Waqas Anwar Mobile: +971 (0) 50 4312218 +971 (0) 556500579 Email: waqasanwar2003@gmail.com

Date of Birth: 10th January, 1988Place of Birth: MardanReligion: IslamNationality: PakistaniPassport No: PR1792582 Visa Status: Employment visa (changeable)

QUALIFICATIONFrom – To 2013 To 2015Name of the Institution Peshawar Government University. Degree/Certification LLB Latin, Legum Baccalaureus Law Degree (private)

From - To 2009 To 2012Name of the Institution Abdul Wali Khan University Mardan KPK, Pakistan.Degree Graduation

From – To 2006 To 2008Name of the Institution Board of Examination and secondary education Mardan Degree/Certification Intermediate

From – To 2003 To 2005Name of the Institution Board of Examination and secondary education Mardan Degree/Certification Metric

From – To 2012 To 2012Name of the Institution NSI (National Security Institute Certificate)Degree/Certification Fire Safety System Training Certificate

From – To 2014 To 2014Name of the Institution PRCS (Pakistan Red Crescent Society Fata) Degree/Certification First Aid

WORK EXPERIENCEMay 2015 – Till DateCustomer Care Team Leader

Life Care Hospital, Musaffah, Abu Dhabi UAE.Duties & Responsibilities:

Lead the team of 27 persons (Male & Female). Working with SAP Clinical Work Station. Getting instruction from Customer care Incharge, deliver

message to team, and guiding them, Giving feedback and complete report of my shift to CC

Incharge and administration Incharge, Using Walki Talki in contact with other staff (Facility Quality

Housekeeping) Guiding patients about Doctors, Clinics, Pharmacy and Lab etc. Using SAP clinical work station for insurance card and billing

work in billing department, Using SAP for printing lab and radiology report and booking

the appointments for patients.June 2012 – Aug 2014Marketing Executive

Zone Waste Paper Abu Dhabi UAE.Duties & Responsibilities:

Making proposal and sending to clients, Visit clients and calling customers and guide them

regarding the services we are offering, Fixing meeting between clients and Management, Collecting customer’s contacts from different sources and

contact with them. Assisting new customers about company Policy Keeping and maintaining a confidential record of any

relevant events and documents. Report to management.

Feb 2010 – June 2012Customer Care

Al Shifa International Hospital Pakistan.Duties & Responsibilities:

Convincing Customer about services we can provide them. Try to calm the hyper Customer and try to convince we are

here for solve their problems and care. Contacting Doctor, Dispensary, Nurse and ward crews

regarding patient’s problem. Dealing with patients, asking them about their problem and

forward them to Concern Doctor.Oct 2009 – Jan 2010Volunteer

PAC Foundation Islamabad, PakistanDuties & Responsibilities:

Initiating the establishment of PAC Foundation to help flood victims

Organizing and participating in fundraising Collaborating with other local charities Purchasing necessary food for flood victims Delivering emergency relief to flood victims

Mar 2008- Oct 2008Security & Safety Supervisor

Hotel Marriott Islamabad, PakistanDuties & Responsibilities:

• Operating CCTV system• Ensuring full security of all guests, including VIP guests• Communication with senior management and resolving any

security issues• Taking note of any security risks and informing senior staff

OTHER SKILLS AND ACHIVEMENTS

Employee of the month Strong interpersonal skills Winning spirit Charity and social work

IT SKILLS Advanced knowledge of Microsoft office applications One Year Diploma in IT (Information Technology) MS Word, MS Excel, MS Power Point Computer Hardware Internet, E-Mail, Browsing etc. SAP, Clinical work station Vocalcom (inbound calls or Hotline) Internal Extensions and Multiline Phones. Hospital billing work on SAP clinical work station.

LANGUAGES English (Speaking, Writing, Reading, Listening) Arabic (Speaking, Writing, Reading, Listening) Urdu (Speaking, Writing, Reading, Listening) Pashto (Speaking, Writing, Reading, Listening) Hindi (Speaking, Listening) Tagalog (Basic only)

Driving LicenceLTV (Manual) License No: 2331535Personal Car

I hope that my C.V. will meet your requirements and that I will be given the chance to be member of your esteemed work team.