Unit Fourteen

Room Service 餐旅英文與會話 3

Lesson One Taking Orders

Captain: Good evening, Room Service. May I

help you?

Guest: Yes, I’d like to order breakfast for

tomorrow morning.

Lesson One Taking Orders

Captain: What kind of breakfast would you like?

Guest: I prefer American Breakfast.

Lesson One Taking Orders

An American breakfast includes eggs and meat.

A continental breakfast doesn’t typically include eggs or meat.

Lesson One Taking Orders

Captain: At what time shall we serve it to you?

Guest: Could you serve it at nine o’clock in the

morning?

Lesson One Taking Orders

DialogueCaptain: Good evening, Room service. May I help you?Guest: Yes, I’d like to order breakfast for tomorrow morning.Captain: What kind of breakfast would you like,

Chinese or Western breakfast?Guest: I prefer American breakfast.Captain: Certainly, ma’am. Go ahead, please.

Lesson One Taking Orders

Guest: I’ll have soft boiled eggs, white toast with butter, and one orange juice.

Captain: Would you like bacon, sausage or ham

with your eggs?

Guest: Bacon, please.

Captain: Would you like coffee or tea?

Guest: Bring me a pot of hot tea with a slice of

lemon, please.

Lesson One Taking Orders

Captain: Certainly, ma’am. Would you like

anything else?

Guest: No, that’s all.

Captain: Let me repeat your order. Soft boiled

eggs with bacon, white toast with

butter, orange juice, and hot tea with a

slice of lemon. Correct, ma’am?

Guest: That’s right. Thank you.

Lesson One Taking Orders

Guest: Could you serve it at nine o’clock in the

morning?

Captain: Certainly, ma’am. May I have your

name and room number?

Guest: This is Smith in room 506.

Captain: Thank you, Ms. Smith. Have a good

night.

Lesson Two Explaining the Charge

Guest: May I have my bill?

Clerk: Here it is. Please sign your name here.

Lesson Two Explaining the Charge

Guest: The total is more than what I thought it

would be. Could you explain these

charges to me?

Clerk: Yes, ma’am. A 15% room service charge

and 5% tax are added to the total in your

bill.

Lesson Two Explaining the Charge

DialogueClerk: Good morning, Ms. Smith. Here is your American breakfast.Guest: Thanks. Please put the trolley over

there. May I have my bill?Clerk: Here it is. Please sign your name here.Guest: Hold on a minute. The total is more than what I thought it would be. Could you explain these charges to me?

Lesson Two Explaining the Charge

Clerk: Yes, ma’am. A 15% room service charge

and 5% tax are added to the total in your

bill.

Guest: Oh, I see. Thank you.

Clerk: Please enjoy your meal. Have a good

day!

Lesson Two Explaining the Charge

Dialogue

Clerk: Room service, may I help you?

Guest: This is Smith in room 506. Would you

please send up a bottle of Taiwan beer

to me?

Clerk: Certainly, ma’am. Is that all?

Guest: Yes, that’s all.

Clerk: Is this your first room service order today,

ma’am?

Guest: Yes, that’s right.

Lesson Two Explaining the Charge

Guest: I’m afraid that the minimum charge for any first

order is NT$300. One beer is only NT$150, but

we’ll still charge NT$300 even nothing else is

ordered. Do you need anything else?

Guest: Does the total include the service charge

and tax?

Clerk: Yes, it does.

Guest: Well, I’ll just take one beer anyway.

Clerk: Thank you, ma’am. We’ll send it up to you right

away.

Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes

Room Service: Where do you want this tray

placed?

Guest: Put it on that table.

Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes

Room Service: They are called Chinese dumplings. Please dip them into the special sauce before eating. The special sauce is a mixture of soy sauce, sesame oil, and some spices.

Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes

dumpling soy sauce

sesame oil spices

Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes

DialogueRoom service: (Knocking on the door)Guest: Who is it?Room Service: This is room service. I have a meal for Ms. Smith.Guest: (Opening the door) Come in, please.Room Service: Good morning, Ms. Smith. Here is your order. Where do you want this tray placed?

Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes

Guest: Just put it on the table, please.

Room Service: They are called Chinese

Dumplings. Please dip them into

the special sauce before eating.

The special sauce is a mixture

of soy sauce, sesame oil, and

some spices.

Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes

Guest: What’s that over there?

Room Service: It’s Chocolate Cream Pie for

your dessert.

Guest: It looks delicious.

Room Service: May I fill the coffee for you now?

Guest: Yes, please.

Room Service: Will there be anything else, Ms.

Smith?

Guest: No, that’s all. Thank you. May I have the bill?

Lesson Three Sending Orders to the Guest’s Room and Introducing the Dishes

Room Service: Here it is. There is a 20%

service charge for room service.

Guest: I see. Charge it to my account, please.

Room Service: Yes, Ms. Smith. Please enjoy

your meal.

Exercise

1. Compared to American breakfast, ________ breakfast doesn’t include eggs.2. Captain: Good evening, Room Service. May I _______ you? Guest: Yes, I’d like to _____ breakfast for tomorrow morning. 3. Guest: May I have the bill? Clerk: Here it is. Please _____ your name here.

Exercise

4. Room Service: Good morning, sir. Here is

your order. Where do you

want this tray _____?

Guest: Just put it on the ______, please.

5. Room Service: May I fill the coffee for you

now?

Guest: ______________