CoachingSkillsforLeaders&Managers
2016LCLDFellowsProgramFirstMee7ngMarch4,2016
John“ThePurpleCoach”Mitchell
©2016KMAdvisors,LLCAllRightsReserved.
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OurAgenda
• RulesofEngagement• CoachingDemonstra7on&Debrief• Explora7onofCoachingandCoachingSkills/Tools• CoachingDemonstra7on&Debrief• Break!• CoachingPrac7ceandDebrief
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DemonstraIonObservaIonandFeedback
• Whatdidyousee?• Whatdidyouhear?• Whatkindoftoolswereused?• Thoughts/Ques7ons/Comments
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WhatisCoaching?
• partneringwithclientsinathought-provokingandcrea7veprocessthatinspiresthemtomaximizetheirpersonalandprofessionalpoten7al
Source:Interna7onalCoachFedera7on
• aprofessionalrela7onshipthathelpspeopleproduceextraordinaryresultsintheirlives,careers,businessesororganiza7ons,helpingthemtobridgethegapbetweenwheretheyarenowandwheretheywanttobe
Source:Ins7tuteforLifeCoachTraining
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WhatisCoaching?
Anongoingapproachtomanagingpeople:• createsagenuinelymo7va7ngclimateforperformance• improvesthematchbetweenanemployee'sactualandexpectedperformance
• increasestheprobabilityofanemployee'ssuccessbyproviding7melyfeedback,recogni7on,clarityandsupport
Source:MIT’sHumanResourcesWebSite
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DisIncIons
Howdoescoachingdifferfrom:• Mentoring–anexpertwhoprovideswisdomandguidancebasedonhisorherownexperience.Mentoringmayincludeadvising,counselingandcoaching.
• ConsulIng–asubjectma]erexpertwhocandiagnoseproblemsandprescribeand,some7mes,implementsolu7ons.
• Therapy–dealswithhealingpain,dysfunc7onandconflictwithinanindividualorinrela7onships.Thefocusiso_enonresolvingdifficul7esarisingfromthepastthathamperanindividual'semo7onalfunc7oninginthepresent.
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ProfessionalCoachingCoreCompetencies
I. SeangtheFounda7onA. Mee7ngEthicalGuidelinesandProfessionalStandardsB. EstablishingtheCoachingAgreement
II. Co-crea7ngtheRela7onshipA. EstablishingTrustandIn7macywiththeClientB. CoachingPresence
III. Communica7ngEffec7velyA. Ac7veListeningB. PowerfulQues7oningC. DirectCommunica7on
IV. Facilita7ngLearningandResultsA. Crea7ngAwarenessB. DesigningAc7onsC. PlanningandGoalSeangD. ManagingProgressandAccountability
Source:Interna7onalCoachFedera7on
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OurFourCompetencies
• Communica7ngEffec7velyo Ac7veListeningo PowerfulQues7oning
• Facilita7ngLearning&Resultso Crea7ngAwarenesso DesigningAc7ons
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AcIveListening
Abilitytofocuscompletelyonwhattheclientissayingandisnotsaying,tounderstandthemeaningofwhatissaidinthecontextoftheclient'sdesires,andtosupportclientself-expression.
Source:Interna7onalCoachFedera7on
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AcIveListening(cont’d)• Integratesandbuildsonclient'sideasandsugges7ons.• “Bo]om-lines”orunderstandstheessenceoftheclient'scommunica7onandhelpstheclientgetthereratherthanengaginginlong,descrip7vestories.
• Allowstheclienttoventor"clear"thesitua7onwithoutjudgmentora]achmentinordertomoveontonextsteps
• A]endstotheclientandtheclient’sagendaandnottothecoach’sagendafortheclient.
Source:Interna7onalCoachFedera7on
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AcIveListening(cont’d)• Hearstheclient'sconcerns,goals,valuesandbeliefsaboutwhatisandisnotpossible.
• Dis7nguishesbetweenthewords,thetoneofvoice,andthebodylanguage.
• Summarizes,paraphrases,reiterates,andmirrorsbackwhatclienthassaidtoensureclarityandunderstanding.
• Encourages,accepts,exploresandreinforcestheclient'sexpressionoffeelings,percep7ons,concerns,beliefs,sugges7ons,etc.
Source:Interna7onalCoachFedera7on
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PowerfulQuesIoning
Abilitytoaskques7onsthatrevealtheinforma7onneededformaximumbenefittothecoachingrela7onshipandtheclient.• Asksques7onsthatreflectac7velisteningandanunderstandingofthe
client'sperspec7ve.• Asksques7onsthatevokediscovery,insight,commitmentorac7on
(e.g.,thosethatchallengetheclient'sassump7ons).• Asksopen-endedques7onsthatcreategreaterclarity,possibilityor
newlearning.• Asksques7onsthatmovetheclienttowardwhattheydesire,not
ques7onsthataskfortheclienttojus7fyorlookbackward.
Source:Interna7onalCoachFedera7on
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CreaIngAwareness
Abilitytointegrateandaccuratelyevaluatemul7plesourcesofinforma7onandtomakeinterpreta7onsthathelptheclienttogainawarenessandtherebyachieveagreed-uponresults.
Source:Interna7onalCoachFedera7on
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CreaIngAwareness(cont’d)• Goesbeyondwhatissaidinassessingclient'sconcerns,notgeanghookedbytheclient'sdescrip7on.
• Invokesinquiryforgreaterunderstanding,awareness,andclarity.
• Iden7fiesfortheclienthis/herunderlyingconcerns;typicalandfixedwaysofperceivinghimself/herselfandtheworld;differencesbetweenthefactsandtheinterpreta7on;anddispari7esbetweenthoughts,feelings,andac7on.
• Helpsclientstodiscoverforthemselvesthenewthoughts,beliefs,percep7ons,emo7ons,moods,etc.thatstrengthentheirabilitytotakeac7onandachievewhatisimportanttothem.
Source:Interna7onalCoachFedera7on
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CreaIngAwareness(cont’d)• Communicatesbroaderperspec7vestoclientsandinspirescommitmenttoshi_theirviewpointsandfindnewpossibili7esforac7on.
• Helpsclientstoseethedifferent,interrelatedfactorsthataffectthemandtheirbehaviors(e.g.,thoughts,emo7ons,body,andbackground).
• Expressesinsightstoclientsinwaysthatareusefulandmeaningfulfortheclient.
• Iden7fiesmajorstrengthsvs.majorareasforlearningandgrowth,andwhatismostimportanttoaddressduringcoaching.
• Askstheclienttodis7nguishbetweentrivialandsignificantissues,situa7onalvs.recurringbehaviors,whendetec7ngasepara7onbetweenwhatisbeingstatedandwhatisbeingdone.
Source:Interna7onalCoachFedera7on
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DesigningAcIons
Abilitytocreatewiththeclientopportuni7esforongoinglearning,duringcoachingandinwork/lifesitua7ons,andfortakingnewac7onsthatwillmosteffec7velyleadtoagreed-uponcoachingresults.
Source:Interna7onalCoachFedera7on
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DesigningAcIons(cont’d)• Brainstormsandassiststheclienttodefineac7onsthatwillenabletheclienttodemonstrate,prac7ce,anddeepennewlearning.
• Helpstheclienttofocusonandsystema7callyexplorespecificconcernsandopportuni7esthatarecentraltoagreed-uponcoachinggoals.
• Engagestheclienttoexplorealterna7veideasandsolu7ons,toevaluateop7ons,andtomakerelateddecisions.
• Promotesac7veexperimenta7onandself-discovery,wheretheclientapplieswhathasbeendiscussedandlearnedduringsessionsimmediatelya_erwardinhis/herworkorlifeseang.
Source:Interna7onalCoachFedera7on
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DesigningAcIons(cont’d)
• Celebratesclientsuccessesandcapabili7esforfuturegrowth.• Challengesclient'sassump7onsandperspec7vestoprovokenewideasandfindnewpossibili7esforac7on.
• Advocatesorbringsforwardpointsofviewthatarealignedwithclientgoalsand,withouta]achment,engagestheclienttoconsiderthem.
• Helpstheclient"DoItNow"duringthecoachingsession,providingimmediatesupport.
• Encouragesstretchesandchallengesbutalsoacomfortablepaceoflearning.
Source:Interna7onalCoachFedera7on
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HowtoUseCoachingToolsWithPeers
• AskFirst!• Focusonyourpeer’sagendanotyouragenda• Beinservicetoyourpeer
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HowtoUseCoachingSkillsWithSubordinates
• Is“coaching”anexplicitpartofyourjobdescrip7on?Ifnot,askpermissiontocoach.• Alterna7vely,usecoachingtoolstofacilitatethefeedbackanddevelopmentalprocess• Thereisaninherentconflictbetweencoachingfordevelopmentandhavingperformancereviewauthorityforsomeone.
©2016KMAdvisors,LLCAllRightsReserved.
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DemonstraIonObservaIonandFeedback
• Whatdidyousee?• Whatdidyouhear?• Whatkindoftoolswereused?• Thoughts/Ques7ons/Comments
©2016KMAdvisors,LLCAllRightsReserved.
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CoachingTriadsFormtriadsatyourtable(i.e.groupsofthree)• Ineachtriad,eachpersonwilltaketurnsplayingcoach,accountabilitypartnerandobserver.
• Theaccountabilitypartnerwillbrieflysharetheissuearoundwhichyouseekcoaching.
• Thenthecoachwillspend5minutesorsocoachingtheclientwhiletheobservertakesnotesonwhatcoachingskillswereused.
• Attheendofthecoachingsessiontheclientwillbrieflydescribehowitfelttobecoachedandthentheobserverwillshareinsightsfromthesession.
• Anyques7ons?
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DebriefingtheCoachingExperience
• Whatdidyoulearn?• Whatworked?• Whatdidn’t?• Wheredidtheclientendup?
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JohnE.MitchellKMAdvisors
1341W.FullertonAvenue#222Chicago,IL60614(773)486-4620
ThankYou!