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Organizational Behavior: Solutions for ManagementPaul D. Sweeney, University of Central FloridaDean B. McFarlin, University of Dayton

Corporate Culture: Analyzing and Shaping the Firm's Way of Life

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1. Trong nhng pht biu sau, pht biu no l sai: Vn ha doanh nghip l c trng ca doanh nghip, cng ty

Corporate culture can be defined as the firm's personality or style.A) True

B) FalseFeedback: The correct answer is True. Refer to page 335 in the text for identification ofcorporate culture.2INCORRECT Resistance to change is considered an asset of a strong culture.

A) True

B) FalseFeedback: The correct answer is False. Refer to page 338 in the text for identification of the

drawbacks of a strong culture.3CORRECTThe words and phrases commonly used to remind those inside and outside the firm what the firmis all about are actually the symbols of that organization.

A) True

B) FalseFeedback: The correct answer is False. Refer to page 341 in the text for a discussion of

language.

4INCORRECT When an organization prepares a retirement party for one of its members, it isconducting a ceremony referred to as a rite of passage.

A) True

B) FalseFeedback: The correct answer is True. Refer to page 342 in the text for a discussion of rites of

passage. 5CORRECT The use of symbols, stories, and language are common, albeit indirectmethods, of communicating and maintaining the organization's way of life.

A) True

B) False
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Feedback: The correct answer is True. Refer to page 345 in the text for identification ofthe use of symbols, stories, and language to communicate and maintain the firm's way oflife.

1 Which of the following terms is best identified by stating it involves the firm's overall values, beliefs,

and behaviors?

A) Artifacts

B) Assumptions

C) Mission statement

D) Corporate culture

Feedback: The correct answer is Refer to page 336 in the text for a discussion of corporate culture.

2INCORRECT Of the following items, which would be considered a positive effect of an organizationhaving a definable culture in place?

A) Reduction of destructive infighting

B) Built-in resistance to change

C) Maintenance of standard performance levels

D) Easier adaptability during mergers

Feedback: The correct answer is Refer to page 338 in the text for a discussion on the topic of pluses ofa definable culture including reduction of destructive infighting.

3INCORRECT When the employees of Learning-for-all Corporation speak of their deceased founder,Leonard Learning, they are engaging in the use of _________ to communicate its culture to others.

A) myths

B) rituals


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C) stories

D) symbols

Feedback: The correct answer is Refer to page 339 in the text for a discussion of stories.

4.INCORRECT A common theme found within an organization's life stories is/are ________________

A) Will I get fired?

B) Aren't we great?

C) Beyond the call of duty.

D) All of the above.

Feedback: The correct answer is Refer to page 340 Exhibit 12-4 in the text for a discussion of thecommon themes in organizational stories.

5INCORRECT Items such as a desired parking space or use of the corporate jet are actually ________that communicate the culture of the organization.

A) rituals

B) symbols

C) nonverbal language

D) ceremonies

Feedback: The correct answer is Refer to page 341 in the text for a discussion of the symbols of anorganization.6INCORRECT When Yashmi was awarded a promotion to upper management level during a

ceremony held in her honor, she was experiencing a __________.

A) rite of passage


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B) symbolic display of appreciation

C) lateral progression

D) horizontal communication.

Feedback: The correct answer is Refer to page 341 in the text for a discussion on rites of passage.

10CORRECT A(n) _______________ culture characterizes those businesses in which people put a lot on

the line and simultaneously receive fast feedback.

A) earlessness

B) persistence

C) adaptive

D) process

Feedback: The correct answer is Refer to page 352 in the text for an explanation of fearlessnessculture. 11INCORRECT The business of real estate is an example of a ________ culture.

A) one-shot

B) fearlessness

C) persistence

D) process

Feedback: The correct answer is Refer to page 353 in the text for a description of persistence culture.12INCORRECT A culture in which feedback about the business is rather slow and there really is not much

risk involved is ___________.

A) he process culture


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B) a progressive culture

C) the persistence culture

D) a fearlessness culture

Feedback: The correct answer is Refer to page 355 in the text for identification of the process culture.13INCORRECT Which type of culture involves a tremendous amount of risk, has a very slow feedbackrate, and is exemplified by the oil business?

A) Persistence culture

B) Fearlessness culture

C) The progressive culture

D) One-shot culture

Chapter 10: Organisational and Corporate Culture

Sch Contemporary Human Resource Management, third edition ca Tom Redman, AdrianWilkinson

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Try the multiple choice questions below to test your knowledge of this chapter. Once you havecompleted the test, click on 'Submit Answers for Grading' to get your results.

This activity contains 15 questions.http://wps.pears /ema_uk_he_red 7172017

false false

Which of the following statements is false?

Culture as a concept derives from the fields of organisational and industrial
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psychology.Culture is central to understanding control and resistance in society, organisations,and social groups.Culture is not a well-defined concept.

Culture is central to understanding control and resistance in society, organisations, andsocial groups.

Which of the following statements are true? Selectall that apply.

Some believe that having an appropriate culture is a vital element for manycompanies' success?Culture has been influential in organisational studies for the last 30 years.

In HRM, culture has been held as essential to organisational success.

Culture has been influential in organisational studies for the last 30 years.

Which of the following concepts have beenproposed to constitute aspects of organisationalculture? Select all that apply.

Ways of solving problems.

A by-product of an organisation.

Shared values.

Behaviours.

Beliefs.

Schein suggests there are three levels of culture:artifacts, values, and basic assumptions. Which ofthe following are examples of artifacts? Select allthat apply.

Physical layout of the organisations.

Corporate logos.


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Patterns of behaviour.

Group behavioural norms.

Deal and Kennedy identify four distinct cultures.What do they term an organisation of risk takerswho receive immediate feedback, e.g. police andmanagement consultants?

Bet your company culture.

Tough-guy macho culture.

Work hard/play hard culture.

Process culture.

Harrison identifies four main cultures inorganisations. What do they mean by a 'taskculture'?

An organisation with a single source of power.

An organisation where the focus is upon achieving goals, flexibility is important,and power is based on expertise.An organisation which exists to meet the needs of its members, and individualsinfluence each other through helpfulness.

An organisation where the emphasis is upon functions and specialities

Which of the following is not a dimension ofHofstede's national culture dimensions?

Individualism.

Power distance.

Uncertainty avoidance.

Femininity.

Masculinity.


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Metrosexuality

In recruitment and selection, what is meant by the

term 'P-J fit'?Person-job fit.

Potential-job fit.

Practical-job fit.

Profession-job fit.

Which of the following statements are true? Select

all that apply.Research has established clear links between culture change programmes andenhanced employee commitment.Culture management attempts are ethically questionable.

The existence of subcultures may have an impact on attempts to change andmanage culture.Issues of power are likely to be important to attempts to change culture.

There is skepticism regarding changing organisational culture, especially at deeplevels

Harrison identifies four main cultures inorganisations. What do they mean by a 'personculture'?

An organisation that exists to serve the needs of members, where individuals areexpected to influence each other through example and helpfulness.An organisation where the focus is upon achieving goals, and flexibility isimportant.An organisation with a single source of power.

Deal and Kennedy identify four distinct cultures.What do they term an organisation with a high


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risk, slow feedback culture, e.g. through researchand development?

Work hard/play hard culture.

Process culture.

A bet your company culture.

Tough-guy macho culture.

What does Hofstede mean by the concept of'individualism'?

A concern with dominant values such as success and money.The manner in which individuals have learned to cope with uncertainty.

The extent to which members are willing to accept an unequal distribution of power, wealth, and privilege.The degree to which individuals are required to act independently

What does Hofstede mean by the concept of'masculinity'?

The degree to which individuals are required to act independently.

A concern with dominant values such as success and money.

The manner in which individuals have learned to cope with uncertainty.

The extent to which members are willing to accept an unequal distribution of power, wealth, and privilege.

What is meant the cultural 'socialisation' oforganisational newcomers?

To introduce the culture of the employees' former organisation, into the neworganisation.To 'remove' the culture of the organisation from employees leaving theorganisation.To impart the culture of the organisation upon new employees.


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Which of the following statements are correct?Select all that apply.

Explicit attempts to influence employee attitudes may result in cynicism, and afeeling of being brainwashed and manipulated.Training in behaviours may be used to influence employee values and attitudes.

In-house training may be used to try and inculcate the organisations culture.

Research has revealed that culture training is often extremely effective.

CONTEMPORARY ISSUES IN MANAGING CHANGE

71. Which of the following represents the relationship between organizational culture and change?

a. Culture and change are naturally compatible.

b. Culture tends to be very resistant to change.

c. Culture can change in months but not weeks.

d. Culture can never be purposely changed.

(b; moderate; p. 321)

72. Which of the following is not a favorable situational condition that may facilitate change in anorganizational culture?

a. a dramatic crisis occurs

b. the culture is weak

c. stock price sharply falls

d. the organization is young and small

(c; moderate; p. 322)

73. Cultural change is most likely to take place when most or all of the following conditions exist:dramatic crisis occurs, leadership changes hands, ________________.

a. the organization is young, and the culture is moderate


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b. the organization is young and small, and the culture is weakc. culture is weak, and the organization is weakd. the organization is small, and the culture is moderate(b; easy; p. 322)

74. Which of the following is the first step in accomplishing organizational cultural change?

a. appoint new leadership with a new vision

b. initiate reorganization

c. conduct a cultural analysis

d. change the selection and socialization process

(c; moderate; p. 323)

75. Which of the following is the last step in accomplishing organizational cultural change?

a. make it clear that change is necessary to organizational survival

b. introduce new stories and rituals to convey new vision

c. appoint new leadership with a new vision

d. change the selection and socialization processes and the evaluation and reward systems to

support the new values

(d; difficult; p. 323)

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