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UNIVERSAL SERVICE SYMPOSIUM 2014 Sustainability For USP projects Afizulazha bin Abdullah 21 st May 2014

UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

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Page 1: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

UNIVERSAL SERVICE

SYMPOSIUM 2014

Sustainability For USP projects

Afizulazha bin Abdullah

21st May 2014

Page 2: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

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Page 3: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

CELCOM’S USP PRESENCE

Page 4: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

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Page 5: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

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Region Pusat Internet

1Malaysia KTW

1Malaysia WiFi

1Malaysia Total

Northern 4 30 15 49

Central 8 96 0 104

Southern 12 91 0 103

Eastern 0 91 0 91

East Malaysia 61 551 136 748

Total 85 859 151 1095

Page 6: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

USAGE

Page 7: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

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Page 8: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

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Page 9: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

CHALLENGES AND

SUSTAINABILITY

Page 10: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

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High turnover rate (40%)

Most have IT background but lack entrepreneurial and business

drive

PI1M managers are already overloaded with present tasks and

reporting obligations

Long term job security is an issue

Re-alignment of remuneration and list of responsibilities

• Sales, training, PI1M management, entrepreneur development

Manpower

Business

Feasibility

Center

Readiness PI1M is only designed for internet access and acts as training

centers but may not be suitable for expanded scope.

High monthly operating cost ie salary, bandwidth charges,

maintenance and upkeep of premise

Current services do not bring in sufficient revenue

Page 11: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

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PRESENT

PI1M MANAGERS

& ASSISTANT

MANAGERS

PI1Ms

THE COMMUNITY

Computing

Internet

Wifi

Printing

Laminating

Training Center

Basic

Services

FUTURE

Page 12: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

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PI1M Managers & Assistant Managers

Pusat Internet 1Malaysia

Community

1. Functional and product knowledge training.

2. Prepaid sales responsibility and remuneration

1. Appointment as prepaid dealer.

2. Portal to access all government services and

other e-services.

3. Accredited training programs.

4. ‘Buzzaar’ center.

5. ‘Bachabooku’ center.

6. Tabung Haji agent.

7. BSN agent.

1. Increase income through ‘Buzzaar’

entrepreneurship.

2. Well read through ‘Bachabooku’.

Page 13: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

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Page 14: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

THANK YOU [email protected]

Page 15: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

Reselling of mobile prepaid at PI1M.

Started pilot at 12 PI1M in Sabah in April 2014.

Display cabinets have been installed at 12 PI1M.

In June, will expand to remaining Pi1M in Sabah & Sarawak.

In July, roll out at PI1M in Peninsular Malaysia.

PI1M earns revenue from sales.

Upgraded version will be launched at the end of May 2014.

Will have links to more e-applications for community.

Customized to suit community’s profile and needs.

More interactive and can help managers achieve their KPIs more easily

i.e. online reporting.

Accredited

training

Participants require certificates that could help them

secure better jobs.

To find accredited training programs to be offered at PI1M.

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PI1M

PORTAL

Back

Page 16: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

An online portal launched by Celcom in September 2013.

Facilitates trading of specialty products by local entrepreneurs for local and

international markets.

Launched pilot at 14 Pi1M in Sabah and target to engage 50 merchants through Pi1M

by Dec 2014.

Pi1M managers act as facilitator for budding entrepreneurs.

Pi1M managers may also participate in Buzzaar themselves.

Kek Lapis Birds nest Handicraft

Ikan

Terubok

Laksa

paste

Black

pepper

STORE A

STORE B

STORE C

Buzzaar (Website)

Celcom Merchants via Pi1M

1. Provides online platform

2. Advertising and promotion

3. Free training

4. Subsidize the products

1. Offer products

2. Ensure competitive price

3. Maintain good product quality

4. Timely delivery

www.buzzaar.com.my

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Page 17: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

An online portal launched by Celcom in September 2013.

Target to launch pilot at PPR Pantai & Kerinchi where members of Pi1M will be

given free access to selected books and magazines via their own devices.

May consider providing dedicated tablets at Pi1M with more contents.

http://www.bachabooku.com.my/

Key features:

Mostly local content (books and magazines).

80% in Malay language

Multiple genres: educational, leisure, business,

self development, romance.

Major publishers: Karangkraf, PTS, Pelangi,

Utusan, Nanyang.

30% cheaper

May use up to 5 devices.

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Page 18: UNIVERSAL SERVICE SYMPOSIUM 2014usp.skmm.gov.my/uspskmmgovmy/media/General/Celcom_1.pdf4 Region Pusat Internet 1Malaysia KTW 1Malaysia WiFi 1Malaysia Total Northern 4 30 15 49 Central

May offer six types of banking services where Pi1Ms will earn a

certain percentage.

Pilot targeted in mid 2014 at 10 Pi1Ms.

Pi1M managers act as marketing agent for umrah packages

where Pi1M will earn a certain percentage.

Pilot targeted at the end 2014 at 10 Pi1M.

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