Xiang-Hua LuXiang-Hua Lu A,* A,* , Li-Hua Huang , Li-Hua HuangAA, Michael , Michael S.H. HengS.H. Heng B B

1

A School of Management, Fudan University, Shanghai 200433, PR ChinaB School of Computer and Information Science, University of South Australia, Adelaide, SA, Australia

報告者： 資碩一 曾雲龍 資碩一 施維倫

1.Introduction1.Introduction2.Literature review2.Literature review3.Research method3.Research method4.The inter-organizational information 4.The inter-organizational information system of Cisco and Xiao Tongsystem of Cisco and Xiao Tong5.Critical success factors of the inter-5.Critical success factors of the inter-organizational information systemorganizational information system6.Conclusion6.Conclusion

2

Define CSFDefine CSF - p.395 - p.395 第二段第二段 ,,第三行第三行

China has been a very important part of China has been a very important part of international supply chain.international supply chain.

Chinese business to enhance their Chinese business to enhance their cooperation with transnational corporations.cooperation with transnational corporations.

3

Define IOS : An automated information Define IOS : An automated information system shared by two or more companies.system shared by two or more companies.

- p.396 - p.396 第一段第一段

An IOS such as extranets, EDI, Internet EDI, An IOS such as extranets, EDI, Internet EDI, B2B, e-commerce and e-SCM.B2B, e-commerce and e-SCM.

The IOS system of Cisco and Xiao TongThe IOS system of Cisco and Xiao Tong -XML protocol, e-Business RosettaNet-XML protocol, e-Business RosettaNet

4

Three reasons why they look for the CSFs Three reasons why they look for the CSFs through a case study research methodthrough a case study research method

1.Mainly in intra-organization.1.Mainly in intra-organization.

2.Still knowledge gaps of IOS2.Still knowledge gaps of IOS

3.Only one paper focuses on CFSs.3.Only one paper focuses on CFSs.

5

Trust Trust Two or more parties being electronically linked up. Two or more parties being electronically linked up.

Additional consider likesAdditional consider likes risks, control, scope, switching risks, control, scope, switching costs……costs……

6

Strong motivation Strong motivation Strategic goals and research on EDI system for their adoptionStrategic goals and research on EDI system for their adoption

Consensus on IOS mission Consensus on IOS mission Cultural differencesCultural differences

BPRBPR To establish smooth exchange of data and information with To establish smooth exchange of data and information with

partnerspartners

Advanced legacy IS and IT infrastructuresAdvanced legacy IS and IT infrastructures Affect to a significant extent the difficulty of implementing and Affect to a significant extent the difficulty of implementing and

benefits of using systembenefits of using system

7

Shared industry standardShared industry standard Information, data standards and protocolInformation, data standards and protocol

Cross-organizational teamCross-organizational team One paper focuses on the CFS of RosettaNetOne paper focuses on the CFS of RosettaNet

Enough preparation and coordinationEnough preparation and coordination Consensus on IOS missionConsensus on IOS mission

Excellent project management and maintenanceExcellent project management and maintenance Oranizational support, implementation processes and control Oranizational support, implementation processes and control

procedures procedures

8

Interview with five senior managers, five Interview with five senior managers, five heads of departs, six employeesheads of departs, six employees

Satisfaction evaluation questionnaire to Satisfaction evaluation questionnaire to record before and after IOS implementationrecord before and after IOS implementation

Calculated effectiveness and satisfaction Calculated effectiveness and satisfaction evaluation evaluation

9

10

To survive under a tough market, gain To survive under a tough market, gain competitivecompetitive

B2B plan, chose Xiao Tong, one of four first-B2B plan, chose Xiao Tong, one of four first-tier distributors in greater chinatier distributors in greater china

In this case, mainly related to Purchase OrderIn this case, mainly related to Purchase Order

11

12

Deliver part numbers an information to Xiao Tong’s ERP through this process directly

13

Remove the need to do configuration check in Cisco connect online(CCO)

14

Xiao Tong could submit PO in its own ERP system instead of on CCO

15

Instead of checking PO status on CCO or calling Cisco by phone

16

ALL the information in Cisco’s commercial invoice would sent to Xiao Tong in this process.

The cycle from SO to PO reduced 0.5 day equivalent US$ 33,000

The satisfaction with the IOS support of decision from 3.00 to 4.33

17

1.Decision motivation1.Decision motivation2.Implementation process2.Implementation process3.Infrastructure condition3.Infrastructure condition

18

Strong motivation of CiscoStrong motivation of Cisco In order to compete in the globe market at In order to compete in the globe market at

the level of supply chainthe level of supply chainMotivation of Xiao Tong Motivation of Xiao Tong

pressure by Ciscopressure by Cisco profit rebate in first 2 years profit rebate in first 2 years lagging behind with competitorslagging behind with competitors

19

Trust is the important role in this case Trust is the important role in this case before build IOS should occur many before build IOS should occur many

discussion and communication discussion and communication

20

21

1.managment team 1.managment team Contacting and coordinating with other threeContacting and coordinating with other three

2.technical team2.technical team Provide strong technical Provide strong technical

3.business team 3.business team Provide primary data and implement new Provide primary data and implement new

process process 4.partner team4.partner team

Cisco provide abundant knowledge and Cisco provide abundant knowledge and experinece to Xiao Tongexperinece to Xiao Tong

22

Cisco and Xiao have very good internal Cisco and Xiao have very good internal information system , and highly integration information system , and highly integration with it.with it.

23

After build IOS , we can delete non-value After build IOS , we can delete non-value added part of business processadded part of business process

24

Why Xiao Tong is the first implement IOS in Why Xiao Tong is the first implement IOS in china?china?

They have good EPR system it covered They have good EPR system it covered procurement , finance management , order procurement , finance management , order management ,logistics, Inventory management ,logistics, Inventory management , and they have expert to management , and they have expert to implementationimplementation

25

Before build the IOS, Cisco and Xiao Tong Before build the IOS, Cisco and Xiao Tong follow the RosettaNet standards.follow the RosettaNet standards.RosettaNet have the high quality standard RosettaNet have the high quality standard

26

It is succeed in Cisco and Xiao Tong with 7 It is succeed in Cisco and Xiao Tong with 7 critical factors.critical factors.Still have some limitationStill have some limitation

different country have difference culture and different country have difference culture and business practices , business institutions business practices , business institutions

27