Wstw Nachhaltigkeit 2008 en 15228

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DRIVING VIENNAS FUTURE

SUSTAINABILITY REPORT


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GROUP KEY INDICATORSKEY FINANCIAL PERFORMANCE FIGURES1) 2008 % 2007 2006

Consolidated turnover EUR m 2,767.8 15.4 2,397.8 2,378.5

Group result on ordinary activities EUR m 8.3 -81.9 45.9 46.0

Consolidated operating result EUR m -26.1 -66.5 -78.0 -89.7

Consolidated financial result EUR m 34.3 -72.3 123.9 135.7

Consolidated net result for the period EUR m 9.6 -80.8 50.0 47.5

Investments in tangible assets EUR m 748.0 -9.5 826.9 744.0

Depreciation and amortisation EUR m 469.4 1.5 462.3 463.7

KEY OPERATIONAL FIGURES 2008 % 2007 2006

Electricity sales 2) GWh 8,726.9 -0.1 8,733.9 9,030.4

Natural gas sales 2) GWh 8,623.6 20.7 7,144.8 9,650.5

District heating sales 3) GWh 5,435.2 19.9 4,532.9 5,755.4

Passengers m 803.6 1.3 793.0 772.1

Number of funeral services Number 17,955 1.8 17,6304) 18,502

KEY PERSONNEL FIGURES 2008 % 2007 2006

Total number of employees (annual average)5) 15,104 4.0 14,496 14,334

Total number of apprentices (annual average) 353 7.3 329 317

Personnel expenses EUR m 954.8 2.1 935.5 901.7

Training and further education expenses EUR m 5.9 8.0 5.5 5.2

Total number of further education days 63,447 25.5 50,541 49,441

KEY ENVIRONMENTAL FIGURES (EMISSIONS)1) 2008 % 2007 2006

Total CO2emissions t 2,808,163 23.3 2,277,290 2,964,188

Emissions from the productionof heating and electricity t 2,660,559 20.4 2,209,634 2,882,337

Fleet emissions t 53,158 11.9 47,494 50,223

Air pollutants6)

Total NOx

t 1,343 -2.7 1,380 1,311

Total SO2 t 128 0.8 127 326

Wiener Linien fleet air pollutants7)

Particulate matter t 1.8 -5.3 1.9 2.0

KEY ENVIRONMENTAL FIGURES(ELECTRICITY PRODUCTION)1) 2008 % 2007 2006

Total quantity of electricity produced (GWh) GWh 5,432.9 16.6 4,661.3 5,619.3

of which electricity from

thermal power stations % 86.73 85.80 90.50

hydropower % 8.89 8.96 7.66

wind turbines % 1.35 1.25 0.83

biomass % 2.77 3.70 0.76

waste % 0.22 0.25 0.21

other plants % 0.03 0.04 0.04

1)Wien Energie financial year runs from 1 October to 30 September2)Vertriebs-KG3)Including local heating4)In 2007, the company responsible for fu nerals changed the way it recorded exhum-

ations, eliminating double counts. As a result, it is not possible make comparisonswith the figures for 2005 and 2006.

5) Excluding those on parental leave, national service, trainees and apprentices6)Adaptation to current reporting limitations: WS, WEF, EC, WL and WLB7)Bus fleet, excluding rail vehicles


3/98

Vienna is the city which offers the highest quality of life within the European Union. We, Wiener Stadtwerke

and its affi liated companies, are proud to be part of this city and to be able to make a contribution to achiev-

ing this remarkable feat. We are not only one of the largest employers in the region and a key motor for regional

economy, but we also ensure the reliable provision of essential services in the Vienna metropolitan area. Our

role is to ensure the collective well-being of the city and, in doing so, we see ourselves as a partner to Viennaspopulation and economy in every area of daily life. With an eye on sustainability, the focus of our attention is

not just on commercial targets, but also on ecological and social ones, too. This is documented in particular in

our current sustainability programme (from page 72).

VIENNA IN GOOD HANDS

LIST OF HOLDINGS (IN %)

VERBUND 11.51

PORR 2.76

TEERAG-ASDAG 47.19

WIENIT 100

WIENCOM 100

GWSG 100

VERMGENSVERWALTUNG 100

WIENER LOKALBAHNEN 99.94

WIENER LINIEN 100

WIENER LINIEN VERKEHRSPROJEKTE 100

BESTATTUNG WIEN 100

DIEBESTATTUNG 100

SARGERZEUGUNG ATZGERSDORF 100

FRIEDHFE WIEN 100

KREMATORIUM WIEN 100

DRUCKEREI LISCHKAR 63.64

BETEILIGUNGSMANAGEMENT 100

PARKRAUM WIEN MANAGEMENT 100

STPM 99.9

IWS 44

IMPORTKOHLE 33

TELEREAL 25

CITY OF VIENNA

WIENER STADTWERKE HOLDING AG 100


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FERNWRME WIEN 100

BIOMASSEKRAFTWERK 33.33

GEOTHERMIEZENTRUM ASPERN 80

WIEN ENERGIE GASNETZ 100

WIEN ENERGIE ERDGAS MOBIL 100

WIEN ENERGIE SPEICHER 100

AUSTRIA FERNGAS in liquidation 23.75

WIEN ENERGIE VERTRIEB 33.33

ECONGAS 15.7

ENERGIECOMFORT 100

C.E.U. 100

AUSSEER FERNWRME 100

HAUSCOMFORT 100

HUNGARY ENERGETIK 100

SPRAVBYTKOMFORT 55

FERNWRME KSZEG 50

TT ENERGIE 50

ORTSWRME SEEFELD 50

ORTSWRME OBERSTAUFEN 50

BYTKOMFORT 49

ORTSWRME GRN 24.86ORTSWRME TANNHEIM 24.86

Valid: 31 December 2008

WIEN ENERGIE 100

ENERGIEALLIANZ AUSTRIA 45

E&T 45

BURGENLAND HOLDING 6.59

WIEN ENERGIE STROMNETZ 100

WIENSTROM 100

B-S ENERGIA 100

WS RENEWABLE ENERGY HYDRO 100

WINDNET 85

WIEN ENERGIE VERTRIEB 66.67

PAMA-GOLS 50

TOPLAK 50

POLSKA SILA WIATRU 50

EASTERN EUROPEAN HYDRO POWER 49

ENERGIEPROJEKT ZURNDORF 40

KRAFTWERK NUSSDORF 33.33

BIOMASSEKRAFTWERK 33.33

VERBUND AUSTRIAN THERMAL-POWER

3.06

VERBUND AUSTRIAN HYDRO-POWER 2.94

VERBUND 1.17


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154

GIRLS TOOK PART IN THEVIENNA DAUGHTERS DAY(WIENER TCHTERTAG) EVENTWITH WIENER STADTWERKE.THE AIM IS TO MAKE TECHNICALPROFESSIONS INTERESTINGFOR THEM.

27NEW, LOW-EMISSION LIQUID-GAS-POWERED BUSES AND 62 NEW COM-PRESSED NATURAL GAS (CNG)-POWEREDCARS HELP TO REDUCE FINE PARTICULATEMATTER (PM) POLLUTION.

15,104EMPLOYEES, AS WELL AS 353 APPREN-TICES (ANNUAL AVERAGE) WORK FORWIENER STADTWERKE GROUP. AN ADD-ITIONAL 600 APPRENTICES ARE SET TOBE TAKEN ON EACH YEAR UNTIL 2013.

26ENERGY-EFFICIENT TYPE V UNDER-GROUND RAILCARS PURCHASED FORTHE U1-U4 UNDERGROUND LINES, 17 OFWHICH ARE ALREADY IN OPERATION.

14%FEWER ACCIDENTS AT WORKINVOLVING OUR EMPLOYEES.

719GWH OF ELECTRICITYPRODUCED FROM RENEWABLESOURCES OF ENERGY.

319IDEAS SUBMITTED BY EMPLOYEES IN THE IDEAFACTORY, A QUARTER OF WHICH HAVE BEENIMPLEMENTED.

PUBLIC TRANSPORT MODAL SPLIT

PUBLIC TRANSPORT MITMOTORISED INDIVIDUALTRANSPORT (CAR DRIVERS,PASSENGERS AND MOTOR-CYCLISTS)

NMITNON-MOTORISED INDIVIDUALTRANSPORT (BICYCLE, ON FOOT)

772.1 M PASSENGERS

793.0 M PASSENGERS

803.6 M PASSENGERS

GROUP HIGHLIGHTS 2008

35%PUBLIC TRANSPORT MODAL SPLIT TRAM, BUS ANDUNDERGROUND STAY AHEAD OF CAR TRAFFIC

2008

2006

2007

35%

35%

34%

32%

31%

33%

33%35% 32%


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7/98

COMPANY4 GREETING MESSAGE FROM VIENNAS MAYOR MICHAEL HUPL

5 GREETING MESSAGE FROM VIENNAS DEPUTY MAYORRENATE BRAUNER

6 THE BOARD OF MANAGEMENT OFWIENER STADTWERKE HOLDING AG

8 FOREWORD BY THE BOARD OF MANAGEMENT10 OUR COMPANY: AN OVERVIEW12 SUSTAINABILITY MANAGEMENT

THROUGHOUT VIENNA18 STATEMENTS ON VIENNA

20 VIENNA HIGHLIGHTS

ECONOMY44 VIENNA WHY LIVE SOMEWHERE ELSE?

OUR CONTINUAL INVESTMENT IN SUSTAINABILITY

SERVICES OF GENERAL INTEREST22 VIENNA WHY LIVE SOMEWHERE ELSE?

OUR CLOSELY-KNIT NETWORK OF BUSES,TRAMS AND UNDERGROUND LINES

ECOLOGY52 VIENNA WHY LIVE SOMEWHERE ELSE?

VIENNAS HIGHEST QUALITY OF LIVING

EMPLOYEES58 VIENNA WHY LIVE SOMEWHERE ELSE?

OUR COMPETENT EMPLOYEES

72 OUR SUSTAINABILITY PROGRAMME

SERVICE84 ABOUT THIS REPORT

86 GLOSSARY90 CONTENTS BASED ON GRI INDEX92 CONTACT PARTNERS AND ADDITIONAL INFORMATIONS IMPRINT

TABLE OF CONTENTS

SOCIETY66 VIENNA WHY LIVE SOMEWHERE ELSE?

OUR CULTURAL AND SPORT PROMOTIONACTIVITIES

Ilona Matusch,Wien Energie GmbH,Corporate Communications,Deputy Spokesperson


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DEAR READER,

sustainable forms of mobility. This means thatWiener Linien satisfies the basic needs of individual

citizens and societies for access to goods, work,

education, leisure activities and information [...] in

a way which can be reconciled with peoples health

and protecting the eco-system, and which assumes

responsibility for the well-being of future generations.

Put more succinctly: We have committed ourselves

to building a socially just society which offers the

best opportunities for everyone, while also wanting

to behave responsibly towards our environment.

There is a wealth of evidence to show that we are

succeeding in this. The current public transport

modal split in Vienna has, since 2006, risen to 35%,

and Wien Energie has achieved international renown

for its focus on using renewable sources of energy.

This level of success would not have been possible

without the dedication shown by the companys

employees. With this in mind, I would like to take

this opportunity to personally express my gratitude.

Without your efforts, this city would not possess

what it has today a quality of life like no other.

Michael HuplMayor and Regional Governor of Vienna

This year, Wiener Stadtwerke is publishing its second

sustainability report. This successful company, which

is wholly owned by the city and takes care of its fun-

damental needs, makes a significant contribution to

ensuring that Vienna retains its position in the as

the city with the best quality of life.

In my capacity as Mayor of the City of Vienna, as

President of the Association of Austrian Cities and

Towns and as President of the Congress of Local

and Regional Authorities of Europe, I am especially

pleased that this report, with its emphasis on mobility,

will also be published in English in time for the 58th

Congress in Vienna. Vienna has been a member

of the International Association of Public Transport

(Union Internationale des Transports Publics, )

since its inception, and is currently represented by

Wiener Linien. Last year, Wiener Linien signed the Sustainability Charter, committing to pursue

4 GREETING MESSAGE


9/98

DEAR READER,

given first-class training, and 4,000 employees willjoin the company. By investing consistently high

amounts, Wiener Stadtwerke guarantees further

jobs and ensures contracts worth billions of euros

throughout the entire eastern region during this

diffi cult economic phase.

The people of Vienna can rely on Wiener Stadtwerke

for its stability, high level of supply quality and

unrivalled service. These services are the result of

the professionalism and dedication shown by each

and every employee of Wiener Stadtwerke, 365 days

a year. In 2008, the company made a significant

contribution to ensuring the success of the European

Football Championship, the largest sporting event of

its kind ever to have been held in Austria. The City of

Vienna received a considerable amount of positive

feedback, both from Wiener Stadtwerke customers in

Vienna and from the visitors who came from all over

Europe to attend the event. Viennas tourism indus-

try also benefited, generating a total of more than

4 billion in revenue last year alone and employ-

ing over 70,000 people.

I would like to take this opportunity to express my

gratitude to the 15,100 employees of Wiener Stadt-

werke for their dedication and to commend them for

their outstanding achievements.

Renate BraunerDeputy Mayor and Town Councillor for Finances,

Economic Policy and Wiener Stadtwerke

Vienna offers a quality of a life which is matched by

no other city in the European Union while, at the

same time, setting an example to other cities around

the world through the level of quality and acces-

sibility of its public services. That Viennas essen-

tial services have been applauded in such a way is

also the culmination of our strategy to expand andstrengthen public services in our city over a number

of decades.

I am more convinced than ever that public owner-

ship is set to play a key role in the economy, for it is

during times such as these that it becomes evident

just how important our communal strategy is for

Vienna as a centre of business. By this token, the

company responsible for providing essential services

to Vienna, Wiener Stadtwerke, has earmarked the

considerable sum of over 4.2 billion to invest inexpanding Viennas infrastructure over the next five

years. During this time, 600 new apprentices will be

5

COMPANY

GREETING MESSAGE


10/98

THE BOARD OF MANAGEMENT OFWIENER STADTWERKE HOLDING AG

Martin Krajcsir

Vice Chief Executive Offi cer

Gabriele Payr

Chief Executive Offi cer

Gabriele Domschitz

Member of the Board of Management

Helmut Miksits

Member of the Board of Management

Members

(from left to right)

WIENERSTADTWER

KESUSTAINABILITYREPORT2008 THE BOARD OF MANAGEMENT OF WIENER STADTWERKE HOLDING AG6


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COMPANY


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There were, however, a number of delays, notablywith regards to the project Repowering the Simmer-

ing 1 power plant, which could not be completed as

planned in 2008 and is now due for completion in

early 2009. Work on finalising the strategy on energy

effi ciency had to be postponed to 2009, seeing as the

associated legislation remained unclear in 2008.

Finally, the target to convert 74 double tram cars

owned by Wiener Linien was pushed back to 2010.

A comprehensive overview of the status of our tar-

gets and measures can be seen in our sustainability

programme from pages 72 to 83.

The content of the sustainability process is also

important to us, being permanently driven by a now-

proven policy of sustainability management. After

all, Wiener Stadtwerke is faced with a number of

considerable challenges. One of these is the fact that

our workforce has increased by several hundred

persons as a result of the takeover of Stdtische

Friedhfe Wien (the former Municipal Department 43),

and we plan to integrate them effectively into our

group. Our policies of gender mainstreaming and

supporting women are being given considerableimpetus, but we still have a way to go here. Demo-

graphic changes also present us with a number of

challenges as far as both the employees and our

customers are concerned. For example, the mobility

needs of a society change as its age pyramid alters.

Another significant challenge lies in the sensitive

areas of security of supply and climate protection. To

this end, we have increased the share of energy pro-

duced from renewable sources, while also improving

the effi ciency of our plants. However, we also have

DEAR READER,

Wiener Stadtwerke published its first sustainabilityreport in 2008, achieving third place at the Austrian

Sustainability Report Award () in the category

Large Companies. In our capacity as the Wiener

Stadtwerke Board of Management, we are pleased to

have been awarded this accolade and would like to

express our gratitude to every employee who worked

on compiling the sustainability report and, more im-

portantly, to every employee who lives and breathes

sustainability every day at Wiener Stadtwerke.

By attaining level , our second sustainability

report has achieved a standard superior to that of

the previous years report (, page 90/91). An add-

itional challenge lay in documenting the progress

made with a view to reconciling this with the targets

and measures set out in our ambitious 2008 sustain-

ability programme.

As the result shows, we are on the right track. Wiener

Stadtwerke has made good progress on its way to

achieving sustainability. We were able to complete

work on expanding the 2 underground line to the

Stadion station in time for the European FootballChampionships in summer 2008, helping to make

this event a resounding success, not least because

of this achievement and our dedicated employees.

It was also possible to reduce the number of work-

place accidents from 7.4 to 6.1%, and to create

additional jobs for people with special needs. Based

on the employee survey, a number of measures to

improve the working environment were introduced

in each group company. The companys internal

suggestion scheme was also successfully modernised,

with 319 suggestions being made in 2008.

8

WIENERSTADTWER

KESUSTAINABILITYREPORT2008 FOREWORD BY THE BOARD OF MANAGEMENT


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The challenges which Wiener Stadtwerke has set it-self are as diverse as the broad spectrum of services

which we provide through our affi liated companies.

It is therefore necessary to define focal areas when

compiling our sustainability report. With this in

mind, we intend to focus in depth on a different core

area of our business activities every year, along-

side reoccurring contents such as the sustainability

programme. In view of the fact that the World

Congress is being held in Vienna in June 2009, the

business area of transport was the focus of the report

this year, whereas our next sustainability report will

be largely dedicated to sustainability issues in the

field of energy.

Whether you are a customer, employee or partner of

our group, we hope you enjoy reading our current

sustainability report and that you are encouraged

to make even greater use of our sustainable transpor-

tation and energy services.

to confront the challenges posed by the Europeanmarket and those posed by the European policy on

climate change. This demands a forward-looking

group control system which does not just identify

and mitigate risks, but also recognises and seizes

opportunities.

In our position as a communal infrastructure service

provider, this is our unique responsibility to both

our customers and our shareholders. As a result, it is

our desire to highlight the value-added of a company

in communal ownership. The goal is not to maxi-

mise short-term profits, but to encourage the sustain-

able growth of our customers quality of life while

also ensuring the commercial viability of the group.

Quality of life includes security of supply with envir-

onmentally friendly energy and an attractive local

public transportation service. To this end, we have

earmarked 4.2 billion for investment over the

next five years, with the aim of adding impetus to

increasing security of supply in the field of energy in

these times of economic uncertainty and of expand-

ing the range of public transportation services avail-

able by extending the underground network.

Martin Krajcsir

Vice Chief

Executive Offi cer

Helmut Miksits

Member of the Board

of Management

Gabriele Payr

Chief Executive Offi cer

Gabriele Domschitz

Member of the Board

of Management

9

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FOREWORD BY THE BOARD OF MANAGEMENT


14/98

OUR COMPANY: AN OVERVIEW

Our core business covers a broad range of services

and competencies which play a key role in providing

essential services to the Vienna region. This includes

ensuring the supply of electricity, gas and heat, as

well as providing local public transportation services.

In addition to these, we offer our customers other

services such as energy and facility management,funeral services and grave maintenance, as well as

services in the field of telecommunications/informa-

tion technology. In order to be able to ensure consist-

ently high standards when performing these services,

we constantly inspect, service and expand the most

important infrastructure networks in the Vienna

area: electricity, gas, district heating, underground,

tramline and the fibre optic networks.


Vienna is one of a handful of cities around the worldwhich offer exceptional quality of life, enjoying con-

sistently high scores in international rankings. In

2008, Vienna managed to improve on its performance

in the preceding year, rising one position to share

second place in the annual Quality of Living Survey

carried out by Mercer. The 39 categories assessed in

the course of this survey include the supply of energy

and local public transport services which, in Vienna,

are ultimately provided by Wiener Stadtwerke.

AN INTRODUCTION TO WIENER STADTWERKE

The history of Wiener Stadtwerke (Vienna Public

Enterprises) stretches back to the beginning of the

20thcentury, at a time when the supply of electricity

and gas, together with public transportation, was

communalised by the city of Vienna. The objective

was, on the one hand, to develop a far-sighted urban

planning concept and, on the other, to create effi -

cient, modern and sustainable infrastructure for the

citys population. Founded in 1949, Wiener Stadt-

werke was converted into a private-sector organisa-

tion in 1999 and renamed Wiener Stadtwerke Holding

AG, in compliance with regulations set out by Euro-pean competition law, from which time it has been

wholly owned by the city of Vienna. Wiener Stadt-

werke Holding AG represents the organisational and

strategic framework for Wien Energie, Wiener Linien,

Wiener Lokalbahnen, Bestattung Wien (Vienna

Funeral Services) and Beteiligungsmanagement

(Equity holding). The company is one of the largest

employers in Austria, with almost 15,100 workers.

The Ringturm building, the head offi ces of Wiener Stadtwerke,

at night

10

WIENERSTADTWER

KESUSTAINABILITYREPORT2008


15/98

CORPORATE DEVELOPMENT STRATEGIESOur main strategic objective is to consolidate and

build on our position as a commercially successful,

competitive company providing services of general

interest focused on the Vienna area and as one of

the key infrastructure companies in Austria. With

this in mind, it is our intention to continue the posi-

tive trends of the previous year improved turnover

development, levelling cost behaviour patterns

thanks to company-intern effi ciency drives, and an

ambitious investment programme.

SUPPLYING SERVICES OF GENERAL INTEREST

THROUGH INVESTMENT

By 2013, Wiener Stadtwerke will have invested around

4.2 billion in infrastructure projects, which works

out to almost 850 million each year. Wiener

Linien will have invested around 1.4 billion by

2013 in constructing new underground lines alone.

The federal government and the regional govern-

ment have agreed on a package worth 1.85 bil-

lion to fund the expansion of the underground in

Vienna. By 2019, the Vienna underground will have

been extended from 14 kilometres to around 90 kilo-metres in the course of the fourth expansion stage.

It is not just the economy in the Greater Vienna area

which benefits from this investment in infrastructure

projects, but also the population of Vienna. Around

26,000 extra jobs alone will be safeguarded for the

next five years by plans to expand the underground.

Wiener Stadtwerke also sets considerable store by

encouraging its employees to develop. The level

of quality achieved when providing our services isdue to our highly qualified employees. As a result,

we constantly invest in their training and personal

development, with 30 million having been

earmarked for such purposes until 2013. At the mo-

ment, more than 350 apprentices and trainees are

being trained in 16 different professional areas of

expertise. By 2013, Wiener Stadtwerke will have

trained an additional 600 young people. In add-

ition to this, Wiener Stadtwerke will employ around

4,000 more people over the next five years, with

at least a quarter of these positions being filled by

women.

PRINCIPLES OF RESPONSIBLE

CORPORATE MANAGEMENT

We have a responsibility to supply the population

of Vienna with fundamental services, to look

after the well-being and long-term security of our

employees, and to ensure the commercial success

of the company.

In order to fulfil this responsibility and to justify the

trust placed in us by our owner, employees, custom-ers and business partners, Wiener Stadtwerke sets

store by a policy of responsible corporate manage-

ment focused on adding value to the company over

the long term. As such, Wiener Stadtwerke is headed

by a board comprising four people (two of whom are

women), with the Chief Executive Offi cer at the helm.

Equal opportunities, non-discrimination and cultural

diversity lie at the heart of our corporate culture

and we are constantly looking for ways to improve

how we put these values into practice.

11

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16/98

SUSTAINABILITY MANAGEMENT

SUSTAINABILITY REQUIRESSOUND MANAGEMENT

The Wiener Stadtwerke sustainability process wasintroduced by way of a resolution passed by the

Board of Management in June 2005. This was fol-

lowed by the adoption of sustainability guidelines,

the appointment of sustainability offi cers, and the

passing of a detailed sustainability programme with

47 objectives and 131 accompanying measures, each

with clear deadlines. The inaugural sustainability

report was published in May 2008.

OUR SUSTAINABILITY GUIDELINES

We are a regional service provider in the area

of services of general interest.

We are a commercially successful company.

We are an ecologically minded company.

We are a socially oriented company.

We are a company aware of its responsibilities

to society.

You can find out more about our sustainabilityguidelines at our sustainability portal.

ORGANISATIONAL STRUCTURE

Sustainability management ensures that the agreed

measures are implemented, also making sure that

potential challenges in the offi ng are recognised and

analysed promptly.

In its role as a direct link to the Board of Manage-

ment, the Control Team is comprised of the Vice

Chief Executive Offi cer, the group sustainability of-

ficer, the companys sustainability offi cer and the

general managers of each of the group companies, as

well as employee representatives. This is where deci-

sions are made concerning the strategic direction of

the sustainability process, with objectives and meas-

ures for sustainability management being defined.

ORGANISATIONAL STRUCTURE OF SUSTAINABILITY MANAGEMENT

www.nachhaltigkeit.wienerstadtwerke.at

WIENER STADTWERKEWIENER STADTWERKE

WIEN ENERGIE

WIEN ENERGIEWIENSTROM

General Manager

Sustainabilityofficer

Expert for

the relevantsustainability

working group


Expert for


working group

WIEN ENERGIESTROMNETZ

General Manager


Expert for


working group

WIEN ENERGIEFERNWRME

General Manager


Expert for


working group

WIEN ENERGIEGASNETZ

General Manager


Expert for


working group

ENERGIE-COMFORT

General Manager


Expert for


working group

MEMBER

12

WIENERSTADTWER



17/98

The designated sustainability offi cers from each ofthe group companies form the Project Team to give

advice, with the group sustainability offi cer acting as

the team leader. The Project Team provides informa-

tion necessary for sustainability management, as

well as handling and discussing proposals and ideas

put forward by the Core Team. You can find the cur-

rent list of sustainability offi cers, together with their

contact details, on our sustainability portal.

The Core Team is comprised of sustainability and

communication experts, as well as external advisors.

With the group sustainability offi cer acting as the

team leader, this team is in charge of controlling the

operational processes which make up sustainability

management and ensure that the targets laid down

by the Control Team are adhered to.

Sustainability working groups (-s) were set up todeal with specific topics, drawing on expert know-

ledge within the company group. In 2008, the working

groups implemented a variety of different measures

detailed in the sustainability programme and support-

ed a number of key internal processes such as:

- Environmental Protection and Air Pollution

Control: Working paper on energy effi ciency, par-

ticulate matter task force,

- Personnel: Self-evaluation of the measures

for gender mainstreaming and anti-discrimination,

- Ecological Procurement: Concept to pro-

mote the practice of ecological procurement in

administration,

- Research & Development: Catalogue

of measures to promote R&D activities, - Internal Mobility Management: Analysing

data on vehicle fleets from an ecological perspective,


PROJECT TEAM

CORE TEAM

CONTROLTEAM

WIENERLOKALBAHNENBoard ofManagement

WIENER LINIEN

General Manager

Expert for


working group

Expert for


working group

BESTATTUNGWIEN

General Manager

BMGBETEILIGUNGS-MANAGEMENTGeneral Manager

Expert for


working group

Expert for


working group





WIENERSTADTWERKEHOLDINGcentral areaincludingpersonnel


Expert for


working group

SUSTAINABIL-ITY WORKING

GROUPS

GROUP SUSTAINABILITY OFFICER

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QUALITY MANAGEMENTSYSTEMS ACCORDING TOISO 9001 AND EN 13816*

ECO-MANAGEMENT SYS-TEMS ACCORDING TO ISO14001 AND EMAS 11*

HEALTH AND SAFETYMANAGEMENT ACCORDINGTO OHSAS 18001*

WIEN ENERGIE WIENSTROM No Nussdorf power plant(ISO 14001 and EMAS)

No

WIEN ENERGIE STROMNETZ No No No

WIEN ENERGIE GASNETZ Yes and PV 200 (= qualityrequirements for gasnetwork operators)

Yes and PV 200 (= qualityrequirements for gasnetwork operators)

No

WIEN ENERGIEFERNWRME

Simmeringer Haidewaste incineration plant

Fltzersteig wasteincineration plant

Service department Spittelau waste incinerationplant implementationplanned for 2009

Kagran, Arsenal,Leopoldau and Inzersdorfdistrict heating plants implementation plannedfor 2009



Spittelau waste incinerationplant implementationof ISO 14001 and EMASplanned for 2009

Kagran, Arsenal,Leopoldau and Inzersdorfdistrict heating plants implementation of ISO14001 and EMAS plannedfor 2009



Spittelau waste incinerationplant implementationplanned for 2009

Kagran, Arsenal,Leopoldau and Inzersdorfdistrict heating plants implementation plannedfor 2009

ENERGIECOMFORT Yes ISO 14001 being intro-duced in the year 2009

No

WIENER LINIEN Yes (EN 13816) andindividual certificatesfor 2 departmentsaccording to ISO 9001

Also certified pursuant toArticle 39 of the AustrianRailway Act

Yes Yes

WIENER LOKALBAHNENGROUP

WLB Yes WLV Yes WLC Yes WLBB

Certification in 2009 WLB and WLC certifiedpursuant to Article 39 ofthe Austrian Railway Act

WLB Yes WLC Yes WLV and WLBB intro-duction planned in 2010

WLB Yes WLC Yes WLV and WLBB intro-duction planned in 2010

BESTATTUNG WIEN Customer service divisionwith 13 service points

No No

BMG BETEILIGUNGS-MANAGEMENT

No No No

WIENER STADTWERKEHOLDING

No No No

* See glossary from page 86

CERTIFIED MANAGEMENT SYSTEM OF WIENER STADTWERKE GROUP COMPANIES

Wiener Lokalbahnen Group:WLB: AG of the Wiener LokalbahnenWLV: Wiener Lokalbahnen Verkehrsdienste GmbHWLBB: Wiener Lokalbahnen Busbetrieb GmbHWLC: Wiener Lokalbahnen Cargo GmbH

14

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KESUSTAINABILITYREPORT2008 SUSTAINABILITY MANAGEMENT


19/98

- Customer Satisfaction: Developing poten-

tial group-wide synergies from customer surveys,

- Management Systems: Creating a plan-

ning basis to enable the further implementation of

management systems.

MANAGEMENT SYSTEMS

By 2011, integrated management systems to protect

the environment should have been implemented in

all relevant facility and offi ce locations. Certificationinspections are planned in 2009 for Energiecomfort

and Wiener Lokalbahnen. During the same time period,

initial planning discussions will be held at Wien

Energie Wienstrom. In 2009, Wien Energie Fernwrme

will certify the Spittelau waste incineration plant,

together with the Kagran, Arsenal, Leopoldau and

Inzersdorf district heating plants. Efforts are under-

way to achieve joint certification for the waste treat-

ment and district heating plants. As far as Wiener

Stadtwerke Holding is concerned, it began evaluat-

ing and setting up its company processes in 2008,

with plans for an environment management system

to be in place by 2010. It is as yet unclear if the

Vienna Funeral Service acquired in 2008 requires

environment management systems.

INSTRUMENTS

The most important tool in the repertoire of sustain-

ability management at present is the sustainability

programme, with its objectives and measures. It helps

to provide an overview of the various different activ-

ities within the group and to identify areas which

may require new measures to be implemented. Thefirst interim report on pages 72 to 83 reveals just how

demanding the objectives were. Although 34 of the

51 measures planned for 2008 could be successfully

implemented, the remaining 17 will mostly be

completed in 2009. Similarly, new objectives and

measures were set for completion in 2009.

In 2008, a suggestion scheme was set up by the

group the idea factory (see page 58) in which

employees were asked to make specific proposals on

how to save energy. As a general rule, proposals with a

link to sustainability were marked for further analysis.

EFFECTIVE RISK MANAGEMENT

In order to be able to recognise promptly risks and

opportunities for Wiener Stadtwerke and to react

accordingly, the group has a comprehensive riskmanagement systemin place. The yardstick here

is the internationally recognised standards of coso

(Committee of Sponsoring Organizations of the

Treadway Commission). The risk management pro-

cess includes identifying, processing and analysing

the risks in each organisational area, as well as

defining countermeasures to be taken.

Our risk management organisation ensures that

the revolving risk management process is adhered

to. A risk controller is found in each organisational

area who acts as the main contact person for the

group risk controller. Experts serve as risk control-

lers for key specialist areas (finance, , holding,

personnel and legal affairs). In this way, the risk

management system is optimally integrated into the

existing organisational structure, mutually improv-

ing effi ciency.

MEMBERSHIP OF ORGANISATIONS

Wiener Stadtwerke works together with partners

from the worlds of business, politics and civil soci-

ety. This also includes being a member of variousorganisations which have similar objectives to those

of Wiener Stadtwerke. As such, Wiener Stadtwerke

Group is a member of respAct(Austrian Business

Council for Sustainable Development), (Austrian

Association of Electricity Companies) and

(Austrian Association of Communal Companies).

www.geschaeftsbericht2008.wienerstadtwerke.at

www.respact.at

www.veoe.at

www.vkoe.at

www.coso.org

15

COMPANY



20/98

GLOBAL COMPACT

By participating in the Global Compact()ini-

tiative, Wiener Stadtwerke has committed itself to

adhering to the ten principles. The majority of

the principles, such as human rights, the abolition

of child labour or the freedom of association for em-

ployees, are already law in Austria. Other principles

must be accorded more attention here, in particu-

lar those concerning equal opportunities. With this

in mind, the sustainability programme includes anumber of objectives and measures to achieve this.

More on this in the Employees chapter (page 58).

Wiener Stadtwerke endeavours to fulfil the require-

ments of the Global Compact () with regards to

protecting the environment in the following ways:

The challenges posed by climate change and air

pollution control (particulate matter, x) take

centre stage in the core business of Wiener Stadt-

werke. Our answers to these include employing

co-generation technology (combined heat and

power generation), district and local heating,

energy contracting, expanding the local public

transport network and low-emission vehicles, as

well as using flue gas cleaning systems to reduce

air pollutant emissions at state of the art.

Wiener Stadtwerke encourages responsible be-

haviour towards the environment internally bytraining its employees and externally by advising

its customers on how to save energy, for example.

The development and propagation of environmen-

tally friendly technology is not just documented

in numerous research projects but actually con-

stitutes the core business of the group company

Energiecomfort (notably combined heat and power

plants and communal heating networks).

Wiener Stadtwerke Chief Executive Offi cer (since 1.1. 2009) Gabriele Payr (middle) accepted the award

www.unglobalcompact.org

16

WIENERSTADTWER

KESUSTAINABILITYREPORT2008 SUSTAINABILITY MANAGEMENT


21/98

As far as the principle of anti-corruption is con-

cerned, Wiener Stadtwerke upholds this with its

new anti-corruption guidelines. In 2008, an internal

training course was held on the subject of anti-cor-

ruption. A permanent module on anti-corruption is

set to be included in the core training programme on

offer for experts and management, for example

in order to be accessible for a larger number of em-

ployees.

AWARDS AND RECOGNITION

Wiener Stadtwerke Group and group companies

once again received a number of awards and recogni-

tion during the reporting period. At this juncture,

particular reference should be made to two awards

which were accorded to the 2007 sustainability report

of Wiener Stadtwerke:

: In November 2008, the report came in 3rd

place in the category Large companies of the

Austrian Sustainability Reporting Award.

(League of American Communications Pro-

fessionals ) 2007 Vision Award: In summer

2008, the report was awarded bronze in the cat-

egory Government of the Vision Award, a

renowned award in the field of international finan-

cial reporting.

Group companies of Wiener Stadtwerke also received

a number of accolades.

TRAINING Wiener Linien received the amaZone 2008 for the

exemplary training of girls in skilled technicaljobs in the category Public and near-public com-

panies, awarded in October 2008 by Sprungbrett

fr Mdchen, an association which promotes the

training of young girls.

Leopoldau bus garage

www.lacp.com/2007vision/C41.HTM

www.sprungbrett.or.at

www.zv-architekten.at


ENVIRONMENT The (Federal Ministry for Transport, In-

novation and Technology) national prize for trans-

port in the category Conception or development

of prototypes/system solutions, for the esys

concept: Energy systems for TunnelThermie

Sustainable infrastructure for the 21stCentury

(November 2008).1)

The special prize for logistic transport

solutions for large events for the RAVE concept

Reliable and effi cient control of the flow of people

at large events (November 2008).2)Refer to page

31 for details on practical implementation during

EURO 2008.

CULTURE Builders prize 2008 of theAustrian Architects

Association awarded to the Leopoldau bus garage(November 2008).

You can find a complete list on our sustainability

portal.

1) Winners: Vienna University of Technology, Institute for Railway Engineering,in conjunction with the following partners: Wiener Linien GmbH & Co. KG,Geotechnik-Adam ZT GmbH, Technical University of Vienna, Institute for SoilMechanics and Geotechnical Engineering and Atlas Copco MAI GmbH

2) Winners: sterreichisches Forschungs- und Prfzentrum Arsenal Ges. m. b. H.,together with partner Wiener Linien GmbH & Co. KG

17

COMPANY



22/98

WIENERSTADTWER


ART AND CULTURE ARE A KEY PART OF A CITYS

ABILITY TO EXAMINE ITSELF. DEMOCRACY WITHOUT

ART IS UNIMAGINABLE; NO DIALOGUE BETWEENRESPONSIBLE CITIZENS, NO THEORETICAL QUESTION-

ING OF THE REPUBLIC. ART, WRITES THE FRENCH

AUTHOR ANDR MAUROIS, REPRESENTS THE

ATTEMPT TO CREATE A MORE HUMANE WORLD

ALONGSIDE THE REAL WORLD.

Gerald Matt,

Director of Kunsthalle Wien

WIENER STADTWERKE IS SETTING A GOOD EXAMPLE

BY ENCOURAGING GIRLS TO STUDY FOR TECHNICAL

QUALIFICATIONS. IT IS OF PARTICULAR IMPORTANCEFOR COMPANIES TO CONTINUE INVESTING IN THEIR

EMPLOYEES TRAINING IN TIMES OF ECONOMIC

HARDSHIP. THIS IS THE APPROACH BEING TAKEN

BY SIEMENS AND WIENER STADTWERKE.

Brigitte Ederer,

Chief Executive Officer of Siemens AG Austria

THE PATH TO SUSTAINABILITY IN EVERY LARGE TOWN

OR CITY INVARIABLY LEADS THROUGH PUBLIC TRANS-

PORT. CAR TRAFFIC MUST BE REDUCED TO LEVELS

WHICH DO NOT HARM THE CITY. THESE LEVELS ARE A

FRACTION OF WHAT THEY ARE TODAY. VIENNA STANDS

MORE OF CHANCE OF ACHIEVING THIS THAN OTHER

COMPARABLE CITIES. IT JUST HAS TO TAKE THESE

OPPORTUNITIES.

Professor Hermann Knoflacher,

Chairman of the Passenger Advisory Board

of the Wiener Linien

STATEMENTS ON VIENNA18


23/98

19

THROUGHOUT

VIENNA

RENEWABLE SOURCES OF ENERGY, ENERGY EFFI-

CIENCY AND RESOURCE CONSERVATION ARE CRUCIAL

PARTS OF EFFORTS TO PROTECT THE ENVIRONMENT.CONSEQUENTLY, LARGE SERVICE PROVIDERS IN

PARTICULAR ARE BEING CALLED UPON TO BRING

THEIR CORPORATE PHILOSOPHY FIRMLY IN LINE WITH

THE CONCEPT OF SUSTAINABILITY.

Professor Helga Kromp-Kolb,

Head of the Institute for Meteorology,

University of Natural Resources and

Applied Life Sciences, Vienna

IN ORDER TO PRESERVE ITS SUPERIOR QUALITY OF

LIFE AND ENVIRONMENT, VIENNA REQUIRES A MODERN

FRAMEWORK FOR INNER-CITY MOBILITY, THE HIGHEST

LEVELS OF ENERGY EFFICIENCY AND BEST AVAILABLE

TECHNOLOGY TO PRODUCE ENERGY. BY ANNOUNCING

ITS COMMITMENT TO SUSTAINABILITY, WIENER

STADTWERKE HAS MADE A MAJOR LEAP FORWARD IN

PROVIDING QUALITY WHICH RECONCILES THE NEEDSOF THE ENVIRONMENT, THE ECONOMY AND SOCIETY.

Andrea Schnattinger,

Wiener Umweltanwaltschaft

(an independent institution of the City of Vienna)

THE EXTENT TO WHICH LOCAL PUBLIC TRANSPORT

HAS BEEN INTEGRATED INTO THE OVERALL TRANS-

PORTS SYSTEM, ALONG WITH THE RANGE OF SERVICES

ON OFFER, ALREADY MEETS THE STANDARDS SET

OUT IN THE UITP SUSTAINABILITY CHARTER. AN

EVER INCREASING NUMBER OF PEOPLE USE PUBLIC

TRANSPORT, MEANING THAT THE QUALITY OF LIFE

IN VIENNA IS AMONG THE HIGHEST THROUGHOUT

EUROPE.

Roberto Cavalieri,

UITP President, General Director of

METRO Roma S.p.A., Rome, Italy

BY OPERATING AN ATTRACTIVE PUBLIC TRANSPORT

NETWORK, OPERATING LOW-EMISSION VEHICLES AND

SUPPLYING ENERGY IN AN EXEMPLARY WAY, WIENER

STADTWERKE IS HELPING TO IMPROVE THE QUALITY OF

LIFE IN VIENNA ON A SUSTAINABLE BASIS WHILE AT

THE SAME TIME REDUCING NEGATIVE EFFECTS TO THE

ENVIRONMENT BY PARTICULATE MATTER, NITROGEN

OXIDES AND GREENHOUSE GASES.

Professor Hans Puxbaum,

Professor at the Vienna University of Technology

STATEMENTS ON VIENNA


24/98

20 VIENNA HIGHLIGHTS

3RDPLACEWE WERE ABLE TO TAKE THIRD PLACE WITH OURVERY FIRST SUSTAINABILITY REPORT AT THE AUS-TRIAN SUSTAINABILITY REPORTING AWARD 2008(ASRA) IN THE CATEGORY LARGE COMPANIES.

ON THE BALL!THE 2008 FOOTBALL EUROPEAN CHAMPIONSHIP WASTHE HIGHLIGHT OF LAST YEAR FOR VIENNA AS WELL.FOR THE ENTIRE DURATION OF THE CHAMPIONSHIP,WIENER LINIEN RECORDED 7.3 MILLION MORE PAS-SENGERS THAN USUAL IN ADDITION TO THE MILLIONSOF PEOPLE AROUND THE WORLD WHO TUNED IN TOWATCH ON TV. WIEN ENERGIE ENSURED THE SUPPLYOF AROUND 4 MILLION KWH OF ELECTRICITY DURINGEURO 2008 TO THE FAN ZONES AND TO THE ERNSTHAPPEL STADIUM.

353 APPRENTICESIN SPRING/SUMMER OF 2008, 13 YOUNG LADIES AND80 YOUNG MEN SUCCESSFULLY COMPLETED THEIR AP-PRENTICESHIPS WITH US, WHILE, AT THE SAME TIME,28 FEMALE AND 103 MALE APPRENTICES BEGAN THEIRTRAINING WITH US. WE ARE NOT JUST ONE OF THELARGEST COMPANIES OFFERING APPRENTICESHIPSIN VIENNA, BUT WE HAVE ALSO WON A NUMBER OFACCOLADES THE MOST RECENT OF WHICH BEING THEamaZone 2008 GRANTED TO WIENER LINIEN. THEREARE AN AVERAGE OF 20 GIRLS UNDERGOING SKILLEDTRAINING.

WIENERSTADTWER



25/98

21

99.99%SECURITY OF SUPPLYIS WHAT WIEN ENERGIE CAN ALREADY GUARANTEE BUT IT IS NONETHELESS STILL EXPANDING ITS NET-WORK. THE SIMMERING TRANSFORMER STATION WAS

MODERNISED AT A COST OF EUR 15 MILLION WITH AVIEW TO IMPROVING AND CONSOLIDATING THE QUALITYOF THE NETWORK. IN ADDITION TO THIS, EUR 17 MILLIONIS CURRENTLY BEING INVESTED IN THE CONSTRUCTIONOF THE TRANSFORMER STATION AT GERASDORFNEAR VIENNA. THIS IS SCHEDULED TO SUPPLY THEMUNICIPALITIES OF GERASDORF, HAGENBRUNN,BISAMBERG, ENZERSFELD AND LANGENZERSDORF(ALL LOWER AUSTRIA) WITH ELECTRICITY FROM 2010.

113,387ADVICE AND SUPPORT ON BEREAVEMENT BROCHURESWERE DISTRIBUTED BY BESTATTUNG WIEN IN 2007/2008.63,684 OF THESE WERE DESTINED FOR VIENNA AND THEREMAINING 49,703 WERE DISTRIBUTED AROUND AUS-TRIA. SINCE THEN, THE NUMBER OF PEOPLE IN VIENNAWHO FEEL WELL PREPARED FOR A CASE OF DEATH INTHEIR PROXIMITY HAS INCREASED FROM 15 TO 20%.

803.6 MILLIONPASSENGERS ON PUBLIC TRANSPORT THIS IS A NEWRECORD FOR PASSENGER NUMBERS AN INCREASEOF 10.6 MILLION OVER THE PREVIOUS YEAR. IN SUM,WE HAVE STABILIZED THE PUBLIC TRANSPORT SHARE

ON MODAL SPLIT AT BRILLIANT 35% FOR THE THIRDYEAR IN SERIES. AS SUCH, WE HAVE MOVED CLOSERTO ACHIEVING THE TARGET OF 40% FOR PUBLICTRANSPORT LAID DOWN BY THE CITY OF VIENNA NOT LEAST THANKS TO OUR 8,019 EMPLOYEES OFWIENER LINIEN.

FOR THE NEW U2 UNDERGROUND LINE. ON 10 MAY2008, JUST IN TIME FOR EURO 2008, THE U2 LINEEXTENSION TO THE ERNST HAPPEL STADIUM WASOFFICIALLY OPENED. THUS, THE LINE GREW IN LENGTHFROM 3.5 KILOMETRES TO ALMOST 7.5 KILOMETRES.THERE ARE NOW 11 STATIONS AVAILABLE TO PASSEN-GERS ON THE U2, COMPARED TO JUST SIX BEFORE.ONCE A FURTHER EXTENSION IS COMPLETED IN 2010,THE FIFTH-LARGEST HOSPITAL IN VIENNA WILL THENENJOY A DIRECT LINK TO THE UNDERGROUND.

4KM AND5MORE STATIONS

144,000 TONNESLESS FOSSIL-BASED CO2EMISSIONS A CONSIDERABLE AMOUNT WHICH WAS SAVED SOLELYBY USING RENEWABLE SOURCES OF ENERGY TOPRODUCE HEAT AND ELECTRICITY AT THE SIMMERING

FOREST BIOMASS POWER PLANT IN 2008.

VIENNA HIGHLIGHTS 21

THROUGHOUT

VIENNA


26/98

WIENERSTADTWER



27/98

The 2 underground extension from Schottenring

to the Ernst Happel Stadium entered operation on

schedule, one month before the start of the 2008European Football Championship. As a result,

EURO 2008 was also a resounding success for Vienna

from a transportation point of view. In order to

reduce noise pollution along the newly built stretch

between Praterstern and Messe-Prater, Wiener Linien

installed sound-absorbing wall linings in key noise-

sensitive areas. In addition to this, noise protection

walls were also erected along the platforms between

prefabricated wall sections which are fitted with

sound-absorbing panels. With the 2 line extension

to Aspern due for completion in autumn 2010, wewill be able to encourage even more people to leave

their cars at home and take public transport. The

6 underground line is now run entirely with low-

floor trains, allowing people to board and alight at

platform level. Similarly, we make our tram network

more comfortable and convenient for our customers

and make it more accessible.

OUR STRATEGY IS TO EXPAND THEUNDERGROUND NETWORK, WHILEBREAKING DOWN MORE BARRIERSAND INCREASING LEVELS OF COMFORT

AND CONVENIENCE ON VIENNASTRAMLINES.Patrizia Kaiser,

Wiener Linien GmbH & Co. KG, Deputy Head of Construction Phase

SERVICESOF

GENERALINTEREST

23SERVICES OF GENERAL INTEREST


28/98

SERVICES OF GENERAL INTEREST

Affordability: i. e. fair and reasonable prices High quality: Meeting the needs and expectations

of customers.

For more details, please refer to our publication

Daseinsvorsorge (available only in German),

downloadable from our sustainability portal.

MOBILITY AND SUSTAINABILITY

Mobility is not just a central element of providing

essential services, but it is also a cornerstone of

sustainable development, as the International

Union of Public Transport () highlights in its

publication Ticket to the future. Three stops to

sustainable mobility:

A sustainable transport system is one that:

allows the basic access needs of individuals and

societies to goods, jobs, education, leisure and

QUALITY OF LIFE AND MOBILITYIn recent years, Vienna has continued to perform ex-

ceptionally well in international surveys of the quality

of life in cities, most notably in the annual Quality

of Living Survey carried out by Mercer. In the 2008

survey, Vienna shared second place with Geneva

(behind Zurich), making it the top city within the

27 member states. Public transport played a key

role in achieving this. The location advantages pre-

sented by Vienna are ensured by forward-looking

investment in its transport infrastructure. Likewise,

in a comprehensive study of mobility (including

air traffi c) in 46 international metropolitan areas

commissioned by Siemens and carried out by

McLean Hazel 1), Vienna came in third place behind

Amsterdam and Zurich.


The concept of providing essential services was

developed following mixed experiences when com-

panies, which were responsible for managing key

infrastructure services such as transport, electricity,

gas or telecommunications, were privatised. Providing

essential services means ensuring that every citizenhas equal access to all necessary services and facil-

ities which are considered essential to the smooth

running of a modern society. It guarantees a high

quality of life and is recognisable by:

Security of supply: i. e. a reliable and secure supply, Accessibility: i. e. available to and accessible by

everybody,

1) MRC McLean Hazel (Hrsg.), Die Schicksalsfrage fr Stdte, 2008

Union Internationale of

Transports Publics,

www.mercer.com/qualityofliving


OUR CLOSELY-KNITNETWORK OF BUSES, TRAMSAND UNDERGROUND LINES

WIENERSTADTWER

KESUSTAINABILITYREPORT2008 24


29/98

information to be met safely, enables this to bedone in a manner consistent with human and

ecosystem health, and with our responsibilities to

future generations,

is affordable, operates effi ciently, offers a choice of

various modes of transport and supports a vibrant

economy, limits emissions and waste to levels which the

planet is capable of absorbing, minimises con-

sumption of non-renewable resources, the use of

land and the production of noise, and ensures that

its components are reused and recycled as far asis possible.

Vienna has been a member of the since it was

founded in Brussels in 1885, and is now actively

involved in various expert committees and com-

missions with representatives from Wiener Linien.

In 2005, Wiener Linien committed itself to the

Sustainability Charterand signed this in April 2008,

becoming a full member (see box below).

EXTRACT FROM UITP CHARTER 2003

Full Charter Members

Members signing the full charter have already

recognised this commitment by their actions and

have a policy for furthering the introduction of

sustainable practices in their businesses. Full

charter members have fulfilled the following

preconditions:

The social, environmental and economic principlesof sustainability are recognised as a strategic

objective in their organisation as set out in the

UITP Charter Guidelines.

A system is in place for regular reporting, internal

and/or external, on the implementation of

sustainable development principles within the

organisation and its activities.

UITP and Charter Members are committed to:

Fostering leadership on sustainable development

through dialogue and exchange of best practices

with all stakeholders.

Influencing international and government policy

to develop a responsible balance between social,

environmental and business considerations.

Facilitating training and mentoring through

activities and forums focused on sustainabledevelopment practices.

Adhering to a process of regular reporting on

sustainable development practices.

www.uitp.org

www.uitp.org/Public%2DTransport/

sustainabledevelopment/pics/SD-Charter-de.pdf

25

SERVICESOF

GENERALINTEREST



30/98

and coordinated with the project team. Immediately

after being set up, several committee meetings

were held in Vienna to make further preparations.

This culminated in meetings between the highest

committee the Executive Board and the Policy

Board, in which Wiener Linien was represented by

Director Michael Lichtenegger.

A discussion panel with representatives from Vienna,

Madrid, Dubai and Hong Kong will address howthe financial and economic crisis is affecting cities.

Following invitations issued by Viennas mayor

Michael Hupl, mayors from a number of Central

and Eastern European countries will meet with local

public transport decision-makers at a summit to

share experiences and innovative approaches as

well as to discuss ways of cooperating effectively. At

the congress, more than 100 speakers from 36 coun-

tries will report on the latest developments. Guided

tours will help to shed light on the activities of

transport companies operating in the Greater Vienna

area, as well as on the industry and of research

developments made. On the so-called Public Day

(11 June 2009), Viennas population will have the

opportunity to pay a visit to the large exhibition of

innovations from around the globe.

Local public transport is the lifeblood of large

cities, taking people and goods swiftly, safely and

reliably to their respective destinations. In doing so,

it helps to preserve high air quality and to reduce

the amount of mobility-related energy consumption.

Consequently, large and small cities alike are en-deavouring to increase their public transport modal

split (see page 29). The exact share which can be

achieved depends both on the services provided

by the local public transport company and on the

specific nature of the supply area.

According to an evaluation of the Transport Master

Plan (Masterplan Verkehr ) conducted in 2008,

In doing so, Wiener Linien demonstrated, on the

one hand, that it considers the social, ecological

and commercial principles of sustainability to be a

strategic corporate objective, while, on the other,

it has committed itself to reporting regularly on its

progress, which it (i. e. Wiener Stadtwerke) is doing

by means of this report.

Wiener Linen has been involved in organising the

58th International World Congress, due to be held

in Vienna from 7 to 11 June 2009, under the motto of

Public transport: making the right mobility choice,together with sterreichische Bundesbahnen (

Austrian Federal Railways) and Verkehrsverbund

Ost-Region ( Eastern Transport Association).

Topics of discussion include safety, improving the

urban environment and energy-saving measures. By

way of preparation, the Congress Offi ce 2009,

based at Wiener Linien, was created on 1 April 2008,

in which all the necessary activities are controlled

10.4.2008: Meeting of the Policy Board called to order

in Viennas Town Hall; Wiener Linien becomes a full member

of the Sustainability Charter. From left to right:

Glenn Frommer ( Hong Kong, Head of Sustainability

Development), Roberto Cavalieri ( President, CEO of

Roma S.p.A., Rome, Italy), Michael Lichtenegger

(Wiener Linien), Michael Hupl (Mayor of Vienna),

Hans Rat (General Secretary, Brussels)

www.magwien.gv.atwww.uitp.org/vienna2009/

WIENERSTADTWER

KESUSTAINABILITYREPORT2008 26 SERVICES OF GENERAL INTEREST


31/98

the rising population in areas on the outskirts of the

city (+22.7% in the 11th, 21st, 22ndand 23rdDistricts),

as well as the surrounding area (+21.2%), will con-

tinue to represent a key challenge to Viennas trans-

port policy until 2030. This is also the case for over-

coming challenges associated with the change in

mobility needs brought on by demographic changes:

By 2020, the number of senior citizens is set to rise

by almost 60,000, with the number of people under

20 years of age increasing by around 70,000. Thedecline in car journeys as a result of the car modal

split being reduced to 25% for all journeys, which

was predicted in 2003, will thus be largely

nullified by this expected rise in population. The

particularly high growth seen in the outer districts

and the surrounding communities will result in

longer journey distances. This makes it even more

essential to reduce the transport modal split of car

journeys by offering an attractive local public trans-

port network so that the number of car journeys

being made can at least be held in check or evenslightly reduced.

Public transport companies always compete with

other forms of transport. The structure of the supply

areas is a key factor which has an impact on the

proportion of journeys made by public transport.

The Austrian capital, Vienna, has a population of

around 1.68 million. In addition to this, almost

600,000 people live in the immediate vicinity of the

city, of which around 87,500 commute to Vienna

(valid 2007), while several million tourists visit the

city each year (4.5 million arrivals and around 10.2

million overnight stays in 2008). In 2007, almost

793.0 million passengers travelled on trams, buses

and the underground. In 2008, this figure was 803.6

million, representing an increase of 10.6 million

passengers! A considerable proportion of thisincrease, but not all of it, was due to EURO 2008.

In 2007, around 800,000 cars were registered in

Vienna, which is the equivalent of 395 cars per

1,000 inhabitants. By way of comparison: Berlin, with

its population of 3.4 million, had a ratio of around

360 cars per 1,000 inhabitants at the end of 2007.

Viennas road network is made up of around 2,745

kilometres of local roads, 216 kilometres of main

roads (formerly Bundesstrassen or federal roads),

and around 51 kilometres of motorways. This

network also includes more than 1,000 kilometres of

bicycle lanes (Viennas bicycle lane network) and

450 kilometres of track systems. In the districts

constituting the city centre (1 to 9 and 20, as well as

designated areas in 15thDistrict), limited duration

parking zones covering the entire area are in force

at certain times. Vehicles parked in these areas

are subject to a parking fee. There are, however,

numerous garages which are also available at a

charge. Park & Ride services have been set up at

strategic locations, such as on access roads to

the city. Many of these facilities offer additionaldiscounts to people in possession of weekly, monthly

or annual passes for Wiener Linien services.

www.statistik.at

THE WIENER LINIEN SUPPLY AREA

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28TRAMWAY LINES (215 KM)

84BUS LINES (650 KM)

934 KMTOTAL NETWORK LENGTH

5UNDERGROUND LINES (69 KM)

4,404STOPS AND STATIONS

803.6 MILLIONPASSENGERS, 10.6 MILLION MORE THAN THE

PREVIOUS YEAR

16,934 MILLIONPASSENGER KILOMETRES TRANSPORTED

EUR 412 MILLIONOF INVESTMENT

EUR 417 MILLIONSALES REVENUE

8,019EMPLOYEES, 161 OF WHICH ARE TRAINEES

OR APPRENTICES, 5,874 MALE/543 FEMALE

EMPLOYEES IN MANUAL WORK, 1,193 MALE/

409 FEMALE EMPLOYEES IN NON-MANUAL

KEY INDICATORS FOR WIENER LINIEN IN 2008

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MOBILITY AND MODAL SPLIT

Over the past few years, the share of public transport

compared to the total volume of traffi c in Vienna has

continued to rise, achieving a public transport modal

split of 35% for the first time in 2006. This upward

trend can also be noted in the subsequent years until

the present. In 2008, the percentage of journeys

made by car increased by 1%, with a corresponding

decline in the number of journeys made on foot.

The data presented in this context on mobility behav-

iour represent an average day of the year.

WIENER LINIEN: AN OVERVIEW

If public transport is the lifeblood of large cities, then

Wiener Linien is the heart which pumps this blood. It

is the leading provider of public transport in Vienna.

In its position as a provider of mobility services, it

does not just operate the underground, tram and

bus networks, but it is also responsible for supplying

and maintaining the infrastructure. It also assumes

responsibility for managing Viennas public trans-

port network, such as planning the lines and stops forall transport providers, coordinating and integrating

these transport providers, or controlling operations

from central offi ces and by means of mobile controls.

Together with the City of Vienna, Wiener Linien is

working to achieve ambitious targets, including those

from the liClimate Protection Programme, the

Transport Master Plan 2003 (together with the 2008

amendments) and the Urban Development Plan(

05). The targets set out by the city of Vienna in the

Transport Master Plan2003 and 2008 aim to increase

the public transport modal split to 40% by 2020.

Certain data of the network analysis carried out by

Wiener Linien were able to be included in 05. A

central part of this project is to set up improved links

to thepublic transport network.

In order to meet the targets laid down by the city of

Vienna, Wiener Linien is setting store by modern

management systems such as the balanced score-

card, risk management or quality, safety and envir-

onmental management systems () with internal

monitoring and continuous improvement processes.Consequently, certification in compliance with Article

39 of the Austrian Railway Act (EisBG) was recently

completed.

MODAL SPLIT IN VIENNAIN %

www.wien.gv.at/umwelt/klimaschutz/klip/index.htm

www.wien.gv.at/stadtentwicklung/verkehrsmasterplan/

positionspapier/index.htm

www.wien.gv.at/stadtentwicklung/step/index.htm

www.wien.gv.at/stadtentwicklung/verkehrsmasterplan/

erfolgskontrolle.htm

www.oir.at/files/pdf/projects/Netzanalyse_Wiener_Linien.pdf

www.wien.gv.at/stadtentwicklung/siemens-allissen/ziele.htm

PUBLIC TRANSPORTCAR PASSENGERSCAR DRIVERS

BICYCLEON FOOT MOTORBIKE

1999 4

2000 4

2004 3

2006 4

2007 5

2008 5

2001 13

2002 12

2003 13

2005 13

1998

2733 9 27

2633 9 28

2734 10 26

35 9 25 27

35 8 24 28

35 9 24 27

2734 9 26

2734 9 27

2734 9 26

2834 9 25

2632 10 28 4

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The share of public transport in Viennas modal split

is considerably higher than those of other large Euro-

pean cities. The modal split targets set out in the cur-

rent2008 Transport Master Planfor 2020 require fur-

ther efforts to be made. Consequently, the following

targets for journeys made in Vienna every day should

be met (reference year 2001):

increasing the share of public transport to 40%

by 2020,

reducing the share of individual motorised traffi cto 25% by 2020,

increasing the share of bicycle traffi c to 8% by

2020,

keeping the share of pedestrians at 2001 levels.

The target of achieving a 40% public transport

modal split in 2020 is an ambitious one, particularly

in view of the fact that traffi c volumes are on the

rise. Consequently, considerable efforts must still

be made, not only to maintain the level achieved

up to now, but also to make up the missing 5% by

making public transport more attractive. A recently

implemented measure to this end is the new concept

for Viennas Ringlinien. Since 26 October 2008, the

former tramlines 1 and 2, which used to circulate the

inner district, have been serving new destinations,

being transformed into transit lines. This has opened

up a number of transfer-free journeys between vari-

ous parts of the city, improving passenger conveni-

ence and reducing journey times. You can read a

comprehensive summary of this in our2008 Annual

Report of Wiener Linien.

Only satisfied customers can guarantee a high public

transport modal split. As a result, the services pro-

vided by Wiener Linien are detailed below, together

with information on how satisfied Wiener Linien

customers are with this range of services and which

measures have been/will be implemented to improve

satisfaction levels further.

SERVICES PROVIDED BY WIENER LINIEN

In 2002, work began on setting up a quality manage-

ment system. The first certificates for individual de-

partments were awarded in the following year. Since

2007, Wiener Linien has been in possession of aglobal certificate. The key performance indicators

provided below are largely based on the internal

quality monitoring results from 2007.

HIGH SECURITY OF SUPPLY

In order to make it easier to measure security of

supply, Wiener Linien uses reliability and dynamic

schedule synchronisation as performance indicators.

The key indicator for reliability is calculated from the

share of train and bus kilometres actually travelled

compared to the planned figure. Journeys are only

considered not to have taken place if cancellations

occur as result of a fault on the part of Wiener Linien

(e. g. for technical reasons). The ratios of kilometres

travelled to planned kilometres for the underground

and trams in 2007 were, as in the previous year,

99.8% respectively and 99.6% for buses (-0.1%).

In 2007, the value for scheduling synchronisation

defined as the proportion of connecting journeys ac-

tually occurring at the fixed stops at the end of daily

operations was 99.95% (+0.01%).

www.annualreport2008.wienerlinien.at

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The 2008 European Football Championship presented

a particular challenge, one for which Wiener Linien

prepared thoroughly. The public transport concept

included extending the U2 underground line to the

Ernst Happel Stadium, operating at shorter intervals

and for longer hours, as well as closing off the Ring,

diverting trams and setting up rail replacement

services. In the run-up to EURO 2008, a research

project entitled RAVE (Reliable and efficient control

of the flow of people at large events) was carried out,with particular focus on passenger flows to and from

public transport, which then went on to work well

during EURO 2008. For its efforts here, Wiener Linien

was recently awarded a special prize for logistic

transport solutions for large events awarded by the

Federal Ministry for Transport, Innovation and

Technology (BMVIT) see page 17.

From the point of view of Wiener Linien, EURO 2008

was also a resounding success: more than 60% of fans

made use of the underground to travel to ViennasErnst Happel Stadium. A maximum of 24,000 visitors

could be transported away from the stadium with the

U2 in a one-hour time period. As a result, stadium

visitors could leave en masse by public transport in

a very short space of time. Additional 7.3 million

passengers were recorded using public transport

during the 23-day competition. On days when no

matches were scheduled, there were an additional

200,000 journeys each day, rising to 500,000 in Vienna

on match days, and culminating in around 800,000 for

two top matches. The number of rides on offer on the

underground lines throughout the entire event was

25% higher during the day and 50% higher in theevening. On match days, the number of rides on offer

increased by up to 100% over regular operating levels

between 5 pm and close.

Employees received thorough training ranging from

languages through how to deal with hooligans to

planning for catastrophes. On every match day, more

than 3,000 transport service employees were on

duty, supported by 200 employees on underground

platforms and 100 employees at stops above ground,

as well as an additional 100 fan attendants.

Everything went as planned a wonderful result for

all involved!

GUARANTEEING SECURITY OF SUPPLY EVEN IN EXTRAORDINARY SITUATIONS EURO 2008

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ACCESSIBILITY FOR EVERYONE

An important aspect of the provision of essential

services is their accessibility, i. e. that the services

on offer are as widely available as possible to

everyone, including people with special needs.

DEGREE OF ACCESSIBILITY

The sphere of influence of public transport can be

measured by its degree of accessibility. This refers

to the proportion of residents (or jobs and schools)present in the catchment area of a stop in the public

transport network compared to the total number of

inhabitants in this area.

The degree of accessibility for public transport in

Vienna is well over 90%. Some 96% of Viennas

population live in the catchment area of a public

transport stop, with 100%1)being able to access

these on foot within 15 minutes. A total of 99% of

all educational institutions are in close proximity

to a stop. Viennas General Hospital () already

has its own underground link. Once the 2 has

been expanded further in 2010, Viennas fifth-largest

hospital (Donauspital) will also be connected to the

underground network. Virtually any destination

in the supply area can be reached easily by under-

ground, tram and bus. In addition to these, there is

the communal taxi service and the night-time

bus network NightLine. It is possible to switch from

the underground to the rail services provided by

at ten separate locations, allowing easy access to

super-regional train services.

In order to improve further the degree of accessibil-ity, Wiener Stadtwerke invested 748 million in

tangible assets once again in 2008. A significant

proportion of this, 412 million to be exact, was

used to expand and maintain the public transport

network. Both diagrams illustrate the expansion work

planned for the underground network by 2010, as

well as the underground lines and tramlines planned

for between 2012 and 2019. Wiener Linien is set to invest

almost 1.8 billion by 2013 alone. Of this amount,

around 1.4 billion has been earmarked

for new underground line construction,

around 257 million for trams,

around 73 million for buses and

almost 60 million for underground trains.

Next underground line extension 2010 Planned underground and tramway lines 20122019

1) According to MPV 2003 evaluation

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Growth in the use of energy and materials has historically

yielded more benefits than costs. As a consequence, the

past few centuries have seen a concerted and successful

effort to sustain physical growth. To that end cultural

norms, the monetary system, political aspirations, pro-

duction technologies, accounting tools, legal precedents,

corporate ethics, even our vocabulary have been adapted

to the task of promoting growth. But now it is becoming

obvious that further expansion in the use of energy and

material will generally produce more harm than good.

Falling fossil fuel reserves and growing climate change

will undermine the foundations of industrial society, if

current trends in energy use persist.

Thus nations are slowly beginning to search for the means

to achieve sustainability, to attain a balance between

humanitys demands on the planet and the earths ability

to provide. It will take centuries to succeed, and it will

change every facet of society. We have far to go.

There is not yet agreement even on what sustainable

development actually might look like. Thus lacking a clear

image of our long-term goal, we concentrate on short-

term measures, mainly reducing activities that are clearly

unsustainable. The most urgent, by far, are efforts to

reduce fossil fuel use. And success in those efforts will pay

diverse and enormous benefits, not only for the climate.

Vienna is fortunate that its efforts in this area lie largely

within the purview of Wiener Stadtwerke. The firms

successes in promoting public transportation, raising

energy efficiency, and stimulating growth in alternative

energy sources are chronicled in this report. They arelaying the foundations for a vibrant society after the

period of physical growth has long passed.

Professor Dennis L. Meadows

Professor Dennis L. Meadows, Head of the Laboratory of

Interactive Learning in New Hampshire (USA), member

of the Club of Vienna

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REMOVING BARRIERS FOR PEOPLE

WITH SPECIAL NEEDS

Ensuring accessibility to facilities and vehicles for

passengers who suffer mobility constraints is of par-

ticular importance. In 2007:

every underground station and 66% of under-

ground tram stations were fitted with lifts or

permanent ramps, with 98% of lifts and 97%

of escalators being available,

97% (2006: 96%) of tram stops and 95%

(2006: 94%) of bus stops were fitted with

platform edges.

Similarly, the vehicles themselves should also be

free of barriers. As a result, the fleet of buses has

been comprised solely of ultra-low-floor vehicles,

which are particularly low to the ground, since

21 May 2007. At the end of 2008, the proportion

of trams which were ultra-low-floor vehicles was

36.2% (referring to tramcars;, 2007: 32%). In 2008,a further 23 ultra-low-floor () trams were de-

livered. A further 14 type B1 trams are due for

delivery in 2009. Additional new generation vehi-

cles are then set to follow at an annual rate of 15 to

20 units. By the end of 2015, there will be a total of

300 trams serving Vienna.

The Wiener Linien transport network has had a traf-

fic guidance system in place for blind and visually

impaired people since 1998; the system works based

on the persons sense of touch. Wiener Linien is

constantly working to improve and expand further

these orientation aids. An example of this is the

(Pre-, On- and Post-Trip Information System)navigation system, an acoustic orientation system

for Viennas underground network. Building on ex-

perience gained with the 1 project on the 3

underground line, the scope of the existing naviga-

tion system for blind and severely visually impaired

users of public transport was broadened to encom-

pass the entire underground network in 2007/2008.

During this process, footpath descriptions are tested

on mobility trainers and blind test people in the

course of station inspections, being adjusted to

meet their needs. In a three-weekly rhythm, station

after station was integrated into the system frame-

work developed in 1. Since the end of 2008,

the target group can now navigate its way around

the entire underground network thanks to 2.

The project was carried out in cooperation with the

Austrian Association for Blind and Visually Impaired

People(),Austrian Care for the Blind Society

() and theAustrian Society for Blind and Visually

Impaired People, and received funding from the Fed-

eral Ministry for Transport, Innovation and Technol-

ogy ().

By inviting tenders for the ways2go research pro-

gramme, Wiener Linien has been able to success-

fully secure funding from the for two further

research projects.

www.iktforum.at/IKTforum2006/Vortrag/

Roland%20Krpata_POPTIS.pdf

www.oebsv.at

www.blind.at

www.hilfsgemeinschaft.at

, Wiener Liniens most accessible tram

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In the MofA project (mobility for everyone),

existing system solutions are being analysed in

concrete transport buildings for enhancements

which could be made in order to improve fur-

ther the quality of accessibility to our range of

transport services. This study is being conducted

in cooperation with Austrian Federal Railways

(), Viennas University of Technology (), the

Ertl Technical Offi ce for Transport Technology,

the Austrian Association for Rehabilitation ()and the associations for blind people mentioned

above, as well as the 28, 33 and 46

Municipal Departments.

In the ways4all project, work is being carried out

together with , , , the , , the

Joanneum Kapfenberg Technical College, Trans-

elektronik Messgerte GmbH and Baum Audiodata

GmbH on the system framework for setting up

a multi-sense orientation system, which should

serve the interests of every passenger who uses

Wiener Linien or .

Both projects were started in November 2008 and

are due to run until spring 2010.

A whole host of easily accessible informationcan be

found on the Wiener Linien website.

In addition to this, special events are held, in con-

sultation with organisations for disabled people, at

which new vehicles are tested by blind and visu-

ally impaired people. The locations of the controls

are described and felt, while the correct procedurefor boarding is explained, along with the facilities

available to hold on (loops, poles).

QUALITY

When we refer to the quality of services provided,

the criteria for determining this include safety,

speed, punctuality and cleanliness, as well as com-

fort and the way in which customer complaints are

handled.

SAFETY

Safety is a particularly sensitive topic for public

transport companies. Accidents receive copiousamounts of media coverage, often overlooking the

fact that public transport is considerably safer than

individual motorised transport, a fact which is regu-

larly confirmed by statistical analyses. According

to Statistics Austria, in the years between 2004 and

2006, around 25 to 30 times more people were injured

in road car accidents throughout Vienna than was

the case for all the passengers in buses, trams and

underground trains put together.

As far as Wiener Linien is concerned, it is to be

noted that the number and degree of severity of

accidents has not increased in recent years. Never-

theless, sensitivity to this topic has risen among

employees (also due to its problematic nature from

the point of view of liability). This is a positive

development because every accident is one too

many. To this end, we are working systematically

to reduce the risk of accidents.

Wiener Linien is Austrias only local public transport

company to voluntarily subject itself to certification

in compliance with Article 39 of the Austrian RailwayAct (EisBG). The necessary data is stored in the com-

panys system (Quality, Safety, Environment). In

this way, it can be ensured that all data concerning

safety are continually monitored and subjected to

periodic reporting, with safety improvement meas-

ures being integrated.

www.wl-barrierefrei.at www.statistik.at

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THE RISK OF BOARDING AND ALIGHTING

Despite the range of safety measures in place, there

is still a small but unavoidable risk of accidents and

injury when boarding and alighting public trans-

port. Wiener Linien is aware of this risk and takes

this into consideration when planning stops, while

also reflecting this in vehicle technology and main-

tenance. Wiener Linien has a number of different

types of tramcars in service:

Type 1 (with c3 and c4 trailers) fitted with fixedsteps, photoelectric barriers in the door area and

a pneumatic (operated by air pressure) sensor

installed in the door frame to prevent people from

being trapped, type 2 (with c5 trailers) fitted with a retractable

step with a step-detection sensor and a fixed step

above it, photoelectric barriers in the door area

and a pneumatic (operated by air pressure) sensor

installed in the door frame to prevent people from

being trapped,

(ultra-low-floor trams) with

Documents

Wstw Nachhaltigkeit 2008 en 15228