VenugopalEmail: tvenugopal84gmail.comMobile No: +971508529573 Location: Dubai, UAE

Work Experience

IT Technician, Centrino computer system, UAE, March 2011- till date

Technical Skills and Roles & Responsibilities

PC assembling Hardware troubleshooting like checking display errors, Ram errors, SMPS short

Changing Motherboard components like Ram, Processor, and NIC card etc. Installation of Win xp, vista, Win 7, Win 2008.Win 2010 Installation and configuration of windows 2003/2008/2012 Server. Active Directory & Group Policy Raid System Configure Workstation Management Configuring Google chrome cast Securing Your Domain With Group Policy Create &Secure Network Share Drivers Managing local users and groups, files and folders, desktop settings. Installation of Application Software and Anti-Virus & Patch Management: Symantec

Antivirus Microsoft Security Essentials, Avast, Kaspersky Internet Security Symantec Antivirus Corporate Edition, Corporate McAfee, Windows Software Update Service (WSUS)

Microsoft product online activation Configurations of printers, scanners, webcam and basic troubleshooting. Installing and working with hard disk drives, modems and drivers. Crimping LAN cables. Network cable tracing Client Outlook configuration, mails backup and restore Creating Remote Desktop Computer Knowledge on Ghost software Sharing folder through network Testing of computers to see they are working well. Installing various applications and programs for end users. Assisting the staff with their computer problems - hardware as well as software. Clients Pc adding into domain. Assign Proxy settings. Network printer & scanner configuration All Brand Router and Access point configuration (Cisco linksys,D-link.Tlink.belkin)

Changing Host name Data Backup And Restore Configuration of Same time application. Configuration of windows live mail. Configuration of Inward application. Deleted Data recovery from Hard disk using third party application. System Password Reset. VPN Dyndns.org service Installation, Configuration and management DNS, DHCP Server data auto backup external devices Excellent knowledge for customers support telephonic and on site Internet password reset for ISP account Online support for Client supports (Team viewer. Ammyy Admin) Telephonic supporting for client Basic camera & DVR Installation Import Microsoft outlook 2003, 2007, 2010, 2013,2016 configuration, mails backup

and restore export, troubleshooting Web mail creating

Basic Networking Skills

IP addressing. Domain and workgroup level networking Local area network basics. Networking: LAN/WAN, installing and configuring Ethernet, TCP/IP, Troubleshooting

network problems, Ethernet hubs Switches and routers, TCP/IP Protocols configuration.

Hardware and Networking - Trainee, Eniac System, Kerala, Dec 2009 –Nov

2010Technical Skills and Roles & Responsibilities

PC assembling Hardware Troubleshooting like checking displays error, Ram error, SMPS shorting. Changing Motherboard components Printer Installation Customer support.& maintenance Workgroup Level Networking Data Sharing, drive mapping

Certifications:

Microsoft Certified Systems Administrator MCP ID# 6056843 Certified since 2008 Microsoft Certified professional MCP ID# 6056843 Certified since 2008. Completed Microsoft System Engineer 2008 Cisco Certified network associate CCNA Id# CSCO11696634 Certified since 2009

Education Qualification:

SLCC, Govt Ghss School Chemanad Kerala Secondary Education Board, 2004

Diploma in Computer Engineering, Sep 2004 – Jul 2007, Amrita College, Kerala, India

Personal Details:

Passport No : L8473904 Visa Status : Employment visa Marital Status : Single Gender : Male Date of Birth : 04-Mar -1984 Nationality : Indian Languages Known : English, Hindi, Malayalam, Tamil