Berta Davis1400 Rivery Blvd Apt. 3208 Georgetown, Texas 512-810-0611 [email protected]
Career ProfileA self-driven audit professional responsible for supporting and collaborating with global and local business partners and the Compliance organization to assess, monitor, and improve the controls environment at DFS.
AREAS OF STRENGTH Results-driven individual with an emphasis and strategic focus on the customer and process improvement. Expansive knowledge of Dell Financial Services’ business processes and the regulatory environment. Flexible and analytical with an eye for detail. Positive attitude with a strong work ethic. Accomplished in maintaining strong working relationships with global business partners, including Legal,
Compliance and WebBank Bilingual: Spanish
PROFESSIONAL EXPERIENCE
DELL FINANCIAL SERVICES, Austin, Texas April 2000 to PresentBusiness Controls Audit Sr. Advisor - August 2009 to Present
CSA Program manager o Management of the Control Self-Assessments (CSAs) program (incl. capacity planning, review work
product).o Oversight for testing to ensure established guidelines and methodology is followed. o Develops and delivers training to global team. o Redesigns CSAs based on risk assessment results.o Collaborates with business partners on process development and implementation for identified control
deficiencies. Executes Third Party Vendor audits and provide guidance for the program. Risk Assessment development and execution. Provides Controls guidance on business initiatives. Presents results of activities to Executive staff. Key point of contact for internal/external audits. Coordinates DFS Management Representation Letter (MRL). DFS Leadership Insights - Class of FY12
Business Controls Audit Advisor – June 2008 to July 2009 Process Management, Risk Assessment execution, Control gap identification, Controls Exception reporting &
analysis, Project identification, creation and execution, change management in partnership with project team. Collaborated with business partners on control development and implementation. Maintained thorough and accurate records of Management Action Plans, DFS wide.
Business Controls Audit Sr. Analyst - February 2007 to May 2008 Development and testing of Controlled Self Assessments, development and coordination of CSA MAPs,
development, revision & control of Policies and Procedures, Controls change management. Liaised between business partners and Corporate Governance One of the first initiators in the establishment of an active Controlled Self Assessments (CSA) program, and Risk
Assessment framework at DFS.
SMB Compliance Analyst (Team Lead) - March 2006 to January 2007 Managed team metrics and communicated findings to management. Collaborated with business partners on projects.
Trained new team members. Developed department procedures and process flows. Developed regression test scripts and test various projects within the organizations. Assisted with external audits.
SMB Sr. Compliance Specialist - March 2004 to February 2006 Maintained thorough and accurate record of SMB audits. Reviewed and approved SMB and ATG Marcom. Performed UAT testing Obtained Yellow Belt Certification - SMB Late Fee BPI
SMB Compliance Specialist - January 2004 to February 2004 Reviewed and approved SMB Marcom content. Monitored “problem file” for CIT exceptions. Monitored SMB sales calls to ensure DFS terms and conditions were disclosed.
EBD Operations Specialist - August 2000 to December2004 Provided pre and post-sale support to relationship customers. Built relationships with customers. Audited customer documentation for completeness. Liaised between business partners and customers.
Records Coordinator - April 2000 to July 2000 Data entry: file creation, file request, and file delivery. Monitored and processed requests received via email and hard copy. Liaised between business units and Iron Mountain
EDUCATIONSalado High School, 1996Bachelor of Arts in Business, Concordia University Texas 2007
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