

Input Output

• "$#>++-#$ m [+0,2 4)(4()/0(2. ,- +&,-' .- 4)(/,6(=

• !"#$% m %- >.5,)0.- ( 3.5(6 /(2 -(6 *+, 6, 5).<.N. 3+).25, ,- 4)(/,6(=

• "$#.+/# m &,)0, 3, .//0(2,6 *+, 6, 3,<,2 ),.-0L.) 4.). 6.;6:./,) -(6

),*+,)0>0,25(6 3,- /-0,25,=

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,g5,)2(

hSi`2 _4 W<5H32 _4 id "123452



S< 4b"145< 32b2 id 32d`id\2 _4 "1234525

Requerimientos

Output

Anticipación

Retroalimentación

Requerimientos

Output

Anticipación

Retroalimentación

Requerimientos

Output

Anticipación

Retroalimentación

ProveedoresExternos

Actividad Actividad Actividad

Requerimientos

Output

Anticipación

Retroalimentación

ClientesExternos

• Un proceso es una serie de actividades que transforman inputs en outputs planeados

• Las actividades de las cadenas cliente - proveedor, forman los procesos de negocios

Empresa

EL ENFOQUE DE PROCESOS DE UNA COMPA A

PROVEEDORES

Ventas Logística Producción Finanzas Dist ribución

CLIENTES

Proceso 1

Proceso 2

Proceso 3

COMPAÑÍA

¿ Cuál es el Proceso ?

2:

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Nosepuedemos

Nosepuedemostra

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Nosepuedemos

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S%W%$J#&

SLA Elaboración de Batidoen Control

SLA Horneoen Control

SLA Dosificación deManjar fuera de Control

SLA Dosificación deChocolate fuera de Control

SLA Producto Finalfuera de Control

LIC LCC LSC

LIC LCC LSC

LIC LCC LSC

LIC LCC LSC

LIC LCC LSC

LIC LCC LSC

SLA Corte de bizcochoen Control



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